Chiron Health

Chiron Health


4 / 5
15 reviews

Who Uses This Software?

Independent physician groups that accept mainly commercial insurance, and seek to provide a high quality technology enabled patient experience.


Average Ratings

15 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Chiron Health
  • chironhealth.com
  • Founded 2013
  • United States

About Chiron Health

Schedule and conduct video visits for your practice. Appointments integrate with your existing EMR or PM system.


Chiron Health Features

  • Appointment Reminders
  • Appointment Scheduling
  • Chat / Messaging
  • E-Prescribing
  • For Telepsychiatry
  • HIPAA Compliant
  • Multi-Provider Practice
  • Patient Queue Management
  • Practice Management
  • Video Conferencing

Chiron Health Reviews Recently Reviewed!


More than 2 years in and I still love it

May 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use for patients, clinical staff, and for providers. Integration into Athena for scheduling and for collecting copays. Support staff available at a moment's notice and has been highly responsive to help trouble shoot problems, which are often user error on the patient's end and NOT due to Chiron software or support. Highly responsive company and quality product.

Cons: Despite making things as easy as possible for patients, some patients are just slow to adapt to their own local tech challenges but support staff has been very helpful to trouble shoot w/ patients when that does occur, which is a minority of the time. And once someone has troubleshooted it once, they don't need to be again.

Overall: Has made telemedicine EASY to delivery to my patients the past 2+ years. And love the staff's ability to show insurance coverage for these visits..which is invaluable.

Chiron is a very good telemedicine platform

Nov 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy for patients and providers to use.

Reliable audio and video quality.

Able to expand my practice to other locations without the expense of opening satellite offices.

Great pricing.

Cons: Verification of the patient's insurance coverage is not always reliable.

Not as robust as I would like (great features would be a chat box between patient and provider and the ability to share my screen with the patient to show them test results).

A good idea in theory, but not reliable enough to use.

Oct 04, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: We are still interested in Telemed, but are going to look at other systems in hopes of getting a more reliable connection/service.

Pros: When it worked it was a nice way to see patients. The help desk is available to try to solve problems and were usually quick to respond.

Cons: I am not angry as I write this. My honest, "non-anger-driven" evaluation is it was very unreliable. The connection was more often than not a problem, and has become increasingly unreliable over the past 2 months for reasons I do not understand. The help desk is readily accessible. Unfortunately, they really could not offer much assistance when they tried. The usual help desk response was that the patient needed to update the ap (which patients had done already recently and did not make a difference) or that the patient didn't have a strong enough Wi-fi (even though patient reported their wi-fi had strong connectivity and was considered a high quality/fast wi-fi subscription.) So over the past month most of my scheduled telemed visits were unsuccessful due to connection problems. We lost revenue by trying to do telemed visits instead of an office visit.

Great Platform For Mental Health

Aug 20, 2018
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is very straight forward, easy to use, and simplistic in terms of the functions and options.

Cons: It tends to freeze and often have issues with volume.

Overall: Overall, it is a great platform for connecting with clients. It's helpful that it keeps track of time and the scheduling features are very easy to use. Additionally it allows you to charge clients directly and modify fees if necessary.

Capterra loader

Excellent Telemedicine platform

Aug 20, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It allows me to see patients virtually and bill them in the same session

Cons: Reliant upon internet connections which is not always perfect

Overall: I have been with Chiron for @ 5 years and am impressed with how they have and continue to integrate functionality. Their support team listens and supports our practice and our patients

I have used Chiron for telemed visits since 2016. I recommend their services without reservations.

Apr 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Exceptional support and troubleshooting available quickly during times of use, for any problems I am having and end users as well. Easy to set up and use, high quality Chromebook provided, great quality video and audio so long as end user's WiFi connection strong. Great people to work with at all levels of company.

Cons: At times quirky, as all software can be. And figuring out the workarounds is key, again as with all software. On the good side, the company is very receptive to feedback and to improving their product and user experience.

Overall: increased productivity, increased client satisfaction

Horrible, chiron claims to have 99% connection and a great support> NOT THE CASE

Oct 04, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: I like the IDEA they have to help practice with telemedicine.

Cons: They do not have good software that works. I gave chiron many months to fix problems so I could utilize this in my practice. I actually lost money. I got charged per month for service and never got that out of it. Example: Telemed at 9:00 am could not log on with out help till about 9:45 am so I could have seen 3 patients in the time I was trying to resolve issues with the software. They blame connection... well my patient did this last month and now cannot log on. I was pro active in having patient participate in the program, I even made fliers for this service. After these troubles, my patients refuse to do it again. Such a head ache on their end and mine. I am choosing to stop service with this company and look somewhere else.

Vendor Response

by Chiron Health on August 28, 2018

Hi Renee, we are sorry to hear that you have had trouble. We appreciate your valuable feedback and it has been shared within our organization. Most appointment quality issues we see are caused by patient connectivity issues, which is why we may have assumed this was the case. We will continue to be committed to your success with our product, and look forward to speaking with you soon.

Easy and quick appointments online

Apr 05, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the easy to use platform. It is very quick and easy to sign on and be in an appointment within minutes. I also like that you can see the patient status from the home page.

Cons: I have no complaints about the actual software. Overall my experience with customer service/tech support has been very good. THere have only been a couple instances where i needed help quickly and there was a little bit of a delay in response.

Overall: Allows me to see more patients during my schedule and cuts down on a lot of call back times to patients.

Capterra loader

Awesome way to work with my patients!

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: 1. It's easy to use

2. my patients love the app & the ability to video chart at their conveniance

3. there's always a support person available

Cons: 1. At times, the connections may be a little bad (but I don't think it s a software issue)

2. the sidebar does not always auto-refresh ( but the feature itself is great!)

Chiron Video Health Review

Aug 19, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the ease of the software. It is very convenient for both practitioner and patient. It allows appointments to be kept regardless of bad weather. It attracts patients from further distances as they don't have to worry about traveling far to keep their appointment.

Cons: There have been technical glitches: for example the screen sometimes "freezes".

Very simple solution for telemedicine, no bells or whistles, but do you really need them?

Apr 04, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Athena integration is pretty basic, pulls insurance data, runs a telemed eligibility scan and lets you know if the visit is covered with their copay. So far, no major issues. It performs as promised as long as you and the patient have a strong internet connection. For basic virtual visits, it works just fine.

Cons: If you are looking for a fancier or more comprehensive solution to share your computer screen, documents, images, etc. this is not the telemedicine platform for you.

Chiron has been a valuable asset to me in starting a my private practice.

May 23, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It offers convenience to both myself and my patients. I have many patients who live in rural areas far from my office, and this service has allowed them to receive excellent medical care without the commute. Customer service has been prompt when we have needed to reach out. The majority of patients have no problems using the software.

Cons: Patients who are very uncomfortable with technology have a hard time using the service and we have had a few issues with poor connections. Coverage for non-commercial insurance is not guaranteed.

Chiron has been a great addition to our practice.

May 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

Pros: Chiron has provided an easy way for our practice to review lab results and do medication follow ups without requiring the patient to come into the office. Patients are happy to not commute or have to wait for me if I am running behind in office that day.

Cons: If the patient has a poor connection, it has dropped the patient and told me appointment is over. This has only happened once, but it taught me to instruct every patient to check their signal/connection prior to appointment time.

The initial explanation of the functionality was not accurate. The company did not train me

May 24, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I can use anywhere and pts seem to like it.

It generates revenue for my practice.

Integrated with my emr

Cons: Still too soon to say. I have only been using for about 6 weeks.

Training and follow up fro. The company

Overall: Revenue generation by allowing me to see pts when I am away from the office

Great service

Nov 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use and our patients love the service!

Cons: Nothing. No comments. Service is great.

Overall: Great experience! Patients love the convenience.