# Neigbrs by Vinteum Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Neigbrs by Vinteum the right HOA solution for you? Explore 47 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158418/Neigbrs/reviews --- Neigbrs by Vinteum 4.4 (47) [View alternatives](https://www.capterra.com/p/158418/Neigbrs/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 7th, 2026 # Reviews of Neigbrs by Vinteum Ease of use 4.3 Customer Service 4.7 ## Pros and Cons in Reviews Sl Scott l TreasurerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “Better integration with IOS and Cell/tablets is needed“ December 16, 2025 KC Katy C General ManagerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “The support staff promises to make changes, but they never get to them. And the few things they do take forever. And if you do decide to use them only do a month to month because they do not have any cancellation policy.“ November 14, 2025 Frank D ResidentReal Estate, 51 - 200 employeesUsed the software for: More than 2 years. “It has been a great way to reach all residents and for each of us to reach out to the Board or other residents in the community.“ August 9, 2025 KC Katy C General ManagerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “The less expensive choice has turned out to be much more costly.“ November 14, 2025 Frank D ResidentReal Estate, 51 - 200 employeesUsed the software for: More than 2 years. “Vinteum has excellent customer support and has always rapidly addressed issues faced by our HOA in using the app.“ August 9, 2025 OR Oscar R PresidentExecutive Office, Self-employedUsed the software for: Less than 6 months. “Complete up to date community communicative tool which is easy to navigate.“ August 22, 2025 ## Showing most helpful reviews Showing 1-25 of 47 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jeffrey K. Property Manager Hospitality Used the software for: Less than 6 months ### "Great service for our condo" August 8, 2025 5.0 Pros Great customer service. Great pricing. Easy to use and upload files. User interface is attractive and straightforward. Cons None so far. Everything has gone well. Customer service has been very helpful and good response times. Alternatives considered [Condo Control](https://www.capterra.com/p/143800/Condo-Control/)[BuildingLink](https://www.capterra.com/p/114529/BuildingLink/) Reason for choosing Neigbrs by Vinteum Price and features of website page. Ease of use. Review Source Response from Vinteum Software August 13, 2025 Thank you, Jeffrey, for your kind words and positive feedback! We’re delighted to hear that you’ve had a smooth experience with our platform. Our team takes pride in providing both great technology and exceptional support, so it’s wonderful to know we’re meeting your expectations. We look forward to supporting your condo community for many years to come! RJ Richard J. Board member Real Estate Used the software for: Less than 6 months ### "A great software for Florida compliance! " January 30, 2026 5.0 Until now our overall experience is great, fast set up, kind and available support, everything is running smooth. Pros Ease of use, user friendly, strong communication features, perfect for compliance. Any Florida HOA should look for those guys for documents storage, website and E-voting. Their customer service is also excellent once you find your ideal channel to connect with Vinteum’s team. Cons I believe they could improve their finance management features else than Quickbooks but it seems it’s on their roadmap and will be release briefly. Alternatives considered [PayHOA](https://www.capterra.com/p/146693/PayHOA/) Reason for choosing Neigbrs by Vinteum Pricing, sales rep relationship and kindness, best support Review Source KC Katy C. General Manager Hospitality Used the software for: Less than 6 months ### "Don't bother - save yourself frustration!!" November 14, 2025 1.0 Very very frustrating. We tried for almost two months to adapt to the new software. We ended up with a building full of frustrated residents, and even more frustrated staff. The support staff promises to make changes, but they never get to them. And the few things they do take forever. And if you do decide to use them only do a month to month because they do not have any cancellation policy. We stupidly paid for a year in advance because the service sounded so great, and now they will not refund any portion of that year even though we have had to go back to Building Link. The less expensive choice has turned out to be much more costly. I guess buyer beware! Pros It was relatively inexpensive compared to Building Link, and the front facing website looked attractive. Cons It is a klunky system, especially on the management side. If you are signing in as an administrator you cannot see the "talk to manager" messages. If you sign in as manager you lose your master admin abilities. You have to sign in to each separately. If you have more than one manager or an assistant manager they both get notified anytime someone sends a message. There is no way to put more than one address per resident, which is an issue in a seasonal condo. The zoom feature seems great until you try to use it for a large meeting. Sound quality was so bad it was nearly impossible to hear anyone, and the screen went black for many attendees. The training is done by a team in South America and they are very hard to understand if you have older residents. It is not set up in an intuitive way like many systems, and you find yourself hunting around to find simple tasks like trying to look up a unit. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Reason for choosing Neigbrs by Vinteum Salesperson presented a product that promised much more than what we received. Switched from [BuildingLink](https://www.capterra.com/p/114529/BuildingLink/) It seemed like it would be more user friendly and help keep the association compliant. It did not meet either expectation. Review Source LP Lance P. Webmaster Non-Profit Organization Management Used the software for: 1-2 years ### "Using Neigbrs for Condominium HOA management" May 10, 2024 5.0 We are very happy with the site and have no plans to change to something else. Pros Very nice system at an affordable cost. Customer Service is excellent. Cons Only one document file at a time can be uploaded. One cannot upload a file with multiple documents. Reason for choosing Neigbrs by Vinteum It had the greatest capacity for what we needed at a good price. Customer Service also was excellent. Switched from [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) The prior site did not work - it never worked even after 1 year of trying. Review Source Response from Vinteum Software July 5, 2024 Hey Lance, Thank you for your kind words, we appreciate having you as a client! After recent improvements, you can now upload up to ten documents at a time. Please check the updated help center: https://vinteum.tawk.help/article/how-to-add-documents KB Kay B. Volunteer Facilities Services Used the software for: Less than 6 months ### "Has depth and breadth you need--and still easy to implement" November 27, 2023 5.0 It seemed a bit scary to implement at first. Through training and reading, I realized it was simple--if we don't need a function, don't implement it right away or at all. Focus on the basics. Get people using it. And then focus on getting even more residents on the system. Pros Easy to customize Great tutorials Excellent help chat and training Well designed Users love having an app on their phone Affordable Cons I still have a hard time spelling "Neigbrs" Switched from [FRONTSTEPS](https://www.capterra.com/p/164415/FrontSteps/) Prior website didn't have an app and very hard to maintain. Review Source Response from Vinteum Software November 28, 2023 Thank you so much for your kind words, Kay. I'm so pleased that we have been able to help you and your community! Frank D. Resident Real Estate Used the software for: 2+ years ### "Great Communication & Organization Tool for Residential Communities" August 9, 2025 4.0 I've used Vinteum as an HOA member to provide documents online for residents to use and see. We've also used it for community surveys on issues or policies being considered, and for votes on a wide variety of issues and elections. It has been a great way to reach all residents and for each of us to reach out to the Board or other residents in the community. Pros Vinteum has excellent customer support and has always rapidly addressed issues faced by our HOA in using the app. The cost is very effective for our small residential community. Overall it is easy to use once residents become familiar with it. Vinteum has been a great tool for management of community documents, facilities, and communication. Our community has been pleased with it since beginning to use it over 4 years ago. Cons The biggest complaint from new residents is getting familiar with the app and how to use it. Because it is so comprehensive, the many options can initially be confusiing. With use and a little effort, it can become a valuabl;e communication tool. Review Source Response from Vinteum Software August 13, 2025 Thank you so much, Frank, for your thoughtful review! We’re thrilled to hear that Vinteum has been a helpful tool for your community. We also appreciate your honest feedback about the learning curve for new residents. Because of our wide range of features, it can take a little time to get familiar with everything. Our team will continue working to make that process smoother and onboarding as easy as possible. It’s a pleasure to support your HOA, and we’re grateful for your trust and partnership! OR Oscar R. President Executive Office Used the software for: Less than 6 months ### "Great Community Communication Tool" August 22, 2025 5.0 Excellent & looking forward to future improvements. Customer service is superb during the on-board training was extremely beneficial & very responsive in answering any questions. Pros Complete up to date community communicative tool which is easy to navigate. Very respectful A+ customer service. Cons Confusing method to download products, especially the excel spreadsheets & not being able to manipulate the application. Assigning packing space is a challenge, since requires a detail description of vehicle data. Should be able to assign separately. Review Source Response from Vinteum Software August 27, 2025 Thank you so much, Oscar, for your thoughtful review. We’re very happy to know that Vinteum has been a helpful tool for your community and that you’ve had a great experience with our Customer Service team. We also truly appreciate your honest feedback about the product downloading method. Your ‘Assign Separately’ suggestion has already been shared with our Product Team, and we will keep working to make every process smoother and onboarding as easy as possible. If you have any future inquiries, please feel free to contact us. Our team will be glad to assist you and will respond within one business day. It’s a pleasure to support your HOA, and we are so grateful for your trust and partnership! GO George O. Website Administrator Accounting Used the software for: 6-12 months ### "Vinteum Experience to Date" August 22, 2025 4.0 Overall experience has been good. Password issues have been annoying and time consuming and shake my confidence that I can get on the system each time. Pros Customer support has been very good. We seem to get issues corrected quickly. Prefer being able to make a phone call rather than sending an email. Cons Not being able to use Apple products to enter the website and use all the features outside of the app. Have also recently had many issues in the last weeks getting on the system because it says my password does not match the system and I have to reset it (with the same password) and it sometimes does not work. Also if I am using both the app and a pc I have to go through the reset password on each device before it will work. When it does not work I have to call Vinteum for help. Review Source Response from Vinteum Software August 27, 2025 Thank you so much, George, for taking the time to share your review. We’re truly sorry to hear about the trouble you’ve had logging in. We know how frustrating that can be. Rest assured, your feedback about the Apple Products integration has already been passed along to our Product Team. After looking into it, we couldn’t find any login errors on the platform, but we do recommend enabling Face ID in the app, as it’s a simple way to avoid any password issues in the future. If the problem persists, please don’t hesitate to reach out. Our team is always happy to help and will respond within one business day. It’s a joy to support your HOA, and we’re so grateful for your trust and partnership! SL Scott L. Treasurer Non-Profit Organization Management Used the software for: 1-2 years ### "Product in motion" December 16, 2025 4.0 Good and with a few enhancements it would be great. Some areas need better placement of next steps. Reduce clicks needed to complete task. Better integration with IOS and Cell/tablets is needed Pros Ease of use. Dashboard for users is easy on phone, tablet or laptop. Many useful tools and has been growing since we started. Cons Zoom feature does not allow administrator to mute all and control who speaks. Talk to board is only to return answers. We need an option for Board to send message to 1 or many residents. Review Source PN PATRICK N. President Real Estate Used the software for: 1-2 years ### "Great condo website " August 22, 2025 5.0 It has been very wonderful and all the owners enjoy it tremendously. It is user friendly and very easy to navigate Pros Great value for the monthly cost. We looked at many websites and this one was rhe best deal we could find Cons It is hard to say I believe we would like to see a section on parking space available. We have a need for that. Review Source Response from Vinteum Software August 29, 2025 Thank you, Patrick, for your kind words and positive feedback! We’re delighted to hear that Vinteum has been a helpful tool for your community and that you’ve had a smooth experience with our platform. Regarding your suggestion for a ‘’Parking Space Availability’’ section, Neigbrs has a feature just for that! If you’d like to know more about how it works, read our Help Center Article here ➡️ http://bit.ly/3USnau3. If you have any future inquiries, please don't hesitate to contact our support team at cs@vinteum.io or 844-900-0910. We will be glad to assist you and will respond within one business day. It’s a pleasure to support your HOA, and we are so grateful for your trust and partnership! ER Ellen R. Retired Non-Profit Organization Management Used the software for: 1-2 years ### "HOA Usage" May 1, 2022 5.0 Pros Neigbrs is a great tool for our HOA as well as our residents. It allows for easy communication and storage of documents. We highly recommend it for other HOAs. Cons There should be a mechanism that allows for deletions of residents and units when the property changes hands. While our customer service liaison responds to us very timely, it would be more expeditious to perform this function by ourselves. Review Source Response from Vinteum Software May 19, 2022 Thanks for your kind review, Ellen! BP Bruce P. Master Administrator Computer Software Used the software for: 6-12 months ### "Review" May 2, 2022 5.0 Exceptional Pros The people who work for the company or a great support system. So even people like myself who have great difficulty navigating, as I am not the most computer illiterate person in the world, our representative \[SENSITIVE CONTENT\] has been amazing, superior customer service, that makes all the difference Cons The only con I would say is that the system does not work 100% perfectly on the Apple mobile devices. Those are the only complaints we have gotten From our membership Reason for choosing Neigbrs by Vinteum This product seem to be the best pet Review Source Response from Vinteum Software May 19, 2022 I'm so pleased our support has made a difference. Thank you for your review! AF Allan F. Volunteer Real Estate Used the software for: Less than 6 months ### "The ideal solution for our community" April 18, 2022 5.0 We have moved from mass emails and 4 different ways to report service issues, to one simple, easy to use platform. We've had no complaints from our homeowners. Whenever a question comes up, Neigbrs tech support has been quick to help. Pros We had specific needs for communication and management. We didn't need some of the financial aspects, so we may implement those later. Cons Nothing. We like it the way it is. Any suggestions we would have are minor. Reason for choosing Neigbrs by Vinteum Three factors: Capabilities, ease of use, price. For our community, it was the best option. Review Source Response from Vinteum Software April 29, 2022 Hi Allan, Thanks so much for your kind review! AB Alba B. Treasurer Civic & Social Organization Used the software for: Less than 6 months ### "Beta app review" March 27, 2023 5.0 So far very happy with application Pros I love the bets app. The tiles are much user friendly and easier to navigate. Cons i did not find anything I can find least about Neigbrs Review Source Response from Vinteum Software May 10, 2023 I'm so glad you're enjoying our new app! JZ Jay Z. Sales Apparel & Fashion Used the software for: 6-12 months ### "Customer support with \[SENSITIVE CONTENT HIDDEN\]" May 5, 2020 3.0 Good customer support Pros I know when there is a package for me And what times I can book the tennis court and make a reservation. Cons Sometimes getting locked out site and if you are not tech savvy it can be difficult to use. Review Source GD Gianina D. Secretary Non-Profit Organization Management Used the software for: Less than 6 months ### "Changed to Vinteum" November 26, 2019 5.0 The ability to reach others thru texting. Pros It is very easy to use and to instruct others. Cons Customization of icons, i.e. not all properties are condos, etc. Review Source NR Nidia R. President Management Consulting Used the software for: 2+ years ### "Reviewing Vinteum " June 27, 2024 5.0 Love it. They reply quickly We use it all the time and our owners are on it all the time so this works. Pros Set up and communications with team. Quick response when issues arise. Overall I think they are doign a great job. Cons Maintenance features need to be more robust. Review Source Response from Vinteum Software July 5, 2024 Hey Nidia, Thank you so much for the review. We appreciate having you as a client and hope to keep working with you to improve your community and Neigbrs. DD David D. President Real Estate Used the software for: 2+ years ### "Let this be your website" July 3, 2024 5.0 We are completely satisfied. It does everything that we needed a website to do for us plus so much more. It almost makes us want to expand our use of it, but we don't have some of the the amenities. Pros That the staff are quick to respond to any issues our users may have with the website. Cons Nothing. It is our older neighbours who don't know how to use a computer that is usually the challenge. Review Source Response from Vinteum Software October 11, 2024 Thank you very much for the feedback. We’re happy to know that you’re a fan of the website platform we built for your community. We also have several other features that it would be amazing for you to use. As for the older residents who don't know how to use a computer, we offer a mobile app that could be a good option, and we also provide free training for both the platform managers and the residents. We take special care with those who are not tech-savvy. If you need any further support, just request it via email at cs@vinteum.io. FQ Fred Q. President Commercial Real Estate Used the software for: 2+ years ### "Good for owner communication " July 2, 2024 5.0 Good for the functions we use. Service and support has been excellent. Pros Automatic emails to owners with new notices Cons Owners read emails but haven’t really engaged with each other. Reason for choosing Neigbrs by Vinteum Cost and ease of use and installation. Review Source Response from Vinteum Software October 11, 2024 Thank you very much for your feedback. We are very happy to meet your communication needs and especially pleased to be achieving our goal of excellent customer support. We have several tools for resident interaction, such as the Social Network, Internal Chat, and more. If you feel you'd like to learn more about these features, feel free to contact us, and we'll provide specific training on these functions, for you or your residents. You can send a message to cs@vinteum.io and request extra training or support at any time. MP Maurice P. VP of HOA Commercial Real Estate Used the software for: 1-2 years ### "Vintage Reserve" June 27, 2024 4.0 I've been involved from the inception of our site and oversee and manage the site. Pros Ease of implentation and the excellent support you receive Cons I wish you could change the naming structure and location of the items on the main screen. Also, I would like recipients to have the ability to respond to notices. Review Source Response from Vinteum Software July 5, 2024 Hey Maurice, Thank you so much for leaving a review. We appreciate having you as a client and the feedback. RB Rhonda B. Administrator Internet Used the software for: 6-12 months ### "Working well for our community" June 28, 2024 4.0 Pros Documents. Social pages. Notices. Calendar and amenities. Cons Service requests are not what we were told they are. Meetings are not what we were told they are. Set up was complex and self-directed. Review Source Response from Vinteum Software October 11, 2024 Thank you for the feedback. We're happy to hear that Neigbrs is working well for your community. Our Customer Success team will reach out to you so we can understand how you and your community can make use of our Service Requests and Meetings features. I'm sorry you felt that the setup was complex. You and your community have unlimited support and free training sessions at any time. If you feel it would be helpful, you can schedule a session with our team, right? We’re here for you! LC Liz C. Manager Real Estate Used the software for: 1-2 years ### "Small management company" June 3, 2024 5.0 I am very grateful to have them, our needs are simple and they met them. Pros It is user-friendly and does most of the work for me. Customer service is fantastic. Cons I don't have any complaints after a year of using it. Review Source Response from Vinteum Software July 5, 2024 Hey Liz, I'm so pleased we have been able to help you and your community, thank you for your kind words! DS Denise S. administrator Non-Profit Organization Management Used the software for: 1-2 years ### "Daily Use of Neigbrs " April 16, 2024 4.0 Overall I love Neigbrs their support team is the best! If we have issues they are easy to access and help us fix any issues we may encounter. Pros We love the notice function that allows the upper management to keep our resident "in the know" on all things from emergencies to daily activities. Cons Our residents would like a better section like social media, also additional profiles should be available so that we do not have so many admins. Review Source Response from Vinteum Software July 5, 2024 Hey Denise, Thank you very much for your review! I'm glad Neigbrs can help improve communication in your community. BH Bob H. President Abaco Village Aviation & Aerospace Used the software for: 2+ years ### "Neigbrs Abaco review" October 13, 2023 3.0 better communication with members Pros E-mail blasts, Robocalls, Text outgoing blasts Cons Setup of communities, limited customization Review Source Response from Vinteum Software October 16, 2023 Hi Bob, Thank you for leaving a review for us! I'm glad we have been able to improve communication and hope to continue to work with you to improve your community setup. TK Tana K. LCAM Real Estate Used the software for: 2+ years ### "Love Neigbrs Communication" November 1, 2023 4.0 I used Neigbrs at my other property and recommended them to my new property. Niegbrs is now used in both locations. Pros Communication is an essential tool for property managers Cons It does not allow me to send reports to a spreadsheet to analyze Reason for choosing Neigbrs by Vinteum ease of use and pricing......................... Review Source Response from Vinteum Software December 27, 2023 Hi Tana, Thank you for your kind words! Similar Products Featured