Who Uses This Software?

Business productivity, SaaS


Average Ratings

218 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $19.00/month/user
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Mobile - iOS Native
  • Training
    No
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • JotForm
  • www.jotform.com/
  • Founded 2006
  • United States

About JotForm

Creating a PDF out of form response data is a hassle. The ability to customize a professional design of these files, much less send it in an email to colleagues, vendors, customers, and clients, can be a challenge or at least require someone with special skills. JotForm heard about all of these difficulties from users and we understand your pain. The easiest online form builder has come up with an answer to their problems. The best part -- theres no coding required.


JotForm Features

  • Approval Process Control
  • Archiving & Retention
  • Collaboration
  • Document Indexing
  • Drag & Drop
  • Full Text Search
  • Remote Document Access
  • Rules-Based Workflow
  • Text Editing
  • Version Control

Vendor has not completed this information.


JotForm Reviews Recently Reviewed!


Capterra loader

JotForm is the best way to gather information from anyone, for anything.

Nov 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how customizable JotForm is. You can get it to do anything you want, with as many custom conditions as you want. We use this for both external-facing forms like job applications, and internal forms like incident reports and expense reports. I love that you can not only receive an email for every completed form, but also easily download a PDF of each one or download a spreadsheet summary of all responses to date. Or better yet, you can have JotForm deposit all of that straight to Google Drive for you. The form features are very robust, and I'm constantly taking advantage of new ones. For example, we have a very long form that users can choose to save before they submit it. I've set it up so that they get an email reminding them to go back and complete the form later. I also use the e-signature feature, the "upload file" feature, and I'm constantly setting up show/hide features. As in, if someone answers "Yes" to question 5, hide questions 6-9. JotForm has added a cool new feature to make their email notifications dynamic, so that only questions that are answered are included in the auto response. It's wonderful!

Cons: I wish JotForm did a better job with compiling survey data. The feature to graph your results is buggy and looks strange. I was able to easily download my survey responses and create my own graphs in Excel, but I don't think JotForm would be my software of choice for another large survey (we've only done one so far). I also wish JotForm offered the option to have a default email formatting style. As it is now, I have to go in manually to each email template on each form and add our logo and other formatting.

Overall: JotForm makes our team much more efficient. We're able to streamline processes that would normally take our team a lot of time to complete. For example, rather than posting a job application and combing through all the CV's that show up in our inbox, we're able to use JotForm to host the applications and easily view the submissions in one grid. We can also designate which team members should receive certain applications, so that everyone is notified in real time and there's no need to go through and forward messages. It's been so helpful to us, and I can't recommend it enough for automating processes.

Capterra loader

Super Helpful for My Web Design Clients

Feb 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I primarily use Jotform for a client questionnaire I send my web design clients, and it is super helpful. Rather than expecting them to know the answers to all kinds of questions about their branding, desired functionality, etc., I'm able to send them a form that covers all the bases and allows room for extra topics I didn't cover at the end.

The form has a great drag-and-drop UI, with options to make radio buttons, dropdowns, text areas, etc., and you can disable irrelevant questions before you send it to a client while not losing that question on your

It's easy to duplicate forms, limit forms to only certain users, review old forms that clients filled out, etc. And it's been free for me (I only send a few a month, since web design is my side hustle).

I haven't needed to reach out to support, so I can't comment on that front, but the fact that I haven't needed support speaks volumes to the functionality and reliability of Jotform.

Cons: Similar to Mailchimp, I wish there was the ability to see who has opened the email once you've sent the form. I've sent forms to clients before who seemed totally on board, but they never filled out the form and I wasn't sure if it was even received and ignored, or maybe the followed the link but didn't fill the form out. I also wish there was a way to view the client's answers in (somewhat) real-time, so that if they fill in one question, I can see that, instead of having to wait for the entire form to be submitted.

Overall: It makes it easy to get answers to complex questions from my clients. They feel relieved that they don't have to answer a plethora of questions over the phone where they aren't really able to sit down and research how they want to answer. A lot of web design hinges on good business planning, so I appreciate that I can offer my clients a more convenient way to prep for their website build.

JotForm is easy to use, yet has powerful features to customise and automate an online form

Sep 02, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Has all the basic fields required for the form, such as name, telephone number, date, number, text Has many useful gadgets you can search and plug into the form Drag and drop interface makes it easy to design a form without coding knowledge Field settings allow you to customise the form further Email settings very useful, for creating notifications and autoresponders Ability to customise Thank You page after the form is submitted Ability to create conditions, to make the form more relevant and user friendly Ability to share, search and use form templates created by other users As an old customer, enjoy preferential pricing

Cons: I would like to see the Signature field/gadget improve, to make signing on a smartphone a better experience I would like to see Take a Photo as a standard field option, and a form will only ask permission to access the Camera once, on the Smartphone. Currently if I enter four photo fields, the form would ask me four times about accessing the Camera. I would like to get help on how to add a further answser to a specific question, for example if being asked about health conditions, and a client has multiple health conditions, he can click on a "+" icon to add a further health condition.

Jotform is a "just works" software.

Apr 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am not an absolute professional in terms of computers, I build my websites for my work (Kraulkurse, Aquakuse and Triathlon Coaching) and everything in connection with it. I have only used Jotform as a contact and registration form and am very satisfied with it my modest ratios are enough for the free version of Jotform.

Recently I also tried a survey with Jotform. Maybe there are better alternatives here, which are completely specialized in surveys, but here too Jotfrom is completely sufficient and I can even use it to display the results of the survey live on the website. This is a feature that others might have, but I found it only at Jotform

For me, Jotform is a very good and reliable tool.

Cons: The available space, the number of forms, monthly form views, total form submissions and monthly form submissions is limited,

Overall: Nothing.

Capterra loader

Catch-all product

Sep 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: This thing is great- it solves nearly any problem on 1 hour's notice (while you search for a longer-term solution with deeper integration)

I currently use jotform for QA Surveys, Workorder generation (with unique, auto-incrementing serial numbers), labourer timesheets (where I can verify their check-in locations by using their IP addresses), intra-office action requests... and most of these forms are intergrated with Google Sheets to keep a running database of everything that's ever been submitted for later analysis.

Software is sold by packages of how many forms you get to submit... buy the Premium package. Once you get these running full speed, your office will generate thousands of these annually. All are straightforward, easy to track, and accountable.

Cons: The User Interface is somewhat limited. I can see why they want to control it (and force users to leave plenty of whitespace) but there are times when I want a no-messing-around, high-density interface to just get the job done.

Overall: Amazing. This has streamlined communication and added a level of consistency to collaboration that my company didn't previously have.

It's great, until you need support

Jul 24, 2017
1/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money

Pros: Jotform is pretty easy to use and set up decent looking forms that you can embed. Our non technical team members have been able to use it.

Cons: Recently, we stopped receiving our forms, mysteriously. We have a paid account and I contacted support which is e-mail only. Apparently, their idea of support is blame Google and shrug it off. Through the course of 4 e-mails over 3 days, we've whitelisted their IP's in our G-suite admin settings, updated our MX records, etc. done everything they've asked over the course of 4 or 5 support requests. We've used G-Suite (Google Apps) for 8 years and never had a problem with Jotform. The messages aren't in our spam folders. Their promise to escalate the support, never materialized. Products are only as good as their support, and they basically don't have modern support standards.

Jotform easy web-based form tool for non-programmers

May 14, 2015
4/5
Overall

Comments: Jotform is an online drag and drop form application builder for people with little time to spend on programming and coding. Jotform is designed to make it easy for users to quickly design their forms, test them and put them into production in very little time. Experienced users can create forms and push them into live mode in amatter of minutes. But Jotform really is thought for the unexperienced, non-programmer user who wants to design form applications and does not want to deal with any coding at all. The application works through an online interface/work area in which an empty space is filled with fields and texts that the user selects and drop until a form is created in the feel and manner of the user. Once the form is completed with fields and texts, the experienced user can copy the code that the application generates for him and past it in any website and the form will display in the manner it was design. You can make any modifications to form at the source, and the destination page in which the code was pasted will automatically update all the changes and modification made. The best feature of Jotform is that you can test it for free, they allow one of the best bargain in the market: 100 submission, 10 secure submission and 10 submission with payment, all for free. I have not seen this offered anywhere yet. The other great feature of Jotform is that you can get your collected data and take anywhere you want: Google spreadsheets, an SQL database or download to your local excel application. Perhaps the area in which Joftorm needs improvement is the way you sort the collected data in their severs, especially if you have data collected that needs to be validate by a human hand. Of course, this types of form are more more advanced, cuttingedge project. For the average form developer, Jotform is the perfect tool.

Pros: East drag and drop online form builder, with 100 submission, 10 secure submission and 10 submission with payment all for free.

Cons: Not easy to sort collected data in their servers for validation purposes.

A VERY HAPPY JOTFORM CUSTOMER

Aug 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I think discovering this has been amazing for our team, we are a team of organic farmers. We deliver produce to consumers directly. With such simple forms interface we are able to design forms to take orders from different customers seamlessly! Features like autoresponder, conditions and user CSS are so useful!

But the true power of this comes with the APIs they expose and all the integrations they provide, if you are good with programming, there is so much you can do!

We use google sheets integration extensively to track availability and use JOTFORM API to automatically publish that to the forms. I also have scripts to consolidate the orders, and send out packing lists from a server. Saved us a tonne of time and effort.

A very responsive customer support as well!

Cons: Sometimes I wish they had a phone customer support, but their email support has very quick turnaround, si i guess it's okay for now!

I think user Javascript has been disabled for security reasons but maybe they can find a way to ensure security and write JS as well

An innovative software to create the best suited forms.

Sep 22, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: For any job or vacancy, it is important to collect the exact details of the applicant. JotForm lets you not only create a form that is suitable for this purpose but it also provides a high level of flexibility regarding the fields you want to add to your form. There is an email notification system to inform you about each new update. This is really effective in keeping updated with the ongoings with the job applications. The best part is that a lot of the features are made available for free. Therefore, it compares really well with all of its competitors.

Cons: Graphing the content is just another difficult thing. Ther are only limited customizable options available to set how a notification should pop up.

Allows Leads to Easily Send Messages 24/7

Mar 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: All and all this is a great product and I recommend it to every business owner I meet.

Pros: JotForm is not only extremely easy to use, it is also my companies top lead producer. The forms are easy to create and to make specific for your companies needs. I created specific JotForms for different pages on my companies website and it was a game changer. I receive 5-10 leads each month from the JotForms and it is probably a 75% conversion rate at that point. I know that sounds like an insanely high conversion rate but it is true.

Cons: There isn't much a dislike about JotForm but I guess my only complaint is that it can be hard to figure out at first. It could be a bit more user friendly.

I find Jotform inviting, rich in time saving features, flexible, reliable and secure.

Jul 03, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I find it easy to use with pick lists, free format data entry fields, email & date checkers, email outputs which I can condition. I also like the flexibility to export data to Excel. It meets our needs for a paperless system for membership of our soccer club and it saves me time compared to our previous paper based system. I have found their support service to be excellent.

Cons: It's a bit of a challenge when you set up a form only to find later that the limits have been reduced but in my experience it's not been a show stopper and Jotform have helped me with workarounds.

Overall: I have enjoyed setting up a system which has saved me a considerable amount of time administering the membership system for our soccer club. I find the various features in the software easy to use and I like the ability to export to Excel.

Jotform is fantastic... but.

Mar 20, 2018
3/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Jotform works fabulously. The forms are easy to create, easy to use, and look beautiful. Even a notice can build customized forms that can be added to nearly any website or page to collect information or files. As an author, I've used them for contests, newsletter signups, raffles, and ARC book requests. Support is done via a forum, but they are quick and usually extremely helpful.

Cons: For all it's perks, Jotform has sadly gone the way of many companies lately... all about the money. Prices were consistently increased while amounts of form entries were lowered. Suddenly they decided to start charging us just for form VIEWS as well, so those that had forms on our main page for newsletter signups had to move them to another part of our website, or run out just because people viewed our webpage. They quickly grew too expensive for small indie authors to use. When the nickel and diming got too much, I sadly had to move elsewhere.

Beautiful forms quickly

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The forms can be as simple or as complex as you want them to be. You can embed them into a website, set them up with a landing page, set up an auto-reply email. It's quite easy to use and makes nice looking forms without too much extra work.

Cons: The help on the website is convoluted. It can be difficult to find what you need in the pages and pages of forums and FAQs. Sharing files with a coworker or partner can be difficult. It can be complicated to get your form looking exactly how you want if you deviate from the templates - the setup is overly complex for formatting.

Collecting information can be made easier by using JotForm.

Aug 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Whenever a form is completed, the user receives an email and also can download a PDF or spreadsheet in which all the data entered through the form is updated. There is also a feature to save the form before submitting so that the user could return to it for filling the details later. Since there are a lot of drag-and-drop options, the job to create forms is not very hectic.

Cons: There is a limit set up over the available space. And also the number of forms that can be made also has an upper limit. The support team can be only approached through emails. They do not show any interest in solving the problems of the users. Once the data is collected, it becomes difficult to sort all of the data.

I wouldn't be able to run my business as smoothly as I do without these forms.

Jan 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user-friendly with many options - the only limit is your own creativity. You can customize the form to suit your brand in the designer section. Numerous automated email responses.

Cons: Recently the price upgrade doubled and the number of free forms allowed was reduced - this has placed limitations on what I could do with JotForm purely because I cannot afford the monthly fees.

Overall: People interested in my services can be linked from social media directly to jotform and then into my inbox. Saves a lot of time in that I don't have to keep checking my Facebook posts and manually adding/sending emails.

Works well on it's own, way more powerful when integrated

Apr 11, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: If you just need a way to include a form on your website (how I use it) or for another online purpose, JotForm works as advertised right out of the box. It's versatile enough to be used as a contact form, or a detailed survey or questionnaire. No need to mess with HTML code either. Simply copy and paste and your form is available for others to use. I personally use Wordpress, and their WordPress integration is a game changer. Once you install the plugin, it connects to your JotForm account and will allow you to pull in any form you've created to display on your page.

Cons: Some advanced functions require a bit of tinkering to get right. For example, you can enable encryption for your forms, but make sure you keep the key you created. If you lose it, you will need to create a new form. This isn't a dealbreaker, just something to be aware of as you create your forms.

I know with Jotform I can handle any type of form need.

Oct 13, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how many power features are available. Their pricing is super competitive as well. Styling forms is much easier than competitors. The ability to group forms into folders makes it really easy to find the form you're looking for.

Cons: Some of the UI feels a bit clunky. Many of the integrations don't include much documentation, so it can be "trial and error" to figure some things out. Support is helpful, but there is no notification when someone has provided an answer to your question.

Overall: Setting up advanced multi-page forms for clients is super easy.

Great Form Creator

Oct 02, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I reviewed several form creators when I wanted to automate the food ordering process in my company. Jotform was far the best, especially when its came to usability and the conditional logic that is found in the service. Its easy to create logic for various purposes. There are several options available, and JotForm has several pre-existing conditions, and allows the flexibility to create your own equations for whatever business need there is. I managed to create a usable form in less than 1 hour, and I was unable to launch the form and garner reviews fairly quickly. I like the speed of the website hosting mechanism. The loading time of forms is optimized, as forms that are created and links that are shared are quickly loaded on whatever device is used. There is also a useful confirmation page after each form is submitted, ensuring users are aware that there answers have been submitted. All in all, a good service, specially if you are looking for a quick and fast method to collect data or create forms without having to program or invest in creating a website.

Pros: 1. Easy platform and straight forward usability 2. Good options on conditional logic 3. Quick hosting and great back-end 4. Lots of template options

Cons: 1. Too many features, can get overwhelming sometimes

Recommendations to other buyers: The free version is great for testing and getting your hands used to the system, but you will need a subscription if you want to do serious submissions or for medium to large data gathering projects.

Amazing form tool with tons of features

Aug 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: JotForm is a tool I don't think many people have heard of, but it's a great product that I use all the time. Even the free version offers pretty much anything you could think of on a form, and all while being highly customizable. I especially appreciated the ability for the user to include an audio snippet, as well as upload their own video/file. The paid version takes the branding off and offers a bit more customization if you're trying to include it within an existing website. Google sheets integration is awesome, allowing you to quickly compile form entries in a central place.

Cons: I don't think there are many cons - perhaps the ability to purchase a paid version at a lower price point, but I didn't find it particularly expensive and have used the pro version a few times. Had a couple issues integrating it into a WordPress page at one point but I don't think it's an issue any longer.

Overall: Amazing tool - highly recommend JotForm.

We use Jot Form for our event site reservation form.

Apr 06, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The templates are nice and it is very easy to personalize the forms. There are many widgets and integrations to use to make the form function for your purpose. Whenever we have had issues with our forms (maybe 3 times in the last 6 years I have used them), the customer service is very quick and receptive.

Cons: Every issue I have had with JotForms has stemmed from a user-end error. The software works perfectly well for our purpose.

I use jotform to hear what my buyers have to say about the products

Oct 07, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I have an E-commerce website which I export data of the people who visited the website and those who purchased from me every weekend. Then I send them a well prepared survey with Jotform enabled to get feedback about how pleasant was the experience visiting my website. Jotform instantly sends back the results after a customer submit it and notify by email. Everything like conditional logic and checkpoints are pluspoints.

Cons: I have a shopify enabled website which I always need to get feedback from the visitors. I am not able to integrate a jotform with this website which I want to popup immediately after a customer makes a purchase. I have asked the support team about this and they said there is no such advanced feature available.

Jotform is a great program and simple to use.

Apr 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: The price is great for the amount we use it. Also, it can be downloaded as a pdf. This is important for our school since we typically need to create forms and then share the results.

Cons: We use this program a great deal in our school but we can't put our logo on the top of forms. Since many of our forms are sent to those outside the school we wish we could identify ourselves better.

Capterra loader

Great form builder!

May 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the fact that you can build anything you dream of. There are so many customizations that allow you to take your form to a whole new level if you put some time and effort into it.

Some things that I find essential:

- easy to use - drag & drop

- highly personalizable

- you can make your forms mobile responsive

- you can apply conditional formatting (for example, you can make one question appear only if the respondent replied in a certain way to a previous question)

- you can use it for file uploads (e.g. CV submission form)

- a wide variety of templates

- great documentation

Cons: I can't think of anything I don't like about it. I used both the free and the paid versions and they're great.

Great Form Tool

Mar 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Jotform makes it super easy (and dare I say it - fun!) to put together forms. I have used it to build maintenance request forms, guest surveys, and various other request forms that guests might fill out. In the years I've been using Jotform they have improved their interface, made their form builder more user-friendly, and made it easier to add conditional logic to your forms - win win! I have had no problems adjusting the look of my forms, and have been able to easily add them to web pages when necessary. I also love the options for sending email notifications when a form is completed - this is really great to keep our team informed.

Cons: Jotform has reduced what is available in their free plan, but really you can still do a lot even if you don't have the budget to invest money in it. And if you DO pay for a bit more then you've really got a lot to work with. I can't think of anything else to complain about. So far I don't think I've come across anything I wanted to do with Jotforms that I couldn't do.

It was great until they changed the service we had prepaid for and now to get the same service will cost us 7 times as much!

Mar 16, 2018
1/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: The service works great. It took a lot of time to figure out how to make everything work. Once we did, it has been a great tool.

Cons: The company does not honor their agreements. Our nonprofit service organization of over 190 members started using Jotform a little over a year ago. We prepaid for 2 years and invested hundreds of hours to build about 30 forms that we use for club administration and fundraising. It worked wonderfully! Then Jotform decided to change the service they provide. Instead of unlimited payment processing that we already paid for, we now only get 10 payment transactions per month. To get unlimited (which we paid for) will now cost us 7 times as much! What kind of company does that to a customer that has already paid for a set service? And even more important, will not reply. Is it possible to have a real person call me?

Surveys, Submissions, Satisfaction

Aug 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: The Jotform tools and formats are completely intuitive and easy to use from creating forms, personalizing formats, adding pictures and logos, editing content, receiving and reviewing submissions. If I ever have a question or difficulty creating and editing a document, the tutorials answer most questions and Live Chat is extremely helpful.

Cons: We have used Jotform for many years. If I have ever noticed a weakness, I usually receive notice of upgrades or new opportunities with Jotform.

Overall: Our overall experience is outstanding. We are a customer service organization and the forms we create help us to provide better customer service and assess our own strengths and weaknesses.

Easy and productive

Aug 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: With Jotform you can integrate forms with google sheets. With this way you can easily create all the databases needed for our business.

Cons: The prices are slightly higher than the competitors, although it offers many more features. Other negative aspects I can not find.

Overall: Productivity, customer contact, time savings.

Jotform makes my life easier!

Apr 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, easy for others to submit registrations, orders, etc and I don't have to register & take peoples info by phone or email any longer like what was done in the past. I love Jotform!

Cons: I can't add rows to enter more submissions on the back end like I used to be able to on FormsCentral

Fantastic Solution for Intricate Forms

Jun 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Creating forms from scratch can be tedious, especially when there are several tasks that need to occur after the submission. JotForm is one of my favorite automation tools. It's flexible, it has a growing library of widgets, and it integrates with third-party software, allowing me to skate through my workday.

Cons: I'd say what I like least is the CSS customization, it's a bit glitchy. I end up editing the CSS in the browser then pasting it in. They're on the right track though, it's probably perfect for newbies!

Overall: JotForm saves massive amounts of time because building forms by hand isn't the best part of web development. Why reinvent the wheel?

Must use JotForm !

Nov 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I've been using Jotform for several years, they are always adding more features and its so easy to create your forms, this is a MUST have service.

Cons: some minor bugs here and there, but not really a deal breaker, if you need to create custom made forms you need this.

Great Product, but nickeled and dimed to death.

Apr 16, 2018
3/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Versatile, Covers many payment provider API's. Easy to implement and get a form up and running. Easy to update and edit.

Cons: As of May 2018, they are now limiting the number of payments you can take online, on top of charges and fees from your credit card payment processors. I'm a small company, and I feel I'm being punished for taking payments. I don't care for the model and will be looking for a jotform alternative.

Jotform has been great! I use it for everything!

Feb 01, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Jotform is a flexible and easy way to collect data. The software is drag and drop. There are many great widgets for different types of data collection.

Cons: Reporting could be made a little simpler--the visual report builder is cumbersome and hard to use...

Forms for me

Aug 20, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We like the ease of establishing a form.

We like how the client's are able to contact us easily online.

Cons: Our web developer had to input the form into our website.

Overall: We have had a good experience with JotForm. Once it was embedded on our site we did not have any issues.

One of THE best applications in my tool box

May 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is to use. I have tried a few other apps and always comeback to Jotforms. There just anythings a good as this.

Cons: There is nothing bad to say about this application. I have used it for over 6 years and it just keeps getting better.

The people at the help desk are very helpful

Jun 29, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The service. Knowing I can always turn to the service professionals and they will do whatever it takes to help me.

Cons: Some of the forms are blockey and I'd prefer to be able to customize them. I can, but it's cumbersome

Overall: interaction with customers

Best form building tool out there but severely lacking in design customization

Oct 26, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: With the integrations and powerful widgets available in JotForm, you can build almost any type of form that you need. I've even built complex ordering forms with the tool. Works with all kinds of payment providers as well. Customer support is quick to respond.

Cons: Templates and design options are lacking. You really can't build a good looking form without knowing CSS.

Manage and use the application in the company, to conduct internal and customer surveys

Mar 12, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is a very good tool to automate the process of sending and collecting data for internal satisfaction surveys and those that are sent to the client once each project in the company has been completed. It allows you to modify the CCS of each form, which allows you to customize it to the company's standards. You have a good option to generate the analysis reports of the survey result. It allows you to condition questions which makes it more versatile. It integrates with many applications and with the website of the company.

Cons: You need to have an option where using the option of individual choice you can repeat several fields on the same question, for example: add another study ?, by indicating that yes, I can request the same fields that I had already filled and saying no , move on to another question.

It would be ideal to have an option that allows the user after completing the form, modify it at any time, this because there are forms in the company that must be updated (add more information to the one that was initially had).

Overall: Improves the process of preparation, sending and analysis of surveys and any form in companies, is adaptable to various needs and is adapted to the image standards of the company. For users it is easy to use, it is very intuitive.

Jot Form has worked well for me for customers to submit their orders online.

Jul 31, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that I could customize to fit my needs and have it match the feel of my website. My customers love it.

Cons: It is a little difficult sometimes to set up a particular form the way you want it and you can't speak to anyone in customer service via the phone. It is all via chat or emails. Sometimes it is much easier to explain to someone over the phone what you wanting rather than having to type your question out.

Overall: My customers are able to pre-order their food on a weekly basis with me by using Jot Form. This makes things much easier for me!

Cool little software that lets you do an abundance of tasks in one spot

Jul 17, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: That you can do anything from a image upload to creating a "what if" formula, and it's all in the same spot. I believe we used it for a long period of time for free.

Cons: Software design, aesthetically it's a little basic, but that obviously doesn't prevent me from using it.

Overall: Being able to have tons of different types of forms and easy access for all projects with links.

Capterra loader

Best Form software I have ever used

Aug 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Jotform is a great software to create any time of forms for your company. Payment, intake, evaluation, survey the options are endless.

Cons: You have a limit on how many submissions you can have with the free version. However you can upgrade for an affordable price.

Overall: I can add forms to my website, landing pages, blogs and monthly reports, as well as, accepting payments.

easy to use; intuitive

Jun 27, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like being able to track results and see them in report format. Also like being able to do all kinds of sign ups and payments.

Cons: anything that we have wanted the program to do we have been able to figure it out and make it work with this program.

Overall: It has helped the church with sign ups and payments. We have been able to stream line our processes.

Value, Features, Ease of Use

Sep 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: They manage to couple advanced functionality with an intuitive UI.

Cons: Nothing, really. It's done everything I need it to do and more

Overall: They've been my go-to form platform every time.

More features than you could probably ever use

Oct 29, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: So many features that you can build practically any kind of form your business needs. New PDF builder is really amazing addition to the tool.

Cons: Strange bugs throughout the platform that are hard to describe until you use it. Sometimes the whole site seems to freeze up in the middle of building a form with conditions.

Great tool for creating forms...and it's easy!

Sep 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I was able to create and customize a form in minutes. It is easy to make modifications and it looks great on our site. I'm so glad I found Jotform.

Cons: I wish I could customize the layout of our form a bit more. Elements are stacked single-file, but I'd really like the ability to drag some side-by-side.

Super easy to use form builder

May 16, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use, templates available if needed, and that it generates spreadsheets with the data collected for easy tracking. Works seamlessly with PayPal. If you're a smaller business, the free version is more than you need! You can even import forms.

Cons: Adding some of the apps and widgets that they offer is not always as easy as it should be. That's really all that I can say that's negative.

Overall: We are able to send out forms for events and keep track of submissions much easier than any other software.

Why Create Your Own Form?? JotForm already has it!!

Jul 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tracking forms...I have replaced two old Access database programs with simple tracking forms! My JotForms easily replaced my old method and the reporting function is great!

Cons: Some forms are easier to modify than others. With so many to choose from, it is sometimes difficult to find exactly what you want so then you have to modify slightly for your own use.

Overall: Increase tracking of internal defects which has allowed us to be more proactive in our CAPA process!

Jotform is an easy registration tool and has great tracking

Oct 19, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to setup

Ability to add widgets

Option for adding a payment when guests register for classes

Takes less than 15 minutes to set up form

Easy to link forms to website and place in a shortcut

Cons: Would like a better way to have clients save form data and return later

Could have a few more attractive themes for appearance

Overall: I have really enjoyed using jotform and the ease of use is very helpful. It has been a very important tool for our clients to register.

Life saver to my daily business process

Jul 31, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Jotform is a very easy and simple online form that simplifies my business process on a day to day basis. It captures my customers data with simple ease and even allows us to take payments.

Cons: The service has been extremely valuable to us, the only thing I initially felt was abit tight was the amount of form views however once you upgrade your plan to Bronze the monthly form views rises to a considerable 10,000 monthly views.

Solid service

Oct 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I think Jot Form is good, works like a champ, hardly ever hit any snags and is reliable and user friendly. Gets the job done.

Cons: It does tend to fill up the data quite fast so you may have to continue to upgrade a few times to keep up the storage space.

Great forms and analytics

Nov 04, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: JotForm is a very easy and stylish way to embed questionnaires and other forms to your website or email blast. Analytics and visualization is what eventually helps with assessing the results.

Cons: JotForm is very limiting. While it's simple and stylish, you get a very low limit of answers on free plan. This pushes you towards an upgrade and I'm not sure that the benefits are actually worth the price.

Great for my DIY Website!

Aug 24, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: The forms are easy to create, easy to use, and look beautiful. I easily built a customized "contact me" form for my photography website.

Cons: Limits on number of forms completed before you end up having to pay. It can also be a bit cumbersome to compile a long/detailed form, but the pre-made pieces make it go together well.

Overall: Overall, it has been a very easy to use option for making my website look professional and allowing me to gather necessary information from clients.

Easy to use with great functionality

Aug 28, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I love how easy to use and user friendly JotForm is. I am not someone who understands computer technology and coding. But I found JotForm extremely easy to use and I was able to make a professional looking form with it. Thanks to the registration form I was able to create, my company has been able to expand our services and make our programming more accessible. JotForm's forum is also a great source for quick and useful help and ideas for improving your forms!

Cons: I wish there was a multiselect calendar function/widget that would let you select multiple dates on a single calendar without hard locking those dates so no one else can select them. However, there are plenty of work arounds and great calendar and date selection features.

Powerful tool with great support and easy to use

Feb 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: You can create a form in minutes. Excellent online support and the techs really take the time to understand your issue They continue to add features Excellent integration with other apps like google, zapier, etc.

Cons: Sometime I find a situation where I would like to query existing data and retrieve the record, but I know this is not really a database access tool. I've found creative work-a-rounds.

Great product if you have to have electronic forms

Apr 24, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Builder is fairly easy to use, most of the necessary items are easy to add, identify and implement. Easy to place with customized link on website, facebook page, etc.

Clean, easily identifiable labels, and very customizable as far as colors and look.

Cons: They keep changing the pricing point. If you have a subscription, you should not be subjected to price point changes until your subscription is up for renewal. Latest update almost doubles what we were paying.

It's not easy to have forms sized automatically for each device. Should be easy option to "Size for Mobile, tablet" option vs having to implement code. This software is designed for novice users, and not coders, so that change is imperative.

Overall: Ease of use, once you build, you can modify and implement changes very easily.

BEst Form

Sep 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, many features that integrate with many other services.

Cons: Not enough free submissions per month which makes it difficult for some of us that only need a a couple hundred and cant pay per year.

Overall: ITs really easy to use

JotForm makes life so much simpler

Nov 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: JotForm makes everything so much simpler. A task for work that use to take 10-15 minutes now takes our employees less than 5 minutes. JotForm is VERY user friendly and makes everyday business much more bearable.

Capterra loader

A dandy add-on for email design

May 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have used JotForm for some very complicated forms to use on websites. I also have had excellent success setting up fairly simple forms. There are a few templates that can get users started.

Cons: Designing the complicated forms takes quite a bit of testing. If the form is placed on a Home page, each time the page is viewed counts as a form view which can run your subscription costs higher.

Overall: Makes my life with MailChimp much easier

GREAT WAY TO GENERATE CLEAN FORMS

Jul 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I'm a bit seasoned with websites, design, and online forms, but this was so simple for me! The free options are a great tool to start with if you're trying to get people to sign up for an event or just capturing their email. They have a good amount of FREE, nicely designed templates! Which cuts down your production time! They have e-signature tools as well. So you can create that and embed it in your website and get signatures easy! I use WordPress for my website and they have it as options where you can go to whatever platform you use and they will tailor the embed code for that platform!

Cons: I make my forms and go on, so I don't have many cons. But, with the Free version, you get a limited amount of signups, like 100, so that can be an issue if you do big numbers! The more submissions you have, the more money you have to pay... Such is life right?

Great tool for use with overseas clients!

Oct 03, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how much control I have to create questions, forms, etc that work for exactly what I need. We switched to jotforms from using google forms because of clients in China who can not access google. Turned out to be a great switch that we are so happy we did!

Cons: Takes a little getting used too and learning their lingo for different functions and aspects you can add to forms, but the help buttons and hint buttons help greatly!!

Overall: We reluctantly went to jotforms because we had clients in China who needed to complete our forms. We were very comfortable with google forms and were hesitant to change, but needed to. Turns out we can do so much more with jotforms (still under their free areas) than in google forms! So happy we switched!

JotForm for educational organizations

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use JotForm all the time for submitting school activities and events, the system is easy to use and the automatic reply for event submitted it very helpful for recording purposes.

Cons: The only problem that I have experienced with the software would be trying to upload photos to the form, but I believe that might be due to the photo and not the program.

So useful

Aug 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Keeps all information in one spot. My techs are able to submit requests from their smartphones. Historical data is collected. Highly customizable.

Cons: There are a couple of glitches that I've found like when I sort my submittals and update one the screen will reset, but it's minor compared to how useful of a tool it is.

Capterra loader

BEst Form

Sep 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use and loads of features built in.

Cons: There's nothing to really say here, everything works as expected.

Overall: The best online form builder out there, hands down!

Its been great help

Jun 12, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

4 / 5
Value for Money

Comments: I found out about jotform via a google search and I must admit its the best I have ever used. I wanted a form to put on my company's facebook page and this did the trick (there was no 'add Facebook tab' at that time). With time I have grown to like jotform very much, when I run into some problem with my form so time back, the support was amazing. Quick response from the team and community. I love this and will recommend to all my friends.

Pros: 1. Easy and quick to use 2. No css complication for noobs like me 3. Its free to use (with my type of usage) 4. Widgets.....I love them!!

Cons: 1. I think its quite expensive, I have not upgraded but I did see 9.99 Euro/month.

Capterra loader

Better than the big players (with a slight caveat)

Sep 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The sheer range of features available is incredible, but never overwhelming because non-core functionality is managed through "plugins", which have their own catalogue and are all included in the subscription.

The new "cards" presentation mode bring JotForm up to scratch other other modern survey platforms. Their pricing is on par with the rest of the market, but the value of services received is higher. Also love that whitelabeling is included with all paid subscriptions.

Cons: I'm not too clear what their roadmap is. This makes is difficult to tell if their feature-set will grow with my needs. It seems that their development team are perhaps outsourced, or at least quite isolated from the business and support side of the company, since official replies on their support forums can be inconsistent. Unfortunately I hit a bug in their new "cards" feature - my report was acknowledged, but they were unable to give an ETA for a fix and some months later I still haven't received any follow-up.

Amazing

Aug 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: what i like the most is it allows my team to increase sales order with the ease of order submission all the features worked perfect for my team

Cons: none at the current moment i don't see any problem but when my cx submit orders everything is put to gether it could be spaced out a little more

FANTASTIC

Apr 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: At first I tried the free version for a few months! Now I can't work without Jotform for a lot of marketing campaigns! The customer support is always available to solve all my dubts!

Cons: NOTHING! IT'S REALLY GOOD! Probably it will be useful a "design page" with more layouts, pictures, cliparts, fonts!

Excellent Online App with EXCELLENT Support

May 30, 2016
5/5
Overall

Comments: I started using JotForm when Adobe decided to pull the rug out from under me and the rest of its users who were creating forms. Long story short, I wish I'd known about JotForm long before that happened. The app is VERY easy to learn, but the best part is that the support is ABSOLUTELY PHENOMENAL. My first experience with their support team was when I was a newbie having problems with a form. They not only told me HOW to fix, but they MADE A TEMPLATE FOR ME AND HAD ME CLONE IT INTO MY ACCOUNT! These guys are the best! I can't say enough about them! If you do 1 form, 100 forms or 10,000 forms a month YOU NEED JOTFORM!

Pros: Outstanding tech support Easy to use drag-and-drop to create forms Easily customization of forms Email notifications and confirmations to clients Easy to use CSS interface Previews of your online form

Cons: Rare glitches where you may have to refresh your page CSS sometimes has to be saved more than once (The biggest con is not having this app)

Great App!

Feb 12, 2016
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We use this app almost every day. We've set up RSVP forms for open houses, Standard forms for Ad and tradeshow requests, change requests for websites, and even internal surveys for our Loan Officers. We keep all the excel downloads we need for follow up or auditing. The themes are great for the holidays and the fun forms. Very easy to use.

Pros: I can create almost any form that someone can think up. The options are varied enough that we can create what we need.

Cons: Switching back and forth between the theme pages and the actual form takes a bit of getting used to. It almost feels like an entirely different app.

EASY

Aug 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: JotForm is extremely to use for users and to set up. integrations are great and they keep adding more!

Cons: collaboration of forms could be more intuitive and easy. updates & upgrades on the site have seemed to help but i continuously need to familiarize myself with the changes before i can make a new form

A great hosted form option...easy to use.

Aug 13, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Jotform is relatively straight forward to use, and has some great user-friendly features to get you going on a hosted form. For those that don't have the option or choose not to host forms on their own server, it's a perfect option. It does give the ability to really extend it out with some custom abilities which is good for more complex forms. I've been happy with it every time I've used it.

Cons: Don't really have a con, I just don't use it as often as I do as I prefer to host my own forms....but for those times when there's no possibility of hosting your own, Jotform is an excellent solution that I would highly recommend.

Great range of features

Oct 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to get started creating forms and email alerts As you get better the product has a lot of capabilities Widgets keep getting added to do very specific tasks Integration with all sorts of applications expands functionality

Cons: Only con is that it cannot access an external database to query data. There have been times I wish I could reference data so it can be always up to date, rather than having to remember to update selection lists.

Best form app

May 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The website is great. It's very easy to create forms to interact with our clients and employees. It's saved us much time and effort.

Cons: It could have more integrations, with Pipedrive and Google Sheets. I had to use Zapier to do these integrations.

Submissions made easy

Feb 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I have used Jotform for JCI Michigan and JCI USA for there trimester and yearly submissions. It has made integrating our Drive for submissions a breeze which in the end helps multiple people have access to review. The user interface is simple and friendly. While the back-end is clear to set up.

Cons: Needs a office 365 plug in as another drive option that a lot of people use as well, rather than having to use a third party in between.

Very happy with Jotform!

Feb 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Jotform's customer service is great and they helped me put the forms into my website so they look professional and fit in well.

Quick, clean and innovative

Sep 07, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like its integration abilities with google and more so it dynamic design, you can literally build a form for anything that looks smart

Cons: whilst the forms and integration are great, if this has proper element of workflow this would be incredible

Overall: created an attractive data capture capability

Capterra loader

Excellent free way to make and use online forms

May 07, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I was able to quickly and easily set up my nutrition assessment forms for my clients. I was able to customize entries and the options were endless. I love that they now do HIPAA compliance. I was able to easily send the forms to clients with no problems and see the results clearly and concisely. I love that the free version had everything I needed.

Cons: One thing that I found was an issue was that upon completing the form I had forgotten to put a submit button and the software didn't do an auto check to remind me to add it and a client had to fill the whole thing in twice.

Overall: Free way to create and send forms to clients.

Capterra loader

Awesome FORM Builder!!

Jan 09, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I was searching for online solution which has all the features for surveys and form making with readily available templates.

Jot Form fulfills all the requirements, it has great embedded integration with shopify and other platforms as well.

Simple and easily available templates. we can add more customer fields which are they have already integrated with online forms.

I was purposely searching for Video upload option through form and it has that facility.

I liked this platform and you should try this. It is very cheap as well.

Cons: I couldn't found much cons for this but having said that there are limited default designs/ templates available for paid version as well.

Supports is bit slow which cause delays in resolutions.

Overall: This is good alternative platform for online forms like we used for one of our campaign in which we used it for nomination template.

It was successful and you can definitely try this.

Perfect solution to build an online form with no coding skills.

Mar 30, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money

Pros: Ease of use, plenty of robust features to make even a relatively complex form come to life. It really helped streamline inner-office requests. And the sales team was really pleased with the functionality. Overall a great solution for our needs.

Cons: Free version scaled back notification emails from three to one (1). That put a wrench in workflow management, but the subscription fee isn't too high.

JotForm, My way!

May 09, 2013
5/5
Overall

Comments: I myself started web developing not so long ago, I've got some experience on several different programming platforms but making up a form has always been my least favorite part of any website! Now, as a knight in shining armor I found out about Fotform! me being anxious at first, afraid of any payment plans I probably had to fill out later i started creating my first Jotform form. I finished it, copied it over onto my website and guess what? All for free! My days of agonizing form creation are over! Jotform is the way, my way and the only way from now on!

Pros: - Easy Drag and Drop system. - Auto-save option is awesome, it'll save the form you are working in case you accidentally close the page. - It has a great variation of options and addons such as: survey, security, payment and more!

Cons: The only con I can think of is the limited submissions you can get per month, but as a free user I really can't complain!

JotForm: A Review

Oct 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy drag and drop interface, appearance is customizable, allows CSS to override any default styles.

Cons: Pricing for tier where you can process payment from clients has increased over the years. Not as cheap as it used to be.

Our switch to JotForm

Dec 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We wanted an easy-to-use form builder with lots of features at a reasonable price to create forms to gather information for our customers as well as internal communications. We had been using Formstack for the past year or so. Formstack has an intuitive UI that produces clean looking forms easily with most of the features we needed at the basic paid level with helpful, prompt email support. However, we are now able to get even more features at a lower price still with great email support from JotForm. Their seemingly endless number of Widgets (included with our account, even the free trial), provide far more features than we could have ever gotten with Formstack even with paid add-ons. You can even fully edit forms on mobile devices. We were already planning on making the switch, but signed up now with the 50% off deal and saved even more.

Great product to use and great integrations

Mar 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: creating forms is really straight forward and user friendly. The integrations make logistics for our club very clear to follow for administrative staff and record keeping. The mobile friendly integrations and signature widgets have worked really well for our uses too.

Cons: I'd love to see a carbon copy style of submitted forms that we can export and store for records. Our primary use of this platform is for waiver submissions, but so far we've had all of our insurance companies accept the form data style of submission that it is now.

Totally Recommend Using Jotform!

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Jotform is a great tool to help any business (big or small) to collect data from customers and is also good for students to use for fundraisers at school. I like all of the different tools that this software provides and the functionality of Jotform is amazing!

Cons: There is not anything that i dislike about his software - it has served me very well over the past couple of years (no issues!).

Overall: I have been using Jotform to collect my customers orders for many years now and i have found it very effective in capturing just what they want. It is also an easy way for customers to send in orders - very user friendly.

Easy to use and convenient

Mar 05, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Value for Money

Comments: I have been using Jotform for more than four years as a tool for convention attendees to submit events and activities they would like to run. I have never had any problems doing this, and it is very easy for me to use. I usually embed their forms into my website and it is pretty much seamless. Jotform is also able to be set up to e-mail the attendees with the information that they sent to me, saving me an extra step!

Pros: Easy to use Reliable Embeds onto websites E-mail integrated

Cons: I don't really have any issues with Jotform.

We use it to track our community service and our leadership/advocacy activities in grad school

Oct 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: It's easy to download to your phone and fill out the form. It does the job the best of anything we've tried.

Cons: Sometimes when you submit, the person that's supposed to receive it to give you credit doesn't receive it in their email.

JotForm is ideal for online inquiries and simple booking system

Apr 11, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: 1. Simple and easy to use. 2. Drag and drop of the form fields are very easy. 3. Conditional logic is powerful. 4. Adapts to new technology trend eg. responsive design. 5. Easy to integrate into your website.

Cons: 1. Sometimes form does not work properly. 2. No data report customization. 3. Some plug-ins are not totally controllable.

Great Design. Easy to Use

Jun 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This app has come a long way, the design used to be so so but they recently had a big update and I have been using them with clients website on a consistent basis.

Cons: No big complaints since the update. Free plan has lots of functionality and the app is super easy to setup or integrate with various platforms like wordpress, etc.

Best form builder in the market

Jul 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Jotform is easy to use, the widget available on jotform makes the form cleaner and shorter, the reporting tool is also great it provides easy access to data, and it provides option on how to extract Data, really convenient and really easy!!!

Cons: i hope they could add more submissions on free plan.

An easy to learn easy to apply app.

Jan 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We use forms quite a lot in our fundraising work. Jotform is very easy to use and has the ability to be customised so that even complex relationships can be established. And you can dress it up very easily, to make it look and feel the way you wish.

Pros: Easy to use, economical (sometimes free), customisable

Cons: None. I have found it simple and intuitive to use

Recommendations to other buyers: If you need a simple well thought out form to contact your customers, and keep records, this is it.

JotForm

Oct 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: New update makes if visually easier. Easy to download submissions.

Cons: Had no issues with this software as of yet

cheaper, easy to use and great form builder

Jul 23, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The value for money is very friendly. It has so many great features that I love especially the conditional logics. Easy to use integrations and links. Evolving over time.

Cons: There are limited types of forms. Limited count of submissions. So far I am still looking on a better side that this tool will improve more.

Overall: user friendly and has value for money

Very powerful tool

May 07, 2013
5/5
Overall

Comments: Extremely impressed with JotForm. The only negative is that most of the built-in designs look a bit canned, but for me this isn't a problem at all--you have total control over the form's CSS, allowing you to make it look any way you like. This level of control is rare for hosted services like this, so I see it as the best of both worlds. I saw one negative review that talked about the weak data analysis tools on the backend. I can't say whether that's true (as I haven't really explored them), but I've found that it's extremely easy to output results to Excel, and what more do you need? Excel is going to trump any hosted service in terms of data analysis capability. In fact, JotForm made it easy for me to set up my form so submissions automatically populate a Google Doc Spreadsheet as they come in.

Pros: Totally customizable Free/cheap No ads/branding

Cons: Premade designs leave something to be desired

Beware Appalling Customer Service and if you inadvertently break their rules, they throw you off and remove your account & forms

Feb 28, 2018
1/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money

Pros: reasonable forms, reasonale widgets and gadgets. Clumsy interface though. Appalling customer support

Cons: I had a form which they called spam, though it was sent our own members who had registered with us on our website and telegram app Without warning they blocked my account, cancelled my subs and sent me an unusable link to re-register I lost all my work if you are a serious business do not go anywhere near this company They act like they are the internet police

So far, so good

Apr 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Solves the problem of setting up a registration pages where attendees can pay. I don't have to recreate the wheel and create a website page from scratch.

Cons: Nothing.. so far, so good. I've just started using JotForm so will have to figure out how to maximize all options.

Great forms collection service

Oct 05, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Jotform makes forms creating and integration very easy. Reporting is extremely useful and visualizing the form results is very robust.

Cons: There isn't that much exclusive functionality that would make the purchase reasonable, compared to Google forms.

Make Better Training Videos on You Tube or Get Someone To Walk You Through

Oct 07, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

1 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple, forms I 'm have a cleaning business and I wanted to total and then put my credit information on it. It's not easy.

Cons: Making A Work Sheet That Total All My Products

Overall: Actually I Wanted your company to make my form, there isn't anyone I could have spoken with.

Jotform UI is incredibly easy to use

May 12, 2013
5/5
Overall

Comments: As an e-commerce content team we were looking for a solution to allow us to have better control over work requests being submitted by internal teams and clients. The Jotform solution does this fantastically well. Two such work request forms are now being piloted having been set-up and integrated with an existing DropBox shared folder - making the whole process very efficient . The Jotform UI is incredibly easy to use and the reporting and submission tools make managing the whole process very easy. Other teams are already asking about expanding the use...

Pros: Very easy to set up and create powerful forms Great integration with DropBox - autmoatically creating folders. Online submission review Reporting options

Cons: Would be useful to be able to create input masks on text fields Lacks the ability to schedule reports.

A versatile tool to create dynamic forms.

Jun 05, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Jotform help you create customized forms or questionnaires to generate reports for both internal and external use of a firm. After the completion of each form, it notifies with an email of the responses summarized in a PDF format. They have features like drag and drop, show/ hide that makes a form very dynamic. They already have thousands of templates to match your needs. This platform provides a user-friendly GUI. It offers good online support and has integration with other applications like Google. They offer a wide variety of features as compared to its competitors.

Cons: Limitation in the number of forms and the space available in free plan may be a technique to make the user buy their subscription. The presence of a lot of unknown features can confuse users.

Capterra loader

I use JotForm to process wholesale orders from clients - and it's perfect.

Feb 16, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: In the past I had been using another form-making service to process wholesale orders from clients on my website. The forms always looked unprofessional and scared away clients. JotForm has completely changed that - allowing me to easily make gorgeous forms and even keep track of replies via their mobile app.

Overall: I have been using the platform for about six months. It has helped me grow my business and do so in an aesthetically pleasing way.

Perfect For Non-Tech People

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I could get right on it and it was intuitive and it solved my challenge to get an online form out quickly. I am not a coder and couldn't wait around for the web person to make a form for me. Especially for a project that doesn't need to be connected to our main website, this software is fast and easy to use and looks professional. It easily emails to whoever I set it up for and the emailed version means you don't even need to log in to your account to see the information

Cons: The only thing I have noticed so far is that if you have a signature on your form, the signature does not show up on the email which means you need to log into the software to see the signature. A pretty minor issue, really.

Overall: I have enjoyed using it so far, it has all the features we need.