--- title: "Jotform Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Jotform Software - reviews, pricing plans, popular comparisons to other Form Builder products and more." source_url: "https://www.capterra.com/p/158456/JotForm-4-0/" page_type: "product" language: "en" --- # Jotform Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 22, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Jotform ## What is Jotform? Create and customize forms for any and all parts of your business with Jotform Enterprise. Our intuitive online form builder makes form creation a seamless and enjoyable process for all members of your team. Simply drag and drop to add or remove form fields, upload images and logos, automate e-sign forms, and make any other necessary changes. You and your form respondent's data will be safely stored within your Enterprise account — single sign-on and data encryption included ## What is Jotform used for? [Forms Automation](https://www.capterra.com/forms-automation-software/)[Survey](https://www.capterra.com/survey-software/)[Form Builder](https://www.capterra.com/form-builder-software/) Recognitions Shortlist Best ease of use Overall rating Based on 2,914 user reviews Reviews sentiment Positive 96% Neutral 3% Negative 1% Pros & cons Accessible and simple interface Versatile survey creation platform Frequent technical glitches Restrictive plan and feature limits Starting price $39 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Contract Management / 2026 - Forms Automation / 2026 - Survey / 2026 - 360 Degree Feedback / 2025 - Form Builder / 2025 - HIPAA Compliance / 2025 - Market Research / 2025 Our "Best of" badge program showcases products with the highest ratings... - Data Entry / 2026 - Document Generation / 2026 - Electronic Data Capture / 2026 - Government / 2026 - Work Order / 2026 Our "Best of" badge program showcases products with the highest ratings... ## Jotform alternatives Highest Rated [4.7 (9,411)](https://www.capterra.com/p/121506/Docusign/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (5,303)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (973)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (6,079)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/158456/JotForm-4-0/alternatives/) ## FAQs about Jotform Overview ### What problems does Jotform solve? Jotform solves slow, manual form creation and messy data collection by letting teams build surveys, registrations, intake forms, payments, file uploads, and e-signatures without coding. HR, marketing, customer service, nonprofits, healthcare staff, and event teams use it to cut follow-up work, reduce data entry, and automate reporting and handoffs. Answer based on 1539 reviews Overview ### Which roles and teams benefit most from Jotform? Jotform is most used by business owners, executives, operations managers, and administrative teams that need fast, reliable form creation for client intake, approvals, payments, and internal requests. Marketing teams, consultants, educators, and creative professionals use it to capture leads, run registrations, collect feedback, and streamline project or service workflows. Answer based on 2841 reviews Overview ### What company size and industries is Jotform built for? Jotform is built primarily for small businesses, which make up 84% of reviewers, and it serves nonprofits and education most often, with 7% each, followed by health, wellness, and fitness at 6%. It also fits midsize and enterprise organizations, each representing 8% of reviewers. Answer based on 2908 reviews Features and Usability ### What are the key features of Jotform? Jotform includes core features for form creation and data collection, especially drag-and-drop form building, customizable forms, survey builder, and submission dashboards. Differentiating features include conditional logic, pre-built templates, digital signature, payment processing, and integrations with tools like Google Sheets, PayPal, and website embeds. Answer based on 1346 reviews Pricing ### How much does it cost and what fees or limitations are included? Jotform offers a free Starter plan with 5 forms and 100 monthly submissions, then Bronze at $39/month, Silver at 49, and Gold at 129. Reviewers like the free tier and flat-fee billing with no percentage-based transaction charges, but cite Jotform branding, submission caps, and pricier advanced features like HIPAA compliance. Answer based on 696 reviews Integrations ### Which third-party tools and platforms does Jotform integrate with? Jotform integrates with Google Sheets, Microsoft Excel, PayPal, Google Drive, WordPress, Zapier, Stripe, and Mailchimp. It supports over 100 integrations overall, spanning spreadsheets, payments, file storage, website publishing, and automation, with additional catalog connections including Airtable, Asana, Box, Basecamp, and BigCommerce. Answer based on 604 reviews Getting Started and Support ### How easy is it to onboard and train a team on Jotform? Jotform is easy to onboard for most teams, especially nontechnical users who can start building forms quickly with drag-and-drop tools and templates. Training is available through webinars, videos, and documentation. Admins or teams handling advanced workflows, integrations, or complex customizations usually need more time and occasional support. Answer based on 99 reviews Getting Started and Support ### What customer support options does Jotform offer, and how do users rate the experience? Jotform offers email/help desk, FAQ/forum, a knowledge base, 24/7 live representatives, and chat. Users often describe support as responsive, reliable, and helpful, especially for setup and troubleshooting. However, some report slow email turnaround, generic answers, and difficulty resolving complex or urgent issues quickly. Answer based on 577 reviews Security ### How does Jotform handle data security and access control? Jotform protects data with SSL and encryption, including 256-bit SSL, password-protected forms and submissions, privacy settings, roles and permissions, shared access controls, audit trails, and CAPTCHA or verification tools. Reviewers also mention HIPAA, GDPR, CCPA, and PCI compliance. Some note clunky permissions, cumbersome verification, and occasional lockouts or IP suspensions. Answer based on 101 reviews ## Who uses Jotform? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Accessible and simple interface 94% positive reviews out of 673 Most reviewers find ease of use essential, highlighting intuitive navigation and minimal learning curve for new users. Laurie K. Co-owner, 2 - 10 employees. "This site is extremely easy to navigate and helps to free up a lot of my time by doing the work for me!" Frequent technical glitches 67% negative reviews out of 228 Most users report bugs and issues disrupt workflow, with slow support and unreliable mobile or complex form performance. Jeff F. Property Manager, 2 - 10 employees. "The forms get more glitchy the more complex they are made. And the ticket support is very poor, they can provide some direction on usage, but troubleshooting can resolving issues that come up is virtually a non-existing skill for their support team." Versatile survey creation platform 95% positive reviews out of 291 Most reviewers indicate survey form options are extensive, customizable, and support various data collection needs. YeChan G. Teacher of Information Science, 11 - 50 employees. "Jotform allows even free users to create excellent and stable surveys. And it provides incredible scalability and options, more than anywhere else." Restrictive plan and feature limits 63% negative reviews out of 92 Most users comment limitations on submissions, storage, and advanced features hinder scalability and flexibility, especially on free plans. Anonymous User Document Controller, 11 - 50 employees. "the main concerns about Jotform are the lack of customization options in terms of format, limited export options, and restrictions on form submissions for free plans." Intuitive drag-and-drop builder 98% positive reviews out of 144 Most reviewers describe drag and drop as making form creation fast, flexible, and accessible to all skill levels. Caitriona M. Childcare, 11 - 50 employees. "The drag-and-drop form builder is incredibly user-friendly, making it easy to create and customize forms." ## Features AI summary Based on 2,885 Form Builder reviews Capterra data shows that buyers of form builder software rank the following features as their top priorities: - **Customizable Forms** (**57%** of reviewers rated this feature as critical) - **Forms Creation & Design** (**54%**) - **Customizable Fields** (**53%**) Jotform supports all three features reviewers rate most highly: **Customizable Forms**, **Forms Creation & Design**, and **Customizable Fields**. Together, these capabilities help businesses build forms that match their processes, create user-friendly experiences, and capture the right information for each workflow, allowing teams to collect data more efficiently and manage submissions with greater accuracy. Customizable Forms 4.7 (862) 78.89% of 862 reviewers that rated this feature as important or highly important This aspect lets you fully personalize forms for branding, layout, and workflow needs. Reviewers indicate they value the drag-and-drop builder, branding options, and ability to match forms to business requirements, though a few mention some built-in elements can’t be changed. Forms Creation & Design 4.7 (851) 72.62% of 851 reviewers that rated this feature as important or highly important You get a user-friendly drag-and-drop builder, many templates, and design tools for professional-looking forms. Some reviewers find the interface intuitive and appreciate branding options, but others say advanced customization and navigation can be challenging. Data Import/Export 4.6 (598) 69.06% of 598 reviewers that rated this feature as important or highly important Import and export data to and from software applications Data Capture and Transfer 4.6 (381) 75.85% of 381 reviewers that rated this feature as important or highly important Import, collect, and capture data from multiple sources Mobile Access 4.6 (247) 72.06% of 247 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Customizable Fields 4.7 (875) 76.46% of 875 reviewers that rated this feature as important or highly important Jotform offers a variety of field types and lets you tailor forms with conditional logic, dropdowns, and validation. Users think this flexibility helps them collect precise information, though some note certain field options can be limiting or less intuitive to configure. Jotform 310 features ### All Features - 360 Degree Feedback: Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting Integration: Integrate with a third-party accounting system - Action Management: Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Admissions Management: Handle the registration and admission process for existing and new students - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Alumni Management: Tools that help educational institutions or fundraising organizations connect with alumni - Annotations: Highlight content and/or make notations about parts of content - Anonymous Feedback: Allow reviewers to provide anonymous feedback to encourage honest conversations - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Assessment Management: Creation, administration, and evaluation of assessments or tests - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Attendee Tracking: A list of registered participants - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Authentication: Verify the identity of users/devices to enable secure access - Autofill: Automatically populating fields or sections within a form - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Bereavement Management: Create, manage, and monitor bereavement care plans. - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Buy Side (Suppliers): An agreement between a business and an external supplier for the delivery of a set of products or services - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Class Registration: Online registration for classes - Class Scheduling: Schedule in-person or online classes - Classroom Management: Plan and schedule lessons and maintain students' behavior in the classroom - Client Database: Electronic storage of stakeholder contact information - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clinical Study Management: Tools to manage single or multiple clinical studies within a centralized platform - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Completion Tracking: Track the current status and completion of activities, tasks, goals or deliverables via progress indicators - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Conditional Logic: Capability of a software or system to make decisions and perform actions based on specified conditions - Configurable Workflow: Configure existing workflows to meet your organization's needs - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Content Publishing Options: Facilitates online authoring and publishing of the content - Continuous Feedback: Provide ongoing performance feedback to employees on a regular basis, rather than giving feedback at designated times - Contract Drafting: Create, edit, and revise contracts/written agreements - Contract/License Management: Track, store, and access client contracts or licenses - Convert to PDF: Create, edit, convert to and from PDF files - Credit Card Processing: Accept and process credit card transactions - CRF Tracking: Collect and track all case report forms (CRFs) within a centralized repository - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - CSAT Survey Structure: Survey designed the measure customer satisfaction with a product, service, and more - Curriculum Management: Map out the subjects that comprise courses of study - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Jotform offers a variety of field types and lets you tailor forms with conditional logic, dropdowns, and validation. Users think this flexibility helps them collect precise information, though some note certain field options can be limiting or less intuitive to configure. - Customizable Forms: This aspect lets you fully personalize forms for branding, layout, and workflow needs. Reviewers indicate they value the drag-and-drop builder, branding options, and ability to match forms to business requirements, though a few mention some built-in elements can’t be changed. - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Import/Export: Import and export data to and from software applications - Data Retrieval: Search and find data in a structured format - Data Security: Protect sensitive data for digital privacy - Data Storage Management: Manage and store data in a database - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Data Verification: Process of checking different types of data for accuracy to avoid errors or inconsistencies - Data Visualization: Graphical representation of data - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Document Automation: Automated or logic-based workflows that assist in the creation of electronic documents - Document Capture: Scan, move or upload electronic files within the software's repository - Document Classification: Assign categories, labels, tags, or attributes to documents for organization, search and storage - Document Generation: Custom forms to streamline repetitious aspects of a document - Document Imaging: Convert paper files into digital images - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Review: Review and analyze existing information across documents - Document Storage: Store and organize documents in a centralized system - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Donor Management: Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Dues Management: Track and collect membership dues - eCards: Digital greeting cards that are sent electronically, usually via email - Electronic Forms: Digital forms that are shared and accessed online - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: It helps you collect legally binding signatures directly in forms, streamlining approvals and reducing paperwork. Reviewers appreciate the convenience and efficiency, though some report occasional technical issues or wish for more mature e-signature capabilities. - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Profiles: Centralized storage for employee data, records, and performance metrics - Employee Recognition: Acknowledge and reward employees for reaching specific goals and/or for exemplary performance - EMR/EHR: Create and securely store digital patient records - Encryption: Convert data into a code for security - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Enrollment Confirmation: Confirmation of the enrollment of a student in a course, class, activity, or program - Enrollments/Onboarding: Manage the enrollment and onboarding of all new members and accepted applications - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Scheduling: Plan an event's time and location - Facility Management: Manage the maintenance of building facilities - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Management: Create, save, and store files - File Recovery: Recover lost, deleted, or damaged files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Storage: Store and access documents, forms, and photos in one centralized place - Financial Aid Management: Manage information and/or provide updates regarding student financial aid - For Government: Intended to be used by governmental agencies - For Group Therapy: For mental health professionals providing therapy to multiple patients at the same time - For Healthcare: Software designed for the healthcare industry - For Higher Education: Software designed for higher education organizations - For Home Care Providers: Specifically for in-home care services - For Legal Professionals: Specifically designed to address the needs of law firms and legal departments - For Mental/Behavioral Health: For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. - For Municipal Offices: Software specialized for municipal offices and agencies - For Nonprofits: Software specialized for non-profit organizations - For Nursing Homes: Specifically for nursing homes - For Substance Abuse Therapy: For mental health professionals that specialize in substance abuse therapy/programs - Forms Creation & Design: You get a user-friendly drag-and-drop builder, many templates, and design tools for professional-looking forms. Some reviewers find the interface intuitive and appreciate branding options, but others say advanced customization and navigation can be challenging. - Forms Management: Store, manage and track all forms in a centralized location - Full Text Search: Search for specific words or phrases within a document or database - Fundraising Management: Activities related to raising money for a specific cause - Goal Management: Allows employees to set and manage work or career related goals - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Government Contracts: Contracts specific to government agencies or organizations who deal with government agencies - Grant Management: Monitor application statuses, proposals and award funds - Group Registration: Register a group/batch of attendees - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Home Health Care Management: Manage the care, assistance, or services that take place in patient's home - Housing Management: Overseeing housing processes, including room occupancy, roommate preferences, and maintenance management - HR Management: Automates core HR functions such as talent management, employee evaluation and learning management - Incident Management: Manage and track all disruptions and incidents - Income/Expense Tracking: Detailed log and record of financial earnings & costs. - Initial Assessments: Conduct intake assessments to determine patient health status, medical history, conditions, etc. - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Job Management: Manage and track all job information and associated tasks - K-12: Software designed for kindergarten through 12th grade schools - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Lab Integration: Receive lab results electronically - Lead Generation: Manage the process of attracting and converting business prospects into leads - Learning Management: Organize and track educational activities - Live Results Sharing: Present live poll results to audience - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Media Library: Collection of images, videos and other digital content that can be used - Medication Alerts/Warnings: Alerts/warnings for potential allergies or interactions triggered by medications - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Member Database: Add, store and access information pertaining to members - Membership Management: Database of members to track personal information of individuals and families - Merge/Append Files: Merge or combine files / add pages to a document - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Mobile Signature Capture: Capture signatures via mobile devices - Mobile Survey: Distribute a survey via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Multi-Party Signing: Share documents with different users to collect multiple signatures - Multi-Provider Practice: For practices with multiple providers - Multiple Question Types: Supports different types of question formats, including multiple-choice, checkbox, open-answer, Likert scale, and essay - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Negative Feedback Management: Identify, track, and respond to negative feedback - No-Code: Drag and drop/visual interfaces that allow non-tech users to build without writing code - Notes Management: Allow users to create, edit, and sort multiple notes - NPS of Customers: Calculate NPS of customers - NPS of Employees: Measure employee engagement and loyalty towards a business using the Net Promoter Score - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Offline Response Collection: Practice of collecting data and responses for market research/surveys without an internet connection - Online Booking: Book meetings and appointments through a website or digital platform - Online Payments: Accept and process online payment transactions - Online Polling: Survey or poll in which participants communicate responses via the internet, typically by completing a questionnaire on a web page - Online Registration: Real-time registration over the web - Onsite Registration: In-person, onsite registration - Outcome Assessment Tools: Tool to assess patient's current status, provide a score, interpret results & risk categorization of patients - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Database: A repository of patient data, including their past and current health issues, treatment history, and more - Patient Intake: Patients can register for appointments in advance online - Patient Monitoring: Observing and tracking a patient's health status, condition, and wellbeing - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Payment Collection in the Field: Swipe a credit card or manually process payments while with the customer in the field - Payment Processing: Accept, record, and reconcile financial transactions - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - PCI Compliance: Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) - PDF Conversion: Convert other file formats to and from PDF. - PDF Reader: View, search, and print PDF files. - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Performance Review Management: Create, fill out, and send performance reviews to individual employees - Permit Issuance: Issuance of valid permits to initiate projects or tasks - Phone Polling: Survey or poll in which voice broadcast recipients can communicate responses via the phone - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Pre-built Templates: Pre-defined templates within a library for common cases such as contracts, websites, emails, and more - Presentation Tools: Share and present designs - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Progress Reports: Document and report the progress of ongoing projects - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Planning/Scheduling: Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints - Project Workflow: Create, manage, or update project workflows. - Proposal Generation: Create proposals based on costs of labor and materials - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Q&A Management: Allow users to collaborate and ask questions regarding folders and/or documents within the system - Question Branching: Survey design technique that directs respondents to different questions based on their previous answers - Question Piping: Integration of respondents' answers from previous survey questions into subsequent questions or text - Quizzes: Brief assessments used to measure knowledge and skills - Quotes/Estimates: Generate quotes or estimates for customers - Randomization: Randomize the displayed order of questions and answer options - Rater Selection: Process of choosing individuals who will assess and provide feedback on an employee's performance during a performance appraisal - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recognition Tracking: Track accrued recognition and rewards at an individual employee level - Records Management: Ability to record, store, update, and retrieve information - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reimbursement Management: Manage compensation for out-of-pocket expenses incurred by an employee, client or another party - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Data Capture: Capture data electronically - Renewal Management: Manage and track the renewal process for various services, subscriptions, contracts, or licenses - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reporting/Project Tracking: Track task progress, milestones, delays, or other key information and generate reports on them for evaluation - Response Quotas: Limit the number of participants with certain characteristics you want to complete the survey - Response Validation: Ensure the answer provided fits set parameters (numerical, positive number, etc.) - Rewards Catalog: A catalog which lists a selection of rewards for incentive programs, loyalty programs, referral programs, and more - RFP Management: Manage and process incoming documents detailing requests for proposals - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Secure Messaging: Exchange messages in a secure and encrypted manner - Segmentation: Group leads or contacts based on their specific characteristics - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Sell Side (Customers): An agreement between a buyer and a seller for the sale and delivery of goods or services - Service History: Track work performed and resources used for past customers, sites, or assets - Session Notes: Private client session notes for coaching, therapy, etc. - Single Sign On: Allow users to access multiple services after entering their login credentials once - Site Intercept Survey: Survey popup over a webpage to specific users based on their behavior - Skills Assessment: Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks - Skip Logic: Skip over or route respondents to different questions based on their previous answers - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Specialty Contracts: An agreement that's only valid if signed by all involved parties, sealed, and delivered - Spend Management: Track the amount of money spent on a certain product or with a certain supplier - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Staff Scheduling: Scheduling capabilities for employees to view shift-times and employers to schedule staff accordingly - Statistical Analysis: Apply statistical/mathematical models to sets of data - Status Tracking: Track the status over time for a request, process, asset, or transaction - Student Information/Records: Create lists of student grades, transcripts, class lists, course schedules, etc. to be shared with instructors and administration - Student Management: Database of students to track personal information of individuals and families - Support Audio/Images/Video: Allow media to be embedded in the question or answer options - Survey Builder: With this capability, you can quickly create tailored surveys using drag-and-drop, branching logic, and a wide range of templates. Reviewers appreciate its ease of use, customization options, and time-saving templates, though some mention the interface can feel overwhelming. - Survey Sample Management: Manage sample of audience for conducting market research surveys - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Team Collaboration: Allow multiple team members to edit and work on the same document - Telemedicine: Meet with patients remotely - Teletherapy: Provide online therapy to patients/clients through secure video sessions - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Text Editing: Edit text as needed - Text Fields: Open text box field - Therapy Notes: Tools to help therapists document, record, and recall patient encounters - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - To-Do List: A digital list of items that need to be completed - Training Management: Track employee/learner's progression through training programs - Transaction Management: Manage, record and track all business exchanges in form of money and its related interactions in the system - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - URL Customization: Modifying a website's URL to enhance readability, branding, or campaign alignment - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Version Control: Track revisions and updates made to files and navigate between different versions - Video Support: Supports various video file formats - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Volunteer Management: Manage volunteer information and direct volunteer resources - Watermarking: Add a digital mark to show ownership of an image, video, document, etc. - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons - Website Integration: Seamlessly integrates with 3rd party websites - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Word Clouds: Visual representations of words that give greater prominence to words that appear more frequently - Work Order Creation: Create a new work order - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Configuration: Alter the default workflow to meet your organization's needs - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (2,871) 4.6 Based on 2,871 reviews ## Pricing Value for money 4.5 (2321) Free Version [View pricing plan details](https://www.capterra.com/p/158456/JotForm-4-0/pricing/) Starter $0.00 It includes: - 100 Monthly Submissions - 100 MBs of Available Space - 5 Forms - Basic Branding Bronze $39.00 Flat Rate,Per Month It includes: - 10000 Monthly Form Views - 1000 Monthly Submissions - 1 GB Space - 25 Forms - 250 fields/form Silver $49.00 Flat Rate,Per Month It includes: - 10 GB Space - 2500 Monthly Submissions - 500 Fields Per Form - 50 Forms Gold $129.00 Flat Rate,Per Month It includes: - 10000 Monthly Submissions - 1000 Fields Per Form - 100 GB Space - HIPPA Compliance - 100 Forms Enterprise Custom Quote Available It includes: - Unlimited Usage - Multiuser platform - Dedicated Support - User management - Single Sign On (SSO) - SLA - Custom Branding Value for money 4.5 (2,321) 4.5 Based on 2,321 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (2150) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (2,150) 4.5 Based on 2,150 reviews ## User reviews Overall rating 4.7 Based on 2,914 reviews Filter by rating 5(2148) 4(642) 3(83) 2(16) 1(25) Mentioned topic Sorted by most recent Jeff R. Project Manager Construction ### "Jotform Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 July 29, 2026 Overall I love the simplicity of using Jotform but ultimately it was too costly for my small business. Pros What I like most about Jotform is the simplicity of it. It was super easy to customize my first form. From there it was easy to create and manage all the forms I needed. Cons My company requires a lot of forms, a new form for every municipality or private company which can get costly even if i only use the forms once. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 30, 2026 Hi Jeff, Thanks for your excellent review. We're glad that you find our platform easy to use and that it fits your needs. If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. CD Chloe D. Administrative Assistant Arts and Crafts ### "Love it- Especially Jotform AI!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 July 28, 2026 Great platform, super easy to use and streamlines all of my form and data collection processes. Much more intuitive than other form building tools and creates better looking assets. Pros Loved their integration with Stripe- so easy to collect payments on all of my forms. Jotform AI is my favorite product launch so far, I can now build complicated forms in a matter of minutes and don't have to deal with the setup. Cons Cant save specific edits made with Jotform AI- wish there was an ability to keep some edits and revert other changes. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Forms were not as attractive on Google Forms. Jotform had better customi Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 1, 2026 Hi Chloe, Thanks for your 5-star review. We're thrilled to hear that Jotform's Stripe integration has made it easy for you to collect payments through your forms. It's also great to know that Jotform AI has become your favorite product launch and that it has helped you create complex forms in just minutes without the hassle of manual setup. We would like to investigate further the issue you have encountered regarding saving edits with AI. You can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. Bianca S. Assistant Director of Conferences and Events Events Services ### "Helped my team streamline performance reviews" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 28, 2026 Overall, saved me and my team time. We were able to collaborate better in competing these performance reviews. Pros I used jot form to create and automate our student worker performance reviews. I created the jot form and made it available for my lead workers to fill it our for each worker. It made things easier than recording each review by hand. I was also able to generate a spreadsheet with all the performabce review and export it for further analysis. Cons I think the formatting of the jot form changes when exported to pdf. Thatbwas the only issue. I thknk with more exploration i could figure out a work around. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 30, 2026 Hi Bianca, Thanks for your excellent review. We're thrilled to hear that Jotform helped simplify your student worker performance review process and made it easier than managing reviews manually. If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. Jose D. INSTRUCTIONAL ASSISTANT Primary/Secondary Education ### "JOTFORM - Formularios sencillos y flexibles que ahorran tiempo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 28, 2026 En general, Jotform ha sido una plataforma fiable y fácil de usar. Simplifica la creación de formularios, ahorra tiempo y ayuda a recopilar y gestionar respuestas de manera eficiente para las tareas cotidianas de recopilación de Información valiosa. Pros Lo que más me gusta de Jotform es lo fácil que resulta crear formularios profesionales sin necesidad de programar. Ahorra tiempo, ofrece muchas opciones de personalización y hace que la recopilación y organización de las respuestas sean mucho más eficientes. Cons Algunas funciones avanzadas pueden requerir tiempo para aprenderse, y la personalización de formularios complejos podría ser más intuitiva. Un mejor proceso de incorporación haría que la experiencia fuera aún más fluida. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 1, 2026 Hi José, Thanks for your 5-star review. We're delighted to hear that Jotform has made it easy for you to create professional forms without any programming knowledge. If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. April M. Membership and Programs Manager Non-Profit Organization Management ### "Data Collection Game Changer " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 25, 2026 Jotform has been a lifesaver for me this spring and summer. We have 150-200 applications for our yearly statewide conference which equals a lot of time inputting data. Jotform has made it so convenient to download, store and transfer the data I need. Would absolutely recommend to any school, business or organization especially like ours which is a nonprofit. Pros I started using Jotform this spring for applications for our yearly conference. It has been a game changer for our organization! It is very easy to use for both our staff and the clients we serve. It makes document management a breeze compared to other platforms. The value for your money is incredible! Cons It did take me a bit of time to learn how to download my documents so make clearer instructions may help ease any frustration for first time users. Overall, it is an excellent program. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reasons for choosing Jotform Jotform looks sleek and professional and was so easy to use. It is easy to use than Survey Monkey. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 27, 2026 Hi April, Thanks for your 5-star review. We're thrilled to hear that Jotform has been a game changer for your organization's annual conference applications. If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. SF Stephanie F. Practice Manager E-Learning ### "My #1 Survey Builder" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 24, 2026 As a Practice Manager, Jotform has been an incredibly valuable tool for streamlining our administrative processes. It's easy to create professional, customized forms without needing any technical experience, and it has helped us save time by replacing many of our paper-based workflows. The drag-and-drop form builder is intuitive, making it simple to build everything from employee forms and internal checklists to patient questionnaires and surveys. I also appreciate how easy it is to customize forms with conditional logic, required fields, electronic signatures, and automated notifications. One of my favorite features is how organized everything stays. Form submissions are collected in one place, making it easy to review responses, track completion, and export data when needed. It has improved communication within our team and reduced the amount of manual data entry we have to do. Overall, Jotform is a reliable, user-friendly platform that has helped our office become more organized and efficient. I would highly recommend it to any business looking to digitize forms and simplify data collection. Pros Easy drag-and-drop form builder No coding experience required Professional, customizable templates Conditional logic for dynamic forms Electronic signature support Automatic email notifications and confirmations Secure online form submissions Mobile-friendly forms Data exports to Excel, CSV, and PDF Integrates with many third-party applications Helps eliminate paper forms Great for surveys, employee forms, patient questionnaires, and registrations Saves time and reduces manual data entry Organized dashboard for managing submissions Cons Free plan has limited submissions and storage Some advanced features require higher-tier paid plans Customization options can feel overwhelming for first-time users Forms with complex logic can take time to build Certain integrations require premium plans Branding removal is only available on paid plans PDF formatting may occasionally need adjustments Large numbers of submissions can become difficult to organize without folders or naming conventions Learning curve for advanced automation features Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reasons for choosing Jotform The free trial, and then I just enjoyed the ease of use Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HC Haley C. manager Environmental Services ### "JOTFORM REVIEW FROM CSS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 23, 2026 Overall, our experience with JotForm has been very positive. It has helped simplify many of our day-to-day tasks. The platform is intuitive, reliable, and has saved us a significant amount of time. JotForm has become an important part of our business operations, and we would confidently recommend it to other businesses looking for an efficient and dependable online form solution. Pros JotForm is very user-friendly and creating professional forms is quick and simple, even without any technical experience. The customization options make it easy to match our branding, and the automations save us a lot of time by sending notifications and organizing responses automatically. We also love how well it integrates with other software we use, making our workflow much more efficient. Cons There can also be a bit of a learning curve when setting up more complex forms with advanced logic or automations. Despite this minor drawback, the platform is reliable and continues to be a valuable tool for our business. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 24, 2026 Hi Haley, Thanks for your 5-star review. We're thrilled to hear that Jotform has made it quick and easy for you to create professional forms, even without technical experience. We'd love to learn more about your experience. Could you let us know which specific features or workflows you found challenging to set up? You can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. KATRINA B. Cashier Consumer Services ### "Jotform review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 July 20, 2026 My overall experience has been okay I do not use it very often but it works for what I do use it for Pros I like that jotform doesn't cost anything to use it and it's pretty easy to use you can customize forms manage documents and link it to your cloud storage. Cons I don't like that it does not have very many features and it won't let you edit some documents and it doesn't always save my signature. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 21, 2026 Hi KATRINA, Thanks for your excellent review. We're delighted to hear that you find Jotform easy to use and that you're enjoying the ability to customize forms, manage documents, and connect with your cloud storage. Could you let us know which features you feel are missing, which types of documents you were unable to edit, and when your signature wasn't saved? You can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. Christopher V. HUMAN RELATIONS Non-Profit Organization Management ### "Jotform: Powerful Data Collection at a Premium Price" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 18, 2026 My overall experience with Jotform is that it is an incredibly powerful, feature-rich, and flexible tool for creating forms and collecting data, but it requires an awareness of its steep tier pricing and strict limitations. On the positive side, it is arguably the most capable drag-and-drop form builder available. The sheer volume of templates means you almost never have to design a form from scratch, and the advanced capabilities—like setting up conditional logic to show or hide fields based on previous answers—work flawlessly. Its ability to integrate seamlessly with other platforms, such as automatically dumping submission data into Google Sheets or saving uploaded files straight to Google Drive, makes it an excellent engine for automation. However, the experience is heavily dictated by your budget. The free plan is incredibly restrictive, offering very low limits on monthly submissions and storage space, and it forces you to display prominent Jotform branding. If you run a small project or only need the tool occasionally, the jump to a paid plan feels quite expensive. Furthermore, while simple forms are a breeze to make, trying to get complex layouts to look visually perfect can sometimes feel a bit rigid and clunky. Ultimately, if you need a highly functional, "smart" form that automates your data collection and connects to your existing software tools, Jotform is top-tier—provided your submission volume fits within your plan's limits. Pros Massive Template Library: With over 10,000 free templates, you rarely have to start from scratch. Whether you need a simple contact form, a complex registration page, or an application form, there’s almost always a pre-built layout ready to customize. Intuitive Drag-and-Drop Builder: The interface is incredibly user-friendly. You can easily add form fields, widgets, and payment gateways without needing to know a single line of code. Powerful Conditional Logic: It makes it easy to create "smart" forms. You can set up rules to show or hide fields, skip pages, or send specific email alerts based on how a user answers previous questions. Robust App Integrations: It connects seamlessly with hundreds of external tools—including Google Workspace (Drive, Sheets), cloud storage, CRM systems, and major payment processors like PayPal and Stripe. Built-in Form Analytics & Reports: Jotform doesn't just collect data; it automatically turns form responses into visual charts, bars, and reports, making it easy to analyze submissions at a glance. Cons Strict Free Tier Limitations: The free version is heavily restricted. You are limited to a small number of total forms, monthly submissions, and storage space. Once you hit those low caps, your forms are disabled unless you upgrade. Jotform Branding on Lower Tiers: If you are on the free or lower-priced paid plans, a "Powered by Jotform" banner is prominently displayed at the bottom of your forms, which can look less professional for businesses or formal projects. Pricing Escalation: Moving from the free tier to the paid tiers (Bronze, Silver, Gold) represents a significant jump in monthly cost. For small operations, freelancers, or casual users, the price can feel steep if they only need a few premium features. Occasional Format and Layout Clunkiness: While the drag-and-drop builder is easy to use, customizing complex layouts can sometimes be frustrating. Trying to align elements precisely or adjusting the spacing between fields occasionally requires digging into custom CSS coding. Email Notification Delays: Users occasionally report that automated email notifications—such as sending a copy of the submission to the form filler or alerting the creator—can sometimes lag or get caught in spam filters due to the high volume of automated mail Jotform sends. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 20, 2026 Hi Christopher, Thanks for your 5-star review. We're thrilled to hear that you're enjoying Jotform's extensive template library, intuitive drag-and-drop builder, and powerful conditional logic. We'd love to learn more about your experience. Could you share which premium features you were looking for and which plan limits had the biggest impact on your workflow? You can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. John J. CEO Information Technology and Services ### "Jotform still reliable, years later" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 16, 2026 I've been using Jotform for many years, and it is still my go-to for form and survey creation for my customers. I find it the easiest, and more important, the most reliable for gathering info. Pros jotform makes is so simple to create online website forms and surveys for customers, it's awesome. Compared to how we used to do it by hand, this is so much better. Cons I wish it wasn't a subscription based model, but rather purchase outright like software used to be. Other than that, it is fine. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 25, 2026 Hi John, Thanks for your review and for sharing your experience with our platform. It's great to hear that creating online forms and surveys has made your workflow much easier and more efficient compared to manual processes. If you have any questions or suggestions, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We'll be happy to help. [View all Reviews](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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