Who Uses This Software?

IT Departments and MSPs looking to improve their Business Management processes.


Average Ratings

10 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Business Hours

Vendor Details

  • Kaseya
  • www.kaseya.com/forms/bms
  • Founded 2000
  • United States

About Kaseya BMS

Everything you need to run your IT business - All At One Low Price. Kaseya BMS is the most functionally rich business management solution on the market today, built to support all your IT business back-end requirements: Service Desk, CRM, Finance, Project Management, Billing, Time & Expense Tracking, Inventory Management, and more. Start your free trial!


Kaseya BMS Features

  • Billing & Invoicing
  • Client Portal
  • Collaboration Tools
  • CRM
  • Document Management
  • Portfolio Management
  • Project Management
  • Proposal Generation
  • Quote Management
  • Resource Management
  • Time & Expense Tracking

Kaseya BMS Reviews Recently Reviewed!


BMS is a serviceable CRM at a good price, but leaves a few things to be desired.

May 07, 2018
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: In a word: value. BMS is very reasonable priced CRM with some great features. It's easy to use, cloud based, and generates tickets directly from Kaseya's PSA.

Cons: We transferred from a more established CRM to Kaseya. Given the cost and the fact that we already utilized Kaseya's VSA it seemed like a natural move. That said, we've experience a few issues. The client portal isn't as polished as we'd like. Inventory tracking is bad to the point of non-functional, and lacks the ability to even transfer between locations. Feature request are not quickly addressed. The cloud service lags or drops more than we'd like. Asset management is not great. Integrations are starting to catch up , but they've been slow in coming. Even the way items are listed on tickets is cumbersome.

Overall: We saved some money over our previous CRM.

Good managemante program

Feb 15, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: This is a good program, there are modules for everything, so you could run or company on this software only. It does not integrate with every accounting software but i do believe it work with Quickbooks.

Pros: easy to use, web based, easy deployment with support, some accounting software integration are available, not expensive.

Cons: creating custom reports and workflows can be confusing. The ticketing system works well, there are some negative point to it as to automatically updating customers, you have to remember to apply templates to tickets in order for them to be updated.

Incorporating Kaseya BMS for our business has increased the managebility of our clients.

Feb 08, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What one of the best parts of Kaseya BMS is that is ti web based. No specific, Operating System or browser needed. This allows our technical team to work in this system anywhere anytime.

Cons: The most significant drawback seems to be the reporting and granular configuration of options. It is difficult to find a 'multi-tenant RMM tool withj this much power and every feature.

Overall: The primary benefits of Kseya BMS is the ability to organize our clients, track changes in the ticketing system as well as simplify our billing through one tool.

Capterra-loader

Kaseya BMS is like a diet PSA tool

Jan 23, 2018
4/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Very nice interface and workflow options. The functionality that is there is pretty good and they're adding to it all the time.

Cons: Lack of some essential functionality that many bigger MSPs may need. Support isn't that great since the product is so new for Kaseya.

So far, great product!

Nov 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We haven't even used all features and are looking to move completely over into the accounting and ticketing system very soon.

Pros: Ease of use Quick customer support Friendly, knowledgeable staff is usually on hand to help as soon as we need it

Cons: Doesn't link with current software we have for tracking Perhaps not a con of the software, but we currently have proprietary programs that we are trying to integrate

Best ticketing system I've used. Have used Connectwise and TigerPaw and Kaseya service desk.

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, speed of new feature request implementation, clean/modern interface, mobile interface.

Cons: Needs the ability to multiple project managers for a single project. Would be nice to have calendar view for time entry.

Overall: Much easier to keep track of tickets efficently.

The Experience has been an amazing transformation of our Help desk

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of use and the adaptivity of the design make the learning curve almost not existent. My Team is up and running with all features in a matter of days

Slight learning curve. Very intuitive. Easy management

Jun 26, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: It seems very intuitive. Management of modules is very easy, and its easy on the eyes. I like how the pages flow when navigating, and a bunch of different windows dont open all over the place.

Cons: It almost seems like its in a Beta stage. Admins cant delete charges or entries on tickets, You cant do batch invoicing, When you complete a ticket it doesnt get archived, but stays in whatever queue it originated (cluttering up the queue), etc. All are pretty common things in other CRMs

Easy to use. Straight forward

Jun 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ticket creation and time tracking makes doing my job much easier. Ability to assign multiple engineers is nice too

Cons: Lots of menus. Automation could be better. Creating a daily master ticket immediately produces 365 emails. Would be nice to create a master ticket without that.

Overall: Makes my job easier

Positive learning curve

Jun 21, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We use the VSA and BMS, hosted version of Kaseya, and the ability to access it anywhere is great, it's easy to gain remote access and set control.

Cons: some configuration can be cumbersome, the navigation tabs are not always easy to navigate or figure out what is meant to be where within the page.

Overall: We use it for managing our customers, so it is easy to gain remote access, set customer in the system and manage our internal users