# Page 8 | Jotform Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 8 - Is Jotform the right Electronic Data Capture solution for you? Explore 2891 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/158456/JotForm-4-0/reviews

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Jotform

4.7 (2891)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated May 12th, 2026

# Page 8 - Reviews of Jotform

## Showing most helpful reviews

Showing 176-200 of 2891 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MC

Marinelly C.  
Executive Director  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Very good data collection "

December 5, 2025

5.0

The forms are great I love everything about except the pricing but everything else I’d awesome!!!!!!

Pros

Data collection is awesome the forms creation great I love it which it wasn’t that pricey but everything else great

Cons

The price before with $20 a month u was able to get what the gold is now and now is $40 plus for a small org that’s a lot

Review Source

Response from Jotform

December 8, 2025

Hi Marinelly, Thanks for your 5-star review. We're happy to hear that you're enjoying the data collection features and form creation tools. If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

DR

David R.  
Dive Operation Manager  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Adjustable trip waivers and reservation forms."

August 20, 2025

4.0

We get guest information, medical information, and equipment selection all in one spot and then email PDFs to the office with no tag-back email.

Pros

Diver waiver and trip reservation forms are easy to configure, and condition fields enable questions to be applicable to liveaboards or day trips.

Cons

Support replies can be sluggish in the busy season, and big file uploads from boats occasionally require a retry.

Review Source

Response from Jotform

August 22, 2025

Hi David, Thanks for leaving a positive review. We're delighted to hear that setting up your diver waiver and trip reservation forms has been smooth and straightforward. It's great that the conditional fields are helping you tailor questions for both liveaboards and day trips, flexibility like that is exactly what we aim for. We appreciate you using Jotform to support your work. We truly appreciate your support. Reach out to us if you have questions or suggestions through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

KS

Katherine S.  
Law Clerk  
Law Practice  
Used the software for: Less than 6 months

### "Very impressive AI Agent and Chatbot (plus a great value experience to try out)"

October 8, 2025

5.0

Very positive! We have not used other aspects of the platform and have focused on the AI agent/chatbot capabilities. In that limited aspect, we have been greatly impressed and look forward to viewing/using the full range of their services moving forward.

Pros

Tried the service out initially on the free tier, which incentivizes using a service we would not otherwise use. So far we have been VERY impressed by the chat capabilities of the AI agent as well as it's processing/retention/analysis of the information provided on our website as well as what it learns with each conversation and our feedback. Very easy to set up and use, simple for clients to use as well. Setup was a breeze and it was very quick/efficient to integrate into our squarespace based website!

Cons

There has been some confusion about the overall capabilities and various platforms available on . For the initial version we are currently using we are greatly impressed.

Review Source

Response from Jotform

October 26, 2025

Hi Katherine, Thanks for leaving a positive review. We're glad to hear the free tier gave you a chance to explore the platform, and it's great to hear how smoothly setup and integration went, especially with your Squarespace site. We're glad that AI Agents chat capabilities and learning features have made a strong impression, and that your clients are finding it easy to use. Your feedback means a lot to us. Reach out to us if you have questions or suggestions through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help.

Rey Al A.  
Manager  
Food & Beverages  
Used the software for: Less than 6 months

### "Jotform has been incredibly helpful for my small coffee shop business."

August 9, 2025

4.0

It’s reliable, flexible, and has made running my coffee shop more efficient. I’d definitely recommend it to other small business owners—especially if you want something that’s powerful but easy to use.

Pros

What I like most is how easy it is to build custom forms—whether I’m taking pre-orders, collecting customer feedback, or managing event sign-ups. The interface is intuitive, and I can track submissions in real time, which keeps everything organized. I also appreciate the integration options with Google Sheets and email notifications, which save me a ton of manual work.

Cons

What I like least is that doesn’t support local payment options like GCash or PayMaya, which are popular with my customers here in the Philippines. I’ve had to work around that by offering manual payment instructions, but built-in support would make things smoother.

Review Source

Response from Jotform

August 29, 2025

Hi Rey, Thanks for your excellent review. We're so glad to hear that building custom forms has been easy and efficient for your needs using our platform. If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

Amber M.  
Owner  
Design  
Used the software for: Less than 6 months

### "Surprised it's Free!"

March 6, 2026

4.0

It's been a great experience with already, and I look forward to launching products on my website with this incredible tool.

Pros

The value of this software is absolutely incredible. I can set up an entire form in lieu of a POS system, all for free! It's highly functional and easy to embed onto my website. I appreciate its functionality and tools; I am able to customize even the design of the form.

Cons

I do wish it were a bit easier to customize photo sizes and more easily edit text descriptions. It'd be great to have a "copy and paste" feature for products, as well, making it quicker to add products of the same category.

Review Source

Response from Jotform

April 3, 2026

Hi Amber, Thanks for your positive review. We're delighted to hear that you have been able to create a fully functional order from setup without needing a separate system and that embedding it into your website has been straightforward. Your support means a lot to us. If you have any questions or suggestions, feel free to create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll do our best to help.

VR

Verified Reviewer  
Commercial Advisor  
Oil & Energy  
Used the software for: 2+ years

### "Quick and intuitive surveys/forms for casual environments"

March 30, 2026

5.0

Pros

Provides a casual environment for quick surveying. Great if you want your respondents to respond quickly and intuitively.

Cons

Not good for long or heavily thought-out responses. Not good for reviewing/editing form responses if serious consideration is required.

Review Source

Response from Jotform

March 31, 2026

Hi, Thanks for your 5-star review. We're glad to hear that the platform helps create a casual and intuitive experience for respondents, making it easy to gather quick insights. If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

VG

Veronica G.  
Colorist  
Cosmetics  
Used the software for: 1-2 years

### "Jotform is a 10/10 for me!"

September 10, 2025

5.0

my overall experience with was extremely positive, I really appreciated how simple it was to use as a creator, I appreciated that it wasn’t overcharging people, and I think it has offered an extremely valuable service much needed in today’s business landscape.

Pros

It is one of the easiest, most user-friendly, valuable business related platforms I’ve ever tried. I never experienced a glitch nor did any of my clients. It’s always been a seamless and fast process on mine and the customers end. I was also impressed by how easy it was to keep my clients electronic waivers secured & organized. It was also great to be able to adjust/edit waivers as need be.

Cons

I truly cannot recall, disliking any particular aspect of jot form. Maybe in a dreamworld after a waiver is signed, It would automatically print in my office, since I am partial to analog and paper copies as well as digital ones but that is not a fault or con of , merely a personal preference!

Review Source

Response from Jotform

October 26, 2025

Hi Veronica, Thanks for your positive review. We're glad to hear our platform helps you manage electronic waivers securely and efficiently, while keeping the experience smooth for both you and your clients. We're happy the ease of use and the reliability of our platform continue to support your business needs. Your kind words mean a lot to us. Let us know if you have questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help.

AJ

Andrew J.  
Analyst  
Writing and Editing  
Used the software for: 2+ years

### "My Personal Experience with Jotform"

November 25, 2025

4.0

My overall experience with was positive. The platform is extremely user-friendly, and the drag-and-drop builder made it easy to create professional forms quickly. I appreciated the wide range of templates and integrations, which helped streamline data collection and automate workflows. However, some of the more advanced settings can feel overwhelming at first, and the limitations on the lower-tier plans can be restrictive if you’re working on larger projects. Despite these minor drawbacks, Jotform is a powerful and reliable tool for building and managing forms.

Pros

I liked how quickly I could build professional forms without any coding. The drag-and-drop interface is simple, and the customization options are extensive.

Cons

While powerful, can feel cluttered at times—there are a lot of menus and settings, which can be confusing for new users.

Switched from

[Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)

Google sheets was an absolutely terrible piece of software

Review Source

Response from Jotform

December 1, 2025

Hi Andrew, Thanks for using Jotform. We're glad to know our platform help you build professional forms without writing a single line of code. It's great to hear the available customization options are helping you tailor forms to fit your projects perfectly. Your review means a lot to us. If you have any questions or suggestions, feel free to create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll do our best to help.

MB

Melanie B.  
Owner  
Luxury Goods & Jewelry  
Used the software for: 6-12 months

### "A Flexible Solution For Employee Recognition For Small Businesses"

April 20, 2025

4.0

Overall, if you are a small business looking for a way to recognize your employees this a great system because it allows you to do so with a minimal investment, but it is just that. With its free version, mainly focuses only on data collection, and doesn't really offer what you would expect for a rewards systems. But it does allow you to do just over the bare minimum as an employer because I feel that it is important to always recognize those who are working hard for you. But for organization and prioritizing real time recognition with tangible rewards and actual live gaming features that make things fun and keep your employees engaged I would recommend another product.

Pros

That it has custom forms that fit and align with your company as opposed to broad templates, which allow you to design and personalize the recognition. You can also create nomination and voting ballots and there is also a way to make an employee of month which makes your employees always strive to be the best. And for smaller companies there is also a free program.

Cons

There is no built in rewards programs gaming features like some of the other programs, it mainly focuses on data collection and work flow only.

Review Source

Response from Jotform

April 23, 2025

Hi Melanie, Thanks for sharing your excellent and detailed review of our platform. We're glad that it fits your needs, as you are able to customize the forms the way you want them. Regarding the gaming feature, can you explain a bit more on how you want this to work? You can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We’ll be happy to help.

VR

Verified Reviewer  
Account Executive  
Information Technology and Services  
Used the software for: 6-12 months

### "Great form building platform!"

February 11, 2026

5.0

Overall has been huge when managing surveys and other in house work forms. I use the platform daily in my work!

Pros

is the best form builder out there. Being able to build custom forms and documents that can be used company wide is amazing!

Cons

is very simple to use. There isn't much to not like about the platform. Its a good price for all they have to offer.

Review Source

Response from Jotform

February 28, 2026

Hi, Thanks for leaving a positive review. We're delighted to hear our platform helps you build custom forms and documents that work across your company and provide the flexibility you need. Your feedback means a lot to us. Reach out to us if you have any questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help.

TW

Tabitha W.  
Director of Human Resources  
Hospital & Health Care  
Used the software for: 1-2 years

### "Ease of use"

April 14, 2026

5.0

I use for several things but mainly for our job applications. It is great having all of my apps in one location.

Pros

Easy to use and efficient. The form builder has all of the functions I need and the storage is great for the price.

Cons

I don't really have anything I don't like about it. I do wish there was a way to categorize a form when it is submitted.

Review Source

Response from Jotform

April 17, 2026

Hi Tabitna, Thanks for your positive review. We're glad to hear that you find our platform easy to use and that the form builder and storage options meet your needs and feel valuable for the price. Reach out to us if you have any questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help.

VR

Verified Reviewer  
VP of Marketing  
Computer Software  
Used the software for: 1-2 years

### "Simple tool that provides more value than cost."

November 9, 2025

5.0

I use it for various projects. Mostly, with internal team. After team fill out the form, all the answers are collect in one place similar to google sheet. It is a stepping up from using google. The setup is easy and it is affordable.

Pros

is a simple to setup and use. It is intuitive and doesnt requite a steep learning curve. There are plenty of functionalities.

Cons

Not much really. Perhaps too mang marketing emails once you signed up but you can always update your preferences.

Switched from

[Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)

A lot more integrated than google and easy to use.

Review Source

Response from Jotform

December 1, 2025

Hi, Thanks for using Jotform. We're happy to hear that you find our platform simple and intuitive, and that it helps make it easy for you to get started without a steep learning curve. It's great to hear the wide range of features is helping you accomplish more with your projects. We greatly appreciate your review. Let us know if you have questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help.

JW

Jan W.  
IT support  
Accounting  
Used the software for: 1-2 years

### "Great tool to hide your details from hackers"

March 31, 2026

5.0

As I said, just very easy to set up and to use. Very flexible, even the free version. It is reliable

Pros

Free for just a simple feedback / contact me form is just brilliant. The branding makes customers understand that the form is safe to use. For content creators negates the need for publishing email addresses

Cons

Haven't found anything yet. Maybe wordpress etc. plugin would be nice but iframe works well, although it frowned upon from a security perspective.

Review Source

Response from Jotform

April 4, 2026

Hi Jan, Thanks for your thoughtful feedback and for sharing how the free option has worked so well for your feedback and contact forms. We also appreciate you mentioning embedding considerations. In case it's helpful, our platform does have an official plugin for WordPress. Check this out: https://wordpress.org/plugins/embed-form/. If you have any questions or suggestions, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We'll be happy to help.

ML

Madison L.  
Tattoo Artist  
Fine Art  
Used the software for: 1-2 years

### "Jotform review "

September 25, 2025

4.0

Pros

I like that has an easy to understand interface. I am able to customize and created a lot of forms with ease.

Cons

I feel that jotforms fees and monthly costs are way too expensive. Fifty dollars a months to run forms is a lot for a small business

Alternatives considered

[Google Drive](https://www.capterra.com/p/161425/Drive/)

Reason for choosing Jotform

Recommended by a friend Recommended by a friend

Switched from

[Google Forms](https://www.capterra.com/p/176571/Google-Forms/)

Recommendation by a friend. Not sure what

Review Source

Response from Jotform

October 18, 2025

Hi Madison, Thanks for your thoughtful review. We're happy that you like our platform and find it intuitive and efficient for your needs. We understand your views about the pricing. Jotform offers a range of plans to suit different usage levels, and the free plan includes 100 monthly submissions, 10 payment submissions, and access to almost all core features. You can compare plan options here: https://www.jotform.com/pricing. If you'd like help choosing a plan or have any questions, feel free to create a Help Center thread from our Contact Us page: https://www.jotform.com/contact.

BM

Brazola M.  
Medical Assistant  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Very Good pleasing"

January 7, 2026

5.0

Pros

I love how helps keep me organized. It is simple to use and I can make just about any form that I need.The fact that I can use it for free makes it the best.

Cons

The only con for I would say is the limited customization beyond the basic designs of the forms.

Review Source

Response from Jotform

January 11, 2026

Hi Brazola, Thanks for your positive review. It is great to know our platform helps you stay organized and makes creating forms simple. Regarding customization, you can personalize the look of your forms by using advanced design options in the Form Designer. This allows you to adjust colors, fonts, layouts, and even inject custom CSS for more control. Here is a helpful guide that explains how to do this: https://www.jotform.com/help/935-how-to-access-advanced-designer/. If you have any questions or suggestions, feel free to create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll do our best to help.

Zachariah L.  
Director  
Consumer Goods  
Used the software for: 2+ years

### "No-frills, performs as you expect it to."

March 19, 2026

5.0

You get what you expect with . It's a solid product that is efficient and as useful as you make it.

Pros

The product is extremely straightforward to utilize and does what you can both expect it to do and somethings you wouldn't expect it to do.

Cons

It's only as useful as the user itself. It's a pretty straightforward and linear product and it can only be as impactful as you program your forms.

Review Source

Response from Jotform

March 29, 2026

Hi Zachariah, Thanks for your thoughtful review and for sharing how your experience has been with our platform. It's great to hear that you've found it easy to use while still being capable of more than what you initially expect. If you'd like tips on making your forms more impactful or have specific use cases in mind, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We'll be happy to help.

VR

Verified Reviewer  
Project Analyst  
Logistics and Supply Chain  
Used the software for: 6-12 months

### "Great for Simple Forms, Limited When You Scale"

March 27, 2026

4.0

Overall, feels like a very solid, “good‑enough‑for‑most‑cases” form builder: easy to learn, fast to ship forms, and broadly flexible but it shows its limits when you scale or customize anything heavily,

Pros

The lightweight but powerful design capability, in only a few minutes, you can spin up a form or survey, making it a great choice for smaller teams with less capacity. The value for money is also a big advantage.

Cons

The free and lower paid tiers restrict you to a small number of active forms, monthly submissions, file uploads, and view counts, which can feel very quick to hit if you’re running anything beyond a one‑off survey or light signup form.

Review Source

Response from Jotform

March 30, 2026

Hi, Thanks for your excellent review. We're glad to hear that you find the platform both lightweight and powerful and that it's helping your team quickly create forms and surveys. We understand how the limits can feel restrictive if you're running more than a simple survey. Our free plan is really meant as a way to test things out, whether that's integrations or features, before moving to a plan that can handle higher usage. If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

MD

Michelle D.  
Child development course instructor  
Education Management  
Used the software for: 1-2 years

### "Jotform- easy, simple, customizable"

January 31, 2026

5.0

My overall experience with is very positive. I will definitley recommend it to people. Great platform to use.

Pros

“I really enjoy using . It’s an easy, intuitive platform for creating forms, and I use it in my business to receive enrolment forms for our activities at schools and preschools. The templates are simple to customize, submissions are easy to access, and I find the whole platform very user-friendly. Our clients have even commented that these are the easiest forms they’ve ever completed.

Cons

It is a little expensive for us here in South Africa to upgrade to the next plan. Jus because we have to pay in dollars.

Review Source

Response from Jotform

February 11, 2026

Hi Michelle, Thanks for your positive review. It's great to hear our platform makes form creation intuitive and that your clients find the forms easy to complete, which adds real value to your work. I understand your perspective about pricing, especially with currency differences. We place a strong value on maintaining the quality of our product, so we can't compromise that by offering cheaper alternatives. A helpful tip is that yearly plans are already discounted compared to monthly, which makes them more cost-effective. You can also check our current deals and offers here: https://www.jotform.com/discounts/. If you have any questions or suggestions, you can create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll be happy to help.

VR

Verified Reviewer  
Administrative Specialist  
Accounting  
Used the software for: 6-12 months

### "Awesome Software - Makes Questionnaires Modern!"

January 2, 2026

4.0

Pros

gave me exactly what I was looking for to create a fillable form for our new clients. It was easy to use, and integrated with the PDF form we already had, and let me make tweaks along the way. The ability to use the platform for free is a big win as well.

Cons

It was a little confusing at first understanding how a PDF comes back once completed by a client using . I did not realize it would fill out the PDF as the client filled out their form. Once I figured out how this worked, it was very easy to use!

Review Source

Response from Jotform

January 11, 2026

Hi, Thanks for your positive review. It is great to know our platform gave you exactly what you needed to create a fillable form for your clients and that the free option has been a big win for you. Reach out to us if you have any questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help.

SM

Sophia M.  
Program Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "User Friendly and Convenient"

April 15, 2026

5.0

The overall experience has been positive. We've found a lot of ways to utilize to digitize our forms.

Pros

is very useful for multiple scenarios. We can use it for gathering information, recording data, and getting feedback. It's multi-purpose functionality and customizable nature is fantastic. It's easy to use and we can use it across departments.

Cons

Nothing, it has been really user friendly and served the needs of our organization well. We will continue using .

Review Source

Response from Jotform

April 19, 2026

Hi Sophia, Thanks for your thoughtful review and for sharing how our platform fits into your day-to-day work. It means a lot to hear that you find it flexible enough to handle different use cases and that it feels approachable for teams across your organization. We're glad it's helping you gather details, keep records organized, and collect feedback in a way that works for you. Feel free to reach out if you have any questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help.

PP

Puya P.  
Privat  
Sports  
Used the software for: 6-12 months

### "Amazing Tool that everyone should use"

November 8, 2025

5.0

I love how many features actually come in handy and how they continue to expand with features without increasing the price. Customer support is fantastic. I also enjoyed their trainings/webinars.

Pros

I love all the features offers, from easy to customize questionnaires to AI Agents. Everything is drag and drop and I have all the data collected in one place. I love that many basic features are offered for free.

Cons

Some of the usage limits are too low and the paid versions are too expensive, I wish they had an option that is more moderate in pricing, or the option to only pay for certain add ons.

Alternatives considered

[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)

Reason for choosing Jotform

Easier and better plus it is for free for my purposes

Review Source

Response from Jotform

November 29, 2025

Hi Puya, Thanks for using Jotform. We're delighted to hear you're enjoying our platform, specially the available customizable templates, AI Agents, the convenience of the drag-and-drop UI, and the data organized in one place. We're also glad the free tier have been helpful for you. Your positive review means a lot to us. Let us know if you have questions or suggestions through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help.

AB

Andy B.  
Marketing Consultant  
Marketing and Advertising  
Used the software for: 2+ years

### "A Solid Choice for Webform Creation"

February 20, 2026

4.0

Overall I've had a positive experience with . I've only run into issues when it comes to advanced technical areas.

Pros

offers a wide variety of options and customizability. There is a Jotform solution to most of my webform needs.

Cons

Certain types of advanced customization aren't possible with . It can be hard to optimize large or complex forms that are embedded on a website. I also wish there was a sandbox mode where I could make edits to my form without those changes being made live immediately.

Review Source

Response from Jotform

March 2, 2026

Hi Andy, Thanks for your positive review. We're delighted to hear the wide variety of options and customizability meet your needs and that you can rely on our platform for most of your web form projects. It's wonderful hearing how versatile and dependable our platform feels for you. The sandbox or draft mode is available only on Enterprise. If you want to consider Enterprise, here's the guide on how to enable the draft mode: https://www.jotform.com/help/how-to-use-draft-mode-in-jotform/. Reach out to us if you have any questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help.

VR

Verified Reviewer  
Sr. People Ops  
Banking  
Used the software for: 1-2 years

### "Jotform - More interactive & tailored forms"

November 5, 2025

4.0

is the ideal platform to collect data in a very tailored and customized form. It is very easy to use and it's user-friendly to edit and adapt to each certain need. I think it's worth the budget destined for it.

Pros

There's no issues with the internet connectivity or any rising issues/bugs, so there's nothing to say regarding that.

Cons

I haven't experienced any Cons until now and I haven't had the need to contact the customer support team yet.

Review Source

Response from Jotform

December 1, 2025

Hi, Thanks for your positive review. We're glad to hear that our platform has been running smoothly for you without any issue. Reliability is something we strive for, it's great to know it meets your expectations. Your feedback means a lot to us. Reach out to us if you have any questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help.

MS

Mark S.  
COO  
Hospitality  
Used the software for: 2+ years

### "decent platform for forms and data collection"

April 2, 2025

4.0

what it does, it does well and as a result we continue to use it ... but what it does not do well drives me crazy enough that I'm always looking for the alternative and would not hesitate to jump ship when I find it.

Pros

Great interface and flexibility for design; I like how easy it integrates with other apps ... I like the separation between tables of data and the forms themselves

Cons

a few limitations on some really obvious stuff: calculations are wonky, it's insane that you can't have a currency field, things that are so incredibly basic on every other platform. But my BIGGEST complain is the one-user format ... FFS let me create 2-3 users and pay a nominal fee for each; the idea that I have to go from $20/mo to $1200/mo just to add a second user is beyond ridiculous

Switched from

[Airtable](https://www.capterra.com/p/146652/Airtable/)

just for the form management, this did better than Airtable ... but we still use Airtable for the content management

Review Source

Response from Jotform

April 8, 2025

Hi Mark, Thanks for your feedback. We really appreciate it. For the currency field, use the Short Text field with Currency validation. You can also format numbers into currency format using the Form Calculation widget, then use the Comma Separate function. Or try the Masked Input widget for auto-formatting. Check this out: https://www.jotform.com/widgets/masked-input. About multiple users, unfortunately, this is currently available with Enterprise. I understand that you don't prefer Enterprise, so I would recommend the collaboration feature to have multiple users work with your form. Here's a guide: https://www.jotform.com/help/419-understanding-form-collaboration/. Let us know if you have any questions or suggestions from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

CS

CRYSTAL S.  
Office manager  
Building Materials  
Used the software for: 6-12 months

### "Love jotform "

April 21, 2026

5.0

has honestly made things so much easier for me. The drag-and-drop setup means is a huge plus

Pros

makes creating forms quick&simple with easy drag&drop builder &tons of ready-made templates.

Cons

Nothing so far I have loved and enjoyed everything about jot-form. It has been a life saver for me.

Review Source

Response from Jotform

May 2, 2026

Hi Crystal, Thanks for your positive review. We're glad to hear that creating forms feels quick and straightforward for you and that our Form Builder and the templates help streamline your work and save time. Your support means a lot to us. Feel free to reach out if you have any questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help.

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