# Jotform Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Jotform Software - reviews, pricing plans, popular comparisons to other Form Builder products and more. Source: https://www.capterra.com/p/158456/JotForm-4-0 --- # Jotform Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 30, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Jotform ## What is Jotform? Create and customize forms for any and all parts of your business with Jotform Enterprise. Our intuitive online form builder makes form creation a seamless and enjoyable process for all members of your team. Simply drag and drop to add or remove form fields, upload images and logos, automate e-sign forms, and make any other necessary changes. You and your form respondent's data will be safely stored within your Enterprise account — single sign-on and data encryption included ## What is Jotform used for? [Forms Automation](https://www.capterra.com/forms-automation-software/)[Survey](https://www.capterra.com/survey-software/)[Form Builder](https://www.capterra.com/form-builder-software/) Recognitions Shortlist Best ease of use Overall rating Based on 2,903 user reviews Reviews sentiment Positive 96% Neutral 3% Negative 1% Pros & cons Accessible and simple interface Versatile survey creation platform Frequent technical glitches Restrictive plan and feature limits Starting price $39 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Contract Management / 2026 - Forms Automation / 2026 - Survey / 2026 - 360 Degree Feedback / 2025 - Form Builder / 2025 - HIPAA Compliance / 2025 - Market Research / 2025 Our "Best of" badge program showcases products with the highest ratings... - Data Entry / 2026 - Document Generation / 2026 - Electronic Data Capture / 2026 - Government / 2026 - Work Order / 2026 Our "Best of" badge program showcases products with the highest ratings... ## Jotform alternatives [4.5 (1,254)](https://www.capterra.com/p/131735/PandaDoc/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.2 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars Highest Rated [4.7 (971)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (3,019)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/158456/JotForm-4-0/alternatives/) ## FAQs about Jotform Overview ### What problems does Jotform solve? Jotform solves slow, manual form creation and messy data collection by letting teams build branded surveys, applications, registrations, payments, and intake workflows without coding. HR, marketing, customer service, nonprofits, event teams, and field operations use it to reduce data entry, collect files and signatures, automate routing, and centralize responses for reporting. Answer based on 1520 reviews Overview ### Which roles and teams benefit most from Jotform? Jotform is most used by business owners, executives, and operations teams that need fast, no-code form creation for lead capture, client intake, approvals, and internal requests. Administrative staff, marketers, consultants, educators, and project managers benefit from automating data collection, registrations, surveys, and workflow coordination across teams. Answer based on 2825 reviews Overview ### What company size and industries is Jotform built for? Jotform is built mainly for small businesses, which make up 85% of reviewers, with strongest use in nonprofit organization management and education management at 7% each. It also serves healthcare-related organizations, reflected in 6% from health, wellness and fitness, plus midsize and enterprise teams at 8% each. Answer based on 2892 reviews Features and Usability ### What are the key features of Jotform? Jotform includes core features for form creation and data collection, especially a drag-and-drop form builder, customizable forms, survey builder, conditional logic, and document generation. Differentiating features include electronic signature, payment processing, workflow automation, and third-party integrations, plus reporting dashboards and export options for managing submissions. Answer based on 1339 reviews Pricing ### How much does it cost and what fees or limitations are included? Jotform offers a free Starter plan with 5 forms and 100 monthly submissions, then Bronze, Silver, and Gold plans at 39, 49, and 129 per month. Reviewers like the flat-fee pricing and free tier, but note free-plan branding, tight submission or storage limits, and that HIPAA compliance starts on Silver. Answer based on 679 reviews Integrations ### Which third-party tools and platforms does Jotform integrate with? Jotform integrates with over 100 third-party tools, including Google Sheets, PayPal, Microsoft Excel, Google Drive, WordPress, Zapier, Stripe, and Mailchimp. Common use cases include payments, spreadsheet syncing, file storage, website publishing, and workflow automation, with reviewer mentions also confirming Slack and Trello connections. Answer based on 595 reviews Getting Started and Support ### How easy is it to onboard and train a team on Jotform? Jotform is easy to onboard for most teams, especially nontechnical users who can start building forms quickly with drag-and-drop tools and templates. Training is supported through webinars, videos, and documentation. Reviewers say basic use needs little instruction, while admins and teams handling complex forms, workflows, or integrations usually need more time. Answer based on 99 reviews Getting Started and Support ### What customer support options does Jotform offer, and how do users rate the experience? Jotform offers email/help desk, FAQ/forum, knowledge base, 24/7 live rep, and chat support. Users often describe support as responsive and helpful, especially for setup and troubleshooting, but others report generic replies, confusing help paths, and slow resolution for account, billing, or complex technical issues. Answer based on 566 reviews Security ### How does Jotform handle data security and access control? Jotform uses SSL encryption, encrypted data transfers, form encryption, password protection, role-based permissions, shared access controls, audit trails, email and phone verification, reCAPTCHA, and compliance options including GDPR, CCPA, HIPAA, and PCI. Some reviewers note clunky permissions, account lockouts, IP suspensions, and identity recovery challenges. Answer based on 100 reviews ## Who uses Jotform? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs Company size Based on 376 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 376 reviews Administrative 41% Administrative 41% Entrepreneurs/ Owners 11% Creative & Design 7% Marketing 7% Others 34% Top industries Based on 376 reviews Non-Profit Organization Management 28% Health, Wellness and Fitness 25% Marketing and Advertising 19% Education Management 16% Other 12% ## Pros and Cons Accessible and simple interface 94% positive reviews out of 673 Most reviewers find ease of use essential, highlighting intuitive navigation and minimal learning curve for new users. Laurie K. Co-owner, 2 - 10 employees. "This site is extremely easy to navigate and helps to free up a lot of my time by doing the work for me!" Frequent technical glitches 67% negative reviews out of 228 Most users report bugs and issues disrupt workflow, with slow support and unreliable mobile or complex form performance. Jeff F. Property Manager, 2 - 10 employees. "The forms get more glitchy the more complex they are made. And the ticket support is very poor, they can provide some direction on usage, but troubleshooting can resolving issues that come up is virtually a non-existing skill for their support team." Versatile survey creation platform 95% positive reviews out of 291 Most reviewers indicate survey form options are extensive, customizable, and support various data collection needs. YeChan G. Teacher of Information Science, 11 - 50 employees. "Jotform allows even free users to create excellent and stable surveys. And it provides incredible scalability and options, more than anywhere else." Restrictive plan and feature limits 63% negative reviews out of 92 Most users comment limitations on submissions, storage, and advanced features hinder scalability and flexibility, especially on free plans. Anonymous User Document Controller, 11 - 50 employees. "the main concerns about Jotform are the lack of customization options in terms of format, limited export options, and restrictions on form submissions for free plans." Intuitive drag-and-drop builder 98% positive reviews out of 144 Most reviewers describe drag and drop as making form creation fast, flexible, and accessible to all skill levels. Caitriona M. Childcare, 11 - 50 employees. "The drag-and-drop form builder is incredibly user-friendly, making it easy to create and customize forms." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Customizable Fields 4.7 (869) 76.29% of 869 reviewers that rated this feature as important or highly important This capability lets you adapt every field to your requirements, supporting diverse question types and conditional logic. Reviewers indicate it’s simple to collect precise data, customize labels, and use drag-and-drop, though some wish for even more advanced field options. Customizable Forms 4.7 (855) 78.71% of 855 reviewers that rated this feature as important or highly important Jotform gives you extensive control to personalize forms for branding, layout, and content. Users think the drag-and-drop builder and flexible templates make it easy to match business needs, though a few mention minor limitations with built-in elements and occasional formatting challenges. Forms Creation & Design 4.7 (847) 72.49% of 847 reviewers that rated this feature as important or highly important Jotform offers a wide array of design tools, templates, and drag-and-drop editing for building professional forms. Some reviewers feel it’s user-friendly and visually appealing, while others note the dashboard can be complex and advanced design options less intuitive. Electronic Signature 4.6 (520) 56.92% of 520 reviewers that rated this feature as important or highly important You can collect legally binding digital signatures directly in forms, streamlining approvals and reducing paperwork. Reviewers appreciate the efficiency and convenience, especially for contracts, though a few report occasional technical issues and desire further maturity in this aspect. Survey Builder 4.7 (467) 63.17% of 467 reviewers that rated this feature as important or highly important With Jotform’s Survey Builder, you can quickly create tailored surveys using drag-and-drop, branching logic, and a wide range of templates. Reviewers appreciate its ease of use, customization options, and time-saving templates, though some mention the interface can feel cluttered. Data Import/Export 4.5 (594) 68.86% of 594 reviewers that rated this feature as important or highly important Import and export data to and from software applications Jotform 308 features Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Define levels of authorization for access to specific files or systems Integrate with a third-party accounting system Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Handle the registration and admission process for existing and new students Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools that help educational institutions or fundraising organizations connect with alumni Highlight content and/or make notations about parts of content Allow reviewers to provide anonymous feedback to encourage honest conversations Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Manage the process of evaluating documents or requests submitted for approval Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Creation, administration, and evaluation of assessments or tests Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Manage attendance for classes, shifts, meetings, or events Track the attendance of specific individuals or groups A list of registered participants Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Verify the identity of users/devices to enable secure access Automatically populating fields or sections within a form Automatically create schedules based on business needs or employee availability and qualifications Scan barcodes to ensure accurate pricing and label tracking Create, manage, and monitor bereavement care plans. Create, manage, and send invoices or bills to customers Create, update, and manage bookings, itineraries, and reservations Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes An agreement between a business and an external supplier for the delivery of a set of products or services Track and manage schedules and meetings via an integrated calendar Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Manage the treatment plan and coordination between care providers and patients with special health care needs Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Process of submitting and following up on claims with insurance companies Online registration for classes Schedule in-person or online classes Plan and schedule lessons and maintain students' behavior in the classroom Electronic storage of stakeholder contact information Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Track the current status and completion of activities, tasks, goals or deliverables via progress indicators Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Capability of a software or system to make decisions and perform actions based on specified conditions Configure existing workflows to meet your organization's needs Automated reminders and confirmations for booked appointments and events via text or email Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Facilitates online authoring and publishing of the content Provide ongoing performance feedback to employees on a regular basis, rather than giving feedback at designated times Create, edit, and revise contracts/written agreements Track, store, and access client contracts or licenses Create, edit, convert to and from PDF files Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Survey designed the measure customer satisfaction with a product, service, and more Map out the subjects that comprise courses of study Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding This capability lets you adapt every field to your requirements, supporting diverse question types and conditional logic. Reviewers indicate it’s simple to collect precise data, customize labels, and use drag-and-drop, though some wish for even more advanced field options. Jotform gives you extensive control to personalize forms for branding, layout, and content. Users think the drag-and-drop builder and flexible templates make it easy to match business needs, though a few mention minor limitations with built-in elements and occasional formatting challenges. Tailored or customizable questions for more targeted and relevant data collection Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Analyze survey results via statistical testing or crosstabs directly within the software Import, collect, and capture data from multiple sources Automatically retrieve and pull information from documents, websites, images, data sets, and other sources Import and export data to and from software applications Search and find data in a structured format Protect sensitive data for digital privacy Manage and store data in a database Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Process of checking different types of data for accuracy to avoid errors or inconsistencies Graphical representation of data Electronic signing method that validates the authenticity and integrity of a digital document Automated or logic-based workflows that assist in the creation of electronic documents Scan, move or upload electronic files within the software's repository Assign categories, labels, tags, or attributes to documents for organization, search and storage Custom forms to streamline repetitious aspects of a document Convert paper files into digital images Store, manage, and track all electronic documents in a centralized location Review and analyze existing information across documents Store and organize documents in a centralized system Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach Assemble applications and processes by dragging over and arranging pre-built components Track and collect membership dues Digital greeting cards that are sent electronically, usually via email Digital forms that are shared and accessed online Electronically collect payments for goods or services You can collect legally binding digital signatures directly in forms, streamlining approvals and reducing paperwork. Reviewers appreciate the efficiency and convenience, especially for contracts, though a few report occasional technical issues and desire further maturity in this aspect. Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Reminders sent via email Electronic storage of staff/employee contact information and job status in a centralized repository Track employee schedules, availability, and performance across projects and tasks Centralized storage for employee data, records, and performance metrics Acknowledge and reward employees for reaching specific goals and/or for exemplary performance Create and securely store digital patient records Convert data into a code for security Tracks metrics that provide insight into how a user interacts with any interface or product Confirmation of the enrollment of a student in a course, class, activity, or program Manage the enrollment and onboarding of all new members and accepted applications A list of events with their respective dates Schedule and manage the logistics of activities and other gatherings Plan an event's time and location Manage the maintenance of building facilities Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Create, save, and store files Recover lost, deleted, or damaged files Public or private sharing of digital files such as documents, audio/video, images, and more Store and access documents, forms, and photos in one centralized place Manage information and/or provide updates regarding student financial aid Intended to be used by governmental agencies For mental health professionals providing therapy to multiple patients at the same time Software designed for the healthcare industry Software designed for higher education organizations Specifically for in-home care services Specifically designed to address the needs of law firms and legal departments For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. Software specialized for municipal offices and agencies Software specialized for non-profit organizations Specifically for nursing homes For mental health professionals that specialize in substance abuse therapy/programs Jotform offers a wide array of design tools, templates, and drag-and-drop editing for building professional forms. Some reviewers feel it’s user-friendly and visually appealing, while others note the dashboard can be complex and advanced design options less intuitive. Store, manage and track all forms in a centralized location Search for specific words or phrases within a document or database Activities related to raising money for a specific cause Allows employees to set and manage work or career related goals Establish measurable goals and objectives and track their progress over a specific period of time Contracts specific to government agencies or organizations who deal with government agencies Monitor application statuses, proposals and award funds Register a group/batch of attendees Compliant with HIPAA, which sets standards for sensitive patient data protection Manage the care, assistance, or services that take place in patient's home Overseeing housing processes, including room occupancy, roommate preferences, and maintenance management Automates core HR functions such as talent management, employee evaluation and learning management Manage and track all disruptions and incidents Detailed log and record of financial earnings & costs. Conduct intake assessments to determine patient health status, medical history, conditions, etc. Track and manage inventory levels to maintain proper supply Captures invoice data and maintains comprehensive records for auditing and reporting purposes Manage and track all job information and associated tasks Software designed for kindergarten through 12th grade schools Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Receive lab results electronically Manage the process of attracting and converting business prospects into leads Organize and track educational activities Present live poll results to audience Schedule predetermined or ad hoc maintenance services and labor requests Collection of images, videos and other digital content that can be used Alerts/warnings for potential allergies or interactions triggered by medications Administer and track medication inventory, schedules, dosage, and side-effects Add, store and access information pertaining to members Database of members to track personal information of individuals and families Merge or combine files / add pages to a document Access software remotely via mobile devices Access the system via a mobile application Capture signatures via mobile devices Distribute a survey via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage and support multiple languages Manage and support multiple locations Share documents with different users to collect multiple signatures For practices with multiple providers Supports different types of question formats, including multiple-choice, checkbox, open-answer, Likert scale, and essay Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Identify, track, and respond to negative feedback Drag and drop/visual interfaces that allow non-tech users to build without writing code Allow users to create, edit, and sort multiple notes Calculate NPS of customers Measure employee engagement and loyalty towards a business using the Net Promoter Score Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Ability of websites, web applications, or mobile applications to function without an active internet connection Practice of collecting data and responses for market research/surveys without an internet connection Book meetings and appointments through a website or digital platform Accept and process online payment transactions Survey or poll in which participants communicate responses via the internet, typically by completing a questionnaire on a web page Real-time registration over the web In-person, onsite registration Tool to assess patient's current status, provide a score, interpret results & risk categorization of patients Allow communication between the company and patients via messages, SMS, emails, phone, and more A repository of patient data, including their past and current health issues, treatment history, and more Patients can register for appointments in advance online Observing and tracking a patient's health status, condition, and wellbeing Online portal where patients can access information such as health records, treatment plants, etc. Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Swipe a credit card or manually process payments while with the customer in the field Accept, record, and reconcile financial transactions Manage employee salary processes, data, taxes, and records administration efficiently Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) Convert other file formats to and from PDF. View, search, and print PDF files. Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Create, fill out, and send performance reviews to individual employees Issuance of valid permits to initiate projects or tasks Survey or poll in which voice broadcast recipients can communicate responses via the phone Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Pre-defined templates within a library for common cases such as contracts, websites, emails, and more Share and present designs Customizable notes that help healthcare professionals document and track patient progress Document and report the progress of ongoing projects Reporting on how each user, task or process has advanced since its initiation Plan and coordinate all the resources, costs and time needed to execute assignments Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints Create, manage, or update project workflows. Create proposals based on costs of labor and materials Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Allow users to collaborate and ask questions regarding folders and/or documents within the system Survey design technique that directs respondents to different questions based on their previous answers Integration of respondents' answers from previous survey questions into subsequent questions or text Brief assessments used to measure knowledge and skills Generate quotes or estimates for customers Randomize the displayed order of questions and answer options Process of choosing individuals who will assess and provide feedback on an employee's performance during a performance appraisal Ratings/Reviews Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Track accrued recognition and rewards at an individual employee level Ability to record, store, update, and retrieve information Automated process of charging customers at regular intervals for repeated access or use of a product or service Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Manage compensation for out-of-pocket expenses incurred by an employee, client or another party Timed notification for any upcoming task, deadline, appointment, or activity Capture data electronically Manage and track the renewal process for various services, subscriptions, contracts, or licenses Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Track task progress, milestones, delays, or other key information and generate reports on them for evaluation Limit the number of participants with certain characteristics you want to complete the survey Ensure the answer provided fits set parameters (numerical, positive number, etc.) A catalog which lists a selection of rewards for incentive programs, loyalty programs, referral programs, and more Manage and process incoming documents detailing requests for proposals Set & manage permission levels based on user roles and restrict access to only authorized individuals Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Exchange messages in a secure and encrypted manner Group leads or contacts based on their specific characteristics Online portal through which end users can access the system, manage tasks, or obtain information An agreement between a buyer and a seller for the sale and delivery of goods or services Track work performed and resources used for past customers, sites, or assets Private client session notes for coaching, therapy, etc. Allow users to access multiple services after entering their login credentials once Survey popup over a webpage to specific users based on their behavior Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks Skip over or route respondents to different questions based on their previous answers Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. An agreement that's only valid if signed by all involved parties, sealed, and delivered Track the amount of money spent on a certain product or with a certain supplier Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Schedule shifts for staff/employees, track hours worked, and manage staff payroll Scheduling capabilities for employees to view shift-times and employers to schedule staff accordingly Apply statistical/mathematical models to sets of data Track the status over time for a request, process, asset, or transaction Create lists of student grades, transcripts, class lists, course schedules, etc. to be shared with instructors and administration Database of students to track personal information of individuals and families Allow media to be embedded in the question or answer options With Jotform’s Survey Builder, you can quickly create tailored surveys using drag-and-drop, branching logic, and a wide range of templates. Reviewers appreciate its ease of use, customization options, and time-saving templates, though some mention the interface can feel cluttered. Manage sample of audience for conducting market research surveys Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Allow multiple team members to edit and work on the same document Meet with patients remotely Provide online therapy to patients/clients through secure video sessions Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Edit text as needed Open text box field Tools to help therapists document, record, and recall patient encounters Set up connections to third-party platforms to improve business processes A digital list of items that need to be completed Track employee/learner's progression through training programs Manage, record and track all business exchanges in form of money and its related interactions in the system Create treatment plans that document interventions and outcomes to track patient progress Review data from past periods to reveal recurring tendencies and predict future performance Modifying a website's URL to enhance readability, branding, or campaign alignment Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Track revisions and updates made to files and navigate between different versions Supports various video file formats Interact with data visualization elements, such as charts and graphs, to drill down into data Manage volunteer information and direct volunteer resources Add a digital mark to show ownership of an image, video, document, etc. Web form that allows users to enter data that is sent and processed for different reasons Seamlessly integrates with 3rd party websites An extended application or connector that enables users to perform additional services with their current set of tools Visual representations of words that give greater prominence to words that appear more frequently Create a new work order Streamlining repetitive tasks and activities through automated and predefined workflows Alter the default workflow to meet your organization's needs Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.6 (2,860) 4.6 Based on 2,860 reviews ## Pricing Value for money 4.5 (2311) Free Version [View pricing plan details](https://www.capterra.com/p/158456/JotForm-4-0/pricing/) Starter $0.00 It includes: - 100 Monthly Submissions - 100 MBs of Available Space - 5 Forms - Basic Branding Bronze $39.00 Flat Rate,Per Month It includes: - 10000 Monthly Form Views - 1000 Monthly Submissions - 1 GB Space - 25 Forms - 250 fields/form Silver $49.00 Flat Rate,Per Month It includes: - 10 GB Space - 2500 Monthly Submissions - 500 Fields Per Form - 50 Forms Gold $129.00 Flat Rate,Per Month It includes: - 10000 Monthly Submissions - 1000 Fields Per Form - 100 GB Space - HIPPA Compliance - 100 Forms Value for money 4.5 (2,311) 4.5 Based on 2,311 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (2140) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (2,140) 4.5 Based on 2,140 reviews ## User reviews Overall rating 4.7 Based on 2,903 reviews Filter by rating 5(2140) 4(639) 3(83) 2(16) 1(25) Mentioned topic Sorted by most recent KB Kim B. RBT Hospital & Health Care ### "Jotform is great!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 July 2, 2026 Overall, Jotform is a cool program with how easy to use it is and how little to no issues I have faced with it. Pros Jotform is really easy to use, the templates are nice and makes life easy if you want something simple. It's easy to collaborate with people using Jotform since you can just send the info with ease. Cons I honestly have not had a negative experience with Jotform and have instead truly enjoyed how easy it is to use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 3, 2026 Hi Kim, Thanks for your 5-star review. We're glad you're enjoying Jotform's ease of use, templates, and collaboration features. If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. Rian M. Founder Marketing and Advertising ### "This form builder brings revenue " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 1, 2026 My overall experience with JotForm has been absolutely amazing because it made getting leads very easy, we've also generated thousands of dollars of revenue using their forms. Pros We absolutely love Jotform because it's a really easy way to our Ad's running with customization on the frontend. We could also integrate our CRM to collect the leads from Jotform. Cons I wish their customization was at the level of Framer, however i understand that they're optimizing for ease. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LC Louise C. Patient Care Coordinator, Marketing Director Medical Practice ### "Need Online Forms?" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 29, 2026 My overall experience with Jotform has been very positive. The platform has made it easy to create and manage forms for a variety of purposes, from patient intake and surveys to internal workflows and data collection. Its user-friendly interface, customization options, and integrations with other tools have helped streamline processes and improve efficiency. Overall, it has been a reliable and valuable solution for collecting and organizing information. Pros What I like most about Jotform is its ease of use and flexibility in creating customized forms without needing technical expertise. The drag-and-drop builder, wide variety of templates, and numerous integrations make it simple to collect information, automate workflows, and streamline processes. The ability to customize forms and access submissions in real time has made it a valuable tool for improving efficiency and organization. Cons What I like least about Jotform is that some of the more advanced features, integrations, and higher submission limits are only available on paid plans. Additionally, more complex forms can occasionally require extra setup time, and customizing certain workflows may have a learning curve for new users. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KI Kristin I. Sr Sales Education Associate Hospital & Health Care ### "Jotform Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 29, 2026 Pros The ability to tie conditional flows on the back end. The approvers that we’re able to add as a part of workflows. Cons Integrations - could use more accessibility with microsoft. More question types available to be able to utilize. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 2, 2026 Hi Kristin, Thanks for your thoughtful feedback. It's great to hear that our platform works well for your needs. About your request with Microsoft, if you have specific integrations or questions in mind, sharing those details would really help us better understand your use case. If you have any questions or suggestions, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We'll be happy to help. BG Beth G. Curriculum designer Medical Devices ### "Good Not great " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 1/10 June 29, 2026 I think it is a good idea that is not well executed because it is less user friendly and visually appealing in comparison to its competitors. Pros It’s lovely that you can add in tiered questioning to ensure that certain folks only get relevant questions. I also like how much you can edit the form to splice . Cons It doesn’t work well with Microsoft and most people use Microsoft workflows. I wish you could automate with it more easily . Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 2, 2026 Hi Beth, Thanks for taking the time to share your feedback and for highlighting what you enjoy about our platform. We're glad to hear that the conditional logic and form customization features have been helpful for your workflow. Regarding your experience with Microsoft, we'd love to learn more so we can better understand the issue. Could you let us know which Microsoft integration or workflow you're referring to? We'd also appreciate any details about what's happening or what you're trying to automate, as this will help us investigate and determine whether there's a solution or improvement we can recommend. Feel free to reach out to us if you have any questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. NS Naombi S. comp manager Security and Investigations ### "basic reviews" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 June 28, 2026 I dont think there is anything that i like least about it. it is used but not as much as doscusign. Ease of access and easy to use. it is almost as good as using docusign. i imagine the cost may be more affordable Pros Ease of access and easy to use. it is almost as good as using docusign. i imagine the cost may be more affordable Cons I dont think there is anything that i like least about it. it is used but not as much as doscusign.. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 2, 2026 Hi Naombi, Thanks for using Jotform. We appreciate your positive words towards our platform. Your feedback means a lot. Feel free to reach out to us if you have any questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. AM Angela M. COO Environmental Services ### "Not Form Me" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 1/10 June 22, 2026 My overall experience was one a frustration. I’ve seen them done very nicely with other companies however, it just never did work out for me and we just couldn’t get it to work. Pros Well, initially, it seemed pretty early to be able to get people to fill out the information like we have a form that they need to put their information on never could get it to work. Cons I was never able to get it to work where our clients could sign. We could get our information on there. Just never could get those things to work. Alternatives considered [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Reasons for choosing Jotform Well, it just seemed like a simpler way to put the information and get it from our clients. It was a form that they could fill in the answers and we didn’t have to have them like move the spacer back to fill in their information and then put a line under it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 24, 2026 Hi Angela, Thanks for your positive review. We would like to know more about the issue you have encountered. You can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. CC Chiheb C. Indépendant Marketing and Advertising ### "à utiliser absolument, vous serez satisfaits" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 20, 2026 Plateforme encourageante et très recommandable. vous pouvez même augmenter le nombre de formulaires, en parrainant de nouveaux utilisateurs, ou par d'autres moyens qui sont mis à disposition. Pros Depuis sa création, jusqu'à aujourd'hui, et selon mes recherches d'éditeurs de formulaires, je n'ai jamais vu de plateforme aussi complète et aussi évolutive que Jotform: des templates pour tous le monde quel que soit votre activité. La facilité d'édition, mais aussi tout est mis à disposition pour créer des formulaires à partir de zéro. Des widjets, des intégrations IA surprenantes selon votre besoin. Bref, des outils faciles d'utilisation et à porté de tous. Cons Le seul petit inconvénient, est la lenteur d'apparition du dashbord. Je n'ai constaté aucun autre inconvénient. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Importance et évolution des données, en plus de la nature de mon activité Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 23, 2026 Hi Chiheb, Thanks for your 5-star review. We're delighted to hear that you value Jotform's flexibility, scalability, and ease of use. From our extensive template library and customizable widgets to our AI-powered features, we strive to provide tools that help users build exactly what they need. If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. JV John V. Office Manager Non-Profit Organization Management ### "Long-standing forms provider" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 June 19, 2026 We've been using them for years and they've honored a non-profit discounted price on a legacy product that doesn't exist anymore without a problem. They occasionally hit us up for an upgrade to enterprise, but we can honestly just tell them that 500x what we're paying now is outside of our non-profit budget. Pros Form with logic capabilities that have been around long enough to surpass the newcomers to the form service industry. Cons Push to enterprise plans and unwillingness to expand non-enterprise products feature sets or sharing features. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reasons for choosing Jotform it's more flexible in its form capabilities and features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 24, 2026 Hi John, Thanks for your excellent review. We're thrilled that you recognize the strength of Jotform's logic features and the experience we've gained over the years. Innovation and reliability have always been at the heart of what we do, and we're committed to continuing to provide powerful form-building solutions that help our users succeed. If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. EB Erick B. Director of design and research Retail ### "Jotform for documents management " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 17, 2026 Jotform has streamlined data management in our organisation. Through use of the software we are able to gather feedback and manage our surveys. Campaign management has also been made easy. Pros Jotform ensures smooth data collection and automates form management including E-signatures and payments processing. Ease of deployment and available of a cloud strong as well as real-time customer support services. Cons The software has all it takes for a good data collection and form management software. It is also effective in project collaboration and organisational management. No complaints. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 18, 2026 Hi Erick, Thanks for your excellent review. We're delighted to hear that Jotform has helped streamline your data collection processes and automate important workflows, including e-signatures and payment processing. If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. [View all Reviews](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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