# Page 2 | Jotform Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Jotform the right Contract Management solution for you? Explore 2782 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158456/JotForm-4-0/reviews --- Jotform 4.7 (2782) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Jotform ## Showing most helpful reviews Showing 26-50 of 2782 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Office Manager Sports Used the software for: Less than 6 months ### "Easy to use, great value for money" February 18, 2026 4.0 Overall, I'm thrilled that I was able to go from paper applications to an online platform that tracks applicants. Pros The user interface is superior to similar platforms and I love how easy it is to make continuous changes to the live form created. Cons No UNDO button when editing / creating form! It's extremely easy to delete or alter aspects of the form by mistake, but there is no option to undo any action. Alternatives considered [Formstack Forms](https://www.capterra.com/p/118892/Formstack/)[123FormBuilder](https://www.capterra.com/p/122770/123ContactForm/)[Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/)[Typeform](https://www.capterra.com/p/137289/Typeform/)[Microsoft Forms](https://www.capterra.com/p/246649/Microsoft-Forms/) Reason for choosing Jotform Ability to receive up to 100 submissions per month using the free plan; Also preferred the user interface when it comes to creating and editing forms. Review Source Response from Jotform March 2, 2026 Hi, Thanks for leaving a positive review. We're happy that you like our platform and its intuitive user interface. It's great to know the flexibility helps you keep things running smoothly without interruption. About the undo button, you can simply press Ctrl+Z on your keyboard to undo the changes. It is also possible to restore the form in its old state through the Revision History: https://www.jotform.com/help/294-how-to-view-form-revision-history/. If you have any questions or suggestions, feel free to create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll do our best to help. VR Verified Reviewer Software developer Internet Used the software for: 1-2 years ### " Strumento potente e intuitivo, perfetto per chi vuole creare moduli professionali senza scrivere codice" March 2, 2026 5.0 La mia esperienza con Jotform è stata molto positiva. La piattaforma è versatile, affidabile e copre praticamente ogni esigenza legata alla raccolta di dati online. Che si tratti di sondaggi, moduli di contatto, registrazioni o raccolta pagamenti, Jotform gestisce tutto in modo efficiente e senza intoppi. Il supporto clienti è stato rapido e disponibile quando ne ho avuto bisogno. Lo consiglio senza esitazione a chiunque cerchi uno strumento completo e facile da usare. Pros L'interfaccia drag-and-drop è estremamente intuitiva e permette di creare moduli complessi in pochissimo tempo, anche senza esperienza tecnica. La libreria di oltre 10.000 template è un enorme punto di forza: si parte già con una base solida e si personalizza tutto in pochi clic. Ho apprezzato molto la logica condizionale, che consente di rendere i moduli dinamici e adattivi alle risposte dell'utente. L'esportazione dei dati in Excel è stata molto comoda per l'analisi, e le integrazioni con strumenti come Google Sheets, Slack e Stripe rendono tutto più automatizzato e professionale. Cons Il piano gratuito include il logo di Jotform in fondo ai moduli, il che è comprensibile ma può essere un limite per chi vuole un'immagine più professionale senza passare subito a un piano a pagamento. I prezzi per i piani superiori possono risultare un po' elevati per le piccole realtà, soprattutto se si ha bisogno di più utenti o di funzionalità avanzate. Review Source Response from Jotform March 29, 2026 Hi, Thanks for your thoughtful and detailed review of your experience with our platform. It’s great to hear that you found the form builder easy to use and the templates, conditional logic, data exports, and integrations supported your workflow and automation needs. We also appreciate you sharing your perspective on branding and pricing. We understand that costs can be an important consideration for smaller teams, and we do our best to balance flexibility with ongoing improvements. For better value, yearly plans are discounted compared to monthly billing, and you can always review current offers at https://www.jotform.com/discounts/. If you have any questions or suggestions, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We’ll be happy to help. ML Mikayla L. Board Member Non-Profit Organization Management Used the software for: Less than 6 months ### "A Great Solution for Growing Nonprofits" March 27, 2026 5.0 Jotform has been a total game-changer for our nonprofit. We were struggling with outdated mail-in membership applications until we found this platform, which was the only truly free program that could handle every complex requirement we had. Since making the switch, our membership has actually increased because the digital process is so much faster and more accessible for everyone. The setup was incredibly intuitive for me as the creator; I especially love the conditional logic that hides unnecessary questions, making the forms feel much less daunting for our applicants. We were also able to use our own logo and custom colors to ensure everything looks modern and matches our website perfectly. Between the professional design and the fact that it automatically organizes all our data into a spreadsheet, Jotform has saved us countless hours of manual work. It’s the perfect, budget-friendly solution for any organization looking to scale! Pros Jotform provided our nonprofit with a professional, custom-branded digital solution that replaced our manual mail-in process and successfully increased our membership. Its intuitive conditional logic and automatic spreadsheet organization made complex forms simple for both our team to create and our members to complete—all on a truly functional free plan. Cons I could not connect our PayPal account because it had to be a PayPal business account. Our account is a nonprofit account, and I couldn't change it, so I wasn't able to integrate payment in the form. Our customers are still having to pay their membership fee in a two-step process as they were before we used Jotform. While I liked the conditional logic and found it fairly simple to set up myself, it would have been better if AI could have helped me out with setting up more of those conditions. I would tell it what I needed it to do, it would tell me the condition was set, but then I would preview the form, the condition did not work, so I had to do them manually. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[Zeffy](https://www.capterra.com/p/220131/Zeffy/)[Tally](https://www.capterra.com/p/10032029/Tally/)[Typeform](https://www.capterra.com/p/137289/Typeform/)[AidaForm](https://www.capterra.com/p/187765/AidaForm/) Reason for choosing Jotform Because it offered the specific combination of advanced features we needed, like custom branding and conditional logic, within a truly functional free plan that outperformed other major competitors. While I wish that Jotform allowed more submissions on the free plan, they really outrank their competitors, many of whom only allow 5-10 submissions. It also stood out because it was the easiest site to build the application on, it was easy to customize it and make it our own, and the conditional logic that could hide/show questions was a big help. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) I did not actually use Mailchimp before. I had to select an option here to be able to submit the form. We relied on good old fashioned paper and the U.S. Postal Service. Membership was down, and people did not want to fill out and mail a paper form and pay by check. Review Source Response from Jotform April 1, 2026 Hi Mikayla, Thanks for your 5-star review. It's great to hear how Jotform has helped your nonprofit move from a manual mail-in process to a more efficient, digital solution. Regarding payment integrations, you may use the standard PayPal account to accept payments. You can check out this guide: https://www.jotform.com/help/391-how-to-integrate-paypal-personal-with-jotform/. We also have other payment integrations that you may use. For more information, you can check out this guide: https://www.jotform.com/help/323-mastering-payment-form-integrations-with-jotform/. If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. EE Elizabeth E. Small Business Owner Events Services Used the software for: 2+ years ### "An essential small business tool!" February 18, 2026 5.0 I’ve been using Jotform ever since starting my business and it has been essential to my success. I love how easy it is to use. I send out all my contracts using Jotform and it’s not only efficient for me to clone my forms and send them out, but it is very simple for my clients to use as well! Pros I love the value for my money. I can use Jotform for several different aspects of my business including contracts, questionnaires, customer order forms, and info sheets. Cons I don’t really have anything I don’t like other than it could maybe be a little more visually attractive. Switched from [Docusign](https://www.capterra.com/p/121506/Docusign/) Docusign was way hard to use and I constantly had clients reporting problems to me Review Source Response from Jotform February 28, 2026 Hi Elizabeth, Thanks for your positive review. We're glad to hear our platform delivers strong value for your business and supports so many different needs, from contracts and questionnaires to customer order forms and sheets. It's great that one platform can cover such a wide range of uses while staying cost-effective. Your feedback means a lot to us. If you have any questions or suggestions, feel free to create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll do our best to help. BM Bonnie M. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Great for Nonprofit Use!" February 20, 2026 5.0 We've been using it for years and it does a great job. Integrated easily with our website and has been a valuable tool for us. Pros For a small nonprofit with a big reach, it's been perfect for our needs. We use it for various contact forms, our adoption application, and for collecting customer data at events. For anyone at least slightly tech savvy it's easy to learn and use. Cons For some reason, the confirmation emails that go out to our customers/applicants often goes to spam. It's the only issue we have and we don't have that issue with our email address normally. Switched from [Wix](https://www.capterra.com/p/169007/Wix/) It's been a while but I just know I was unsatisfied with Wix Forms and its ability to meet our needs. It likely also cost more than I felt justifiable for a sub-par application. Review Source Response from Jotform February 28, 2026 Hi Bonnie, Thanks for leaving a positive review. We're glad to hear our platform has been a perfect fit for your non-profit and that it's helping with everything from contact forms to adoption applications and event data collection. With regards to emails going to spam, it should now be resolved. If you're still experiencing this issue, we suggest that you mark those emails as not spam so future emails will go straight to your inbox. If you have any questions or suggestions, feel free to create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll do our best to help. AJ G. IT Systems Administrator Food Production Used the software for: 2+ years ### "Best form tool for integrations and data collection. " January 23, 2026 5.0 High quality form tool with a huge network of support. 9 times out of 10 you'll be able to create exactly what you want. I used it heavily integrated into Salesforce and received nothing but praise from all end users. Pros Where to even start! Jotform has come a long ways since they started. The amount of integrations they offer is impressive. It is incredibly easy to use and learn. Their customer support and knowledge base is top notch. I have always found exactly the answer I needed. The form customization is very simple, but very versatile. Using their preloaded options or fully customizing everything with css. All while being surprisingly affordable. I can't recommend this tool enough. Cons Zero complaints at all. With their powerful integrations, there really isn't an application this isn't useful for. Switched from [Formstack Forms](https://www.capterra.com/p/118892/Formstack/) Structure and price. Their native integration to Salesforce was a bit clunky and not as user friendly as Jotform. Review Source Response from Jotform January 30, 2026 Hi AJ, Thanks for your 5-star review. We're so happy to hear Jotform has been such a reliable and versatile tool for you. If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. Cathy L. Founder, CEO Marketing and Advertising Used the software for: 2+ years ### "Great functionality and value" February 19, 2026 4.0 We've used Jotform for 5+ years with our clients, setting up accounts for them, and using a paid account ourselves. We've used many different platforms for surveys over the years and Jotform is consistently our favourite. They love how professional the surveys look and appreciate being able to "see behind the curtain" on results as they come in. It's easy to share the forms with clients, too. Pros It's very easy to create detailed surveys with a variety of question types. The logic routing is easy to set up and helps us simplify longer surveys. The report generating option is great for quick summaries and it's easy to share the survey through links and website embeds. Our smaller clients get great use of the free version but the pricing tiers are pretty reasonable. Cons There are limited design/branding options so we don't always have brand consistency for our clients. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[SurveyLegend](https://www.capterra.com/p/156752/SurveyLegend/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing Jotform Functionality, web-based, clean interface. Review Source Response from Jotform February 20, 2026 Hi Cathy, Thanks for your excellent review. We're pleased to know that the variety of question types, intuitive logic routing, and reporting features are helping streamline your surveys. It is possible to change the color or theme of your form. You can check out this guide: https://www.jotform.com/help/184-how-to-apply-a-theme-to-your-form/. Could you provide a bit more detail about which design elements feel limiting? The more specifics you can share, the better we can explore possible solutions or improvements. You can reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help. MM Molly M. Manager, Membership and Development Non-Profit Organization Management Used the software for: 6-12 months ### "Efficiency and Integrations are Top Notch" March 23, 2026 5.0 We switched to Jotform from another similar platform because of the price and reviews we had heard from colleagues, and have since used it for a variety of surveys, forms, and processes for our organization. My most frequent use is to create a registration form with both Zoom and Salesforce integrations, so respondents get a Zoom link upon registration and also get added to a Salesforce campaign. It has made event sign-ups so much more efficient! Pros I really love the value you get for even the lower-level subscriptions--it makes it a really cost-effective tool for data collection. I have been really impressed at how the AI assistant can help you fix integrations with other platforms. It is very easy to set up Salesforce and Zoom integrations and to customize forms for every use. Cons I do wish it were a little easier to get customer support from a live person instead of AI for especially tricky questions, and it would be nice if you could have multiple people on one account, even if it were a more expensive account. From my understanding, you can't have multiple people on a subscription until you get to a very expensive level. Switched from [FormAssembly](https://www.capterra.com/p/144453/FormAssembly/) FormAssembly was really difficult to customize and the integrations were super finnicky. Review Source Response from Jotform April 3, 2026 Hi Molly, Thanks for your positive review. We're thrilled to hear that you find strong value even with the lower-level plans and that it has been a cost-effective option for your data collection needs. We are also glad the built-in AI tools have helped you customize forms and work through integrations more easily, especially when tailoring setups for different use cases. Your support means a lot to us. Feel free to reach out if you have any questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. JB Josh B. Director of IT and Production Religious Institutions Used the software for: 2+ years ### "A great form and so much more" February 23, 2026 5.0 We've been using Jotform for about 4 years now and it has made summer camp registrations seemless for parents filling out the form. It makes reviewing registrations simple also on the backend. With integrations we can move data around without much effort. Pros Jotform has both the power for complex forms, but also the ability to make it look good to both sides of the data-from those filling things out to those reviewing the data later. The cost is also in the sweet spot making it a great value. Cons Without the enterprise level you can't have multiple users. I'd love an option to allow 1-3 more named users on our account without having to jump to the enterprise level of the product. Review Source Response from Jotform February 24, 2026 Hi Josh, Thanks for your 5-star review. We're thrilled to hear that you’re finding the right balance between powerful functionality for complex forms and a polished experience for both form-fillers and data reviewers. Creating tools that work seamlessly on both sides of the process is something we care deeply about. To help us better understand your needs, could you share a bit more about your use case? For example, how would the 1–3 additional users would collaborate or what tasks would they need access to? Your input will help us evaluate ways to provide more options for teams like yours. You can reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help. vP ville P. specialist Accounting Used the software for: Less than 6 months ### "jotform review" January 18, 2026 3.0 My overall experience with Jotform is that it is the most capable "Swiss Army Knife" of data collection available in 2026. While many competitors focus on just one thing (like design or simple surveys), Jotform has expanded into a full-scale no-code productivity engine Pros In my evaluation of Jotform, what stands out most is its evolution from a simple form builder into a comprehensive no-code productivity suite. In 2026, it is widely considered the most versatile tool for anyone who needs to collect data and immediately do something with it. Cons While Jotform is a powerhouse of features, it is often described as a "jack of all trades, master of none." For every feature it adds, there is a corresponding layer of complexity or a trade-off that can be frustrating. Review Source Response from Jotform January 21, 2026 Hi Ville, Thanks for your positive review. We're glad Jotform’s no-code platform is helping users collect data and act on it efficiently. If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. DM Destiny M. Marketing Director Music Used the software for: 2+ years ### "2026 JotForm Gold User Review" February 24, 2026 5.0 I've used it for years and it's been fantastic all around, great support, great integrations. It's made things much easier year in and year out by being able to clone forms and not start from scratch each time. Pros The ease of use and overall functionality and form customization is better than any other forms platform I've used. Cons That you are only able to have different users in one account by signing up for Enterprise which is a significantly higher rate than any of the other plans offered for single users. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[Claris Connect](https://www.capterra.com/p/246748/Claris-Connect/) Reason for choosing Jotform Pricing and functionality are unmatched. Review Source Response from Jotform March 29, 2026 Hi Destiny, Thanks for your positive review. We're thrilled to hear that the ease of use, overall functionality, and customization options have made a real difference for you and helped you get better results from your forms. Your support means a lot to us. Feel free to reach out if you have any questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. BG Brock G. Digital Marketing Manager Telecommunications Used the software for: 2+ years ### "Extremely User Friendly and Ideal Form Builder Tool." September 26, 2025 5.0 Overall Jotform offer an easiest way to build a form and also has highly customizable features. Ability to create and publish forms from any device is a huge plus. Pros One of the most standout features of Jotform is it's drag and drop tool which makes it easy to create and customize forms without any coding knowledge. Easy to collect and edit data.Have customizable themes for branding purposes.Simple to create and publish form from any device. Cons Sometimes the upload in Jotform does not translate well into new from ,needs one to do some creative work to readjust titles or sections that didn't copy smoothly to it. Switched from [Zoho Forms](https://www.capterra.com/p/227463/Zoho-Forms/) Jotform offer many templates and has advanced features. Review Source Response from Jotform October 26, 2025 Hi Brock, Thanks for your positive review. We're happy to hear that our platform has made from creation smooth and intuitive for you. It's great to hear that customizing your form design and managing data has been easy across devices. Your support means a lot to us. If you still have issues with the upload your mentioned, feel free to create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll do our best to help. KB KARI B. MARKTING and ECOMMERCE MANAGER Furniture Used the software for: 1-2 years ### "Simple, Smart, and Super Effective!" September 25, 2025 5.0 I’ve been using JotForm for quite a while now, and it has truly transformed the way I collect and manage data. Setting up forms is quick and effortless, no matter the use case, and having all submissions organized in one central location makes it easy to stay on top of everything. The platform is incredibly intuitive, I was able to create my first form within minutes, and the customization options allow me to tailor each form to suit my brand and workflow. All responses are neatly organized and can be easily exported to spreadsheets or integrated with third-party tools, which has been a huge time-saver. I also appreciate how simple it is to store, review, and share submissions with my team. JotForm continues to release useful updates that enhance functionality, and whenever I’ve needed help, their customer support has been responsive and reliable. Overall, JotForm is a powerful, flexible solution for anyone who needs to create professional forms and collect data efficiently, whether you're a business, educator, or freelancer. I highly recommend it! Pros JotForm is user friendly and versatile. It only takes a few minutes to create professional looking forms without requiring coding skills. There are a wide range of templates and customization options which allows me to align the forms with our company brand. Cons The only possible downside I can think of would be the pricing structure, but considering the value you get, it's still worth the investment. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Reason for choosing Jotform I chose JotForm because it offers the perfect balance of powerful features and user-friendliness. Review Source Response from Jotform October 17, 2025 Hi KARI, Thanks for your thoughtful review. It's great to hear our platform helps you create professional forms quickly and tailor them to match your brand with ease. Regarding pricing, we understand the importance of finding the right fit. While we don't offer other plans beyond what's listed on our pricing page, we recommend upgrading to a yearly plan for discounted rates or checking our current offers at https://www.jotform.com/discounts. If you ever want to explore more options or have any questions, feel free to create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. MR Marleny R. Programs and Operations Assistant Arts and Crafts Used the software for: 6-12 months ### "Great for Small Companies to Sell Directly to Customers" September 21, 2025 4.0 I think overall once I learned how to use it, it’s actually pretty easy to use. I think it’s great that we’re able to offer lower costs due to having less fees. Pros It’s very customizable and the cost is lower than most sales platform. Once you learn how to make forms, you can clone previously created forms. Cons There is learning curve if you’ve never created forms before. Your company may need a little training to allow everyone to use it properly. Review Source Response from Jotform October 5, 2025 Hi Marleny, Thanks for your positive review. We're delighted to hear our platform offers strong value and flexibility, with features like cloning that make form creation even more efficient once you're familiar with the process. Your support means a lot to us. Let us know if you have questions from our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. Let us know if you have questions or suggestions through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. BR Brian R. Senior Pastor Religious Institutions Used the software for: 2+ years ### "The Best Easiest-To-Use App Builder Around" September 12, 2025 5.0 I use Jotform to create apps to inform of the events for our annual Holy Convocation for our church. So far, the apps that I create are amazing, and the app builder is very adaptive to my ideas. I have not found a tool like this anywhere. The forms feature allows app users to enter information and compiles the info into color coded easy to follow charts for me. This year, they have also added a virtual assistant that works great guiding app users through the app and providing information. Pros Jotform is very simple to use. I use it for app creations, and it's very simple to add elements to the app, and to link the app to external sources, i.e. YouTube and other social links. Not to mention that the free version is very generous, allowing 5 free forms and easy data collection. Cons So far, this is a very useful tool. In the app builder, I would like for it to allow videos that autoplay when a page is opened instead of having to embed an external video. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Google forms did not allow me to create an app to guide users to the forms that I needed filled out. I found myself waiting for a user to fill out one form, then contacting them individually to fill out a subsequent one or sending multiple form links. Review Source Response from Jotform September 21, 2025 Hi Brian, Thanks for your positive review. We're happy to hear that creating apps and linking to external platforms like YouTube has been simple and smooth for you. It's also great to know the free plan is meeting your needs and helping with easy data collection. About autoplaying videos, this is possible on YouTube videos. To enable autoplay on a YouTube video, simply add the parameter autoplay=1 to the video URL. This will make the video start playing automatically as soon as the page loads. Here's an example: https://www.youtube.com/watch?v=PSFS0EpgUA4&autoplay=1 If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. GA Gabriela A. trabajadora social Higher Education Used the software for: 2+ years ### "Super recomendado" October 20, 2025 5.0 Llevo años utilizando la plataforma y ha sido de gran aporte para el desarrollo de mis tareas. Es una plataforma muy amigable con el usuario y muy fácil de utilizar. Pros Jotform ha resuelto muchas de mis tareas diarias en la creación de formularios. Permite crearlos de forma tractiva, enviarlos mediante enlace, recibirlos y descargarlos en formato pdf o en xls. Además, permite personalizar el formulario a preferencia del usuario. También cuenta con plantillas que pueden ser utilizadas y personalizadas. Cons Al día de hoy, todo ha sido muy positivo y productivo con la herramienta. No he identificado desventajas o dificultades en su uso. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Por el beneficio de jorform de poder descargar los formularios en pdf Review Source Response from Jotform November 1, 2025 Hi Gabriela, Thanks for your positive review. We're glad to know that our platform has helped simplify your daily tasks and made form creation more engaging and efficient. It's great to hear that the customization options, templates, and flexible sharing and download features are working well for your needs. We appreciate your feedback. Feel free to reach out to us if you have questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. Adenrewaju O. CEO Real Estate Used the software for: 2+ years ### "Good review for Jotform" March 25, 2026 5.0 It's been good actually. I have grown to depend on Jotform for data collection, which has been critical to our improvement activities. Pros Easy to use, with nice reporting, exporting. It also integrates directly with my Hubspot CRM, which makes things easier. Fast response from Customer Support team too. They are actually helpful, even though i'm on a free account. Cons Sometimes i get security issues that trigger IP Suspension. In this period, me and my users can't access our onboarding form, and it affects our workflow. Thankfully, customer support team responds fast. Alternatives considered [Typeform](https://www.capterra.com/p/137289/Typeform/) Reason for choosing Jotform it had more forms in the free tier. Cheaper for me. Review Source Response from Jotform April 3, 2026 Hi Adenrewaju, Thanks for your positive review. We're glad to hear that ease of use, reporting, and exporting have been valuable for you, and that having a direct integration with your CRM helps keep everything running smoothly. Your support means a lot to us. Reach out to us if you have any questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. PG Patricia G. Customer Service Lead Hospitality Used the software for: 2+ years ### "Driving our guest feedback loop in the hospitality industry." March 14, 2026 5.0 Being a Customer Service Lead, I must be able to record guest information and service orders in the shortest time possible and not using a glitchy interface. This is a tool that I utilise in order to operate our online feedback forms and check-in surveys which have greatly decreased manual data input in our front desk team. Pros The drag-and-drop designer is highly intuitive and it is simple to design sleek and branded forms that could appear stunning on the mobile phone of any guest during their stay. Cons Those higher submission rates are high to the small business and the offline option is not very reliable with some complex widgets or slow connections. Review Source Response from Jotform March 29, 2026 Hi Patricia, Thanks for leaving a positive review. We're delighted to hear that the drag-and-drop designer felt intuitive for you and that you were able to create polished, branded forms that look great on mobile devices. Knowing the forms display well for your guests during their stay really highlights the value of a smooth mobile experience. Feel free to reach out if you have any questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. NO Naquia O. Owner Professional Training & Coaching Used the software for: 1-2 years ### "Perfect for self starters. " November 3, 2025 5.0 89/100. Like I said for the most part I love jotform been using it for all 4 of my businesses. I just know I can’t depend on customer service. Pros Ease of using, learning curve. A lot of what I like about it is listed online. It’s pretty simple and easy to use for links and payments even for the free version. Cons Customer service is not helpful rarely respond. The prices keep changing , the amount of forms per month keeps changing. Review Source Response from Jotform November 9, 2025 Hi Naquia, Thanks for leaving a positive review. We're happy to hear our platform's simplicity and smooth learning curve have made it easy for you to build forms, especially for sharing links and collecting payments, even on the free plan. Your feedback means a lot to us. We understand your concern about customer service responsiveness, and while we may fall short at times, we make it a priority to resolve any issues as quickly as possible. Regarding the pricing changes, it's true that Jotform occasionally updates its offerings; however, these adjustments do not affect existing users. All current customers are automatically grandfathered into their existing plans, including their pricing and limits. Feel free to reach out if you have any questions or suggestions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. Kim W. Executive Director Music Used the software for: 1-2 years ### "Jotform Ease and Peace of Mind" August 18, 2025 5.0 Impeccable. We are delighted with the forms, the ease to create new forms, to download the data and to make adjustments to customize. Pros We love the Jotform integration with MonkeyPod for our enrollment, registration and all things being user friendly for our community. We are able to customize the forms, easily manage the documents and the data collection is seamless. Cons A bit pricey but worth the clarity and data collection. We thought it was included with MonkeyPod but found we need a higher subscription for all the features we want. Alternatives considered [Airtable](https://www.capterra.com/p/146652/Airtable/) Reason for choosing Jotform Ease of use to set up the forms, and integration with MonkeyPod. Switched from [Airtable](https://www.capterra.com/p/146652/Airtable/) Integration with MonkeyPod meant we could capture all data automatically Review Source Response from Jotform August 21, 2025 Hi Kim, Thanks for leaving a positive review. We're delighted to hear that our platform really helps for your enrollment and registration needs and that integrating with your tool was seamless. We really appreciate your compliments. Reach out to us if you have questions or suggestions through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. VR Verified Reviewer Real Estate Salesperson Real Estate Used the software for: 2+ years ### "Easy customizable fillable forms" February 15, 2026 4.0 I like it very much. I use at I would say monthly. I use it as a screening tool.And as you get to know , you tool for my client. I would say , overall , I like the platform very much. Pros The ease of being able to send someone in questionnaire and allowing them to access it digitally. I also favored the custom ability of it. Cons How to prefer if it was easier to send for others to fill it out. Sometimes it will not allow the receiver to open it without a password. It's easily rectified, just by clicking a button and changing the way I'm sending it.But it typically resets back to that , and I don't always think to check it before I send to the receiver. Review Source Response from Jotform March 2, 2026 Hi, Thanks for your nice review. We're glad to hear our platform makes it easy for you to send digital questionnaires and that the customization options help you tailor them to your needs. Your feedback means a lot to us. If you have any questions or suggestions, feel free to create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll do our best to help. Tanzeeb I. Founder Sports Used the software for: Less than 6 months ### "Game-Changer for Startups Like Ours!" August 7, 2025 5.0 My overall experience with Jotform has been excellent. It allowed me to launch and scale core parts of the Aurex app without waiting on developers, thanks to its intuitive interface and powerful integrations. It’s a must-have tool in any startup’s stack. Pros What I liked most about Jotform is how easy it was to set up powerful forms without any coding. The wide range of integrations made it super simple to automate our workflows and scale user onboarding for the Aurex app. Cons The only downside I experienced was that some advanced features are locked behind higher-tier plans, which can be limiting for early-stage startups on a tight budget. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Jotform has way more features and I love the notification system and the fact that you can upload multiple media. Review Source Response from Jotform September 21, 2025 Hi Tanzeeb, Thanks for your positive review. We're happy that our platform made it easy to build powerful forms without needing to code, that's exactly what we aim for. It's great to hear the integrations helped streamline your workflows and support onboarding for the app you used. We appreciate your support. Let us know if you have questions from our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. PS Pereira S. Informatics Engineer Information Technology and Services Used the software for: 2+ years ### "Get your business ahead with Jotform's game- changing power to automate forms, streamline data collection and supercharge productivity " July 29, 2025 5.0 Our experience with Jotform has been outstanding. We rely on it to simplify our complex workflows and keep our projects moving on efficiently. By centralizing our form creation and data collection in one secure and user-friendly platform, we have eliminated countless hours of manual data entry and follow ups. It's intuitive interface and powerful automation features are the absolute gamechanger. They have helped streamline client onboarding and internal approvals, enabling us to stay organized and focused on core development tasks. We have seen faster project turnaround times, reduced administrative costs and a boost in productivity. We are excited to continue exploring Jotform's capabilities as we scale our operations and continue to deliver top tier software solutions to our clients. Pros Jotform is the most phenomenal form building software I have used. It offers a mobile app that makes it effortless for us to manage forms on the go and access data remotely. Its collaborative workspace is a huge advantage to our team because it enable us to work on forms simultaneously , boosting our efficiency and team work. I also love it's wide range of pre built templates and powerful customization options, which help us create forms that perfectly fit our unique project requirements. Jotform's robust integration capabilities makes it easy to connect it with tools in our tech ecosystem such as Google sheets and Dropbox. Lastly, I appreciate the advanced analytics in Jotform that gives us clear and actionable insights into firm performance and user engagement, helping us make better data driven decisions Cons So far we have fully enjoyed Jotform's capabilities and prompt customer support. It has delivered undiluted value for our money and more, hence we have no complaints about it. Review Source Response from Jotform July 29, 2025 Hi Pereira, Thanks for your positive review. We're happy to hear that our platform has been a valuable tool for your team. It's also great to know that our integrations and form analytics are helping you stay connected and make informed decisions. We truly appreciate your support and are pleased to be part of your workflow. Let us know if you have questions or suggestions from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. AD Amy D. Office Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "A must have!!" March 19, 2026 5.0 Overall, jotform has been a huge asset to our organization. Having the ability to have signed documents completed before clients come in for their first session is a must!! Pros Being able to capture signed documents from clients. We have documents that need to be signed before we can see a client. Joy forms allows us to get these signed prior to them ever coming in. Cons It is not the most user friendly on a mobile device. I have had many clients say that when they fill the forms out on their mobile device it is super tricky and complicated. Alternatives considered [Docusign](https://www.capterra.com/p/121506/Docusign/) Reason for choosing Jotform The price and ability to upload our current contracts and make them signable documents as well as them being able to enter in selected fields for questions Review Source Response from Jotform March 29, 2026 Hi Amy, Thanks for your feedback and for sharing how capturing signed documents has supported your workflow before meeting with clients. It’s great to hear that collecting signatures in advance has made your process smoother and more efficient. We also understand your concerns regarding the experience on mobile devices. While our forms are designed to be mobile-responsive by default, usability on mobile may still vary depending on the form’s design and the environment in which it is embedded. If you’d like us to take a closer look at a specific form or setup, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We’ll be happy to help. VR Verified Reviewer Residence Director Higher Education Used the software for: 1-2 years ### "Jotform Review" March 3, 2026 4.0 Very positive. It is very easy to use, I like the options I have and the ability to construct workflows within the software is great! Pros Ease of use Form customization Also the community help is so positive each time I have had a problem, the support from the community has been fast and reliable Cons The pdf editor/email editor is a little cumbersome and not as refined as their form editor. I have used it many times in the past and it kind of frustrates me each time. Review Source Response from Jotform March 29, 2026 Hi, Thanks for leaving a positive review. We're glad to hear that creating forms felt straightforward for you and that the community has consistently provided fast and reliable help when you needed it. Knowing you felt supported throughout your experience really means a lot to us. If you have any questions or suggestions, feel free to create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll do our best to help. Talk to a Capterra advisor for free and get results within 15 minutes.