# Jotform Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Jotform Software - reviews, pricing plans, popular comparisons to other Form Builder products and more. Source: https://www.capterra.com/p/158456/JotForm-4-0 --- # Jotform Software Review 2026: Features, Integrations, Pros & Cons Last updated on May 12, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Jotform ## What is Jotform? Create and customize forms for any and all parts of your business with Jotform Enterprise. Our intuitive online form builder makes form creation a seamless and enjoyable process for all members of your team. Simply drag and drop to add or remove form fields, upload images and logos, automate e-sign forms, and make any other necessary changes. You and your form respondent's data will be safely stored within your Enterprise account — single sign-on and data encryption included ## What is Jotform used for? [Forms Automation](https://www.capterra.com/forms-automation-software/)[Survey](https://www.capterra.com/survey-software/)[Form Builder](https://www.capterra.com/form-builder-software/) Recognitions Shortlist Best ease of use Top alternative Featured Overall rating Based on 2,890 user reviews Reviews sentiment Positive 96% Neutral 3% Negative 1% Pros & cons Accessible and simple interface Versatile survey creation platform Recurring technical glitches and delays Restrictive free plan and features Starting price $39 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Contract Management / 2026 - Forms Automation / 2026 - Survey / 2026 - 360 Degree Feedback / 2025 - Form Builder / 2025 - HIPAA Compliance / 2025 - Market Research / 2025 Our "Best of" badge program showcases products with the highest ratings... - Data Entry / 2026 - Document Generation / 2026 - Electronic Data Capture / 2026 - Government / 2026 - Work Order / 2026 Our "Best of" badge program showcases products with the highest ratings... Do you work for Jotform?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.jotform.com&name=Jotform) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Jotform 4.7 (2,890) VS. [4.6 (5,213)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price $39 Flat Rate, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (2,866) Ease Of Use 4.7 (5,213) Value For Money 4.5 (2,299) Value For Money 4.5 (4,973) Customer Service 4.5 (2,128) Customer Service 4.6 (4,988) ## Jotform alternatives Highest Rated [4.7 (967)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (6,037)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (103)](https://www.capterra.com/p/144453/FormAssembly/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (991)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/158456/JotForm-4-0/alternatives/) ## FAQs about Jotform Overview ### What problems does Jotform solve? Jotform solves slow, manual form creation and messy data collection by letting teams build surveys, intake forms, registrations, file uploads, and e-sign workflows without coding. HR, customer service, marketing, education, healthcare, and event teams use it to reduce manual entry, standardize submissions, automate routing, and collect mobile-friendly responses quickly. Answer based on 1512 reviews Overview ### Which roles and teams benefit most from Jotform? Jotform is most used by small-business owners, executives, and operations teams that need fast, no-code form creation for client intake, payments, approvals, and internal requests. Marketing managers, educators, and administrative staff use it to collect leads, registrations, surveys, and documents, while creative and service professionals streamline bookings and project information. Answer based on 2818 reviews Overview ### What company size and industries is Jotform built for? Jotform is built primarily for small businesses, which make up 85% of reviewers, and it is widely used in nonprofit and education organizations at 7% each. It also serves healthcare-related users, with health, wellness, and fitness accounting for 6%, plus smaller shares from midsize and enterprise companies at 8% each. Answer based on 2885 reviews Features and Usability ### What are the key features of Jotform? Jotform includes core features for form creation and data collection, especially a drag-and-drop form builder, customizable forms, survey forms, and submission dashboards. Differentiating features include conditional logic, pre-built templates, electronic signature, PDF conversion, and third-party integrations for websites, spreadsheets, payments, and approval workflows. Answer based on 1333 reviews Pricing ### How much does it cost and what fees or limitations are included? Jotform offers a free Starter plan for one user, then paid Bronze, Silver, and Gold plans at $39, $49, and $129 monthly. Starter includes five forms, 100 submissions, and Jotform branding; reviewers also note higher costs for advanced features like HIPAA compliance, scaling, and extra users. Answer based on 679 reviews Integrations ### Which third-party tools and platforms does Jotform integrate with? Jotform integrates with over 100 third-party tools, including Google Sheets, Microsoft Excel, PayPal, Google Drive, WordPress, Zapier, Stripe, and Mailchimp. Reviewers also mention Slack, Airtable, Gmail, and Dropbox, covering spreadsheets, payments, storage, email marketing, and workflow automation. Answer based on 593 reviews Getting Started and Support ### How easy is it to onboard and train a team on Jotform? Jotform is easy for most teams to onboard, especially nontechnical users building basic forms with the drag-and-drop editor. Training is available through webinars, videos, and documentation. Reviewers say many users get started with little or no training, while admins handling advanced workflows, branding, or integrations usually need more time. Answer based on 99 reviews Getting Started and Support ### What customer support options does Jotform offer, and how do users rate the experience? Jotform offers email/help desk, FAQ/forum, a knowledge base, 24/7 live support, and chat. Users often describe the support resources as useful and customer service as responsive, but some report slow replies for account issues, generic answers, and more limited help depending on subscription plan. Answer based on 566 reviews ## Who uses Jotform? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs Company size Based on 393 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 393 reviews Administrative 43% Administrative 43% Entrepreneurs/ Owners 10% Creative & Design 8% Marketing 7% Others 33% Top industries Based on 393 reviews Non-Profit Organization Management 31% Health, Wellness and Fitness 26% Education Management 20% E-Learning 12% Other 11% ## Pros and Cons Accessible and simple interface 94% positive reviews out of 648 Most reviewers indicate ease of use enables fast setup, intuitive navigation, and minimal learning curve for all experience levels. Laurie K Co-owner, 2 - 10 employees. "This site is extremely easy to navigate and helps to free up a lot of my time by doing the work for me!" Recurring technical glitches and delays 67% negative reviews out of 220 Some users report bugs, slow support, mobile crashes, and syncing problems, especially with complex forms or integrations. Jeff F Property Manager, 2 - 10 employees. "The forms get more glitchy the more complex they are made. And the ticket support is very poor, they can provide some direction on usage, but troubleshooting can resolving issues that come up is virtually a non-existing skill for their support team." Versatile survey creation platform 95% positive reviews out of 285 Most reviewers describe survey form creation as flexible, quick, and customizable, with templates, analytics, and easy sharing. Tabitha A Brand Manager, 201 - 500 employees. "From event registrations to customer feedback surveys, creating forms is a cinch with its user-friendly interface. Plus, the sleek design gives everything a professional touch." Restrictive free plan and features 62% negative reviews out of 89 Some reviewers describe limitations on submissions, storage, customization, and advanced features, impacting larger teams and projects. Muhammad K Document Controller, 11 - 50 employees. "the main concerns about Jotform are the lack of customization options in terms of format, limited export options, and restrictions on form submissions for free plans." Intuitive drag-and-drop form builder 98% positive reviews out of 134 Most users comment drag and drop makes building, customizing, and branding forms effortless, even without technical expertise. Francesca J Manager, 11 - 50 employees. "The drag-and-drop builder makes it simple to add fields, adjust layouts, and set up forms quickly without needing technical skills." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Customizable Fields 4.7 (864) 76.27% of 864 reviewers that rated this feature as important or highly important Jotform offers a wide range of customizable fields, letting you tailor forms with dropdowns, ratings, file uploads, and conditional logic. Users think the flexibility is valuable for collecting specific data, though some wish for more advanced options and easier configuration. Customizable Forms 4.7 (847) 78.51% of 847 reviewers that rated this feature as important or highly important It gives you the power to design forms that match your brand, needs, and workflows. Reviewers appreciate the extensive customization, branding options, and template flexibility, but some say a few built-in elements are not fully editable. Forms Creation & Design 4.7 (845) 72.43% of 845 reviewers that rated this feature as important or highly important You benefit from drag-and-drop building, diverse templates, and design tools for professional forms. Some reviewers find the interface user-friendly and visually appealing, while others mention limited advanced design controls and a dated look. Electronic Signature 4.6 (519) 56.84% of 519 reviewers that rated this feature as important or highly important Jotform enables you to collect legally binding e-signatures directly in forms. Reviewers indicate it streamlines workflows, saves time, and is easy for remote users, though a few mention occasional technical issues and room for improvement. Survey Builder 4.7 (467) 63.17% of 467 reviewers that rated this feature as important or highly important With this capability, you can quickly build surveys using templates, drag-and-drop tools, and branching logic. Reviewers appreciate the ease of customization, variety of question types, and time-saving templates, though some mention the interface can feel cluttered or confusing. Data Import/Export 4.6 (590) 68.98% of 590 reviewers that rated this feature as important or highly important Import and export data to and from software applications Jotform 308 features Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Define levels of authorization for access to specific files or systems Integrate with a third-party accounting system Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Handle the registration and admission process for existing and new students Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools that help educational institutions or fundraising organizations connect with alumni Highlight content and/or make notations about parts of content Allow reviewers to provide anonymous feedback to encourage honest conversations Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Manage the process of evaluating documents or requests submitted for approval Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Creation, administration, and evaluation of assessments or tests Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Manage attendance for classes, shifts, meetings, or events Track the attendance of specific individuals or groups A list of registered participants Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Verify the identity of users/devices to enable secure access Automatically populating fields or sections within a form Automatically create schedules based on business needs or employee availability and qualifications Scan barcodes to ensure accurate pricing and label tracking Create, manage, and monitor bereavement care plans. Create, manage, and send invoices or bills to customers Create, update, and manage bookings, itineraries, and reservations Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes An agreement between a business and an external supplier for the delivery of a set of products or services Track and manage schedules and meetings via an integrated calendar Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Manage the treatment plan and coordination between care providers and patients with special health care needs Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Process of submitting and following up on claims with insurance companies Online registration for classes Schedule in-person or online classes Plan and schedule lessons and maintain students' behavior in the classroom Electronic storage of stakeholder contact information Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Track the current status and completion of activities, tasks, goals or deliverables via progress indicators Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Capability of a software or system to make decisions and perform actions based on specified conditions Configure existing workflows to meet your organization's needs Automated reminders and confirmations for booked appointments and events via text or email Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Facilitates online authoring and publishing of the content Provide ongoing performance feedback to employees on a regular basis, rather than giving feedback at designated times Create, edit, and revise contracts/written agreements Track, store, and access client contracts or licenses Create, edit, convert to and from PDF files Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Survey designed the measure customer satisfaction with a product, service, and more Map out the subjects that comprise courses of study Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Jotform offers a wide range of customizable fields, letting you tailor forms with dropdowns, ratings, file uploads, and conditional logic. Users think the flexibility is valuable for collecting specific data, though some wish for more advanced options and easier configuration. It gives you the power to design forms that match your brand, needs, and workflows. Reviewers appreciate the extensive customization, branding options, and template flexibility, but some say a few built-in elements are not fully editable. Tailored or customizable questions for more targeted and relevant data collection Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Analyze survey results via statistical testing or crosstabs directly within the software Import, collect, and capture data from multiple sources Automatically retrieve and pull information from documents, websites, images, data sets, and other sources Import and export data to and from software applications Search and find data in a structured format Protect sensitive data for digital privacy Manage and store data in a database Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Process of checking different types of data for accuracy to avoid errors or inconsistencies Graphical representation of data Electronic signing method that validates the authenticity and integrity of a digital document Automated or logic-based workflows that assist in the creation of electronic documents Scan, move or upload electronic files within the software's repository Assign categories, labels, tags, or attributes to documents for organization, search and storage Custom forms to streamline repetitious aspects of a document Convert paper files into digital images Store, manage, and track all electronic documents in a centralized location Review and analyze existing information across documents Store and organize documents in a centralized system Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach Assemble applications and processes by dragging over and arranging pre-built components Track and collect membership dues Digital greeting cards that are sent electronically, usually via email Digital forms that are shared and accessed online Electronically collect payments for goods or services Jotform enables you to collect legally binding e-signatures directly in forms. Reviewers indicate it streamlines workflows, saves time, and is easy for remote users, though a few mention occasional technical issues and room for improvement. Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Reminders sent via email Electronic storage of staff/employee contact information and job status in a centralized repository Track employee schedules, availability, and performance across projects and tasks Centralized storage for employee data, records, and performance metrics Acknowledge and reward employees for reaching specific goals and/or for exemplary performance Create and securely store digital patient records Convert data into a code for security Tracks metrics that provide insight into how a user interacts with any interface or product Confirmation of the enrollment of a student in a course, class, activity, or program Manage the enrollment and onboarding of all new members and accepted applications A list of events with their respective dates Schedule and manage the logistics of activities and other gatherings Plan an event's time and location Manage the maintenance of building facilities Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Create, save, and store files Recover lost, deleted, or damaged files Public or private sharing of digital files such as documents, audio/video, images, and more Store and access documents, forms, and photos in one centralized place Manage information and/or provide updates regarding student financial aid Intended to be used by governmental agencies For mental health professionals providing therapy to multiple patients at the same time Software designed for the healthcare industry Software designed for higher education organizations Specifically for in-home care services Specifically designed to address the needs of law firms and legal departments For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. Software specialized for municipal offices and agencies Software specialized for non-profit organizations Specifically for nursing homes For mental health professionals that specialize in substance abuse therapy/programs You benefit from drag-and-drop building, diverse templates, and design tools for professional forms. Some reviewers find the interface user-friendly and visually appealing, while others mention limited advanced design controls and a dated look. Store, manage and track all forms in a centralized location Search for specific words or phrases within a document or database Activities related to raising money for a specific cause Allows employees to set and manage work or career related goals Establish measurable goals and objectives and track their progress over a specific period of time Contracts specific to government agencies or organizations who deal with government agencies Monitor application statuses, proposals and award funds Register a group/batch of attendees Compliant with HIPAA, which sets standards for sensitive patient data protection Manage the care, assistance, or services that take place in patient's home Overseeing housing processes, including room occupancy, roommate preferences, and maintenance management Automates core HR functions such as talent management, employee evaluation and learning management Manage and track all disruptions and incidents Detailed log and record of financial earnings & costs. Conduct intake assessments to determine patient health status, medical history, conditions, etc. Track and manage inventory levels to maintain proper supply Captures invoice data and maintains comprehensive records for auditing and reporting purposes Manage and track all job information and associated tasks Software designed for kindergarten through 12th grade schools Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Receive lab results electronically Manage the process of attracting and converting business prospects into leads Organize and track educational activities Present live poll results to audience Schedule predetermined or ad hoc maintenance services and labor requests Collection of images, videos and other digital content that can be used Alerts/warnings for potential allergies or interactions triggered by medications Administer and track medication inventory, schedules, dosage, and side-effects Add, store and access information pertaining to members Database of members to track personal information of individuals and families Merge or combine files / add pages to a document Access software remotely via mobile devices Access the system via a mobile application Capture signatures via mobile devices Distribute a survey via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage and support multiple languages Manage and support multiple locations Share documents with different users to collect multiple signatures For practices with multiple providers Supports different types of question formats, including multiple-choice, checkbox, open-answer, Likert scale, and essay Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Identify, track, and respond to negative feedback Drag and drop/visual interfaces that allow non-tech users to build without writing code Allow users to create, edit, and sort multiple notes Calculate NPS of customers Measure employee engagement and loyalty towards a business using the Net Promoter Score Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Ability of websites, web applications, or mobile applications to function without an active internet connection Practice of collecting data and responses for market research/surveys without an internet connection Book meetings and appointments through a website or digital platform Accept and process online payment transactions Survey or poll in which participants communicate responses via the internet, typically by completing a questionnaire on a web page Real-time registration over the web In-person, onsite registration Tool to assess patient's current status, provide a score, interpret results & risk categorization of patients Allow communication between the company and patients via messages, SMS, emails, phone, and more A repository of patient data, including their past and current health issues, treatment history, and more Patients can register for appointments in advance online Observing and tracking a patient's health status, condition, and wellbeing Online portal where patients can access information such as health records, treatment plants, etc. Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Swipe a credit card or manually process payments while with the customer in the field Accept, record, and reconcile financial transactions Manage employee salary processes, data, taxes, and records administration efficiently Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) Convert other file formats to and from PDF. View, search, and print PDF files. Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Create, fill out, and send performance reviews to individual employees Issuance of valid permits to initiate projects or tasks Survey or poll in which voice broadcast recipients can communicate responses via the phone Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Pre-defined templates within a library for common cases such as contracts, websites, emails, and more Share and present designs Streamlining repetitive tasks and activities through automated and predefined workflows Customizable notes that help healthcare professionals document and track patient progress Document and report the progress of ongoing projects Reporting on how each user, task or process has advanced since its initiation Plan and coordinate all the resources, costs and time needed to execute assignments Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints Create, manage, or update project workflows. Create proposals based on costs of labor and materials Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Allow users to collaborate and ask questions regarding folders and/or documents within the system Survey design technique that directs respondents to different questions based on their previous answers Integration of respondents' answers from previous survey questions into subsequent questions or text Brief assessments used to measure knowledge and skills Generate quotes or estimates for customers Randomize the displayed order of questions and answer options Process of choosing individuals who will assess and provide feedback on an employee's performance during a performance appraisal Ratings/Reviews Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Track accrued recognition and rewards at an individual employee level Ability to record, store, update, and retrieve information Automated process of charging customers at regular intervals for repeated access or use of a product or service Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Manage compensation for out-of-pocket expenses incurred by an employee, client or another party Timed notification for any upcoming task, deadline, appointment, or activity Capture data electronically Manage and track the renewal process for various services, subscriptions, contracts, or licenses Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Track task progress, milestones, delays, or other key information and generate reports on them for evaluation Limit the number of participants with certain characteristics you want to complete the survey Ensure the answer provided fits set parameters (numerical, positive number, etc.) A catalog which lists a selection of rewards for incentive programs, loyalty programs, referral programs, and more Manage and process incoming documents detailing requests for proposals Set & manage permission levels based on user roles and restrict access to only authorized individuals Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Exchange messages in a secure and encrypted manner Group leads or contacts based on their specific characteristics Online portal through which end users can access the system, manage tasks, or obtain information An agreement between a buyer and a seller for the sale and delivery of goods or services Track work performed and resources used for past customers, sites, or assets Private client session notes for coaching, therapy, etc. Allow users to access multiple services after entering their login credentials once Survey popup over a webpage to specific users based on their behavior Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks Skip over or route respondents to different questions based on their previous answers Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. An agreement that's only valid if signed by all involved parties, sealed, and delivered Track the amount of money spent on a certain product or with a certain supplier Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Schedule shifts for staff/employees, track hours worked, and manage staff payroll Scheduling capabilities for employees to view shift-times and employers to schedule staff accordingly Apply statistical/mathematical models to sets of data Track the status over time for a request, process, asset, or transaction Create lists of student grades, transcripts, class lists, course schedules, etc. to be shared with instructors and administration Database of students to track personal information of individuals and families Allow media to be embedded in the question or answer options With this capability, you can quickly build surveys using templates, drag-and-drop tools, and branching logic. Reviewers appreciate the ease of customization, variety of question types, and time-saving templates, though some mention the interface can feel cluttered or confusing. Manage sample of audience for conducting market research surveys Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Allow multiple team members to edit and work on the same document Meet with patients remotely Provide online therapy to patients/clients through secure video sessions Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Edit text as needed Open text box field Tools to help therapists document, record, and recall patient encounters Set up connections to third-party platforms to improve business processes A digital list of items that need to be completed Track employee/learner's progression through training programs Manage, record and track all business exchanges in form of money and its related interactions in the system Create treatment plans that document interventions and outcomes to track patient progress Review data from past periods to reveal recurring tendencies and predict future performance Modifying a website's URL to enhance readability, branding, or campaign alignment Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Track revisions and updates made to files and navigate between different versions Supports various video file formats Interact with data visualization elements, such as charts and graphs, to drill down into data Manage volunteer information and direct volunteer resources Add a digital mark to show ownership of an image, video, document, etc. Web form that allows users to enter data that is sent and processed for different reasons Seamlessly integrates with 3rd party websites An extended application or connector that enables users to perform additional services with their current set of tools Visual representations of words that give greater prominence to words that appear more frequently Create a new work order Alter the default workflow to meet your organization's needs Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.6 (2,847) 4.6 Based on 2,847 reviews ## Pricing Value for money 4.5 (2299) Free Version [View pricing plan details](https://www.capterra.com/p/158456/JotForm-4-0/pricing/) Starter $0.00 It includes: - 100 Monthly Submissions - 100 MBs of Available Space - 5 Forms - Basic Branding Bronze $39.00 Flat Rate,Per Month It includes: - 10000 Monthly Form Views - 1000 Monthly Submissions - 1 GB Space - 25 Forms - 250 fields/form Silver $49.00 Flat Rate,Per Month It includes: - 10 GB Space - 2500 Monthly Submissions - 500 Fields Per Form - 50 Forms Gold $129.00 Flat Rate,Per Month It includes: - 10000 Monthly Submissions - 1000 Fields Per Form - 100 GB Space - HIPPA Compliance - 100 Forms Value for money 4.5 (2,299) 4.5 Based on 2,299 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (2128) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (2,128) 4.5 Based on 2,128 reviews ## User reviews Overall rating 4.7 Based on 2,890 reviews Filter by rating 5(2133) 4(635) 3(81) 2(16) 1(25) Mentioned topic Sorted by most recent AM Alex M. Owner Retail ### "Professional And Pleasant" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 25, 2026 My overall experience with Jotform has been very positive. It is easy to create forms, share them with a link or QR code, and keep submissions organized in one place. I also like getting email notifications when someone submits a response because it helps me follow up quickly. Overall, it saves time and makes the process feel more professional. Pros What I liked most about Jotform is that it is easy to create and share forms. The QR code option makes it simple for anyone to access, and the email alerts help me stay on top of new submissions. Cons What I liked least about Jotform is that some of the helpful features are limited unless you upgrade to a paid plan. It can also take a little time to learn where all the settings are, but overall it is still very useful. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 29, 2026 Hi Alex. Thanks for your 5-star review. We're glad to hear that Jotform makes creating and sharing forms simple and convenient for you. It's great to know that features like QR code access and email alerts are helping you stay organized and efficiently manage submissions. We understand that feature availability and navigating settings can sometimes be challenging, especially when getting started. We'd love to learn more about your experience. Are there specific features you were hoping to access on the free plan? You can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. Gabby W. Founder E-Learning ### "Helpful automation features" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 May 25, 2026 I’ve had a very positive experience with Jotform overall. It makes creating forms, surveys, applications, and workflows extremely easy, even without technical experience. I like how flexible the platform is, with lots of templates and integrations that help automate tasks and collect information efficiently. It has saved me a lot of time compared to building forms manually or using multiple separate tools. Pros Pros: Very easy drag-and-drop form builder Large selection of templates for forms, surveys, registrations, and applications Strong integrations with payment processors, CRMs, email platforms, and other business tools Helpful automation features like approval workflows and conditional logic Easy to collect payments, signatures, file uploads, and customer information in one place Cons Cons: The free plan has limitations on submissions and storage More advanced customization can take some time to learn Some features are only available on higher-tier plans Occasionally the interface can feel a little cluttered because there are so many options Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 29, 2026 Hi Gabby, Thanks for leaving a positive review. We're delighted to hear that you're enjoying the ease of our drag-and-drop Form Builder and the wide variety of templates available. It's great to know that features like integrations, approval workflows, and conditional logic are helping streamline your processes. Your feedback means a lot to us. Reach out to us if you have any questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. AU Anonymous User Sales Specialist Computer Software ### "Easy-to-Use Form Builder" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 24, 2026 Jotform is a user-friendly platform that makes it easy to quickly build forms for both internal business processes and customer-facing workflows. I’ve found it especially useful for collecting organized information, automating responses, and improving operational efficiency. Once you become familiar with the platform, it becomes a very powerful tool for form management and workflow automation. Pros I like that Jotform is easy to create professional and customizable forms without requiring any technical experience. The platform offers a wide variety of templates, integrations, and form submission automation features. Jotform integrates well with tools like Google Sheets, Dropbox, and HubSpot help streamline workflows and data collection. Cons Some of the more advanced features, submission limits, and storage capacities are locked behind higher-tier pricing plans, which can become expensive as usage grows. Switched from [Wufoo](https://www.capterra.com/p/224990/Wufoo/) We switched over from Wufoo and found Jotform to be much more modern and user-friendly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 29, 2026 Hi, Thanks for your positive review. We're happy to hear that you find our platform easy to use and accessible, even without technical experience. It's great to know that you're benefiting from our wide range of templates, integrations, and automation features. We also understand your concern about the limitations. One tip that may help is choosing a yearly billing option, which offers better value compared to monthly plans since it is already discounted. You can also check our current exclusive offers and seasonal promotions here: https://www.jotform.com/discounts/. Reach out to us if you have any questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. Rowan M. Owner Construction ### "Great Free Tier - Professional Looking Forms" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 23, 2026 Overall I am very happy for a free tier user. I will definitely use it again for future projects. I've been able to use it without having to Google how to do anything, which is a good sign of an intuitive product. Pros The free tier of Jotform has plenty of features to handle simple projects. The form builder is easy to use and intuitive, I was able to customize it to get what I wanted. It was simple to embed into my existing website (hosted with GitHub Pages) and looks very clean. The Jotform branding, included on the free tier, is only at the bottom of the form and not at all intrusive. Cons The feature to have users take a photo as part of their submission seems to result in really low quality images. But the same component gets much better quality images when they select an existing photo off their device. It's frustrating because having the ability to open the camera on the form is a nice touch. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Reasons for choosing Jotform Jotform has a better form builder and looks better/cleaner embedded into an existing website. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 26, 2026 Hi Rowan, Thanks for your 5-star review. We're delighted to hear that the free tier provided the features you needed for your project and that the form builder was intuitive and easy to customize. We would like to investigate on the issue you have encountered. You can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. Shelby D. Digital Marketing Specialist Banking ### "Easy-to-Use Platform That Keeps Everything Organized" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 21, 2026 Overall, my experience with Jotform was very positive. The platform was easy to navigate, streamlined the form-building process, and made collecting and managing information simple and efficient. I appreciated the variety of features and integrations available, and it helped save time while keeping everything organized in one place Pros What I liked most about Jotform was how simple and user-friendly it was. It made creating forms, collecting responses, and organizing information really efficient. I also liked the customization options and how easy it was to share forms and track submissions all in one place. Cons One thing I liked least about Jotform was that some of the customization and advanced features felt a little overwhelming at first. It took some time to learn where everything was and how to fully utilize all the options available. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 29, 2026 Hi Shelby, Thanks for your thoughtful review and for sharing your experience with our platform. It's great to hear that the overall simplicity, customization options, and ability to manage forms and submissions in one place helped you work more efficiently and stay organized. If you have any questions or suggestions, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We'll be happy to help. AP Amanda P. HR Director Human Resources ### "Efficient and user friendly form building with room to grow" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 May 21, 2026 My overall experience with Jotform was very positive. It made building and managing online forms simple and efficient, even for more complex workflows. The interface was easy to navigate, and it reduced the time needed to collect and organise information. The range of templates and customisation options meant I could quickly adapt forms for different purposes without starting from scratch. Integrations with other tools also helped streamline processes and reduce manual work. There were a few limitations around advanced customisation and some features being restricted by pricing tiers, but overall it was a reliable and practical tool that improved productivity and made data collection much smoother. Pros What I liked most about Jotform was how easy and intuitive it was to use while still offering a lot of flexibility. Creating forms was quick, even for more detailed processes, and the drag and drop builder made everything straightforward without needing technical knowledge. I also found the automation features and integrations really useful for improving efficiency and reducing manual admin work. Overall, it made collecting and managing information much more organised and user friendly. Cons One of the main drawbacks I found with Jotform was that some of the more advanced features and customisation options can feel limited unless you move onto higher priced plans. At times, forms with a lot of conditional logic or integrations could also feel slightly clunky to manage. There were occasional formatting inconsistencies across devices as well, which sometimes required additional checking before sharing forms externally. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 24, 2026 Hi Amanda, Thanks for your thoughtful review and for sharing such a balanced perspective on your experience with our platform. For complex conditional setups, breaking logic into smaller sections and testing incrementally can make forms easier to manage. For formatting differences across devices, use the Form Designer to customize your forms and then preview them on different devices to ensure consistency. Check out our User Guide at https://www.jotform.com/help/ for tips and tutorials of all the features. If you have any questions or suggestions, you can create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll be happy to help. SS Sissy S. Senior Program Manager Non-Profit Organization Management ### "Silver Plan User Experience for Nonprofit" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 20, 2026 Pros The ease of use of the platform itself as well as all the features and customization available for surveys and contracts. Cons How limited our current plan is in terms for numbers of forms that we are able to have, but that is something that we can remedy by eventually upgrading. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reasons for choosing Jotform It is more cost effective and the customization is great. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 21, 2026 Hi Sissy, Thanks for your 5-star review. We're glad to hear that you find the platform easy to use and that the customization options for surveys and contracts have been valuable for your needs. If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. KC Kelsey C. Corporate Card Administrator Accounting ### "Jotform is a gamechanger!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 20, 2026 I have enjoyed using this for both personal and professional projects, wrangling family members and coworkers alike :) Pros Jotform is super easy to set-up, customize, distribute, utilize, and grab analytics from. It has made lots of projects and deliverables successful for me. Cons If anything, I would like to be able to customize like backgrounds/graphics/change fonts and such to match either our company overall or a specific project. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Reasons for choosing Jotform Jotform was much easier to utilize and better document management aspects Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 26, 2026 Hi Kelsey, Thanks for your 5-star review. We're so glad to hear that you've found our platform easy to use. It's great that it contributes to the success of your projects and deliverables. Customizing your forms is easy using our Form Designer. We have a guide here: https://www.jotform.com/help/935-how-to-access-advanced-designer/. If you have questions, you can reach out to us through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. KG Katherine G. Director Events Services ### "WE WANT TO BE A CUSTOMER FOR MANY YEARS TO COME!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 20, 2026 excellent! We had a zoom meeting where we could fine tune all the advantages of using Jot form and my \[sensitive content hidden\] was pleased to participate in the meeting, as well. Pros concise, easy to use and affordable! It manages our winery participation, our volunteers registered and our participating artists! Cons none-- we have used Jotforms for over 3 years now and I can't ever remember when it was not easy and concise Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 26, 2026 Hi Katherine, Thanks for leaving a positive review. We're thrilled to hear that you find our platform concise, easy to use, and affordable. It's especially rewarding to know that it's helping you seamlessly manage your winery participation, volunteers, and artists all in one place. Your feedback means a lot to us. Reach out to us if you have any questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. AG Alitza G. Administrative Assistant Accounting ### "Jotform is easy and convenient for your business use!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 20, 2026 Pros I enjoyed the convenience of Jotform and how you can do more with the responses than just reviewing the results. I utilize the data reports frequently when looking at responses. We recently got a paid subscription to use more of the perks of the Jotform service for our entire firm and everyone jumped on board to use for their own purposes/projects. Cons What I least liked about Jotform was wanting there to be more create templates for the forms that are pre-generated. Sometimes its nice to be able to get more inspiration for certain forms and projects so I would like to see some of those. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 25, 2026 Hi Alitza, Thanks for your detailed feedback and for sharing how our platform has become part of your team’s day-to-day workflows. We understand how helpful additional starting points can be when you're planning new projects or looking for inspiration. Our template library is continuously expanding, and you can explore available options by category to see if any align with your use cases at https://www.jotform.com/form-templates/. If you have specific types of forms in mind, we'd love to learn more so we can share that feedback with our team. If you have any questions or suggestions, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We'll be happy to help. [View all Reviews](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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