Brickwire

RepairQ


2 / 5
1 review

Who Uses This Software?

RepairQ is built to serve ANY business that deals with any level of service on repair, refurbishment, retail, and/or return of serialized items. If you can repair it, we can help track it.


Average Ratings

1 Review

  • 2 / 5
    Overall

  • 2 / 5
    Ease of Use

  • 1 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Brickwire
  • repairq.io/
  • Founded 2007
  • United States

About RepairQ

A comprehensive point of sale, repair tracking, and business management solution developed for the retail repair industry. RepairQ focuses on automating your daily operations and is constantly adding new features and qualified integrated partners. RepairQ's focus on the following features can greatly improve your business's success: Point of Sale, Ticket and Repair Tracking, Inventory Management, Enhanced Customer Relationship Management, and Business Intelligence reporting.


RepairQ Features

  • Barcodes/Labels
  • Billing & Invoicing
  • CRM
  • Intake Forms
  • Inventory Management
  • Point of Sale (POS)
  • Repair Tickets

RepairQ Reviews Recently Reviewed!


Capterra loader

Frustrating in every aspect

Aug 20, 2018
2/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: RepairQ is relatively feature rich. Most of what you want you can accomplish in a repair ticketing software. A few inventory related things are slightly funky but once you get used to it can do most of what you want.

Cons: Glitches, poor UI, and more glitches.

Some Examples:

First, RepairQ is web based and as such frequently slows down to hilarious levels due to their poor hosting. Have a customer come in and you need to look at their ticket? RepairQ has your back and will make an incredibly long awkward silence while you login and try to search for their ticket.

Second, inventory searching for attaching parts to tickets is very glitchy. You can type the SKU name, description or even the serial number in and it will start the little search spinning icon before deleting half of what you just typed in and saying nothing exists. It is incredibly infuriating having to type something in 6 times before it finally comes up because RepairQ deletes half your work. It feels like you are constantly fighting it.

Third, thought this might be more related to our exact setup more than others, there are glaring security issues that have been brought up and have not been fixed despite responsible reporting.