# Page 42 | Jotform Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 42 - Is Jotform the right Electronic Data Capture solution for you? Explore 2893 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158456/JotForm-4-0/reviews --- Jotform 4.7 (2893) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 12th, 2026 # Page 42 - Reviews of Jotform ## Showing most helpful reviews Showing 1026-1050 of 2893 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JC Jesse C. Managing Director Events Services Used the software for: 2+ years ### "Jotform Gives Us Options" June 3, 2024 5.0 has been great for us and has been a good solution for us as a rapidly growing business. We can't wait to integrate more of it's features into our daily practice. Pros provides us with the ability to design and create custom forms that helps us to interact and receive important data from our customers. The abilty to link our Jotform account with other services like Gmail, Google Drive and Mailchimp helps to make sure we make the most of the data we receive. Cons The currency conversion from AUD to USD makes a little expensive for us, but we tolerate it for the unique service Jotform provides. Review Source Response from Jotform June 14, 2024 Hi Jesse, Thanks for your positive review. We're delighted to hear that our platform and its integration capabilities really helps you with your needs. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help. IA Isaac A. Business Development Specialist Program Development Used the software for: 2+ years ### "An amazing multipurpose platform beyond just data collection" August 6, 2021 4.0 actually saved our project from collapsing. In the middle of a survey we had launched with a different platform, we were encountering severe technical issues that caused our data collection activities to completely stall. Migrating to Jotform not only solved all of those problems, but offered us features we didn't have with our previous service. Features that allowed us to cut down enumerator errors during survey administration, improve our agent remote monitoring protocols, and generally enrich the survey experience for our data analysts, survey respondents and field agents. It was absolutely amazing. Pros Well, first is the ease of use.With , survey creation to deployment in a matter of minutes isn't just a marketing gimmick...... we were actually able to do it. The quickly customizable templates and very user friendly feel makes it a joy to work with. Also, when we first signed on, we were migrating an active survey from a different service (which was giving us a lot of technical issues) and the customer service support we received was absolutely amazing. Cons Response data was being produced as links instead of the intended .pdf forms we had hoped.....when we first launched. And we struggled a bit to understand what was actually happening, but we later figured out the cause and solved it. That has been the only record of any issue we ever had with . Switched from [Typeform](https://www.capterra.com/p/137289/Typeform/) We had a few technical issues on the survey we were running that were causing delays. Review Source Response from Jotform August 15, 2021 Thank you for sharing your great experience using JotForm. We are really happy to hear your overall satisfaction including your experience with our customer support team. Thank you and have a good one! KC Kathleen C. Marketing Director Higher Education Used the software for: 2+ years ### "Form Builder that keeps getting Better" January 10, 2020 5.0 I create all the forms and share them with several faculty and staff here at the College. The software very intuitive, so there's little training needed for others to work with it. The notifications are highly customizable, so for each form I can control who sees the submission, the workflow and the response to the submitter. I've watched the company grow, offering more support and more features, while still keeping the cost for the end user reasonable! Pros When Adobe stop offering their online form option, I needed a replacement! I researched a variety of options and went with . The top features are the ease of use (great interface even for beginners), available templates and the ability to export the form in a variety of formats - embed in a website, fillable PDF, email, etc. Another valuable feature is the management of submissions. Simple to use, easy to manipulate or expert. Cons At first, there were some accessibility issues. The developers are currently addressing those issues; they just offered a webinar on how to incorporate ADA compliance. Most of the minor problems when I first started using have been addressed or improved. Alternatives considered [Wufoo](https://www.capterra.com/p/224990/Wufoo/)[Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[Formstack Forms](https://www.capterra.com/p/118892/Formstack/) Reason for choosing Jotform I wanted to be able to customize my forms, have numerous collaborators, an easy graphical interface and a reasonable cost. fit the bill! Review Source Response from Jotform June 30, 2024 Hi Kathleen, Thanks for leaving a positive review. We're thrilled to hear that you found it to be a great replacement for Adobe's online forms. It's fantastic to know that you appreciate the ease of use, the variety of templates, and the flexible export options. Managing submissions efficiently is a crucial feature, and we're glad it meets your needs. Reach out to us if you have questions or if you need help with your forms from the Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. KF Kierrah F. CEO Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Love Jotform " July 3, 2024 5.0 My overall experience with has been good. Pros What I like most about is that it’s user friendly and easy to use. Cons What I like least about is the pricing increases. Review Source Response from Jotform July 10, 2024 Hi Kierrah, Thanks for sharing your feedback and rating about our platform. We are delighted to know that you find our platform user-friendly and easy to use.  If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help. VR Verified Reviewer Care Manager Hospitality Used the software for: 1-2 years ### "Great Product For a Small Company" February 6, 2023 5.0 Our experience with Jot Form has been amazing and has changed the way that we are able to operate as a company. We no longer need to rely on pen and paper to help manage our team out in the field. With the help of the forms, we are able to accurately track times and gather information from our caregivers as well as our clients. Pros We really like to use the forms to keep track of our caregivers times. We mostly don't use paper timesheets anymore, and we now have a hard paper trail not subject to the potential loss of any physical sheets of paper. Cons Occasionally can't download PDF submissions. We depend on these to keep good records of our team mates times on particular shifts. Alternatives considered [Docusign](https://www.capterra.com/p/121506/Docusign/) Reason for choosing Jotform The price is more set in stone and the overall usability is just much simpler on . Switched from [Adobe Acrobat](https://www.capterra.com/p/251329/Adobe-Acrobat-DC/) Just looking for a better option that was intuitive and easy to use. Review Source Response from Jotform February 8, 2023 Thanks for sharing your positive review of our product. We are glad that you are able to utilize our platform for your transition to paperless. If you have encountered any issues, please contact us through our support contact form at https://www.jotform.com/contact/. We'll be happy to help. Sarai C. Designer Photography Used the software for: 2+ years ### "BEST FREE APP EVER, YET WORTH THE PAID ACCOUNT AS WELL! " March 8, 2019 5.0 I love , i’ve been using it for years. And now it just keeps getting better and better with the new Jot Cards. This is where information is split up and is dispolayed to your viewers in sections one question at a time instead of one whole long form at once. I also love the veriety of templates that are included. You won’t find another form system with as many options. Embedd Jotforms into your websites or use stand along pages. Either way, jotform keeps all of the information stored in one place for you while also alerting you in email when someone has completed your form. It’s great. Sign up for your free account today to see if Jotforms is for you. Pros JOTFORMS gives you an awesome Free account where you can still use ALL FEATURES for 5 forms and 100 submissions per month. You can’t beat this deal. And if you want to upgrade, then their paid tiers are very reasonable. Cons The only con that I can possibly say that I’ve found is that the Paypal submissions are still too limited even in the highest package plan. So if you are using these forms to collect a LOT of payments per month, may not be the best option. Review Source Response from Jotform August 8, 2024 Hi Sarai, Thanks for your 5-star rating. It's great to hear that you appreciate the value of our Starter (free) account and the access to all features. We're glad you find our paid tiers reasonable as well. Your satisfaction is our top priority. We believe the current monthly payment submission limits for each of our plans are both adequate and justifiable, ensuring that they provide substantial value to our customers. If you're looking for higher payment submissions limit, you can always upgrade to a higher plan. Feel free to reach out to us if you have questions through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. BGB Brenda Georgina B. Recursos Humanos E-Learning Used the software for: 1-2 years ### "Facilita mi trabajo de cada día." May 25, 2023 5.0 Excelente. La uso muy a menudo en mi trabajo y me ha facilitado la recolección de información. Pros La cantidad de opciones personalizables que ofrece y l posibilidad de compartirlo a través de un enlace para recolectar fácilmente la información. Cons Que requiere conexión a internet. No puedo trabajar sin wifi Switched from [Microsoft Forms](https://www.capterra.com/p/246649/Microsoft-Forms/) Porque no me permitida recolectar la documentación de los usuarios externos a mi organización. Review Source Response from Jotform May 30, 2023 Hello Brenda, Thanks for the excellent rating. It is possible to use Jotform forms without internet using Jotform mobile. For more information, you can check this guide: https://www.jotform.com/help/589-how-can-i-use-jotform-mobile-forms-without-internet-access/. If you have concerns or suggestions, please contact us using our support contact form at https://www.jotform.com/contact/. We'll be happy to help. MP Marta P. Director of Communication Mental Health Care Used the software for: 2+ years ### "Great for what we need" April 8, 2025 4.0 Overall meets our needs and for HIPAA compliant forms and data collection Pros The large array of forms that are available to us in , and the variety of things we're able to accomplish. Cons We often have issues with the email automation portion. Review Source AW Ari W. Practice Administrator Medical Practice Used the software for: 6-12 months ### "Jotform is a great product!" June 28, 2024 5.0 Pros The system is very user friendly. We receive an email notification and use the link to get straight into the system. Easy to navigate. Clearly organized. Cons No cons. It is a great program and works just as well in a mobile capacity. No issues at all. Review Source Response from Jotform July 3, 2024 Hi Ari, Thanks for leaving us a positive review. We're delighted to hear that you find our platform user-friendly. Your satisfaction is our top priority, and we appreciate your kind words. Reach out to us if you have questions or if you need help with your forms from the Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. VR Verified Reviewer Director Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Use fillout.com instead" March 14, 2024 1.0 Our overall experience with was abysmal. The one time we really needed the product to work, it didn't. Subsequently, Jotform support admitted there was a problem, but refused to refund us. Pros has a rich feature set but it is unintuitive and not worth the hassle to implement complex workflows Cons the customer service isn't even average compared to alternatives like fillout.com the tech is hard to use - building complex forms is not simple the tech is unreliable customer service do not take responsibility for failings PDFs seem to be a problem for Jotform Reason for choosing Jotform at the time it seemed to meet our e-sign requirements in a way other products did not. Review Source Response from Jotform April 25, 2024 Hi,  Thanks for the review. We’re sorry your experience didn’t match your expectations. Your feedback helps us do better. We want to look into this issue further and hope to resolve it promptly and accurately. Can you contact us through our Support Contact Form at https://www.jotform.com/contact? We’ll be happy to help. JF Jeff F. Property Manager Real Estate Used the software for: 1-2 years ### "Not the greatest for more complex forms and applications" December 7, 2023 2.0 average to below average satisfaction. For very basic short forms, I think it would work okay, but for my needs it was not sufficient Pros i liked how could customize a form and create one for my specific purpose at a fraction of the cost of bying more specialized software. I was also able to use it for a variety of different business needs Cons The technical reliability and software support are very poor. The more complex forms bog down the system, fail to save, fail to download into PDF format, and often "hang". The forms get more glitchy the more complex they are made. And the ticket support is very poor, they can provide some direction on usage, but troubleshooting can resolving issues that come up is virtually a non-existing skill for their support team. Review Source Response from Jotform December 9, 2023 Hi Jeff, Thanks for taking the time to share your thoughts and experiences with our platform. We appreciate your acknowledgment of the cost-effectiveness and versatility of creating forms tailored to your specific business needs. We regret to hear about the challenges you've encountered. We understand the frustration that can arise when dealing with issues. We take your concerns seriously and are committed to improving our platform. Please share with us your support ticket links so we can investigate what's happening and suggest more appropriate solutions that would help resolve the issues you've encountered. Feel free to reach out again from the Contact Us page at https://www.jotform.com/contact/. We'll be more than happy to help. Zafar A. HSE Manager Financial Services Used the software for: 1-2 years ### "When it comes to application forms and survesy, it is one great solution" May 3, 2023 5.0 In managing several businesses or running small company, this platform will help you in managing distantly your documentation. New era already came and using of paper is an old fashion style of a business, start digitalize your data and never lose your track. Pros Making surveys is a vital part of any business, and sometimes employees don't want to be publicized, so you can use this helpful tool to make sure that survey and/or any application form could be done distantly and totaly anonymously. Also, can be used for pre-employemnt application form. Cons It is just my opinion, but I don't like when there are many options for design, for me it is really time consuming, because I'm a perfectionist:). However it is a helpful feature and I didn't find any issues with this platform yet. Review Source Response from Jotform May 10, 2023 Hello Zafar, Thank you for sharing your positive experience using our platform. Your feedback is much appreciated. If you have any recommendations or concerns, please contact us using our support contact form at https://www.jotform.com/contact/. We'll be happy to help. Chris K. Assistant Direct of High School Programs Non-Profit Organization Management Used the software for: 1-2 years ### "Multi Functional Cross Organizational Wonder Tool" March 28, 2024 5.0 does so much for my organizations workflow on a daily basis. From student reports to purchasing and employee time tracking to b2b operations, Jotforms does it all! Pros The ability to customize and collect data, esign features, and all the many integrations. Cons There are lots of integrations but I haven't see the ability to upload pictures straight to google drive accounts. Review Source Response from Jotform April 3, 2024 Hi Chris, Thanks for sharing your positive feedback on our platform. It is possible to send the uploaded files into your Google Drive. You can check out this guide on how to integrate your form with Google Drive: https://www.jotform.com/help/192-how-to-integrate-a-form-with-google-drive/. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help. LO Lisa O. Executive Director Sports Used the software for: 2+ years ### "Continued success with jotform" March 19, 2026 5.0 We’ve used for the better part of 5 years, for events organized by our our not-for-profit organization. The price is right, and is what keeps us using jotform over other more expensive platforms. Pros Reliability of payment widgets seems to have improved, which was ’s major limitation in the past. The more we use this platform, the more features we use and learn about… the possibilities seem endless Cons It would be nice if the width of forms could be altered more easily; on computer screens, it is condensed in the centre of the page which extends the scrolling length of the form. Maybe this is something that can be improved on the back-end, when adapting forms from web browser to mobile, as it doesn’t really seem optimized for either one right now Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[RegFox](https://www.capterra.com/p/91029/RegFox/) RegFox was too expensive for us. Google Forms didn't have the features we needed. Review Source Response from Jotform March 29, 2026 Hi Lisa, Thanks for your thoughtful feedback and for sharing your experience as you continue using our platform. It’s great to hear that reliability improvements have helped you feel more confident as you explore more features and expand how you use your forms. You can easily adjust the form width in the Form Designer. We have a guide here: https://www.jotform.com/help/35-the-importance-of-form-widths/. I'd also like to clarify that the forms are already mobile responsive. It will automatically adjust to full width when viewed on mobile screens. If you want help fine-tuning a specific form setup, we’d be happy to help further. Feel free to create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll be happy to help. AH Amanda H. owner Marketing and Advertising Used the software for: 2+ years ### "High quality without burning a hole in your wallet" July 17, 2023 5.0 has all the fuctions of your higher priced platforms for document creation for 10% of less the cost. There customer service when you do have questions or need help is outstanding. Pros Ease of use, customizability, high quality templates, looks professional Cons I don't have any unlikes when it comes to . Review Source Response from Jotform July 18, 2023 Hi Amanda, Thanks for the excellent feedback. We are glad you like our platform. If you have any questions, let us know through our Support Contact Form at https://www.jotform.com/contact/. We'll be happy to help. CC Cheri C. Principal's Secretary Education Management Used the software for: 6-12 months ### "Silver Lining in the Cloud of the Pandemic" January 5, 2022 4.0 Schools in my area have gone back to in person learning, but I am keeping Jotforms in my arsenal of electronic tools. It cuts down on paper clutter and makes it easier for students and families to get me the information I need. Pros The Jotforms platform made communicating with current students and parents much easier. It made accepting applications from new students much simpler too. Applications and form responses that used to be handwritten are now easier than ever to read. The cost of mailing and sometimes re-mailing was dramatically reduced when we went electronic with Jotforms. Mass emailing a link to a group of students or parents using the Skyward communication center worked very well. Customer assistance is very responsive to questions and helps me get back to work quickly. Cons The learning curve was rather steep. A year later I am still learning how to use some features while getting better at the basics. Reason for choosing Jotform met my needs and was vetted by the district tech department. Review Source Response from Jotform January 24, 2022 We appreciate you taking the time to provide positive feedback! It's great to hear that our product has made communication easier. KN Kristen N. Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Easy to use software " July 12, 2024 5.0 Pros Very user friendly for all ages. I like recommend Cons I have liked other websites with similar features in the past Review Source Response from Jotform July 18, 2024 Hi Kristen, Thanks for the excellent review and recommendation. We are happy to know that you find our platform easy to use. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help. PC Paolo C. Solution engineer Telecommunications Used the software for: 1-2 years ### "Non il migliore del genere" January 14, 2023 4.0 Principalmente rispondo a sondaggi. Mai avuto problemi ne con risposte, né con eslcusioni, né con caricamento di file. Unico problema a volte con le mail Pros Utile per fare sondaggi senza dover necessariamente avere account (solo è necessario un indirizzo mail di qualsiasi tipo). Facile la lettura, la esclusione dal sondaggio e l'esportazione dei dati Cons Certe volte si riceve un quantitatico di mail eccessivo che può far segnalare spam al provider. Review Source Response from Jotform January 18, 2023 Hello Paolo, We're so grateful that you took the time to share your feedback with Jotform. We're happy that you find it useful for your surveys. With regards to your concern, if emails have been flagged as spam, please contact your email service provider and ask them to add us to their whitelist. Here's a guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses. You can also use your SMTP server to send emails, here's how: https://www.jotform.com/help/244-how-to-setup-smtp-for-a-form/. If you have any other questions, let us know through our support contact form at https://www.jotform.com/contact/. We'd be more than happy to assist you. VH Venessa H. Regional director Staffing and Recruiting Used the software for: 2+ years ### "Great functionality" December 20, 2023 5.0 excellent, hardly ever have any need to contact the support. Pros Easy to use Cloud based once the form is created it is easy to share and reuse loads of good plug ins that make work easier - one is trello and this also helps in the automation of some work actions. Cons none that I can think of right this minute Reason for choosing Jotform price was an essential point that would have been considered Review Source Response from Jotform December 23, 2023 Hi Venessa, Thanks for your review! We are grateful for your kind words and are pleased to know that our platform has exceeded your expectations. If you have any questions, let us know through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help. RP Roxana P. Ops Tech Engineer Construction Used the software for: 1-2 years ### "Get it! You won't be disappointed! " May 30, 2024 5.0 Pros The ease of use from both user ends, the way you are able to manage the responses afterwards, the way that the information is secure, you are able to send notifications to large masses in seconds. Cons I really have nothing negative to report on Jot Form. It has been a game changer for us Review Source Response from Jotform June 16, 2024 Hi Roxana, We are happy to hear that using our platform was simple for you, especially when it came to sending notifications via email after the form was submitted. It's great to know that our platform fits your needs. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help. JT Jason T. Executive Brand Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Best Form Building Software" January 27, 2023 5.0 I’ve been a long time user of NotForm and honestly can’t see myself ever using another form builder. Pros The best things about are it’s ease of use and adaptability. There have been so many times we’ve needed a quick solution for something and we’ve said, “we’ll set up a JotForm!” It’s one of the most important pistons in our company’s engine but we forget that because it’s so low maintenance! Cons There is literally nothing that I dislike about . Nothing. Review Source Response from Jotform January 30, 2023 Hello Jason, Thank you so much for taking the time to share your experience using our platform and giving us an excellent rating. If you have any recommendations or concerns, please contact us using our support contact form at https://www.jotform.com/contact/. We'll be happy to help. CL Chris L. Software Developer Computer Software Used the software for: 2+ years ### "Customized forms in minutes" February 23, 2023 5.0 When implementing business process automation, it is so easy to get things done quickly. The user experience have been given much thought to make things easier to work with and understand. Pros What I like most about the software is the ability to create a customisable form in minutes without any hassle. It is very easy to work with the form builder to get a design done in minutes. Cons You have to understand what you are doing to achieve the right result. It takes some time to understand what is available, but once you have the hang of it, it becomes easier and easier. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Reason for choosing Jotform I have been a long time user of and I trust the process. It just works for me every time. And the beauty of integrating to Google Sheets to work with captured data is a win win. Review Source Response from Jotform March 9, 2023 Hello Chris, We are grateful for your awesome review. We're glad you find our platform easy to use. Let us know through our support contact form at https://www.jotform.com/contact/ if you need any help with your forms. Our team will be happy to help. VR Verified Reviewer Entrepreneur. Online Educator. Coach. Professional Training & Coaching Used the software for: 2+ years ### "Been using this for years and Jotform has come a long way!" September 20, 2022 5.0 Great experience. The forms works with and without a website because you can just send people the link to any of your forms. For business owners just starting out, this is a great hack to get business coming in. Pros Whether you use the free or paid version, you have access to templates that create professional looking forms. Cons Although comes with templates, it did take a while to get used to using the software to create product based forms. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Reason for choosing Jotform has more template choices as well as the ability to sell products. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Over the years, added the ability to sell products with forms. Review Source Response from Jotform September 30, 2022 Hello, We're so grateful that you took the time to share your feedback with us. If you need assistance with your form, please don't hesitate to contact us at https://www.jotform.com/contact. Basil B. CFO, CIO Marketing and Advertising Used the software for: 2+ years ### "JotForm Support Ignores requests" May 18, 2023 3.0 keeps innovating, but they will not fix bugs in their products. For this reason, we have far too much invested in JotForm to move elsewhere, but because the support is sooo bad, I am constantly looking and trying to find a justifiable way to accomplish what we need in a different way. Pros Integrations, PDFs, Mailboxes, and centralized forms management is why we need a form service. Cons While it once was great years go, now, the support is horrible, the interface is horrible. Attention to detail is sacrificed for innovation. The screen jumps when dragging and dropping things. Requests from support to have these issues addressed have gone ignored for months and months. The CSS editing interface is horrible, the Advanced Form designer corrupts the forms. Review Source Response from Jotform May 22, 2023 Hello Basil, Thank you for your feedback about our platform. We would like to investigate the issue you have encountered further. Please contact us through our support contact form at https://www.jotform.com/contact/. We'll be happy to help. Mark P. Technology Administrator Non-Profit Organization Management Used the software for: 2+ years ### "So much flexibility" January 26, 2024 5.0 Pros The level of addons and flexibility makes usable for almost any situation! Fantastic Customer Support! Cons Can be a little confusing trying to get a new feature to work, guides on a new feature could be easier to understand. This is offset by great customer support. Switched from [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Lack of options for our needs. Google sheets does not play well with products outside Google. Review Source Response from Jotform February 3, 2024 Hi Mark, Thanks for your wonderful review! We're thrilled to hear that our platform meets your needs and that you've had a fantastic experience with our customer support. If you have any questions or if you're confused with any of the features, let us know through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.