Who Uses This Software?

The help desk software has found its significant value in various industries like Real-Estate, hospitality, E-commerce, Insurance etc and it is a great tool for SME's for lending support to the users.


Average Ratings

6 Reviews
  • 4.5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $11.00/month/user
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Webkul
  • webkul.com/
  • Founded 2010
  • India

About UVdesk

A cloud-based support solution that gives total control over things and makes it easier to manage customer queries. It has all the features which a client would expect from any great helpdesk system like reporting analytics, ticket management system, e-mail collaboration, knowledge base management etc. It lets the users to easily and efficiently manage, track and resolve issues instantly and makes the hassle-free working experience for both the staff and the customers.


UVdesk Features

  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management

UVdesk Reviews Recently Reviewed!

the software is amazing, and the support is good,

Aug 02, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: support,
all e-commerce platforms integration
easy to use
easy to setup in few clicks, and when you get an error there is always a guy from support to help you

Cons: error messages are not clear, for examples when you try to do something and you get an error, the message doesn't describe the error, you need to always to contact support to know what happen

Good overall system! Best part it integrates with Magento2

Jul 21, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Lots of instantiations and features. Magento, Magento2, Facebook, Mailbox and much more. The intargrations are endless.

Cons: Was a few errors to start with but I think it was due to the PHP version I was using, support fixed fast for me.

Overall: Lots of benefits to use this help desk software. Many features and lots of intagrations. Good and fast support via Skype.

#1 Supplier for my Opencart store

Feb 21, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Most of all the various numbers of functionality that you get for the money. The are very advanced and easy to implement. And, there are not much competitors on the market who can do the same to my opinion. Before searching other suppliers or developers, first take a look on WebKul, there is a great chance that a module is developed by them, and, if you have one supplier your store is way more easy to manage.

Cons: Only con is also positive actualy, but just a matter of how you see it. The modules are so advanced, that you get many functionalities. Alot of options to configure, but for me I experience that as positive. However, it can be complex to choose best practices out of so many options.

Overall: WebKul is and continues to be a great factor in our online marketing experience. Our OpenCart stores run on a number of modules and we have to say there are no regrets at all. The only regret that we have is that we haven't found out about WebKul in an earlier stadium! That would of saved us alot of time and money.

So, dear WebKul, thank you so much for your great development and continuous support.

Recommendations to other buyers: If you are thinking about OpenCart modules, I think WebKul is the place to go. Have a look at their demos to get an idea of the possibilities, if you have any doubts or questions about there modules, they respond realy fast.

The easiest Helpdesk ever. User friendly and great UI

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to signup.
Handy to use.
Amazing UI
Dedicated team.
Great support.

Cons: I don't think it has any Cons as i am using this since 4 months.

Overall: I got to know about UVdesk from a social media platform and i was going through it and i registered as the free member and it was really helpful. Now i have configured my email with the UVdesk and any mail coming to my mailbox is converted into a ticket and i am able to revert my every customer and partners as well.
Highly recommended service.

Uvdesk, ultimate tool for CRM IMPROVMENT

Nov 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Used and suggested to 3 clients, all satisfied ! Uvdesk helps improve CRM and avoid communication mistake insuring costumers satisfaction!

Solving Problems for Ecommerce venture

Nov 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are using uvdesk from almost six months now , Its amazing and solved real problem for us . Some of the real gem about the tools are
* High performance and speed , i replied to the tickets even in very low internet connectivity .
*Complete task management with ticket integration , which is quite useful for any ecommerce venture to manage the products and customers .
*Email reply from the emails as well as from the panel .
* Progressive web app , i dont need to login everytime to the admin panel .
* Reports and filters to monitor the system