# Page 28 | Jotform Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 28 - Is Jotform the right Electronic Data Capture solution for you? Explore 2893 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158456/JotForm-4-0/reviews --- Jotform 4.7 (2893) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 12th, 2026 # Page 28 - Reviews of Jotform ## Showing most helpful reviews Showing 676-700 of 2893 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EM Elia M. Content Marketing Intern Information Technology and Services Used the software for: Less than 6 months ### "creating unconditional and condition forms for survey is easy" December 27, 2024 4.0 Allows integrations with most payment methods. Pros Freemium version has limited features for use but still are very important. Cons is very unique and marvelous , no dislike Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Google forms links to less payment methods Review Source Response from Jotform January 12, 2025 Hi Elia, Thanks for your positive review. We're happy to hear you like our platform and its awesome features. This means a lot to us. Let us know if you have questions or suggestions through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. RR Roberta R. Analista de Saúde Alternative Medicine Used the software for: 6-12 months ### "Experiência prática com pequenas limitações" September 23, 2024 5.0 Pros Agradeço ao por fornecer uma ferramenta tão intuitiva e fácil de usar. O gerenciamento simples do aplicativo facilitou a criação e a personalização dos meus formulários, permitindo que minha equipe otimize o processo de coleta de dados de forma ágil e eficiente. Muito obrigado por tornar essa ideia real e inovadora. Cons O que menos gostei no foi a limitação de algumas funcionalidades mais avançadas na versão gratuita, como maior personalização do layout e a quantidade de respostas disponíveis. Além disso, a integração com outros aplicativos ou plataformas poderia ser mais fluida e oferecida em alguns casos gratuitos. Review Source Response from Jotform October 4, 2024 Hi Roberta, Thanks for leaving us a positive review. We're thrilled to hear that our platform has helped streamline your team's data collection process. It's wonderful to know that you find the platform intuitive and easy to use. Regarding the customization option, there's no limitation for the free account. Our Advanced Designer allows you to fully customize your forms according to your brand and inject custom CSS codes to further customize every element. Let us know if you have questions or suggestions through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. FM Fabrizio M. Technical Support Engineer Information Technology and Services Used the software for: Less than 6 months ### "Time saving treasure when it comes to collect data !" April 25, 2025 5.0 Pretty pleasant to work with, I do now understand why our clients wanted to keep using it while implementing monday.com Pros Easy to integrate with monday.com One of our large clients wanted to continue expanding their usage of monday.com and asked us for help to implement this tool. Cons Their logs system. It was a little bit confusing at the beginning, but once you get a hold of what the scope is capable of doing you can adjust your expectations. Review Source Response from Jotform May 25, 2025 Hi Fabrizio, Thanks for your positive review about Jotform. We're happy to hear that integrating with monday.com was seamless and helpful with your clients. If you have any questions, let us know from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. ME Michelle E. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Very good forms " October 22, 2024 5.0 I've had good luck with jot forms. I really like to use them whenever possible. My experience has been a good one. I would recommend them to everyone. Pros I like that it is easy to use. It's basically self explanatory. It doesn't take long to fill out the form either. Cons There isn't anything I don't like about it. Review Source Response from Jotform October 26, 2024 Hi Michelle, Thanks your positive comments. We're happy to hear you find our platform easy and straightforward to use. Let us know if you have questions from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. NB Nicholas B. Sales manager Retail Used the software for: 1-2 years ### "Jotform is simple, and the interface is smooth" September 11, 2024 5.0 I’ have to use this anytime that I hire an employee. We use this to sign the onboarding agreement, along with employee handbooks, and to sign tax documents. Pros I love how is integrated with PayPal and other platforms, and they don’t take a percentage of the ticket fee! Cons I’ve had Some employees say that onboarding may take more time than simpler tools. Review Source Response from Jotform September 12, 2024 Hi Nicholas, Thanks for the excellent review. We are happy to know that you're enjoying using our available payment gateways. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help. JH Jazmyn H. Director Education Management Used the software for: Less than 6 months ### "Jotform Review" December 13, 2024 5.0 So far, we've had a great overall experience with . Pros We liked how user-friendly the platform is to create new forms. We were able to use one of the add-ons, gift registry, that allows us to cap registration for certain dates. This helped streamline our process for students registering for multiple dates on one form. Cons So far, there is nothing we do not like about . Review Source Response from Jotform January 21, 2025 Hi Jazmyn, Thanks for your positive review. We're happy to hear that you find our platform user-friendly and that the Gift Registry Widget helped streamline your registration process. We appreciate your support. If you have any questions or suggestions, let us know from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. aD ahmet D. Phd Student Education Management Used the software for: I used a free trial ### "exceeded my expectations" January 26, 2025 5.0 It\`s been brilliant and easy to navigate Pros flexibility user-friendly interface various response format Cons submission limit for free users cannot apply different font format to different sections Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[Microsoft Forms](https://www.capterra.com/p/246649/Microsoft-Forms/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) lack of customization and unfriendly user interface Review Source Response from Jotform February 10, 2025 Hi Ahmet, Thanks for your excellent review. We're glad that you find our platform user-friendly and flexible for your needs. If you want to use custom forms in your form, it is possible when you inject CSS codes: We have a guide explaining about that here: https://www.jotform.com/help/100-how-to-use-google-fonts-and-custom-fonts-in-your-form/. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help. LS Lauren S. Communications Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Great platform " September 4, 2024 5.0 Pros One of the things I love most about is the sheer number of options it offers. Whether you're creating a simple form or a more complex survey, Jotform provides a variety of tools and templates to fit your exact needs. The customization options are extensive, allowing you to tweak everything from design to functionality with ease. From conditional logic and integrations with other platforms to the ability to choose from an array of templates, Jotform makes it incredibly simple to build exactly the form you envision. Having so many choices in one platform really empowers me to tailor every form to my unique needs, making the process efficient and intuitive. Cons While offers an impressive range of features and customization options, one thing I like the least is the cost. For more advanced features and higher usage limits, the pricing can get steep, especially for smaller organizations or individuals. The free plan is helpful for basic needs, but once you need more form submissions, storage space, or access to more premium features, the subscription fees can feel a bit high. I wish there were more affordable tiers or options that better align with growing organizations that might not yet need the most advanced plans. Review Source Response from Jotform October 10, 2024 Hi Lauren. Thanks for your wonderful review. It's great to know that you are able to create forms that precisely match your needs using our platform with the aid of our features, such as conditions and integrations. We're dedicated to offering a user-friendly and adaptable platform, and your comments reassure us that we're headed in the right direction. We understand that pricing can be a concern, but our plans remain competitive and valuable that you won't find in a lower-cost alternative. For instance, we offer the highest level of data security, including PCI compliance, HIPAA compliance, and GDPR compliance. We are dedicated to ensuring that your data is protected with the most rigorous security standards available. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help. CR Cassandra R. Owner Apparel & Fashion Used the software for: I used a free trial ### "Decent features for the free version!" November 4, 2024 5.0 It is working for what I need for right now Pros fairly easy to use. love the device notifications! Cons I'd like more for the repeating sections Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Reason for choosing Jotform I liked the layout, and ease of use integrating with my existing spreadsheet Review Source Response from Jotform November 12, 2024 Hi Cassandra, Thanks for your excellent review. We are glad that you find our platform easy to use and that you enjoy the notification feature. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help. KJ Krystal J. Spirit Night Chair Primary/Secondary Education Used the software for: 1-2 years ### "Game Changer! " December 4, 2024 5.0 I love it. It stores all the data I need! Pros It is user friendly! Information is easily accessible and can be downloaded in different formats. Cons It was somewhat confusing at times to select the documents needed and open it. Review Source Response from Jotform December 14, 2024 Hi Krystal, Thanks for leaving a positive review. We're thrilled to hear you find Jotform user-friendly and appreciate the flexibility in accessing and downloading the submissions data. Feel free to reach out to us if you have questions or suggestions through our Contact Us page at https://www.jotform.com/contact/. We're here to help. SS Samuel S. Customer Banking Used the software for: Less than 6 months ### "Experience " February 26, 2025 5.0 It's one of the best apps on the market especially with their newly partnership and AI features Pros It's very simple to use and also has a lot of features. Cons On web, the progress is sometimes not saved after you accidentally closes the web. Review Source Response from Jotform May 30, 2025 Hi Samuel, Thanks for leaving a positive review. We're delighted to hear that you find our platform both easy to use and feature-rich. We strive to balance simplicity with powerful functionality to give you the best experience. Regarding the issue, every update you make in the form is automatically saved, ensuring that no changes are lost, even if the browser unexpectedly closes. If you experience an issue, let us know through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. NL Natasha L. COO Non-Profit Organization Management Used the software for: 2+ years ### "Form creation simplified " December 9, 2024 5.0 Pros is a simple and fast way to create forms that can be viewed and completed by others. Cons I have not had issues using the platform. Review Source Response from Jotform January 5, 2025 Hi Natasha, Thanks for sharing your seamless experience. We're delighted to hear you find Jotform simple and fast for creating and sharing forms. Let us know if you have questions or suggestions through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. CS Colin S. Web Directory Marketing and Advertising Used the software for: 6-12 months ### "Pretty good tool!" November 8, 2024 4.0 My overall experience with has been positive in terms of functionality and customization options; it provides a solid form-building solution. However, the interface feels somewhat clunky, and navigating certain features can be less intuitive than expected, with integrations occasionally lacking the smoothnses seen in competing platforms. Pros ’s template options and added features make it easy to create custom forms quickly. Cons The interface can feel cluttered and clunky, and the integrations aren’t as seamless as alternatives like Cognito Forms. Review Source Response from Jotform November 16, 2024 Hi Colin, Thanks for your review. We're delighted to hear that our form templates and features help you create custom forms with ease. Let us know if you have questions or suggestions through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. VR Verified Reviewer Project Manager Market Research Used the software for: 1-2 years ### "Very Intuitive" November 18, 2024 5.0 Pros This application interface is very intuitive. Cons The application lacks features. The functionality is simple. Review Source Response from Jotform December 10, 2024 Hi, Thanks for your excellent review. We are glad that you find our platform's interface intuitive. May we know what specific features you are looking for in your form? You can check out this link on our available features: https://www.jotform.com/features/. If you have any questions, you can reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help. KL Karine L. Agent immobilier Real Estate Used the software for: 1-2 years ### "Formulaire avec plein d’options " November 17, 2024 4.0 Pros est simple et fonctionnel. Il me permet de créer facilement des formulaires personnalisés pour mes besoins d'agent immobilier. Cons pourrait être amélioré sur certains points. Par exemple, le design des formulaires pourrait être plus moderne et certaines fonctionnalités avancées sont payantes. Review Source Response from Jotform December 10, 2024 Hi Karine, Thanks for your positive review. We're thrilled to hear that by using our platform, it helped you create custom forms for your real estate needs with ease. Regarding form customization, if you're using the classic form layout, you can use custom CSS to adjust the design. For more information, you can check out this guide on how to use CSS in the form: https://www.jotform.com/help/75-customize-your-form-using-custom-css-codes/. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help. KM Kevin M. IT Telecommunications Used the software for: 1-2 years ### "A solid web form solution" September 29, 2024 5.0 I think every web developer has considered the balancing act between home-brewed web forms and off-the-shelf form solutions like . All told, I strongly preferred the reliability of Jotform to the miniscule savings we got from building web forms in house. Pros A simple plug-and-play web form. Solid list of integrations. Cons Difficult to customize to my branding at times. Switched from [Webflow](https://www.capterra.com/p/136159/Webflow/) Maintenance is far easier with and everything just works. Review Source Response from Jotform October 13, 2024 Hi Kevin, Thanks for the 5-star review. We are happy to know that you enjoyed using our platform, especially the integrations. You can fully customize your classic form using custom CSS codes to match it with your brand. Here's how to inject custom CSS codes into your form: http://www.jotform.com/help/117-How-to-Inject-Custom-CSS-Codes. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help. RM Renz M. Graphic Design and Marketing Transportation/Trucking/Railroad Used the software for: 2+ years ### "Contact Forms are easy to use and implement on website" October 28, 2024 4.0 Pros I liked the simplicity of implementing the product onto your website. Definitely not a hard task for a non-web designer. Simply just need to copy and paste the embed code onto your custom css on your website. Cons Although there are some cool features like a voting pool, which we have used, i feel like it could have been put together better. However, the contact forms and everything else were perfect for the DIY-er. Review Source Response from Jotform November 15, 2024 Hi Renz, Thanks for your positive review. We're happy to find our platform user-friendly and that you're able to embed your forms easily. Making the process easy for everyone, regardless of any experience, is one of our top priorities. If you have any questions or suggestions, let us know from the Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. VP Vince P. Realtor Real Estate Used the software for: 1-2 years ### "Great app overall" November 9, 2024 5.0 Pros It’s super easy to use straightforward it provides good tracking support Cons There could be more themes available to use Review Source Response from Jotform November 16, 2024 Hi Vince, Thanks for your excellent review. We're happy to hear that you find our platform easy to use. Our goal is to make your experience as smooth and efficient as possible, and we're glad it's working well for you. We have thousands of premade form templates available in our Form Templates page at: https://www.jotform.com/form-templates. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help. GD Grant D. Production And Product Line Manager and former Marketing and Web Manager Retail Used the software for: 2+ years ### "Secure Document Submission!!" November 8, 2024 5.0 We utilize for internal documentation, job applications, and inquiry forms! Very efficient and effective Pros Highly custom, easy to set up, email alerts to multiple recipients. Most importantly, secure document submission!! Cons User interface is a little dated but no big deal Review Source Response from Jotform November 16, 2024 Hi Grant, Thanks for your positive review. We're happy to know that you appreciate our platform and its features. We appreciate it. Let us know if you have questions from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. JM Joshua M. Manager Printing Used the software for: 6-12 months ### "Jotform is great! " October 19, 2024 5.0 Pros was easy to use and made it easy to integrate with my website! The biggest reason I moved to Jotform was because it looked way better than the stock forms that came with our website. Cons Didnt have any! did exactly what we needed it to for the time we had it. Review Source Response from Jotform November 3, 2024 Hi Joshua, Thanks for your positive review. We are delighted to know that it was easy for you to use our platform, and you are able to integrate it with your website. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help. IA Ishark A. Data sales Retail Used the software for: 1-2 years ### "It's simply better to use Jotform" September 29, 2024 5.0 is a fast and simple way to create elegant and simple forms. It comes with fantastic features like email notifications and conditional logic right out of the box. The free plan is very generous and has minimal restrictions. The mobile app is fantastic because it alerts you immediately when someone submits a new form. The experience was flawlessly executed by the Jotform team! Pros The is a breeze to use The assistance I received helped me streamline data collection processes and manage responses efficiently.Form creation and customization is effortless with its drag-and-drop interface. Cons I don't remember having any negative experiences with this software. Review Source Response from Jotform October 13, 2024 Hi Ishark, Thanks for your wonderful review. We're happy to hear that our platform has made data collection easier for you and that the drag-and-drop interface has been helpful. It's wonderful to know our Support Team was also able to help you with this. Let us know if you have questions or suggestions through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. AW Angela W. Research Analyst Education Management Used the software for: 6-12 months ### "The Easy Way to Automate Data Collection" November 13, 2024 5.0 Pros The extensive library of templates covers all types of forms that we need. The drag-and-drop form builder is very useful since it makes form creation quite simple. Cons The conditional logic is a powerful feature but has room for improvement. Review Source Response from Jotform November 15, 2024 Hi Angela, Thanks for your positive review. We're happy to hear you're finding our platform, specially the form templates, helpful. Let us know if you have questions or suggestions from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. MHS Mohammed Hareez S. Customer success representative Financial Services Used the software for: Less than 6 months ### "Jotform review" November 25, 2024 5.0 Pros is very user friendly to use for organization Cons The least thing i like about is its a bit slow Review Source Response from Jotform November 30, 2024 Hi Mohammed, Thanks for your positive review. We're happy that you like our platform. If you have any questions, feel free to let us know from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. VR Verified Reviewer Director Marketing and Advertising Used the software for: 6-12 months ### "Jotform- keeping its head high in the market with great simplicity " August 23, 2024 5.0 The best customizable form I have even used Pros 1\. Comes with excellent automation and auto correct technique 2. It offers over 1000 templates, integrations and widgets 3. It has a drag and drop feature which doesn't need and coding background to work on 4. It protects data by 256 bit-SSL encryption, outstanding Cons 1\. Expensive than the other competitors in the market 2. The AI's learning curve is very slow and it needs some quick ML to cope up 3. Needs a lot of bandwidth to operate Switched from [123FormBuilder](https://www.capterra.com/p/122770/123ContactForm/) 123form was very basic and has no automation or advanced technique inbuilt Review Source Response from Jotform August 28, 2024 Hi, Thanks for your awesome review. We're happy to hear that you appreciate our platform and its features. We understand your views about our pricing, and we can assure you that Jotform offers advantages you won’t find in a lower-cost alternative, such us the highest online form security, compliance, widgets, integration and a lot more. Jotform, as a web-based form builder, generally uses minimal bandwidth, especially for simple forms. Feel free to reach out to us if you have questions or suggestions from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. RD Robert D. Sports Director Sports Used the software for: I used a free trial ### "Review of Jotform" October 14, 2024 3.0 It is a good service to use, especially for a large organization. Pros has tons of templates that can get you started with a form. You don't have to create anything from scratch. Cons The free service is very limited and the cost per month is not the best. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) It was free, and I was able to get all the information I needed using google forms. Google Forms allowed me to share the form, and pull the data into an excel sheet. Review Source Response from Jotform October 20, 2024 Hi Robert, Thanks for your positive review. We're happy that you like our platform and that you're finding the form templates helpful. It's great to hear that it helps you get started without creating forms from scratch. Our current pricing reflects the value of our robust features, security, and customer support, which are often unmatched by lower-cost alternatives. While the Starter plan has its limitations, you might keep an eye out for discounts or promotions that could make the cost more reasonable for your needs. Feel free to let us know if you have questions or suggestions through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.