8X8

Virtual Office

4 / 5 67 reviews

Who Uses This Software?

Company of all sizes ranging between 1-5000+ employees.


Average Ratings

67 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $19.99/month/user
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • 8X8
  • www.8x8.com
  • Founded 1987
  • United States

About Virtual Office

8x8s Virtual Office unified communications platform enables companies of all sizes with company-wide private chat, presence detection, softphones, web conferencing, video, Apple and Android mobile apps to improve collaboration on any device, anywhere. 8x8 Virtual Office integrates with leading business solutions such as Salesforce, Zendesk and NetSuite. Delivered in the cloud, sets up in minutes and is easily managed from any device.


Virtual Office Features

  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • Inbound Reporting
  • IVR / Voice Recognition
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP

Virtual Office Reviews Recently Reviewed!

Not worth the effort

Nov 07, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: I love the idea of it; you can block numbers, make calls from a remote location, etc. And the conference call setup is really great, love being able to set something up for a one-time or on-going basis and I can access it from any phone, anywhere.

Cons: It resets itself whenever a software update occurs. So all the blocked numbers are lost. Also, people who don't use the features like making and receiving calls using your office number from your desk phone, cell phone, computer or tablet, video conferencing, etc. often don't remember how to do it and subsequently just don't use the software at all.

Simple to use phone system management

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The visual layout of this application is intuitive and easy to use. It is easy to mange incoming and outgoing phone calls from my desktop. I also appreciate how easy it is to add contacts as they call in. The application provides handy desktop notifications which allow me to stay on top of any missed calls/voicemails/text messages I missed while I am away from my business phone.

Cons: This application can be a bit of a resource hog. My computer is a few years old already and runs it just fine but anything older would cause me concern. If you do not restart your computer periodically, the application can start to have issues showing notifications. I've begun restarting my computer every 3-4 days (for reasons including 8x8 software and more) and have not seen the issue since.

Overall: The biggest benefit gained is simple incoming and outgoing call management. I have over 70 clients who could call at any given time and it is important to be able to easily view any missed calls/voicemails/text messages so that I can return the calls. I've found 8x8's service to be more than satisfactory, especially considering the price point.

Convenient but annoying

Nov 01, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The 8x8 application is a software that is easy to keep track of callers and a convenient way to check voicemails.

Cons: The 8x8 application is a software freezes at times and sometimes gets stuck at an awkward size where you have to close the app and restart

It's ok, cheap but not the best

Jul 18, 2017
3/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: It's cheap, really cheap respectively. You get a lot of features for not a whole lot of actual investment.

Cons: It's software is super out of date, awful to use, and their websites are severely behind the times.

Love the software

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The app on the computer is great. Shows me calls coming in to different extensions. I am able to fax right from my computer with is amazing!!

Cons: The only con is not with the software itself. Customer support is can be a little difficult. Some of them understand others do not.

Very buggy mobile app

Jun 09, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Comments: Would love for the app to be optimized.

Pros: Really like the convenience of being able to take my office phone with me where ever I am. Useful in that aspect.

Cons: The app is very buggy. It goes offline after each call and if you don't restart the app, the next call that comes in will freeze on the screen. I've also noticed that the calls that come through on the app are delayed. The phone will ring twice in the office before my cell phone rings which causes a lot of missed calls if I'm not able to answer right away. Especially if the app doesn't respond quick enough.

8x8 is ok but FOnality is better

Jun 07, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: easy to use as plug and play. can easily set up voicemails. can log in remotely even if outside the network

Cons: very limited features compared to Fonality. Does not have hud software where you can easily chat with other colleagues.

Using this product was great. I never had any bad issues with the software.

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I liked the fact that it was easy to use and did not give me any problems. I would definitely recommend this software to a company that has a high volume of customer service calls.

Overall: I benefited by not having to worry about doing my job on a daily basis because the software was so reliable.

Mobile App is very Glitchy

May 24, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: We use 8x8 for our office and we typically don't experience issues with our in office phones. The service is pretty reliable for in office phones.

Cons: The mobile app is SO glitchy. There is a large delay from when a call is received in office versus when it starts ringing from the mobile app. It causes a lot of our calls to be missed. Sometimes, the app won't open fully in order for us to hit the answer button. It will freeze a lot and requires a lot of forcing close and reopening the app so it will function properly.

Our VOIP Provider

May 16, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - Easy to use online interface.
- Can make changes to the phone system via web portal - updates deploy immediately.
- A lot of good features for the price.

Cons: - Terrible customer service; if you have to call, you'll most likely get a support rep from overseas.
- The Android app has major problems, it seems every update gets worse not better and they don't seem to really care that it doesn't work properly.

Good, but cumbersome and under-supported

Apr 27, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
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Pros: - The ability to fax electronically. Being able to have updates emailed in about received faxes come was helpful for my HR team and having faxes come in as .PDF's made them much more malleable with our paperless systems.

Cons: - I have had numerous people comment on the horrible audio quality while talking over the mobile app (Android). - The limit of one account in the organization with the ability to fax was highly annoying. It limited the potential for the application in our use (Windows). - The GUI could have been organized more intuitively. It always seemed more complicated to change Forwarding settings than it needed to be to get the set up I needed (which was complex, but not the reason for the problems I was experiencing). (Windows and Android)

Fairly Decent

Feb 07, 2017
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: Use this every day to make and track my calls made. Currently in a sales role where the number of calls made it tracked and used to measure performance. There have been many times when 8x8 doesn't accurately depict what was actually done. Also, I get their idea to make it sleek and simple, but there isn't enough info on the home page you help you easily navigate.

Pros: Gets the job done I suppose.

Cons: Takes significant time to figure out use, been using it for 6+ months and still trying to figure aspects of it out. Not intuitive.

Recommendations to other buyers: When given training, pay EXTRA CLOSE ATTENTION.

Suited for everyone, from small businesses to large companies

Jan 31, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: This product offers pretty much everything you'd expect from a high-end VoIP without the high-end price, including call recording and faxing. For most the faxing functionality is just a "nice to have" but for us, it was a feature we were specifically looking for. It also integrates with Salesforce and Microsoft Outlook, so old timers in the office will be more comfortable using it over some of the other VoIP options out there.

Cons: Not to be particular, but the interface is pretty ugly and clunky. Think login web portals in the mid-2000s.

Very happy with 8x8

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great call quality. Easy to use. Overall good value.

Cons: Can't upload your own custom voicemail greeting via the user portal. You have to send it though their customer service department, but it's usually pretty quick.

Overall: We have been very happy with 8x8. We serve clients that use lots of other VoIP options and we get to see inside when we provide service...and what I see makes me like 8x8 even more. 8x8 has proven to be very reliable. The call quality is great and managing our settings is super simple. I have referred 8x8 to several of our customers that have also grown to love it.

High End

Dec 21, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Works very well. I use 8x8 on a daily basis for work and it has simplified my job tremendously. The ease of having the app on your phone is fantastic.

Pros: They built a top of the line app to use.

Cons: The missed calls that pop up on the app don't go away.

Recommendations to other buyers: Use this, download the app.

Daily 8x8 Review

Dec 20, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I think it is a very intuitive app that allows you to bring your business anywhere. A ton of features differentiate this app from others like it. Definitely something I would recommend to others

Pros: Being able to park your calls on your phone to conference lines, or any other lines was a key feature personally.

Cons: Working better with new IOS updates on the iPhone.

Recommendations to other buyers: Would absolutely recommend!

Cloud based PBX and contact center.

Dec 15, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Our company recently moved from an on-prem system to 8x8 as a full cloud based solution for phone services. We were able to move all our services, and port over all our numbers with no impact to our clients.

Pros: Flexibility and mobility of deployment anywhere. Single dashboard to report on usage per user or per line Compatible with our existing phones Mobile App

Cons: The PBX solution is very easy to use and convenient. The contact center while its easy to use it is managed through a web browser. This took a new learning curve for our staff to get used to and be able to properly use the system.

Recommendations to other buyers: 8x8 fits the bill for a lot of companies that require phones to perform the daily tasks and business. However for some companies it does not make sense to hire dedicated staff to manage and maintain these systems. 8x8 Will take care of that management so you only have to worry about what is important to your organization. I would recommend to do a full POC on the contact center part of 8x8 to understand the features and benefits. For standard PBX this system has everything that we had before plus more.

One service instead of many.

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Key differentiator for me is that it allows unification of service and abilities. I can be just as productive ( maybe more so ) at home or in the field as I am in the office with the 8x8 app! Also, being able to text from my work number has been a big differentiator and a key capability for some of my customers!

Pros: Allows for easy integration and is device agnostic.

Cons: Sometimes gets confused on phones after software updates.

Recommendations to other buyers: Being able to text from my work number has been a big differentiator and a key capability for some of my customers!

Pretty Good

Dec 13, 2016
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: We use 8x8 in our office and it has been a good experience. We have run into connectivity problems in the past and the support was a bit slow to get things fixed. Typically they would just tell us what the issue was with no solution, but that also is a rarity. Overall it has been a great product and service for our company.

Best VoIP

Dec 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have started a landscape and hardscape business in Houston recently. Just a small family owned organization with big dreams. In researching a phone option, I found 8X8 to be the exact match that we were looking for. The cost was low and keeps us going, but the features are the best. In the world of cellular phones, I have a personalized 8X8 auto-attendant message answering calls, and with a press of one button, customers and vendors get connected to the person or department that they need. No more answering and hanging around the phone at the office. Voice mail messages are emailed to me. I can listen and forward the voice mail to whom I need to handle the situation. They don't have to dial in or anything. The message is an attachment. Also, I get to set business hours, set messages, and control the phone system from an app and the website. The app also allows me to answer the lines and monitor things from anywhere with internet service or cellular internet. A great option and system for my company and I.

Pros: Ease of use, and I can adapt it to my needs whenever I want. The list is long: Record your voice mail message for different situations. Set your auto attendant to direct calls to your employees. Voice mail messages emailed to you. Forward voice mail through email. Make changes through the app or online. Answer your phone thorough the app...You don't have to be in the office to answer the office phone. We have bus, ness cards with one number and let the auto attendant direct the call. Best cost I found for office systems. And you can expand it.

Cons: I have found none. The system works great and gives me access to things like voice mail messages emailed to me. So, I can listen to voice mail right then and there. No need to call in and punch numbers to get a voice mail message.

Recommendations to other buyers: Get this system for cost savings, great staff, and ability to use and modify for your needs.

A perfect 10

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: I've had the pleasure of interacting more with 8x8 over the last year, after submitting my story for last year's contest. I have to say that I do not have a vendor that accepts and gives as much feedback as this one does. I run a team of account managers who are given company laptops and cell phones to be available after hours. Thanks to the 8x8 software and app, we are able to keep up with all communications, even when we're not in the office. This ability is absolutely invaluable to us. On top of this, as a manager I use the 8x8 reporting tools to show my leadership team how productive my agents are. Being able to show value in my department's work is invaluable to me as a leader. All in all, I am neither highly technical nor IT; but as an end user, I can truthfully say that I truly appreciate this company and its product. I and my team would not be able to do our jobs without it.

Pros: Ease of use; ease of access; remote access

Cons: I have honestly not found anything I dislike about this app

Recommendations to other buyers: Never be afraid to reach out - these guys are serious about taking care of their customers

Cool Admin Features

Dec 07, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: 8x8's account manager gives me the ability to easily set-up, change and perform general administrative functions for the phone system. All kinds of cool features - reporting, recording virtual faxing, ring groups etc...

Pros: Ease of changing membership of ring groups Virtual fax can route to up to 5 emails ease of conference call set-up

Cons: Skill of customer support reps. varies widely Pro bundle features cost too much for the value they add Would like to be able to record conference calls set up through conference bridge

Recommendations to other buyers: Encourage your users to install and run the virtual desktop app.

Great product/service at a very affordable price.

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I am with a Non-Profit Organization and started to use 8x8 after dealing with a very old phone system. All I can say that is that we get great customer support, great service, up to date technology and best of all very affordable. I definitely recommend this company to anyone.

Pros: Up to date technology, great customer service, very affordable, many options to keep in communication with your clients and customers.

Cons: None that I can think.

Recommendations to other buyers: 8x8 is truly a great solution for small business and large business.

Great Product, CS needs improvement!

Nov 07, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Switched to 8x8 from another popular VOIP system, due to profit loss issues with other system, and great recommendations from trustworthy business connections. I overall love the experience and the system, how easy it is to use and navigate. However it was a bit overwhelming at first, you get used to how its used fairly fast! If you need help from customer service though, be careful it could become a headache and a lot of wasted time and frustration really quickly!

Behind the curve on features and below par on customer service.

Oct 25, 2016
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: As a manager for an inbound tech support call center, 8x8 did a decent job accomplishing most of what we needed. It allowed us to answer calls, manage queue schedules and priorities, etc. The agent interface was easy to use, but the admin interface was fairly difficult and required some sort of a programming background to make full use of it. The biggest problem with 8x8 is its lack of features such as: automated reporting and live metric dashboards. Also, the email client was difficult to use and was very glitchy sometimes resulting in losing emails. The customer service was also below par. Most of the times that I called in, the agent on the other side, did not know the answer and took way too much time to get back to me (if they did). In a span of 6 months, I was assigned 3 different customer success managers making it confusing on who my go-to person was. We eventually stopped using 8x8 and went with a newer competitor that was in front of the pack in terms of features and quality.

Pros: It's a cloud solution allowing you to employ remote call center agents

Cons: The worst part was the lack of support especially when things were down. Most of my agents used the word 'hate' when it came to the email interface.

Recommendations to other buyers: Seek out newer solutions which use apps making it easier to integrate with your CRM and other tools you may use. Also, try to find a solution which combines everything you need in it, such as ticketing, self-help sites (forum/FAQs/Etc), chat, and more.

Why Broadband Phones for Offices?

Oct 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Why do I like this company? Not only do I like this company I have a great relationship with working from my office phones and using this wonderful broadband phone company. Now wait, no landlines in my office. No landlines. I was able to work with this team and duplicate my office phones and place them in my home as well. I do a lot of cloud technology for our Dental office and it is important to have a phone system that can pull the load. I love the fact that I have an automated attendant that can play any message I record on it. I can custom fit it to our office and place any message I want our patients to hear. Now lets get down to the flexibility of this phone system. Ready? I can answer calls from a phone, on the computer, on an app on my cell phone anywhere. This company has the ability to track any call that comes in. If a patient does not leave a message I can still get in touch with them to help them out. New people calling in also can get a call back even if they do not leave a message. Now you say if you had a big staff you would not need to have to call them back you would answer the phone. True, but I save on staff salary, and possible lack of staff motivation this way. I roll the money back into the practice. If I am doing office work in another location and it is after hours I am still able to monitor the calls and call them right back. If it is an emergency they can get scheduled very quickly. The team at 8x8.com can customize your phone needs for any size office. They were able to help me out when I needed a fax machine very quickly lets, say in the next two hours. I still remember that day that I called my sales rep out in the West Coast about 6:30 am and he went far and beyond to help our company set up a broadband fax machine. He grabbed his coffee and within 2 hours my fax machine was up and running. This helped our patient with keeping an appointment that they need to go to and not have to reschedule. The office that sprang the surprise on us was quick to note how fast our team came threw. 8X8.com is part of our team because I feel that we are on the same team. You will not get a better team working for you when it comes to your phone needs. This team is BAA compliant for medical and dental offices. Also not just medical and dental but for insurance companies, accountants and many other offices that fit into HIPPA compliance. Love working with their technology team when I need to change anything on my phone system. These guys are great to work with and I guess that is why we have been going strong with them now since 2014.

Pros: The 8x8 team is the best. Great technology and great customer support!

Cons: Our office has been with 8x8 from February of 2014 and has had no reason to change to another company.

Recommendations to other buyers: This team will save your company time and money. They are well worth having them join your office and working with them continues to be a great joy!

8x8's inability to get our service running

Oct 06, 2016
2/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: When I signed up for 8x8 my company was in the process of moving all of their employees to one centralized office. As soon as we signed our lease I began signing up for services such as 8x8. Initially, I really liked 8x8. Their reviews were solid, my account manager was friendly and I thought I'd made the right choice. Unfortunately, when it came time to set up all of our phones, I felt mislead. I was told it would take approximately 10 minutes to get each phone up and running. It's been about a month now and our phones still cannot receive incoming calls. 8x8 has diagnosed the problem as an systematic malfunction with our (and all) Gateway router. I am dissatisfied because we had subscribed to 8x8 before we chose our router. If I knew this, we might have purchased a different router. I believe we'll be able to solve this issue once we've picked the IT company we'd like to outsource this to but this problem is going to end up costing countless dollars and man-hours. I feel like it was avoidable.

Pros: Price, domestic customer service, features.

Cons: Lack of transparency about their systems limitation.

Recommendations to other buyers: Don't chose this service if you have a Gateway router.

Overall good. Please take into account your old network equipment.

Sep 28, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3.5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to answer calls through your deskphone, cellphone, and computer. Also, the free long distance to the UK, Europe and other countries on their list.

Cons: Call back with an engineer can take a while (hours, if not a day). The quick service you get during setup is not the same service you will get onces you're done with your setup.

Recommendations to other buyers: Please be aware that there are VOIP settings that need to be configured on your end in order to make sure that call quality is consistent. Also, dated equipment, such as routers and switches may be an issue with this, but the settings and older equipment (7 to 10 yrs old in my case) may be an issue for any VOIP service that you choose and not limited to 8x8.

Extremely easy and efficient software to use

Sep 13, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: 8x8 is a very efficient and reasonably priced solution for Call Centers. They have everything you need in one place. 8x8 helps me run my business more smoothly than any other services I have used before. It's very easy to setup and use and help is there when you need it.

Cons: I can honestly say that I have nothing that I am unimpressed with with this company. So far they have lived up to their standards.

Recommendations to other buyers: Use this software to the fullest. Use every aspect of it.

Great product

Sep 10, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. . Intuitive. Great support when you need it.

Cons: Pretty straightforward ..hard to pick an area for improvement.

Recommendations to other buyers: Making sure your staff get trained on how to use it to take advantage of the efficiencies it offers.

Good product, but bad connection quality.

Sep 07, 2016
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2.5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Its a Virtual phone service, that way can accessed from anywhere with a phone app and laptop.

Cons: Very bad connectivity. We have a decent internet connection and we still have call drops or loss of connection. if not that call will echo.

Recommendations to other buyers: Check with the sales rep. About all features and costing as they tend to over sell things and not mention about additional cost. try to see if you can use it for trial period for a week.

Great phone system

Aug 31, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3.5 / 5
Customer Support
3.5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Provides unique features. We really like the consistency of the service and the texting feature is very useful for our business when it works.

Cons: We've have had issues with the texting. We rely pretty heavily on that feature and it shut down on us 3 times and we were unable to get it working again. Customer support could not figure out the issues either.

Recommendations to other buyers: Consistent service with little to no interruption other than the texting.

I'm a big fan of Virtual Office and here's why

Jun 28, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Virtual office provides so much value for my company. At first, I thought it may be out of my price range but once I started it up and tried it out, I realized it's a steal for everything they offer. Not only does the Virtual Contact Center work as a medium between the customer and whoever can get to the phones at that time, it frees up so much of the middle-man work and the cost I would be spending on someone to be a greeter can go to more lucrative programs. The Contact Center sure is valuable, but the real value comes from the Virtual meetings office software. I say this because my team does a lot of off-site work as well as hiring freelancers for shorter jobs. Being able to meet with a whole room of people in any country and time-zone is so valuable for my business!

Cons: Like I described in the top paragraph, I initially had doubts about the cost. These doubts were crushed when I saw all of the value that this product adds, however it could always be cheaper. The only other qualm I have is that it definitely seems to be more positioned to larger companies. I have a smaller business with fluctuating team sizes so Virtual Office isn't quite as agile as my team.

Recommendations to other buyers: Virtual office provides a suite of valuable features for just about any business. But they do certain things very well for medium sized businesses. Make sure your business size and vision are aligned with the features that Virtual Office offers; if your are aligned then you'll have a great product, if you're not aligned, you'll still have a great product, but one you'll be paying too much for the features you need.

8x8 Review

Jun 23, 2016
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: This product is user friendly. I was able to start using it successfully with little training.

Cons: Sometimes I do not get the info of when the message was left so I'm not sure how old the message is.

Recommendations to other buyers: make sure it has all the functions necessary like rewind, skip, and pause when listening to messages

User Friendly

Jun 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: What I liked about this product is that I am notified via email about voicemail messages. I often neglect the blinking light on my actual office phone due to not knowing if the voicemail is specifically for me or for another department.

Cons: Not quite sure how fast the email notification come in after voicemail has been received.

Recommendations to other buyers: Definitely will recommend to have email notification on real time when the voice mail messages are left. Pause feature while listening to voice mail message will help as well.

Reasonable platform for business phone systems

Jun 16, 2016
4/5
Overall
1.5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: Virtual Office by 8x8 definitely delivers a lot of value in the product as well as resources outside of the the system alone. This includes an 8x8 academy that teaches basic users all the way to admins how to set up and run the platform so there's never a question. This was a brilliant move on their part as i'm sure it cuts down on all of the smaller businesses like me going to contact their support team for help.

Cons: I didn't have this system for long because I felt like I was nickel and dimed the whole way through it. While they have every service I would need in a traditional PBX, and at a much cheaper price than a traditional price, I've found other SaaS offer pretty much the same product at a better value for the small team I have. I've noticed a couple of other services I've tried are fairly plug-in-play, meaning quick and easy setup with straightforward prompts to get you going in no time. With a service this large and comprehensive, I don't blame them for this, but it wasn't necessarily a fit for my team's needs.

Recommendations to other buyers: I could see 8x8's product being much more valuable to larger teams who have bigger needs regarding training and the support they have to offer. If you don't require a lot of the background services they have to offer, then you'll be paying a premium for a product you're not using entirely.

Small Office, Big Image

Jun 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The helped with setup with all questions that we had. Ease of use with mobile handsets, real phones, or "phones" using your computer.

Cons: Dependent on internet connection. If your internet connection is slow, this may not be the solution/program for you.

Recommendations to other buyers: If you need HIPAA compliant phone system and voicemail storage, make sure that you ask about HIPAA compliance and what settings you need to use to be complaint.

Excellent Solution

Mar 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are a large, global company (over 8,000 employees) with multi location call centers where we have blended agents (inbound, outboud) leveraging 8x8's multi channel VCC solution for IVR, Chat, Email, Screensharing & Video Virtual Agents. We tried a few solutions before 8x8 but none of them lived to expectations.

Pros
- Scale of solution
- Global reach
- Reliability
- Security
- Compliance
- Ease of use
- Integration with Saleaforce, Oracle, SAP, Zendesk, SugarCRM, Microsoft
- Quick, easy implementation
- Support (rarely needed)
- ACD
- Multi Channel (dare I say Omni-Channel)
- API with 3rd party data systems
- Call recordings
- Work Force Management

Cons
- none

It's an alright softphone

Mar 14, 2016
4/5
Overall
3.5 / 5
Ease of Use
3 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: The customer service is pretty good, at least they are honest. They definitely over-sold us on the functions, which half of what they promised us do not work.

Cons: Some of the functions that were promised do not work, and sometimes I get dropped from my call.

Recommendations to other buyers: Evaluate your needs first and see if they are able to do that immediately. If they can't I would suggest testing other softphones

An okay phone service

Mar 14, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that 8 by 8 allows you to stay focused on your computer screen while also allowing you to see the in's, outs and missed calls of your days.

Cons: This product is pretty good, I would say it needs to be paired with a good headset or it may cause problems with connection and volume.

Recommendations to other buyers: I would advice for making sure your audio is well connected, sometimes I need to continue checking the audio is on the right setting for me to hear my call.

A tricky softphone

Mar 03, 2016
4/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use and navigate. It will automatically let you know when you are dialing a bad number.

Cons: sometimes the connection is spotty, weird beep noise every first 30 seconds - 1 minute where it drops my call and reconnects after 5 seconds.

Recommendations to other buyers: It's not bad, I would definitely see if I could test it out before buying it

Over promised under delivered

Mar 03, 2016
2/5
Overall
2.5 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
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Pros: Can access from any internet device, laptop, desktop, smartphone. Home, office, travel....

Cons: Promised analytics, after delivery the analytics are an extra cost and poorly designed. Promised seemless click-to-dial with my ATS software, completely untrue and for the service I need IF they could create it, additional costs.

Recommendations to other buyers: Get everything promised in writing with a price quote.

8x8 Virtual Office

Jan 19, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I like the portability factor, I can be away from my workstation and still receive calls on my tablet, laptop or phone. I can even send and receive faxes with the pro version. It makes it easy to work away from my desk and clients and staff can't tell that I'm not at my desk.

Cons: Because I often use more than one mobile device, it would be to be able to remain logged in to more than one device at a time.

Recommendations to other buyers: Take a look at call quality - this app and 8x8 I have never experience poor call quality. They only time I had issues was where I had poor wi-fi coverage, but a switch to using my cellular network fixed that issue.

Outsource VoIP Trouble

Dec 22, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support
4 / 5
Value for Money

Comments: 8x8 has a combined phone and contact center solution that can do it all: provide inbound and outbound calling, live agent chat, click-to-call, and live routing options. It¿s a one-stop shop for all our needs.

Pros: 8x8 Virtual Contact Center Helps Software Developer Deliver Support Excellence

Cons: The total united communication integration still got a lot of work to do.

Contact Center Review via Non Profits

Dec 10, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: It's virtual - so software based and accessible via the web and it's portal.

Cons: Support is great and would suggest the support team be designated on the home page so we call the right number

Recommendations to other buyers: Ensure your team can take advantage of the features offered.

Call center review

Nov 03, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The data provided by stat reports and real time monitoring window

Cons: occassionally when trying to monitor a live call I will click on a specific agent but I obtain a different agent's line instead. This is an intermittent problem and not consistent enough for reporting value

Recommendations to other buyers: be sure to attend tutorials to learn how to train your staff to effectively use the system

Good company, easy to use software

Oct 31, 2015
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The company is great to work with. I never had an issue getting my sales rep or being put in contact with a tech when I needed one. The product is pretty easy to use and once you get it set up works great. Also, in my 3 years of using it there was never any downtime.

Cons: The product is coming along with new innovations, but it feels like its way too expensive. There are a lot of great features, but everything costs just that much more to put in place. Also, it worked great with the Netsuite integration.

Recommendations to other buyers: Look at your needs. If your're just looking for a VOIP with some pretty good reporting features and chat functionality... this is the system. If you are looking for more email integration, internet call back, etc... you can do it, but it will cost you.

I'm a Huge Fan of 8x8

Oct 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The call quality is excellent, comparable to a landline. I will rarely have a call drop or otherwise mess up. Also, their excellent customer support is excellent.

Cons: I don't really have any complaints. Years ago, I had a less-than-perfect (although not all that bad) experience with a technician, but I haven't had any problems since.

Recommendations to other buyers: Before committing to a VOIP provider, call their tech support line and see (1) how long you have to wait on hold; and (2) whether you are able to communicate effectively with the technician.

Helpful tool to enhance productivity

Oct 22, 2015
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Good customer support. Useful features. Pretty easy to use.

Cons: Auto attendant takes a lot of manual work to set up. It could be more streamlined and easy to adjust.

Recommendations to other buyers: Make sure you have high quality commercial internet available with low jitter. Residential internet has high bandwidth but is not as consistent and sometimes phone quality has suffered at small offices that don't have good internet.

Works great!

Oct 16, 2015
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
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Pros: The product works as desired and has all the features of a much more expensive system. And the people are very supportive whenever you need help.

Cons: No excuse to miss calls. Can't hide anymore. Calls follow me wherever I am.

Recommendations to other buyers: I've done the work for you already. Just go with 8 x 8 and you'll be happy.

Flexibility to Control Your Office Phone System from Anywhere!

Oct 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: We enjoy having the options to control our phone system from anywhere. On days when we have to work out of the office, the ability to forward phones and use the app on our mobile phones makes it easy to make and receive business calls from anywhere.

Cons: We really don't have any complaints about the product.

Recommendations to other buyers: I would recommend trying the 8x8 phone system--it has revolutionized our business phone system experience.

How Virtual Office by 8x8 is helping our business

Oct 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: To start with vendor, we have used 8x8 since 2007 and they have always been helpful in sales and, occasionally, technical support. The product is reliable, performs well and is fairly priced. When we have experienced a problem, it has almost always been our fault and 8x8 has helped fix it promptly. I spend a lot of time in the UK and the Virtual Office by 8x8 helps keep me in touch with our US headquarters and clients in both countries - and saves me a fortune on cell phone charges. I no longer worry about call duration, or if a call is costing more than it is worth to our business.

Cons: I can't think of a response to this question.

Recommendations to other buyers: Only to consider 8x8 and compare it with the second best you can find in the market. Lots of companies approach us wanting us to use their technologies, but they tend not to offer the level of support we get - on the few occasions we need it.

VP of Sales

Oct 16, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Awesome VOIP product -- meets all the demands of any size office at a fraction of the costs.

Cons: The unit in my mind is a little pricey -- but all in all its a good product so worth the investment.

Recommendations to other buyers: Buy it -- get your buisness going today, leads will lead to sales which will lead to $$$, get this product today!

Better than Avaya

Sep 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our company used this for awhile before switching to Avaya. It was easy to use and install. We didn't experience half of the issues we have had with Avaya

Pros: Easy to use and install

Cons: Nothing comes to mind at this time

Great service. We love it!

Aug 20, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
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Pros: It's a great service with cheap prices.

Cons: There's nothing to dislike. Everything is great!

Recommendations to other buyers: I would recommend choosing this one! It's the best and easiest to use.

8x8 Inc. VoIp Phone Service

Aug 20, 2014
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: It's awesome software. They have great customer service.

Cons: There's nothing I dislike. Everything is awesome!

Recommendations to other buyers: Try it and you will like it!

Good timely service

Aug 20, 2014
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Service was always prompt and very helpful. Representatives were always ready and willing to help with all problems and kept their patience.

Cons: It took a while to get in contact with an actual service representative.

Recommendations to other buyers: If you work in a service industry, this product is definitely worth your while. It'll save you great time and effort.

Reliable product

Aug 20, 2014
4/5
Overall
4.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: It's an affordable, reliable product. Setting up the service is good.

Cons: Buy the VoIP box; I want to use the current one.

Recommendations to other buyers: I want to use the VoIP with the obi110 voip box.

Knowledgable and Fast Setup

Aug 05, 2014
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: They are very knowledgeable, and the account setup is super fast.

Cons: The VoIP softphone didn't meet all of our needs. We had a very specific set of needs that the VoIP softphone couldn't do. This in no way was a shortcoming from 8x8, though.

Recommendations to other buyers: Give it a try. The team at 8x8 will be able to help you with a lot of questions you may have with going to a VoIP system. I learned a lot!

By far best VoIP provider

Jan 28, 2013
5/5
Overall

Comments: Most reliable, feature rich and easy to use VoIP solution

I would recommend them to anyone

Jan 11, 2013
5/5
Overall

Comments: My company handles nearly 3,000 phone calls a day with a staff of only 15 people. 8x8 has created a system for us to handle these calls in a timely and organized manner. I would recommend them to anyone with a business that includes a staff of 1 or 10,000. The phone's are slick, new and never cut out. Since we have started using 8x8 our customers have commented repeatedly about how our calls are being handled in a much more expedited manner

We've tried other voice over ip services and non compare

Jan 09, 2013
5/5
Overall

Comments: We have a fast-growing franchise business which operates mostly in a mobile fashion which means that we need something that can accommodate our mobile needs and ability to communicate with coworkers and our customers. 8x8 has been such a wonderful tool to help us do that! With the mobile apps, we can log into our 8x8 service and have the ability to keep servicing customers while on the go! We can't say enough about 8x8. We've tried other voice over ip services and non compare!

I had to find a way to cut expenses

Jan 08, 2013
5/5
Overall

Comments: We have two businesses that run independently of each other, but use similar resources such as staff and equipment, so being able to have one phone system that can accommodate both companies under the same umbrella was a life saver. As the COO of both companies, I had to find a way to cut expenses and meet the requirements for our staff members to have only one phone on their desk but be able to receive both company's calls simultaneously and know which company's calls were coming in. We also have 4 locations and some traveling staff, so the ability to just plug and unplug your phone has been great. Virtual Office and fax has allowed us all to get the information we need wherever we are and that has also helped save time and money. Lastly, the consolidated/individual billing for each phone line has been fantastic. The bills are easy to access online, easy to read and always on time. What more can I say, you have helped allow our company to save money, become more efficient & grow

Apr 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

May 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Dec 17, 2015
4/5
Overall

Oct 08, 2015
3/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support
3 / 5
Value for Money