# UVdesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is UVdesk the right Help Desk solution for you? Explore 24 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158346/UVdesk/reviews --- UVdesk 4.4 (24) [View alternatives](https://www.capterra.com/p/158346/UVdesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 24th, 2026 # Reviews of UVdesk Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews Alif Satria P IT SupportAutomotive, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “For basic ticketing system, UVdesk already managed our need and the price for the application is really cheap than others ticketing system“ July 14, 2023 ## Showing most helpful reviews Showing 1-24 of 24 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alif Satria P. IT Support Automotive Used the software for: 6-12 months ### "UVDesk Review" July 14, 2023 3.0 Overall, UVDesk offers a comprehensive ticket management solution that enables businesses to streamline their customer support operations, improve collaboration, and deliver efficient and satisfactory customer experiences. Pros For basic ticketing system, UVdesk already managed our need and the price for the application is really cheap than others ticketing system Cons lack of feature for "Pro" planNo AutomationScenario Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Our need, business, and complexity is evolved, so we're exploring other ticketing system. Review Source AB Audrey B. Marketing strategy manager Computer Software Used the software for: 1-2 years ### "Knowledge tool" December 27, 2022 4.0 Overall I find the result to be very satisfying. It allows us to have a knowledge base that better represents the branding of our company, since we work on the style ourselves. There would be some possible improvements for the navigation and the research of the articles which are already created, but in sum the application is used very well. It would also be very relevant to have a warning message when deleting an article or folder. I happened to delete articles by mistake and I did not know how to bring them back. Also, it could be interesting to provide a tool to keep a backup of all the work that has been done so that nothing is lost. Pros We decided to choose this tool because it allows us to have a great control over the style of our knowledge base and it allows to make very fast changes in the code. Indeed, the style of the texts and titles is kept in our database and therefore allows in a single change to change everything in all the articles at the same time. It is therefore very practical and that is why we have chosen this tool. Cons Articles in the knowledge base are not always easy to work with. It is very difficult to select the display order of categories, folders or even articles. Even if I had selected the order of presentation in the categories, nothing was displayed as I had indicated. So I had to delete everything and then put it back to get it in the right order. Also, it will be relevant to have more display choices. Sometimes I would like it to show me only articles from such categories and I have not found how to do it. Alternatives considered [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Reason for choosing UVdesk We choose UVdesk because we want to have control over the style of the knowledge base with a custom database and code. Review Source MP Martin P. IT manager Import and Export Used the software for: Less than 6 months ### "Helpdesk - overview" November 23, 2023 5.0 Pros Simply to use and set workflows (rules), the support are fast and happy to help. The app is not hard to install Cons Nothing to say for now. Every expectation has been done with the app Alternatives considered [Zammad](https://www.capterra.com/p/207587/Zammad/) Reason for choosing UVdesk Easy to configurate, you can set up uvdesk free if you have the knowladge Review Source Seth W. Network & Systems Administrator Hospital & Health Care Used the software for: Less than 6 months ### "The best free, open-source helpdesk software you can find" March 31, 2023 5.0 This software is perfect for our needs! Beautiful interface, good amount of features and customization (especially with email templates). Not to mention, the \*free\* support we got on the forums was just amazing. I can't believe this free, open-source software has dedicated forum members eager to help you out with your issues. After setting everything up, it works perfectly! Pros • Web interface/design• Knowledgebase• Email templates• Support Cons • Installation (documentation a little lackluster, had to search through forums to get past a few errors initially, but once you're up and running you're good) Reason for choosing UVdesk It's free and open-source, which is important to us as a nonprofit in Healthcare. Review Source Response from Webkul Software June 30, 2023 Thanks for your valuable feedback. JT Jamos T. CEO Retail Used the software for: 1-2 years ### "#1 Supplier for my Opencart store " February 21, 2017 5.0 WebKul is and continues to be a great factor in our online marketing experience. Our OpenCart stores run on a number of modules and we have to say there are no regrets at all. The only regret that we have is that we haven't found out about WebKul in an earlier stadium! That would of saved us alot of time and money. So, dear WebKul, thank you so much for your great development and continuous support. Pros Most of all the various numbers of functionality that you get for the money. The are very advanced and easy to implement. And, there are not much competitors on the market who can do the same to my opinion. Before searching other suppliers or developers, first take a look on WebKul, there is a great chance that a module is developed by them, and, if you have one supplier your store is way more easy to manage. Cons Only con is also positive actualy, but just a matter of how you see it. The modules are so advanced, that you get many functionalities. Alot of options to configure, but for me I experience that as positive. However, it can be complex to choose best practices out of so many options. Review Source parul K. Executive II (Quality Department) Computer & Network Security Used the software for: Less than 6 months ### "Online platform for ecommerce which includes multivendor" December 8, 2018 4.0 Pros There are lot of common queries that every customer has with eCommerce companies. So to avoid opening so many tickets for the same queries, UVdesk helps is creating a pre-defined answer to answer that question. It saves customer's and support engineers time as customer can resolve his queries by looking at those queries list and their answer. It can help in you in creating your companies feedback form, contact form or suggestion form. Ticket is created in such a way that it can be assigned to anybody to balance the workflow. Owner get the option of prioritizing the ticket as well. You can get the free trial version to analyze it. Cons So far they are very helpful and not getting any issue. I only suggest to make the error more descriptive. Review Source ST Sachin T. Network Support Information Technology and Services Used the software for: Less than 6 months ### "Haltdos Review" May 8, 2023 4.0 It was fantastic experience. We are looking forward to take the SaaS version of the tool. Pros simplicity is the key of the product. I dont need to move to the document again and again to understand the features and their concepts. Cons some of the bugs in Open source tool that need to be fixed. Review Source Response from Webkul Software June 27, 2023 Thank you for the review MC Mario C. ICT Specialist Information Technology and Services Used the software for: Less than 6 months ### "UVDesk is a great product" January 18, 2022 5.0 It was more than expected. I had some troubles with fetching emails, but that happened because I didn't realize how to product works. I have contacted Support, where they explained me there is a "CRON" job which is responsible for fetching emails. Since I have used it in test - Windows environment, I have easily figure it out and make it work. Pros I liked the most the setup simplicity. It's easy to use. Cons I do miss in free option follow-up option, to automatically remind a user that we haven't received an update in 3 days and after that, another automated follow-up in 7 days - where the ticket gets close automatically. Maybe there is an option for that, but I haven't figured it out. Review Source KY Kofi Y. Web Developer Media Production Used the software for: 6-12 months ### "Support Team are Awesome " December 12, 2022 5.0 Pros Easy to manage tickets from my customers Cons Wish they implement a chatting system... Review Source MN Michael N. POS Specialist Retail Used the software for: 1-2 years ### "Simple and Professional" February 24, 2023 4.0 Pros Ease of use, simple, customizable and professional.... Cons Setup and deployment, version upgrade and troubleshoot. Review Source Christine A. Gestion de clientèle Financial Services Used the software for: 1-2 years ### "Outils d'assistance gratuit " August 5, 2023 5.0 Pros Modèle d'emailLa version gratuiteLe fonctionnement nettes une fois que la configuration est faite Cons D'abord la maîtrise importe beaucoupUne fois maîtriser il n'y a plus rien Review Source VF Vanessa F. Guest Services Hospitality Used the software for: 1-2 years ### "Efficient" March 16, 2018 5.0 Pros I have not found a more easy and efficient software that will allow allows you to work with different apps. The service has always been great and they solve issues fast. It is also very user-friendly. Review Source RB Rohit B. Product Manager Human Resources Used the software for: I used a free trial ### "uvdesk opensource evaluation" January 12, 2023 5.0 Pros It is opensource and still the support was prompt and to the point. Cons I have just used it for a day I am just evaluating for my company so cannot comment. Review Source PK Paul K. MD Used the software for: ### "Good overall system! Best part it integrates with Magento2" July 21, 2017 4.0 Lots of benefits to use this help desk software. Many features and lots of intagrations. Good and fast support via Skype. Pros Lots of instantiations and features. Magento, Magento2, Facebook, Mailbox and much more. The intargrations are endless. Cons Was a few errors to start with but I think it was due to the PHP version I was using, support fixed fast for me. Review Source MW Mark W. Web Developer Used the software for: Less than 6 months ### "Great functionality" January 16, 2018 4.0 Pros It is a centralized reservoir for information: a public library, a database of related information about a specific topic. It is really important to know what is being written. One needs to be updated all the time whether it's for customer's need or about the knowledge level of oneself. Review Source RM Risha M. CIRO Security and Investigations Used the software for: 6-12 months ### "Support" March 9, 2022 5.0 Overall experience with the software is good and the support staff assisted in setting up the software. Great team of support personnel Pros the support staff is very helpful and responsive Cons Some issues exist with mail routing and automation. Review Source VS Vipin S. Used the software for: ### "Solving Problems for Ecommerce venture" November 29, 2016 5.0 We are using uvdesk from almost six months now , Its amazing and solved real problem for us . Some of the real gem about the tools are \* High performance and speed , i replied to the tickets even in very low internet connectivity . \*Complete task management with ticket integration , which is quite useful for any ecommerce venture to manage the products and customers . \*Email reply from the emails as well as from the panel . \* Progressive web app , i dont need to login everytime to the admin panel . \* Reports and filters to monitor the system Review Source NB Nitin B. Business Development Manager Computer & Network Security Used the software for: Less than 6 months ### "The easiest Helpdesk ever. User friendly and great UI" December 5, 2016 5.0 I got to know about UVdesk from a social media platform and i was going through it and i registered as the free member and it was really helpful. Now i have configured my email with the UVdesk and any mail coming to my mailbox is converted into a ticket and i am able to revert my every customer and partners as well. Highly recommended service. Pros Easy to signup. Handy to use. Amazing UI Dedicated team. Great support. Cons I don't think it has any Cons as i am using this since 4 months. Review Source LT Luis T. Marketing and Support Services Automotive Used the software for: Less than 6 months ### "Excellebt Software and Support" July 26, 2018 5.0 Pros I love UVDESK. I have been working with it for a few months and our entire company runs on it now. We have received the best customer support experience possible. They are constantly improving and developing new tools to make it even more complete. Simply love it. Thanks guys Cons I like everything so far. Only have good experience with them. They have been very helpfull and knowledgable. Review Source hB hassan B. web developer Business Supplies and Equipment Used the software for: Less than 6 months ### "the software is amazing, and the support is good," August 2, 2017 4.0 Pros support, all e-commerce platforms integration easy to use easy to setup in few clicks, and when you get an error there is always a guy from support to help you Cons error messages are not clear, for examples when you try to do something and you get an error, the message doesn't describe the error, you need to always to contact support to know what happen Review Source AAH Azrul Astaqkireen H. CEO Retail Used the software for: I used a free trial ### "Need to try the pro plan" April 17, 2019 4.0 Pros we need help desk for our costumer service Cons friendly use to our team. this software have combination of marketplace. Review Source SR Shafiq R. Snr Manager Systems/Networks Computer Networking Used the software for: I used a free trial ### "Good Help Desk" December 17, 2021 4.0 Ok not bad Pros Its a good to have helpdesk software as open source. Its a feature rich so you can use in any business environment. Cons its was having issues configuring smtp and mail box. It was not saving and on multiple places its not saving values. Reason for choosing UVdesk its open source and free of cost. Review Source RO Richard O. Used the software for: ### "Uvdesk, ultimate tool for CRM IMPROVMENT" November 30, 2016 5.0 Used and suggested to 3 clients, all satisfied ! Uvdesk helps improve CRM and avoid communication mistake insuring costumers satisfaction! Review Source MK Monica K. Used the software for: Less than 6 months ### "null" March 24, 2018 2.0 Review Source Similar Products Featured ## Related categories [Help Desk](https://www.capterra.com/help-desk-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.