# Page 3 | Jotform Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Jotform the right Contract Management solution for you? Explore 2876 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158456/JotForm-4-0/reviews --- Jotform 4.7 (2876) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 12th, 2026 # Page 3 - Reviews of Jotform ## Showing most helpful reviews Showing 51-75 of 2876 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Elena F. Counsellor Alternative Medicine Used the software for: 2+ years ### "Simple, Professional, and Highly Effective" April 1, 2026 5.0 My overall experience with Jotform has been very positive. It has made my workflow much more organised and efficient, especially when managing client intake and consent forms. Everything feels more streamlined and professional, and it allows me to focus more on my clients rather than admin tasks. It’s easy to use, reliable, and has genuinely improved both my practice and the client experience. Pros What I like most about Jotform is how simple and professional it makes my client intake process saving me time while helping clients arrive more prepared and focused. Cons Honestly, I haven’t found anything significant to dislike about Jotform so far it’s been very reliable and easy to use for my needs. Review Source Response from Jotform April 11, 2026 Hi Elena, Thanks for using Jotform. We're glad to hear our platform has helped simplify and elevate your client intake process. If you have any questions or suggestions, feel free to create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll do our best to help. KB KARI B. MARKTING and ECOMMERCE MANAGER Furniture Used the software for: 1-2 years ### "Simple, Smart, and Super Effective!" September 25, 2025 5.0 I’ve been using JotForm for quite a while now, and it has truly transformed the way I collect and manage data. Setting up forms is quick and effortless, no matter the use case, and having all submissions organized in one central location makes it easy to stay on top of everything. The platform is incredibly intuitive, I was able to create my first form within minutes, and the customization options allow me to tailor each form to suit my brand and workflow. All responses are neatly organized and can be easily exported to spreadsheets or integrated with third-party tools, which has been a huge time-saver. I also appreciate how simple it is to store, review, and share submissions with my team. JotForm continues to release useful updates that enhance functionality, and whenever I’ve needed help, their customer support has been responsive and reliable. Overall, JotForm is a powerful, flexible solution for anyone who needs to create professional forms and collect data efficiently, whether you're a business, educator, or freelancer. I highly recommend it! Pros JotForm is user friendly and versatile. It only takes a few minutes to create professional looking forms without requiring coding skills. There are a wide range of templates and customization options which allows me to align the forms with our company brand. Cons The only possible downside I can think of would be the pricing structure, but considering the value you get, it's still worth the investment. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Reason for choosing Jotform I chose JotForm because it offers the perfect balance of powerful features and user-friendliness. Review Source Response from Jotform October 17, 2025 Hi KARI, Thanks for your thoughtful review. It's great to hear our platform helps you create professional forms quickly and tailor them to match your brand with ease. Regarding pricing, we understand the importance of finding the right fit. While we don't offer other plans beyond what's listed on our pricing page, we recommend upgrading to a yearly plan for discounted rates or checking our current offers at https://www.jotform.com/discounts. If you ever want to explore more options or have any questions, feel free to create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. TW Tabatha W. Supervising Nurse Health, Wellness and Fitness Used the software for: 2+ years ### "Jotform easy use and functionality" April 2, 2026 5.0 My overall experience with Jotform has been very positive. It’s a reliable and user-friendly tool that makes creating and managing forms simple and efficient. While there are a few limitations with pricing and advanced features, it delivers strong functionality and saves a lot of time for everyday use. Pros What I liked most about Jotform is how easy it is to use, even with little to no technical experience. The drag and drop form builder makes creating professional-looking forms quick and intuitive, and the wide range of templates and integrations saves a lot of time. It’s also very flexible, allowing customization to fit different needs without feeling complicated. Cons What I liked least about Jotform is that some of the more advanced features and higher submission limits are locked behind paid plans, which can feel restrictive. Also, occasional lag in the form builder and limited customization in certain areas can be a bit frustrating. Review Source Response from Jotform April 11, 2026 Hi Tabatha, Thanks for your 5-star review. We're glad to hear that you find our platform intuitive. We greatly appreciate your compliments. If you have any questions, you can reach out to us through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. BG Brock G. Digital Marketing Manager Telecommunications Used the software for: 2+ years ### "Extremely User Friendly and Ideal Form Builder Tool." September 26, 2025 5.0 Overall Jotform offer an easiest way to build a form and also has highly customizable features. Ability to create and publish forms from any device is a huge plus. Pros One of the most standout features of Jotform is it's drag and drop tool which makes it easy to create and customize forms without any coding knowledge. Easy to collect and edit data.Have customizable themes for branding purposes.Simple to create and publish form from any device. Cons Sometimes the upload in Jotform does not translate well into new from ,needs one to do some creative work to readjust titles or sections that didn't copy smoothly to it. Switched from [Zoho Forms](https://www.capterra.com/p/227463/Zoho-Forms/) Jotform offer many templates and has advanced features. Review Source Response from Jotform October 26, 2025 Hi Brock, Thanks for your positive review. We're happy to hear that our platform has made from creation smooth and intuitive for you. It's great to hear that customizing your form design and managing data has been easy across devices. Your support means a lot to us. If you still have issues with the upload your mentioned, feel free to create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll do our best to help. MR Marleny R. Programs and Operations Assistant Arts and Crafts Used the software for: 6-12 months ### "Great for Small Companies to Sell Directly to Customers" September 21, 2025 4.0 I think overall once I learned how to use it, it’s actually pretty easy to use. I think it’s great that we’re able to offer lower costs due to having less fees. Pros It’s very customizable and the cost is lower than most sales platform. Once you learn how to make forms, you can clone previously created forms. Cons There is learning curve if you’ve never created forms before. Your company may need a little training to allow everyone to use it properly. Review Source Response from Jotform October 5, 2025 Hi Marleny, Thanks for your positive review. We're delighted to hear our platform offers strong value and flexibility, with features like cloning that make form creation even more efficient once you're familiar with the process. Your support means a lot to us. Let us know if you have questions from our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. Let us know if you have questions or suggestions through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. SN Stanley N. Assistant Manager Maritime Used the software for: 2+ years ### "Opportunity for Digitization " April 23, 2026 4.0 It is a useful tool for digitalising our workflow. Easy to use. Many tools to assist management in monitoring and tracking the ticketing process. Pros The flexibility of integrating with multiple platforms and apps. Creating forms are simple and straightforward Cons Limited Form abilities and workflow, especially endorsement. Not able to fill a form and send it for endorsement, have to go through a JotForm user. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Reason for choosing Jotform There are more integration tools and simple to use. Review Source Response from Jotform April 25, 2026 Hi Stanley, Thanks for your thoughtful feedback. It's great to know you're enjoying the flexibility of connecting with other platforms and that building forms feels clear and straightforward on our platform. There are options like approval workflows that allow submissions to be reviewed and approved through email, even by people who don't have an account. This can help streamline endorsements without requiring everyone involved to be a user. You may find this guide helpful when exploring that setup: https://www.jotform.com/help/1414-how-to-set-up-an-approval-element-in-jotform-workflows/. If you'd like to share more details about your endorsement process, we'd be glad to look into it more closely and suggest the best approach for your use case. If you have any questions or suggestions, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We'll be happy to help. GA Gabriela A. trabajadora social Higher Education Used the software for: 2+ years ### "Super recomendado" October 20, 2025 5.0 Llevo años utilizando la plataforma y ha sido de gran aporte para el desarrollo de mis tareas. Es una plataforma muy amigable con el usuario y muy fácil de utilizar. Pros Jotform ha resuelto muchas de mis tareas diarias en la creación de formularios. Permite crearlos de forma tractiva, enviarlos mediante enlace, recibirlos y descargarlos en formato pdf o en xls. Además, permite personalizar el formulario a preferencia del usuario. También cuenta con plantillas que pueden ser utilizadas y personalizadas. Cons Al día de hoy, todo ha sido muy positivo y productivo con la herramienta. No he identificado desventajas o dificultades en su uso. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Por el beneficio de jorform de poder descargar los formularios en pdf Review Source Response from Jotform November 1, 2025 Hi Gabriela, Thanks for your positive review. We're glad to know that our platform has helped simplify your daily tasks and made form creation more engaging and efficient. It's great to hear that the customization options, templates, and flexible sharing and download features are working well for your needs. We appreciate your feedback. Feel free to reach out to us if you have questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. VB Victor B. COO Wholesale Used the software for: 2+ years ### "Reliable and Easy-to-Use Form Builder for Business Operations" April 28, 2026 5.0 Overall, my experience with Jotform has been very positive. It has made collecting information, managing workflows, and organizing data much more efficient. Setting up forms is quick, the platform is reliable, and the automation tools help reduce repetitive manual tasks. While some advanced features require higher-tier plans, the time saved and improved organization make it a valuable tool for day-to-day business operations. Pros What I liked most about Jotform was how easy it is to create and customize forms without needing technical experience. The drag-and-drop builder is simple to use, automation features save a lot of manual work, and integrations with other platforms make it easy to keep everything organized. It’s reliable, flexible, and helps streamline both customer-facing and internal business processes. Cons One downside is that some of the more advanced features and higher submission limits are locked behind the more expensive plans, which can get costly for growing businesses. The interface can also feel a bit overwhelming at first because of the many options available, and occasionally customizing more complex workflows takes some trial and error. Review Source Response from Jotform May 3, 2026 Hi Victor, Thanks for your thoughtful feedback and for sharing how your experience has been with our platform. It's great to hear that the form builder, automation, and integrations have helped you streamline your internal processes. If you have any questions or suggestions, you can create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll be happy to help. PG Patricia G. Customer Service Lead Hospitality Used the software for: 2+ years ### "Driving our guest feedback loop in the hospitality industry." March 14, 2026 5.0 Being a Customer Service Lead, I must be able to record guest information and service orders in the shortest time possible and not using a glitchy interface. This is a tool that I utilise in order to operate our online feedback forms and check-in surveys which have greatly decreased manual data input in our front desk team. Pros The drag-and-drop designer is highly intuitive and it is simple to design sleek and branded forms that could appear stunning on the mobile phone of any guest during their stay. Cons Those higher submission rates are high to the small business and the offline option is not very reliable with some complex widgets or slow connections. Review Source Response from Jotform March 29, 2026 Hi Patricia, Thanks for leaving a positive review. We're delighted to hear that the drag-and-drop designer felt intuitive for you and that you were able to create polished, branded forms that look great on mobile devices. Knowing the forms display well for your guests during their stay really highlights the value of a smooth mobile experience. Feel free to reach out if you have any questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. VR Verified Reviewer Residence Director Higher Education Used the software for: 1-2 years ### "Jotform Review" March 3, 2026 4.0 Very positive. It is very easy to use, I like the options I have and the ability to construct workflows within the software is great! Pros Ease of use Form customization Also the community help is so positive each time I have had a problem, the support from the community has been fast and reliable Cons The pdf editor/email editor is a little cumbersome and not as refined as their form editor. I have used it many times in the past and it kind of frustrates me each time. Review Source Response from Jotform March 29, 2026 Hi, Thanks for leaving a positive review. We're glad to hear that creating forms felt straightforward for you and that the community has consistently provided fast and reliable help when you needed it. Knowing you felt supported throughout your experience really means a lot to us. If you have any questions or suggestions, feel free to create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll do our best to help. HR Heidy R. Proffesor Education Management Used the software for: 1-2 years ### "My experience " April 14, 2026 5.0 I really like it, and in the future I would totally consider to pay for it. My colleagues also like it and even since I showed to them they also have explored jotform. Pros The customization tools, the creative control we have as users and the multiple widgets that can be added into the form. It’s also easy to understand and use once you get the basics. Even though I wouldnt consider it’s the most intuitive platform. The data collection tool is also very helpful, I’ve used jotform as recollection tool in projects with students and also as evaluation in oral presentations. It has worked perfect. Cons The limitations on the free account. Even though I understand why. Also I had some trouble in the past trying to configure a formula in one of my forms. I think something useful would be to add instructions on the go. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[Microsoft Forms](https://www.capterra.com/p/246649/Microsoft-Forms/) Because of the limitations of both platforms Review Source Response from Jotform April 17, 2026 Hi Heidy, Thanks for your detailed feedback and for sharing how our platform fits into your educational work. It’s great to hear that the customization options and wide range of widgets have supported your projects and evaluations so effectively. We appreciate you pointing out the limitations of the free account. As usage grows, upgrading can help ensure you have enough capacity, and choosing a yearly plan can offer better overall value since it's already discounted. For calculations, we have a guide here that will help: http://www.jotform.com/help/259-How-to-perform-calculation-in-the-form. If you have any questions or suggestions, you can create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll be happy to help. NO Naquia O. Owner Professional Training & Coaching Used the software for: 1-2 years ### "Perfect for self starters. " November 3, 2025 5.0 89/100. Like I said for the most part I love jotform been using it for all 4 of my businesses. I just know I can’t depend on customer service. Pros Ease of using, learning curve. A lot of what I like about it is listed online. It’s pretty simple and easy to use for links and payments even for the free version. Cons Customer service is not helpful rarely respond. The prices keep changing , the amount of forms per month keeps changing. Review Source Response from Jotform November 9, 2025 Hi Naquia, Thanks for leaving a positive review. We're happy to hear our platform's simplicity and smooth learning curve have made it easy for you to build forms, especially for sharing links and collecting payments, even on the free plan. Your feedback means a lot to us. We understand your concern about customer service responsiveness, and while we may fall short at times, we make it a priority to resolve any issues as quickly as possible. Regarding the pricing changes, it's true that Jotform occasionally updates its offerings; however, these adjustments do not affect existing users. All current customers are automatically grandfathered into their existing plans, including their pricing and limits. Feel free to reach out if you have any questions or suggestions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. VR Verified Reviewer Real Estate Salesperson Real Estate Used the software for: 2+ years ### "Easy customizable fillable forms" February 15, 2026 4.0 I like it very much. I use at I would say monthly. I use it as a screening tool.And as you get to know , you tool for my client. I would say , overall , I like the platform very much. Pros The ease of being able to send someone in questionnaire and allowing them to access it digitally. I also favored the custom ability of it. Cons How to prefer if it was easier to send for others to fill it out. Sometimes it will not allow the receiver to open it without a password. It's easily rectified, just by clicking a button and changing the way I'm sending it.But it typically resets back to that , and I don't always think to check it before I send to the receiver. Review Source Response from Jotform March 2, 2026 Hi, Thanks for your nice review. We're glad to hear our platform makes it easy for you to send digital questionnaires and that the customization options help you tailor them to your needs. Your feedback means a lot to us. If you have any questions or suggestions, feel free to create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll do our best to help. rR reema R. Regional Vp Health, Wellness and Fitness Used the software for: 1-2 years ### "Reema’s Views " March 4, 2026 4.0 It’s great wish the jotform logo did not come up with the link and a cheaper way to have our own branding Pros Ease to set up and collect data, design of form is quite easy to follow. No technical downtime. It’s very accessible Cons Not able to integrate with gohighlevel, expensive monthly fee and inaccessible for small operators like me to pay annual Difficulty setting up payment Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Pricing I liked their functionality better Review Source Response from Jotform March 6, 2026 Hi reema, Thanks for your excellent review. We're glad to hear that Jotform has been easy for you to set up and use for collecting data. It's great to know that the form design process feels intuitive and that the platform has been reliable and accessible for your needs. We do have a direct integration with GoHighLevel. You can check out this guide: https://www.jotform.com/help/how-to-integrate-your-form-with-gohighlevel/. You may also upgrade to a monthly plan and downgrade anytime if you don't need to have extra limits. If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. KH Keith H. Senior Project Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Love the product overall with a few downsides" May 4, 2026 5.0 Overall, my experience with Jotform has been very positive. It’s a reliable, user-friendly platform that makes it easy to build and manage forms without needing developers. It works especially well for small teams or straightforward workflows. While there are some limitations with pricing, collaboration, and more complex use cases, the ease of use and flexibility generally outweigh the downsides. It’s a strong option for anyone looking to streamline data collection and automate basic processes. Pros Jotform is extremely easy to use, even for non-technical users. The drag-and-drop builder and large template library make it simple to create professional-looking forms quickly. I also liked how customizable the forms are—you can tailor them with conditional logic, branding, and integrations with tools like Google Sheets, PayPal, and Slack. The free plan is generous enough to get started, and overall it’s a very flexible tool for collecting data, automating workflows, and even handling payments. Cons The biggest downside is the limitations and pricing structure. The free plan has caps on submissions and forms, which can force upgrades pretty quickly. Collaboration can also be restrictive unless you’re on higher-tier plans. Some features—like PDF formatting or more complex workflows—can be a bit clunky, and customer support response times can be inconsistent. There are also occasional bugs or issues when copying forms or handling more advanced setups. Review Source Response from Jotform May 7, 2026 Hi Keith, Thanks for your detailed review and for sharing how your experience has been overall. We appreciate your positive words. We understand your views about our pricing. We believe the current free limit is enough for basic usage. As a friendly tip, choosing a yearly plan can offer better value compared to monthly options, as it's already discounted. You can also review our exclusive offers and seasonal promotions on our page here: https://www.jotform.com/discounts/. If you'd like to share more details about specific features or workflows that felt clunky, that would help us better understand your use case. You can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We'll be happy to help. Evita G. Database Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Jotform: A new way to survey" August 18, 2025 4.0 My overall experience with Jotform is positive. The customization options such as creating forms and surveys is pretty easy and straight forward. E-signatures and document uploading is very easy when it comes to asking for clients or customers to upload information or documents. The drop and drag feature when creating forms is another plus. Despite the slow response from customer service and questionable tier prices I'd say it's comparable to a few other form creation sites. Pros What I like most about Jotform is the ease in creating questions, forms and surveys to send to clients/constituents. Users do not have to go through a steep learning curve to create forms and surveys. There are over 10,000 templates with a variety of design options, including fonts, colors layouts and CSS editing. Jotform connects with integrations with other platforms like, Google Sheets, PayPal, Slack and Zoom. Since the company that I'm working for is a nonprofit, we truly appreciate the free tier and low pricing model, which gives us a generous starting point with up to five forms and 100 monthly submissions. Cons I find that one of the things that I like least about Jotform is the copy and paste. You have to double click into the form and if you are copying and pasting from a long paragraph you can take sections at a time and if dont copy the entire section some of the sentences end up out of place. When I have any account issues it seems like it takes a very long time to hear back from customer service. When you put in a customer service ticket, you don't hear back for a week in some cases. The only other backdrop that I think it should have is a rating system like Survey Monkey. They need something to check and see how many people are opening the form, what browser they are using and the ability to send the form via the app instead of having to send it via email. Review Source Response from Jotform August 23, 2025 Hi Evita, Thanks for your positive review. We're happy to hear that creating forms and surveys has been such a smooth experience for you, and that the variety of templates and customization options help you design exactly what you need. It's also wonderful to know that the integrations are making your workflow and more connected and efficient. We're especially happy to support nonprofits like yours. About the features you're looking for, these are possible with Form Analytics. This allows you to see how many people viewed your forms, how many responded, and where the traffic is coming from. Check this out: https://www.jotform.com/form-analytics/. If you have any questions or suggestions, let us know from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. NP Nic P. Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Best value for money" January 22, 2026 5.0 Great, reliable and easy to use! Jotform is a great go to and absolutely to be recommended for small organisations or teams that want to get stuff done without buying into a big system. Pros As non-profit we were looking for an accessible and easy to use software for us to organise our admissions process. The tool helped us compile all important data and collect it reliably in one place. The tool is intuitive and allows a variety of customization to fit your enterprises needs. For a organisation with a small budget it is a great choice and offers great value for money. Cons I can't mention anything I did not like, some of the restriction we have encountered are due to subscription we are on and could be changed if needed. Alternatives considered [Zoho Forms](https://www.capterra.com/p/227463/Zoho-Forms/) Reason for choosing Jotform too expensive and not as reliable, not as user friendly Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) better option for us at that moment for what we wanted Review Source Response from Jotform January 30, 2026 Hi Nic, Thanks for your 5-star review. We're happy Jotform is helping your organization stay organized while offering great value and flexibility. If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. AV Andy V. director Human Resources Used the software for: Less than 6 months ### "Easy to Use and Helps You Work Faster" November 13, 2025 4.0 My experience has been really good. The platform works smoothly, it’s intuitive, and it helps organize information in a way that makes everything easier. I didn’t have to fight with the interface or waste time figuring things out. It’s reliable and practical — exactly what you want when you’re managing data or processes for a team. Pros What I liked the most is how simple everything feels. You get into the platform and you can start building forms right away without overthinking anything. The layout is clean, the options are clear, and customizing things is super quick. I also liked how well the integrations work — it saves a lot of time when you need to connect everything with other tools. Overall, it helps you get things done fast and without complications. Cons Honestly, the only thing that bothered me a bit is that some advanced features are locked behind the higher plans. It’s understandable, but sometimes you just want to try something out without upgrading. Besides that, I didn’t run into issues. Alternatives considered [Typeform](https://www.capterra.com/p/137289/Typeform/) Reason for choosing Jotform just to try. I want more features at less cost Review Source Response from Jotform March 5, 2026 Hi Andy, Thanks for your positive review. It's wonderful to hear that our platform makes form building simple for you and that integrations help you save time by connecting with other tools. If you ever want to share more about your experience or if you have any questions, you can create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll be happy to help. AD Amy D. Office Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "A must have!!" March 19, 2026 5.0 Overall, jotform has been a huge asset to our organization. Having the ability to have signed documents completed before clients come in for their first session is a must!! Pros Being able to capture signed documents from clients. We have documents that need to be signed before we can see a client. Joy forms allows us to get these signed prior to them ever coming in. Cons It is not the most user friendly on a mobile device. I have had many clients say that when they fill the forms out on their mobile device it is super tricky and complicated. Alternatives considered [Docusign](https://www.capterra.com/p/121506/Docusign/) Reason for choosing Jotform The price and ability to upload our current contracts and make them signable documents as well as them being able to enter in selected fields for questions Review Source Response from Jotform March 29, 2026 Hi Amy, Thanks for your feedback and for sharing how capturing signed documents has supported your workflow before meeting with clients. It’s great to hear that collecting signatures in advance has made your process smoother and more efficient. We also understand your concerns regarding the experience on mobile devices. While our forms are designed to be mobile-responsive by default, usability on mobile may still vary depending on the form’s design and the environment in which it is embedded. If you’d like us to take a closer look at a specific form or setup, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We’ll be happy to help. Tanzeeb I. Founder Sports Used the software for: Less than 6 months ### "Game-Changer for Startups Like Ours!" August 7, 2025 5.0 My overall experience with Jotform has been excellent. It allowed me to launch and scale core parts of the Aurex app without waiting on developers, thanks to its intuitive interface and powerful integrations. It’s a must-have tool in any startup’s stack. Pros What I liked most about Jotform is how easy it was to set up powerful forms without any coding. The wide range of integrations made it super simple to automate our workflows and scale user onboarding for the Aurex app. Cons The only downside I experienced was that some advanced features are locked behind higher-tier plans, which can be limiting for early-stage startups on a tight budget. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Jotform has way more features and I love the notification system and the fact that you can upload multiple media. Review Source Response from Jotform September 21, 2025 Hi Tanzeeb, Thanks for your positive review. We're happy that our platform made it easy to build powerful forms without needing to code, that's exactly what we aim for. It's great to hear the integrations helped streamline your workflows and support onboarding for the app you used. We appreciate your support. Let us know if you have questions from our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. JH Jens H. Owner and Head Coach Mental Health Care Used the software for: 2+ years ### "10/10 recommendation!" May 4, 2026 5.0 Pros It is so easy to use! It has a “what you see is what you get” editor, so it really is foolproof. Changes to the forms are updated immediately. It is easy to integrate with other programs, and you receive notifications whenever someone submits a form. I use it all the time in my business, and it makes it so much easier to qualify leads, contact them, and grow my business. In the free version, you can create up to five forms. You can also download your form results as an Excel or PDF file. It also provides unlimited submissions! So, 10/10. Highly recommended! Cons Forms sometimes look a bit too colorful or “rounded” in their design. For some occasions, I would love to have a more serious and professional-looking design. Review Source Response from Jotform May 7, 2026 Hi Jens, Thanks for your thoughtful feedback and for sharing how our platform supports your work. About the form design, you can easily customize your form design in the Form Designer like adjusting the colors, borders, and corner radius. You can also use custom CSS if you'd like to fine-tune the design further. Here's how to access the Form Designer: https://www.jotform.com/help/935-how-to-access-advanced-designer/. Our User Guide at https://www.jotform.com/help/ has step-by-step articles on form layouts and design customization that may be useful. If you have any questions or suggestions, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We'll be happy to help. Kerrissa C. Vice-President Education Management Used the software for: 6-12 months ### "Great Application for Data Collection " August 17, 2025 5.0 My overall experience with Jotform has been positive. The application is user friendly, has great data collection applications and easy customizable templates. Pros I like the effectiveness and the ease of utility of the application. There are multiple features a available that makes it easier to organize data. Cons I did not like how it data gathering is only linked to Microsoft Excel and not Google Sheet. I believe that having access to all forms of data collection application would benefit this application. Review Source Response from Jotform August 20, 2025 Hi Kerrissa, Thanks for leaving a positive review. We're glad to hear that our platform is making data organization simpler for you. Your feedback means a lot to us. It is easy to integrate your form with Google Sheet, so every submission is automatically saved into your Google Sheet. Here's a guide: https://www.jotform.com/help/228-how-to-integrate-forms-with-google-sheets/. Reach out to us if you have questions or suggestions through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. HJ Heather J. Owner Consumer Services Used the software for: 2+ years ### "Couldn't operate my business without it! " December 18, 2025 5.0 Overall, it's great. I've been using it for close to 8 years now and literally couldn't operate without the forms. Pros The functionality of the forms. We use it for almost every part of our business - from service agreements, to cleaning supply forms, to QC inspections. Cons Sometimes, it's not very user friendly. I do wish there would be more explanations on the building parts. Review Source Response from Jotform December 27, 2025 Hi Heather, Thanks for using Jotform. We're glad to hear that our platform have become such an integral part of your business, from service agreements to supply tracking and inspections. We greatly appreciate sharing your positive experience. Reach out to us if you have any questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. RM Robert M. Cybersecurity Engineer Information Technology and Services Used the software for: 2+ years ### "Powerful customization and Excellent User Experience." July 20, 2025 5.0 Creating online forms with Jotform is a straightforward and easy process that does not require any experience . Pros The most standout feature is the that Jotform is super easy to use, the drag and drop interface makes building forms simple. Offer hundreds of forms templates that are easily customizable . The customer care support is friendly and available 24/7.Has a direct integration with payment gateways tool like Stripe ,PayPal etc. Cons Honestly Jotform is a very good platform , there's nothing I've seen that I needed that it doesn't have. Review Source Response from Jotform July 30, 2025 Hi Robert, Thanks for leaving a positive review. We're happy to hear that our platform is making form building a breeze for you. It's also great to know you've had a positive experience with our 24/7 support and payment gateway integrations. We appreciate your compliments. Reach out to us if you have questions or suggestions through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. SK Sandrine K. Account Manager Marketing and Advertising Used the software for: 2+ years ### "Jotform Simplify Form Building with No Code Form Builder Functionality ." July 20, 2025 5.0 Jotform impresses most with it's drag and drop interface ,templates and widgets that are customizable . Pros I love Jotform easy to make forms without coding .Offer drag and drop interface feature which makes the process of designing forms fast and easy.Has many templates for different needs and are customizable to match your style .Got strong security features that protect information . Cons Although Jotform has many great features ,the paid plan is quite higher especially when in need of using it in bigger cases , Review Source Response from Jotform July 30, 2025 Hi Sandrine, Thanks for your positive review. We're glad to hear that you're enjoying the ease of creating forms without coding and making the most of our drag-and-drop interface. It's great to know the customizable form templates and strong security features are meeting your needs. We appreciate your support and are happy to be part of your workflow. If you have any questions, let us know from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.