ADP

RUN Powered by ADP

4.5 / 5 416 reviews

Who Uses This Software?

RUN's clients are time-starved Small Business Owners. They are passionate about their businesses, but didn't get into business to perform administrative tasks like Payroll and HR. We're here to help.


Average Ratings

416 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • ADP
  • www.adp.com
  • United States

About RUN Powered by ADP

RUN Powered by ADP offers small businesses the HR and payroll services they need to run their business, every day and every step of the way. Whether a startup hiring its first employee or a mature company celebrating its first retiree, our Employee Solutions help business owners focus more on what they love most, their vision and passion of creating and growing a successful company.


RUN Powered by ADP Features

  • 401(k) Tracking
  • Attendance Management
  • Benefits Management
  • Check Printing
  • Compensation Management
  • Deductions Management
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Self Service Portal
  • Tax Management
  • Vacation / Leave Tracking
  • W-2 Preparation
  • Wage Garnishment

RUN Powered by ADP Reviews Recently Reviewed!


Easy to use for processing company payroll

Jun 07, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is very easy to add and terminate employees, track their paystubs, and submit weekly payroll. Making changes within the system is fairly simple and the system does everything we need it to do.

Cons: Adding in certain features can be pricey at times, but overall, we get what we pay for and we have what we need.

Overall: Tracking employee pay in one easy system and submitting payroll weekly online with a few clicks of a button.

This is a so user friendly

Jun 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love this, it is so easy to use. We have not had any issues in using it yet. We just starting using it about 4 weeks ago.

Cons: I have not experienced any issues with this program yet. I am a new user so at this time I am unable to report any issues

I use RUN when I submit payroll to ADP as well as running payroll reports for my business

Jun 06, 2018
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is very intuitive and easy to navigate around the site to find reports or simple information you need at a glance

Cons: I found the software very easy to use and very intuitive and cannot think of anything I disliked about it.

Overall: It made doing payroll simple as well as informative at a glance when i needed information.

I have been using ADP for over 5 years now and I Truly love it, it's easy to use and very functional

Jun 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about this software is that it allows you to have access to your time card at all times and that it also shows your time off requests as well.

Cons: What I least like about this software is that it does not show you the amount of personal or vacation time you have accrued or used. However, the mobile app is also very helpful and easy to use.

Overall: The biggest benefit I get from using this software is that I have access to my W2 forms every year, it makes it very convenient for the users.

This program help me to manage my pay studs and to keep them in order.

Jun 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The most I like about the program is the system is very user friendly and allows me to have access to my own information. It has new function that started this year, plus it was wonderful to be paperless.

Cons: The least that I like about this program was, that if I was on vacation it would not show up, and them my vacation accrual, wasn't being carried over like it was suppose to.

Overall: The benefits that I got from this software was that I went paperless, could see my benefits, vacation time, can view my W2s, plus other personal information.

simple system for small size business

Jun 05, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to integrate and set up system with import/export functions. Provide custom report, so you can make your own report according to your need.

Cons: Payroll and PTO setting are not flexible , need to contact support for modification or add different row .

Overall: Easy to setup and cost effective .

It's easy to use and shows you everything you need to know from Pay statements to your clock ins!

Jun 05, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it breaks down my paycheck and shows everything that is taken out. Also, I can easily see if I'm currently clocked in or not at work.

Cons: I use the ADP app on my phone to clock in to work and it's great for the most part but I do have issues when I'm at work it won't let me clock in because it's looking for a location. So I have to walk around until it picks up the location.

Overall: It's eash to use at work for clocking in and out! I can also make sure my hours worked are calculated correctly and that I don't have any missed punch ins.

ADP is a good choice for small businesses

Jun 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The software is pretty easy to use, set up took no time at all, saves time in office for our office manager to get daily tasks taken care of.

Cons: The software itself is a little dated. Feel like we are sometimes overloaded with sales calls from the company.

Used this product for direct deposit and pay info at previous job

May 30, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love how easy it is to use! I could easily access my pay stubs and even got a text message on payday!

Cons: I can't think of many downfalls of this product. Each time I had an issue, the cause ended up being misinformation on the employer side.

Overall: Notifications of pay day and easy-to-access history and account info!

All-inclusive payroll solution

May 24, 2018
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: ADP offers to take a lot of the work off your hands - 401k administration, tax reporting, new hire reporting, compliance testing. Makes it easy to have remote employees in multiple states.

Cons: The interface is old. Very text-based. Also, there are almost too many ADP solutions, employees get confused which site they are supposed to be logging into. ADP solutions also seem to cross wires here and there because there has been a few times where I have logged into RUN and it brings me to a random ADP page. I try again and it works correctly.

I used to use this for work

May 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I liked that all of my paystubs were available online any time. It made it so easy for me to keep my finances and hours in order.

Cons: Unfortunately if you have a hard time logging in, or signing up at all if you end up not logging in before you quit whatever job uses it you can never access it.

ADP was used for payroll among my jobs

May 19, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: ADP's platform is beneficial for efficiently getting payroll done. It is straight forward and easy to use. The app is even well set up. Cuts down the process of payroll dramatically.

Cons: Occasional freezes upon updating, and editing reports can be tricky. Otherwise, the program is pretty simple and effective!

Great and convenient

May 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We use ADP for our payroll reporting and it is very convenient and ease to use. I have my payroll completed in 3 minutes or less and takes all my deductions out.

Cons: Every 6 months or makes you change your password. Otherwise this is a very convenient and time saving software.

Overall: Ease of payroll reporting.

Easy to navigate payroll portal

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ADP makes the payroll process convenient and stress free! I know that any time I have a question regarding my pay, PTO and tax information, I can easily log into my account on the ADP site and pull that information up without any hassle or back and forth with HR. The website is easy to navigate and has strong security features that keep my professional information safe.

Cons: I remember thinking the format of the pay stub was a bit confusing at first, but it just took a few minutes to familiarize. The only other thing I can think of is that once, I forgot my password, and it kicked me out after three attempts, which was frustrating and I had to wait a couple of days, but I was glad that ADP is strict about privacy and security.

Overall: Access to my payroll information with ease and assurance.

Good luck trying to leave ADP

May 15, 2018
2/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The ADP platform works but can be troublesome getting assistance through Support. As long as it works correctly, you shouldn't have an issue.

Cons: If you ever wish to leave ADP, it is nearly impossible to obtain your historical data, tax filings, etc. All about the initial sale and do anything possible to hinder customers leaving ADP.

I use ADP to log into my work account to put in my hours and see my pay data.

May 12, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Its pretty easy to use on the mobile. I can use it remotely from my phione and check in that way if I've forgotten to approve my times.

Cons: Sometimes its a nuisance when I havent used it in a while and I have to get a new password its sometimes inconvenient

Overall: Easy to use.
Can use remotely from my phone.

Phenomenal Payroll Platform

May 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: They added some really fantastic integrations like Zip Recruiter and Wave Accounting. RUN also has a document vault which is very nice. The fact that there are additional 3rd party integrations too makes this platform incredibly powerful.

Pros: This platform makes payroll a pleasure. It brings to together a lot of HR resources and puts them all in one easy to use interface. I feel like anyone could run their entire HR department with RUN just like we do.

Cons: Running payroll can be a little confusing at first, but is a real breeze once you run it a few times.

Excellent For Payroll In Our Company Over 5 Years

May 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great platform for getting payroll done quickly and efficiently. There is nothing fancy or too complex when looking for a payroll program. You want something that will get the job done without delay or issues. ADP is a major player in this space and the Run Platform works great.

Cons: Not too many cons. There was a brief hang up for us when submitting payroll to our work comp company as ADP Run was not submitting it directly to them. We resolved this directly with the work comp company.

I loved RUN. We have moved on to the larger WORKFORCE but RUN was perfect for our needs at the time.

May 04, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: RUN is a simple, yet powerful payroll tool that keeps employees organized and accurately paid. Changes you make are easy to find and see the history of, hiring is an easy step-by-step process and direct deposit works the first paycheck after hiring instead of having to wait for a prenote from a bank.

Cons: It is very basic and simple to use, but it's outstripped by some of the fuller-featured offerings that allow entire employee HR needs such as handbook and Non-compete hosting, or even benefit tracking.

Overall: Perfect for a small business with minimal payroll

Great product for small business owners

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Great product for small business owners.

Pros: Overall the platform has a very user friendly interface. They are readily available via phone as well.

Cons: Depending on the size of your company the cost can grow quickly. But, overall a very good value for the money.

The best software for payroll management.

May 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: This software works perfect for almost all payroll related functions. It's very easy to use in general.

Cons: It is not quite flexible for time card management. It could send out exception notice, which is not an exception at all.

Capterra-loader

User friendly software and good experience overall

May 04, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ability to manage multiple locations from one log in. Ease of moving through each company that are linked to my account.

Cons: Wish there were some quick reports to pull important information for employees, like date of hire, DOB, etc. This would be useful for decreasing turnover.

I am able to be much more efficient and productive!

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Great software at a great price.

Pros: The ease of using this software is impeccable compared to our last payroll software and the functions it offers, make using this software a breeze.

Cons: Certain reports cannot be modified to include all of the information I need on one report. I have to call customer support when pulling specific reports.

Overall a great product to process payroll for small business

Apr 30, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use, and cuts down payroll entry time significantly. We were able to customize it to meet our needs, and overall it has been a great payroll tool for our small business.

Cons: The first few payroll cycles had issues, which tells me there was a bit of a learning curve. We've since worked out the kinks and now that we're well trained, it's pretty easy to use and integrated well into our HR and payroll cycle.

We utilize ADP Run to process our payroll for our remote workforce.

Apr 24, 2018
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: 1. It is the only affordable payroll software that we could find that works with remote timekeeping systems.
2. Their customer service line is incredibly helpful!

Cons: 1. Unfortunately, the sales accountant reps have no power to get things done when their is trouble with payroll. So, you must take action in your own hands for any difficult situations that may arise.

We have had a great experience. They are leaders in the industry for a reason.

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use, great customer service, their expertise allows us to pay employees and they handle all of the hassles of tax filing and report generation.

Cons: None really. We have had a very good experience since we changed to their service a few years ago. Maybe have them come up with a General ledger report?

Major upgrade in how our business does payroll

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: They are very professional and very meticulous in how they structure the services they offer. By using them for payroll we don't have to worry about that part of our business anymore.

Cons: The fee we pay is more than their competitors. We had several other HR companies come in and do a presentation and they were all much cheaper.

Overall: less stress and better compliance for my business

Capterra-loader

Great management tool for Payroll

Apr 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the reporting ability which allows me to review and easily drill down into employee time and attendance.

Cons: It can be a little confusing to know who to talk to when you need help as there are different platforms that all work together and you can find yourself being transferred around or dropped.

easy!

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like about this application is that it's so easy to use. It is also very visual, so easy even more!

Cons: There is nothing I like less! I would like to have more access that's all!!

Overall: Great

Good product, not great

Apr 19, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: ADP Run is a cheaper product than resource, and doesn't include the whistles and bells, but it serves its purpose.

Cons: The only con with this product is the ability to run some reports, they seem to be limited in building custom reports.

Overall: Ease of use, good inexpensive product.

Powerful payroll but a bit of a pain to setup

Apr 18, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: If you name it they can make it happen. Once it is setup it is very simple to use. Lots of features and help to keep you informed and compliant. Support is very helpful and available all the time.

Cons: It takes a lot of effort to setup. You have to watch for mistakes by the setup team. You would think that with as many companies as they do payroll for they would have experience with anything you can throw at them, but that is not the case. Poor integration across their multiple service offerings, Time and Attendance does not sync well into payroll and things like PTO are not synchronous across the platforms.

Great for Payrolls

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: RUN as per its name it RUNS really great. Using it assures of getting your work done. No issues uptill now.

Cons: Regarding cons I am not able to find it any sometimes it do freezes but after updates it works fine.

Love the update

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I really enjoy being able to adjust my time card on the dashboard now, instead of being taken to a new tab in the old way.

Cons: My husband uses this for his work as well, and as the "CFO" of our family it would be nice if there was a way to link two accounts, so I can see our information together.

A great way to do payroll by a trusted company

Apr 10, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We have used ADP for a long time at my current company and at previous companies I have worked for. Knowing that ADP created this program gives us peace of mind we don't get with smaller programs or companies. We know that if there is an issue, ADP is there to help us fix it and our dedicated account representative is always checking up on us. The ability to check previous years is great and we are able to keep all of our hire/fire paperwork organized in one place which is great.

Cons: The biggest issue we have run into is that you have to make sure you do payroll right the first time. If you submit payroll and have any issues that need to be fixed or you miss your deadline then there are charges for getting your issue resolved. The fee is understandable and has made us a lot more careful about what we do. Just make sure you triple check before submitting if you don't already.

Very positive

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease in getting reports tailored to our needs in payroll. I also appreciate the fact that it is
saving our company money and giving us a lot for our money. The fact that you can do everything on line even getting answers online is such a positive experience.

Cons: I don't really have that much on the negative side. If we have a problem it is taken care of. For example we had some issues and Adp financially took care of it that was amazing and more than fair. We have been with Adp a long time and they as a company respect that.

Overall: Independence on doing payroll my companies way. Value for my companies money and getting so many different options on payroll.

Don't Sign Up For ADP Payroll!!!!

Apr 03, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
Likelihood to Recommend: 1.0/10 Not
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Comments: ADP stinks.

Pros: Eddie was very helpful. Got us all signed up and good to go. But ADP doesn't talk to one another so we kept getting requests for our UBI # every week and said they would charge us if we didn't get it to them. Very disorganized company that probably won't post this review.

Cons: ADP does not communicate in-house. They send you paperwork that you don't ask for, bill you for things that you don't ask for, and don't process payroll correctly. I had to hire a bookkeeper to come in and fix it all.

In the beginning it was great, then we had issue after issue.

Mar 31, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: I liked that they were helpful exporting our information when we switched mid year. The interface was user friendly.

Cons: Once we were set up we had several problems. They filed our quarterly and took our money and didn't pay the irs. Customer service was no help.

Overall experience as Admin to use this tool is very decent.

Mar 27, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This tool is used for Global Data management (HR & Payroll) by us. Features are very helpful and easy to understand by the end users. Reporting functions is very convenient to customize the report as per user request. This application is compatible with IE browser.

Cons: Time out of one log in session page is less.
It is very sensitive with any Java updates.
Application is not running in all browsers with ease.
Sometime will face issue of unexpected outage of the tool.

Vendor Response

by ADP on March 29, 2018

Hi - Thank you for your review of our Workforce Now system. I am glad the tool is very helpful and easy for you to use.

Very easy to use and understand

Mar 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ADP is a very convient and ready to use. I can easily find how my paycheck is broken up and print my W2 with no issues.

Cons: I would like for there to be more functions on this website. I feel like they limit themselves to basics

Overall: Convient and ready to use

Vendor Response

by ADP on March 29, 2018

Hi Benito - Thank you for taking the time to complete a review of our WFN system. It is great to hear that our system is easy and intuitive for you to use.

I love ADP. I have had an overall great experience.

Mar 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most is that ADP customer support treats me like the professional that I am. I have often called with what I thought was a horrible mistake or emergency and they are always able to help me immediately. They are very good at teaching me to help myself as well.

Cons: What I like least is that I have to actually take time to learn to use some of the report features. Once I learn how to use the tool it is a wonderful experience.

Overall: I no longer have to worry about payroll, payroll taxes or government forms.

Vendor Response

by ADP on March 29, 2018

Hi Angie - Thank you for taking the time to complete a review of our WFN system. I am very happy to hear you shout out our wonderful support team! We appreciate your business and loyalty to ADP!

I like that you have payroll, HR forms,tax information all at the palm of your hands.

Mar 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I like that you are able to go back and check the tips of the week because their are times wer are too busy to read thru the entire article.

Pros: I like that you are able to get HR trainings, and check an employees payroll details for previous years. I also like that you have the new hire and termination paperwork right at your fingertips.

Cons: I do not like that you get charge if you have to change something once you submit payroll. I would like to have the ability to fix something I did in error without having to call customer care or/and getting charged.

Basic Payroll Platform

Mar 19, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: This is a very uncomplicated, fairly straight-forward payroll system. Web-based and therefore accessible anywhere. Easy to navigate.

Cons: No bells and whistles, somewhat "boring" and rudimentary. I wish there was a chat now function so you didn't have to call customer support with every glitch or issue.

The software was not too bad to use. I would have preferred the interface to be a bit more simple.

Mar 18, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: The software was not too difficult to use so getting the payroll out was easy. I liked the ease of printing whatever reports or journals that were needed anytime.

Cons: I really did not appreciate the customer service. If you had a question, you would be placed on long holds. Also they were not that friendly.

Super easy to use, but not much customer service when you have an issue.

Mar 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: Super easy to use. Anyone with 2 fingers could submit payroll through this system. Reports are easy to get and adding employees and direct deposits into the system is easy as well. They also offer access to HR forms and recommendations which is very helpful to small businesses. Paychecks were always delivered on time.

Cons: Its such a big company so we didn't have an individual rep to help us when there was an issue. It didn't feel like we had any relationship with anyone there.

Never had so many issues with a payroll company.

Mar 13, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: I liked the fact that we could get direct deposit to our employees, but I think that was the only pro.

Cons: Setup was very tedious, many mistakes were made with calculations, we were overcharged. They took money out for taxes and didn't pay the IRS.

Overall: I am still trying to fix what this messed up.

intuitive do-it-yourself payroll software

Mar 13, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: THis product has a high ease of use and is very straightforward. running payroll only takes a couple minutes. Anytime I've needed to include additional line items, adding these in is quite easy

Cons: The cons are less about the software and more about the software support. Although it doesnt happen often, calling in for support is typically a nightmare scenario: long wait times and being connected with someone from across the country

Overall: On days that I don't have to call the customer support line, I get many hours back in my day to focus on the business. Additionally, using a payroll company in general is better for quarter end taxes.

Run by ADP makes payroll super easy! Payroll takes me less than 10 minutes with a staff of 30!

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: What I like best is how simple and user-friendly it is. The ease of initially setting up an employee can't be beaten. I especially love how fast I get payroll done. Run takes all the guesswork out of payroll. I simply approve what RUN has already done and submit. Payroll is just that easy! Plus I can easily access any payroll, employee or tax document. The best part, if I make a mistake their staff is incredible at finding a solution! They're friendly and very knowledgeable. I highly recommend using Run in conjunction with ADP's ezlabor. You';re employees clock in and get paid under the same system which saves even more time!

Cons: The only flaw I can is that if an employee puts in their 2 week notice, for example, you cannot add it to run in advance. You have to wait until the employee is no longer clocking in/out to update their information. It would have saved a step to be able to put it in immediately when they give notice.

Good payroll system

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This payroll system is very easy to navigate and use for someone who recently just started processing payroll.

Cons: Sometimes it's hard to get through customer service. Be prepared to be on wait for at least half an hour to get a representative to help you on the phone.

ADP is the leading payroll company that is easy to use and offers great customer support.

Mar 02, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Knowing which taxes to take out and payroll amounts for employees is made simple with ADP Run. The payroll calculator is a nifty feature that allows you to enter your net pay and gross up the wages, breaking down taxes owed on each pay period. The customer support team is very helpful and you receive automated email alerts that make running payroll simpler.

Cons: The customer support team is great, but sometimes, you have to wait up to 30 minutes in order to reach someone by phone. It is also a challenge to reach the same customer support representative since they do not have dedicated/ direct phone numbers, so most communications must be done through email. They auto-debit your account via ACH, and that is the only method to pay taxes. Also, they are kind of expensive since you pay for each pay period 'run'.

Overall: ADP RUN keeps businesses organized and employees paid correctly and on time. It is a bit expensive, but is worth the cost considering how hard it is to track employee take-home pay and tax amounts. Great customer support team that understands the product. Very useful software and the industry leader for processing payroll.

Powerful software, very user friendly

Feb 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software offers powerful reporting capabilities, easy setup for new employees and offers exceptional customer service

Cons: Did not use the software long enough to come up with any shortcomings. Lengthy installation process for a small company, otherwise everything was a smooth transaction

Great out of the box payroll processing system

Feb 16, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It was pretty easy to add employees, update pay, add one-off bonuses, or contractors. The alerts are also great - makes sure you are doing the right thing.

Cons: It would get stuck right before the last screen after approvals. The customer service is also not ideal as you have to go through a lot of other things before you get to someone.

ADP Run, you get what you pay for.

Feb 15, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: Add import/export. Great software.

Pros: Great price, very simple and works for SMB. Very simple payroll solution. ADP is great but I would highly recommend upgrading into a system with import/export.

Cons: No import/export function. Really limits who you work with and they use it as a retention tool. Wish they had more integrations.

Great for mid-large companies

Feb 15, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: Ok if you have a small business of over 50 people this is probably a good solution for you. RUN handles all the details. They have a mobile app for your employees to be able to clock in and out and you can review their hours. They handle quarterly reporting and W2s at the end of the year.

Cons: For small businesses like us, there are more affordable options out there. We have a team of less than 10 and switched to Gusto about 2 years ago.

The hours tracking is kinda silly from an admin point of view. You have to make corrections to time cards on one site and run payroll on a separate site. This is strange since it is the same company. It makes running payroll much more difficult.

Overall great product! Allows for easy access and storage of documents connected to work

Feb 13, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy access and storage (for pay stubs, W2s, etc.) As stated above, I like that at any time I can put in my password and access information I wouldn't otherwise have on me if it were paper. For example, if I needed to apply for something which requires pay stubs as proof of income, I could access it and print where I am (if printer is available, of course).

Cons: Not having physical papers given causes one to sometimes forge to even check it. I guess this has to do with getting used to a new system. Having HR give us the physical paper forced me to look through the info. With ADP, it can be out of sight out of mind if you're not careful.

Overall: Having immediate access to important documents when needed and less bulk of paper to store away.

Solid HR Platform

Feb 12, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Overall, we find ADP RUN to be useful and a pretty good value for the money. It saves us time and works as expected 99% of the time with no downtime. ADP has really good customer service and we've enjoyed the integration with the retirement services. RUN is robust and offers a lot of different, useful features.

Pros: We've been using ADP RUN for a few years now and have enjoyed our experience with the system. It makes payroll a breeze and provides our staff members with an easy-to-use timecard and information portal, which allows them to see their pay stubs, W-2s, and retirement balances. Errors within the system are rare, and the ADP customer service team is extremely responsive if any issues do arise. W-2 forms are generated automatically for us to mail out and ADP also helpfully files tax and employment reports, which saves a ton of time. An added bonus is the fact that RUN integrates with ADP's retirement services division, so employees can make changes to their deferral percentages and investment options directly through the Employee Access hub. We've also found the HR411 feature to be useful for basic HR queries, particularly when certain forms are needed. It's a good resource.

Cons: Every so often, the Employee Access hub seems to glitch and prevents some employees from reaching their accounts. I've found that this can sometimes be rectified with a cache clear or even opening the Access portal in a different browser, but overall this is a relatively minor issue and it can be quickly cleared up in most cases. ADP also has a bit of a habit of having random salespeople reach out from time to time to attempt upsells rather than a dedicated account manager (we do have a dedicated manager, but the upsells are usually pitched by others).

Easy to use software

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Excellent customer support. Very easy to use and understand. Support team is very helpful and there when you need assistance. A good system for small employers. I use it bi-weekly.

Cons: This product is expensive and they charge an extra per check if you need to correct something on payroll. Once submitted there is no way to undo payroll to fix any errors or add in hours.

ADP app is very easy to navigate

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Love the push notifications when pay check has been deposited into my bank along with the ease of use to clockin & out.

Cons: None, but if I had to state one-it is that update removed the login using your fingerprint. It makes it much easier to login when you can just use fingerprint.

My first experience with ADP was this week and there were no user friendly guides to help navigate

Jan 26, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I think this software will be great and I am able to accessible my information away from the office and use the mobile app to see me paychecks, hours worked, w-2 etc

Cons: What do you like least about this software, probably through no fault of the software but I was not given helpful information to navigate my way through the software so it was more as a learn as you go.

ADP Pay roll Accounts

Jan 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Extremely
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Comments: Excellent Product Support It's Updated Verision in Finical Account and Usa Accounts And Taxation proces in ADp Payroll in feeling Happy

Pros: We Will easy to send the Payroll Process to Consultants and We will written the Adp Payroll Process Bi- weekly

The system is easy to use, but needs to offer other various system for human resources.

Jan 18, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Very easy to use and understand. Support team is very helpful and there when you need assistance. A good system for small employers.

Cons: Needs to offer more features for human resources (i.e.. leave of absence tracking, application tracking)

Much better way to review pay!

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This is a super user-friendly way to get online and view bill pay. I am a user and my employer just switched our payroll over to ADP. Its very nice to log in at any time and view payment details, deductions, etc.

Cons: I don't have any complaints about the software. There were some issues with set up at our company and it took everyone a couple days to get fully enrolled, but it works great now that everyone is up and running.

Great way to keep up with your days

Jan 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the fact that this is very easy to use and I can keep up with my days off with a few clicks.

Cons: The only thing I dont like about it is that once you are locked out of your ADP you have to call an admin to unlock it. I know most software is like that but thats the one thing i dont like

ADP RUN

Jan 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Converted last June from another provider that didn't have the controls and security that is necessary for payroll. Easy to use and good support through the transition.

Cons: Additional costs when a change to tax setting is made, even though the quarterly report hadn't been filed

Easy Payroll

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Doing payroll and managing the employees takes little of my time over the month thanks to this app. We also use a physical time clock that feeds the application. I can correct any issues before doing payroll. It also ties into our Xero accounting and puts all the different taxes in the right accounts. Finally, the Doc Vault is a great safe place to store employee documents.

Cons: I have had a few issue with their sales/support person, but since then she has been replaced and service has been good.

Definitely an easier software to see your paystubs and request time off

Jan 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to request time-off, see your pay stub, and see your acquired pto all in one place without having to email or directly ask your HR or payroll person was definitely a huge win in my book.

Cons: The only con I have and had experienced was logging in issue but I believe that was an internal thing at the time.

Overall: More knowledge on how all types of software work.

Great for Small Businesses

Dec 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use platform. Little room for Error. Store documents using the doc vault. Gives you exact amount you will need to run payroll.

Cons: Wish the site wouldn't go "down" as much. If this happens be prepared to wait 1.5 hours to speak to someone. Luckily they have a service where you leave your number and they'll call you back. But if your looking to talk to someone immediately, good luck.

Expensive payroll

Dec 15, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Extremely
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Pros: The only positive thing I have to say is the customer service is very quick to respond to you and help you over the phone.

Cons: This product is expensive and they charge an extra per check if you need to correct something on payroll. Once submitted there is no way to undo payroll to fix any errors or add in hours.

Not a good experience

Dec 13, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: We are not happy with any part of the service or software. We were promised something much more than we are receiving.

Cons: Cannot reach a representative without a 20 minute hold We are not receiving all of the services that were sold to us

Capterra-loader

So happy with ADP run!

Dec 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Wow! So easy to submit payroll, track PTO, and pull payroll reports. I used paychex for years and wish I switched sooner. Easy to add new employees, remove employees and more! Highly recommend.

Vendor Response

by ADP on January 03, 2018

Tiffany - Thank you for completing a review of our WFN platform. I am glad the system is easy and intuitive for you to use. We appreciate your business and loyalty to ADP!

Capterra-loader

I've been an ADP user since 1999 and it's always been growing with us!

Dec 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Constant updates and ADP actually listens to the feedback of their customers. I LOVE having a dedicated manager to answer my questions or to direct me in the right direction.

Cons: I wish that when setting up a new tax that needs an ID #, that ADP would handle contacting the state for id #'s, etc.

Vendor Response

by ADP on December 07, 2017

Hi Heather - Thank you for providing a positive review of our WFN platform. We appreciate your business and loyalty to ADP!

Allows you to enter and submit payroll for employees from multiple devices

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: The ability to process payroll using a computer or phone. The ability to save information without processing until information is final

Cons: The reporting capabilities could be improved. Although all the reports are there, the interface could be improved to make things more simple.

Overall: Ability to enter and process payroll from any device

The functionality of the features used, save time overall.

Nov 14, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: I am still a fairly new user of run ADP and I know there are features available that have not been enabled. It would be nice if there were a detailed list of features with the descriptions of uses, for everything available with each level of package being used.

Pros: I manage the accounting and payroll for a small business. While I have the ability to process payroll manually, ADP saves a tremendous amount of time that needs to be focused elsewhere. ADP also supports the business whenever any legal issues come up when reporting and/or paying taxes. I was sent an alert that the company's rates were being raised in the state of IL, weeks before it was scheduled to occur. The alert enabled me to dispute the raise in rates and keep the company's tax rates at the lower percentage. It would have been much more difficult and time consuming, had I not had the support of ADP.

Cons: The customer support is lacking. I recently upgraded to include the HR Support add-on because I was supposed to have my 6 free months for joining ADP, was due to start. I ended up not receiving my free months and am still working with the sales rep to have this corrected. Although this is frustrating, the sales rep from ADP did make the time to go over the functions available with the HR add-on, so I can fully utilize all it has to offer.

Took it for granted!

Nov 14, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: I used ADP RUN for about 5 years, but we eventually grew out of it and needed to transition to the Workforce Now platform. I had a lot of bad things to say about RUN previously (report capability, customer service, etc), but compared to WFN I know realize RUN was great! It's very user friendly, you don't even have to be a payroll expert to easily use it.

Cons: I'm not a fan of ADP as a company in general. Their customer service is hit or miss, it just depends on who you get on the phone. Some are very knowledgeable, some seem very new or just give contradictory information that you know is incorrect. I believe RUN is best for small companies, maybe <100 employees. We had a 401(k) functionality come up that RUN couldn't support, but if that hadn't come up we'd still be using RUN happily.

Very happy!

Nov 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We found this to be very useful for our company. We never had any issues and it worked exactly as expected

Cons: There was a little bit of time necessary to learn all of the features which took longer than i thought, but otherwise great

Ease of access to organization and HR documentation through the click of a button

Oct 18, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: How easy it is to access documents that may be needed right away instead of looking through an extensive file folder to find the right one or not being close to the file folder and being unable to access. This product allows for anywhere access.

Cons: Adjusting to having the documents be paperless was a challenge considering my mind is trained to store important documents and have them physically.

Overall: ease of access

Capterra-loader

Adp is what I use to run my window washing buisness.

Oct 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: My favorite thing is that I don't have to do anything! They do all the paper work! And all I have to do is put hours in!

Cons: The price may sometimes be a on the higher end of things. Thankfully I got a little discount which I was very happy with!

Overall: I get more time to run my buisness and less time to spend on accounting!

ADP IS GREAT FOR AUTOMOTIVE

Sep 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: EASY TO NAVIGATE, GREAT CUSTOMER CARE. HELPS TO EFFORTLESSLY KEEP TRACK OF WORK DONE, APPOINTMENT ETC

Cons: DEPENDING ON INTERNET CAN HESITATE DURING ACCOUNTING PROCESS, BUT IF THATS MY ONLY ISSUE ALL IS GREAT

Fit my business needs

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros:
Easy to use, group the information in an accessible and orderly way, it is quite fast and helps to maximize the time

Cons:
for the moment has been very useful, I have had some situations that have been resolved quickly, the only cons would be that some reports have not been available

Overall:
speed, confidence and security with the handling of the information

Works very well!

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: This software is very simple to use. I like that you can login and get the job done in very little time. Processing payroll doesn't create income so it's nice to be able to get it done quickly.

Cons: I wish I could set processing payroll up on auto-process. The less time I have to spend the better it is for me.

Overall: Quick easy access from anywhere.

Very positive experience

Aug 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Very easy to set up. Very user friendly program and easy to use. Customer service is there to walk you through any issues you might encounter. Nothing I don't like. It all seems pretty straightforward. I don't have any experience with other programs and this seems to work just fine.

Overall: It freed up more time to let me concentrate on other aspects of our business.

After manager left our business abruptly; it was an easy fix for me to take over.

Aug 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy, non confusing. The technician came to the office and spent a lot of time with me setting up the program. She was very knowledgeable and patient. No problems thus far. I am sure when I do need help it will not be a problem. Everyone on the phone has been very helpful to guide me through the process. Thank You.

Very easy to use.

Aug 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: It is very easy to find what you are looking for. It is rate that I need to call for support because I can usually figure out what I need to do.

Cons: The only con I came across so far is that here is a Limit on Payroll Deduction fields. If they increase that, it would be perfect.

Overall: It meets our payroll needs better than other payroll services that we have used.

Great for small businesses like mine.

Aug 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The ADP software is user friendly, made for a small payroll such as mine, and there is support if needed.

Overall: Payroll ease plus your company informs me of changes in the law, helping me with HR functions.

Very good

Aug 19, 2017
5/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like the most about it is that is Easy to use the software. Since I started using it, I noticed it was very simple, fast, easy to understand and follow the process, for example to run payroll, see reports, make adjustments to payroll or adjust dates, add, edit or deactivate employees, etc. it is a very complete software.

Overall: Save time

Everyone has been very knowledgeable and helpful

Aug 19, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It is very adaptable to my needs and very easy to understand. I always have help when I need it. I like the mobile version also. It works very well. I was very surprised how helpful the mobile version was and very easy to navigate through

Cons: I would like there to be a comment box when an employee has been terminated. Sometimes they have done things that need to be noted for the future. If they were to file for unemployment or for a job reference it would be nice if there was a place for reason for termination.

I wish I started using years ago

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: How easy it is and if I have a problum their s always someone to help the one time that I made a mistake they helped me fix it with no problems.

Cons: Time cards that when you clock out the 2nd time you have to put pm or it will put am and I didn't see it one time

Overall: It lets me track the crews hours with in seconds I have each axsess to all my reports and my accountant can just login to check at anytime

Basic payroll service with tax reporting. Very easy to use with excellent customer support

Aug 18, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Once you pass the learning curve, it is very easy to use. There is always excellent customer support when you do need a question answered.

Cons: The cost vs the value is not there if you only have a couple of employees. However, if you have more than 10 employees ti starts to provide more value

Overall: Time saving, as well as a relief to not worry about the taxes

The product is getting better over time.

Aug 18, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The product is a good product, money value is cost effective, informative, easy to understand. I have used ADP for about 23 years. I have seen several products that were used. Technology moves fast and this product provides future assurance of meeting the technological needs that businesses will be looking for to help run their payrolls. Education of the product and how it links into the unemployment office and keeps records on our employees and their payroll tax needs is also very important The reports that are offered can provide endless data. I am appreciating all these features available to me as I focus on running the company as well. I need quick, friendly and understanding customer service attendants that can help with my unique needs for my employees. It is a product that NEVER CLOSES and this is invaluable as my hours of work never close. Thank you for all the support that is at my fingertips. I would not want it any other way. A product I can count on!

Cons: So many functions on one page that it sometimes loses its value of finding the right page for the right need. Maybe more pages with less on each page would make a person that is just starting out with ADP feel that it is more user friendly product.

Excellently

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is excellent, easy to use and very convenient, even with insurance, we work really fast!

I like that is pretty consistent, the software it's really convenient, also if the company need something in a hurry we can get it faster trhue the software!

Overall: I can do anything, even from home, also with app in the cellphone

payroll goes much quicker than prior system

Aug 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is quite fast, and has quick access to the things I need to get done. All reports are easily accessed as well.

Cons: Employee's are constantly getting error messages when using the punch in/out feature. This adds time to usually short time I need to get payroll done.

Thank you for the support of my business needs

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The convenience of being able to log in and adjust as needed, when I need to make sure that payroll is sufficient to disburse.

Overall: Convenience of payroll for my business

People friendly

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to see what you made. what taxes were take out. how many hour where entered for the pay period.

Cons: that it does show how many days of vacation or day of sick time we have used or taken for the year. it would be nice to add this.

Overall: Makes it easier to see payroll and get our job done

I am able to do payroll quickly and efficiently.

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the ease of use most. It takes me about 15 minutes to completely do payroll (including making my general ledger journal entries).

Cons: Although I don't experience this myself, my employees seem to consistently have trouble accessing their pay stubs.

Overall: Benefits received: accuracy, quarterly and annual tax forms submitted for me, w-2 prepared, just to name a few.

It has been very useful.

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is always functional and fairly easy to use. Plus the customer support is helpful and seem to always be in a decent mood.

Cons: As with anything the cost comes into play and I wish the cost of this would go down and not become a factor in staying with the service.

Overall: ease of use

need to get some info and change a couple employees status

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to get through, i like the new lay out, I get the reports a lot faster.
it easy to change info for the employees

Cons: the only Con that i have is that the software keeps changing and looks to be getting better but I sometimes I get lost

Overall: i get the info i need a lot fast then my last payroll company

Easy to use every time

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of how to navigate adding employees, changes, running month end or year end. The system fits our needs perfectly

Overall: Convenience, time saver and the customer support is outstanding.

Great experience

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The menu is easy to navigate and use. System gives good reminders on holidays and pay schedules. Using it is simple and functional.

Overall: Saves time and I know that everything involving taxes, etc are taken care of legally and effectively with the ADP team.

Easy to use, only effort is early on during set up. After that, it is fairly easy to use and train.

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The payroll platforms, access to reports, employee records are good and helpful. Employees have access to change update their profile and notifies payroll and administrator immediately.

Cons: HR related material is a tricky to find and navigate. End of year bonus payroll sometimes gets complicated when there are special request son changing deductions. Helpdesk has been helpful setting it up. Also special payroll for the last payroll for an employee that is leaving, gets complicated at times.

Good experience with the software. Easy to use, user friendly.

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software is very user friendly! With a staff of 18, it literally takes just a few minutes to prepare our payroll.

Cons: Trying to get in touch with someone when we have notices or issues can be a chore at times. I'd love to have ADP sent out a "Contact List" on who, when and where when you need to reach out and speak to a rep.

Overall: Ease of payroll and reporting

I like the platforms that ADP has available, customer service is always great.

Aug 17, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The amount of information that is available to me. The reports that are available have been very useful and have a look that makes them easy to use.

Cons: The effective date of salary adjustments is locked within your current pay period. Employee reviews are generally at least one pay cycle behind and it would be nice if that date reflected the actual review date.