# Page 4 | Jotform Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Jotform the right Contract Management solution for you? Explore 2876 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/158456/JotForm-4-0/reviews

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Jotform

4.7 (2876)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated May 12th, 2026

# Page 4 - Reviews of Jotform

## Showing most helpful reviews

Showing 76-100 of 2876 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

PS

Pereira S.  
Informatics Engineer  
Information Technology and Services  
Used the software for: 2+ years

### "Get your business ahead with Jotform's game- changing power to automate forms, streamline data collection and supercharge productivity "

July 29, 2025

5.0

Our experience with has been outstanding. We rely on it to simplify our complex workflows and keep our projects moving on efficiently. By centralizing our form creation and data collection in one secure and user-friendly platform, we have eliminated countless hours of manual data entry and follow ups. It's intuitive interface and powerful automation features are the absolute gamechanger. They have helped streamline client onboarding and internal approvals, enabling us to stay organized and focused on core development tasks. We have seen faster project turnaround times, reduced administrative costs and a boost in productivity. We are excited to continue exploring Jotform's capabilities as we scale our operations and continue to deliver top tier software solutions to our clients.

Pros

is the most phenomenal form building software I have used. It offers a mobile app that makes it effortless for us to manage forms on the go and access data remotely. Its collaborative workspace is a huge advantage to our team because it enable us to work on forms simultaneously , boosting our efficiency and team work. I also love it's wide range of pre built templates and powerful customization options, which help us create forms that perfectly fit our unique project requirements. Jotform's robust integration capabilities makes it easy to connect it with tools in our tech ecosystem such as Google sheets and Dropbox. Lastly, I appreciate the advanced analytics in Jotform that gives us clear and actionable insights into firm performance and user engagement, helping us make better data driven decisions

Cons

So far we have fully enjoyed 's capabilities and prompt customer support. It has delivered undiluted value for our money and more, hence we have no complaints about it.

Review Source

Response from Jotform

July 29, 2025

Hi Pereira, Thanks for your positive review. We're happy to hear that our platform has been a valuable tool for your team. It's also great to know that our integrations and form analytics are helping you stay connected and make informed decisions. We truly appreciate your support and are pleased to be part of your workflow. Let us know if you have questions or suggestions from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

AL

Adrienne L.  
Owner  
Cosmetics  
Used the software for: 1-2 years

### "Good layout and easy to function through"

April 22, 2026

5.0

My experience has been quite good. I haven’t needed it for too much other than for basic client recordkeeping the platform has a very good easy layout.

Pros

It’s very technically easy to use. The layout is very good so I know exactly what I’m looking for and how to find it.

Cons

The cost is quite high especially when you are someone who needs it for very basic needs such as recordkeeping and client information gathering.

Review Source

Response from Jotform

April 25, 2026

Hi Adrienne, Thanks for your thoughtful feedback and for sharing your experience using our platform. It's great that the interface has made things easier for you. Keeping our platform reliable and secure is a priority for us, and we always try to balance that with flexible options. Choosing a yearly plan can offer better value compared to monthly billing since it's already discounted, and you might also want to check our exclusive offers and seasonal promotions here: https://www.jotform.com/discounts/. If you have any questions or suggestions, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We'll be happy to help.

SV

Sophia V.  
Founder  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "10/10 Recommend Jotform"

September 14, 2025

5.0

I have been using for years and have had an amazing experience. Always recommend it as my go to information collection modality.

Pros

I use to power two of my businesses. The most helpful feature is being able to collect information + payments all in one place.

Cons

Having to hide certain forms when I only want to present one price to a client and not all of my prices.

Alternatives considered

[Typeform](https://www.capterra.com/p/137289/Typeform/)

Reason for choosing Jotform

had a lot more features I valued like being able to integrate into Paypal/Stripe for easy check out.

Switched from

[Docusign](https://www.capterra.com/p/121506/Docusign/)

Docusign was very convoluted to create the forms themselves having to create them elsewhere then save as a PDF.

Review Source

Response from Jotform

October 26, 2025

Hi Sophia, Thanks for your positive review. We're glad to hear our platform is helping you run your businesses efficiently. Being able to collect information and payments in one place is a powerful way to streamline your workflow, and it's great to hear that our platform have been a great help with that. Your kind words mean a lot to us. If you have any questions or suggestions, feel free to create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll do our best to help.

RV

Renelda V.  
Travel agent  
Online Media  
Used the software for: 2+ years

### "The best of jotform"

May 4, 2026

5.0

My overall experience with is outstanding Ive watched you all evolve over the years. Cant wait to see whats next from jotform.

Pros

I actually love everything about jotforms. The app makes it stand out even more. The premade forms top teir as well making generating forms seemless.

Cons

Nothing i love everything. I have absolutely nothing bad to say about . The customer service and implementation of ai is on point

Review Source

Response from Jotform

May 6, 2026

Hi Renelda, Thanks for your 5-star review. We're glad that you like our platform and that it fits your needs. If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

CD

Christine D.  
Business Development Manager  
Food & Beverages  
Used the software for: 1-2 years

### "Easy to use and fun to explore"

November 21, 2025

5.0

Pros

It's so easy to use and build, we're using it for our internal data and customer surveys. I love my wide options in customizing the design and being apply to build my own app. Barely encountered any bugs and issues. Worth the upgrade if you're using it as often as we are.

Cons

Branding's just a bit old school with the colors and fonts of actual app but it's not limiting tho if in terms of you own forms.

Switched from

[Google Forms](https://www.capterra.com/p/176571/Google-Forms/)

Couldn't ask to take photos directly, only uploads. Data preview is much nicer in , I always have option to integrate to google anyways

Review Source

Response from Jotform

November 30, 2025

Hi Christine, Thanks for your positive review. We're glad to hear that our platform makes it easy for you to manage internal data and customer surveys, while also giving you flexibility to customize designs and build your own apps. It's encouraging to hear that your experience has been smooth and worthwhile with the upgrade. We truly appreciate your support. Feel free to reach out if you have any questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help.

SC

Sekou C.  
Computer Scientiste  
Information Technology and Services  
Used the software for: 2+ years

### "A powerful form builder."

November 24, 2025

5.0

is very reliable and effective. It has enabled us to efficiently collect data and create more customised forms and surveys.

Pros

Effectiveness of the software in data collection and entry. Forms automation capabilities of the software and remote document access and management. The software is fully customizable and easy to use.

Cons

I have nothing against software. It works well especially when creating survey forms. Customer support services of the product are available 24/7.

Review Source

Response from Jotform

December 13, 2025

Hi Sekou, Thanks for using Jotform. We're happy to hear that our platform's effectiveness in data collection, automation features, and remote document access have been helpful for your work. It's great to know the customization options make it easy to tailor forms to your needs while keeping everything simple to manage. Your positive review really means a lot to us. If you have any questions or suggestions, feel free to create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll do our best to help.

DS

Diahni S.  
Founder CEO  
Telecommunications  
Used the software for: 2+ years

### "jotform is worth a try! Best form platform to exist"

April 23, 2026

5.0

Ive been using for personal and business launches for 6+ years. I am thankful to have learned about jotform

Pros

I love the form customization free feature and how easy it is to use the platform. Ive never had a personal issue to use customer support but Im sure they are great in tending to customer needs.

Cons

There is nothing I dislike about . The platform helps creators and business owners have their own resource to launch products and services.

Review Source

Response from Jotform

May 3, 2026

Hi Diahni, Thanks for your positive review. We're delighted to hear that you're enjoying our platform and that everything feels easy to use, and we appreciate your confidence in our support team should you ever need help. Your support means a lot to us. If you have any questions or suggestions, feel free to create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll do our best to help.

SD

Spyros D.  
Assistant Professor  
Education Management  
Used the software for: 2+ years

### "Transfer of physical processes into digital tailored to our needs."

July 14, 2025

5.0

We incorporate the possibilities offered by into our daily considerations for making our forms more digital.

Pros

The ability to make adjustments quickly and easily, thus responding immediately to the wishes of the workforce, is a key factor. It is also easy to implement most specific requirements. There was a good improvement in internal processes in a short training period.

Cons

I am not aware of any disadvantages. has increased speed and transparency. However, needs an internal reporting/dashboard and a way to make the core information available via a view.

Switched from

[Mailingwork](https://www.capterra.com/p/218654/Mailingwork/)

Some features were not so easy to find simply because the range of functions is so large.

Review Source

Response from Jotform

July 24, 2025

Hi Spyros, Thanks for your positive review. We're happy to hear that our platform's flexibility and ease of use have helped quickly respond to your team's need. It's great to know it has contributed to improving your internal processes. We appreciate your support. If you have any questions or suggestions, let us know from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

EAJ

Esami Allan J.  
Web Developer  
Information Technology and Services  
Used the software for: 2+ years

### "Easy User Interface."

July 14, 2025

5.0

Overall provide seamless way of creating forms for various purposes . Its user friendly interface makes it easy to build custom forms.

Pros

I love best the drag and drop interface that makes forms creation process easy and quick without any coding knowledge .The templates are huge time saver.appreciate the seamless integrations with tools like Google Sheets, Slack, etc which help automate workflows.

Cons

The folders for organization in needs an improvement and also the pricing structure especially for advanced features is abit steep.

Review Source

Response from Jotform

July 24, 2025

Hi Esami, Thanks for your positive review. We're happy to hear that you're enjoying the drag-and-drop interface and finding it easy to create forms. It's also great to hear that our form templates and seamless integrations with tools like Google Sheets and Slack are helping you save time and streamline your workflows. We truly appreciate your support. If you have any questions or suggestions, let us know from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

AS

Anderson S.  
Marketing Manager  
Marketing and Advertising  
Used the software for: 2+ years

### "The Smart Form with Jotform.Very Customizable."

July 15, 2025

5.0

Pros

I love best how allow creation of forms easily and efficiently.Quick to find template that fit a specific need or create a custom form.The interface is extremely user friendly even to a new beginner.Offer flexible reporting building and endless field options.

Cons

I wish in there is more robust reporting options and also more options for multi language support

Review Source

Response from Jotform

July 22, 2025

Hi Anderson, Thanks for leaving a positive review. We're glad to hear that you find Jotform easy and efficient for creating forms. It's great to know the templates, user-friendly interface, and flexible reporting tools are making a difference for you, even as a beginner. We truly appreciate your support. Reach out to us if you have questions or suggestions through our Contact Us page at https://www.jotform.com/contact/. We're here to help.

VR

Verified Reviewer  
Controller  
Primary/Secondary Education  
Used the software for: 2+ years

### "buena herramienta"

July 30, 2025

5.0

Fácil de usar, versátil y muy útil para formularios profesionales. ¡Altamente recomendado! para muchos usos.

Pros

Versátil, muy rápida para usar y crear form, solida en cuanto a soporte, ya llevo años usándola para mis clases e inscripción de alumnos y otros tipos de Registro, permite mucha variedad de formularios, flujos de aprobación, integraciones con muchas aplicaciones, muy buena.

Cons

mejoraría las tabulaciones de las encuestas, aun les falta un poco más de solides en los informes Finales.

Review Source

Response from Jotform

November 30, 2025

Hi there! Thanks for leaving a positive review. We're delighted to hear our platform helps you create forms quickly and reliably for classes, student registration, and other projects, while also giving you flexibility with approval flows and integrations. Your support means a lot to us. Reach out to us if you have any questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help.

Ginger S.  
Administrative Assistant  
Higher Education  
Used the software for: 2+ years

### "A (Jot)form For Every Situation"

December 6, 2025

4.0

Overall, is a helpful tool that can be adapted for a wide variety of needs, situations, and users. Taking the time to learn how to maximize its features will pay off in spades.

Pros

is highly customizable. You can use it for something as simple as getting RSVPs and dietary info for event hosting or you can develop advanced logic, workflows, approvals, and document downloads and uploads.

Cons

There is a little bit of a learning curve - it's not super intuitive at first. However, there are good resources out there to learn the skills you need and it's worth investing the time to develop a good customer experience and make data collection efficient. The other thing that is hard about sometimes is the permissions and account-sharing functions. These can be clunky and complicated.

Review Source

Response from Jotform

December 13, 2025

Hi Ginger, Thanks for using Jotform. We're happy to hear you've found our platform useful for both simple tasks like collecting RSVPs and dietary details, as well as more advanced needs with conditional logic, workflows, approvals, and document handling. It's great to know that some of our features are helping you manage different projects smoothly. Your review really means a lot to us. Let us know if you have questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help.

Faiz A.  
Research Assistant  
Information Technology and Services  
Used the software for: 6-12 months

### "Easy Data Collection"

January 15, 2026

5.0

It’s wonderful for gathering information from the public. And it saves me time because I don’t have to code anything. Certainly, if you want some simple and good looking forms for your study then is a very great choice to use.

Pros

Creating surveys for my research using is a quick process. I like the drag-and-drop builder. The forms are professional-looking on any screen. It also integrates well with my other apps. It is so easy and very smooth to get responses from people.

Cons

The free version is very limited. I can only collect a few results before I have to pay.” Some of the cool features are hidden away in the menu. It gets a bit pricey for one researcher.

Review Source

Response from Jotform

January 21, 2026

Hi Faiz, Thanks for your 5-star review. We're glad to hear Jotform helps you create surveys quickly with the drag-and-drop builder, looks great on any screen, and integrates smoothly with your other apps. Our plans are designed to support different needs, and we'd love to learn which features you find most valuable or feel should be more accessible. You can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

VR

Verified Reviewer  
Aquatics Director  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Love Jotform!!"

November 9, 2025

5.0

Pros

We used it for recording our chemical readings for our pools and daily checklists. I love that it all saves into one device so I can easily access the data if needed.

Cons

I wouldn't say there are any issues or things that I liked the least about it. It can be costly depending on your budget, but I think it's worth it!

Review Source

Response from Jotform

November 16, 2025

Hi, Thanks for your nice review. It's great to hear our platform helps you with your work, keeping everything accessible in one place. We understand your views about our pricing. To help maximize value, you may want to consider upgrading to a yearly basis, since they are heavily discounted. You can also check our deals and offers to take advantage of the discounts: https://www.jotform.com/discounts/. If you have any questions or suggestions, feel free to create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll be happy to help.

SS

Sam S.  
Certified Sleep Practitioner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Don't know what I'd do without Jotform!"

February 20, 2026

5.0

Really happy with the apps and forms I can produce. Quick and easy but also look very professional. The templates are really useful, but equally easy to create from scratch.

Pros

Really easy to use to make professional-looking forms and apps for my clients to use. Easy for me and easy for my clients - perfect!

Cons

I don't think there's anything I don't like! Except occasionally my embedded videos don't display correctly, but now I know I just need to get the clients to refresh, and they tend to appear.

Review Source

Response from Jotform

March 2, 2026

Hi Sam, Thanks for leaving a positive review. We're glad to hear our platform makes it easy for you to create professional-looking forms and apps that work seamlessly for both you and your clients. If you have any questions or suggestions, feel free to create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll do our best to help.

SP

Sama P.  
Creative Volunteer  
Non-Profit Organization Management  
Used the software for: I used a free trial

### "SUPPLIED MY NEEDS!"

October 9, 2025

5.0

Pros

I volunteer at a non-profit and needed a way to collect information for a special event coming up. We're expecting 200 people, so I wanted a reliable option that was easy to add to our Canva website. I love how easy it was to set up, especially the customisation options to also look the part. I also love their free option.

Cons

I didn't realise that testing the link on Canva is using up the 'Form View" usage until after I read in the Usage tab of my account. It will limit me from checking on it as much.

Alternatives considered

[Google Forms](https://www.capterra.com/p/176571/Google-Forms/)

Reason for choosing Jotform

I couldn't add a form from Google Form directly onto my Canva website.

Switched from

[Google Forms](https://www.capterra.com/p/176571/Google-Forms/)

Canva has collaborated with , making it easier to use on their websites.

Review Source

Response from Jotform

October 16, 2025

Hi Sama, Thanks for your positive review. We're really glad to hear that by using our platform, it made things easy for you and that you could set up your event registration so smoothly. It's fantastic to know our customization options helped your forms look exactly how you wanted on your Canva website. Regarding form views, when you embed the form into your website and your website is opened, it would count as a view. For more information regarding limits, you can check out this guide: https://www.jotform.com/help/408-understanding-your-account-usage-and-limits/. If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

RR

Rafael R.  
Gerente  
Banking  
Used the software for: 2+ years

### "Gran Experiencia"

April 22, 2026

5.0

Espectacular y muy util. Una herramienta muy practiva para el desarrollo de tu empresa o servicio que puedas ofrecer.

Pros

Buena relación calidad-precio, Facilidad de uso, Colaboración en proyectos, Recopilación de datos, Personalización de formularios.

Cons

al momento todo ha servido de la mejor manera posible. No tengo queja alguna sobre le manejo o servicio brindado.

Review Source

Response from Jotform

April 25, 2026

Hi Rafael, Thanks for using Jotform. We're glad to know that you find our platform easy to use and valuable for your project. We appreciate your positive comments. If you have any questions or suggestions, you can create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll be happy to help.

VR

Verified Reviewer  
NA  
Executive Office  
Used the software for: I used a free trial

### "Great customization options!"

February 3, 2026

5.0

Overall, I find a better alternative over Google Forms in terms of customization and aesthetic.

Pros

It's very user-friendly and has a lot of templates that you can use for any purpose you need for it.

Cons

The price is just a bit too expensive for someone who's just starting out with their business or career.

Switched from

[Google Forms](https://www.capterra.com/p/176571/Google-Forms/)

Ability to showcase the number of remaining slots

Review Source

Response from Jotform

February 19, 2026

Hi, Thanks for your excellent review. We're pleased to know that you find the platform easy to use and that our wide range of templates supports your different use cases. We understand that pricing is an important consideration, especially when starting a new business or career. Our free Starter plan is designed to help users test the platform and explore its features, including integrations, before committing to a paid subscription. As your needs grow, our paid plans offer increased limits and additional functionality to support that growth. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.

Osama A.  
Software Developer  
Information Technology and Services  
Used the software for: 1-2 years

### "Reliable Form Builder"

March 24, 2026

5.0

Overall, my experience has been very good.It's reliable tool for creating forms and collecting data. It's quite user friendly and we can easily integrate it with our apps.

Pros

It's quiet easy to use for beginners.I like drag and drop feature to create forms quickly.Also, It has many templates available which saves time.

Cons

Sometimes the pricing feels bit high for small users.Some advanced features are bit confusing at first.

Review Source

Response from Jotform

March 26, 2026

Hi Osama, Thanks for your 5-star review. We're happy to hear that getting started was easy for you and that the drag-and-drop feature and templates are saving you time. Our Starter (free) plan is designed to help users explore features and test integrations before committing to a paid plan. If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

JL

Jefferey L.  
IT Business Systems Manager  
Insurance  
Used the software for: 2+ years

### "Continues to improve on a polished product."

February 19, 2026

5.0

I have been a user for 10+ years and have been satisfied since the early days until now. I don't see any reason to switch to another form provider at this time and hope the availability and pricing of the product continue to be accessible.

Pros

The progression and improvements of the platform continues to impress me. Each quarter there are improvements for connectivity, functionality and extendibility of the forms. Customer support is always reliable and the product continues to impress me with intuitive UI design and implementation.

Cons

The licensing continues to be a little on the expensive side if you aren't using some of the advanced connectivity pieces, in addition the multi user environment would be better suited to add a single user to a small team. Sometimes this makes it cost prohibitive for smaller organizations.

Review Source

Response from Jotform

April 5, 2026

Hi Jefferey, Thanks for your detailed feedback and for sharing how our platform continues to fit into your workflow. For small teams that need light collaboration without moving to a higher tier, form collaboration and sharing tools can help bridge the gap. Collaboration links allow others to help build or edit forms without being added as users, and submissions can be shared securely through notification emails, tables, or read-only links so multiple people can review data while staying within a single account. Here's a guide for form collaboration: https://www.jotform.com/help/419-understanding-form-collaboration/. And here's for sharing submissions: https://www.jotform.com/help/1010-how-to-share-your-jotform-tables-and-collaborate/. If you have any questions or suggestions, you can create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll be happy to help.

VR

Verified Reviewer  
IT Coordinator  
Information Technology and Services  
Used the software for: 1-2 years

### "The Perfect form builder for every use case"

June 9, 2025

4.0

when you need a form to collect data or simply just to record information whether for business or for yourself, has me covered, i wanted to create a simple check-in\\check-out form so when i go to a customers site to do some work, i wanted a way to track when i got onsite and when i would leave the site, but also record the work i did. this made tracking billable hours and invoicing so much more easy for my employer, instead of bring a paper document to fill out or hoping i remember to log it all down when i got back to the office, but also as a way to let my employer know when i arrive. i have since then added more forms to the app that makes it almost like a website with all the appropriate portals to access whatever form that needs to be filled out for day-to-day duties.

Pros

The level of customization and simplicity of creating forms is amazing, whatever the need is it has.

Cons

for the most part creating forms are really easy, but sometimes trying to get the right aesthetic is a major pain, when dealing with making the form looking just right rquires a bit of a learning curve

Review Source

Response from Jotform

June 19, 2025

Hi, Thanks for your nice review. We're happy to know that you find our platform easy to use, and you are able to create forms that fit your needs. Regarding aesthetics, you can inject custom CSS codes into your form to customize the form design of every form elements. Check out this guide: https://www.jotform.com/help/75-customize-your-form-using-custom-css-codes/. If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. We’ll be happy to help.

RA

Regina A.  
Adult Literacy Coordinator  
Libraries  
Used the software for: 2+ years

### "Jotform Streamlines Program Administration & Customer Support"

March 31, 2026

5.0

Pros

has replaced five paper forms that we collected from our new enrolled learners and tutors as well as information about tutoring sessions. It has streamlined administrative processes, reduced clutter in file drawers and been much easier for our patrons, learners and tutors to use. The value of being able to create multiple forms for a relatively small annual fee is incalculable. Thanks you, Jotform!

Cons

I'm still learning to export information from the Excel spreadsheets. Although it is intuitive, it is a little cumbersome for a user that does not access the program frequently.

Review Source

Response from Jotform

April 11, 2026

Hi Regina, Thanks for your thoughtful review and for sharing how our platform has supported your enrollment and tutoring workflows. It's great to hear that moving away from paper forms has helped simplify and streamline your administrative processes. We have a guide here on how to download your submissions to Excel, CSV, or PDF that might be of help in learning how to navigate through this feature: https://www.jotform.com/help/73-how-to-download-form-submissions-as-excel-csv-pdf/. If you'd like more personalized guidance or have specific questions about your setup, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We'll be happy to help.

SM

Suzanne M.  
Accountant  
Government Administration  
Used the software for: 2+ years

### "Good value for money"

March 31, 2026

4.0

Pros

I like how easy it is for applicants to fill out. It is a good price for what you pay for, and I'm sure if I got into exploring more of the options, we could use it for more things!

Cons

I wasn't first trained on how to use and set up the forms, so I have struggled some with that. The people that set it up at our office left unexpectedly.

Review Source

Response from Jotform

April 5, 2026

Hi Suzanne, Thanks for your thoughtful review and for sharing your experience using our platform. A helpful way to get up to speed quickly is to explore the step-by-step resources in our User Guide, which walks you through form creation, setup, and customization at your pace. You can check our User Guides here: https://www.jotform.com/help/. If you have any questions or suggestions, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We'll be happy to help.

lD

lisbete D.  
Anaista de Sustentabilidade  
Civic & Social Organization  
Used the software for: 6-12 months

### "Jotform é uma excelente plataforma"

October 22, 2025

5.0

O é uma excelente plataforma para a criação e gestão de formulários online, ideal para coletar, organizar e analisar dados de forma eficiente. Sua interface intuitiva permite que usuários, mesmo sem conhecimentos técnicos, montem formulários personalizados com facilidade, utilizando recursos como arrastar e soltar. Outro grande diferencial é a visualização dos dados: os resultados podem ser acessados em tempo real, organizados em tabelas, gráficos ou dashboards, facilitando a análise e a tomada de decisões. Tudo isso é feito diretamente pela própria plataforma, sem a necessidade de exportar os dados para outros sistemas.

Pros

O é uma excelente plataforma para gestão de dados de formulários. É muito fácil de configurar e oferece uma visualização intuitiva dos dados diretamente pela própria ferramenta.

Cons

O espaço para armazenamento de fotos na versão gratuita é bastante limitado, o que acaba sendo um desafio para o trabalho que realizo em uma organização social em Criciúma, Santa Catarina.

Review Source

Response from Jotform

November 29, 2025

Hi lisbete, Thanks for leaving a positive review. We're delighted to hear your feedback about our platform's capability. It's great that our visual report builder is helping you view and understand your information more intuitively. Your feedback means a lot to us. If you're running out of an upload space on the free plan, here's a tip to free up space: 1) Download the submissions data and submission files in your form for your local copy. Guides: Download the submissions' data: https://www.jotform.com/help/73-how-to-download-form-submissions-as-excel-csv-pdf/. Download the submission files: https://www.jotform.com/help/356-how-to-download-the-submission-files/. 2) Then delete the submissions data and empty them from the trash: https://www.jotform.com/help/377-How-to-Delete-Form-Submission-Data/. Let us know if you have questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help.

DB

David B.  
Administrator  
Education Management  
Used the software for: 2+ years

### "Completely Satisfied"

April 20, 2026

5.0

I have been using for years and am completely satisfied with their product and service during the times that i had to use the service

Pros

Ease and efficiency of use, excellent customer support and they keep up with the changing technological environments

Cons

no complaints.... but if I could change anything I would make the processing of funds a little easier to establish

Review Source

Response from Jotform

April 25, 2026

Hi David, Thanks for using Jotform. We're glad to know our platform continues to work well for you and that you feel confident relying on it as your needs change. Your feedback means a lot to us. If you have any questions or suggestions, feel free to create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll do our best to help.

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