# UVdesk Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about UVdesk Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/158346/UVdesk --- # UVdesk Software Review 2026: Features, Integrations, Pros & Cons Last updated on February 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) UVdesk ## What is UVdesk? A cloud-based support solution and now released Open Source as well that gives total control over things and makes it easier to manage customer queries. It has all the features which a client would expect from any great helpdesk system like reporting, ticket management, e-mail collaboration, knowledge base management etc. It lets the users to easily and efficiently manage, track and resolve issues instantly and makes the hassle-free working experience for both the staff and the customers. ## What is UVdesk used for? [Help Desk](https://www.capterra.com/help-desk-software/) Top alternative Featured Overall rating Based on 24 user reviews Reviews sentiment Positive 92% Neutral 4% Negative 4% Starting price $11 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for UVdesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://webkul.com/&name=UVdesk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### UVdesk 4.4 (24) VS. [4.4 (4,077)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $11 Per User, Per Month Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (24) Ease Of Use 4.3 (3,601) Value For Money 4.6 (20) Value For Money 4.2 (2,655) Customer Service 4.5 (23) Customer Service 4.3 (2,764) ## UVdesk alternatives [4.5 (3,412)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (689)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.7 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/) Starting price $34.90 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/158346/UVdesk/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Ticket Management 4.3 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Automated Routing 4.8 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Tickets are automatically assigned to specific agents based on predefined rules Self Service Portal 3.8 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information Alerts/Escalation 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Reporting/Analytics 3.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Macros/Templated Responses 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Templated responses for responding quickly to recurring support requests UVdesk 18 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Tickets are automatically assigned to specific agents based on predefined rules Add customized logos and colors to align with company branding Import and export data to and from software applications Pre-made examples and templates for emails Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Templated responses for responding quickly to recurring support requests Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Engage in direct, instant messaging with customers, users, etc. View and track pertinent metrics to find patterns and gain insights from data Online portal through which end users can access the system, manage tasks, or obtain information Set and monitor service level agreements to ensure timely response and resolution Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (24) 4.5 Based on 24 reviews ## Pricing Value for money 4.6 (20) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/158346/UVdesk/pricing/) Open Source $0.00 It includes: - Company Setting - Customer Follow up - Customize Your Theme - Security - Unlimited Number of Agents - Workflow Pro $11.00 Per User,Per Month It includes: - Company Setting - Customer Follow up - Customize Your Theme - Ecommerce Multi-Channel Integration - File Viewer App - Form Builder App - Security - Social Media Apps - Unlimited Number of Agents - Workflow Enterprise $18.00 Per User,Per Month It includes: - Company Setting - Customer Follow up - Customize Your Theme - Ecommerce Multi-Channel Integration - Feature Request - File Viewer App - Form Builder App - Full Portal Customization - Knowledgebase - Security - Social Media Apps - Unlimited Maiboxes - Unlimited Number of Agents - Workflow Value for money 4.6 (20) 4.6 Based on 20 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ Joomla](https://www.capterra.com/p/161648/Joomla/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (23) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (23) 4.5 Based on 23 reviews ## User reviews Overall rating 4.4 Based on 24 reviews Filter by rating 5(13) 4(9) 3(1) 2(1) 1(0) Mentioned topic Sorted by most recent MP Martin P. IT manager Import and Export ### "Helpdesk - overview" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 23, 2023 Pros Simply to use and set workflows (rules), the support are fast and happy to help. The app is not hard to install Cons Nothing to say for now. Every expectation has been done with the app Alternatives considered [Zammad](https://www.capterra.com/p/207587/Zammad/) Reasons for choosing UVdesk Easy to configurate, you can set up uvdesk free if you have the knowladge Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Christine A. Gestion de clientèle Financial Services ### "Outils d'assistance gratuit " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 August 5, 2023 Pros Modèle d'emailLa version gratuiteLe fonctionnement nettes une fois que la configuration est faite Cons D'abord la maîtrise importe beaucoupUne fois maîtriser il n'y a plus rien Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Alif Satria P. IT Support Automotive ### "UVDesk Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 July 14, 2023 Overall, UVDesk offers a comprehensive ticket management solution that enables businesses to streamline their customer support operations, improve collaboration, and deliver efficient and satisfactory customer experiences. Pros For basic ticketing system, UVdesk already managed our need and the price for the application is really cheap than others ticketing system Cons lack of feature for "Pro" planNo AutomationScenario Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Our need, business, and complexity is evolved, so we're exploring other ticketing system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ST Sachin T. Network Support Information Technology and Services ### "Haltdos Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 8, 2023 It was fantastic experience. We are looking forward to take the SaaS version of the tool. Pros simplicity is the key of the product. I dont need to move to the document again and again to understand the features and their concepts. Cons some of the bugs in Open source tool that need to be fixed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 27, 2023 Thank you for the review Seth W. Network & Systems Administrator Hospital & Health Care ### "The best free, open-source helpdesk software you can find" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 31, 2023 This software is perfect for our needs! Beautiful interface, good amount of features and customization (especially with email templates). Not to mention, the \*free\* support we got on the forums was just amazing. I can't believe this free, open-source software has dedicated forum members eager to help you out with your issues. After setting everything up, it works perfectly! Pros • Web interface/design• Knowledgebase• Email templates• Support Cons • Installation (documentation a little lackluster, had to search through forums to get past a few errors initially, but once you're up and running you're good) Reasons for choosing UVdesk It's free and open-source, which is important to us as a nonprofit in Healthcare. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 30, 2023 Thanks for your valuable feedback. MN Michael N. POS Specialist Retail ### "Simple and Professional" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 February 24, 2023 Pros Ease of use, simple, customizable and professional.... Cons Setup and deployment, version upgrade and troubleshoot. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RB Rohit B. Product Manager Human Resources ### "uvdesk opensource evaluation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 12, 2023 Pros It is opensource and still the support was prompt and to the point. Cons I have just used it for a day I am just evaluating for my company so cannot comment. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Audrey B. Marketing strategy manager Computer Software ### "Knowledge tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 December 27, 2022 Overall I find the result to be very satisfying. It allows us to have a knowledge base that better represents the branding of our company, since we work on the style ourselves. There would be some possible improvements for the navigation and the research of the articles which are already created, but in sum the application is used very well. It would also be very relevant to have a warning message when deleting an article or folder. I happened to delete articles by mistake and I did not know how to bring them back. Also, it could be interesting to provide a tool to keep a backup of all the work that has been done so that nothing is lost. Pros We decided to choose this tool because it allows us to have a great control over the style of our knowledge base and it allows to make very fast changes in the code. Indeed, the style of the texts and titles is kept in our database and therefore allows in a single change to change everything in all the articles at the same time. It is therefore very practical and that is why we have chosen this tool. Cons Articles in the knowledge base are not always easy to work with. It is very difficult to select the display order of categories, folders or even articles. Even if I had selected the order of presentation in the categories, nothing was displayed as I had indicated. So I had to delete everything and then put it back to get it in the right order. Also, it will be relevant to have more display choices. Sometimes I would like it to show me only articles from such categories and I have not found how to do it. Alternatives considered [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Reasons for choosing UVdesk We choose UVdesk because we want to have control over the style of the knowledge base with a custom database and code. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KY Kofi Y. Web Developer Media Production ### "Support Team are Awesome " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 12, 2022 Pros Easy to manage tickets from my customers Cons Wish they implement a chatting system... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RM Risha M. CIRO Security and Investigations ### "Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 9, 2022 Overall experience with the software is good and the support staff assisted in setting up the software. Great team of support personnel Pros the support staff is very helpful and responsive Cons Some issues exist with mail routing and automation. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/158346/UVdesk/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)