--- title: "Kaseya BMS Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Kaseya BMS Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/158273/Kaseya-BMS/" page_type: "product" language: "en" --- # Kaseya BMS Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Kaseya BMS ## What is Kaseya BMS? Everything you need to run your IT business - All At One Low Price. Kaseya BMS is the most functionally rich business management solution on the market today, built to support all your IT business back-end requirements: Service Desk, CRM, Finance, Project Management, Billing, Time & Expense Tracking, Inventory Management, and more. Start your free trial! ## What is Kaseya BMS used for? [Help Desk](https://www.capterra.com/help-desk-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)[Managed Service Providers (MSP)](https://www.capterra.com/msp-software/) Top alternative Featured Overall rating Based on 29 user reviews Reviews sentiment Positive 86% Neutral 10% Negative 3% Starting price $35 Per Feature, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Kaseya BMS?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.kaseya.com&name=Kaseya BMS) ## Kaseya BMS Overview Updated August 2026 AI summary Kaseya BMS is a cloud-based solution for small and midsize businesses seeking to manage help desk operations, IT projects, CRM, billing, and service workflows. It offers ticket and SLA management, workflow automation, reporting, and customizable fields. With integrations for IT and accounting tools, Kaseya BMS supports IT teams and managed service providers coordinating client support and business processes. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Kaseya BMS 4.1 (29) VS. [4.4 (3,036)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting Price $35 Per Feature, Per Month Starting Price $10 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (29) Ease Of Use 4.2 (2,684) Value For Money 4.1 (24) Value For Money 4.2 (1,972) Customer Service 4.0 (26) Customer Service 4.3 (2,125) ## Kaseya BMS alternatives [4.5 (178)](https://www.capterra.com/p/225762/Accelo/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.5 (3,538)](https://www.capterra.com/p/79104/Smartsheet/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.6 (6,094)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (2,062)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars ## FAQs about Kaseya BMS Overview ### Which roles and teams benefit most from Kaseya BMS? Kaseya BMS is most used by IT managers, managed services leaders, and help desk teams that need to coordinate ticketing, service delivery, and client support. Owners, presidents, and operations directors use it to oversee business workflows, billing, and reporting, while technical engineers rely on it for issue tracking and service management. Answer based on 29 reviews Overview ### What company size and specific industries is Kaseya BMS built for? Kaseya BMS is designed for IT departments and managed service providers that need better business management processes. It is aimed at organizations in the technology services space rather than a specific company size, making it suitable for internal IT teams and MSPs across small, mid-market, and larger businesses. Features and Usability ### What are the key features of Kaseya BMS? Kaseya BMS offers project management, help desk management, and CRM alongside billing and invoicing, accounting, and project accounting. It also includes time tracking, task management, scheduling, workflow management, SLA management, and reporting/analytics. Additional features cover client portal access, document management, contract/license management, and resource management. Integrations ### Which third-party tools and platforms does Kaseya BMS integrate with? Kaseya BMS integrates with IT Glue, Kaseya VSA, and QuickBooks Online Advanced. Reviewer mentions center on IT documentation, contact syncing, and linking clients, companies, and machines for billing, while the catalog listing adds accounting support through QuickBooks Online Advanced. Answer based on 12 reviews Getting Started and Support ### What training and onboarding options does Kaseya BMS offer? Kaseya BMS provides in person training, live online sessions, webinars, and documentation. In person and live online formats support guided instruction, webinars cover scheduled group learning, and documentation gives teams written reference material for self-paced review and product setup. Answer based on 3 reviews Getting Started and Support ### What customer support options does Kaseya BMS offer? Kaseya BMS provides FAQ/Forum resources, phone support, and chat. Users mention helpful tutorials and a support team that can assist with setup and scripting adjustments, while the product also fits existing service desk workflows. Support feedback suggests practical guidance, though detailed response-time experiences are limited. Answer based on 3 reviews ## Features AI summary Based on 5,070 Help Desk reviews Capterra reviewers highlight these as the features buyers value most when choosing help desk software: - **Ticket Management** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**39%**) - **Service Level Agreement (SLA) Management** (**38%**) Kaseya BMS supports **Ticket Management** and **Service Level Agreement (SLA) Management**, giving support teams a clear way to organize requests and track response commitments. However, it does not offer **Real-Time Notifications**. Instead, it provides **Alerts/Escalation** (**34%**) and **Reporting/Analytics** (**35%**), which can help teams stay aware of urgent issues and monitor service performance. Together, these features help businesses manage ticket workflows, maintain SLA targets, and make more informed support decisions. Ticket Management 4.5 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Service Level Agreement (SLA) Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Set and monitor service level agreements to ensure timely response and resolution Alerts/Escalation 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Reporting/Analytics 4.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Workflow Management 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Activity Tracking 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Kaseya BMS 71 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Budget Management: Forecast, allocate funds, organize financial resources and report & analyze project's income and expenditure - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Contact Management: Manage, organize, and store contact information - Contract/License Management: Track, store, and access client contracts or licenses - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Visualization: Graphical representation of data - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Email Management: Manage, store and organize emails within the system or via third-party apps - Estimating: Estimate expected cost based on various factors before a project begins - Expense Tracking: Monitor and record expenses such as purchases or charges incurred - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Forecasting: Form predictions based on past and present data/trends - Gantt/Timeline View: Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Interaction Tracking: Track interaction history by documenting conversations for contacts - Internal Chat Integration: Incorporation of a chat or messaging system within an organization's internal communication infrastructure - Inventory Management: Track and manage inventory levels to maintain proper supply - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - IT Reporting: Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Milestone Tracking: Monitor task progress and planned accomplishments to better manage project status - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Percent-Complete Tracking: Level of completion within a task - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Portfolio Management: Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk - Prioritization: Arrange tasks based on the level of priority or urgency - Product Roadmapping: Identifying desired outcomes and important milestones and creating a plan on how to achieve them - Project Accounting: Manage and track financials on a project-to-project basis - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Planning: Organize and schedule projects - Project Planning/Scheduling: Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints - Project Templates: Pre-designed project plans that can be customized - Project Time Tracking: Measure time to completion or hours worked for projects - Project Tracking: Monitor the progress of projects from start to finish - Projections: Estimate or forecast of a future scenario based on the study of present trends - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Reimbursement Management: Manage compensation for out-of-pocket expenses incurred by an employee, client or another party - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reporting/Project Tracking: Track task progress, milestones, delays, or other key information and generate reports on them for evaluation - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Scheduling: Plan availability and assign specific time slots for tasks and resources - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Status Tracking: Track the status over time for a request, process, asset, or transaction - Task Management: Create, manage and track all task activities and progression - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Time Tracking by Client: Track time worked per client - Time Tracking by Project: Track time worked per project - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.8 (29) 3.8 Based on 29 reviews ## Pricing Value for money 4.1 (24) Basic $35.00 Per Feature,Per Month Value for money 4.1 (24) 4.1 Based on 24 reviews ## Integrations [ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (26) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (26) 4.0 Based on 26 reviews ## User reviews Overall rating 4.1 Based on 29 reviews Filter by rating 5(9) 4(16) 3(3) 2(1) 1(0) Mentioned topic Sorted by most recent JA Jessalyn A. Technical Support Manager Information Technology and Services ### "Great Product to Use for IT/MSP" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 8, 2023 Great and Amazing product that can be use in Business. Pros We use the BMS Daily and we use as needed and No issue for now. Cons Some of the Templates does not work but we make it work. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SA Stuart A. Account Manager Information Technology and Services ### "Kaseya BMS" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 September 22, 2023 Pros For a starting business BMS is very simple to setup and easy to use and just does what you need it to do. Cons The only negative I found was the reporting and could be easier to use Alternatives considered [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Security Analyst Computer & Network Security ### "Awesome ticketing software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 22, 2023 Pros Our main ticketing software which is so complete in every aspect we use it. Projects and service calls are great to ensure we are actually checking the work that needs to be done. Cons Workflows can get tricky and sometimes break stuff, but nothing support cannot solve Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EH Elliot H. IT Support Engineer Information Technology and Services ### "Plenty of features" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 May 22, 2023 Pros The user interface is clear and easy to navigate Cons Poor integration with IT Glue which led to a loss of data Switched from [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) We switched before the interface overhaul of Spiceworks, which was previously poor and not suitable for our needs Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TW Tristan W. Helpdesk Coordinator Information Technology and Services ### "Helpdesk Coordinators review on BMS" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 20, 2022 \- I find that the road map and RND were fantastic and that Kaseya is always improving their application for better workflows and productivity. Pros \- Easy to deploy. - Its APIs are quite flexible and easy to integrate. - The licensing model works well for a SAAS application Cons \- The project management function is not optimal for big projects. - The workflows do become quite difficult to manage as there is no way to easily view them. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Director of Business Operations & Client Services Computer & Network Security ### "Great software - still needs developing in the Quoting component" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 20, 2022 Very good. The support team is amazing. They are always kind, patient and knowledgeable. Pros BMS is visibly pleasing and simple to use - you can figure out the basics without any instruction. Cons The Quoting component does not integrate with the Ticketing component. Their solution seems to be to purchase a third party software such as Quotewerx. Training is another piece that seems to be lacking, other than attending Kaseya University or using the online documentation. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DP Danielle P. Admin Asst Information Technology and Services ### "Kaseya BMS" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 March 25, 2022 Pros I love the dashboard on the Finance Dashboard. It tells you which contracts are ending soon and has a graph that's autogenerated to show your current month, quarter or year sales per client with percentages. Cons I do not like the fact you cannot VOID or edit invoices after they're generated. If there is a change management wants to makes I have to VOID and restart. I didn't have to do that will our previous program ConnectWise. Also, this program lacks many features I used previously. Instead of being able to do these things I can only submit a feature request. Switched from [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/) ConnectWise kept increasing there prices and their support team wasn't as responsive as it used to be. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User President Computer & Network Security ### "Decent ticketing solution with "loose" integration with Kaseya VSA" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 March 17, 2022 Pros BMS provides a modern interface for ticketing with powerful search and decent reporting. Cons Unfortunately, BMS really falls short on its loose integration with Kaseya VSA. The integration worked sometimes, but needed a frequent "resync" in order to show the latest devices. I had hoped to use the integration to streamline our business processes, but the constant need to switch back and forth between BMS and VSA was cumbersome and counter-productive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB Jason B. IT Manager Construction ### "Kaseya BMS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 20, 2021 Used it for over a decade and it's hard to beat. It just needs smoother and better integration with its other products and acquisitions. Pros Helps with managing endpoints, and scripting tasks Cons Works well when integrated properly with other kaseya products but when it goes wrong it goes really wrong. Alternatives considered [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Reasons for choosing Kaseya BMS Price Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Jason W. IT Support Information Technology and Services ### "Great IT Ticketing System" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 May 19, 2021 Honestly its been quite good. My complaints are few. The interface is very sleek, clients get emails for tickets without too much information being thrown at them which has often helped bridge the gap for complicated issues Pros The interface is very pleasant to the eyes, as an employee who spends the majority of his time using it, I have yet to get sick of staring at it for so long. Cons I don't like how something as simple as changing the status of a ticket requires a note. Often enough a client replies with a thank you message after i already closed a ticket, and i have to create an internal note like "Status Change" along with my status change to reclose the ticket. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/158273/Kaseya-BMS/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.