# Page 5 | Jotform Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Jotform the right Contract Management solution for you? Explore 2876 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158456/JotForm-4-0/reviews --- Jotform 4.7 (2876) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 12th, 2026 # Page 5 - Reviews of Jotform ## Showing most helpful reviews Showing 101-125 of 2876 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use lD lisbete D. Anaista de Sustentabilidade Civic & Social Organization Used the software for: 6-12 months ### "Jotform é uma excelente plataforma" October 22, 2025 5.0 O é uma excelente plataforma para a criação e gestão de formulários online, ideal para coletar, organizar e analisar dados de forma eficiente. Sua interface intuitiva permite que usuários, mesmo sem conhecimentos técnicos, montem formulários personalizados com facilidade, utilizando recursos como arrastar e soltar. Outro grande diferencial é a visualização dos dados: os resultados podem ser acessados em tempo real, organizados em tabelas, gráficos ou dashboards, facilitando a análise e a tomada de decisões. Tudo isso é feito diretamente pela própria plataforma, sem a necessidade de exportar os dados para outros sistemas. Pros O é uma excelente plataforma para gestão de dados de formulários. É muito fácil de configurar e oferece uma visualização intuitiva dos dados diretamente pela própria ferramenta. Cons O espaço para armazenamento de fotos na versão gratuita é bastante limitado, o que acaba sendo um desafio para o trabalho que realizo em uma organização social em Criciúma, Santa Catarina. Review Source Response from Jotform November 29, 2025 Hi lisbete, Thanks for leaving a positive review. We're delighted to hear your feedback about our platform's capability. It's great that our visual report builder is helping you view and understand your information more intuitively. Your feedback means a lot to us. If you're running out of an upload space on the free plan, here's a tip to free up space: 1) Download the submissions data and submission files in your form for your local copy. Guides: Download the submissions' data: https://www.jotform.com/help/73-how-to-download-form-submissions-as-excel-csv-pdf/. Download the submission files: https://www.jotform.com/help/356-how-to-download-the-submission-files/. 2) Then delete the submissions data and empty them from the trash: https://www.jotform.com/help/377-How-to-Delete-Form-Submission-Data/. Let us know if you have questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. DB David B. Administrator Education Management Used the software for: 2+ years ### "Completely Satisfied" April 20, 2026 5.0 I have been using for years and am completely satisfied with their product and service during the times that i had to use the service Pros Ease and efficiency of use, excellent customer support and they keep up with the changing technological environments Cons no complaints.... but if I could change anything I would make the processing of funds a little easier to establish Review Source Response from Jotform April 25, 2026 Hi David, Thanks for using Jotform. We're glad to know our platform continues to work well for you and that you feel confident relying on it as your needs change. Your feedback means a lot to us. If you have any questions or suggestions, feel free to create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll do our best to help. LG Lefteris G. Bike Rentals Leisure, Travel & Tourism Used the software for: 1-2 years ### "The most versatile tool any business needs to have" August 1, 2025 5.0 We have been using for 2 years on our rentals business and we would never replaced it with anything. It helped us to make everything digital so no more paper expenses and drawers full of papers. Every client receives a copy of the agreement on his/her email. Pros Value for money, ease of use, form customization, internet connectivity, data collection, customization Cons Jotfom has a very small upload space limit and number of submissions per month on the starter plan. Also I can’t find a way to put an ‘thing’ in the form where on the left you have a column with multiple options to choose and on the right column you have to choose the quantity of each thing you selected Review Source Response from Jotform August 5, 2025 Hi Lefteris, Thanks for using Jotform. We appreciate all your positive words. Regarding on the limits, we believe the current limit for the Starter (Free) plan is enough for basic usage. As for the upload space limit, you can always free up space when you delete submissions containing file uploads. You can always download files first for your local copy. Here's how to download submission files: https://www.jotform.com/help/356-how-to-download-the-submission-files/. To position the fields side by side, you can shrink the fields. We have a guide here for that: https://www.jotform.com/help/328-how-to-position-form-elements-in-jotform/. You can also use the Product List field so you can build products with quantity options in a single field. Here's a guide for that: https://www.jotform.com/help/733-how-to-add-product-categories-to-payment-fields/. If you have any questions, feel free to let us know from the Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. VR Verified Reviewer CoFounder Marketing and Advertising Used the software for: 6-12 months ### "Easy Form Building for Teams That Need to Move Quickly" March 24, 2026 4.0 It is a flexible and user-friendly platform that makes form creation much faster and more efficient. It works well for businesses, organizations, and individuals who need a reliable way to collect information online. While pricing and some advanced setup options can be a downside, the platform delivers a lot of value and is a strong choice for form building and automation. Pros makes it easy to create professional-looking forms without needing technical experience. The drag-and-drop builder is intuitive, and it offers a wide variety of templates, integrations, and customization options. It is useful for everything from contact forms and surveys to registrations, payments, and internal workflows. The ability to build forms quickly and automate responses saves a lot of time. Cons Some of the more advanced features and higher submission limits are locked behind paid plans. Certain customization or workflow options can also take a little trial and error to set up exactly the way you want. In some cases, managing notifications, integrations, or conditional logic can feel a bit overwhelming for new users. Review Source Response from Jotform March 28, 2026 Hi, Thanks for your detailed feedback and for sharing how our platform fits into your workflow. It's great to hear that building professional forms feels intuitive for you and that the templates, integrations, and automation features help save time across different use cases. Reach out to us if you have any questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. SL Sheena L. Owner Financial Services Used the software for: 2+ years ### "I highly recommend " November 3, 2025 5.0 Pros I love and love by the fact that i can use it to do multiple things all in one app is so convenient for my business. Cons I did have a couple times i had to verify my business do to the information in which i am collecting but i also think thats a pro and con cause it keeps my clients information secure and make sure the person collecting the information is running a legitimate business Review Source Response from Jotform November 9, 2025 Hi Sheena, Thanks for leaving a positive review. We're delighted to hear that our platform's all-in-one convenience is making a real difference for your business. It's great to hear how much you value the flexibility and functionality packed into one platform. Your feedback means a lot to us. Let us know if you have questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. DP Diana P. Admin Human Resources Used the software for: 2+ years ### "Great Platform to use" April 15, 2026 5.0 Overall it has been great and makes collecting data and getting customer feedback and data so much easier and faster. Pros I liked the ease of use of the platform. It is great for specific customizations and share projects for collaboration. Cons Creating apps sometimes doesn't work as it doesn't let you link all the forms haven't been able to figure it out. Review Source Response from Jotform April 19, 2026 Hi Diana, Thanks for your thoughtful review and for sharing how our platform fits into your workflow. It's great to hear that you're finding it easy to use and valuable for customization and collaboration. If you still need help building an app, sharing a bit more detail about what you're seeing would help us point you in the right direction. If you have any questions or suggestions, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We’ll be happy to help. VR Verified Reviewer Digital Marketing Marketing and Advertising Used the software for: 6-12 months ### "Very easy to set-up and use, but limited on smaller plans" April 23, 2026 5.0 Pros I integrated this platform with a client I manage. As someone with little developer skills, the integration process was seamless. It also integrated well with our native lead tracking platform. I like that the set-up process required no coding knowledge. Very user friendly! Cons Capped submissions per month so we felt limited with the client's small plan. Not necessarily ideal for smaller businesses. Biggest issue we ran into was storage, but that's to be expected on smallest plan. We were ultimately able to work around it. Review Source Response from Jotform April 24, 2026 Hi, Thanks for your detailed feedback and for sharing your experience integrating our platform for a client you manage. It's great to hear that the setup felt smooth and that it worked well alongside your existing lead tracking tools. Your notes about submission caps and storage limits on smaller plans are appreciated, and it's good to know you were able to find workarounds to keep things moving. For growing needs, choosing a yearly billing option can often provide better overall value since it's already discounted. You may also want to review our exclusive offers and seasonal promotions at https://www.jotform.com/discounts/ to take advantage of the available discount. If you have any questions or suggestions, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We'll be happy to help. Miguel P. commercial partner Transportation/Trucking/Railroad Used the software for: I used a free trial ### "Functional but Not Instantly Clear" January 21, 2026 5.0 The overall experience with the app is positive since it’s very functional; it just needs some polishing to make it more user-friendly, because not everyone would get it right away. Pros i really like ! The app is really good for doing documents in pdf! i have 2 days using the app and i told u its good 4.5 of 5 stars. Cons The thing I like least is that it’s not super easy to use—you have to poke around a lot to figure out some functions, and it’s kind a limited when it comes to making forms. Review Source Response from Jotform January 30, 2026 Hi Miguel, Thanks for your 5-star review. We’re glad to hear Jotform has been working well for your PDF documents. Ease of use is important to us, and we understand that some features may take time to discover. If you can share more details about the areas you found challenging or limiting, we'd be happy to look into them. You can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. Candy W. Founder Entertainment Used the software for: 1-2 years ### "JotForm Makes Collecting Data Simple & Easy" October 30, 2025 5.0 My overall experience using has been positive, helpful, and beneficial to our data collection, planning, and creating lists within our business and with organizing our audience's information. Pros It's super easy to collect a lot of data in one place. It allows my audience and potential customers to share their information in an easy to use format. Cons Once submitted, hard to go back and edit, so the user experience could be improved on a bit, but definitely not a dealbreaker. Review Source Response from Jotform November 9, 2025 Hi Candy, Thanks for your positive review. We're happy to hear our platform makes data collection simple and accessible for both you and your audience. It's great to hear that the form works well for gathering customer information efficiently. Your feedback means a lot to us. About the issue, it is easy to allow users to update their submissions at a later date. You just have to provide them their edit submission link. We have a guide here explaining how to do that: http://www.jotform.com/help/40-How-to-Let-Users-Update-Their-Form-Submissions-at-a-Later-Date. Reach out to us if you have any questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. VR Verified Reviewer Office Manager Information Technology and Services Used the software for: 1-2 years ### "Give it a try!" April 7, 2026 4.0 Overall, I enjoy creating forms and sincerely hope that continues to evolve and improve to provide an even better experience. Pros I was able to learn form building quickly. I appreciate the ability to incorporate a wide range of elements as needed. The customization options for both the form and its components are excellent. The conditional logic feature provides a seamless, "set it and forget it" experience that I find very valuable. Cons I find the design customization options somewhat limited. While some of the presets are appealing, they don't always integrate seamlessly with the forms. The storage limits are also not ideal, even on paid plans. At times, I feel that I am not receiving full value for my investment due to these limitations. Review Source Response from Jotform April 10, 2026 Hi, Thanks for your excellent review. We're glad to hear that you were able to get up to speed with form building quickly and make the most of the wide range of elements available. We'd love to learn more about your specific needs. Could you share what kind of design customizations you were hoping to achieve or where the presets didn’t integrate as expected? You can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. AH Alex H. Pediatric Sleep Consultant Information Services Used the software for: 2+ years ### "Simple and functional for everyday use " April 22, 2026 5.0 I have loved . I’ve used it at previous jobs and then implemented it in my own business. When my husband needed something similar, he was able to create a form that runs a lot of his company! Pros Simple to use and create custom forms. I’ve sent to friends so the can use for their businesses too. They have been able to accept money for their services while using it as a sign up sheet as well Cons I honestly can’t think of anything. It has been great. So easy to use. I sent my all new customers and no one has ever had an issue. Review Source Response from Jotform April 25, 2026 Hi Alex, Thanks for using Jotform. We're glad to hear that creating custom forms is simple for you and that it's been effective enough to recommend to friends using it for their businesses. Your support means a lot to us. Reach out to us if you have any questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. HJ Heather J. Production Manager Graphic Designer Newspapers Used the software for: 2+ years ### "Love JOTFORM! Useful for so many things." April 22, 2026 5.0 Super easy to contact and they have a quick turnaround time. You can quickly chat with a representative and they are there to answer right away. Pros Free! We can upgrade when we need to and then stop when we aren't using it! It's easy to grab all the info we need and we can save and export the information gathered in multiple formats. We use this to gather senior info for our newspaper. Easy to share with students. Cons I can't think of any drawbacks! is really easy to use and we haven't found any issues with the things we are using it for. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) was easier to share and use and I like how we can download the information also. Review Source Response from Jotform April 25, 2026 Hi Heather, Thanks for your thoughtful review and for sharing how our platform fits into your workflow. Knowing it's been easy to use and reliable for your needs means a lot to us. If you have any questions or suggestions, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We'll be happy to help. TT TR T. Director of Operations Religious Institutions Used the software for: 1-2 years ### "THE JOT....Best click ever! " April 20, 2026 5.0 I'm glad I was led to the during a google search a few years ago. It was the "Best click ever!" Pros I choose over Google and Microsoft any day of the week! The time, the features, the simplicity for those not tech savvy is outstanding. Cons Being a very small start-up business, I would like more financial options for me and my team. Nevertheless, it's outstanding. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Feasibility and notifications. Ability to grade tests as well. Review Source Response from Jotform April 25, 2026 Hi TR, Thanks for using Jotform. We're delighted to hear that the combination of time savings, feature depth, and simplicity works so well, especially for people who aren't very technical. Knowing it helps you get things done efficiently and confidently really means a lot to us. If you have any questions or suggestions, feel free to create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll do our best to help. MC Mary C. Office Manager Airlines/Aviation Used the software for: 1-2 years ### "Indispensable tool for our team" September 25, 2025 5.0 Generally, it has been an indispensable tool for our team. We use it so frequently and has many applications available. Pros is user friendly so all of our staff can use it. It has great functions where you can set minimum response lengths to form questions, have multiple locations in which the form will be auto-sent and has privacy options as well. We use it for legal waivers and enrollment forms and works great for both. Cons You have the option to upload logos and some general formatting but for the most part, it's hard to conceal that it's a third party platform and sometimes it lacked some sophistication. Review Source Response from Jotform October 18, 2025 Hi Mary, Thanks for your positive review. We're happy to hear our platform has been an important tool for your team and that it support all your form needs. We truly appreciate it. Let us know if you have questions or suggestions through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. OS Olivia S. Director Education Management Used the software for: 6-12 months ### "Jotform with Instructional Programs " May 27, 2025 4.0 It's been fine! I am excited about new Canva integrations. I have not explored them yet but was relieved to see them integrate well. I also utilize google docs to upload CSV files that I have downloaded from . Being able to skip a step with this would be ideal. Pros We were looking for something that was secure and had an audit trail while still being user friendly. We have a nonprofit that works with students with disabilities and when someone shows interest in our program, we utilize to collect secure information that can also be easily organized. Cons I wish it was easier to create forms that we could duplicate and send to multiple families personalized rather than having to duplicate and edit. Example: I need to send a notification to parents and they need to sign that they saw it, but I want it to have their students' name at the top. Review Source Response from Jotform May 30, 2025 Hi Olivia, Thanks for sharing your experience. We're happy to support the important work your nonprofit does. It's great to hear that Jotform's security, audit trail, and ease of use are helping you collect and manage information effectively. Regarding your concern, you can prepopulate a field through URL parameters if you want to send a form with different prepopulated values from certain fields to separate students. This allows you to use just one form but with customized values for each recipient. We have a guide here: https://www.jotform.com/help/71-prepopulating-fields-to-your-jotform-via-url-parameters/. We also offer a feature called Prefill, which allows you to prepopulate your form with data and generate a unique link for each version. Check it out here: https://www.jotform.com/help/1805-what-is-jotform-prefill-and-how-does-it-work/. If you have any questions, let us know from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. SJC Sbastian J C. Affiliate Marketer E-Learning Used the software for: 1-2 years ### "Un creador de formularios amigable" July 29, 2025 5.0 es la herramienta mas sencilla que hemos encontrado para la recopilacion de datos y gestion de formularios. Nos ha ayudado a agilizar los procesos automatizandolos. Podemos crear formularios de forma cencilla para cada fin, ya sean encuestas o registros. Pros Lo que mas me gusta de es que me permite integralo con Mailchimp, de forma que cuando nuestros clientes envian informacion, este integra la informacion de contacto de ellos a nuestra audiencia de Mailchimp Cons La unica desventaja que encuentro el es que las plantillas que tiene son algo limitadas y no te da la posibilidad de poder importar plantillas externas. Review Source Response from Jotform August 3, 2025 Hi Sbastian, Thanks for your thoughtful review. We're glad to hear that our platform's integration and automation features have streamlined your processes. We offer the largest selection of free form templates available online, you can find them here: https://www.jotform.com/form-templates/. If you can't find the form template you need, you can also import a PDF form, or even forms from third party apps. Here's how to import a PDF form: https://www.jotform.com/help/548-how-can-i-import-my-own-pdf-with-smart-pdf-forms/. If you have any questions or suggestions, let us know from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. JR Jill R. Independent Contractor Travel Advisor Leisure, Travel & Tourism Used the software for: 2+ years ### "Jotform for the win" April 20, 2026 5.0 I also love how simple it is to make everything look polished and on-brand without needing to be techy. As my business has grown, my forms have grown with it—which says a lot. Pros I’ve been using for about six years now as my go-to client travel inquiry form, and the customization is really what keeps me coming back. It’s super easy to build forms that actually feel like my business instead of something cookie-cutter. I can tweak questions exactly how I want, adjust the flow, and use conditional logic so clients only see what’s relevant to them. It makes the whole process feel more thoughtful and less overwhelming on their end. Cons If you’re using the free version, the biggest downside is how quickly you can run into the limits—especially the monthly submissions. It’s perfect to get started, but if you’re actively using it for client inquiries, you’ll likely outgrow it sooner than you expect. Review Source Response from Jotform May 2, 2026 Hi Jill, Thanks for your positive review. We're thrilled to hear that customization has helped you create forms that truly reflect your business and that features like flexible question design and conditional logic make the experience smoother and more relevant for your clients. Knowing this has helped you keep the process clear and less overwhelming on their end, which means a lot. Reach out to us if you have any questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. JM Joe M. Owner Insurance Used the software for: 1-2 years ### "Couldn't be more pleased with Jotform" May 22, 2025 5.0 easy to use even for an non-technical person - created forms and began to send to clients and prospects. so much easier than making calls to try to connect when its convenient for client. Now, we send the link to the forms and the client completes whenever it is best for their schedule - Pros has become an important part of helping to gather client information for proposals. From the easy-to-use form builder to the various templates, we seem to find more and more areas of our business where we can utilize Jetform and its great wealth of tools. Worth every penny because it saves us so much time. Cons At first, the form builder terrified me as a non-technical person - but using the tutorials / training videos and FAQ I figured out not only how to build forms but how to customize them for each client by using their logos. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Pipedrive was too expensive and difficult to use Review Source Response from Jotform June 22, 2025 Hi Joe, Thanks for leaving a positive review. We're delighted to hear that our platform has become such an integral part of your workflow and is helping streamline your client proposals process. It's great to know that our form builder, form templates, and other tools are making a real difference in saving you time and adding value across your business. We truly appreciate your support. Reach out to us if you have questions or suggestions through our Contact Us page at https://www.jotform.com/contact/. We're here to help. RP Roberta P. CEO Higher Education Used the software for: 1-2 years ### "Using the forms for a small school" May 21, 2025 5.0 I've been using for various activities related to my small business successfully. We use it to enroll new students in my school, to collect information and feedback. Pros The integration with other apps and the possibility of creating workflows that allow for automation of processes and tasks. I also really like the support system. Any requests is answered promptly and exhaustively. Cons Some features that are missing are: more flexibility in the workflows (eg. inserting forms in different workflows), better integration with excel and google sheets. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Google forms was very limited in terms of functionality and required users to sign up, or we had to collect the data anonymously. Review Source Response from Jotform May 29, 2025 Hi Roberta, Thanks for leaving a positive review. We're thrilled to hear that you love our platform's app integrations and workflow automation features. It's great to know our support team's prompt and thorough responses are hitting the mark for you. Reach out to us if you have questions or suggestions through our Contact Us page at https://www.jotform.com/contact/. We're here to help. mM michelle M. Installation Specialist Retail Used the software for: I used a free trial ### "Easy to use for everyone" January 5, 2026 5.0 Easy to use for both form builder admin and end user. I am looking forward to building more forms and learning how to use logic in it. Pros I'm using the free version to test it out and absolutely love it. It's user friendly to both the form builder and the end user. I like how, as an admin, I can see the photos in my admin portal under each question. I also like how it comes through in a pdf in email that I can easily download and use. Cons Nothing as of yet. Since I am on the free version, I'm limited to how much I can test it before running out of submissions. Switched from [GoFormz](https://www.capterra.com/p/125634/GoFormz/) formstack doesn't send over the submission in a pdf, I have to look at links in order to pull up photos. goformz, you can get the form to submit with photos, but it's only if you use the pdf version form builder, and I don't think there's logic building in that one. I looked into GoAudits. I really like their format a lot but they didn't have a save or submit button. Review Source Response from Jotform January 11, 2026 Hi Michelle, Thanks for using Jotform. We're glad to hear that the Starter (free) plan has been a good fit for you. It's great to know that both building forms and using them feel easy and intuitive from your perspective. We really appreciate you taking the time to share your experience. If you have any questions or suggestions, feel free to create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll do our best to help. RL Rosemarie L. Event Coordinator Civic & Social Organization Used the software for: 1-2 years ### "Jotforms Survey" March 5, 2026 4.0 Well, its good to use this form on our events as it is user friendly and have good background and tiles. Pros Its user friendly and the background or design is good. Internet connection is also good as we can easily download it. Cons Its expensive to subscribe premium and also its better if we can use more storage to use for data. I never tried customer support so if its possible make a chat customer support. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Reason for choosing Jotform The design is good so we choose this product than others. Review Source Response from Jotform April 12, 2026 Hi Rosemarie, Thanks for your feedback and for sharing your experience using our platform. It's great to hear that you find it user-friendly and visually appealing and that downloading your data works smoothly for you. We understand your thoughts around pricing and storage limits. Maintaining the quality, security, and reliability of our platform is a priority, and we do our best to balance that with flexible plan options. Choosing a yearly plan can offer better value since it's discounted compared to monthly payment, and you can also check our current exclusive offers and seasonal promotions here: https://www.jotform.com/discounts/. As for support, live chat availability can vary, but our team is always reviewing messages closely and working to respond as quickly as possible when you reach out. If you have any questions or suggestions, feel free to create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll do our best to help. Christie S. Meetings and Membership Manager Civic & Social Organization Used the software for: 6-12 months ### "Jot a little note to me" July 31, 2025 4.0 Its very easy to use and user friendly as the owner. I enjoy how easy it is to create a application or a form for my members to fill out or a application Pros Very Easy to implement with almost all my membership or survey essentials needed for getting information collected Cons Almost archaic in its look. Sometimes my guest or members miss the link or get confused in the instructions and so its a bit frustrating. Review Source Response from Jotform August 4, 2025 Hi Christie, Thanks for using Jotform. We're pleased to know that everything went well for your surveys and that you find our platform easy to use. If you have any questions or suggestions, feel free to let us know from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. NJ Nicola J. Coach Sports Used the software for: 6-12 months ### "great platform with so much versatility" March 18, 2026 5.0 Brilliant, will continue to use and find uses. I have made signing forms, collecting certification data, waivers and also use it to store and access SOPS Pros I love this platform. I can customise my forms, make apps for my employees and improve their workflow and access to documents they need day to day. Cons it takes a wee bit of patience to load and login to your apps first time, and needs a double confirmation. Once you get past that it is good to go Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[Google Classroom](https://www.capterra.com/p/186631/Google-Classroom/)[Google Drive](https://www.capterra.com/p/161425/Drive/)[Bookwhen](https://www.capterra.com/p/157881/Bookwhen/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) to be able to store, collect and monitor data all in one place Review Source Response from Jotform March 29, 2026 Hi Nicola, Thanks for your positive review. We're glad to hear that customization and app creation have helped streamline your team's workflow and made it easier for employees to access the documents they need. Knowing it has a positive impact on productivity and organization really matters to us. Reach out to us if you have any questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. LS Lexi S. Operations Manager Consumer Services Used the software for: 1-2 years ### "As a growing cleaning company, this software is a game changer!" May 20, 2025 5.0 We have had great success with . We are able to easily get client estimate requests, perform team member reviews, sned onboarding documentation for signature and so much more! With a large team, its the easiest way to get the most information in an organized way. Plus it is cost effective compared to some other marketed options. Pros We love using because it is user friendly and the easiest way to receive feedback from our team, customers, and perspective clients. We like that we can change a form at any time to best get the results we need Cons There are some fields that we wish were preset options that currently dont exist. Or at least more customizeable for some of the existing fields we can choose from. Alternatives considered [Docusign](https://www.capterra.com/p/121506/Docusign/) Reason for choosing Jotform It had more robust features than what the alternative offered. It opened us up to more possibilities other than online signatures. Review Source Response from Jotform June 22, 2025 Hi Lexi, Thanks for your positive review. We're thrilled to hear that Jotform made it easy for you to collect feedback from your team, customers, and prospective clients. It's great to know that the flexibility to update forms anytime is helping you get the results you need. We truly appreciate your support and look forward to continuing to serve your form-building needs. If you have any questions, let us know from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. PP Phineas P. Program Assistant Non-Profit Organization Management Used the software for: 6-12 months ### "Good free option for sending out forms" January 14, 2026 4.0 I'm enjoying it so far. The submission limits and form limits are a little tricky, but the pricing is too high on the paid versions for our purposes. I wish there was a version priced lower with lower submission limits. Pros It is very easy to use and the free option is very usable. The conditional formatting means I don't have to make a hundred different forms depending on who I'm sending it to. I can just ask them a question on the form, and their answer will hide questions that don't apply to them. Cons It is sometimes difficult to make custom PDFs, but you can still get the job done. Just has a little bit of a learning curve, a little finicky. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing Jotform It's just more user-friendly and looks better. Review Source Response from Jotform January 21, 2026 Hi Phineas, Thanks for your excellent review. We're glad to hear Jotform is easy to use and that the free option meets your needs. If there are specific steps that felt challenging, we'd love to learn more about them. You can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.