ADP

RUN Powered by ADP

4.5 / 5 345 reviews

Who Uses This Software?

RUN's clients are time-starved Small Business Owners. They are passionate about their businesses, but didn't get into business to perform administrative tasks like Payroll and HR. We're here to help.


Average Ratings

345 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • ADP
  • www.adp.com
  • United States

About RUN Powered by ADP

RUN Powered by ADP offers small businesses the HR and payroll services they need to run their business, every day and every step of the way. Whether a startup hiring its first employee or a mature company celebrating its first retiree, our Employee Solutions help business owners focus more on what they love most, their vision and passion of creating and growing a successful company.


RUN Powered by ADP Features

  • 401(k) Tracking
  • Attendance Management
  • Benefits Management
  • Check Printing
  • Compensation Management
  • Deductions Management
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Self Service Portal
  • Tax Management
  • Vacation / Leave Tracking
  • W-2 Preparation
  • Wage Garnishment

RUN Powered by ADP Reviews Recently Reviewed!

Not worth the money

Nov 17, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Pretty easy to use interface once you get the hang of it. Very easy to import timeclock (if you are using ADP's timeclocking software).

Cons: Extremely expensive, no way to cancel or adjust payroll once it is submitted. ADP will charge you an extra to write a check even minutes after you submitted payroll.

Allows you to enter and submit payroll for employees from multiple devices

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to process payroll using a computer or phone. The ability to save information without processing until information is final

Cons: The reporting capabilities could be improved. Although all the reports are there, the interface could be improved to make things more simple.

Overall: Ability to enter and process payroll from any device

The functionality of the features used, save time overall.

Nov 14, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: I am still a fairly new user of run ADP and I know there are features available that have not been enabled. It would be nice if there were a detailed list of features with the descriptions of uses, for everything available with each level of package being used.

Pros: I manage the accounting and payroll for a small business. While I have the ability to process payroll manually, ADP saves a tremendous amount of time that needs to be focused elsewhere. ADP also supports the business whenever any legal issues come up when reporting and/or paying taxes. I was sent an alert that the company's rates were being raised in the state of IL, weeks before it was scheduled to occur. The alert enabled me to dispute the raise in rates and keep the company's tax rates at the lower percentage. It would have been much more difficult and time consuming, had I not had the support of ADP.

Cons: The customer support is lacking. I recently upgraded to include the HR Support add-on because I was supposed to have my 6 free months for joining ADP, was due to start. I ended up not receiving my free months and am still working with the sales rep to have this corrected. Although this is frustrating, the sales rep from ADP did make the time to go over the functions available with the HR add-on, so I can fully utilize all it has to offer.

Took it for granted!

Nov 14, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: I used ADP RUN for about 5 years, but we eventually grew out of it and needed to transition to the Workforce Now platform. I had a lot of bad things to say about RUN previously (report capability, customer service, etc), but compared to WFN I know realize RUN was great! It's very user friendly, you don't even have to be a payroll expert to easily use it.

Cons: I'm not a fan of ADP as a company in general. Their customer service is hit or miss, it just depends on who you get on the phone. Some are very knowledgeable, some seem very new or just give contradictory information that you know is incorrect. I believe RUN is best for small companies, maybe <100 employees. We had a 401(k) functionality come up that RUN couldn't support, but if that hadn't come up we'd still be using RUN happily.

Very happy!

Nov 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We found this to be very useful for our company. We never had any issues and it worked exactly as expected

Cons: There was a little bit of time necessary to learn all of the features which took longer than i thought, but otherwise great

Ease of access to organization and HR documentation through the click of a button

Oct 18, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: How easy it is to access documents that may be needed right away instead of looking through an extensive file folder to find the right one or not being close to the file folder and being unable to access. This product allows for anywhere access.

Cons: Adjusting to having the documents be paperless was a challenge considering my mind is trained to store important documents and have them physically.

Overall: ease of access

90850816f08619445d9cc1aef9151810

Adp is what I use to run my window washing buisness.

Oct 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My favorite thing is that I don't have to do anything! They do all the paper work! And all I have to do is put hours in!

Cons: The price may sometimes be a on the higher end of things. Thankfully I got a little discount which I was very happy with!

Overall: I get more time to run my buisness and less time to spend on accounting!

ADP IS GREAT FOR AUTOMOTIVE

Sep 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: EASY TO NAVIGATE, GREAT CUSTOMER CARE. HELPS TO EFFORTLESSLY KEEP TRACK OF WORK DONE, APPOINTMENT ETC

Cons: DEPENDING ON INTERNET CAN HESITATE DURING ACCOUNTING PROCESS, BUT IF THATS MY ONLY ISSUE ALL IS GREAT

Fit my business needs

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros:
Easy to use, group the information in an accessible and orderly way, it is quite fast and helps to maximize the time

Cons:
for the moment has been very useful, I have had some situations that have been resolved quickly, the only cons would be that some reports have not been available

Overall:
speed, confidence and security with the handling of the information

Works very well!

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is very simple to use. I like that you can login and get the job done in very little time. Processing payroll doesn't create income so it's nice to be able to get it done quickly.

Cons: I wish I could set processing payroll up on auto-process. The less time I have to spend the better it is for me.

Overall: Quick easy access from anywhere.

Very positive experience

Aug 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to set up. Very user friendly program and easy to use. Customer service is there to walk you through any issues you might encounter. Nothing I don't like. It all seems pretty straightforward. I don't have any experience with other programs and this seems to work just fine.

Overall: It freed up more time to let me concentrate on other aspects of our business.

After manager left our business abruptly; it was an easy fix for me to take over.

Aug 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy, non confusing. The technician came to the office and spent a lot of time with me setting up the program. She was very knowledgeable and patient. No problems thus far. I am sure when I do need help it will not be a problem. Everyone on the phone has been very helpful to guide me through the process. Thank You.

Very easy to use.

Aug 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is very easy to find what you are looking for. It is rate that I need to call for support because I can usually figure out what I need to do.

Cons: The only con I came across so far is that here is a Limit on Payroll Deduction fields. If they increase that, it would be perfect.

Overall: It meets our payroll needs better than other payroll services that we have used.

Great for small businesses like mine.

Aug 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ADP software is user friendly, made for a small payroll such as mine, and there is support if needed.

Overall: Payroll ease plus your company informs me of changes in the law, helping me with HR functions.

Very good

Aug 19, 2017
5/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like the most about it is that is Easy to use the software. Since I started using it, I noticed it was very simple, fast, easy to understand and follow the process, for example to run payroll, see reports, make adjustments to payroll or adjust dates, add, edit or deactivate employees, etc. it is a very complete software.

Overall: Save time

Everyone has been very knowledgeable and helpful

Aug 19, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It is very adaptable to my needs and very easy to understand. I always have help when I need it. I like the mobile version also. It works very well. I was very surprised how helpful the mobile version was and very easy to navigate through

Cons: I would like there to be a comment box when an employee has been terminated. Sometimes they have done things that need to be noted for the future. If they were to file for unemployment or for a job reference it would be nice if there was a place for reason for termination.

I wish I started using years ago

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: How easy it is and if I have a problum their s always someone to help the one time that I made a mistake they helped me fix it with no problems.

Cons: Time cards that when you clock out the 2nd time you have to put pm or it will put am and I didn't see it one time

Overall: It lets me track the crews hours with in seconds I have each axsess to all my reports and my accountant can just login to check at anytime

Basic payroll service with tax reporting. Very easy to use with excellent customer support

Aug 18, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Once you pass the learning curve, it is very easy to use. There is always excellent customer support when you do need a question answered.

Cons: The cost vs the value is not there if you only have a couple of employees. However, if you have more than 10 employees ti starts to provide more value

Overall: Time saving, as well as a relief to not worry about the taxes

The product is getting better over time.

Aug 18, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The product is a good product, money value is cost effective, informative, easy to understand. I have used ADP for about 23 years. I have seen several products that were used. Technology moves fast and this product provides future assurance of meeting the technological needs that businesses will be looking for to help run their payrolls. Education of the product and how it links into the unemployment office and keeps records on our employees and their payroll tax needs is also very important The reports that are offered can provide endless data. I am appreciating all these features available to me as I focus on running the company as well. I need quick, friendly and understanding customer service attendants that can help with my unique needs for my employees. It is a product that NEVER CLOSES and this is invaluable as my hours of work never close. Thank you for all the support that is at my fingertips. I would not want it any other way. A product I can count on!

Cons: So many functions on one page that it sometimes loses its value of finding the right page for the right need. Maybe more pages with less on each page would make a person that is just starting out with ADP feel that it is more user friendly product.

Excellently

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is excellent, easy to use and very convenient, even with insurance, we work really fast!

I like that is pretty consistent, the software it's really convenient, also if the company need something in a hurry we can get it faster trhue the software!

Overall: I can do anything, even from home, also with app in the cellphone

payroll goes much quicker than prior system

Aug 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is quite fast, and has quick access to the things I need to get done. All reports are easily accessed as well.

Cons: Employee's are constantly getting error messages when using the punch in/out feature. This adds time to usually short time I need to get payroll done.

Thank you for the support of my business needs

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The convenience of being able to log in and adjust as needed, when I need to make sure that payroll is sufficient to disburse.

Overall: Convenience of payroll for my business

People friendly

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to see what you made. what taxes were take out. how many hour where entered for the pay period.

Cons: that it does show how many days of vacation or day of sick time we have used or taken for the year. it would be nice to add this.

Overall: Makes it easier to see payroll and get our job done

I am able to do payroll quickly and efficiently.

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the ease of use most. It takes me about 15 minutes to completely do payroll (including making my general ledger journal entries).

Cons: Although I don't experience this myself, my employees seem to consistently have trouble accessing their pay stubs.

Overall: Benefits received: accuracy, quarterly and annual tax forms submitted for me, w-2 prepared, just to name a few.

It has been very useful.

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is always functional and fairly easy to use. Plus the customer support is helpful and seem to always be in a decent mood.

Cons: As with anything the cost comes into play and I wish the cost of this would go down and not become a factor in staying with the service.

Overall: ease of use

need to get some info and change a couple employees status

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to get through, i like the new lay out, I get the reports a lot faster.
it easy to change info for the employees

Cons: the only Con that i have is that the software keeps changing and looks to be getting better but I sometimes I get lost

Overall: i get the info i need a lot fast then my last payroll company

Easy to use every time

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of how to navigate adding employees, changes, running month end or year end. The system fits our needs perfectly

Overall: Convenience, time saver and the customer support is outstanding.

Great experience

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The menu is easy to navigate and use. System gives good reminders on holidays and pay schedules. Using it is simple and functional.

Overall: Saves time and I know that everything involving taxes, etc are taken care of legally and effectively with the ADP team.

Easy to use, only effort is early on during set up. After that, it is fairly easy to use and train.

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The payroll platforms, access to reports, employee records are good and helpful. Employees have access to change update their profile and notifies payroll and administrator immediately.

Cons: HR related material is a tricky to find and navigate. End of year bonus payroll sometimes gets complicated when there are special request son changing deductions. Helpdesk has been helpful setting it up. Also special payroll for the last payroll for an employee that is leaving, gets complicated at times.

Good experience with the software. Easy to use, user friendly.

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software is very user friendly! With a staff of 18, it literally takes just a few minutes to prepare our payroll.

Cons: Trying to get in touch with someone when we have notices or issues can be a chore at times. I'd love to have ADP sent out a "Contact List" on who, when and where when you need to reach out and speak to a rep.

Overall: Ease of payroll and reporting

I like the platforms that ADP has available, customer service is always great.

Aug 17, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The amount of information that is available to me. The reports that are available have been very useful and have a look that makes them easy to use.

Cons: The effective date of salary adjustments is locked within your current pay period. Employee reviews are generally at least one pay cycle behind and it would be nice if that date reflected the actual review date.

This is the 3rd time I have implemented ADP payroll solutions into a business.

Aug 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The easy of use and the constant drive to make their product better. The implementation team did a fantastic job in helping understand what they need and keeping us on schedule to reach our go live date!

Cons: Customer support after the initial implementation has been slow. We were using the software for 6 months before we received contact from an account representative.

ADP has made payroll a very simple task

Aug 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use, excellent support, staff are quick to respond and offer excellent service. Great user interface and reports.

Cons: Need notifications if payroll approval has not been submitted by a specific time. If I get sidetracked and calculate my payroll but forget to do final approval I miss the cutoff.

Overall: Saves time from doing payroll manually

EASY TO USE, QUESTIONS ANSWERED RIGHT AWAY !

Aug 16, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It was easy to use, input was easy. if I had questions , the support staff were very knowledgeable and had a solution . Or they walked you thru the solution.

Cons: When we were first approached about it , it seemed very confusing . I had to get out staff to go on line and register their own email address and passwords.

Overall: Ease of use, accurate accounting of all aspects.

generally positive

Aug 16, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Time and Attendance portion is easy for employees to use to record their time and track their paid time off. The platform has easy and logical progression to add new employees.

Cons: When you export report to excel the numbers transfer as text which is contrary to why I export to excel. Also, need to be able to allocate salary earnings and show allocation of taxes and benefits .

ADP has been an excellent software for so many of our small business needs.

Aug 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Payroll is super easy, even from the setting it up to execution of each persons auto deposit paycheck.

Cons: It is actually perfect for our needs. My only complaint might be that during the transition from purchase to actually setting it up, I was confused as to whom to I was to direct my initial questions.

Although I have nothing to compare to as I've only used this software, I have found it user friendly

Aug 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: If I do have an issue the glitch, the support staff are amazing. It was easy to learn initially and remains user friendly.

Cons: I really have no complaints. As mentioned earlier, I have nothing to compare it to as this is the only program I've used.

I have had no problems working with ADP. The computer set up is great .

Aug 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very easy to follow. Working with the program was simple. When they set me up they were very good at explaining all of it to me. If I have any questions I can just call and they are very helpful with anything I ask.

Overall: I save time by just doing my payroll on my own when I need to

Good

Aug 16, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of doing payroll on a bi weekly basis. It is easy to use, once you have everything set up right.

Cons: trying to get things fixed when there is a problem. Putting employees on leave of absense and them coming back to work is hard to do.

Overall: Ease

changing to ADP has been a lifesaver and convenient for all our employees

Aug 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy access to company and functions the Mobile app is great for tracking staff. I like that your able to view everything about an employee and print a report or document. We like that the employee can access documents and are able to print or view

Cons: Need to be able to delete the To Do list with out contacting ADP
The installation set up was taxing and could of been smoother

Saves Time and Money and Relieves Stress!

Aug 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple to use. Set it up and go! Excellent reminders each payroll cycle. I no longer have to worry that my payroll taxes are getting done properly. I wholeheartedly recommend to my other friends in business.

Cons: The reporting side of the software pertaining to forms filed with government agencies could use a facelift - something to make it more clear what has already transpired and what is about to transpire.

Overall: Payroll tax stress relief!

the software is very intuitive an easy to use.

Aug 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: How it's laid out to minimize the amount of time it takes me to do payroll. I also enjoy how the software is laid out visually.

Cons: Some of the decisions in setting up employees could be a little better. Also a little more info on some of the reports.

Overall: It helps me get my payroll done on time.

Quick and easy to use.

Aug 16, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to navigate and get payroll done quickly. Can pull up past information quickly and answer employee questions.

Cons: Moving from screen to screen seems slow. When setting up staff seems slow moving from screen to screen inputting data.

Overall: Save me a lot of time putting payroll together.

Great easy to use software that takes a lot of the stress out of the payroll experience.

Aug 15, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: - simple, clean layout
- turns payroll into (basically) a two-click-and-done process
- inexpensive
- great help service

Cons: - Slightly confusing to schedule special payroll but partially my fault (I should have asked help first)
- URL is hard to get to from main ADP homepage

Overall: Inexpensive payroll solution that I can run myself!

It's been a flawless experience so far.

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I love that I'm able to get access through my phone app. It is also very user friendly. A++++ ALL AROUND ADP!

Cons: Monthly pricing is my only issue. In my opinion I should only be charge as I run payroll not get charge if I decided not to run payroll.

Previous ADP user, like the product. I do like that developers listen to users via prod feedback.

Aug 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Progression to one-stop-shop usage. I've used EV4 in the past and V12 and new version is a breath of fresh air in comparison to older versions.

Cons: Limitations on simple functionality. I'm not a big fan of time and attendance and how it's structured with time off. It can be cumbersome to run reports off of T/A and most reports that are considered simple (time off balances) require input from the reporting team.

Very easy to use

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, very clear how and where to do various tasks. Normal, regular payroll process is quick and thorough

Cons: Issuing manual checks is awkward, it seems like every time I need to do a manual check I have to call Support to insure I did it correct. I don't do manual checks often so I forget in between.

Great Customer Service!!!

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to use!! Easy to enter or remove employees. Offers a great variety of options for your business. I love that I can do workers comp with my payroll!!
I don't have any cons. I love this software! I love everything about the ADP website. Very easy to use!

Overall: Makes doing payroll and workers comp super easy!!

We've had a very good experience using ADP.

Aug 15, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the ease of submitting our employee hours and having our payroll done professionally. The program is pretty much self-explanatory.

Cons: If I have to list one, maybe it would be not having one personal person to call for help. Each time I call, I may have a different attendant who may not be aware of my previous calls.
Also, recently our 401K had not been reported. Am not sure of the reason.

Overall: The satisfaction of knowing our payroll is done professionally.

Easy to use software, not always easy to work with

Aug 15, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The functionality of the website is great--super easy, user-friendly, attractive platform. While the rate to use isn't bad, they do randomly just increase the charges.

Cons: I've had some tough customer service calls--I eventually got resolution, but met some resistance along the way.

We've been using ADP for over a year now and love the ease of use! The website is so easy to use

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We love being able to have control over entering the payroll information on our own time schedule, being able to log in and pull up reports instantly, without having to request it & wait for someone to get back to us.

Overall: The software is smart, easy to use and puts the power of payroll back into the business owner.

Seamless

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: very easy to use, very user friendly, customer service is easy to get to.

Cons: Not being able to open multiple reports at once; also when looking at a report for a certain period which is not current and switching to another report the period resets, would like it to stay the same as the current report being seen

Overall: fast to get payroll processed

Our conversion from ADP Workforce to Run ADP has a little hectic but now ADP offers so much value.

Aug 15, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Inclusions like HR support, Tax forms, Time Management, and HR411 are customizable features that I was not taking full advantage of until recently.

Cons: I ran into a few problems with new employee setup and mobile access (case submitted and solved) either through phone or online support .

Overall: I like running my own payroll, making HR changes quickly and using employee wizard handbook wizard to customize a plan for CCPED. ADP Run processes our health benefits, retirement options and workers comp questions.

It busts the stereotype that powerful software solutions have to be difficult to use.

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Everything is in plain language. I don't have to be an accountant or need a finance background to use the software. It demystifies the payroll process.

Cons: I'd like to see more info on the dashboard. I spend more time than I like going off and searching for info in reports.

Overall: It's hassle-free.

The overall Run Powered Payroll software by ADP is fantastic!! I love it.

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The easy of being able to process my own Payroll as well as make the necessary changes when it is needed for an individual.

Cons: I don't like to change my password as frequent as I do, but maybe it is for my own protection. I realize that is a good habit to change you password often. Thank you all for helping me in that area.

Overall: Great help with processing my payroll for the three (3) companies that I work for. that is why I am doing payroll every week for one or two of the companies.

I received an offer with less expensive rates , but I chose to stay with ADP for the service

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to use, I get alerts when payroll is due. It does not change all the time, I can do payroll in less that 15 min for 22 people. direct pay easy to set up.

Cons: not sure how easy it is to connect with my POS directly . which there is an area i can plug in sales to get labor %.

Overall: easy payrol

I am using "pay at work" software from the last at least 10 years. from my experience it works well

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like most of the software , it is easy to use and user friendly. once you go through the tutorial you are familiar with the main steps. Chances of making mistakes are less because you can preview the reports before processing the payroll. Technical help (Remote Support) is a great help when you need.

Cons: Installing the up dates of add ups and digital certificates . Some times giving the problem of preview the reports. To up date the internet explorer options is a bit problem for me.

Overall: TIMELY AND ACCURATE REPORT. BENEFIT DEDUCTIONS SET UP AND CALCULATION AND REPOTS OF YOUR CHOICE FOR EXAMPLE WSIB REPORT ARE GREAT HELP,

Easy to use. I get reminders too.

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Very user friendly . Just few clicks needed to complete and submit payroll. I also get notifications and messages regarding payroll changes.

Cons: Logging in can be confusing. There are many ADP related choices. Sometimes I click on the wrong log in tab. I also cannot save my password for future log in.

Overall: Works for my need.

I cant imagine not using ADP. Saves me so much time and effort. Support staff is outstanding.

Aug 15, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It is customizable to meet our unique payroll requirements. There a re plenty of options and I don't have to worry about taxes either.

Cons: Too many steps involved for manual paychecks. I would prefer to enter all info onto the grid and just transfer the individual to manual check with one click.

Very easy changeover!

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Combining saves steps! Saves time and possible errors! Makes it much better for the employees' access.

Cons: Nothing so far! At first there were a glitch or so - but one was fixed immediately and the other has been submitted to fix!

Excellent experiance and if there is an error that happens they look into it right away.

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Great and easy to use. Very user friendly and using Excel sheet is faster than what we used in the past.

Cons:
The only thing i would perfer is that i can view the report prior to it being submitted and done. In case there is an error it can be caught before it's submitted.

Overall: Saves a lot of time. It's faster than in the past.

Run did the job we needed.

Aug 15, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The program is simple and straight forward. Once you figure out how to use it, it works well. Small learning curve.

Cons: More detail could be added to each data entry point. Each fill in box could have a tool tip that explains it's purpose.

ADP is an awesome company to work with - always available friendly & knowledgeable

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software is very user friendly and easy to navigate. If I ever run into an issue ADP customer service is always available to help.

Was a learning curve but now it's easy to use.

Aug 15, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Makes processing payroll go quickly. Can get it done in about ten mimutes. There are a lot of useful reports available as well.

Cons: Sometimes difficult to figure out how to change something if you make a mistake. It seems like some items should go in different categories so sometimes makes it difficult to accomplish something easily.

Overall: Ease of processing payroll.

Processing payroll is easy, customer service is great!

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and easy to navigate. Never have any problems with it. Whenever looking for something it's easy to find.

Cons: The only complaint I have is sometimes when I try to pull up certain reports I have trouble with it opening up properly. This could be an issue on my end though. No complaints really.

I have never had a problem and that is above my expectations.

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use, intuitive and is flexible to navigate from window to window. I like the reminders for payroll or changes necessary.

very efficient, prompt responses.

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I really enjoy the fact that if I do make a mistake, I can typically call in and someone can assist me in fixing the issue. I love the mobile features. It allows me to be on the go and still process payroll for my business.

Cons: I really don't have too many cons. I would like to have a direct contact again, my gal was transferred and no one reached out to let me know. I wish it was integrated with my other part of payroll, but that is just a little dream :)

Easy to use but occasionally difficult to find what you are looking for.

Aug 15, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The product is very easy and fast to use. Anything you needed regarding your payroll is located on page one.

Cons: Sometimes the product is difficult to navigate. It may be difficult to the page where you change withholdings for instance.

Overall: It makes doing payroll a piece of cake. I'm a CPA and could do my payroll myself but ADP makes it's so easy that I'd rather use them.

Very good software; excellent service

Aug 15, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software is generally user friendly. I find it very easy to manage employee data, and process payrolls.

Cons: I understand that I should be able to code my items so that the software will figure out the G/L entry for me, but it seems confusing to me.

Overall: Better than Paychex, but not more expensive.

The RUN team is a tremendous, outstanding support!!! We appreciate ADP!

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I appreciate the team member who are quick to assist with a phone call. I receive email follow up each time after the fact. I can depend on who ever assists to be prompt and efficient!

Overall: The ease of submitting payroll quickly and efficiently! The ease of setting up in different state! The minimum labor that it requires.

We appreciate the reliability of the software and excellent Sales Rep

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: functionality
reliable payments of taxes
payroll preview
direct deposit
retail customer service

Cons: email addresses changing for service centers
wholesale customer service is not as good as retail
implementation mistakes on entry of employees, tax info, and not collecting the full information for dates of birth preventing employees from getting their paycheck stubs

Overall: reliability

It is easy to use, and I'm sure most clients use all the reports, but I only print the ones I need.

Aug 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: There is nothing in particular to point out that I like, it is all straight forward. I guess it is good that all the reports are there to see in the past, if one needs them.

Cons: I have a MAC computer and can't access it from there. So I have another computer I use to download and print my reports. This is a bit of a nuisance. Will you be making it accessible for MAC users one of these days?

Works fine and has presented no issues.

Aug 15, 2017
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: The user experience is stable and relatively straightforward. I've experienced no downtime or performance issues.

Cons: Supported by paper based new employee data collection. I would rather have new employees log into a portal to complete most, if not all, set up.

I love ADP it's far better than other payroll services we have used over the years.

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software is easy to use and I can print reports immediately after completing the payroll so that the bookkeeping is a breeze.

Cons: The only problem is that (for no apparent reason) I sometimes need to log in again. I don't have this happen enough that I remember my login information.

Fantastic Support Staff - Very User-Friendly Software. I could not do my job without this app.

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The people who support the software - and it's ease of use. It's an all-in-one package that integrates so well with other applications.

Overall: Allows for a one person operation in an office that supports 300+ employees with operations in 18 various state around the US. Payroll, HR, Benefits, 401k, Time & Attendance, Recruiting and Compliance, these applications do it all.

Overall ADP was very responsive and added immense value

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Everything was simple. Payroll which can be daunting was easy as a few clicks, and ADP was always their to assist you in navigating the portal

Cons: The various portals were a bit challenging to navigate. Set up a favorites page so you remember which one to log in to

Overall: Great for streamlining HR processes

Love the efficiency and ease of the software

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the ease of use and that I can be anywhere and just log in to the program and submit my payroll or vacation or holiday runs.
I cannot really think of any cons. I have not had to utilize customer service online or at the call center.

Only had ADP for a short time but absolutely loved it!

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The ease of using it. Very user friendly. If at any time I had an issue customer support was always available

Overall: Not having to have a paper trail. I could always find everything I needed

The new software is easy to use, took a few minutes to learn how it works.

Aug 15, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to access and once in - everything is available. The only thing I do not have that is different than the old software is I don't have access to the pay stubs. But the employees can access their own and print them at home or wherever they wish to sign in.

Overall: That the employees can access their own paystubs instead of my wasting paper and printing their paystubs.

ADP is so easy and efficient to work with, just a great value.

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and the ability to make changes. If I need to make changes to payroll, such as amounts or dates, it's a breeze!!

Overall: I just explained everything on the previous page, It makes my company a snap to run and a relief to me to know I'm in great hands.

Very positive

Aug 15, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to use, help is there when I have questions / Easy to use, help is there when I have questions

Cons: I have no cons to date dealing with this software / I have no cons to date dealing with this software

I always get my questions answered in a timely, friendly manner.

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I can do everything myself, very very easy to use, runs quickly when I need to jump in and do something. Tracks for employees and they can use it themselves which saves me time.

Cons: Would like some different reports, on the payroll page it self would like to be able to move columns around for easy input. I make mistakes when I have to jump around. Hourly to overtime with salary in between does not make sense.

Overall: Can run my payroll quicker, track more things with ease, saved money by moving to ADP.
The employees can access their pay stubs on their own. The customer service is great.
I think it is extremely easy to use.

Service is out standing

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: 1. The easy of getting set up. The ADP team stepped me thru every part on the start up and made sure I understood.
2. How easy it is to do the payroll and make any changes if need be.

Straightforward way to prepare the company's payroll

Aug 15, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: With a short training you will be able to run your company's payroll in a very easy way and if you have any issue or get stuck, you will count with the Client Service online or simply call ADP and always there will be a CSR happy to help and teach you how to proceed.

Cons: Sometimes the layout of the reports make me confused but nothing that with a careful and focused review of them cannot resolve.

We have been a very happy and satisfied Telephone Payroll customer of ADP for approximately 25 years

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The reporting that we receive with each payroll processed, provides us with every bit of information that we need to manage our employees payroll. We also enjoy an easy time at T4 and / or T4A that are prepared for us by this system.
There are no negative aspects to this as any issues that come up are easily supported or resolved by the ADP teams or by senior management.

Overall: The stress and concerns with managing the payroll is non-existent!

Overall it has been a great experience

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Being able to do most things in one place, makes processing payroll quick, PTO tracker is great, managers able to access their employees information and self-service.

Cons: Still some things we can't do on our own. I also don't like the cost to get other features added like full unemployment etc.

Absolutely incredible. Makes it easy for someone who know's nothing about HR.

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software is very intuitive and makes processing payroll incredibly simple. If we do run into an issue, I can always get the customer support which has always been more than helpful.

Cons: Managing the PTO for new employees could be more automated. I have to set calendar reminders to add peoples sick time and begin the accrual of vacation time on their 6 month anniversary date. This could be handled at the time of a new employee set-up.

Overall: assurance my HR is in compliance and easy payroll processing. It also gives us nice perks like direct deposit and easy reporting.

The software is easy to use and can be accessed anywhere or anytime I need it.

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Since the software is cloud based, I can log into the system and do my payroll at anytime of the day no matter where I am. And the customer support has been extremely helpful, and friendly, no matter what time I call them for assistance.

Cons: The reports produced by the system could use a refresh but otherwise they get the job done. I also think the performance of the system is a little on the slow side but that is hard to really judge because I could be on the other side of the world on business when I log in to work on something.

Overall: My payroll is run accurately and on time. I can also provide my accountant with login credentials so she can go into the system and review reports.

Easy! reliable and with great costumer service

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It´s a no brainer, everything I´ve needed is already there. It works really fast and all the reports are immediately available

Awesome, a true asset to our company

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Functionality, everything is easy to use and get to. If there every is an instant I can't figure something out or I don't have the time the client care team helps me or they may even do it for me if time does not permit them to walk me through it. Their representative are always happy to help and make sure what your issue is addressed before they disconnect.

Cons: They aren't physically in my office to just do everything for me. If ADP would send one of their representatives to run our Human Resource Department everything would be great

Overall: Simplified the needs of the Human Resources department and accurate information is a click or phone call away.

Most of the changes I've needed to make I can do right through RUN. Easy.

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I like that even though I don't log in often, the site is very intuitive and it's easy to navigate. That's important.

In general the overall experience is good

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The system is easy to use and intuitive. Most days there are very few issues. Everything from benefits, taxing, withholding and demographics are is right there to see.

Cons: Customer service can be a struggle. However recently this does not seem to be an issue either. There are also changes being made, sometimes we are not expecting the placement to change. For example following the last big change we suddenly had to stop and look for the items moved to the pay tab. Even though it did not take long it was unexpected.

I find that ADP have great customer service employees.

Aug 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: It is easy user friendly, easy to follow how to hire, terminate employees. Reports are accurate and fairly easy to create.

Cons: If you submit a payroll file, you need to call in to delete it.
with other ADP software, you were allow to delete the batch yourself.

Pretty straightforward, if I have an issue the support is always stellar.

Aug 15, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Simplicity, speed, great support

Cons: Cost, sometimes when doing something out of the ordinary it is not too clear (but support always helps me, and this may be my lack of knowledge/experience).

Overall: Ease of doing payroll.
Peace of mind with taxes
Great customer support

Customer support is always great whenever I have any questions.

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: ADP website is easy to use. Gives you tasks of what needs to be taken care of. Checks are always mailed out very quickly.

Cons: ADP Quarterly and Yearly Compliance tests can be a little confusing but the website does offer training to help with this.

Our overall experience is good. The software is convenient and provides all required reports.

Aug 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: All deductions and reports to the government are completed and remitted by ADP which is most beneficial. Everyone enjoys the direct deposit.

Cons: In some cases, it is difficult to find some of the headings for adjustments. Although understandably a complex program, it is sometimes time consuming looking for unusual or little used data fields.

Payroll processing has never been so easy.

Aug 15, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Although we've encountered some issues, ADP client services are extremely helpful. Payroll processing is a breeze. The ease of use.

Cons: The time is may take to resolve particular problems. Ex; software clock issues, there is at least a 2 day waiting period, which is inconvenient for our stores.

ALWAYS HELPED, VERY POLITE REPS, VERY PLEASED

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Very convenient, browser works fast, very easy to understand and submit all payroll properly to ensure no hesitations with our employees.

Excellent!

Aug 15, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to access and run. The reports are easily accessible and printed. The charts and stats are very helpful to track monthly exppenses.

Cons: The storage needs to be increased to keep the payroll records for more than 36 months. Other than that ,Like all the features.

easy to use and great support

Aug 15, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: online access and great customer support available during most hours of the day. The software has a clean feel to it

Cons: little pricey for a small organization - wish pricing had more tiers so that under 5 employees was less expensive