Who Uses This Software?

Our solution is aimed at all companies, from SMEs to large corporations, with field workers such as technicians, auditors/inspectors and drivers/delivery personnel who are managed by dispatchers.


Average Ratings

21 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $27.50/month
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Praxedo
  • en.praxedo.com/
  • Founded 2005
  • Canada

About Praxedo

Optimize your field service management operations with Praxedo! Praxedo is a powerful and scalable cloud-based software. A turnkey solution, Praxedo has the shortest implementation times: Thats because it is an easy-to-use, fully customizable, and open platform which interfaces seamlessly with third-party applications. More than 600 field service organizations in a wide variety of industries, use Praxedo daily to optimize planning, scheduling, and tracking of work orders and field personnel.


Praxedo Features

  • Asset Tracking
  • Billing & Invoicing
  • Calibration Management
  • Dispatch Management
  • Inventory Control
  • Key & Lock Management
  • Mobile Access
  • Planning Calendar
  • Preventive Maintenance
  • Purchasing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management

Praxedo Reviews Recently Reviewed!


The product perfectly suits to my business.

Mar 08, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: What I like the most about Praxedo is the customisation. My associate and I need to keep informations from our clients, and our employees. Praxedo helps us saving these informations at one central point. We can customize our interventions report, and we actualy do it every week to fit our needs. It started with few pictures that employees were taking on working sites, and now we do our estimates with it, we do after sales service.

If you use Praxedo well, you can save a lot of time and energy. Searching informations by Clients, Site or Technician is so easy. Now I have an eye on everything from home and I can answer very specific questions from my customers while I speak to them Live.

Moreover, the Praxedo's technician bounded to our company is very very available and helpful. Anytime of the day I have a question, he'll answer and from the type of message I want, text, e-mail, call...that's a very big plus.

Cons: As much as I like how garnished is the program, I had hard team learning how to use it. Maybe it's because I was working with a different type of program. I can surely say that I'm enough aquinted to use it in a productive way, but I got to admit that I got some stuff to learn from still. I guess it would be easier to use if it wasn't that complex, but then again, I wouldn't be interested in the product...

There's also a link between my accountant program and Praxedo that is very useful, it adds clients from my accountant program to Praxedo and then, after an intervention, the bill is produced. All of this is made automaticaly, but it's working as fluidly as the rest of the program. It's a new feature so I guess it'll be fixed in a near future.

Over the years, Praxedo has proven to be a robust and scaleable field service solution.

Mar 01, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Powerful out-of-the-box features, 100% adaptable to our telecom and civil engineering businesses, short implementation time, easy configuration and intuitive user interface, extensive service report capabilities, real time communication and perfect sync between modules (mobile app/Web interface). Praxedo has been able to help support our significant growth.

Cons: I wish Praxedo could respond to new specific features development requests more quickly. However, their listening ability and constant need for innovation make them flexible and constructive. In addition, twice a year with their major releases, we get new interesting and solid features.

Capterra-loader

Flexible Power

Mar 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Instantaneous acces of interventions reports.

Natives notifications on technician PDA's.

Easy optimization of the planning due to pre-planning and cartography.

Powerful web services API to interfacing PRAXEDO to SAGE CRM and Business Management.

Self made personalized reports.

Personalized supply support and global activity reports.

Cons: Non-attendance of :

reccurence billing,

automatic advanced statistics

personalisation of scripts based on the customer

Overall: Modern planification and report tool.

Increased treatment capacity

Praxedo : a revolution for our work

Mar 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: In our project management and our interventions, Praxedo made a revolution ! End of the papers, end of the pictures sent by mail... From now, everything is centralized and available for everybody. Our customers are pretty happy of personalized reporting and our back office is saving time for the follow-up. Our technicians are happy to be valorized thank to their highest value feed back.

More, the Praxedo team is always avalaible for the problem solving and the developpement of new functions.

Cons: This software has no major issues. The only problem could be that Praxedo has no office in Belgium... But Paris not very far from Bruxelles.

Capterra-loader

Praxedo allows us to optimize our interventions and communicate in real time with our customers

Apr 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Its efficiency and ease of use, whatever the user profile (technicians, managers, customers), the first use is fast and intuitive. The other very important point for us is the gain in time that has allowed us to improve our profitability.

Cons: The multitude of possibilities and configuration can seem unpleasing at first. But after a little practice, we appreciate it.

Very nice experience with a team always available and listening. Good job

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to use, setting and getting started. Personalized setting, intuitive for the technician. I really recommend this tool. Very fast return on investment.

Cons: Nothing to report on this tool.

Overall: Quick return on investment. Very easy to use it. Appreciated by the technicians. Correct cost. Setup possible to do everything ourselves.

Excellent cloud field management software

Sep 05, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Praxedo is a very complete software to manage intervention. It is fully adaptable to your activity and your existing process.

Cons: For me it's only the design of the website.

Overall: Praxedo has many functionnalities and I really suggest to get learnings before use it. After, it's really simple to work with Praxedo software and the support team is reactive. Also, Praxedo is constantly improving with users' demands.

Customizable solution, easy to use. Excellent customer service.

Aug 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Praxedo a truly adaptable. The Praxedo team paid a great deal of attention to my project. They configured the solution to my business and processes by simply adjusting a few settings.

Praxedo support is great, responsive and caring, it is very much appreciated!

Cons: Praxedo meets all my requirements so I have nothing to say here.

Overall: The cool thing is that my customers can make their delivery requests themselves in the Praxedo portal. It helps me save time and money and makes my customers happy :)

Capterra-loader

Customers, technicians and managers love it.

Jul 19, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Praxedo's team advised us well on the first implementation. Then most of the customization job can be done by our own means. Once properly configured, it is versatile, powerful and easy to use.

It helps our operations flowing better, getting done faster, and we got great feedback from our customers.

Interesting billing model, you pay mobile licenses only.

Cons: The desk portal can be laggy and will freeze occasionnally.

Implementing new functionnalities seems to take a good while.

The billing process would be clearer if based on invoices with a clear recap of what you've been using.

Capterra-loader

HomeServe's contractors use Praxedo to manage claims in our customers' home

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Praxedo is flexible and reliable.

It is easy to implement. It was quickly adopted by our 3000 contractors.

It allows us to follow the claims we assigned to our network. We get in real time the job sheets signed by our customers and provide us data regarding the job duration.

Praxedo helps us to be more efficient.

Cons: Even if we already customized Praxedo to our specific needs, we would like to have customizations more easily.

Capterra-loader

We use Praxedo for our on field data collection.

Apr 07, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Praxedo can be use on multiple mobile OSs and works offline. The API system is very usefull to both prefill some data and pull back the collected data for analysis.

Cons: It is sometime complicated to gather high volumes of data but this is a marginal use case. Pictures sometime are to heavy to be managed correctly.

Overall: We gather data from our customers and track maintenance costs.

Nice Software for route planning (in real time!) and very easy to use!

May 15, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Lots of search an selection functions, easy to use. Nice to use as database in general and route planning tool. It is self explaining and you can easily link and plan dates on customers and technicians. It saves up a lot of time and offers lots of personal settings.

Cons: We sometimes have some problems with up- or downloading the files. Unfortunately the software sometimes crashes completely. The customer service could be a little faster in our eyes. Often, we get now answer at all...

Easy to use and fast to implement

Feb 16, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The way that the service technicians can document the working time and the planning tool (with the map function.

Cons: You cannot work with two mobile devices at the same time , meaning you can document the working time on a smart phone and at the same time write the service report on a tablet.

Capterra-loader

Help me a Lot for all my project

Feb 27, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Web base, easy of use, information live from all my technician. Planification easy and you can see the load of all your technician and switch job easaly

Cons: Possibility to change the hours entered by the technician in automatic entry mode.

But it work Well by manuel entry.

Praxedo is uselful the way it enables us to customize it. I use it daily and couldn't do otherwise.

May 16, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like the way it organizes information. It is easy to read and very helpful for me to include the information in my database.

Cons: I don't really like the way we can't classify the customized fields. It would be useful the way I use praxedo to fill my database.

Easy to use, to change/add individiual features

Mar 28, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Design could be easily changed to our own requirements, users could be added, restrictions and rights sets quickly.

Cons: Could be a little bit more stable, although availabilty improved. Feedback customer service could be faster.

Capterra-loader

Easy to use, to change and add individiual features

Jun 29, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The first use is fast and intuitive.

Self made personalized reports.

Easy optimization of the planning due to pre-planning.

Instantaneous acces of interventions reports.

Scenarios sending reports

Natives notifications on technician PDA's.

Cons: automatic advanced statistics

You cannot work with two mobile devices at the same time (phone and tablet)

We use Praxedo for maintenance (SWAPS) and in large customer projects

May 16, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: the generation of processes and checklists is logical and very flexible. Data handling in the customer area (on devices) is secure and transparent. The data management is excellent.

Cons: he access to data elements would have to be more flexible (e.g. photos)

The access/use of material is limited in the process

Overall: saftey processes

I'm the person that set up, implemented and customized this product for company since the beginning

May 16, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: One think that I like is that we can customized lot of think on the mobil application.

We can make differents work order for differents work (for example: one for internal work in workshop and one for exteranl work on the field).

Cons: One think that could be better, I think it is for company like us, mechanical copany.

It is very complicated to adapt this application for people who work in a workshop.

It is would be good if Praxedo adapt an work order for workshop work.

Oct 09, 2016
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Jul 27, 2018
5/5
Overall