# Page 51 | Jotform Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 51 - Is Jotform the right Electronic Data Capture solution for you? Explore 2893 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158456/JotForm-4-0/reviews --- Jotform 4.7 (2893) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 12th, 2026 # Page 51 - Reviews of Jotform ## Showing most helpful reviews Showing 1251-1275 of 2893 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer CEO Information Technology and Services Used the software for: 1-2 years ### "Fully featured, wide ranging data capture option" September 11, 2021 5.0 A very strong data capture solution with a lot of options for input and output of that data, including integrations. Pros I'm a big fan of having tried it a few years ago. More recently they have brought it on leaps and bounds. The interface is easy, the functionality is simple but comprehensive and for every data capture need we have found a solution. Very strong option and has a large number of integrations and options with Zapier and Integromat. Cons We have found a few (non-critical) bugs here and there and the support have been strong in acknowledgement but not so fast in resolving them. Review Source Response from Jotform October 5, 2021 Thanks for taking the time to leave your positive review. We really appreciate it. If you still have unresolved issues, we can provide you updates, just contact us at https://www.jotform.com/contact/ so we can help. Thanks for being a fan and have a good one! VR Verified Reviewer Analytical Operations Associate Public Relations and Communications Used the software for: 6-12 months ### "It’s Complicated But I like It" December 20, 2022 5.0 Pros It makes it very easy for my team to resolve requests from clients. Cons When I login to our enterprise account just from the bookmarked page, I always get the ‘redirected too many times error’ from google chrome. I can only access from the original invite link. I also cannot edit the form in google chrome, only Firefox Review Source Response from Jotform January 9, 2023 Hello, Thanks for leaving us a positive review. We really appreciate it. If you still have issues with your Enterprise account, please reach out to your dedicated support team or contact them by following this guide https://www.jotform.com/help/how-to-contact-enterprise-support/. Have a good one! FG Fliss G. Owner / Manager Sports Used the software for: 1-2 years ### "Quick Easy and Reliable! " May 31, 2023 5.0 has been effective to use to gain quick information from our viewers when planning events. Jotform has made it easier to have forms sent in when entering events etc. All the information is at our finger tips. Pros The customisable features of enables users to get their content effectively to the viewer in a smart and easy to follow way. The whole viewing, recieving confirmation of completing the jotform and then getting data to analyse has become effortless when using jotform. Cons I feel a feature that is missing is the ability to add a document within the for viewers to download that may contain extra information about that particular part they are required to complete the form. Review Source Response from Jotform June 1, 2023 Hello Fliss, Thank you for the excellent rating and review of our platform. It is possible to attach a PDF document in the emails for your respondents to receive. You may edit this PDF document and add your additional information. For more information, you can check this guide: https://www.jotform.com/help/503-how-to-include-submissions-as-pdf-attachment-in-the-email-notifications/. If you have any recommendations or concerns, please contact us using our support contact form at https://www.jotform.com/contact/. We'll be happy to help. DJ David J. Owner Internet Used the software for: 1-2 years ### "My Personal Jotform Experience & Review" July 5, 2023 5.0 Overall, I was very pleased with my experience. Pros I love the fact that I can get detailed information about a client who may need my help and I can tell beforehand what problems they are encountering and if at all I can truly assist them. It gives the client room to be themselves and in a safe and quiet environment share details about their challenges or problems they want solved. The one in charge of setting up the survey can collect any and all useful information in advance that speaks to their being able to help or not.A lot of time is saved and especially in my line of business, it is helpful in giving me the ability to tailor my services exactly to what my client needs as the form helps me to know better whom I am serving. Cons I cannot recall any least liked area of in my experience of using the platform. Review Source Response from Jotform July 7, 2023 Hi David, Thanks for sharing your excellent experience using our platform. If you have any questions, let us know through our Support Contact Form at https://www.jotform.com/contact/. We'll be happy to help. Bill P. Owner Food & Beverages Used the software for: 2+ years ### "Great 3rd Party Form Processing Service" June 22, 2021 5.0 100% Positive. Pros How easy it is to create email forms and drag and drop the code seamlessly into my webpages. Cons I have not found anything to dislike about this software. I haven't used all its features yet. Review Source Response from Jotform July 20, 2021 Thanks for sharing your seamless experience using JotForm. We greatly appreciate it. jF joel F. coo Retail Used the software for: 2+ years ### "Jotform makes your life easier" May 12, 2022 5.0 Using made data capture almost in all our processes a breeze. From timekeeping, accounting, operations, logistics, anything that need data to be captured you can use jotform. We were hesitant at first to use it because we do not have a dedicated IT team but with jotform you almost do not need any. Pros tons of widgets easily customizable available in all OS can be connected to almost any automation app keeps on improving reasonably priced stable very easy to use Cons has no live support available. It takes around 24-48 hours for the email support to reply. Review Source Response from Jotform May 31, 2022 Hello Joel, Thank you so much for taking the time to leave us a nice review. We really appreciate it. We'd like to clarify that we offer 24/7 support and our usual average response time is less than 2 hours. You can check our average response time in our Support Contact Form here https://www.jotform.com/contact/ when you open a ticket. Unfortunately, we have discontinued our live support due to the number of tickets we get daily but we're probably going to offer it again in the future. Feel free to reach out to us via our Support Contact Form should you have any questions or concerns. VR Verified Reviewer Digital Initiatives and Database Manager Publishing Used the software for: 2+ years ### "JotForm is a lifesaver" November 27, 2018 5.0 Our company has utilized the platform for a few years. I have been impressed with their dedication to continually improve their product by adding new functionality. For example, recently they have added the ability to generate fillable PDF forms from the online forms you've created. Pros is the best online form maker, period. Drag and drop fields make building forms easy. Or, you can utilize one of dozes of pre-made (but fully customizable) templates available to JotForm users. The best part of JotForm to me, though, is how easy it is to access and search user input. I like the flexibility of being able to download reports in spreadsheet or PDF format. Cons I have not had a negative experience with . Review Source Response from Jotform October 26, 2024 Hi, Thanks for your positive review. We're glad to hear you find our platform easy to use and appreciate the flexibility of our form templates and reporting options. Let us know if you have questions from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. VR Verified Reviewer Senior Sales Analyst Consumer Goods Used the software for: 1-2 years ### "Amazing features, easy to build" March 7, 2022 4.0 Pros has so many features to make your form appear exactly as you would like it to appear. It is very simple to create forms with your company branding. Cons The worst thing about the software is that once you hit the paywall there isn't much you can do other than go ahead and pay for the upgraded membership. I wish they had a way to archive your responses and then attempt to lower your tier again. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Reason for choosing Jotform More customizations Review Source Response from Jotform March 8, 2022 Many thanks for taking the time to share your feedback with us. We're very happy to hear that we met your expectations. Our pricing, we believe, continues to be an outstanding value and stays highly competitive among our competitors. It is possible to free up your total submission by deleting your submission data. Here is a guide: https://www.jotform.com/help/377-how-to-delete-form-submission-data/. If you require assistance with your form or have any additional questions, please contact us via our support system using our contact form at https://www.jotform.com/contact/. Alex T. COO Real Estate Used the software for: 6-12 months ### "Streamline your uniform form process" May 26, 2023 5.0 Really a positive experience, with the exception of the troubleshooting issue. Pros We are able to control, at the corporate level, the forms being used on field sites. This way we know they are the most recent version and we are compiling the data we need. Cons We had a couple of support challenges where my account was down for roughly 2 weeks. Review Source Response from Jotform May 29, 2023 Hello, Alex. Thank you for taking the time to share your experience with our platform. It's great to know you're able to use our features. Please get in touch with us using the support contact form found at https://www.jotform.com/contact/ if you have any inquiries or recommendations. We'll be glad to assist. MN Mike N. CMO Marketing and Advertising Used the software for: 2+ years ### "NOT for research surveys" October 17, 2023 1.0 This review is specific to using JotForms as a substitute for other platforms that may be used for creating surveys. We use JF at my agency for other purposes and its fine but I'm really shocked at how poorly it is set up for creating surveys and for data visualization. For example, if you want to convert a survey that uses Likert sliders into a PDF, JF just deletes those questions instead of converting them to a standard Likert format. The form building is not intuitive. There is incorrect (or outdated) information on use in their self-help library and customer support is very hard to get. Pros For the purpose of research, even Google forms (which I hate) is better. Cons It's like they built this capability and never spoke with anyone who does actual real research. The form building options are not good. Data visualization is terrible. Customer support is terrible. I kind of wonder why they even offer a survey capability if it's going to be the worst on the market. Review Source Response from Jotform October 22, 2023 Hi Mike, Thanks for your input, which will help us improve our platform. Could you please add some information about how you would like to view the created data in order to improve your experience? Your feedback will be critical in assisting us in better serving your needs. It is possible to create visual reports out of your submission data. For more information, you can check out this guide: https://www.jotform.com/help/187-how-to-create-a-visual-report-with-your-form-submissions/. You can contact us through our 24/7 Support Contact Form at https://www.jotform.com/contact/. We will be happy to assist.  AB Anthony B. CRM coordinator Computer Hardware Used the software for: 6-12 months ### "Jotform made everything easy" June 12, 2024 4.0 Pros The integration into our CRM System allows for less admin and full automation to progress workflows efficiently Cons The overall cost is quite high but it pays for itself it hours saved Reason for choosing Jotform Recommended due to full integration into our CRN system Review Source Response from Jotform June 14, 2024 Hi Anthony, Thanks for your positive review. We're happy to hear that the integration of our platform into your CRM system has streamlined your workflows and reduced administrative tasks. We understand that pricing is an important consideration, and we want to assure you that our pricing reflects the high quality and value of the services we provide. If you have any questions, let us know through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help allie M. Digital marketing manager Apparel & Fashion Used the software for: 1-2 years ### "Easy To Use!" December 12, 2019 5.0 It gets the job done with no fluff and no wasted time. It is a solid lead generating tool! Pros \-Super easy to use -I like that you can embed them on landing pages. -Conversion tracking is an absolute breeze! Cons \-There are not a lot of upper level features available. -Not a lot of customization options. -It can be tricky to integrate into a CRM. If you have a developer handy a webhook may be needed. Review Source Response from Jotform July 9, 2024 Hi Allie, Thanks for your nice review. We're glad to hear that you find our platform easy to use and that embedding the forms on your landing pages has been helpful. It's great to know that our conversion tracking feature is making a difference for you. We appreciate your support. To customize your form, you can try our Advanced Form Designer. Here's a guide: https://www.jotform.com/help/935-how-to-access-advanced-designer/. This is a powerful design tool that gives you full control over your form designs. You can design your form using the many options available in the Form Designer’s intuitive interface or by injecting custom CSS codes into your form. Let us know if you have questions or if you need help with your forms like integration with CRM through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. Grace C. Founder/Professional Copywriter Writing and Editing Used the software for: 2+ years ### "LOVE Jotform" December 14, 2018 5.0 Overall, it solved the problem of collecting and curating information. It keeps it more private and protects our clients. Pros I am in a business where clients need to get me forms they have collected (for photography clients), and I curate the info for them. It can be tedious and time consuming, but with , it goes much faster. We are able to better collaborate on projects, keep client's information private by keeping it out of emails/texts, and streamline their ability to turn it in. Cons Occasionally, when editing a form, the changes are lost. But this has been quite rare. Review Source Response from Jotform October 24, 2024 Hi Grace, Thanks for your positive review. We're glad to hear that our platform is helping you streamline your process and enhance collaboration while keeping client information secure. It's great to know we're making your workflow easier. If you still encounter editing your form, let us know from our Contact Us page at https://www.jotform.com/contact/. We'll check what's happening and help you get it resolved. Brandy M. Ceo Retail Used the software for: 2+ years ### "Great form builder " September 10, 2022 4.0 Pros I like this pretty easy to use you can download that and use it on your mobile device so you can use it on your laptop or computer it has any feature you could possibly imagine has tons of great things and templates to choose from you can customize your form you can manipulate the forms they have by dragging and dropping stuff the free version you can have up to five forms with 100 replies each it's great for content management has calculators and more they also tell you how to get better responses for your forms and it works seamlessly with my email system so it's been a great addition to get my forms out Cons The free version is very limited if you're going to seek a lot of responses or some of the better features you're going to have to go to the paid version which could be a little expensive Review Source Response from Jotform September 12, 2022 Hello Brand, We are incredibly grateful that you took the time out to share your feedback with us. We are delighted that you enjoyed our platform's features. For suggestions or questions, please contact us at https://www.jotform.com/contact. gR ginda R. teacher Education Management Used the software for: 2+ years ### "online form apps" November 4, 2022 5.0 Pros i used this app to approach the students interest of something in school and this app help me by this easy feature Cons i use it by laptop and easy to use with those features inside it Review Source Response from Jotform November 29, 2022 Hello Ginda, Thanks for your perfect rating. It really means a lot. Reach out to us using our support contact form at https://www.jotform.com/contact/ should you have any questions or concerns. CL Christina L. Managing Director Non-Profit Organization Management Used the software for: 2+ years ### "Life Saver!!!!" March 21, 2024 5.0 has allowed me to stream line our processes. Pros This program is super simple to use and has made my life easier! Cons Nothing that comes to mind at this time. Reason for choosing Jotform It came highly recommended from a collogue. Review Source Response from Jotform March 23, 2024 Hi Christina, Thanks for your positive feedback. We're thrilled to hear that our platform has made your life easier. Let us know if you have questions through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. VR Verified Reviewer Owner/Creative Director Used the software for: 2+ years ### "Works well on it's own, way more powerful when integrated" April 11, 2018 4.0 Pros If you just need a way to include a form on your website (how I use it) or for another online purpose, works as advertised right out of the box. It's versatile enough to be used as a contact form, or a detailed survey or questionnaire. No need to mess with HTML code either. Simply copy and paste and your form is available for others to use. I personally use Wordpress, and their WordPress integration is a game changer. Once you install the plugin, it connects to your JotForm account and will allow you to pull in any form you've created to display on your page. Cons Some advanced functions require a bit of tinkering to get right. For example, you can enable encryption for your forms, but make sure you keep the key you created. If you lose it, you will need to create a new form. This isn't a dealbreaker, just something to be aware of as you create your forms. Review Source Response from Jotform November 5, 2024 Hi, Thanks for your positive review. We're thrilled to hear that our platform meets your needs for including forms on your website, and that you find our WordPress integration to be a game changer. It's fantastic to know that you appreciate the ease of use and versatility. We appreciate your support. If you have any questions or suggestions, let us know from the Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. RL Richard L. CEO Religious Institutions Used the software for: 2+ years ### "Jotform Is Great" March 28, 2024 5.0 I have used it since its inception years ago. Whenever I need a new form that is where I go Pros So Easy To Use and you can start for free and continue until you need more features Cons I haven't found anything I didn't like or couldn't use Switched from [Microsoft Publisher](https://www.capterra.com/p/233254/Microsoft-Publisher/) is much more intuitive than Publisher and I didn't have to pay for upgrades Review Source Response from Jotform April 2, 2024 Hi Richard, Thanks for rating Jotform 5 stars. We appreciate your nice review and glad to know everything was seamless to you. If you have any questions, just let us know from the Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. Alfredo D. CTO - Tech lead Information Technology and Services Used the software for: 2+ years ### "Better free solution than Google forms" November 22, 2023 5.0 Pros There are so many feature and option that You can integrate in the forms that let You create also automate forms for any kind of purpose Cons Maybe the paid plan are a bit overpriced for casual users that use it only a few days per month Review Source Response from Jotform November 24, 2023 Hi Alfredo, Thanks for sharing your excellent experience using our platform. Your feedback is appreciated. If you have any questions, let us know through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help. MR Mark R. Co-Owner / Bus. Dev and Marketing Retail Used the software for: 1-2 years ### "Great for new to form services that want to learn advanced tools " March 28, 2023 5.0 I enjoy and still use , and recommend it for those wanting to use advanced functions such as automation rules, to try it out. Pros Easy to learn about and how to use rule functions and can apply this knowledge in use of rules from other apps. Cons Some advanced modules can be confusing on setting up and not muvh info for help setting them up. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[airSlate SignNow](https://www.capterra.com/p/154418/SignNow/)[Zoho Survey](https://www.capterra.com/p/131426/Zoho-Survey/) Reason for choosing Jotform Ease of use and cost total. Switched from [Zoho Forms](https://www.capterra.com/p/227463/Zoho-Forms/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Cost , ease of use Review Source Response from Jotform March 30, 2023 Hello Mark, Thank you for the wonderful review and rating. If you have questions or suggestions, please contact us through our support contact form at https://www.jotform.com/contact/. We'll be happy to help. GJ Glenn J. Manageur Higher Education Used the software for: 1-2 years ### "Mon avis sur Jotform" May 3, 2026 4.0 Pros Logiciel qui me permet de faire des formulaires selon les besoins que je ressent, mais aussi de signer des documents à distance Cons des employés et des clients m'ont dit que des fois il faut un temps fou pour charger des documents lors de la signature. Review Source Renee S. Director of Learning and Development Health, Wellness and Fitness Used the software for: 2+ years ### "Can I Count the Ways I Love JotForm?" January 16, 2019 5.0 We use in my organization for all kinds of needs. It has allowed us to take a lot of processes that were email dependent and completely streamline them. Our Team Members in the field love the ease of submitting support tickets and completing other processes digitally, and our support center Team Members love being able to receive all the information that they need to support our field Team Members without any back and forth. We are absolute JotForm evangelists here. Pros Extremely user friendly and intuitive, flexible, inexpensive, great design, tons of added plug-ins, amazing logic branching capability. BEST FORMS TOOL EVER. Cons Absolutely nothing. They should make me an affiliate though! Review Source Response from Jotform August 13, 2024 Hi Renee, Thanks for your positive review. We're thrilled to hear that you find our platform user-friendly, flexible, and packed with features. It's awesome that you're enjoying the design and conditional logic features. Let us know if you have questions through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. EK Elaine K. Founder Computer Software Used the software for: 1-2 years ### "Easy surveys tool perfect for small campaigns " October 30, 2023 5.0 Pros When I need to make surveys, I typically have clients who know roughly what they want but I never have a detailed brief. I love that kind of has all the ideas I need and layouts in one place, so I can drag-and-drop and build it sort of from scratch, I often pick up new ideas from what they've provided in their template library as well. The clients think I'm smarter than I am!! As you'd expect you can change the type of survey with sliders and scales and multiple choice, there is a lot that can be done. You can also analyse this on the other side, the reports are pretty as well, in some cases I have screengrabbed and added directly to an internal report (saves me time making them!) I don't know much about data collection or the forms side in massive depth, but even from the small amount I use it I think it is a very valuable tool. Cons I haven't had any cause for complaint at all, I believe the package I am on is 100 free responses but the businesses I need find this is plenty for employee or small customer data set surveys. This might need examining if you want a huge campaign. Review Source Response from Jotform October 31, 2023 Hi Elaine, Thanks for the detailed review of our platform. We are happy to know that you love our platform and it fits your needs. Your feedback is appreciated. If you have any questions, let us know through our Support Contact Form at https://www.jotform.com/contact/. We'll be happy to help. DS David S. AVP Telecommunications Used the software for: 2+ years ### "Jotform user" December 8, 2023 4.0 Offer the largest selection of free form templates available online Pros User-friendly online form builder that offers a wide range of features and customization options Cons Long for AI features for both form users and data analyzing Review Source Response from Jotform December 11, 2023 Hi David, Thanks for the kind words and sharing your excellent review. If you have any questions, let us know through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help. VR Verified Reviewer Operations Manager Real Estate Used the software for: 2+ years ### "Make forms easy in your business" July 1, 2019 5.0 Pros Ability to create forms for customers and internal staff with a very deep selection of options for your forms Cons Integration with Microsoft online services lacking Review Source Response from Jotform August 20, 2024 Hi, Thanks for your nice review. We're glad to hear that you appreciate the extensive features available in our platform for creating your custom forms. We appreciate your positive words. We would also like to inform you that integrating with Microsoft apps can be done easily through Power Automate. This enables you to integrate Jotform with almost all of MS apps like Excel, Sharepoint, Outlook, and many more. Check out this article to find out more about this: https://www.jotform.com/blog/microsoft-flow-integration/. If you have any questions, let us know through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. Update: Good News! Jotform has just released integration with Microsoft Teams. You can now send new submissions to Microsoft Teams automatically. Check out this link for more information: https://www.jotform.com/integrations/microsoft-teams. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.