Who Uses This Software?

RUN's clients are time-starved Small Business Owners. They are passionate about their businesses, but didn't get into business to perform administrative tasks like Payroll and HR. We're here to help.


Average Ratings

459 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • ADP
  • www.adp.com
  • Founded 1949
  • United States

About RUN Powered by ADP

RUN Powered by ADP offers small businesses the HR and payroll services they need to run their business, every day and every step of the way. Whether a startup hiring its first employee or a mature company celebrating its first retiree, our Employee Solutions help business owners focus more on what they love most, their vision and passion of creating and growing a successful company.


RUN Powered by ADP Features

  • 401(k) Tracking
  • Attendance Management
  • Benefits Management
  • Check Printing
  • Compensation Management
  • Deductions Management
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Self Service Portal
  • Tax Management
  • Vacation / Leave Tracking
  • W-2 Preparation
  • Wage Garnishment

RUN Powered by ADP Reviews Recently Reviewed!


RUN is a good platform for a global company, easy to use, cost effective & great customer support.

Aug 07, 2017
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Scalability, portability, reliability, ease of use, security, reporting & customer support are the most valued features when it comes to RUN powered by ADP. Our payrolls can grow or shrink very rapidly. This platform allows us to quickly transition our staff size & allows an international team to onboard, process payroll and terminate employees easily & efficiently. We can work anywhere that there is an internet connection & can focus on our core business and rely on ADP to handle taxes and garnishments. The application is well organized & easy to navigate. Security has greatly improved empowering employees & administrators. Central database is secure while always at my finger tips. Standard reporting & Adhoc reporting features are great! Customer Support deserves lots of credit - they are helpful, professional & supported us with difficult HR & technical questions passing along problems & ideas effectively. Finally, ADP has listened to suggestions & continuosly improved its software since 2010.

Cons: There are two items that I like the least about this software. They are both related. Most important is the lack of a feature allowing us to import our payroll data into the "Payroll Task". When we grow it is very time consuming & cumbersome to key in all the data. A feature to import the payroll data would be fantastic! I do not want to go to another platform, which allows the data from the proprietary Time Tracking software to be imported. ADP has tried to sell me this but RUN is perfect for us - just the payroll processing is more cumbersome when under time crunch & when we have lots of employees working different shifts, at different rates, with OT, double time, etc. Second point is the capability of a payroll administrator being able to input/review/edit the data in the Payroll Task & save it. Should not be able to add or delete the Task and not be able to RUN the task (impound the bank). But my team could help out in different time zones if this 2nd feature would be implemented.

Overall: Piece of mind that Payroll is done correctly and timely and that our company is compliant with tax & government agencies.

Solid HR Platform

Feb 12, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Overall, we find ADP RUN to be useful and a pretty good value for the money. It saves us time and works as expected 99% of the time with no downtime. ADP has really good customer service and we've enjoyed the integration with the retirement services. RUN is robust and offers a lot of different, useful features.

Pros: We've been using ADP RUN for a few years now and have enjoyed our experience with the system. It makes payroll a breeze and provides our staff members with an easy-to-use timecard and information portal, which allows them to see their pay stubs, W-2s, and retirement balances. Errors within the system are rare, and the ADP customer service team is extremely responsive if any issues do arise. W-2 forms are generated automatically for us to mail out and ADP also helpfully files tax and employment reports, which saves a ton of time. An added bonus is the fact that RUN integrates with ADP's retirement services division, so employees can make changes to their deferral percentages and investment options directly through the Employee Access hub. We've also found the HR411 feature to be useful for basic HR queries, particularly when certain forms are needed. It's a good resource.

Cons: Every so often, the Employee Access hub seems to glitch and prevents some employees from reaching their accounts. I've found that this can sometimes be rectified with a cache clear or even opening the Access portal in a different browser, but overall this is a relatively minor issue and it can be quickly cleared up in most cases. ADP also has a bit of a habit of having random salespeople reach out from time to time to attempt upsells rather than a dedicated account manager (we do have a dedicated manager, but the upsells are usually pitched by others).

Makes Payroll Simple and Easy

Aug 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I used RUN powered by ADP with a company I previously owned with 5 employees. For probably all business owners doing payroll, withholding, and taxes is the biggest stress. RUN was a simple and easy to use for my payroll. You can change employees hours or wages each week by logging into their web portal. It takes no time at all to process the payroll. For the salary employees it was simple to have a reoccurring payroll payment to them every two weeks. It will send the employees all of their information for their direct deposits. The employee can also login to see all his or her information.

Best of all at the end of the year the taxes and forms paperwork is all taken care of for you. They will automatically send out the W2s to the employees. This relieves a lot of stress at the end of the year when it comes to taxes.

I had to call customer service a few times for questions and help. Their customer service is top notch and very helpful. They have logged into my computer and showed me everything I needed to know.

This is a great option for payroll for businesses.

Cons: The only con I could mention is the cost for the service. Of course we all want things to be less expensive but this was a little more expensive than most payroll services. The quality is outstanding so you definitely get what you pay for. RUN has so many extra features that most do not. Aside from the additional cost for RUN I would still recommend it from all the others I have used.

Run by ADP makes payroll super easy! Payroll takes me less than 10 minutes with a staff of 30!

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: What I like best is how simple and user-friendly it is. The ease of initially setting up an employee can't be beaten. I especially love how fast I get payroll done. Run takes all the guesswork out of payroll. I simply approve what RUN has already done and submit. Payroll is just that easy! Plus I can easily access any payroll, employee or tax document. The best part, if I make a mistake their staff is incredible at finding a solution! They're friendly and very knowledgeable. I highly recommend using Run in conjunction with ADP's ezlabor. You';re employees clock in and get paid under the same system which saves even more time!

Cons: The only flaw I can is that if an employee puts in their 2 week notice, for example, you cannot add it to run in advance. You have to wait until the employee is no longer clocking in/out to update their information. It would have saved a step to be able to put it in immediately when they give notice.

The product is getting better over time.

Aug 18, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The product is a good product, money value is cost effective, informative, easy to understand. I have used ADP for about 23 years. I have seen several products that were used. Technology moves fast and this product provides future assurance of meeting the technological needs that businesses will be looking for to help run their payrolls. Education of the product and how it links into the unemployment office and keeps records on our employees and their payroll tax needs is also very important The reports that are offered can provide endless data. I am appreciating all these features available to me as I focus on running the company as well. I need quick, friendly and understanding customer service attendants that can help with my unique needs for my employees. It is a product that NEVER CLOSES and this is invaluable as my hours of work never close. Thank you for all the support that is at my fingertips. I would not want it any other way. A product I can count on!

Cons: So many functions on one page that it sometimes loses its value of finding the right page for the right need. Maybe more pages with less on each page would make a person that is just starting out with ADP feel that it is more user friendly product.

A great way to do payroll by a trusted company

Apr 10, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We have used ADP for a long time at my current company and at previous companies I have worked for. Knowing that ADP created this program gives us peace of mind we don't get with smaller programs or companies. We know that if there is an issue, ADP is there to help us fix it and our dedicated account representative is always checking up on us. The ability to check previous years is great and we are able to keep all of our hire/fire paperwork organized in one place which is great.

Cons: The biggest issue we have run into is that you have to make sure you do payroll right the first time. If you submit payroll and have any issues that need to be fixed or you miss your deadline then there are charges for getting your issue resolved. The fee is understandable and has made us a lot more careful about what we do. Just make sure you triple check before submitting if you don't already.

Once set-up ...works good

Sep 01, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Once set-up, this system is a good way to easily manage my payroll. The Run software integrates with the ADP Time and Attendance software which is how my employees clock-in and out each day. I hit 1 button and the software automatically brings in the total hours worked for each person and auto calculates if there is overtime due. The software also allows me to have a file for each employee. Finally, the system captures everything so pulling reports is simple. I can run payroll reports for the whole team or individual employees with the blink of an eye.

Cons: The worst part of this software is getting it set-up. Once I agreed to purchase I got connected with a software installation person. This sounded great except she was in there over seas call center and we had a slight language barrier. It took much longer than it should have but we did get through it. Unfortunately this poor customer service has continued for the whole 2 years I have been on the software. However, typically things works correctly so thankfully I am only calling for support a few times a year.

Overall: Run is a overall a good software because it allows me to focus on running my business and not keeping track of time and submitting tax reports. Before using this software I was spending hours each month capturing time accurately, saving it into spreadsheets, paying my team and filing reports.

Great human resource management tool.

Aug 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Great human resource management tool that is easy to use. I love that it gives you real-time reports and lets you create reports that are calculated by the time you have been working. It is very convenient that ADP tool is compatible with many other project management tools and can be easily integrated.

Cons: ADP is a web-based tool with smart time tracking. I wish it could track how many time you have spent on each client with one simple click. The general invoice system is very user-friendly and straightforward however currency change is not an available feature. Detailed visual overviews help plan your time and resources better and offers valuable insights, however the interface is a little boring.

Great Solution for Automation in Small Business

Aug 30, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: RUN works well and is a simple solution for a small business looking to run payroll with great support. Automation is essential in a small business, especially when wearing many hats. RUN powers payroll without causing headaches and also allows me to focus on my business. The integration with WAVE is an added bonus, which is a free accounting/books software that's getting better with every update. Adjusting pay is easy and it is essentially on autopilot for my business. Check with your local certified accountant as you may be able to get a discount through them.

Cons: RUN can be expensive, especially when it is bundled with a simple IRA and investing account. Getting setup can take some time as well, especially if you are just starting out in your business. But its definitely worth the money to get the support and features that it offers.

Recommendations to other buyers: Definitely speak to someone at ADP before you signup and use their payroll services. Another great step is to speak to a certified accountant first and foremost to see how and what you need for your business in regards to payroll. You may be able to receive a discounted rate if going through an accountant.

All-inclusive payroll solution

May 24, 2018
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: ADP offers to take a lot of the work off your hands - 401k administration, tax reporting, new hire reporting, compliance testing. Makes it easy to have remote employees in multiple states.

Cons: The interface is old. Very text-based. Also, there are almost too many ADP solutions, employees get confused which site they are supposed to be logging into. ADP solutions also seem to cross wires here and there because there has been a few times where I have logged into RUN and it brings me to a random ADP page. I try again and it works correctly.

ADP - Power of Employee Resource

Aug 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I am able to Enroll in or change benefits information Make changes related to life events such as marriage, moving, birth of a child View pay statements and W-2 information Change W-4 tax information Set up direct deposit Manage your 401(K) and retirement accounts Update your contact information Use online tools such as retirement planners or payroll calculators

Cons: Holds to much personal information at high risk of hacking

Recommendations to other buyers: If you provided a mobile phone number during registration, look out for a text message from ADP. Reply with the code or follow the instructions in the text message to activate your mobile number. In the United States, the message will come from sender ¿90206¿; the sender will vary in other countries. Note: In some countries, this texting method to activate your mobile phone is not available, so your activation process will differ. Follow the instructions on the confirmation page and in the activation email you receive from ADP to complete the activation

In general the overall experience is good

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The system is easy to use and intuitive. Most days there are very few issues. Everything from benefits, taxing, withholding and demographics are is right there to see.

Cons: Customer service can be a struggle. However recently this does not seem to be an issue either. There are also changes being made, sometimes we are not expecting the placement to change. For example following the last big change we suddenly had to stop and look for the items moved to the pay tab. Even though it did not take long it was unexpected.

HRB Review

Sep 26, 2016
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The site is easy to navigate and very easy to find what you are looking for. the new reporting system is easy to set up and navigate as well

Cons: The cost is fairly expensive in that the fees are all separate for connecting to the vendors, a monthly reporting fee, monthly processing fees, etc The Customer Support is getting better but I have been requesting a designated rep for over a year and have heard nothing. The latest issue is that we are having connectivity issues with one of our vendors. We are working through a CSR with that dept and not directly with the technical team. I know the CSRs are busy so it would be so much easier to go straight to the source. this has been ongoing for a couple of months.

Recommendations to other buyers: Find out how many companies are actually involved that carry their name. Verify if the costs are inclusive or if separate. Ask how many clients are attached to their customer support center and how many reps carry each center Do they offer client seminars

Overall experience as Admin to use this tool is very decent.

Mar 27, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This tool is used for Global Data management (HR & Payroll) by us. Features are very helpful and easy to understand by the end users. Reporting functions is very convenient to customize the report as per user request. This application is compatible with IE browser.

Cons: Time out of one log in session page is less.

It is very sensitive with any Java updates.

Application is not running in all browsers with ease.

Sometime will face issue of unexpected outage of the tool.

Vendor Response

by ADP on March 29, 2018

Hi -

Thank you for your review of our Workforce Now system. I am glad the tool is very helpful and easy for you to use.

Awesome, a true asset to our company

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Functionality, everything is easy to use and get to. If there every is an instant I can't figure something out or I don't have the time the client care team helps me or they may even do it for me if time does not permit them to walk me through it. Their representative are always happy to help and make sure what your issue is addressed before they disconnect.

Cons: They aren't physically in my office to just do everything for me. If ADP would send one of their representatives to run our Human Resource Department everything would be great

Overall: Simplified the needs of the Human Resources department and accurate information is a click or phone call away.

I have been using ADP for over 5 years now and I Truly love it, it's easy to use and very functional

Jun 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about this software is that it allows you to have access to your time card at all times and that it also shows your time off requests as well.

Cons: What I least like about this software is that it does not show you the amount of personal or vacation time you have accrued or used. However, the mobile app is also very helpful and easy to use.

Overall: The biggest benefit I get from using this software is that I have access to my W2 forms every year, it makes it very convenient for the users.

Easy to use, enjoyed the HR service. Implementation was difficult.

Feb 05, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: The RUN platform is easy to use once we were implemented. The HR portal has come in handy numerous times. Customer service and human resource reps were friendly and helpful.

Cons: The implementation was a painful process. Information was entered incorrectly and/or incomplete. The contact who worked on the implementation would not respond to concerns. Spent hours on the phone trying to get fixed but with no assigned account rep we kept getting the run around to different people. While I found the HR portal helpful there are some items that could be better. The employee handbook generator worked well, but once it's created the TOC does not show page numbers, or auto scroll which would be very helpful. We used the job posting functionality which did not work well for us. We got almost no responses after posting 5 times.

Recommendations to other buyers: Overall it's a good system once you are up and running. Careful of the implementation process, we moved over from a different ADP system which should have been an easy merge of info. Make very clear what needs to be done with the information being moved over.

Good product. Very intuitive to use

Aug 07, 2017
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: RUN is a great product for smaller companies like our own. It is very easy to use and has fairly good functionality. We also have had great support from the call center. Rep's are always very helpful and knowledgeable. Reports are also very good. We don't use most of them, but the ones we DO use are very helpful.

Cons: You need to add a feature for some BASIC job costing. We have asked for this for over 3 years but you have not addressed it. Just ONE simple field for a job number would help. Workarounds through your representatives have not been successful. Companies that use RUN are smaller and need just BASIC job costing. If we could find another company as good as ADP that offers even basic job costing we would switch... even though we love ADP.

Overall: Good payroll processing with tax preparation services

Functional

Dec 11, 2015
3/5
Overall
3 / 5
Ease of Use
3.5 / 5
Features & Functionality
2.5 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: Payroll reporting is fairly quick. It could be streamlined further since there are multiple steps when I sometimes only need to type in a single number. The multiple reports are sometimes nice to use as well. There's at least one additional one that I haven't found that would be great.

Cons: Like above, sometimes all I need to do is report the salary of one person. I have to enter it into a field called "JOB PAY" which is a little odd. Also, I have to select employees and not contractors, when I think employees should be the default. Just extra steps every week. Also, there's no report that I can tell that tells me the entire amount paid to ADP in fees for the calendar year. This would be very nice for tax season. I have to do the work manually in excel. If this report exists I don't know it.

Recommendations to other buyers: I learned that 1099s are only made if the checks are cut through ADP.

Took it for granted!

Nov 14, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: I used ADP RUN for about 5 years, but we eventually grew out of it and needed to transition to the Workforce Now platform. I had a lot of bad things to say about RUN previously (report capability, customer service, etc), but compared to WFN I know realize RUN was great! It's very user friendly, you don't even have to be a payroll expert to easily use it.

Cons: I'm not a fan of ADP as a company in general. Their customer service is hit or miss, it just depends on who you get on the phone. Some are very knowledgeable, some seem very new or just give contradictory information that you know is incorrect. I believe RUN is best for small companies, maybe <100 employees. We had a 401(k) functionality come up that RUN couldn't support, but if that hadn't come up we'd still be using RUN happily.

intuitive do-it-yourself payroll software

Mar 13, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: THis product has a high ease of use and is very straightforward. running payroll only takes a couple minutes. Anytime I've needed to include additional line items, adding these in is quite easy

Cons: The cons are less about the software and more about the software support. Although it doesnt happen often, calling in for support is typically a nightmare scenario: long wait times and being connected with someone from across the country

Overall: On days that I don't have to call the customer support line, I get many hours back in my day to focus on the business. Additionally, using a payroll company in general is better for quarter end taxes.

Awful Software

Feb 07, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: Nothing

Cons: the lack of functionality and constant problems

Overall: Hands down the absolute worst software out there. I have used several others and this one is by far the worst, especially when you take into account the price you pay for bare bones reporting, below satisfactory functionality, and it lag behind all others in technology, customer support knowledge, and hold times.

We are looking to switch because this software is just not working for us. Things that are simple fixes on other software are major challenges on ADP. When a Customer Support Rep doesn't know the answer, they make up an answer or transfer you around to several different people. In the last two weeks I have had ZERO of my three issues resolved.

Recommendations to other buyers: No

Previous ADP user, like the product. I do like that developers listen to users via prod feedback.

Aug 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Progression to one-stop-shop usage. I've used EV4 in the past and V12 and new version is a breath of fresh air in comparison to older versions.

Cons: Limitations on simple functionality. I'm not a big fan of time and attendance and how it's structured with time off. It can be cumbersome to run reports off of T/A and most reports that are considered simple (time off balances) require input from the reporting team.

Capterra-loader

Do you have to pay taxes on payroll? Do you like doing math? Just use ADP.

Jul 24, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: They provide a lot more than just payroll processing. That's the meat and potatoes of it but they also now have the option to use zip recruiter for your hiring needs. That's a big asset. And, they have a great HR portal. You have access to just about every document and standard possible with a simple search or catalog inquiry. I'm a big fan of one stop shop ideas and this is becoming that. They have it easy to track paychecks, employee's files, reconcile past pay periods, pay taxes on manual checks, etc. And they are a great team for customer service. I've never had a bad experience with them. Oh, and they are adding in a scheduling option to schedule you staff and track their clock in/out times with GPS.

Cons: Cost. It's always the cost. But, convenience comes at a price. This is no small fee service. If you have a small staff and don't mind doing the math you can probably just use QuickBooks. But ADP Run makes it really, really easy to pay your team.

Overall: Peace of mind knowing that I am not making a mistake that puts me in a bad position with the IRS.

Capterra-loader

I've been an ADP user since 1999 and it's always been growing with us!

Dec 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Constant updates and ADP actually listens to the feedback of their customers. I LOVE having a dedicated manager to answer my questions or to direct me in the right direction.

Cons: I wish that when setting up a new tax that needs an ID #, that ADP would handle contacting the state for id #'s, etc.

Vendor Response

by ADP on December 07, 2017

Hi Heather -

Thank you for providing a positive review of our WFN platform. We appreciate your business and loyalty to ADP!

When describing RUN for payroll services I say I spend more time logging in than entering payroll!

Aug 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, clarity of data, easily knowing how much cash is required and ease of finding errors. Did I use the word easy to much ... no if I had to describe RUN in 2 two it would be Fast and Easy.

I have used other payroll platforms including other ADP platforms and have found RUN to be the best I have ever used. I highly recommend it to anyone who is looking for a payroll service.

Cons: I have no cons about Run, instead an addition, I would like the ability to add a comment to the pay stub for contractors to describe what the money is for.

I have some cons about ADP but RUN is so great and wonderful I'm willing to take the bad with the good.

Overall: The ability to enter payroll quickly and accurately on the fly it isn't an all day task.

We appreciate the reliability of the software and excellent Sales Rep

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: functionality

reliable payments of taxes

payroll preview

direct deposit

retail customer service

Cons: email addresses changing for service centers

wholesale customer service is not as good as retail

implementation mistakes on entry of employees, tax info, and not collecting the full information for dates of birth preventing employees from getting their paycheck stubs

Overall: reliability

We utilize ADP Run to process our payroll for our remote workforce.

Apr 24, 2018
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: 1. It is the only affordable payroll software that we could find that works with remote timekeeping systems.

2. Their customer service line is incredibly helpful!

Cons: 1. Unfortunately, the sales accountant reps have no power to get things done when their is trouble with payroll. So, you must take action in your own hands for any difficult situations that may arise.

My favorite payroll software

Aug 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love this payroll software as it is so easy to use and retrieve reports etc. I have used other programs and the support they give at ADP and this program are by far the best. I have used many of the inherent products to create an employee manual and read their HR tips for help with my job.

Cons: The program is so fast and efficient that if you make a mistake, the checks are already processed and on their way before you can call and fix the problem. A small lag time would be helpful.

Overall: I switched to ADP about 4 years ago and have not regretted the decision at all. They are helpful and easy to use and I love the support they give me in all aspects of my HR portion of my position. I get calls to switch all the time and I am so happy with ADP i tell them no thank you!

ADP gives an organization the ability to process payroll and file applicable taxes

Jun 07, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: ADP has a good user interface and makes payroll entry and verification quick and easy. They also provide a Journal Entry export which can be simply imported into an organizations accounting books.

Cons: ADP is very limited in their Journal Entry functionality. Furthermore, any time my organization had a Direct Deposit bounce, it was not reflected on any sort of Journal Entry and had to be searched out in some other reports. ADP also, in my experience, separated out a lot of charges that could have been grouped together. As a result, there would be 20 or so charges that actually hit the bank which all added up to one line on the invoice. I had to call ADP support almost every payroll to identify unknown charges.

ADP is a good produce and mostly user friendly

Aug 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The layout of the reports. They are easy to find and easy to use. The quarter to date information is straight forward and makes balancing easier

Cons: The new Smartcompliance is not as user friendly as the older version was. There is an outstanding issue on the home page from 2013 that has been resolved but it will not go away. I find that troubling.

Great for mid-large companies

Feb 15, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: Ok if you have a small business of over 50 people this is probably a good solution for you. RUN handles all the details. They have a mobile app for your employees to be able to clock in and out and you can review their hours. They handle quarterly reporting and W2s at the end of the year.

Cons: For small businesses like us, there are more affordable options out there. We have a team of less than 10 and switched to Gusto about 2 years ago.

The hours tracking is kinda silly from an admin point of view. You have to make corrections to time cards on one site and run payroll on a separate site. This is strange since it is the same company. It makes running payroll much more difficult.

HR Generalist operating as an administrator

Feb 19, 2016
4/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: ADP offers a diverse portfolio of products and services to meet just about any need a company has. They can integrate complicated systems and processes, and even offer managed services if needed.

Cons: Because ADP can tailor and cater to meet a wide variety of client needs/wants, it's difficult to know what pieces are important for us and how to best setup those components. That makes starting modules somewhat challenging, but if the company knows exactly what they want and how they want it, ADP is able to provided targeted solutions.

Recommendations to other buyers: Consider all components you may want, not just what you think you need at the time you're shopping. We began with payroll and time keeping and have since added benefits, recruiting, performance management, and are presently considering some of the managed services.

Very positive

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease in getting reports tailored to our needs in payroll. I also appreciate the fact that it is

saving our company money and giving us a lot for our money. The fact that you can do everything on line even getting answers online is such a positive experience.

Cons: I don't really have that much on the negative side. If we have a problem it is taken care of. For example we had some issues and Adp financially took care of it that was amazing and more than fair. We have been with Adp a long time and they as a company respect that.

Overall: Independence on doing payroll my companies way. Value for my companies money and getting so many different options on payroll.

Fantastic Support Staff - Very User-Friendly Software. I could not do my job without this app.

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The people who support the software - and it's ease of use. It's an all-in-one package that integrates so well with other applications.

Overall: Allows for a one person operation in an office that supports 300+ employees with operations in 18 various state around the US. Payroll, HR, Benefits, 401k, Time & Attendance, Recruiting and Compliance, these applications do it all.

Capterra-loader

Great management tool for Payroll

Apr 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the reporting ability which allows me to review and easily drill down into employee time and attendance.

Cons: It can be a little confusing to know who to talk to when you need help as there are different platforms that all work together and you can find yourself being transferred around or dropped.

Our conversion from ADP Workforce to Run ADP has a little hectic but now ADP offers so much value.

Aug 15, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Inclusions like HR support, Tax forms, Time Management, and HR411 are customizable features that I was not taking full advantage of until recently.

Cons: I ran into a few problems with new employee setup and mobile access (case submitted and solved) either through phone or online support .

Overall: I like running my own payroll, making HR changes quickly and using employee wizard handbook wizard to customize a plan for CCPED. ADP Run processes our health benefits, retirement options and workers comp questions.

Always

Aug 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The easy, functionality and support. Whether you are a new user to the software or have worked on ADP products it is user friendly.

Cons: Sometimes the upgrades are not always the best. I m not a fan of the new view for pay statements. I would like to be able attend classes in person not on the web.

need to get some info and change a couple employees status

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to get through, i like the new lay out, I get the reports a lot faster.

it easy to change info for the employees

Cons: the only Con that i have is that the software keeps changing and looks to be getting better but I sometimes I get lost

Overall: i get the info i need a lot fast then my last payroll company

ADP makes my daily job, much easier

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service is very helpful, reliable, and fast. There is a peace of mind, having a network of people that can help via a phone call or email

Cons: Some of the upgrades are done without us properly being prepared or trained to use. Although, that is where great customer service comes in:)

Great for small busineses

Aug 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: When you first contact ADP sales team, it can get intimidating - with all their suites of ERP, PEO, etc. etc. ADP Run is made perfectly for very small businesses. It's simple to process the payroll and very straight forward. It offers direct deposits, files and pays for ER/EE taxes, offers self-portal access to employees, etc. Once you implement, it's very easy to use. Highly recommend it.

Cons: ADP customer service went down quite a bit in the past few years. I feel that they are catering more to their bigger clients in PEOs. Good thing is that ADP RUN software is intuitive that you won't need much customer service.

Easy to navigate payroll portal

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ADP makes the payroll process convenient and stress free! I know that any time I have a question regarding my pay, PTO and tax information, I can easily log into my account on the ADP site and pull that information up without any hassle or back and forth with HR. The website is easy to navigate and has strong security features that keep my professional information safe.

Cons: I remember thinking the format of the pay stub was a bit confusing at first, but it just took a few minutes to familiarize. The only other thing I can think of is that once, I forgot my password, and it kicked me out after three attempts, which was frustrating and I had to wait a couple of days, but I was glad that ADP is strict about privacy and security.

Overall: Access to my payroll information with ease and assurance.

Most effective and if you need any help Customer Service is great!

Aug 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is really easy to use and has a lot of features that help you find any information needed. Its friendly use and the reports are awesome.

Cons: Deleting information is what always gets me stuck but other than that it is great software and very accurate.

Overall: It helps me calculate merits as easy as 1, 2, 3, which saves me time. All information are very organized and very friendly user. I train my employees and they start using the software quickly without much hassle.

The functionality of the features used, save time overall.

Nov 14, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: I am still a fairly new user of run ADP and I know there are features available that have not been enabled. It would be nice if there were a detailed list of features with the descriptions of uses, for everything available with each level of package being used.

Pros: I manage the accounting and payroll for a small business. While I have the ability to process payroll manually, ADP saves a tremendous amount of time that needs to be focused elsewhere. ADP also supports the business whenever any legal issues come up when reporting and/or paying taxes. I was sent an alert that the company's rates were being raised in the state of IL, weeks before it was scheduled to occur. The alert enabled me to dispute the raise in rates and keep the company's tax rates at the lower percentage. It would have been much more difficult and time consuming, had I not had the support of ADP.

Cons: The customer support is lacking. I recently upgraded to include the HR Support add-on because I was supposed to have my 6 free months for joining ADP, was due to start. I ended up not receiving my free months and am still working with the sales rep to have this corrected. Although this is frustrating, the sales rep from ADP did make the time to go over the functions available with the HR add-on, so I can fully utilize all it has to offer.

Run Powered by ADP Made My Life Easier

Mar 28, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Reports

Cons: have to go back and forth to much

Overall: We have been using ADP for years. This last upgrade has given me so many more and easier options. I love that I can get all my reports with a click of a button. Some were already there, but may be I wasn't using correctly. ADP now makes it more clear for some reason.

Thank you

Recommendations to other buyers: Not really :)

Overall a great product to process payroll for small business

Apr 30, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use, and cuts down payroll entry time significantly. We were able to customize it to meet our needs, and overall it has been a great payroll tool for our small business.

Cons: The first few payroll cycles had issues, which tells me there was a bit of a learning curve. We've since worked out the kinks and now that we're well trained, it's pretty easy to use and integrated well into our HR and payroll cycle.

ADP is a good choice for small businesses

Jun 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The software is pretty easy to use, set up took no time at all, saves time in office for our office manager to get daily tasks taken care of.

Cons: The software itself is a little dated. Feel like we are sometimes overloaded with sales calls from the company.

Easy to use programs, Excellent Customer Service, We are always IRS compliant with ADP :)

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: User friendly, run and time card manager work together seamlessly, HR 411 has all the tools a company needs to stay compliant

Cons: No complaints ADP has great software

If I had to complain I would say I wish timecats manager tracked employees call in locations

I find that ADP have great customer service employees.

Aug 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is easy user friendly, easy to follow how to hire, terminate employees. Reports are accurate and fairly easy to create.

Cons: If you submit a payroll file, you need to call in to delete it.

with other ADP software, you were allow to delete the batch yourself.

Run has functioned just as I had hoped when we transitioned to ADP

Aug 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use, intuitive and able to add modules if the need arises. I also like the how easy ADP has made it to create reports.

Cons: If I'm looking at something specific in an employee file, for instance, pay stubs and move to the next employee, it doesn't hold my place on pay stubs like it does in Workforce Now. You have to start over from the employee Home screen and click through again. It's a little thing but in Workforce Now, it would hold my place.

Overall: The timekeeping integrates perfectly with the payroll. No exporting necessary like Workforce Now. Just "begin payroll" and the hours flow through.

Absolutely love the simplicity o f the system.

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is user friendly. Most of the reports I need are just a few clicks away. Payroll can be accomplished in a mater of minutes on the portal.

Cons: Mobility. Can I access this site on smaller scaled down version on my iPhone..that is secure?? Can you limit the view for mobile users? Can it be set up like a dashboard for mobile users? One password for both Run and SASS would be great as well.

Overall: I dont have to deal with payroll taxes or issues. ADP is my partner and outsourcing this portion of my workload was the smartest thing I have ever done. The software is user friendly and allows me to focus on those things that make my company money.

Great for Small Businesses

Dec 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use platform. Little room for Error. Store documents using the doc vault. Gives you exact amount you will need to run payroll.

Cons: Wish the site wouldn't go "down" as much. If this happens be prepared to wait 1.5 hours to speak to someone. Luckily they have a service where you leave your number and they'll call you back. But if your looking to talk to someone immediately, good luck.

Very happy with Run platform which replaced Easypay.

Aug 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Run is very easy to use. ADP has a very fast turnaround time. We would submit payroll Thursday for Friday delivery. They offer top notch customer service for payroll. They offer a lot of different reports and a report writer.

Cons: If you need ACA reporting, you must upgrade to next platform, Workforce which is much more expensive. Another negative is that you do not have a dedicated support person. Every time you call, you get a different person on the phone.

Recommendations to other buyers: Everything ADP offers is serviced by a different group. If you need payroll help, call one number. If you need worker comp help, call a different department. If you need ACA questions answered, it is yet another department. They do not offer one dedicated support person who can handle multiple questions. They always hand you off to someone else. If you like one stop shopping, ADP is not for you.

Great for the very very tiny firms

Jun 15, 2017
3/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Easy to use and cheap. Great for a basic hris and running various reports. It was a service we needed just for payroll so it did the job but it did not offer anything else. Also the payroll processing function is super easy to navigate.

Cons: They do not provide any training on using the software which I think does them a disservice because people will not use it. I don't know if this is a ploy to get people to upgrade to their more robust platforms but quality customer service should be a given across the board of all their offerings.

generally positive

Aug 16, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Time and Attendance portion is easy for employees to use to record their time and track their paid time off. The platform has easy and logical progression to add new employees.

Cons: When you export report to excel the numbers transfer as text which is contrary to why I export to excel. Also, need to be able to allocate salary earnings and show allocation of taxes and benefits .

I am using "pay at work" software from the last at least 10 years. from my experience it works well

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like most of the software , it is easy to use and user friendly. once you go through the tutorial you are familiar with the main steps. Chances of making mistakes are less because you can preview the reports before processing the payroll. Technical help (Remote Support) is a great help when you need.

Cons: Installing the up dates of add ups and digital certificates . Some times giving the problem of preview the reports. To up date the internet explorer options is a bit problem for me.

Overall: TIMELY AND ACCURATE REPORT. BENEFIT DEDUCTIONS SET UP AND CALCULATION AND REPOTS OF YOUR CHOICE FOR EXAMPLE WSIB REPORT ARE GREAT HELP,

I wish I started using years ago

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: How easy it is and if I have a problum their s always someone to help the one time that I made a mistake they helped me fix it with no problems.

Cons: Time cards that when you clock out the 2nd time you have to put pm or it will put am and I didn't see it one time

Overall: It lets me track the crews hours with in seconds I have each axsess to all my reports and my accountant can just login to check at anytime

ADP IS GREAT FOR AUTOMOTIVE

Sep 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: EASY TO NAVIGATE, GREAT CUSTOMER CARE. HELPS TO EFFORTLESSLY KEEP TRACK OF WORK DONE, APPOINTMENT ETC

Cons: DEPENDING ON INTERNET CAN HESITATE DURING ACCOUNTING PROCESS, BUT IF THATS MY ONLY ISSUE ALL IS GREAT

Definitely an easier software to see your paystubs and request time off

Jan 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to request time-off, see your pay stub, and see your acquired pto all in one place without having to email or directly ask your HR or payroll person was definitely a huge win in my book.

Cons: The only con I have and had experienced was logging in issue but I believe that was an internal thing at the time.

Overall: More knowledge on how all types of software work.

Who says you need HR, when you have ADP at your fingertips!

Sep 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Not because they're in charge of my pay, but this is an awesome software. You can literally enter/request just about anything here without having to tell your Manager/HR. If you are afraid/shy asking your boss about some time off, just go ahead and do it behind your computer with ADP. Did I also mention that, ADP portal, is user friendly! I highly recommend this to every employer.

Cons: There is really nothing that I can say, that I do not like. Is pretty fantastic.

Recommendations to other buyers: This brings some much ease to your employees. If you're an HR and hate to be bothered for the little things, I highly recommend this software. Is a MUST HAVE!

It's easy to use and shows you everything you need to know from Pay statements to your clock ins!

Jun 05, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it breaks down my paycheck and shows everything that is taken out. Also, I can easily see if I'm currently clocked in or not at work.

Cons: I use the ADP app on my phone to clock in to work and it's great for the most part but I do have issues when I'm at work it won't let me clock in because it's looking for a location. So I have to walk around until it picks up the location.

Overall: It's eash to use at work for clocking in and out! I can also make sure my hours worked are calculated correctly and that I don't have any missed punch ins.

Human Resources Manager

Sep 08, 2016
2/5
Overall
1.5 / 5
Ease of Use
1.5 / 5
Features & Functionality
1.5 / 5
Customer Support
1.5 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: When the product works the way it should, it's the best system I've used.

Cons: I've had a number of issues with ADP, which I've learned to work around. Issues after the system is upgraded, customer service reps who can give the same answer twice, inability to get certain reports (like a headcount), notifications for reviews that we can't seem to stop/turn off, information not being located where you think it should (pay rates are not in the "Pay" section). I could go on.

Recommendations to other buyers: ADP is very good as long as you can work within their constraints. I would advise that you evaluate the reports, etc that you currently get and find out if ADP can do that.

I like that you have payroll, HR forms,tax information all at the palm of your hands.

Mar 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I like that you are able to go back and check the tips of the week because their are times wer are too busy to read thru the entire article.

Pros: I like that you are able to get HR trainings, and check an employees payroll details for previous years. I also like that you have the new hire and termination paperwork right at your fingertips.

Cons: I do not like that you get charge if you have to change something once you submit payroll. I would like to have the ability to fix something I did in error without having to call customer care or/and getting charged.

Easy to use software. Ability to enter payroll data from handscanner equipment

Jun 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like the ADP payroll system frequently to check on my staff punch in/out. It is very easy to use. I am so glad that I now have the ability to process my payroll remotely. It allows me to not have to plan my vacations around payroll processing. The payroll register, payroll summary and statistical summary reports are very informative and accurate. Customer service is efficient and helpful.

Cons: Shift differential issues. System does not restart after windows updates, restart needs to be done manually.

Easy Payroll

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Doing payroll and managing the employees takes little of my time over the month thanks to this app. We also use a physical time clock that feeds the application. I can correct any issues before doing payroll. It also ties into our Xero accounting and puts all the different taxes in the right accounts. Finally, the Doc Vault is a great safe place to store employee documents.

Cons: I have had a few issue with their sales/support person, but since then she has been replaced and service has been good.

used it to keep track of time and 401k

Feb 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I used this product to keep track of my time and attendance for payment purposes. In addition I used the online feature, mykplan, to keep track of my 401k plan.

Cons: I do not have any negative things to say about ADP, other than I would have like to see more mobile integration for iOS to keep track of the information. If this feature is available, making it easier to find would be helpful.

Recommendations to other buyers: In a world of changing technology, products of this nature need to be able to have a significant presence online and mobile platforms. The faster companies adopt these newer technologies, the more streamlined the service becomes.

Software is easy to navigate

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: intuitive for user. I rarely have to call Customer Support. The bridge is a very helpful forum and most of my questions get answered there.

Excelente experience as administraror in the past as a user in the present

Aug 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, cover all the functions related to payroll. Easy to use for government forms, pay taxes, Human Resources training with certificates, excellent customer services.

Cons: In the company that I used ADP as administrator we had a problem with a payroll and took 3 days to solve. But the problem was directly with our account t executive that quit the company and she offer a specific consideration but a yo e was aware. But the new account execute was really professional

Overall: As administrator is really easy to use for any function related to HR. Beside this offer many interested and actual courses related to business. As an user y really simple to use and offer some discount in some stores or theaters

Easy to use, only effort is early on during set up. After that, it is fairly easy to use and train.

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The payroll platforms, access to reports, employee records are good and helpful. Employees have access to change update their profile and notifies payroll and administrator immediately.

Cons: HR related material is a tricky to find and navigate. End of year bonus payroll sometimes gets complicated when there are special request son changing deductions. Helpdesk has been helpful setting it up. Also special payroll for the last payroll for an employee that is leaving, gets complicated at times.

Payroll processing has never been so easy.

Aug 15, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Although we've encountered some issues, ADP client services are extremely helpful. Payroll processing is a breeze. The ease of use.

Cons: The time is may take to resolve particular problems. Ex; software clock issues, there is at least a 2 day waiting period, which is inconvenient for our stores.

Great Service!

Jul 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: ADP has been great! They make all the complicated regulations and requirements very easy to understand. Customer support is also wonderful and very responsive.

Cons: Overall, I have been very happy with ADP. I think they are great for any size business and I will continue using them.

simple system for small size business

Jun 05, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: Easy to integrate and set up system with import/export functions. Provide custom report, so you can make your own report according to your need.

Cons: Payroll and PTO setting are not flexible , need to contact support for modification or add different row .

Overall: Easy to setup and cost effective .

ADP app is very easy to navigate

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Love the push notifications when pay check has been deposited into my bank along with the ease of use to clockin & out.

Cons: None, but if I had to state one-it is that update removed the login using your fingerprint. It makes it much easier to login when you can just use fingerprint.

ADP RUN - Excellent software program for Payroll processing!

Mar 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the Application feature for the mobile device

Overall: I have been using ADP RUN for about 3 years after transitioning from ADP Easy Pay and I must say that I love the functionality of the new software! The process for entering payroll is very simple and user friendly, and it is just as easy to change deductions and create special payroll checks if needed. In addition, there is now an app for your mobile device for ADP RUN so that I can enter payroll while I am away from the office if needed! This is my favorite feature of ADP RUN! Please switch to ADP RUN if your organization meets the criteria!

WE LOVE ADP

Aug 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use for Timecard - Payroll and HR needs. The HR section has many useful forms. The time and attendance is very easy for admins and employees alike. The payroll is so easy to run, I can do it from my phone.

Cons: Our original trainers were very different. One was excellent, the other was very hard to understand and didn't stop to check for understanding or our specific needs.

Overall: Easy payroll, great time and attendance.. Awesome forms.

So easy to do payroll!

Aug 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The software is totally intuitive. I have no problem finding exactly what I need quickly and easily. I love the reports function, and I find great value in my employees ability to access their past pay stubs online without having to ask me.

Cons: Unfortunately, the program will allow me to over extend sick/personal/vacation time even though the employee doesn't have any in their bank and doesn't notify me until after the payroll process has been completed.

very efficient, prompt responses.

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really enjoy the fact that if I do make a mistake, I can typically call in and someone can assist me in fixing the issue. I love the mobile features. It allows me to be on the go and still process payroll for my business.

Cons: I really don't have too many cons. I would like to have a direct contact again, my gal was transferred and no one reached out to let me know. I wish it was integrated with my other part of payroll, but that is just a little dream :)

Excellent For Payroll In Our Company Over 5 Years

May 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great platform for getting payroll done quickly and efficiently. There is nothing fancy or too complex when looking for a payroll program. You want something that will get the job done without delay or issues. ADP is a major player in this space and the Run Platform works great.

Cons: Not too many cons. There was a brief hang up for us when submitting payroll to our work comp company as ADP Run was not submitting it directly to them. We resolved this directly with the work comp company.

We've had a very good experience using ADP.

Aug 15, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of submitting our employee hours and having our payroll done professionally. The program is pretty much self-explanatory.

Cons: If I have to list one, maybe it would be not having one personal person to call for help. Each time I call, I may have a different attendant who may not be aware of my previous calls.

Also, recently our 401K had not been reported. Am not sure of the reason.

Overall: The satisfaction of knowing our payroll is done professionally.

I love the convenience and the peace of mind that they take care of my taxes.

Aug 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The reports, the ability to create a manual paycheck when necessary, and the ease of use. I like how easy it is to run payroll, and I really like that ADP takes the taxes out of our account at the time of payroll.

Cons: I don't like that I can't change and rearrange the column headings on my paycheck window. I'd really like to be better organized that way.

Overall: Ease of use and the peace of mind that they file and pay our taxes and I don't have to worry about doing it myself.

ADP processes our payroll and submits employee info to the state of Florida.

Aug 01, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: ADP once set up, makes doing payroll easier by automating most of the busy work. They send emails tracking pay.

Cons: ADP's online w2 access is a maze of security prompts. This makes it very difficult to get our employees their w-2's or pay stubs on-time.

Confusing without communication

Feb 12, 2016
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
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Pros: I like that ADP has a better integrated product. The mobile app is great!

Cons: I don't like that when the product changed (upgrade) the training was inadequate. Everything was online and confusing. The helpline was not helpful because apparently there training was inadequate also. Our contacts were changing and we were not made aware of changes, therefore our questions were not answered in a timely manner. Our organization felt ignored.

Recommendations to other buyers: Make sure you understand how it's going to work in your environment. Get adequate training.

The system is easy to use, but needs to offer other various system for human resources.

Jan 18, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Very easy to use and understand. Support team is very helpful and there when you need assistance. A good system for small employers.

Cons: Needs to offer more features for human resources (i.e.. leave of absence tracking, application tracking)

I always get my questions answered in a timely, friendly manner.

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I can do everything myself, very very easy to use, runs quickly when I need to jump in and do something. Tracks for employees and they can use it themselves which saves me time.

Cons: Would like some different reports, on the payroll page it self would like to be able to move columns around for easy input. I make mistakes when I have to jump around. Hourly to overtime with salary in between does not make sense.

Overall: Can run my payroll quicker, track more things with ease, saved money by moving to ADP.

The employees can access their pay stubs on their own. The customer service is great.

I think it is extremely easy to use.

ADP is the leading payroll company that is easy to use and offers great customer support.

Mar 02, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Knowing which taxes to take out and payroll amounts for employees is made simple with ADP Run. The payroll calculator is a nifty feature that allows you to enter your net pay and gross up the wages, breaking down taxes owed on each pay period. The customer support team is very helpful and you receive automated email alerts that make running payroll simpler.

Cons: The customer support team is great, but sometimes, you have to wait up to 30 minutes in order to reach someone by phone. It is also a challenge to reach the same customer support representative since they do not have dedicated/ direct phone numbers, so most communications must be done through email. They auto-debit your account via ACH, and that is the only method to pay taxes. Also, they are kind of expensive since you pay for each pay period 'run'.

Overall: ADP RUN keeps businesses organized and employees paid correctly and on time. It is a bit expensive, but is worth the cost considering how hard it is to track employee take-home pay and tax amounts. Great customer support team that understands the product. Very useful software and the industry leader for processing payroll.

I have been very pleased with your service, function and support

Aug 07, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of Use, Reporting simplicity and ability for Payroll tax payment.

As a new business owner the software was a tremendous service in my early years.

Cons: The cost is the only concern. As I was a new business owner, your system was tremendous.

Our QB software now handles many of the same functions. This software is a requirement by our freanchise company.

Overall: The benefits are

Reporting

Tax Payments

Electronic Records

We have been a very happy and satisfied Telephone Payroll customer of ADP for approximately 25 years

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The reporting that we receive with each payroll processed, provides us with every bit of information that we need to manage our employees payroll. We also enjoy an easy time at T4 and / or T4A that are prepared for us by this system.

There are no negative aspects to this as any issues that come up are easily supported or resolved by the ADP teams or by senior management.

Overall: The stress and concerns with managing the payroll is non-existent!

Easy to use for processing company payroll

Jun 07, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is very easy to add and terminate employees, track their paystubs, and submit weekly payroll. Making changes within the system is fairly simple and the system does everything we need it to do.

Cons: Adding in certain features can be pricey at times, but overall, we get what we pay for and we have what we need.

Overall: Tracking employee pay in one easy system and submitting payroll weekly online with a few clicks of a button.

I loved RUN. We have moved on to the larger WORKFORCE but RUN was perfect for our needs at the time.

May 04, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: RUN is a simple, yet powerful payroll tool that keeps employees organized and accurately paid. Changes you make are easy to find and see the history of, hiring is an easy step-by-step process and direct deposit works the first paycheck after hiring instead of having to wait for a prenote from a bank.

Cons: It is very basic and simple to use, but it's outstripped by some of the fuller-featured offerings that allow entire employee HR needs such as handbook and Non-compete hosting, or even benefit tracking.

Overall: Perfect for a small business with minimal payroll

Run by ADP- Enhanced Payroll Service

Oct 13, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Comments: We are a smaller company with 120 employees and have found that using ADP Enhanced has helped us with payroll, time and attendance, and compliance. It has streamlined the processes and the way we do business. ADP helps with running reports and staying organized as our company has grown by leaps and bounds in the last few years. As we grow it is nice to know that ADP offers packages that cater to that.

Pros: It is user friendly and easy to input data with peace of mind. If I have an issue or concern their representatives are easy to reach by phone or email and the problem is usually resolved in a short period of time.

Cons: Sometimes the system has issues on ADP's end, with lag, or error messages but it happens rarely.

Recommendations to other buyers: Explore your options but ADP holds strong with its niche of the market and we haven't been disappointed.

RunADP has always been easy to use. If I had a question, customer service was always helpful.

Aug 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Payroll template is set up. I just key in the hours for hourly employees and the salary employees are already there.

Cons: I use the payroll software and we also have our 401K with ADP which makes so many things seamless. I sometimes have trouble with navigation in the retirement services website, but I really have no complaints.

Overall: Ease of doing payroll, ability to run reports, reproduce check stubs if needed, seamless integration with retirement services.

ADP is a quality product that meets all of our needs for a small business!

Aug 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The ADP Customer Service is exceptional. Each time I call with a question, I speak with a knowledgeable employee who can help! The software is very easy to use and you can tell they have spent an exceptional amount of time designing this for ease of use!

Cons: I do not have any cons, currently. This software seems to be designed well and meets all of our needs!

Straightforward way to prepare the company's payroll

Aug 15, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: With a short training you will be able to run your company's payroll in a very easy way and if you have any issue or get stuck, you will count with the Client Service online or simply call ADP and always there will be a CSR happy to help and teach you how to proceed.

Cons: Sometimes the layout of the reports make me confused but nothing that with a careful and focused review of them cannot resolve.

Very user friendly!!

Aug 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: What I like most about this software is its:

*Ease of Use

*Payroll Accuracy

*Customized Reports

*Streamlining of payroll process

Cons: I really do not have any cons that are major problems, but being able to consolidate reports in separate companies/entities would be an added bonus!!

Overall: The best benefit we get from this software is the automation of our previously manual processes.

Site is easy to navigate. Customer support is outstanding.

Aug 07, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is easy to navigate. I can easily add or delete employees as well as rum reports. I like the analytics whereby I can see our monthly payroll mapped out.

Cons: If I am locked out I cannot access support # or company # to call and get unlocked. There are some features that may be helpful but I don't know how to use them- a tutorial may be helpful.

RUN POWERED BY ADP IS AN EXCELLENT PAYROLL SOFTWARE PACKAGE!

Mar 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Easy to use!

Cons: Nothing!

Overall: We have used RUN by ADP for several years and love it! It is so easy to do payroll, calculate manual paychecks, print reports and manage employees on it! We also use ADP to submit our reports and taxes to the government which works great! I would highly recommend Run by ADP to any company or organization that is looking for a payroll solution.

Recommendations to other buyers: It is a great payroll solution for companies and organizations, I would highly recommend it!

Simple, Yet Featured Payroll Software

Jul 26, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: From a employee's standpoint, this is the best Payroll login experience I have had, both on a desktop and smartphone. There is easy access to W-2's, your paystubs, breakdowns, trends, everything. It's honestly the best payroll website experience I've ever had as an employee

Cons: Not enough authentication options. Seeing as how this is a very sensitive tool, there should be 2FA authentication available as an option so that employees can feel secure that no one's snooping into their financial records.

ADP Run is a great payroll tool. Very user friendly and intuitive.

Aug 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I appreciate being able login whenever is convenient for me to complete payroll and update changes. The tabs and reports are useful to me in my role in the company.

Cons: I would like to be able to customize reports to my needs. I would also like to be able to force a paydate, when the paydate is on a weekend.

Overall: Accurate, easy to use payroll processing software.

Capterra-loader

We utilize run by Adp at the pharmacy for payroll.

Jun 26, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like most about adp is that it gives users the ability to check their stubs and w2 anytime. In addition, it also allows you to look at your 401k.

Cons: The thing I like least is sometimes the system is not user friendly. For example, we have had issues with signing on before and for some reason it didn't work.

Overall: It allows me to look at my pay stubs anytime.

Great and numerous features. Horrible customer service.

Feb 10, 2016
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 2.0/10 Not
Likely
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Pros: A significant number of features that are amazing when they are working.

Cons: Customer Service is abysmal. They operate via call center and the reps often know less about the product then the users.

Recommendations to other buyers: If you are mega corporation that can dedicate a person or persons whose sole purpose is to operate ADP, then it can work and work well. The features it offers are many. However, the features often break and when coupled with poor customer service its a recipe for disaster.