---
title: "UVdesk Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about UVdesk Software - reviews, pricing plans, popular comparisons to other Help Desk products and more."
source_url: "https://www.capterra.com/p/158346/UVdesk/"
page_type: "product"
language: "en"
publication_date: "2026-09-30"
---

# 

 UVdesk Software Review 2026: Features, Integrations, Pros & Cons

Last updated on September 30, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

UVdesk

## What is UVdesk?

A cloud-based support solution and now released Open Source as well that gives total control over things and makes it easier to manage customer queries. It has all the features which a client would expect from any great helpdesk system like reporting, ticket management, e-mail collaboration, knowledge base management etc. It lets the users to easily and efficiently manage, track and resolve issues instantly and makes the hassle-free working experience for both the staff and the customers.

## What is UVdesk used for?

[Help Desk](https://www.capterra.com/help-desk-software/)

Top alternative

Featured

Overall rating

Based on 24 user reviews

Reviews sentiment

Positive

92%

Neutral

4%

Negative

4%

Starting price

$11

Per User, Per Month

Free trial  
available

Includes Free Version

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for UVdesk?[Manage this product listing](https://www.g2.com/products/uvdesk/claim_requests/new?auto=true)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### UVdesk

4.4 (24)

VS.

[4.4 (4,094)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting Price

$11

Per User, Per Month

Starting Price

$115

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.5 (24)

Ease Of Use

4.3 (298)

Value For Money

4.6 (20)

Value For Money

4.2 (294)

Customer Service

4.5 (23)

Customer Service

4.3 (297)

## UVdesk alternatives

[4.5 (805)](https://www.capterra.com/p/132997/Freshservice/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.5 (523)](https://www.capterra.com/p/107225/SysAid/reviews/)

Starting price

$89.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

Highest Rated

[Milvus](https://www.capterra.com/p/202528/Milvus/)

[4.8 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

Starting price

$35.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/202528/Milvus/)

[View all alternatives](https://www.capterra.com/p/158346/UVdesk/alternatives/)

## FAQs about UVdesk

Overview

### Which roles and teams benefit most from UVdesk?

UVdesk is most used by IT support teams, network administrators, and web developers managing customer inquiries, technical issues, and service requests. Customer service and guest services teams track conversations and resolve cases, while product, marketing, business development, and executive leaders monitor support activity to identify customer needs and service trends.

Answer based on 21 reviews

Overview

### What company size and specific industries is UVdesk built for?

UVdesk is designed for small and medium-sized businesses that need help desk software, especially in real estate, hospitality, e-commerce, and insurance. It suits companies in these sectors that want to manage customer support through a system built for SME needs.

Features and Usability

### What are the key features of UVdesk?

UVdesk offers support ticket management, ticket management, and workflow management, with automated routing, alerts/escalation, and SLA management for case handling. It also includes a self service portal, knowledge base management, email management, and macros/templated responses, plus reporting/analytics, CRM, API, and third-party integrations.

Pricing

### How much does it cost and what fees or limitations are included?

UVdesk offers a free version and free trial, with Pro starting at $11 per user per month, or $8 billed annually. Enterprise starts at $18 per user per month, or $15 billed annually, and requires a minimum of 2 agents. Reviewers describe the pricing as cheap and good value.

Answer based on 6 reviews

Integrations

### Which third-party tools and platforms does UVdesk integrate with?

UVdesk integrates with 15 third-party tools and platforms across ecommerce, content management, and communication. Key integrations include Adobe Commerce, Shopify, WooCommerce, BigCommerce, PrestaShop, OpenCart, WordPress, Slack, Meta for Business, and Twitter/X.

Answer based on 2 reviews

Getting Started and Support

### What training and onboarding options does UVdesk offer?

UVdesk provides live online sessions, webinars, documentation, and videos for training. Live online sessions and webinars support guided instruction, documentation offers written reference material, and videos provide visual walkthroughs for users reviewing setup and product features at their own pace.

Getting Started and Support

### What customer support options does UVdesk offer?

UVdesk provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Reviewer comments describe it as a feature-rich helpdesk that supports customer service and ticket management, with users noting it can improve collaboration and support operations for business environments.

Answer based on 3 reviews

## Features

AI summary

Based on 5,135 Help Desk reviews

Capterra data shows that buyers of Help Desk software rank the following features as their top priorities:

-   **Ticket Management** (**55%** of reviewers rated this feature as critical)
-   **Support Ticket Management** (**49%**)
-   **Real-Time Notifications** (**39%**)

UVdesk supports **Ticket Management** and **Support Ticket Management**, giving support teams a clear way to organize requests, track issue status, and manage customer conversations in one place. However, it does not offer **Real-Time Notifications**. Instead, it provides **Service Level Agreement (SLA) Management** (**40%**), which helps teams stay on top of response and resolution targets. Together, these features help businesses handle support workloads more efficiently while giving teams better control over service quality and ticket resolution times.

Ticket Management

4.3 (7)

42.86% of 7 reviewers that rated this feature as important or highly important

Track, manage, or resolve user requests and IT incidents/issues

Support Ticket Management

4.0 (6)

50.00% of 6 reviewers that rated this feature as important or highly important

Allow customers/users to submit support queries and service requests

Automated Routing

4.8 (4)

25.00% of 4 reviewers that rated this feature as important or highly important

Tickets are automatically assigned to specific agents based on predefined rules

Email Management

4.3 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Manage, store and organize emails within the system or via third-party apps

Self Service Portal

3.8 (4)

25.00% of 4 reviewers that rated this feature as important or highly important

Online portal through which end users can access the system, manage tasks, or obtain information

Alerts/Escalation

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

System alerts about the need to escalate an issue or request

UVdesk 21 features

### All Features
- Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
- Alerts/Escalation: System alerts about the need to escalate an issue or request
- API: Application programming interface that allows for integration with other systems/databases
- Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules
- CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
- Customizable Branding: Add customized logos and colors to align with company branding
- Data Import/Export: Import and export data to and from software applications
- Email Management: Manage, store and organize emails within the system or via third-party apps
- Email Templates: Pre-made examples and templates for emails
- Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support
- Macros/Templated Responses: Templated responses for responding quickly to recurring support requests
- Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.
- Real-Time Chat: Engage in direct, instant messaging with customers, users, etc.
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information
- Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution
- Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.
- Support Ticket Management: Allow customers/users to submit support queries and service requests
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Ticket Management: Track, manage, or resolve user requests and IT incidents/issues
- Workflow Management: Create, design and manage workflows for repetitive tasks

---

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Features

4.5 (24)

4.5

Based on 24 reviews

## Pricing

Value for money

4.6 (20)

Free Trial

Free Version

[View pricing plan details](https://www.capterra.com/p/158346/UVdesk/pricing/)

Open Source

$0.00

It includes:

-   Company Setting
-   Customer Follow up
-   Customize Your Theme
-   Security
-   Unlimited Number of Agents
-   Workflow

Pro

$11.00

Per User,Per Month

It includes:

-   Security
-   Social Media Apps
-   Unlimited Number of Agents
-   Workflow
-   Company Setting
-   Customer Follow up
-   Customize Your Theme
-   Ecommerce Multi-Channel Integration
-   File Viewer App
-   Form Builder App

Enterprise

$18.00

Per User,Per Month

It includes:

-   Company Setting
-   Customer Follow up
-   Customize Your Theme
-   Ecommerce Multi-Channel Integration
-   Feature Request
-   File Viewer App
-   Form Builder App
-   Full Portal Customization
-   Knowledgebase
-   Security
-   Social Media Apps
-   Unlimited Maiboxes
-   Unlimited Number of Agents
-   Workflow

Value for money

4.6 (20)

4.6

Based on 20 reviews

## Integrations

[

Slack](https://www.capterra.com/p/135003/Slack/)[

WordPress](https://www.capterra.com/p/131687/WordPress/)[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

Meta for Business](https://www.capterra.com/p/213257/Facebook/)[

Twitter/X](https://www.capterra.com/p/214056/Twitter/)[

WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[

Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[

Joomla](https://www.capterra.com/p/161648/Joomla/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.5 (23)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.5 (23)

4.5

Based on 23 reviews

## User reviews

Overall rating

4.4

Based on 24 reviews

Filter by rating

5(13)

4(9)

3(1)

2(1)

1(0)

Mentioned topic

Sorted by most recent

MP

Martin P.

IT manager

Import and Export

### "Helpdesk - overview"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 23, 2023

Pros

Simply to use and set workflows (rules), the support are fast and happy to help. The app is not hard to install

Cons

Nothing to say for now. Every expectation has been done with the app

Alternatives considered

[Zammad](https://www.capterra.com/p/207587/Zammad/)

Reasons for choosing UVdesk

Easy to configurate, you can set up uvdesk free if you have the knowladge

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Christine A.

Gestion de clientèle

Financial Services

### "Outils d'assistance gratuit "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

5/10

August 5, 2023

Pros

Modèle d'emailLa version gratuiteLe fonctionnement nettes une fois que la configuration est faite

Cons

D'abord la maîtrise importe beaucoupUne fois maîtriser il n'y a plus rien

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Alif Satria P.

IT Support

Automotive

### "UVDesk Review"

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

July 14, 2023

Overall, UVDesk offers a comprehensive ticket management solution that enables businesses to streamline their customer support operations, improve collaboration, and deliver efficient and satisfactory customer experiences.

Pros

For basic ticketing system, UVdesk already managed our need and the price for the application is really cheap than others ticketing system

Cons

lack of feature for "Pro" planNo AutomationScenario

Switched from

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)

Our need, business, and complexity is evolved, so we're exploring other ticketing system.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

ST

Sachin T.

Network Support

Information Technology and Services

### "Haltdos Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

May 8, 2023

It was fantastic experience. We are looking forward to take the SaaS version of the tool.

Pros

simplicity is the key of the product. I dont need to move to the document again and again to understand the features and their concepts.

Cons

some of the bugs in Open source tool that need to be fixed.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

June 27, 2023

Thank you for the review

Seth W.

Network & Systems Administrator

Hospital & Health Care

### "The best free, open-source helpdesk software you can find"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 31, 2023

This software is perfect for our needs! Beautiful interface, good amount of features and customization (especially with email templates). Not to mention, the \*free\* support we got on the forums was just amazing. I can't believe this free, open-source software has dedicated forum members eager to help you out with your issues. After setting everything up, it works perfectly!

Pros

• Web interface/design• Knowledgebase• Email templates• Support

Cons

• Installation (documentation a little lackluster, had to search through forums to get past a few errors initially, but once you're up and running you're good)

Reasons for choosing UVdesk

It's free and open-source, which is important to us as a nonprofit in Healthcare.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

June 30, 2023

Thanks for your valuable feedback.

MN

Michael N.

POS Specialist

Retail

### "Simple and Professional"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

February 24, 2023

Pros

Ease of use, simple, customizable and professional....

Cons

Setup and deployment, version upgrade and troubleshoot.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RB

Rohit B.

Product Manager

Human Resources

### "uvdesk opensource evaluation"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 12, 2023

Pros

It is opensource and still the support was prompt and to the point.

Cons

I have just used it for a day I am just evaluating for my company so cannot comment.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AB

Audrey B.

Marketing strategy manager

Computer Software

### "Knowledge tool"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

December 27, 2022

Overall I find the result to be very satisfying. It allows us to have a knowledge base that better represents the branding of our company, since we work on the style ourselves. There would be some possible improvements for the navigation and the research of the articles which are already created, but in sum the application is used very well. It would also be very relevant to have a warning message when deleting an article or folder. I happened to delete articles by mistake and I did not know how to bring them back. Also, it could be interesting to provide a tool to keep a backup of all the work that has been done so that nothing is lost.

Pros

We decided to choose this tool because it allows us to have a great control over the style of our knowledge base and it allows to make very fast changes in the code. Indeed, the style of the texts and titles is kept in our database and therefore allows in a single change to change everything in all the articles at the same time. It is therefore very practical and that is why we have chosen this tool.

Cons

Articles in the knowledge base are not always easy to work with. It is very difficult to select the display order of categories, folders or even articles. Even if I had selected the order of presentation in the categories, nothing was displayed as I had indicated. So I had to delete everything and then put it back to get it in the right order. Also, it will be relevant to have more display choices. Sometimes I would like it to show me only articles from such categories and I have not found how to do it.

Alternatives considered

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)

Reasons for choosing UVdesk

We choose UVdesk because we want to have control over the style of the knowledge base with a custom database and code.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KY

Kofi Y.

Web Developer

Media Production

### "Support Team are Awesome "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 12, 2022

Pros

Easy to manage tickets from my customers

Cons

Wish they implement a chatting system...

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RM

Risha M.

CIRO

Security and Investigations

### "Support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

March 9, 2022

Overall experience with the software is good and the support staff assisted in setting up the software. Great team of support personnel

Pros

the support staff is very helpful and responsive

Cons

Some issues exist with mail routing and automation.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/158346/UVdesk/reviews/)

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