# Page 40 | Jotform Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 40 - Is Jotform the right Electronic Data Capture solution for you? Explore 2893 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158456/JotForm-4-0/reviews --- Jotform 4.7 (2893) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 12th, 2026 # Page 40 - Reviews of Jotform ## Showing most helpful reviews Showing 976-1000 of 2893 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Emmanuel H. Project Manager en énergie Renewables & Environment Used the software for: 2+ years ### "Jotform - beaucpu plus qu'un générateur de formulaires !" January 29, 2024 5.0 J'adore utiliser Jotform ! Je m'en sers essentiellement pour l'évaluation de mes formations et workshops, ainsi que pour les formulaires d'inscription. Le pannel d'outils est très, très complet un peu trop même car je n'ai pas besoin de tout et cela a forcément un impact sur le prix, que je trouve un peu cher) Pros \- facilité de génération de formulaires - gestion des soumissions - exportations vers Excel - possibilité multiples d'intégrations de solutions de paiement Cons la difficulté de pouvoir suivre les échanges mail avec les soumissionnaires du formulaire. L'historique des conversations serait un vrai plus ! Reason for choosing Jotform Pour la simplicité de Jotform et son intégration sur toute la chaîne de valeurs (traitement des données). C'est le plus complet, selon moi. Review Source Response from Jotform January 31, 2024 Hi Emmanuel, Thanks for the excellent rating and review. You can enable notification email to receive an email once the form is submitted. You can check this guide: https://www.jotform.com/help/25-setting-up-email-notifications/. Can you explain a bit more about the conversation history you would like to use in the form? You can reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help. AL Andrew L. Business Manager Religious Institutions Used the software for: 1-2 years ### "Jotform is one of the best form builders I've ever used!" February 11, 2023 5.0 Overall, we've been extremely happy with using Jotform. This has allowed us to streamline processes such as collecting incident reports or permission forms from school parents. The amount of stuff we can do, even under the free plan is just incredible. Pros One of the reasons that we chose Jotform is simply because of the ability to do a step by step form rather than a long list of fields. You can separate by individual cards, which breaks down filling out a form into a simple step by step process. Also, the sheer amount of tools and add-ons that they have integrated with are super helpful for us when it comes to processing charges and payments or doing things like event registration. Cons There's not a lot to complain about here. The free plan only allows you 5 forms and the jot form branding can be pretty obtrusive, but I will say that all of the tools they do allow in the free plan far offset the downsides. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[Typeform](https://www.capterra.com/p/137289/Typeform/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing Jotform The main reason we chose Jotform is for the card view, which allows people who are filling out a form to focus on one piece of information at a time rather than a list of fields. The other reason we chose Jotform is because of the amount of tools it allows to integrate with. One of the biggest integrations that was helpful was the Square integration, which builds Square products and items right into your form. Review Source Response from Jotform February 14, 2023 Hello Andrew, Thank you for your detailed review of our platform. It means a lot to us that you took the time to share your feedback with the rest of our community and us. We are glad you like our card form layout and integrations. If you have questions or suggestions, please contact us through our support contact form at https://www.jotform.com/contact/. We'll be happy to help. RA Raidah A. Admin Hospitality Used the software for: 1-2 years ### "Awesome tool for small business" July 27, 2023 5.0 I have been using this since 2019 at several different organisations and I keep recommending it. It is so simple to use and can be applied to various industries. I used it to digitalised customer journey for hotels, create super simple booking system to a free lance yoga teacher and now using it for invoicing purpose for another small business. Pros \- Loved the fact that they had the initial free 5 forms (unlimited timeframe) This means I can take my time to set it up and test out in real life to see how it can help my processes. - Love the custom forms and nowadays, it has alot of integration and you can do alot more things- Love the PDF builder. Now I am using this heavily to generate invoice. First I create fields for the invoice input then it automatically populates into PDF format based on my customised settings. Saves so much time! Cons \- Sometimes the submission loading is laggy. For example, I submit an answer via form then I change the answer in submission sheet (on backend) but it doesnt save this new update. - Also I have the emailing function turn on after each submission or edit. it is not immediate and can take up to 10 minutes Reason for choosing Jotform Initial free trial is super handy. I get to use and customise 5 forms and when use case is proven I was able to show how it can make processes efficient before purchasing the paid version.Most other products lack the customisation and functionality or the free version is only 2 weeks / 1 month Review Source Response from Jotform August 2, 2023 Hi Raidah, Thanks for sharing a detailed review of our platform. Your feedback is appreciated. You can try to login in another web browser and view your submission data. If the issue persists, you can contact us through our Support Contact Form at https://www.jotform.com/contact/. We'll be happy to help. VR Verified Reviewer Business Consultant Management Consulting Used the software for: 2+ years ### "Great Flexible tool for all your Form Needs" December 7, 2021 5.0 I have used Jotform over the years for many different usage cases. Surveys among a larger group of people, intake forms for trainings and evaluations of meetings etc. - its easy and quick to put together a form, its just as easy and quick for your audience/clients etc. to fill the forms out and its equally easy and quick to make use of that data through their exporting functions. For my (not continual and in large volume) usage I only ever needed the free version. There are some additional functions if you pay as well. The only time I had an issue was when a PDF export function did not work as expected. The engineers got back to me within a short time frame - I was impressed. Pros Form templates can easily be adjusted or you can start from scratch. Its easy to set up and use, simple for people to enter their data into your form and your export functions are great (Excel, or each respondents answers as PDF). Customer support is reactive, competent and polite. And all of that even though I have ever only used the free version! Cons The only downside might be that the individual settings for each form are a bit hidden. Once you know where they are its not hard to find them, but you might be searching the first time around how to ensure some of the settings are set up in a way that you want them to be. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Reason for choosing Jotform I love the fact that Jotform is not attached to a big name compartmentalizing my business data across different providers in some ways. We already have so much stuff on google and microsoft servers. But more importantly, even the free version of JotForm gives you a lot more flexibility and added functionality when comparing it to MS Forms and Google Forms. Review Source Response from Jotform August 20, 2024 Thank you for such an awesome review towards our product and our customer support. We truly appreciate it. We are glad to know some of the features work well for your needs and that you find them convenient to use. Happy holidays! Update: Good News! Jotform has just released integration with Microsoft Teams. You can now send new submissions to Microsoft Teams automatically. Check out this link for more information: https://www.jotform.com/integrations/microsoft-teams. MV Mika V. Owner Events Services Used the software for: 6-12 months ### "The Best Software For My Business!!!" November 15, 2023 5.0 Pros Jotform has been the best software for my business. I have tried four other softwares before Jotform. Jotform is the best because it is the most affordable, convenient, flexible and customizable, and it offers encryption and signature signing features as well!! Cons I have no cons at all with the Jotform software. Switched from [17hats](https://www.capterra.com/p/144328/17hats/)[Docusign](https://www.capterra.com/p/121506/Docusign/)[Booqable](https://www.capterra.com/p/138689/Booqable/) I made the switch to Jotform, because it was the more affordable. Review Source Response from Jotform November 26, 2023 Hi Mika, Thanks for your awesome review! We're delighted to hear that Jotform has been the best fit for your business! Your positive feedback means a lot to us. Feel free to reach out to us if you have questions through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. JS Justina S. Director of Communications and Engagement Non-Profit Organization Management Used the software for: 2+ years ### "Best tool for small shops" June 7, 2021 5.0 At least every two weeks, I say, "JotForm is a life saver." Honestly, I don't know where our organization would be without it. I know there is much, much more we could be doing with it to help us save time. It's been nothing but perfect for us for a variety of projects and initiatives. Pros We have a small staff, and we're always looking for tools that can help us close some skills gaps. Many of us wear many hats, and JotForm makes these pieces of our roles easier. For instance, we don't have a web developer, but with JotForm, we don't need one. The drag and drop editor is simple enough for anyone to use. Some of our favorite features include: the automatic email messages upon submission, widgets and integrations (like payment processors), and the new reporting tools. We also try to maximize the benefits of JotForm by connecting it to our other systems through Zapier. Overall, it's been a lifesaver for a small, non-profit organization like ours. Cons We've only scratched the surface of what JotForm can do, but so far, I like everything. Sometimes I do wish there were some sort of text confirmation capability, but I understand how tricky that could be. Review Source Response from Jotform July 19, 2021 We have an SMS Confirmation Widget that's powered by Twilio. If you want to add it to your form, check this out https://www.jotform.com/widgets/sms-confirmation. Feel free to contact us at https://www.jotform.com/contact/ if you have more questions. Thank you for sharing your great experience using JotForm. That's really an awesome review and we are so grateful for that. Cheers! KB Kelsey B. Information Technology Specialist Public Safety Used the software for: 2+ years ### "Populate, Integrate, Automate" June 2, 2023 5.0 Awesome experience. Great software, great customer service, and great price! Pros JotForm had enabled our organization to efficiently gather information, integrate it into our other systems, and automate the process of reporting on all of our data. When combined together, all of those things save us plenty time, which is what I like best about JotForm. Cons There isn’t much of anything I dislike about JotForm, except that it needs a lot more widgets to add to its already large collection. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Reason for choosing Jotform The features and the price were the main selling points. Review Source Response from Jotform June 10, 2023 Hello Kelsey, Thank you for your feedback. If you have concerns or suggestions, please contact us using our support contact form at https://www.jotform.com/contact/. We'll be happy to help. Nathan R. Director, Management Information Systems Public Policy Used the software for: 2+ years ### "Business forms made easy" December 17, 2018 5.0 We run the forms for all our websites through JotForm. The form responses are collected in a database and we are able to display the results in html tables on our intranet. There is even BI on tap, so questions that have defined responses, such as a multiple choice questions, can be visually represented on web pages as graphs. When it comes to collecting information, JotForm has become an indispensable tool in our arsenal. Pros I became a JotForm user when Adobe sunsetted its FormsCentral product and I've never looked back. With a little effort, truly anyone can build an attractive, functional form using JotForm. You don't have to know any html, CSS, JavaScript, etc. That said, you will probably have to know some CSS to get a form to look just the way you want it to if you are adding it to your website. At least that is my experience. While the the form builder does allow for extensive customization, I've found that I've had to add my own CSS to achieve the perfect look I was seeking. Fortunately, JotForm makes tweaking the form look using your own code very easy. JotForm is a very mature and feature-rich platform that contemplates nearly any form need, from conditionals, to calculations, to autoresponders. All field types are available and it's easy to set the properties for each, such as required, character limits, hover text, example text, etc. Using URL parameters, you can pre-populate your form fields, too. You can also use hidden fields to perform calculations or set up honey pots for security. Perhaps the nicest thing about JotForm is all its options are available to every form you build, regardless of which level you buy (or even if the free tier is all you need). What you pay for is the number of forms and the number of submissions. There are literally hundreds of plugins that extend functionality, all included. Customer support is top notch and documentation extensive. Cons We purchased a tier that allows up to ten users, however, only the primary user can create forms up to the tier limit--the others users essentially have the limits of the free plan. The only way they can avoid those limits is by moving forms they create to the primary user and sharing the form. I've also occasionally experienced issues with payment. Review Source Response from Jotform October 24, 2024 Hi Nathan, Thanks for your positive review. We're delighted to hear that you find our platform reliable and feature-rich that meets your diverse from needs. It's great to know that our customization options, including the ease of adding your own CSS, have made your experience even better. We appreciate your recognition of our customer support and our guides. You're right about the sub-user account. If you need an account that allows multiple users, we encourage you to look into upgrading to Jotform Enterprise https://www.jotform.com/enterprise/. Enterprise accounts can accommodate everyone on your team, while giving you full control and visibility into each action taken by members of your team, for IT audit purposes. If you have any questions, let us know from our Contact Us page at www.jotform.com/contact/. We'll be happy to help. Patty B. Director of Operations, Nepal Used the software for: 2+ years ### "JotForm is the best way to gather information from anyone, for anything." November 9, 2017 5.0 JotForm makes our team much more efficient. We're able to streamline processes that would normally take our team a lot of time to complete. For example, rather than posting a job application and combing through all the CV's that show up in our inbox, we're able to use JotForm to host the applications and easily view the submissions in one grid. We can also designate which team members should receive certain applications, so that everyone is notified in real time and there's no need to go through and forward messages. It's been so helpful to us, and I can't recommend it enough for automating processes. Pros I love how customizable JotForm is. You can get it to do anything you want, with as many custom conditions as you want. We use this for both external-facing forms like job applications, and internal forms like incident reports and expense reports. I love that you can not only receive an email for every completed form, but also easily download a PDF of each one or download a spreadsheet summary of all responses to date. Or better yet, you can have JotForm deposit all of that straight to Google Drive for you. The form features are very robust, and I'm constantly taking advantage of new ones. For example, we have a very long form that users can choose to save before they submit it. I've set it up so that they get an email reminding them to go back and complete the form later. I also use the e-signature feature, the "upload file" feature, and I'm constantly setting up show/hide features. As in, if someone answers "Yes" to question 5, hide questions 6-9. JotForm has added a cool new feature to make their email notifications dynamic, so that only questions that are answered are included in the auto response. It's wonderful! Cons I wish JotForm did a better job with compiling survey data. The feature to graph your results is buggy and looks strange. I was able to easily download my survey responses and create my own graphs in Excel, but I don't think JotForm would be my software of choice for another large survey (we've only done one so far). I also wish JotForm offered the option to have a default email formatting style. As it is now, I have to go in manually to each email template on each form and add our logo and other formatting. Review Source Response from Jotform December 16, 2024 Hi Patty, Thanks for your positive review. We're thrilled to hear that Jotform’s customization options and features are helping streamline both your external and internal forms. It’s great to know you’re taking full advantage of tools like email reminders, e-signatures, and dynamic notifications. When it comes to generating reports, we’ve made improvements on our Visual Report Builder to make it more user-friendly and versatile. This tool allows you to create dynamic graphs and charts based on specific field types, helping you visualize your form data with ease. Give it a try and share your feedback with us. Here's a guide: http://www.jotform.com/help/187-How-to-create-a-Visual-Reports-with-your-Form-Submissions. We've also improved our email features over the years, so you might want to check that as well. If you have any questions or suggestions, let us know from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. NA Nader A. Consultant, Own Management Consulting Used the software for: 2+ years ### "Great Solution" March 9, 2023 5.0 I’ve been using JotForm since November 2016 till now. It is really a great solution especially for people who has no coding experience. The ongoing enhancements introduced by JotForm since I started using it made it further useful to the extent that you may not need to use any other product to complete your task.I used it to gather data, ranging from simple to bit complicated surveys, as well as a standalone application that works perfectly to serve my purpose.Due to the nature of my projects, I sometime require to use multi-lingual forms, one of which is Arabic. To be honest, most of available products despite their effectiveness in English or other languages, they do fail when used for Arabic interface, which is a right-to-left language. This does not apply to JotForm, which almost shows the same performance even for Arabic language. Yes, some elements may sometimes do not support translation, however, some other workarounds using other elements do solve the problem, like using text elements, like labels for example, to overcome this minor issue.Generally, I would always recommend using JotForm, which is from my point of view a completely different experience. Pros It is a great, easy to use, reliable solution that requires no coding experience or prior knowledge to use. Creating and managing surveys and order forms is extremely easy and fast. Cons One of the recent enhancements introduced by JotForm is the signed documents. I believe, this module is not yet matured, as one can face some difficulty to delete unnecessary documents after submission, like testing and sample submissions for example. Yes, you may delete them at the end of the day, but by visiting some other sections of the application. I personally wasn’t able to realized this until I received a response from the support team. This needs to be considered by the team.Also, enabling the translation of some parts of the product will be useful. For example, product specifications for ecommerce elements (item listing). Review Source Response from Jotform March 13, 2023 Hello Nader, Thank you so much for your positive feedback! We're thrilled to hear you enjoyed using our platform. If you have questions or suggestions, please contact us through our support contact form at https://www.jotform.com/contact/. We'll be happy to help. RM Robin M. Clinical Associate Health, Wellness and Fitness Used the software for: 1-2 years ### "Jotform Review" December 15, 2023 5.0 I have been very pleased with Jotform overall. I was able to get a 20% cut in cost by purchasing an annual plan. I do not recommend this product if one can get needs met by Google Forms. However, for those of us that need a HIPAA-compliant form creator, Jotform does the job well. If you choose to use Jotform, do not expect quick responses to any problems you might have. Although they have a good supply of "help articles," their menu for finding them need considerable improvement. Pros I like the ease of designing a new form. Cons Jotform does not have live support. Waiting hours for a reply can be inconvenient and interrupt the flow of designing a form, and the usual response requests a screenshot of the issue one is having. This requires a second round of interactions that could be avoided if they had live chat or synchronous phone service. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Google Forms is not HIPAA-compliant, and I needed a Business Associate Agreement. Review Source Response from Jotform December 18, 2023 Hi Robin, We truly appreciate your feedback, as we are always striving to improve. We do have live chat support when you open your My Forms page. But if it is not there, then it means there's high traffic and the live chat is temporarily unavailable. If you have any questions, let us know through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help. TW Tim-Ron W. Managing Director Marketing and Advertising Used the software for: 1-2 years ### ""Streamline Your Data Collection Efforts with Jotform: A Comprehensive Review"" March 3, 2024 5.0 Pros I really appreciate Jotform for its simplicity. I mean, the interface is so straightforward, and I can just drag and drop stuff to create my forms. It's seriously a time-saver compared to other form builders out there. Plus, the customization options are off the charts – I can make my forms look exactly how I want them to. And don't even get me started on the integrations – being able to hook up Jotform with my other tools is a game-changer. Oh, and their customer support rocks. Anytime I've had a question or run into an issue, they've been super quick to help out. Long story short, Jotform has made my data collection game strong. Cons One thing I found a bit frustrating about Jotform is that in the free plan, there are limits on the number of form submissions and storage space. It can be a bit of a bummer if you have a lot of responses or need to store a bunch of files. And every now and then, I've run into some glitches or bugs while using the platform, which can be a tad annoying. Plus, there's a bit of a learning curve with some of the more advanced features, so it took me a little while to get the hang of things. Oh, and the pricing can be a bit confusing at times – I wish it was a bit more straightforward. But hey, no software is perfect, right? Overall, despite these minor drawbacks, Jotform is still a solid choice for creating forms and collecting data. Review Source Response from Jotform May 8, 2024 Hi Tim-Ron, Your enthusiasm for our platform truly brightens our day. We're happy to hear that our platform's simplicity, intuitive interface, and drag-and-drop functionality have been such game-changers for you. With regard to your concern, we believe the current limit on the Starter (Free) plan is enough for basic usage. You can also delete submissions with file attachments to clear your upload space limit. Check out this article to understand more about the plans, their limits and usage: https://www.jotform.com/help/408-understanding-your-account-usage-and-limits/. If you come across issues, feel free to let us know from the Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. DN Debbie N. Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Jot Form from a Person who is not techie" January 31, 2023 4.0 Improves data collection and management processesIncreases the efficiency of online form creation and submissionEnhances communication and collaboration between businesses and clients, customers, and employeesFacilitates the automation of repetitive tasks and processes.BenefitsStreamlines the process of creating and managing online formsEnables businesses to gather and manage information from clients, customers, and employeesOffers a user-friendly way for businesses to create custom forms without requiring coding skillsProvides the ability to collect payments, book appointments, and conduct surveys, among other use cases. Pros Easy to use drag-and-drop form builderOffers a wide range of form templates and customization optionsIntegrates with various third-party tools, such as payment processors and databasesOffers both free and paid plans with additional features Cons Limited features in the free planSome advanced features require a paid subscriptionUser interface may be overwhelming for first-time users Review Source Response from Jotform February 1, 2023 Hello Debbie, Thank you so much for taking the time to provide feedback. We are so delighted with the excellent rating. If you have concerns or suggestions, please contact us using our support contact form at https://www.jotform.com/contact/. We'll be happy to help. Sam N. Owner Used the software for: 1-2 years ### "Super Helpful for My Web Design Clients" February 24, 2018 5.0 It makes it easy to get answers to complex questions from my clients. They feel relieved that they don't have to answer a plethora of questions over the phone where they aren't really able to sit down and research how they want to answer. A lot of web design hinges on good business planning, so I appreciate that I can offer my clients a more convenient way to prep for their website build. Pros I primarily use Jotform for a client questionnaire I send my web design clients, and it is super helpful. Rather than expecting them to know the answers to all kinds of questions about their branding, desired functionality, etc., I'm able to send them a form that covers all the bases and allows room for extra topics I didn't cover at the end. The form has a great drag-and-drop UI, with options to make radio buttons, dropdowns, text areas, etc., and you can disable irrelevant questions before you send it to a client while not losing that question on your It's easy to duplicate forms, limit forms to only certain users, review old forms that clients filled out, etc. And it's been free for me (I only send a few a month, since web design is my side hustle). I haven't needed to reach out to support, so I can't comment on that front, but the fact that I haven't needed support speaks volumes to the functionality and reliability of Jotform. Cons Similar to Mailchimp, I wish there was the ability to see who has opened the email once you've sent the form. I've sent forms to clients before who seemed totally on board, but they never filled out the form and I wasn't sure if it was even received and ignored, or maybe the followed the link but didn't fill the form out. I also wish there was a way to view the client's answers in (somewhat) real-time, so that if they fill in one question, I can see that, instead of having to wait for the entire form to be submitted. Review Source Response from Jotform November 10, 2024 Hi Sam, Thanks for leaving a positive review. We're glad to hear our platform has been a valuable tool for managing your client questionnaires and simplifying your web design process. It's great to hear you're finding the drag-and-drop UI, customization options, and form management features so useful. As for tracking emails, you're right that this can be done on Mailchimp and you can use it to send an email by integrating your form with Mailchimp. Here's a guide for that: http://www.jotform.com/help/163-how-to-integrate-with-mailchimp. About viewing incomplete submissions, this is possible when you enable Save and Continue Later feature in your form. Check out this guide: https://www.jotform.com/help/227-how-to-enable-autofill-on-forms/. And here's a guide on how to view incomplete submissions: https://www.jotform.com/help/753-incomplete-submission. Reach out to us if you have questions or suggestions through our Contact Us page at https://www.jotform.com/contact/. We're here to help. Daniel I. Digital Strategist E-Learning Used the software for: 6-12 months ### "Jotform" September 19, 2022 4.0 The business problem I am solving with jotform is survey, getting customer feedback and delivery user-friendly services based off the feedback I get. Pros The customizable template feature is the most impactful. Integrating Jotform into my business process was very easy. Cons For now, I can't think of any feature. Awesome software. No aspect of the product is difficult to use. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Jotform has more customizable template Review Source Response from Jotform September 30, 2022 Hello Daniel, We're so happy to hear you had a great experience using our platform. For feature requests, please contact us at https://www.jotform.com/contact. TK Tanner K. Lead Sales & Data Anaylist Construction Used the software for: 1-2 years ### "Jotform, Marketing campaigns made easy. " May 12, 2022 5.0 Hundreds of customer web leads submitted since the start of the year, 2022, all done utilizing Jotform. Without Jotform I'd have to rely on customers emailing requests. Pros I use it from lead generation to customer feedback. So much better than developing a system to receive info on my own. Cons Tried creating a Salesforce intergration to edit new opportunities. I could only get it to create new but not edit existing. Reason for choosing Jotform In-house development of the code that would of been needed to create a customer request input form. Review Source Response from Jotform May 19, 2022 Hello Tanner, Salesforce integration can be edited as well as all the existing actions you've configured. Example: https://link.jotform.com/k4g37mWsEy. These are basically all the options you see when you edit Salesforce integration so if you are referring to something else, please let us know via our Support Contact Form https://www.jotform.com/contact/ so we can help. Dedre M. Owner Arts and Crafts Used the software for: Less than 6 months ### "Great for quick, basic forms for novices and professionals" December 12, 2022 4.0 Right now, I am using a basic order form with Jotform which serves my purpose for now, but I will look for a more robust and customizable option in future with better payment integration. Pros It is easy to use, design and customize forms for any purpose. Can be integrated with almost any third-party app for easy automation, workflows and follow-up.It is great if you are a beginner setting up forms and using the templates is easy and straightforward. I love that you can send invoices straight to respondents after they have submitted orders. Cons Designs or themes are basic. Although you can customize it, it is still basic. I would like integration with more payment gateways, especially international solutions that are not Paypal and Stripe. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Google Forms is limited in the ways you can use and customize it. Review Source Response from Jotform December 22, 2022 Hello Dedre, Thank you so much for the positive rating. We are glad you like our form customization and features. You can use custom CSS in your classic form to edit how you would like your form to look. For more information, you can check this link: https://www.jotform.com/help/75-customize-your-form-using-custom-css-codes/. If you have concerns or suggestions, please contact us using our support contact form at https://www.jotform.com/contact/. We'll be happy to help. MC Matt C. Clinician Medical Practice Used the software for: 6-12 months ### "Premium "Features" are often Limitations" April 13, 2022 1.0 Wanted to love it, but it became useless with the limited HIPAA compliant functionality. It should not be sold as a premium feature. Pros The form builder and data mapping capabilities were great but it turned out to be a waste of time when I realized how the premium feature of HIPAA compliance actually reduced the functionality below the entry level. Cons The pricing structure is very deceiving and a HIPAA compliant account comes with a LOT of limitations at a premium account level. Many of the features even in the lower tiers are no longer accessible. It is not possible to use this product in a professional healthcare setting without patients running into Jotform branding. Review Source Response from Jotform April 15, 2022 Hello Matt, We are sorry to hear that you're having issues with Jotform. Let me please clarify that the Jotform branding will be automatically removed when you upgrade to any of the paid plans, other settings with Jotform branding can also be customized. With regards to HIPAA Compliance, please be reminded that not all 3rd party widgets and 3rd party integrations are HIPAA Compliance so we only leave those that supports HIPAA. There are also other few options that may compromise HIPAA Compliance like publicly sharing Tables and make uploaded files uploaded to public so they needed to be disabled. If you have any other questions or concerns, please let us know in our Support System via our Support Contact Form https://www.jotform.com/contact/ so we can help. NA Natasha A. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Love JotForm" July 18, 2021 4.0 It's been great. It streamlines so much of my business. It's become a vital part of my processes and workflows. Pros I like the ease of use and the conditional formatting. I love the API features and the fact it interconnects with the other products that make my business work. Cons That I can't have an additional user (one other one) unless I get five other users. I don't love the fact that the data isn't stored in Australia or that I don't have the option of doing that. I hate the fact they upsell HIPAA Compliance to health practitioners outside of the US as HIPAA isn't designed for anyone outside of the US. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Reason for choosing Jotform The conditional formatting and the ability to design my landing pages. Review Source Response from Jotform July 24, 2021 Thanks for your review. Glad to know JotForm helped you in your business. Just FYI, we have an Enterprise solution where you can have a sub-account feature as well as choose your server location e.g. in Australia so your data never leaves your country. HIPAA is also optional in Enterprise. Please check this out https://www.jotform.com/enterprise. For the standard version, since HIPAA is all about safeguarding PHI, all users from different parts of the globe specifically those who also operate in the US can choose to enable HIPAA if they are subscribed to the Silver or Gold plan. If you have more questions, let us know at https://www.jotform.com/contact/ so we can help. WB Whit B. Director of Marketing and Communications Higher Education Used the software for: 1-2 years ### "A great form builder" January 3, 2022 5.0 We use Jotforms across the college for submissions from partnering departments for design and web update requests. This allows us to keep all the information in one place rather than rely on emails. Plus, we have a historical record of all the requests in a given year. Pros Jotforms is a simple way to create forms to obtain information and has powerful features for advanced form building. The form builder is drag and drop and provides plenty of options for customization. There is a free version with plenty of features and a cost-effective paid subscription that unlocks plenty of helpful features. Cons The UX on the submission side is not great. When navigating to the forms to review submissions, I oftentimes have to think twice about where to find them. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[Formstack Forms](https://www.capterra.com/p/118892/Formstack/) Reason for choosing Jotform We like the look of Jotforms and the overall user experience better than the other software that we reviewed. The pricing structure works better with our budget and they offer a 50% Education discount. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Jotforms has more features and has more flexibility in the way that the forms can be customized. Review Source Response from Jotform January 25, 2022 Thank you so much for your awesome review Whit. We greatly appreciate it. We believe that viewing the form submissions is easy. On the My Forms page, you only have to select a form then click the Submissions button on the top menu or click Inbox within the form menu to view the forms submissions data. You can also click the number badge just above the form icon to view the submissions data without leaving the page. Example: https://link.jotform.com/SQahsLiiD0 If you have a better idea, please share it with us at https://www.jotform.com/contact/ so we can open a feature request. Thank you so much! EL Emil L. Internet Marketer/graphic Designer Health, Wellness and Fitness Used the software for: 1-2 years ### "Jotform: The Pros and Cons of a Form Building software" January 12, 2023 5.0 I've been using Jotform as a user for a while, and overall, I'm impressed with its features. I appreciate the wide variety of templates offered for various forms types and how simple it is for me to use the user-friendly interface. Another benefit is the ability to create forms that are tailored to my particular requirements thanks to the feature of customizable fields. The form data collection and management feature that allows for integration with other programs and platforms is also very helpful. There are some restrictions, though, that I have come across. There aren't many design options, and I'd like to see more sophisticated design capabilities. The size and storage of uploaded files, the number of forms, and the number of responses are all restricted in the free version. I would like to see more options because there aren't many integrations available. I would like to have more help and resources available because the customer support is also lacking. Additionally, the free version's analytics, conditional logic, calculation, and form automation features are restricted. Jotform is a fantastic piece of software all around, but there are some restrictions, especially with the free version. Pros Since I've been using Jotform for a while, I must admit that I'm impressed with its abilities. This software's user-friendly interface is among the features I appreciate the most. I can easily create and modify forms to meet my unique needs thanks to the drag-and-drop feature. It's also simple for me to get started because Jotform provides a large selection of templates for various form types, including contact forms, surveys, and registration forms. The ability to create forms that are tailored to my particular requirements is made possible by Jotform's customizable fields feature, which includes text fields, radio buttons, checkboxes, and more. I can easily collect and manage form data thanks to the integration feature, which works with a variety of other tools and platforms like Google Drive, Salesforce, and Mailchimp. Having a form that automatically adjusts to the size of the device it is being viewed on is another benefit of Jotform's responsive design feature. I can now accept payments from clients using the forms thanks to the payment integration feature, which is a wonderful addition. The advanced features, which enable me to build more complex forms and automate some of my workflows, are conditional logic, form logic, and calculations, as well as advanced analytics with real-time form submissions, form views, and form abandonment rates. Another great feature of Jotform is its security system, which encrypts all data transfers using SSL to protect my personal informa Cons I've been using Jotform for a while, and I'm generally happy with its features. But I've run into a few restrictions. The limited design options is one of them. The design options are limited, and some users might want more sophisticated design capabilities. The free version of Jotform has a limit on the size of files that can be uploaded, which can be problematic for users who need to upload larger files. The free version of Jotform has storage limitations as well as a cap on the number of forms and responses. Additionally, there are a finite number of integrations. Additionally, some customers might feel that the customer support is lacking and that they need more tools and resources. Additionally, the free version's analytics, conditional logic, calculation, and form automation features are restricted. Jotform is a fantastic piece of software all around, but it does have some restrictions, especially with the free version. Before making a purchase, users may want to take these restrictions into account. Although the limitations may deter some users, the free version is a great way to evaluate the software's functionality. Review Source Response from Jotform July 23, 2023 Hi Emil, Thanks for your incredible review! We're thrilled to know that our platform's user-friendly interface, customizable fields, integration capabilities, responsive design, and advanced features have been instrumental in meeting your unique needs. We truly appreciate your support and trust in our platform! If there's anything we can do to help, just let us know through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. AR Andrew R. Safety and Security Manager Airlines/Aviation Used the software for: 6-12 months ### "Very easy to use but a bit pricy." May 20, 2024 5.0 Overall, I have found JotForm easy to use and am still learning much of what is available. Their biggest downfall so far is their customer services, they do respond but mainly with generic answers that really do not help with specific enquiries. Pros There is a wide range is fields available which makes forms highly customizable. The form builder interface is easy to use. The final form is clean and well presented, even with the default overlay. There are many integrations to choose from. Cons The price is quite high especially as there are alternatives available that are much cheaper. Support is very sparse and a little erratic with questions being answered is a very generic way. Integrations are not very straightforward to set up. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[WPForms](https://www.capterra.com/p/234945/WPForms/)[Microsoft Forms](https://www.capterra.com/p/246649/Microsoft-Forms/) Reason for choosing Jotform Very easy to use. Highly customizable. Nice clean end product. Review Source Response from Jotform June 29, 2024 Hi Andrew, Thanks for your positive review. We're glad to hear that you find our platform easy to use and appreciate the wide range of customizable fields and integrations. It's great to know that the results meet your expectations. We understand your views about our pricing, rest assured it reflects the top-notch features, robust security, and comprehensive support we offer. These are aspects often lacking in cheaper options. Feel free to reach out to us if you have any questions through our Contact Us page at https://www.jotform.com/contact/, and we will do our best to help you. RW Rebecca W. Operations Director Performing Arts Used the software for: 1-2 years ### "Jotform - lots of functionality, too bad their customer service can't help you!" March 24, 2022 4.0 Building webforms or transferring pdf forms to webforms is very simple. The summary tables are powerful and the form widgets are vast. Digital signatures are easy to secure. Pros Jotform is so easy to setup if you are a beginner. No experience necessary in coding, just simply pick from a template, edit your branding and away you go! From novice to expert, there are lots of coding features and widgets in their form builders and it connects to mainstream online payment processers very easily. Cons There is ZERO customer service! There is no live chat feature, no email correspondence and no phone line. If you have an issue you submit a ticket that ends up in a long queue and more often then not a day later you'll get a response that asks for information that was clearly stated in your ticket or a response that says 'they don't know' and then they close the ticket. If you are not comfortable troubleshooting technical issues yourself, more along to another software. The current Jotform support requests STINKS! Review Source Response from Jotform March 29, 2022 Hello Rebecca, we are sorry to hear about your frustration over our support system. To be clear, we offer round-the-clock customer service through our support system at https://www.jotform.com/answers/, with an average response time of 2 hours. We never leave a customer empty-handed, we also escalate features and bugs to our backend team. Our backend team works in a queue system so please bear with us if it would take some time for issues to be resolved. Rest assured that all tickets will be addressed in a timely manner. Please get back to us using our contact form here: https://www.jotform.com/contact if you need any further assistance, we will gladly take a look at it. ED Elsa D. Assistant Director Education Management Used the software for: 2+ years ### "Jotform is a great form platform." May 12, 2022 5.0 Pros I like the different ways the a form in Jotform can be embedded on other sites. Different CMS have specific scripts and Jotform scripts for embedding forms make it easy to adjust as needed. Cons I would like the quiz feature to be a bit more prominent and useful. Additionally, I'd like to be able to use analytics to track features on the form. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[Microsoft Forms](https://www.capterra.com/p/246649/Microsoft-Forms/) Reason for choosing Jotform I chose Jotform because the features and security were more advanced. Review Source Response from Jotform May 19, 2022 Hello Elsa, Thank you so much for your positive remarks. It's great to know that you found convenient ways to embed the form in your website. As of the moment, we do not have any other quiz feature except using our Quiz Form app. Guide: https://www.jotform.com/help/289-turn-your-form-into-a-quiz-or-exam/. If you're looking for form analytics, here's a guide: https://www.jotform.com/help/425-understanding-form-analytics-and-ways-on-how-to-get-your-users-info/. We also have Facebook Pixel Widget that you can add in your form to trace your form submissions: https://www.jotform.com/help/1072-how-to-track-form-submissions-with-facebook-pixel/ and also Google Analytics https://www.jotform.com/help/1076-how-to-track-online-form-submissions-using-google-analytics/. If you have more questions, please contact us using our Support Contact Form https://www.jotform.com/contact/ so we can help. MS Mark S. Webmaster Non-Profit Organization Management Used the software for: 2+ years ### "Jotform simplifies everything" June 5, 2024 5.0 Customer support is generally very good. It sometimes depends on the person answering, and I sometimes get different answers from different people. But, they get back to me quickly and with good information. It's a complex program, does what I need, and help is available when things go wrong. Pros I run a scholarship program using JotForm. We have a long application that is simple for students to complete. I share the results with 60 scholarship providers. Each one receives a different set of applications. All of this is simple to do. Cons When creating reports, fields appear in the order they were created, not the order they are listed on the application. This means it takes more time to find the fields I want to include. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Reason for choosing Jotform Jotforms has a much more powerful reporting system. Switched from [Adobe Acrobat](https://www.capterra.com/p/251329/Adobe-Acrobat-DC/) It was not Adobe Sign, but rather Adobe forms, not listed as an option. Adobe discontinued the product. Review Source Response from Jotform June 14, 2024 Hi Mark, Thanks for your feedback. We're glad to hear that our platform helps streamline your application process and that sharing results is simple and straightforward. Can you explain a bit more about the issue you have encountered with creating reports? You can reach out to us through our Support Contact Form at https://www.jotform.com/contact/. As soon as we get a better idea of what's happening, we'll be able to help you more with this. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.