Average Ratings

173 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $19.00/month/user
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Mobile - iOS Native
  • Training
    No
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • JotForm
  • www.jotform.com/
  • Founded 2006
  • United States

About JotForm

JotForm, the easiest form builder, helps you create online forms. JotForm Cards is one of 2 options available on JotForm, an online form-building tool. While Classic forms, present questions all on one page, forms created with JotForm Cards ask questions one at a time. JotForm Cards is optimized for increased conversions, and is designed to hold customers attention with vibrant and interactive features, including emoji sliders, progress bars, micro animations, and more.


JotForm Features

  • Approval Process Control
  • Archiving & Retention
  • Collaboration
  • Document Indexing
  • Drag & Drop
  • Full Text Search
  • Remote Document Access
  • Rules-Based Workflow
  • Text Editing
  • Version Control

JotForm Reviews Recently Reviewed!


Capterra-loader

JotForm is the best way to gather information from anyone, for anything.

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how customizable JotForm is. You can get it to do anything you want, with as many custom conditions as you want. We use this for both external-facing forms like job applications, and internal forms like incident reports and expense reports. I love that you can not only receive an email for every completed form, but also easily download a PDF of each one or download a spreadsheet summary of all responses to date. Or better yet, you can have JotForm deposit all of that straight to Google Drive for you. The form features are very robust, and I'm constantly taking advantage of new ones. For example, we have a very long form that users can choose to save before they submit it. I've set it up so that they get an email reminding them to go back and complete the form later. I also use the e-signature feature, the "upload file" feature, and I'm constantly setting up show/hide features. As in, if someone answers "Yes" to question 5, hide questions 6-9. JotForm has added a cool new feature to make their email notifications dynamic, so that only questions that are answered are included in the auto response. It's wonderful!

Cons: I wish JotForm did a better job with compiling survey data. The feature to graph your results is buggy and looks strange. I was able to easily download my survey responses and create my own graphs in Excel, but I don't think JotForm would be my software of choice for another large survey (we've only done one so far). I also wish JotForm offered the option to have a default email formatting style. As it is now, I have to go in manually to each email template on each form and add our logo and other formatting.

Overall: JotForm makes our team much more efficient. We're able to streamline processes that would normally take our team a lot of time to complete. For example, rather than posting a job application and combing through all the CV's that show up in our inbox, we're able to use JotForm to host the applications and easily view the submissions in one grid. We can also designate which team members should receive certain applications, so that everyone is notified in real time and there's no need to go through and forward messages. It's been so helpful to us, and I can't recommend it enough for automating processes.

Capterra-loader

Super Helpful for My Web Design Clients

Feb 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I primarily use Jotform for a client questionnaire I send my web design clients, and it is super helpful. Rather than expecting them to know the answers to all kinds of questions about their branding, desired functionality, etc., I'm able to send them a form that covers all the bases and allows room for extra topics I didn't cover at the end.

The form has a great drag-and-drop UI, with options to make radio buttons, dropdowns, text areas, etc., and you can disable irrelevant questions before you send it to a client while not losing that question on your

It's easy to duplicate forms, limit forms to only certain users, review old forms that clients filled out, etc. And it's been free for me (I only send a few a month, since web design is my side hustle).

I haven't needed to reach out to support, so I can't comment on that front, but the fact that I haven't needed support speaks volumes to the functionality and reliability of Jotform.

Cons: Similar to Mailchimp, I wish there was the ability to see who has opened the email once you've sent the form. I've sent forms to clients before who seemed totally on board, but they never filled out the form and I wasn't sure if it was even received and ignored, or maybe the followed the link but didn't fill the form out. I also wish there was a way to view the client's answers in (somewhat) real-time, so that if they fill in one question, I can see that, instead of having to wait for the entire form to be submitted.

Overall: It makes it easy to get answers to complex questions from my clients. They feel relieved that they don't have to answer a plethora of questions over the phone where they aren't really able to sit down and research how they want to answer. A lot of web design hinges on good business planning, so I appreciate that I can offer my clients a more convenient way to prep for their website build.

Jotform is a "just works" software.

Apr 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am not an absolute professional in terms of computers, I build my websites for my work (Kraulkurse, Aquakuse and Triathlon Coaching) and everything in connection with it. I have only used Jotform as a contact and registration form and am very satisfied with it my modest ratios are enough for the free version of Jotform.
Recently I also tried a survey with Jotform. Maybe there are better alternatives here, which are completely specialized in surveys, but here too Jotfrom is completely sufficient and I can even use it to display the results of the survey live on the website. This is a feature that others might have, but I found it only at Jotform
For me, Jotform is a very good and reliable tool.

Cons: The available space, the number of forms, monthly form views, total form submissions and monthly form submissions is limited,

Overall: Nothing.

It's great, until you need support

Jul 24, 2017
1/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: Jotform is pretty easy to use and set up decent looking forms that you can embed. Our non technical team members have been able to use it.

Cons: Recently, we stopped receiving our forms, mysteriously. We have a paid account and I contacted support which is e-mail only. Apparently, their idea of support is blame Google and shrug it off. Through the course of 4 e-mails over 3 days, we've whitelisted their IP's in our G-suite admin settings, updated our MX records, etc. done everything they've asked over the course of 4 or 5 support requests. We've used G-Suite (Google Apps) for 8 years and never had a problem with Jotform. The messages aren't in our spam folders. Their promise to escalate the support, never materialized. Products are only as good as their support, and they basically don't have modern support standards.

Jotform easy web-based form tool for non-programmers

May 14, 2015
4/5
Overall

Comments: Jotform is an online drag and drop form application builder for people with little time to spend on programming and coding. Jotform is designed to make it easy for users to quickly design their forms, test them and put them into production in very little time. Experienced users can create forms and push them into live mode in amatter of minutes. But Jotform really is thought for the unexperienced, non-programmer user who wants to design form applications and does not want to deal with any coding at all. The application works through an online interface/work area in which an empty space is filled with fields and texts that the user selects and drop until a form is created in the feel and manner of the user. Once the form is completed with fields and texts, the experienced user can copy the code that the application generates for him and past it in any website and the form will display in the manner it was design. You can make any modifications to form at the source, and the destination page in which the code was pasted will automatically update all the changes and modification made. The best feature of Jotform is that you can test it for free, they allow one of the best bargain in the market: 100 submission, 10 secure submission and 10 submission with payment, all for free. I have not seen this offered anywhere yet. The other great feature of Jotform is that you can get your collected data and take anywhere you want: Google spreadsheets, an SQL database or download to your local excel application. Perhaps the area in which Joftorm needs improvement is the way you sort the collected data in their severs, especially if you have data collected that needs to be validate by a human hand. Of course, this types of form are more more advanced, cuttingedge project. For the average form developer, Jotform is the perfect tool.

Pros: East drag and drop online form builder, with 100 submission, 10 secure submission and 10 submission with payment all for free.

Cons: Not easy to sort collected data in their servers for validation purposes.

One of the best, most underrated form tools available

May 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Hi absolutely love Jotform and have used it numerous times for myself and for clients. It's SUPER easy to use, has incredible features and customization, and even widgets you wouldn't expect like the ability to embed audio or video. The free version is already great, but I've also used the paid version to get rid of their branding and add extra functionality like the ability to send confirmation emails to multiple people. Well worth it!

Cons: I really can't think of much - the only issue I've come across is when it's embedded in certain websites, I'd like to see html/css embed so it can be customized better for the site itself. However, this has been easy to work around and definitely isn't a crucial feature.

Allows Leads to Easily Send Messages 24/7

Mar 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: All and all this is a great product and I recommend it to every business owner I meet.

Pros: JotForm is not only extremely easy to use, it is also my companies top lead producer. The forms are easy to create and to make specific for your companies needs. I created specific JotForms for different pages on my companies website and it was a game changer. I receive 5-10 leads each month from the JotForms and it is probably a 75% conversion rate at that point. I know that sounds like an insanely high conversion rate but it is true.

Cons: There isn't much a dislike about JotForm but I guess my only complaint is that it can be hard to figure out at first. It could be a bit more user friendly.

Jotform is fantastic... but.

Mar 20, 2018
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Jotform works fabulously. The forms are easy to create, easy to use, and look beautiful. Even a notice can build customized forms that can be added to nearly any website or page to collect information or files. As an author, I've used them for contests, newsletter signups, raffles, and ARC book requests. Support is done via a forum, but they are quick and usually extremely helpful.

Cons: For all it's perks, Jotform has sadly gone the way of many companies lately... all about the money. Prices were consistently increased while amounts of form entries were lowered. Suddenly they decided to start charging us just for form VIEWS as well, so those that had forms on our main page for newsletter signups had to move them to another part of our website, or run out just because people viewed our webpage. They quickly grew too expensive for small indie authors to use. When the nickel and diming got too much, I sadly had to move elsewhere.

I find Jotform inviting, rich in time saving features, flexible, reliable and secure.

Jul 03, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I find it easy to use with pick lists, free format data entry fields, email & date checkers, email outputs which I can condition. I also like the flexibility to export data to Excel. It meets our needs for a paperless system for membership of our soccer club and it saves me time compared to our previous paper based system. I have found their support service to be excellent.

Cons: It's a bit of a challenge when you set up a form only to find later that the limits have been reduced but in my experience it's not been a show stopper and Jotform have helped me with workarounds.

Overall: I have enjoyed setting up a system which has saved me a considerable amount of time administering the membership system for our soccer club. I find the various features in the software easy to use and I like the ability to export to Excel.

Beautiful forms quickly

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The forms can be as simple or as complex as you want them to be. You can embed them into a website, set them up with a landing page, set up an auto-reply email. It's quite easy to use and makes nice looking forms without too much extra work.

Cons: The help on the website is convoluted. It can be difficult to find what you need in the pages and pages of forums and FAQs. Sharing files with a coworker or partner can be difficult. It can be complicated to get your form looking exactly how you want if you deviate from the templates - the setup is overly complex for formatting.

I wouldn't be able to run my business as smoothly as I do without these forms.

Jan 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user-friendly with many options - the only limit is your own creativity. You can customize the form to suit your brand in the designer section. Numerous automated email responses.

Cons: Recently the price upgrade doubled and the number of free forms allowed was reduced - this has placed limitations on what I could do with JotForm purely because I cannot afford the monthly fees.

Overall: People interested in my services can be linked from social media directly to jotform and then into my inbox. Saves a lot of time in that I don't have to keep checking my Facebook posts and manually adding/sending emails.

Collecting information can be made easier by using JotForm.

Aug 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Whenever a form is completed, the user receives an email and also can download a PDF or spreadsheet in which all the data entered through the form is updated. There is also a feature to save the form before submitting so that the user could return to it for filling the details later. Since there are a lot of drag-and-drop options, the job to create forms is not very hectic.

Cons: There is a limit set up over the available space. And also the number of forms that can be made also has an upper limit. The support team can be only approached through emails. They do not show any interest in solving the problems of the users. Once the data is collected, it becomes difficult to sort all of the data.

Works well on it's own, way more powerful when integrated

Apr 11, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: If you just need a way to include a form on your website (how I use it) or for another online purpose, JotForm works as advertised right out of the box. It's versatile enough to be used as a contact form, or a detailed survey or questionnaire. No need to mess with HTML code either. Simply copy and paste and your form is available for others to use. I personally use Wordpress, and their WordPress integration is a game changer. Once you install the plugin, it connects to your JotForm account and will allow you to pull in any form you've created to display on your page.

Cons: Some advanced functions require a bit of tinkering to get right. For example, you can enable encryption for your forms, but make sure you keep the key you created. If you lose it, you will need to create a new form. This isn't a dealbreaker, just something to be aware of as you create your forms.

I know with Jotform I can handle any type of form need.

Oct 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how many power features are available. Their pricing is super competitive as well. Styling forms is much easier than competitors. The ability to group forms into folders makes it really easy to find the form you're looking for.

Cons: Some of the UI feels a bit clunky. Many of the integrations don't include much documentation, so it can be "trial and error" to figure some things out. Support is helpful, but there is no notification when someone has provided an answer to your question.

Overall: Setting up advanced multi-page forms for clients is super easy.

Great Form Creator

Oct 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I reviewed several form creators when I wanted to automate the food ordering process in my company. Jotform was far the best, especially when its came to usability and the conditional logic that is found in the service. Its easy to create logic for various purposes. There are several options available, and JotForm has several pre-existing conditions, and allows the flexibility to create your own equations for whatever business need there is. I managed to create a usable form in less than 1 hour, and I was unable to launch the form and garner reviews fairly quickly. I like the speed of the website hosting mechanism. The loading time of forms is optimized, as forms that are created and links that are shared are quickly loaded on whatever device is used. There is also a useful confirmation page after each form is submitted, ensuring users are aware that there answers have been submitted. All in all, a good service, specially if you are looking for a quick and fast method to collect data or create forms without having to program or invest in creating a website.

Pros: 1. Easy platform and straight forward usability 2. Good options on conditional logic 3. Quick hosting and great back-end 4. Lots of template options

Cons: 1. Too many features, can get overwhelming sometimes

Recommendations to other buyers: The free version is great for testing and getting your hands used to the system, but you will need a subscription if you want to do serious submissions or for medium to large data gathering projects.

We use Jot Form for our event site reservation form.

Apr 06, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The templates are nice and it is very easy to personalize the forms. There are many widgets and integrations to use to make the form function for your purpose. Whenever we have had issues with our forms (maybe 3 times in the last 6 years I have used them), the customer service is very quick and receptive.

Cons: Every issue I have had with JotForms has stemmed from a user-end error. The software works perfectly well for our purpose.

Jotform is a great program and simple to use.

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The price is great for the amount we use it. Also, it can be downloaded as a pdf. This is important for our school since we typically need to create forms and then share the results.

Cons: We use this program a great deal in our school but we can't put our logo on the top of forms. Since many of our forms are sent to those outside the school we wish we could identify ourselves better.

Great Product, but nickeled and dimed to death.

Apr 16, 2018
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Versatile, Covers many payment provider API's. Easy to implement and get a form up and running. Easy to update and edit.

Cons: As of May 2018, they are now limiting the number of payments you can take online, on top of charges and fees from your credit card payment processors. I'm a small company, and I feel I'm being punished for taking payments. I don't care for the model and will be looking for a jotform alternative.

Capterra-loader

Great form builder!

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the fact that you can build anything you dream of. There are so many customizations that allow you to take your form to a whole new level if you put some time and effort into it.

Some things that I find essential:

- easy to use - drag & drop
- highly personalizable
- you can make your forms mobile responsive
- you can apply conditional formatting (for example, you can make one question appear only if the respondent replied in a certain way to a previous question)
- you can use it for file uploads (e.g. CV submission form)
- a wide variety of templates
- great documentation

Cons: I can't think of anything I don't like about it. I used both the free and the paid versions and they're great.

Great Form Tool

Mar 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Jotform makes it super easy (and dare I say it - fun!) to put together forms. I have used it to build maintenance request forms, guest surveys, and various other request forms that guests might fill out. In the years I've been using Jotform they have improved their interface, made their form builder more user-friendly, and made it easier to add conditional logic to your forms - win win! I have had no problems adjusting the look of my forms, and have been able to easily add them to web pages when necessary. I also love the options for sending email notifications when a form is completed - this is really great to keep our team informed.

Cons: Jotform has reduced what is available in their free plan, but really you can still do a lot even if you don't have the budget to invest money in it. And if you DO pay for a bit more then you've really got a lot to work with. I can't think of anything else to complain about. So far I don't think I've come across anything I wanted to do with Jotforms that I couldn't do.

It was great until they changed the service we had prepaid for and now to get the same service will cost us 7 times as much!

Mar 16, 2018
1/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The service works great. It took a lot of time to figure out how to make everything work. Once we did, it has been a great tool.

Cons: The company does not honor their agreements. Our nonprofit service organization of over 190 members started using Jotform a little over a year ago. We prepaid for 2 years and invested hundreds of hours to build about 30 forms that we use for club administration and fundraising. It worked wonderfully! Then Jotform decided to change the service they provide. Instead of unlimited payment processing that we already paid for, we now only get 10 payment transactions per month. To get unlimited (which we paid for) will now cost us 7 times as much! What kind of company does that to a customer that has already paid for a set service? And even more important, will not reply. Is it possible to have a real person call me?

Easy and productive

Aug 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: With Jotform you can integrate forms with google sheets. With this way you can easily create all the databases needed for our business.

Cons: The prices are slightly higher than the competitors, although it offers many more features. Other negative aspects I can not find.

Overall: Productivity, customer contact, time savings.

Jotform makes my life easier!

Apr 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, easy for others to submit registrations, orders, etc and I don't have to register & take peoples info by phone or email any longer like what was done in the past. I love Jotform!

Cons: I can't add rows to enter more submissions on the back end like I used to be able to on FormsCentral

Fantastic Solution for Intricate Forms

Jun 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Creating forms from scratch can be tedious, especially when there are several tasks that need to occur after the submission. JotForm is one of my favorite automation tools. It's flexible, it has a growing library of widgets, and it integrates with third-party software, allowing me to skate through my workday.

Cons: I'd say what I like least is the CSS customization, it's a bit glitchy. I end up editing the CSS in the browser then pasting it in. They're on the right track though, it's probably perfect for newbies!

Overall: JotForm saves massive amounts of time because building forms by hand isn't the best part of web development. Why reinvent the wheel?

Must use JotForm !

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I've been using Jotform for several years, they are always adding more features and its so easy to create your forms, this is a MUST have service.

Cons: some minor bugs here and there, but not really a deal breaker, if you need to create custom made forms you need this.

Jotform has been great! I use it for everything!

Feb 01, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Jotform is a flexible and easy way to collect data. The software is drag and drop. There are many great widgets for different types of data collection.

Cons: Reporting could be made a little simpler--the visual report builder is cumbersome and hard to use...

One of THE best applications in my tool box

May 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is to use. I have tried a few other apps and always comeback to Jotforms. There just anythings a good as this.

Cons: There is nothing bad to say about this application. I have used it for over 6 years and it just keeps getting better.

The people at the help desk are very helpful

Jun 29, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The service. Knowing I can always turn to the service professionals and they will do whatever it takes to help me.

Cons: Some of the forms are blockey and I'd prefer to be able to customize them. I can, but it's cumbersome

Overall: interaction with customers

Manage and use the application in the company, to conduct internal and customer surveys

Mar 12, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is a very good tool to automate the process of sending and collecting data for internal satisfaction surveys and those that are sent to the client once each project in the company has been completed. It allows you to modify the CCS of each form, which allows you to customize it to the company's standards. You have a good option to generate the analysis reports of the survey result. It allows you to condition questions which makes it more versatile. It integrates with many applications and with the website of the company.

Cons: You need to have an option where using the option of individual choice you can repeat several fields on the same question, for example: add another study ?, by indicating that yes, I can request the same fields that I had already filled and saying no , move on to another question.
It would be ideal to have an option that allows the user after completing the form, modify it at any time, this because there are forms in the company that must be updated (add more information to the one that was initially had).

Overall: Improves the process of preparation, sending and analysis of surveys and any form in companies, is adaptable to various needs and is adapted to the image standards of the company. For users it is easy to use, it is very intuitive.

Jot Form has worked well for me for customers to submit their orders online.

Jul 31, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that I could customize to fit my needs and have it match the feel of my website. My customers love it.

Cons: It is a little difficult sometimes to set up a particular form the way you want it and you can't speak to anyone in customer service via the phone. It is all via chat or emails. Sometimes it is much easier to explain to someone over the phone what you wanting rather than having to type your question out.

Overall: My customers are able to pre-order their food on a weekly basis with me by using Jot Form. This makes things much easier for me!

Cool little software that lets you do an abundance of tasks in one spot

Jul 17, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: That you can do anything from a image upload to creating a "what if" formula, and it's all in the same spot. I believe we used it for a long period of time for free.

Cons: Software design, aesthetically it's a little basic, but that obviously doesn't prevent me from using it.

Overall: Being able to have tons of different types of forms and easy access for all projects with links.

Capterra-loader

Best Form software I have ever used

Aug 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Jotform is a great software to create any time of forms for your company. Payment, intake, evaluation, survey the options are endless.

Cons: You have a limit on how many submissions you can have with the free version. However you can upgrade for an affordable price.

Overall: I can add forms to my website, landing pages, blogs and monthly reports, as well as, accepting payments.

easy to use; intuitive

Jun 27, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like being able to track results and see them in report format. Also like being able to do all kinds of sign ups and payments.

Cons: anything that we have wanted the program to do we have been able to figure it out and make it work with this program.

Overall: It has helped the church with sign ups and payments. We have been able to stream line our processes.

Great tool for creating forms...and it's easy!

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I was able to create and customize a form in minutes. It is easy to make modifications and it looks great on our site. I'm so glad I found Jotform.

Cons: I wish I could customize the layout of our form a bit more. Elements are stacked single-file, but I'd really like the ability to drag some side-by-side.

Super easy to use form builder

May 16, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use, templates available if needed, and that it generates spreadsheets with the data collected for easy tracking. Works seamlessly with PayPal. If you're a smaller business, the free version is more than you need! You can even import forms.

Cons: Adding some of the apps and widgets that they offer is not always as easy as it should be. That's really all that I can say that's negative.

Overall: We are able to send out forms for events and keep track of submissions much easier than any other software.

Why Create Your Own Form?? JotForm already has it!!

Jul 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tracking forms...I have replaced two old Access database programs with simple tracking forms! My JotForms easily replaced my old method and the reporting function is great!

Cons: Some forms are easier to modify than others. With so many to choose from, it is sometimes difficult to find exactly what you want so then you have to modify slightly for your own use.

Overall: Increase tracking of internal defects which has allowed us to be more proactive in our CAPA process!

Life saver to my daily business process

Jul 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Jotform is a very easy and simple online form that simplifies my business process on a day to day basis. It captures my customers data with simple ease and even allows us to take payments.

Cons: The service has been extremely valuable to us, the only thing I initially felt was abit tight was the amount of form views however once you upgrade your plan to Bronze the monthly form views rises to a considerable 10,000 monthly views.

Powerful tool with great support and easy to use

Feb 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: You can create a form in minutes. Excellent online support and the techs really take the time to understand your issue They continue to add features Excellent integration with other apps like google, zapier, etc.

Cons: Sometime I find a situation where I would like to query existing data and retrieve the record, but I know this is not really a database access tool. I've found creative work-a-rounds.

Great product if you have to have electronic forms

Apr 24, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Builder is fairly easy to use, most of the necessary items are easy to add, identify and implement. Easy to place with customized link on website, facebook page, etc.

Clean, easily identifiable labels, and very customizable as far as colors and look.

Cons: They keep changing the pricing point. If you have a subscription, you should not be subjected to price point changes until your subscription is up for renewal. Latest update almost doubles what we were paying.

It's not easy to have forms sized automatically for each device. Should be easy option to "Size for Mobile, tablet" option vs having to implement code. This software is designed for novice users, and not coders, so that change is imperative.

Overall: Ease of use, once you build, you can modify and implement changes very easily.

JotForm makes life so much simpler

Nov 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: JotForm makes everything so much simpler. A task for work that use to take 10-15 minutes now takes our employees less than 5 minutes. JotForm is VERY user friendly and makes everyday business much more bearable.

Capterra-loader

A dandy add-on for email design

May 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have used JotForm for some very complicated forms to use on websites. I also have had excellent success setting up fairly simple forms. There are a few templates that can get users started.

Cons: Designing the complicated forms takes quite a bit of testing. If the form is placed on a Home page, each time the page is viewed counts as a form view which can run your subscription costs higher.

Overall: Makes my life with MailChimp much easier

GREAT WAY TO GENERATE CLEAN FORMS

Jul 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I'm a bit seasoned with websites, design, and online forms, but this was so simple for me! The free options are a great tool to start with if you're trying to get people to sign up for an event or just capturing their email. They have a good amount of FREE, nicely designed templates! Which cuts down your production time! They have e-signature tools as well. So you can create that and embed it in your website and get signatures easy! I use WordPress for my website and they have it as options where you can go to whatever platform you use and they will tailor the embed code for that platform!

Cons: I make my forms and go on, so I don't have many cons. But, with the Free version, you get a limited amount of signups, like 100, so that can be an issue if you do big numbers! The more submissions you have, the more money you have to pay... Such is life right?

Its been great help

Jun 12, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I found out about jotform via a google search and I must admit its the best I have ever used. I wanted a form to put on my company's facebook page and this did the trick (there was no 'add Facebook tab' at that time). With time I have grown to like jotform very much, when I run into some problem with my form so time back, the support was amazing. Quick response from the team and community. I love this and will recommend to all my friends.

Pros: 1. Easy and quick to use 2. No css complication for noobs like me 3. Its free to use (with my type of usage) 4. Widgets.....I love them!!

Cons: 1. I think its quite expensive, I have not upgraded but I did see 9.99 Euro/month.

FANTASTIC

Apr 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: At first I tried the free version for a few months! Now I can't work without Jotform for a lot of marketing campaigns! The customer support is always available to solve all my dubts!

Cons: NOTHING! IT'S REALLY GOOD! Probably it will be useful a "design page" with more layouts, pictures, cliparts, fonts!

Excellent Online App with EXCELLENT Support

May 30, 2016
5/5
Overall

Comments: I started using JotForm when Adobe decided to pull the rug out from under me and the rest of its users who were creating forms. Long story short, I wish I'd known about JotForm long before that happened. The app is VERY easy to learn, but the best part is that the support is ABSOLUTELY PHENOMENAL. My first experience with their support team was when I was a newbie having problems with a form. They not only told me HOW to fix, but they MADE A TEMPLATE FOR ME AND HAD ME CLONE IT INTO MY ACCOUNT! These guys are the best! I can't say enough about them! If you do 1 form, 100 forms or 10,000 forms a month YOU NEED JOTFORM!

Pros: Outstanding tech support Easy to use drag-and-drop to create forms Easily customization of forms Email notifications and confirmations to clients Easy to use CSS interface Previews of your online form

Cons: Rare glitches where you may have to refresh your page CSS sometimes has to be saved more than once (The biggest con is not having this app)

Great App!

Feb 12, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We use this app almost every day. We've set up RSVP forms for open houses, Standard forms for Ad and tradeshow requests, change requests for websites, and even internal surveys for our Loan Officers. We keep all the excel downloads we need for follow up or auditing. The themes are great for the holidays and the fun forms. Very easy to use.

Pros: I can create almost any form that someone can think up. The options are varied enough that we can create what we need.

Cons: Switching back and forth between the theme pages and the actual form takes a bit of getting used to. It almost feels like an entirely different app.

EASY

Aug 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: JotForm is extremely to use for users and to set up. integrations are great and they keep adding more!

Cons: collaboration of forms could be more intuitive and easy. updates & upgrades on the site have seemed to help but i continuously need to familiarize myself with the changes before i can make a new form

Great range of features

Oct 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to get started creating forms and email alerts As you get better the product has a lot of capabilities Widgets keep getting added to do very specific tasks Integration with all sorts of applications expands functionality

Cons: Only con is that it cannot access an external database to query data. There have been times I wish I could reference data so it can be always up to date, rather than having to remember to update selection lists.

A great hosted form option...easy to use.

Aug 13, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Jotform is relatively straight forward to use, and has some great user-friendly features to get you going on a hosted form. For those that don't have the option or choose not to host forms on their own server, it's a perfect option. It does give the ability to really extend it out with some custom abilities which is good for more complex forms. I've been happy with it every time I've used it.

Cons: Don't really have a con, I just don't use it as often as I do as I prefer to host my own forms....but for those times when there's no possibility of hosting your own, Jotform is an excellent solution that I would highly recommend.

Best form app

May 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The website is great. It's very easy to create forms to interact with our clients and employees. It's saved us much time and effort.

Cons: It could have more integrations, with Pipedrive and Google Sheets. I had to use Zapier to do these integrations.

Submissions made easy

Feb 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I have used Jotform for JCI Michigan and JCI USA for there trimester and yearly submissions. It has made integrating our Drive for submissions a breeze which in the end helps multiple people have access to review. The user interface is simple and friendly. While the back-end is clear to set up.

Cons: Needs a office 365 plug in as another drive option that a lot of people use as well, rather than having to use a third party in between.

Very happy with Jotform!

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Jotform's customer service is great and they helped me put the forms into my website so they look professional and fit in well.

Quick, clean and innovative

Sep 07, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like its integration abilities with google and more so it dynamic design, you can literally build a form for anything that looks smart

Cons: whilst the forms and integration are great, if this has proper element of workflow this would be incredible

Overall: created an attractive data capture capability

Capterra-loader

Excellent free way to make and use online forms

May 07, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I was able to quickly and easily set up my nutrition assessment forms for my clients. I was able to customize entries and the options were endless. I love that they now do HIPAA compliance. I was able to easily send the forms to clients with no problems and see the results clearly and concisely. I love that the free version had everything I needed.

Cons: One thing that I found was an issue was that upon completing the form I had forgotten to put a submit button and the software didn't do an auto check to remind me to add it and a client had to fill the whole thing in twice.

Overall: Free way to create and send forms to clients.

Capterra-loader

Awesome FORM Builder!!

Jan 09, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I was searching for online solution which has all the features for surveys and form making with readily available templates.

Jot Form fulfills all the requirements, it has great embedded integration with shopify and other platforms as well.

Simple and easily available templates. we can add more customer fields which are they have already integrated with online forms.

I was purposely searching for Video upload option through form and it has that facility.

I liked this platform and you should try this. It is very cheap as well.

Cons: I couldn't found much cons for this but having said that there are limited default designs/ templates available for paid version as well.

Supports is bit slow which cause delays in resolutions.

Overall: This is good alternative platform for online forms like we used for one of our campaign in which we used it for nomination template.

It was successful and you can definitely try this.

Perfect solution to build an online form with no coding skills.

Mar 30, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Pros: Ease of use, plenty of robust features to make even a relatively complex form come to life. It really helped streamline inner-office requests. And the sales team was really pleased with the functionality. Overall a great solution for our needs.

Cons: Free version scaled back notification emails from three to one (1). That put a wrench in workflow management, but the subscription fee isn't too high.

JotForm, My way!

May 09, 2013
5/5
Overall

Comments: I myself started web developing not so long ago, I've got some experience on several different programming platforms but making up a form has always been my least favorite part of any website! Now, as a knight in shining armor I found out about Fotform! me being anxious at first, afraid of any payment plans I probably had to fill out later i started creating my first Jotform form. I finished it, copied it over onto my website and guess what? All for free! My days of agonizing form creation are over! Jotform is the way, my way and the only way from now on!

Pros: - Easy Drag and Drop system. - Auto-save option is awesome, it'll save the form you are working in case you accidentally close the page. - It has a great variation of options and addons such as: survey, security, payment and more!

Cons: The only con I can think of is the limited submissions you can get per month, but as a free user I really can't complain!

Our switch to JotForm

Dec 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We wanted an easy-to-use form builder with lots of features at a reasonable price to create forms to gather information for our customers as well as internal communications. We had been using Formstack for the past year or so. Formstack has an intuitive UI that produces clean looking forms easily with most of the features we needed at the basic paid level with helpful, prompt email support. However, we are now able to get even more features at a lower price still with great email support from JotForm. Their seemingly endless number of Widgets (included with our account, even the free trial), provide far more features than we could have ever gotten with Formstack even with paid add-ons. You can even fully edit forms on mobile devices. We were already planning on making the switch, but signed up now with the 50% off deal and saved even more.

Great product to use and great integrations

Mar 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: creating forms is really straight forward and user friendly. The integrations make logistics for our club very clear to follow for administrative staff and record keeping. The mobile friendly integrations and signature widgets have worked really well for our uses too.

Cons: I'd love to see a carbon copy style of submitted forms that we can export and store for records. Our primary use of this platform is for waiver submissions, but so far we've had all of our insurance companies accept the form data style of submission that it is now.

Easy to use and convenient

Mar 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Value for Money

Comments: I have been using Jotform for more than four years as a tool for convention attendees to submit events and activities they would like to run. I have never had any problems doing this, and it is very easy for me to use. I usually embed their forms into my website and it is pretty much seamless. Jotform is also able to be set up to e-mail the attendees with the information that they sent to me, saving me an extra step!

Pros: Easy to use Reliable Embeds onto websites E-mail integrated

Cons: I don't really have any issues with Jotform.

JotForm is ideal for online inquiries and simple booking system

Apr 11, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: 1. Simple and easy to use. 2. Drag and drop of the form fields are very easy. 3. Conditional logic is powerful. 4. Adapts to new technology trend eg. responsive design. 5. Easy to integrate into your website.

Cons: 1. Sometimes form does not work properly. 2. No data report customization. 3. Some plug-ins are not totally controllable.

Best form builder in the market

Jul 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Jotform is easy to use, the widget available on jotform makes the form cleaner and shorter, the reporting tool is also great it provides easy access to data, and it provides option on how to extract Data, really convenient and really easy!!!

Cons: i hope they could add more submissions on free plan.

Great Design. Easy to Use

Jun 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This app has come a long way, the design used to be so so but they recently had a big update and I have been using them with clients website on a consistent basis.

Cons: No big complaints since the update. Free plan has lots of functionality and the app is super easy to setup or integrate with various platforms like wordpress, etc.

An easy to learn easy to apply app.

Jan 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We use forms quite a lot in our fundraising work. Jotform is very easy to use and has the ability to be customised so that even complex relationships can be established. And you can dress it up very easily, to make it look and feel the way you wish.

Pros: Easy to use, economical (sometimes free), customisable

Cons: None. I have found it simple and intuitive to use

Recommendations to other buyers: If you need a simple well thought out form to contact your customers, and keep records, this is it.

cheaper, easy to use and great form builder

Jul 23, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The value for money is very friendly. It has so many great features that I love especially the conditional logics. Easy to use integrations and links. Evolving over time.

Cons: There are limited types of forms. Limited count of submissions. So far I am still looking on a better side that this tool will improve more.

Overall: user friendly and has value for money

Very powerful tool

May 07, 2013
5/5
Overall

Comments: Extremely impressed with JotForm. The only negative is that most of the built-in designs look a bit canned, but for me this isn't a problem at all--you have total control over the form's CSS, allowing you to make it look any way you like. This level of control is rare for hosted services like this, so I see it as the best of both worlds. I saw one negative review that talked about the weak data analysis tools on the backend. I can't say whether that's true (as I haven't really explored them), but I've found that it's extremely easy to output results to Excel, and what more do you need? Excel is going to trump any hosted service in terms of data analysis capability. In fact, JotForm made it easy for me to set up my form so submissions automatically populate a Google Doc Spreadsheet as they come in.

Pros: Totally customizable Free/cheap No ads/branding

Cons: Premade designs leave something to be desired

Beware Appalling Customer Service and if you inadvertently break their rules, they throw you off and remove your account & forms

Feb 28, 2018
1/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: reasonable forms, reasonale widgets and gadgets. Clumsy interface though. Appalling customer support

Cons: I had a form which they called spam, though it was sent our own members who had registered with us on our website and telegram app Without warning they blocked my account, cancelled my subs and sent me an unusable link to re-register I lost all my work if you are a serious business do not go anywhere near this company They act like they are the internet police

So far, so good

Apr 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Solves the problem of setting up a registration pages where attendees can pay. I don't have to recreate the wheel and create a website page from scratch.

Cons: Nothing.. so far, so good. I've just started using JotForm so will have to figure out how to maximize all options.

Jotform UI is incredibly easy to use

May 12, 2013
5/5
Overall

Comments: As an e-commerce content team we were looking for a solution to allow us to have better control over work requests being submitted by internal teams and clients. The Jotform solution does this fantastically well. Two such work request forms are now being piloted having been set-up and integrated with an existing DropBox shared folder - making the whole process very efficient . The Jotform UI is incredibly easy to use and the reporting and submission tools make managing the whole process very easy. Other teams are already asking about expanding the use...

Pros: Very easy to set up and create powerful forms Great integration with DropBox - autmoatically creating folders. Online submission review Reporting options

Cons: Would be useful to be able to create input masks on text fields Lacks the ability to schedule reports.

A versatile tool to create dynamic forms.

Jun 05, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Jotform help you create customized forms or questionnaires to generate reports for both internal and external use of a firm. After the completion of each form, it notifies with an email of the responses summarized in a PDF format. They have features like drag and drop, show/ hide that makes a form very dynamic. They already have thousands of templates to match your needs. This platform provides a user-friendly GUI. It offers good online support and has integration with other applications like Google. They offer a wide variety of features as compared to its competitors.

Cons: Limitation in the number of forms and the space available in free plan may be a technique to make the user buy their subscription. The presence of a lot of unknown features can confuse users.

Capterra-loader

I use JotForm to process wholesale orders from clients - and it's perfect.

Feb 16, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: In the past I had been using another form-making service to process wholesale orders from clients on my website. The forms always looked unprofessional and scared away clients. JotForm has completely changed that - allowing me to easily make gorgeous forms and even keep track of replies via their mobile app.

Overall: I have been using the platform for about six months. It has helped me grow my business and do so in an aesthetically pleasing way.

Forms in a Flash

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We love this product and use it frequently for e-forms. The advanced set up options are great and the product is user friendly.

Cons: The only con I have is regarding the ability to change form set up. For example , we could not figure out how to display information in columns.

Jotform is really great

Apr 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Jotform is really great tool to create tool. Very easy to use compared to other tools. This is highly recommended by me

Cons: None. All features of jotform is really amazing. Congratulations to the team of Jotform. You are a great help to us.

This is Worth Checking Out

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I needed a last minute solution setting up a form within my storefront. These guys offered the perfect solution which also included API settings to my MailChimp account. The drag and drop features make it super easy to organize a form within seconds.

Cons: I would like to see a character limit on entering international phone numbers. That field provides an opportunity for spammers to go beyond the desired number.

Capterra-loader

Great tool for creating forms to use with clients and embed on your website

Jul 24, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that I can easily create forms to capture information from my clients. I can embed the forms into my website so it looks like it's part of my website. You can add conditional formatting to the form fields, integrate with tons of apps, and customize the thank you page or redirect to your own.

Cons: The only feature I wish it had is the ability for the person filling the form to (easily) save their answers so they could come back later and finish filling the form. There was kind of a clunky way you could accomplish this but seemed like a pain. I just instructed my clients to fill out the entire form in one sitting.

Overall: Saved me time by streamlining my workflow as I was able to quickly create forms for my clients to fill out vs. capturing the information via document attachments in my email.

Best Form online

Aug 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Give best access at finger tips. Anyone can make forms. Customer friendly website. I'm enjoying the services since 2 years.

Pros: Give best access at finger tips. Anyone can make forms. Customer friendly website. I'm enjoying the services since 2 years.

Fastest and easiest way to create forms I've ever found

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I LOVE all the integration and theme options available for use with JotForm. It doesn't seem to matter what information you need to gather from a customer or how you want to store/receive that information - this platform can easily handle it. The conditional logic steps and options are also extremely useful in creating perfect scenarios for every customer and condition.

Cons: I am not a fan of the huge gap between a free and paid account. I would also prefer that ALL their themes were free when you subscribe, instead of trying to charge people for a theme.

Overall: Quick and easy forms of ALL kinds for ANY occasion.

Its a cheap product with basic abilities.

May 16, 2017
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: The product meets our basic needs, cheaply. We are a non-profit so we need to be able to utilize forms but don't have a large budget to make them fancy.

Cons: Absolutely no customer service available. User accounts are extremely confusing within the same company, if I create a file and share it, instead of sharing the file it creates a new folder in my colleagues account with my name so that they have to remember that I shared it with them in order to locate the file. Our administrator left the company and we have not been able to recover anything from her account because Jotform's customer service is non-existent.

Overall: None

Great app for your Forms

Mar 15, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support
5 / 5
Value for Money

Comments: All usual options are included as field validation, conditional jumps or file attachments. All of this in a great package price that you won't get on other options, for what I consider this one of the best value for money online form buillder

Pros: All common options Great price Support

Cons: Not so up to date look and feel Need admin support to move forms between accounts

Does exactly what I need it to do

Jan 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service helped me figure out what to do when I was busy with the initial set-up and I really couldn't have done it myself

Cons: Don't like some of the templates. And not all of them could I figure out how to change, so I kind of was stuck with them.

Overall: Good forms of my website

Great Interface, User Friendly

Feb 26, 2016
5/5
Overall

Comments: Very easy to design and edit with. I have been using this for over 4 years and it is one of the best out there. I would recommend them to anyone for ease of use.

Pros: Lots of flexibility and easy to integrate into any kind of website. It has been very

Cons: Need more submissions! 100 is not enough! I wish they gave you at least 300 or above.

Works great!

Jun 30, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Comments: This works great for photo events, having people send in submissions. They find it easy and quick to do. Setting up the form itself was simple it didn't take any HTML or coding knowledge at all, and it was easy to sort it and add

Pros: Easy to handle, works great for photo submissions. Integrations are nice.

Cons: Space limits are too low. We should be able to offload submissions to Dropbox or Onedrive without taking up space on Jotform so our users aren't constantly being hit with the "out of space" warning.

Very functional and easy to use

May 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I've been using JotForm and have found out that the functions I need are here, plus it's very easy to use. I was able to design and customize my forms and allowed me to received the responses thru email.

Cons: Aside from one recipient, add another one or two for the responses. Although this feature can be activated for paid users.

Overall: I was able to create forms that can be easily customized and receive real time updates on the responses.

It has been very easy to implement in my business

May 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to set up, easy to collaborate with other programs, easy to edit and add controls. We deal with addresses and customer information so it was easy to make sure data was correct wehn inputting.

Cons: Somethings the features are US based and we cant get the date formats we require on the backend. Sometime's collaborating external programs was not straight forward.

Highly recommend for completing customer-centric surveys

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I use JotForm to send out surveys to customers to get feedback, and it works perfectly. It's easy to make it look nice, and the results are easy to read and download.

Cons: Sometimes there are a few TOO many features, that it becomes confusing as to what you should be using. While that's not a huge con, I'm sure there are capabilities I don't even know about because of this.

A great working tool

Sep 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Use this tool every day and it helps me to organize activities in my workplace, contributes in personnel management and monitoring results, this tool is the best!

Pros: easy to use interface, the ability to attach files, the possibility of sending report in several formats, alerts for emails and etc

Cons: The free version has a small number of monthly shipments.

Recommendations to other buyers: I recommend using this modern and versatile tool.

Concise and usable for my needs

Jul 02, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I enjoy how easy it is to create a form, with conditional logic too. The submissions are also handled in a way that works really well for my needs.

Cons: Compared to what I'm paying for a whole website through squarespace, the price of upgrading to the first tier is pretty insane, more than what I'm paying for my whole website

Started very happy, ended very deceived...

Jun 26, 2012
4/5
Overall

Comments: I am so very deceived with jotforms... Great to use, easy to integrate but when you have finished your survey and having all information to analyse now, just try their visual report, soooooo amateur and inefficient. What is the use of allowing user to collect huge amount of data and then not being able to express them optimally. As mush as the facilities to create forms etc are professional, as much as the reporting is amateur :(! I am very deceived and would not advise to anyone sorry...

Pros: User friendly Easy to integrate Quite cheap Nice interface

Cons: Very poor and amateur reporting Due to above it is useless to use such software because eventually we won`t even be able to use optimally data collected.

super easy to use

Jun 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Love how easy it was for me to develop my own surveys. As well I have almost 100% response rate, so it must be easy for clients to fill out

Cons: The fees associated with the lowest package; I do need the service but wish there was a lower package I could chose from, but above the free option

Overall: Clear client feedback on services they require

Great online way to create various forms, questionnaires and feedback forms.

Apr 19, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to use and access with a good degree of options for creating what you need. Easy to disseminate or to add on a website.

Cons: Somewhat limited in the capabilities on how and what you can add, and there is currently no intelligence that allows the user or creator navigate to different storyboards. No smart logic.

Easy For Business & Clients

Mar 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: JotForm is very easy to set-up and use for both the business and their clients. Everything is customizable so it can really be tailored to any business type.

Cons: I often need to google how to do some of the customizations that I'd like to make, but always find the answer and it's linked back to the JotForm site.

Jotforms made easy

Feb 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Started to use Jotforms last year as a free alternative to Adobe Central. So far it has been easy to use without any hassle. Designing them is quite straight forward and self explanatory.

Pros: Able to get 100 submissions for free per month and forms are easy to design.

Cons: Once you reach your limit, forms are suspended till the next calendar month which is not great if you have people applying for a job waiting to hear from you.

The best for Forms

Aug 29, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I use jotforms in all my sites, it is the best tool for creating forms, what I like most is the possibility of integrating the answers to google drive

Pros: several tools very easy to use Integrations

Cons: Você quis dizer: poderia existir mais modelos de formulários responsivos there could be more responsive models forms

Recommendations to other buyers: recommend the Jotforms is the most complete tools for creating forms

Very Useful

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Jotform helped our company build database through surveys. This automation process really helped us significantly, completely going paperless in just a day.

Cons: I wasn't able to contact them directly and negotiate on a the package. It would have been nice if the product is flexible to client's needs.

I absolutely love this software. I use this when building websites custom forms and it has it all

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The features are great. The software is very easy to use and is very convenient. They store all of your created forms in one place and editing updates the form wherever you have it hosted.

Cons: I don't have much that I do not like about this product. I would recommend it's use to anyone needing organized professional forms.

Great Online Resource

Mar 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I use jotforms as a means to collect student work from online courses I design. Students are given links they can access from mobile devices all over the world.

Pros: Very accessible in handheld devices.

Cons: jorm urls should exclude user name

Very good product

Apr 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Jotform is great. I've been using it for years for multiple uses over a variety of different websites. Going on about 5 years now without any issues. 10/10

Pros: Great customer support, great forms.

Cons: Perhaps the price is a bit expensive.

It was a satisfactory and easy experience, but I didn't accomplish all my goals.

Apr 05, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is a good tool to automate and very easy to use. It allows collect data for internal satisfaction of any topics and have an easy way of payment. It is so versatile that allows you to edit questions and combine with other apps. Have a lot of templates very pleasant for the coustumer.

Cons: It would be helpful if you had different options and each one have another question to unlock, according to the response, and the others that you don't need, desappear.
You need an option that allows me to resend the form later to the ones who completed, and let them modify.

Overall: It makes easy my work and allows me be creative on the design of my forms.

Capterra-loader

Solid and great featured form builder

Aug 02, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: JotForm is very complete and has lots of features. The builder is user friendly and it integrates well in any website.

Cons: The free version renders a BIG banner/button that makes it not friendly to use anywhere.

Overall: My experience has been very good until they decide to put a BIG banner is the free version forms. I get it!

Capterra-loader

The free version works great for my needs!

Jun 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that there's a free version for light usage. Five forms are enough for me each month so this tool works perfectly for my needs.

Cons: I've yet to find what are the downsides of using this tool, if there are, so far its working pretty well.