--- title: "RepairQ Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about RepairQ Software - reviews, pricing plans, popular comparisons to other Business Management products and more." source_url: "https://www.capterra.com/p/158385/RepairQ/" page_type: "product" language: "en" --- # RepairQ Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) RepairQ ## What is RepairQ? RepairQ: Your All-in-One Solution for the Retail Repair Industry! Streamline your business with ease using our advanced point of sale, repair tracking, and business management software. Automate daily tasks and stay ahead with regular feature updates and seamless integrated partners. Experience the power of Point of Sale, Ticket and Repair Tracking, Inventory Management, Enhanced Customer Relationship Management, Business Intelligence reporting, and more – all in one platform. ## What is RepairQ used for? [Inventory Management](https://www.capterra.com/inventory-management-software/)[Point of Sale](https://www.capterra.com/point-of-sale-software/)[Catalog Management](https://www.capterra.com/catalog-management-software/) Top alternative Featured Overall rating Based on 19 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $75 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for RepairQ?[Manage this product listing](https://www.g2.com/products/repairq/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### RepairQ 4.2 (19) VS. [4.2 (1,331)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting Price $75 Per Feature, Per Month Starting Price $31.1 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (19) Ease Of Use 4.0 (242) Value For Money 4.3 (16) Value For Money 4.1 (218) Customer Service 4.4 (18) Customer Service 3.9 (227) ## RepairQ alternatives [4.2 (2,073)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [3.8 (728)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Starting price $349.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 68% of reviewers rated it above 4 stars Highest Rated [4.8 (188)](https://www.capterra.com/p/76636/RetailEdge/reviews/) Starting price $495.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Acumatica Cloud ERP](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/) [4.4 (243)](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/) ## FAQs about RepairQ Overview ### Which roles and teams benefit most from RepairQ? RepairQ is most used by owners, executives, and operations leaders running repair businesses, as well as store managers, technicians, and IT specialists supporting daily service delivery. These roles rely on it to manage tickets, track inventory, oversee point-of-sale activity, streamline workflows, train staff, and maintain visibility into shop performance. Answer based on 19 reviews Overview ### What company size and specific industries is RepairQ built for? RepairQ is designed for retail mobile repair businesses of small to mid-sized companies that need software for managing repair operations. It is aimed at shops serving mobile device customers, including phone and tablet repair providers, rather than broad enterprise users or unrelated industries. Features and Usability ### What are the key features of RepairQ? RepairQ offers repair tickets and work order management, plus point of sale, billing and invoicing, and payment processing. It also includes inventory management, barcode and label management, customer accounts, CRM, appointment scheduling, reporting and analytics, access controls/permissions, and multi-location support for retail and repair operations. Integrations ### Which third-party tools and platforms does RepairQ integrate with? RepairQ connects to 5 third-party platforms, including Heartland Payments+, Listen360, QuickBooks Online, Zapier, and tracpoint. These integrations cover payments, customer feedback, accounting, and workflow automation, giving RepairQ compatibility with a small set of commonly used business tools. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does RepairQ offer? RepairQ provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided setup, webinars offer scheduled group instruction, documentation serves as written reference, and videos provide self-paced learning materials. Getting Started and Support ### What customer support options does RepairQ offer? RepairQ offers Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Support details are presented through these channels for users who need help finding answers or contacting the team, but no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 14,838 Business Management reviews Capterra reviewers point to the following as the CRM features buyers care about most: - **Data Security** (**51%** of reviewers rated this feature as critical) - **Customer Database** (**52%**) - **Real-Time Data** (**56%**) RepairQ includes other CRM capabilities that reviewers also consider important, such as **Contact Management** (**44%**). This feature gives teams a central place to organize customer details, track interactions, and keep communication records up to date, helping businesses maintain stronger customer relationships and respond more efficiently. Contact Management 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Inventory Management 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Lead Management 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Payment Processing 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Point of Sale (POS) 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Accept and process customer payments for products or services using hardware and software Sales Reports 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Reports specific to sales analysis for trends and strategies RepairQ 57 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Barcode/Label Management: Print and scan barcode or labels - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billable Items Tracking: Track the list of items required to be billed/invoiced to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Cash Management: Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Contact Management: Manage, organize, and store contact information - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customizable Reports: Alter the layout and content of reports - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Electronic Signature: Digitally sign online documents - Email Marketing: Create and send email blasts/campaigns - For Jewelry Stores: Specifically for jewelry store management - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - HR Management: Automates core HR functions such as talent management, employee evaluation and learning management - Intake Management: Activities related to the initial admission of a charge into the organization's care - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Optimization: Maintain and control the stock level of inventory - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Layaway Management: Purchasing method in which a consumer places a deposit on an item for later pick-up when they come back and pay the balance - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Loan Management: Distribution and delivery of funds to approved borrowers - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Multi-Location: Manage and support multiple locations - Multi-Store: Manage multiple teams and operations from a central location - Payment Processing: Accept, record, and reconcile financial transactions - Payment Tracking: Track sent and received payments, invoices, and bills. - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers - Product Catalog: Present a catalog of inventory that customers can view - Product Identification: Ability to link barcodes or serial numbers with specific items for identification - Purchase Order Management: Create, send, and track purchase orders and their statuses - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Repair Tickets: Organize repair tickets, track progress, severity, and repair history - Repair Tracking: Allows service businesses to track ongoing repairs - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Retail POS: For retailers - Returns Management: Track and facilitate returns of products sold - Sales Reports: Reports specific to sales analysis for trends and strategies - Stock Management: Manage the buying, selling, and holding of stocks - Supplier Management: Manage all supplier data and operations --- Get Advice We can help you find the software with the features you need. Features 3.9 (19) 3.9 Based on 19 reviews ## Pricing Value for money 4.3 (16) Free Trial Basic $75.00 Per Feature,Per Month Value for money 4.3 (16) 4.3 Based on 16 reviews ## Integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Heartland Payments+](https://www.capterra.com/p/119791/Heartland-Payment-Processing/)[ Listen360](https://www.capterra.com/p/151950/Listen360/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (18) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (18) 4.4 Based on 18 reviews ## User reviews Overall rating 4.2 Based on 19 reviews Filter by rating 5(12) 4(4) 3(0) 2(1) 1(2) Mentioned topic Sorted by most recent VD Viktor D. Manager Computer Hardware ### "Poor customer service" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 July 12, 2023 They were very helpful when tryig to onboard me. Provided the free trial and everything.Now I am trying to cancel the subscription because the software is not right for me. I am trying to get support for one week now - not a single reply to my emails, tickets... nothingIt is intentionally done to be hard to cancel! Pros It looks nice. I like the features in general. Cons Too complicated for our business. It will take forever to implement Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JW Joel W. CEO Consumer Electronics ### "RepairQ is great on the surface, but terrible once you really dig into it." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 12, 2023 TLDR: RepairQ advertises features that they put behind a paywall. When you pay for these features you will quickly find out that they do not work.RepairQ is one of the worst businesses that I have ever dealt with. They are constantly adding features but it's very obvious that they do not test these features before implementing them. We signed up with repairQ because we liked the advertised features, particularly the QSite feature which you can implement on your website. It allows customers to receive instant quotes for repairs. We have been paying $55 extra each month for this feature. We just found out that RepairQ pushed out a new feature that when utilized, broke the QSite completely. We have been driving advertising to our QSite for months (been broken for the last 5 months) and we estimate this mistake to have cost us between $5000-$10,000. This was the last straw. Prior to this problem we had an issue (still not resolved) where the credit card integration (Heartland) does not work properly. This issue has been going on for over a year at this point and RepairQ will not take responsibility for it and blames Heartland. The issue is very obviously RepairQ's integration but they will not fix it. Maybe they can't afford to hire developers. Pros RepairQ has a lot of features. Most of which don't work properly but kudos for trying. Cons Where do I start. The vast majority of features work but some of the most important features that RepairQ advertises just do not work. Alternatives considered [RepairDesk](https://www.capterra.com/p/146659/RepairDesk/) Reasons for choosing RepairQ Was recommended by a coworker. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MC Matthew C. Owner Retail ### "Great software for repair stores!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 28, 2021 Pros It has very easy to use inventory management. There are plenty of great integrations, like qz, and options for payment solutions. Has been amazing for my local repair shop, keeping track of customers and checked in devices, and there are plenty of support articles you can learn the ins and outs of the software very quickly and efficiently, I have never had any troubles training a new employee with the software. Cons don't really have anything negative to say other than every few months it seems like the hosting can have some problems but it is very rare, and even then it just takes a while longer to log in and get going but otherwise I have not had any issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 24, 2021 Thank you, Matthew! We're so glad to hear the support resources available for RepairQ are meeting your needs. MG MiKayla G. SR Apple Specialist Consumer Services ### "Excellent Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 15, 2021 Overall experience has been wonderful, this software is easy to use and quick. I have not had any issues using this software at all. Pros Keeping track of inventory with in one system, tracking employee times with in one system has been great. I really enjoy how easy using RepairQ has been. Going from RQ4 to this was super easy. Cons I have no comments on things least liked about this software. Switched from [RQ Retail Management](https://www.capterra.com/p/15866/RQ/) It was a company decision Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 19, 2021 Thank you, Mikayla! We're so glad to hear RepairQ is helping you keep track of inventory and your employees' time and that you've found the software to be easy to use and quick! EM Elsa M. Owner/ technician Consumer Electronics ### "Great investment to my business!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 15, 2021 Pros This software made it easy to track all repairs and orders in my shop. I liked that it makes it easy to write detailed notes on every repair ticket as well as upload photos. The Qpop companion is amazing! it makes it easy and fast for the customers to see their total and sign any waivers I need them to. Cons I can't seem to log in on a mobile device, if I manage to do so it glitches making it impossible to do anything. I was excited to see it is integrated with mobile sentrix but there always seems to be an issue when trying to place an order. I end up having to order from the supplier directly which took me double the time to order and I cant add the purchase order to repair q because it tries to place the order again, when the order arrives id have to manually add the items. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 19, 2021 Hi Elsa, thank you for sharing your experience with RepairQ! We are so glad to have you as a customer. I'm sorry to hear you've experienced some issues using our app on your phone. Generally our application is best used on a tablet or desktop, however we are hoping to release improvements to mobile soon. There may be several reasons for the mobile browser and integration issues you reported, but I'd love to get to the bottom of it for you! Next time you call into support, please ask for Renee and reference this ticket 57184 and we'll review it with you. Thank you again for your business! HK Hayden K. Solution Specialist Consumer Electronics ### "I love RepairQ" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 8, 2021 It’s great! Pros It’s very easy to manage tickets and see notes about customers. The POS system is simple and easy to use. Cons The only thing I don’t like about RepairQ is that is sometimes doesn’t save setting like location of inventory when searching for it. Very small thing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 13, 2021 Thank you, Hayden. We are glad you are finding RepairQ easy to use so you can spend your time running your store rather than worrying about the process. We will check out the settings on Location of Inventory. Thanks for the heads up. RS Ryan S. Store Manager Consumer Electronics ### "Solid Platform! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 17, 2020 Pros Good customer support, and easy to get around on. Cons It cost more than the other option, outside of the no issues Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Alicia W. Director of Operations Retail ### "Data Rich, User Friendly Repair Shop POS/CRM/Inventory Management System" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 23, 2019 Through reliance on best inventory practices utilizing solely RepairQ, we were able to asses and ultimately make changes to increase our overall profit margin by 6% over the course of the last year. We've been with RepairQ for the history of our business, and have seen vast improvements in UI, features, integrations, reporting, etc over the past 6 years or so. Pros Access to all the business data we need to track customers, repair type, inventory usage, transactions, etc over time. Very specific permission levels able to be set. Fantastic and responsive customer service. App that is optimized for and with feedback from the repair and buyback community. Cons Takes time to develop new integrations/features both to launch and to then make improvements so it's broadly applicable and more intuitive. That means that new features are well tested though, and community feedback is valued. When teaching new users, I sometimes find myself pointing out things that we would intuitively do, but have to avoid in order to achieve the correct results. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BN Brandon N. owner Consumer Electronics ### "Broken promises " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 2/10 February 27, 2019 If you need reliability, it's fine I guess. Not the perfect workflow but it's ok. If you want integrations and cool features you see in similar software, just know they are probably very far off Pros simply, it works. pretty much always. It never spit out reports or numbers i didn't trust. Cons The feature set is lacking compared to competitors. I subscribed for several years and features that were "coming soon" when i joined still weren't launching. Eventually I gave up and jumped ship. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AB Alex B. Managing Partner Retail ### "RepairQ Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 19, 2019 Overall, Repair Q is a great Software and it really helps when it comes to managing our shops and workflow. Pros They are regulary working to upgrade the software Cons It is missing minor abilities that would make its functionality so much more conveinent. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 21, 2019 Alex, thanks for your feedback! We're glad to heard that RepairQ has been a helpful tool for managing your business. We agree that there are several areas we can work on to improve convenience of the user, especially around the check-in and check-out process. We hope to continue to make improvements to this and other user experiences in few releases scheduled for this year! [View all Reviews](https://www.capterra.com/p/158385/RepairQ/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.