# Doxy.me Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Doxy.me Software - reviews, pricing plans, popular comparisons to other Telemedicine products and more.

Source: https://www.capterra.com/p/158461/Doxy-me

---

# 

 Doxy.me Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Doxy.me

## What is Doxy.me?

Telemedicine solution designed for healthcare professionals. Doxy.me helps small clinics as well as large enterprises communicate with patients via live chat functionality, track patient queues, create personalized waiting rooms, and view meeting history on a unified dashboard. The white-label platform enables operators to use a personalized subdomain, provide role-based access to team members, and share room access with colleagues to streamline business processes.

## What is Doxy.me used for?

[Telemedicine](https://www.capterra.com/telemedicine-software/)

Top alternative

Featured

Overall rating

Based on 1,225 user reviews

Reviews sentiment

Positive

94%

Neutral

4%

Negative

2%

Pros & cons

Intuitive and accessible interface

Affordable HIPAA-compliant telehealth platform

Unpredictable connectivity disruptions

Recurring sound quality problems

Starting price

$35

Flat Rate, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

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Do you work for Doxy.me?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://doxy.me&name=Doxy.me)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Doxy.me

4.6 (1,225)

VS.

[4.7 (958)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/)

Starting Price

$35

Flat Rate, Per Month

Starting Price

$59

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.9 (1,225)

Ease Of Use

4.7 (920)

Value For Money

4.8 (971)

Value For Money

4.6 (637)

Customer Service

4.5 (712)

Customer Service

4.7 (756)

## Doxy.me alternatives

Highest Rated

[4.8 (497)](https://www.capterra.com/p/178984/Jane-App/reviews/)

Starting price

$54.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[3.9 (1,362)](https://www.capterra.com/p/129169/Tebra/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

74%

of reviewers

rated it above 4 stars

[4.8 (96)](https://www.capterra.com/p/159263/Better/reviews/)

Starting price

$35.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.4 (364)](https://www.capterra.com/p/124590/EMA/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

88%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/158461/Doxy-me/alternatives/)

## Who uses Doxy.me?

Based on Capterra reviews from the past 2 years

Talk to a software expert

to get a free software list  
tailored to your business needs

## Pros and Cons

Intuitive and accessible interface

97% positive reviews out of 235

Most reviewers describe ease of use as crucial, highlighting simple navigation and minimal technical barriers for all users.

Bradley C

Therapist, 1 employee.

"I use a lot of different platforms and Doxyme is the easiest and most intuitive by far. "

Unpredictable connectivity disruptions

72% negative reviews out of 100

Most reviewers report connection issues, including dropped calls and unstable sessions, often requiring restarts or alternative methods.

Cherie B

Psychologist, 1 employee.

"Connection issues can be frustrating when there are issues that seem unpredictable. But you figure out work arounds or restart the program. "

Affordable HIPAA-compliant telehealth platform

97% positive reviews out of 143

Most reviewers find HIPAA compliance essential for secure, cost-effective telehealth sessions, meeting insurance requirements.

Leslie B

Clinical Psychotherapist, 1 employee.

"The connivence, ease , confidentiality and options of this site works exceptionally well for me and for the patients I work with. "

Recurring sound quality problems

82% negative reviews out of 78

Most reviewers comment on audio issues, such as echoes, dropped sound, and lag, especially with mobile devices or poor internet.

Claudia M

Prescribing Psychologist, 1 employee.

"To many dropped calls and lag time in audio and visual communication."

Reliable privacy and data protection

95% positive reviews out of 58

Most reviewers appreciate security and access control, valuing encrypted sessions and confidence in safeguarding sensitive information.

Allandra-Marie E

Psychotherapist, 1 employee.

"It's affordability continues to give clinicians like me a secure space to carry out our important work without worrying about data leaks and privacy violations."

Frequent video and audio freezing

91% negative reviews out of 65

Most reviewers indicate freezing issues interrupt sessions, causing frustration and reducing the efficiency of clinical interactions.

Henry S

psychololgist, 1 employee.

"It worked fine when we started, but when there was a problem (freezing, audio loss, making sessions frustrating and discouraging clients)"

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

HIPAA Compliant

5.0 (436)

59.86% of 436 reviewers that rated this feature as important or highly important

Doxy.me offers strong HIPAA compliance, giving you confidence that sessions are secure and patient privacy is protected. Reviewers appreciate the platform’s legal reliability, BAA provision, and ease of maintaining confidentiality for telehealth and counseling.

Virtual Waiting Room

4.8 (386)

54.92% of 386 reviewers that rated this feature as important or highly important

With the virtual waiting room, you can see when clients arrive, customize messages, and share resources. Reviewers appreciate real-time notifications, the ability to communicate with waiting clients, and privacy between sessions, making scheduling and transitions smoother.

Video Conferencing

4.6 (330)

53.33% of 330 reviewers that rated this feature as important or highly important

Doxy.me enables secure video conferencing for telehealth, letting you meet clients from anywhere. Users think the static link is convenient, video quality is usually clear, and it supports multi-person sessions, though performance depends on internet connection.

Two-Way Audio & Video

4.7 (228)

61.40% of 228 reviewers that rated this feature as important or highly important

You get reliable real-time audio and video for telehealth sessions, enabling clear communication and visual assessment. Reviewers indicate that quality is generally good, though occasional lag or glitches occur, and value the flexibility for remote therapy and assessments.

One-to-One Messaging

4.6 (119)

44.54% of 119 reviewers that rated this feature as important or highly important

This capability helps you communicate privately with clients, especially during connectivity issues or when audio/video fails. Reviewers find messaging valuable for troubleshooting, sending reminders, and keeping clients informed while waiting or during technical problems.

For Medical Purposes

4.9 (268)

54.10% of 268 reviewers that rated this feature as important or highly important

Intended for medical use such as diagnosis, treatment, and consultation

Doxy.me 31 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Schedule appointments via a calendar

Create, manage, and send invoices or bills to customers

Communicate using direct chat or messages within the system

Track and manage adherence to policies for any service, product, process, or supplier

Automated reminders and confirmations for booked appointments and events via text or email

Add customized logos and colors to align with company branding

Store, manage, and track all electronic documents in a centralized location

Electronically collect payments for goods or services

Reminders sent via email

Public or private sharing of digital files such as documents, audio/video, images, and more

Intended for medical use such as diagnosis, treatment, and consultation

Doxy.me offers strong HIPAA compliance, giving you confidence that sessions are secure and patient privacy is protected. Reviewers appreciate the platform’s legal reliability, BAA provision, and ease of maintaining confidentiality for telehealth and counseling.

Ability to chat online in real time

Observe and track the demand, usage, progress or quality of a system, product, or user

For practices with multiple providers

This capability helps you communicate privately with clients, especially during connectivity issues or when audio/video fails. Reviewers find messaging valuable for troubleshooting, sending reminders, and keeping clients informed while waiting or during technical problems.

Create new forms and/or use ready-made online form templates

Accept, record, and reconcile financial transactions

Timed notification for any upcoming task, deadline, appointment, or activity

Remotely create and access treatment plans tailored to individual patients based on symptoms

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Plan availability and assign specific time slots for tasks and resources

Online portal through which end users can access the system, manage tasks, or obtain information

Set up connections to third-party platforms to improve business processes

You get reliable real-time audio and video for telehealth sessions, enabling clear communication and visual assessment. Reviewers indicate that quality is generally good, though occasional lag or glitches occur, and value the flexibility for remote therapy and assessments.

Doxy.me enables secure video conferencing for telehealth, letting you meet clients from anywhere. Users think the static link is convenient, video quality is usually clear, and it supports multi-person sessions, though performance depends on internet connection.

With the virtual waiting room, you can see when clients arrive, customize messages, and share resources. Reviewers appreciate real-time notifications, the ability to communicate with waiting clients, and privacy between sessions, making scheduling and transitions smoother.

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.6 (1,225)

4.6

Based on 1,225 reviews

## Pricing

Value for money

4.8 (971)

Free Trial

Free Version

[View pricing plan details](https://www.capterra.com/p/158461/Doxy-me/pricing/)

Free

$0.00

It includes:

-   Breach Insurance
-   Browser Notifications
-   Email Support
-   End-to-End Encryption
-   GDPR and PIPEDA/PHIPA Requirements
-   Marketing Materials
-   Meeting History
-   Meets HIPAA
-   No Patient Data Stored
-   Online Help Pages
-   Patient Queue
-   Secure Data Center
-   Text Chat
-   Unlimited Video Call Minutes and Sessions
-   User Community
-   Waiting Room
-   Website Badges

Professional

$35.00

Flat Rate,Per Month

It includes:

-   All Free Plan Features + Text and Email Invites Sent via Doxy.Me
-   Audio Calls
-   Edit Waiting Room
-   File Transfer
-   Group Calling Screen Share
-   HD Video
-   On-Demand Chat Support
-   Payments
-   Photo Capture
-   Room Passcode
-   Scheduled Phone or Video Support
-   Text & Email Notifications

Clinic

$50.00

Flat Rate,Per Month

It includes:

-   Admin Controls
-   All Professional Plan Features + Personalized Subdomain
-   Custom BAA
-   Customized Branding
-   Custom Security Review
-   Room Access Control
-   Shared Rooms
-   Simultaneous Calls
-   Teleconsent Form
-   Transfer Patient

Value for money

4.8 (971)

4.8

Based on 971 reviews

## Integrations

[

Stripe](https://www.capterra.com/p/123889/Stripe/)[

Okta](https://www.capterra.com/p/119653/Okta/)[

Cloudflare](https://www.capterra.com/p/155191/Cloudflare/)[

eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.5 (712)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.5 (712)

4.5

Based on 712 reviews

## User reviews

Overall rating

4.6

Based on 1,225 reviews

Filter by rating

5(845)

4(307)

3(45)

2(15)

1(13)

Mentioned topic

Sorted by most recent

AS

Alicia S.

Owner, Occupational therapist

Medical Practice

### "Simplicity and HIPPA compliant"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

2.0

2.0

Likelihood to Recommend

5/10

April 13, 2026

Ive enjoyed using it but I am unable to use it consistenly (with all clients) because of the tech issues mentioned above. Not worth paying for but the free version is good enough for certain purposes.

Pros

HIPPA compliance. Ease of logging in for clients and provider. Having your own provider URL (no portal creation necessary for clients). Simplicity of the interface.

Cons

High cost to purchase additional features like screen sharing. Often has an echo when clients speak. Poor connections, cutting out, freezing, needing to restart calls to help mitigate that.

Alternatives considered

[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)

[Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)

Reasons for choosing Doxy.me

HIPPA compliance. Convenience of a personal provider URL to login and not needing client app or portals.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AV

Angelika V.

Trauma counselor

Mental Health Care

### "Love new features!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 19, 2026

I love using it. The quality is great, it's reliable, and I don't have to worry about staying connected.

Pros

I love how the camera will shut down instead of lagging when connection is poor. Wonderful idea! I don't worry about losing important details just because I am having technical issues.

Cons

There's nothing I don't like. I use doxy.me as a backup for the companies that want me to use other sites.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Darwin C.

Licensed Professional Counselor

Health, Wellness and Fitness

### "Doxy.me is easy to use, affordable, and reliable. "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 11, 2026

I have been using Doxy.Me since it launched in 2013. I began searching for HIPAA comliant formats that were easy to be utilized by the patients, gave them the link in an email or text. Doxy.me hit all the parameters I was looking for.

Pros

I like Doxy.Me for its simplicity for my patients. There is no learning curve either for clinicians or patients.

Cons

The only con is the cost of paid subscription, however it's cheaper than most. However, I did use the Clinic version for several months while I was in private practice. It was worth the peace of mind.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MS

Maria S.

Psychotherapist

Mental Health Care

### "Very good site for a small therapy business. "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 19, 2026

Very positive experience. It looks very professional. Love the waiting room, and the fact that it is free.

Pros

Very easy to use. You can have your practice name as part of the link to log in. Keeps track of sessions and time spent in each.

Cons

Connection sometimes fail if client is not using a laptop and/or reliable internet connection. Sometimes it freezes.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SK

Suanne K.

Director of Pediatrics

Hospital & Health Care

### "Doxy.me and Surviving the Pandemic"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 23, 2025

The company has been so great to work with. The folks who started out with my organization in the beginning during the pandemic were incredibly caring and attentive. That relationship has continued to this day.

Pros

This product is easy to use and within 2 weeks I was able to learn how to use it myself and create content to educate my entire health center and get us up and attending to patients during the pandemic.

Cons

At first when the camera or microphone didn't work, I had no idea why and had to learn how to troubleshoot things like that, but this is part of all platforms.

Alternatives considered

[Doximity](https://www.capterra.com/p/205027/Doximity/)

Reasons for choosing Doxy.me

Doxy.me offered better features, better support.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MT

michael t.

Clinical Social Worker

Mental Health Care

### "Nice basic system"

3.0

Overall Rating

3.0

3.0

Ease of Use

5.0

5.0

Features

2.0

2.0

Customer Service

4.0

4.0

Likelihood to Recommend

5/10

October 6, 2025

Convenient but not like Zoom. Quality is not nearly the same. Is HIPAA Compliant which is essential

Pros

The price and availability. Easy to use. fairly reliable. Easy to report Problems. Responsive to complaints.

Cons

Can be very glitchy with some people and quality varies greatly. Voice is sometimes very very choppy

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RG

RACHELLE G.

Rachelle Goldberg, LMFT

Mental Health Care

### "Grateful for ease of use"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

10/10

October 3, 2025

I was intimidated by the idea of having to do telehealth but Doxy is the best I could have hoped for.

Pros

Having the same four word link each time and being able to get multiple clients on at the same time even if they need to be separate geographically.

Cons

recent difficulty with poor connections if client is on the mobile phone. Telephone calls in to the client disrupt the connection.

Alternatives considered

[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)

Reasons for choosing Doxy.me

simple link. Why do I have to use more characters if I already answered the question?

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CW

Carrie W.

Licensed Professional Counselor

Mental Health Care

### "My experience has been all positives"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

October 2, 2025

I have used Doxy since the pandemic (5 years) and cannot understand why medical providers would use something else. I believe that having to have an account and the meeting number nonsense gets in the way of things.

Pros

The ease of use for both myself and clients. I use doxy not only for telehealth appointments but it's what I use exclusively for consultations with potential new clients. I use the tier that has no charge and it's been more than enough for my needs.

Cons

I can't think of anything that I would indicate that I don't like. There's nothing that I've had happen in using doxy that was negative. Back in 2020-2021 there were occasionally connection problems, but I did not attribute that to doxy's service.

Alternatives considered

[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)

[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)

[Alma SIS](https://www.capterra.com/p/133283/Alma/)

Reasons for choosing Doxy.me

I had always liked Doxy for the ease of use, especially when directing consultations where to meet. And since AI note assistant is something I use, continuing telehealth on doxy has continued to be very easy

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

BC

Barbara C.

Licensed Clinical Social Worker

Health, Wellness and Fitness

### "The reliable Doxy.me"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

September 29, 2025

Overall it suits me and my clients very well! My clients actually feel more secure when I connect with them via Doxy.

Pros

I like that Doxy.me is reliable, private and secure, and easy to use. It's HIPPA compliant. Doxy.me is a great value for the price! Customer support is very helpful!

Cons

Nothing I can think of right now. Over time the ease of use has become better and better. Support videos have been helpful in this regard.

Alternatives considered

[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)

Reasons for choosing Doxy.me

Doxy.me is more secure and HIPPA compliant

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Cassandra S.

owner and therapist

Mental Health Care

### "Doxy is an integral part of my business"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 18, 2025

i love doxy and have been using it every time i work for the last 5 years! my practice is completely telehealth

Pros

i have been using doxy.me since around 2018, and it has been so helpful. the free version meets my needs, so it feels like its a huge asset to my business. whenever i have needed help, customer support was super quick to respond to me. it is so intuitive, so the learning curve was low, which helped when the pandemic happened, and all of my clients had to move to telehealth.

Cons

i use it daily, and its super helpful. sometimes it giltches, and everytime i start a call there is feedback that takes about 30 seconds to even out.

Alternatives considered

[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)

Reasons for choosing Doxy.me

hipaa compliant and specifically for medical professionals

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/158461/Doxy-me/reviews/)

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