Hemlane

Hemlane

5 / 5 21 reviews

Who Uses This Software?

Hemlane supports landlords, real estate investors, agents, and managers with a portfolio between 1 to 99 units. And, the software can grow with portfolios estimating more than 99 units.


Average Ratings

21 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $29.95/month
  • Pricing Details
    No setup costs, annual billing for best rates
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Hemlane
  • www.hemlane.com
  • Founded 2015
  • United States

About Hemlane

Intelligent property management - Hemlane uses the smartest and latest technology to support managers and owners with their rental properties. Hemlane automates the administrative tasks and is designed and ideal for portfolios between 1 to 99 rental units.


Hemlane Features

  • Billing & Invoicing
  • Commercial Properties
  • Contact Management
  • Credit Check
  • Expense Management
  • Insurance Management
  • Landlord Database
  • Late Fee Calculation
  • Lease Management
  • Maintenance Management
  • Owner Portal
  • Payment Processing
  • Portfolio Management
  • Rent Tracking
  • Residential Properties
  • Tax Management
  • Tenant Database
  • Tenant Portal
  • Vacancy Tracking
  • Website Management

Hemlane Reviews Recently Reviewed!

Very happy with the function of the software for our needs

Nov 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Its easy to use on our end once the tenants are set up. I love how it auto bills, auto late charges and lets me know who is behind. Also, the charts showing projected income for the next couple of months is nice.

Cons: Updates are being added as we go, and everyone is great to work with. I wish it had a better reporting function. Somewhere we could better keep track of expenses. We have to almost consider bringing in a quickbooks to track the expenses, on top of this product.

Overall: Time. I saves me time.

Terrific tool, really enjoy how it's made my life easier!

Nov 14, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's pretty quick and easy to get right into it and start working. And, I have never experienced such incredible customer support with software - simply the best, and the standard by which all others should be judged.

Cons: There are a couple functionality elements that sometimes leaving me scratching my head. But once I get it, I'm good to go.

We had a stellar experience with Hemlane from my very first phone call. One of the customer rep is a rare jewel.

Oct 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I am technologically challenged and I found the software very easy to navigate . The customer rep was right there to offer any guidance I needed. She was available on a Sunday to answer any questions I had and was incredibly patient and understanding that we had never been landlords before. She held my hand through the entire process and we met only qualified possible tenants. We were able to choose the tenants we wanted that first day. They have been as wonderful as the customer rep is!

Overall: it was easy to navigate and we found a fabulous tenant as a result right away.

This product is a great value & comes with excellent customer service & communication!

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Hemlane is an amazing solution for streamlined online property management. Our experience managing 30+ properties through Hemlane has been fantastic thanks to the efficiency of the program and the expert communication provided by Customer support representative and her team. Having the ability to accept online applications, quickly convert specific applicants to `Tenant Status and accept online rent payments almost instantly has saved us countless hours of time & resources. Our tenants appreciate the ease of paying rent from their homes, offices & cell phones securely, having the ability to schedule automatic rent payments & having secure records of their payments through Hemlane all in one online portal. We highly recommend Hemlane for all property managers no matter the size or model of the company!

Cons: We are looking forward to added features such as printable applications & property groups by owner. We appreciate that Dana takes all of our suggestions & questions into account.

Can't beat value and customer support.

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It's simple to navigate and doesn't overwhelm. When you do have difficulty finding something a simple email or phone call generates a very quick response and resolution. They worked quickly to update the software (two days) to make the payment date info. clarification that I needed. I had read about this quick response time in reviews when I was shopping for software systems and I experienced it first hand two months into my subscription.

Overall: Simplicity of use for myself and my tenants. Having my tenants calls taken care of when they occur. I do want to remain aware of what is occurring but don't want to have to be on call 24/7. This works beautifully for that.

Fantastic support

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I use Hemlane's Smart management, and the amount of help you can get is great. My property manager is always willing to pick up the phone and ready to help.

Cons: The software is very easy to navigate once you get a hang of it. There will be some learnings to do for new users.

Overall: Saves time.

Hemlane provides excellent affordable property management solutions to real estate owner.

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The prompt customer support and flexibility are wonderful. As owner you could get involved as much as you like or you could step back and rely on the great support you receive from Hemlane to take care of your real estate management needs. With the easy access online tools you could manage your property thousands miles away and not worry about hiring expensive local property management firm who charges way more. Also included in the package you get help from its online legal partner who is great for answering questions and preparing legal document. It is a one stop shop that meet my property management needs.

Cons: The software is constantly adding more features and it will provide more benefits for the users. Looking forward to more offering.

Excellent tool for property owners who want to be Landlord, at the same time Property manager.

Aug 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Accessiblity of property management tools especially with service payments to vendors and rental payments from tenants.

Cons: It won't allow same day showing schedule. When a prospective would want an immediate preview, Im not able to update the dashboard.

Fantastic program for property management and home rental. Very quick results.

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The ease of use, wide range of advertising. There is really fast tech support from folks that know how to use the program. Oh, and did I mention the price. What a value!

Cons: That it is not really geared for commercial rentals. I am hoping they go into the commercial market as well.

Overall: It saves me time, and a lot of money. We are renting our home in California while my husband works on the east coast. This is 10% of the cost of traditional property management groups that I interviewed. Very friendly knowledgeable people. I think of it as the Airbnb of the long term rental market.

Hemlane is ideal for my 5 properties

Feb 22, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It is simple and I don't get lost in it. I really like their marketing feature (made it easy to find a good renter) and their free onboarding.

Cons: I asked for a couple of things that are not in the software yet -- task reminders and send checks to my vendors.

Overall: This company has ridiculous customer service, free onboarding, and a simple product. There are a couple of additional features that I want added to the software, but there are workarounds and the team is good at listening to me to have these features added to their enhancement list.
I really like their marketing software -- it makes it easy to advertise my rental properties and see prospective tenants in one pipeline. I have only used the product for 2 months, but was able to get a renter very quickly through it.

Recommendations to other buyers: My advice is to use Hemlane if you are independent like me and want to know everything going on with your properties but not do the work. The software will remind tenants on rent and late fees, remind my leads to show up to the property for a showing, and other things that I don't have time to do.

Hemlane is Great

Feb 08, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The price and the support provided

Cons: Not being able to group units and building and building group.

Overall: I have found the support from Hemlane to be excellent. I am saving a fortune compared to the Real Estate Management Company I was using.

If I need anything, Hemlane tries to get it for me.

The Best Property Management Software For Real-Estate Investors and Entrepreneurs

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Hemlane is intuitive, client centric, and I like that it is developed first for a cloud and mobile environment.

Cons: I only hope that Hemlane keeps adding features I reccommend--they have been very receptive to client feedback, and work to incorporate both design and functional changes as they make iterative improvements to their platform, and build out the technology's capabilities.

Overall: Hemlane is a wonderful tech enabled property management solution for real-estate investors looking for a cloud based and client centric partner that allows them to streamline their operations, cut costs, and interface with tenants and vendors in a time efficient manner. Hemlane's software is intuitive and brings traditionally cumbersome and time consuming property management processes such as rent collection, vendor coordination and payment, and leasing in to a time efficient and seamless system enabled by a superior technology backed by a professional and responsive staff. Whether you are a small real-estate investor looking to self-manage passive income generating properties, or are a full time real-estate professional with an existing full service property management staff and large portfolio, Hemlane can help modernize and professionalize your property management processes.

Recommendations to other buyers: The leadership team of Hemlane is thoughtful, and the customer service is responsive.

Highly recommend it

Jan 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Transparency on the rental business and good communication channel with my tenants & property manager.

Cons: Need some work to complete the work - not exactly full service, but it is good that I could have a control.

Overall: I moved for my job and left my property to OneRent for rental income. And then I had to fire them because of their poor performance and lack of communication. The transition was challenging not only because I was away, but also because OneRent won't cooperate. the founder was very patient & professional to handle all the issues and bring everything back into normal. While I was struggling with OneRent, I missed the chance to rent out my place, but she was able to find a good tenant after 3 showings.

There are a bit of work involved - filling a few forms and so on. But these are the things that any landlord would like to be involved or at least wants to know. There is absolute transparency in the process and the fee is substantially low. Most of all, Dana is very knowledgeable and fantastic at handling the issues.

One more thing - not sure if OneRent was trying to rip me off or if the price with Hemlane experts are reasonable. In any case, I got two quotes from these two property managers for the same job and Hemlane¿s quote is 40% lower than OneRent.

In all, I highly recommend hiring Hemlane - it is good to know what¿s going on and my property manager has my back.

Recommendations to other buyers: There are a few bugs in the system - not working hyperlink and so on.

Hemlane significantly facilitates the expansion of my property portfolio

Jan 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: As I hold investment properties in a number of states throughout the US, Hemlane has provided me with an ideal, consolidated management solution, offering smart software and on-ground support applicable to each property. I now spend *significantly* less time - and have less headache - with the management of my properties. Being a client of Hemlane, I cannot imagine investing in more residential properties without them.

Finally software and service wrapped up in a single package

Aug 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I've been looking around for property management software to help me manage my properties. Surprise to find Hemlane not only does the software, but also offer support for maintenance requests and leasing. Now I can finally fire my expensive property manager! Can't recommend them enough!

Flexible product and great service

Aug 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Comprehensive and flexible.

Overall: Covers 90% of what a traditional property manager offers at a fraction of the cost. It's also much more flexible than many other online property management software.

Best Property Management Company

Jun 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Tenant Screening
Online portal
Customer service

Overall: In all my years as a landlord, I have always had a numerous amount of issues with tenants. Once I made the switch to Hemlane, virtually all of my tenant troubles have vanished. The feature I like best is the tenant screening and background check. Would recommend this company to every landlord that wants to spend less time worrying, so all of them!

Hemlane is an awesome property managment service and a cool technology company

Jun 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The tech aspect
Quality of management of properties

Cons: Not great for someone who doesn't know how to use the internet or check email frequently. Even for tech challenged people, this service is easy to learn

Overall: I was really blown away with everything Hemlane offered. The technology aspect of the company is amazing and the user experiene is very friendly and easy to learn

Hemlane is a superb service that greatly improved my experience as a landlord

Jun 27, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The customer service and the technology

Cons: Not ideal for C class or below properties

Overall: Before Hemlane, I was a do it yourself landlord. I made the occasional error in dealing with tenants and the process was extremely time consuming. After I made the switch to Hemlane, my time spent managing my properties has been greatly reduced and there are never errors made when dealing with tenants.

Best customer service that I've experienced

May 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I normally don't write reviews, but it is Sunday morning (of a 3 day weekend). We had urgent maintenance issues, and Hemlane's software and services addressed the issue as quickly as possible. Would recommend to anyone.

Increased my bottom line

May 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been managing 9 properties, primarily in Denver. Hemlane's software and agents (they work with local property managers for certain tasks, such as open houses) have made my management significantly easier.

I don't need to visit my properties as often and I've saved 40% in property management costs by using their software. I don't know why I didn't hear about them earlier.