Advanced Enterprise Systems

Utility Cloud


4.5 / 5
4 reviews

Who Uses This Software?

Maintenance Management, Field Service Management, Operations Management, Public Works Management, Asset Management function for municipalities, utilities, industrial, and environmental industries.


Average Ratings

4 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $85.00/month/user
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Advanced Enterprise Systems
  • www.utilitycloud.us/
  • Founded 2002
  • United States

About Utility Cloud

Utility Cloud is a highly configurable operations management platform enabling any size organization to reach optimal performance in areas such as asset management, work management, reporting, and compliance. Utility Cloud automates and orchestrates workflows, activities, communications, and reporting to drive operational efficiency. File forms, track assets, and collect data once, at the source.


Utility Cloud Features

  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatching
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Time Clock
  • Work Order Management
  • Asset Tracking
  • Calibration Management
  • Inventory Control
  • Key & Lock Management
  • Mobile Access
  • Preventive Maintenance
  • Purchasing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • CMMS
  • Energy Management
  • Equipment Management
  • Facility Management
  • Inventory Management
  • IT Asset Management
  • Maintenance Management
  • Parts Management
  • Preventive Maintenance Scheduling
  • Software License Management
  • Warranty Management
  • Work Order Management
  • Asset Budgeting
  • Asset Lifecycle Management
  • Audit Trail
  • Barcoding / RFID
  • Depreciation Management
  • Disposal Management
  • Document Management
  • Inventory Tracking
  • Tax Management
  • Asset Tracking
  • Billing & Invoicing
  • Calibration Management
  • Dispatch Management
  • Inventory Control
  • Key & Lock Management
  • Mobile Access
  • Planning Calendar
  • Preventive Maintenance
  • Purchasing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Compliance Management
  • Contract Management
  • Customer Database
  • Document Management
  • Equipment Maintenance
  • Fixed Asset Management
  • Job Costing
  • Project Management
  • Service Request Management
  • Work Order Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Preventive Maintenance
  • Quotes / Estimates
  • Recurring Appointments
  • Routing
  • Scheduling
  • Task Management

Utility Cloud Reviews Recently Reviewed!


Utility Cloud

Jan 15, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Utility cloud has made out back-flow/cross connection survey program much more efficient. The work order system is easy to use also . The ability to keep detailed records, and keeping a consistent work process with field staff is also very valuable.

Cons: Utility Cloud does a great job of adding to , and updating the software to keep it up to date with customer needs. At time when new releases are made, there are bugs that come along with it. i will say that the team does a great job attacking the issue, and resolving it.

Overall: We have had a great experience with Utility Cloud here. We are in year 2 of integrating our operations, and so far it has continued to streamline our operations. They are also very receptive to new ideas to better the product or to help make it more user friendly for our technicians.

Utility Cloud Review

Jan 23, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Utility Cloud is a tool in the palm of your hand that can provide operators instant information to get their job done. It is also great for documenting all types of work done in the field or on a piece of equipment at any time.

Cons: I do not believe there are any major cons that steer me or my operators away from using UC but like any technology it takes time to learn. One you learn the basics of the software it gets easier to use.

Overall: Overall my business has been able to provide customers with more information on the spot along with productivity being more stream lined with the creativity of the work flow process.

Utility cloud offers great value

Jan 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Utility Cloud is an asset management and work order software that delivers great value to its customers. It is far less expensive than traditional client-server options in its software market. It is much easier for an average end-user to use and feel comfortable with. The desire of the staff to customize the software to the needs of specific projects makes the software a virtual home run.

Cons: We have been using Utility Cloud for over a year now. During that time, there have been many enhancements and improvements to the product. Utility Cloud does a good job of publicizing those improvements. There are a couple of our workers within our organization that struggle to keep up with the changes in the program. Most of their improvements are seen as very welcome by most of our user base. However, I think it is inevitable that the pace of their improvements will frustrate an occasional user or two.

Great customer service!

May 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I work for a water department and to have all of our property files and as-builts for each property in the system is a great help to our service technicians in the field. They no longer have to come into the office to research the property. The can simply pull up all the information with their tablets.

Cons: I never had any official training with the software but the things I needed to accomplish were easily taught by my co-workers. Very user friendly!