Who Uses This Software?

All healthcare professionals


Average Ratings

151 Reviews

  • 4 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $29.00/month/user
  • Pricing Details
    $29/month per user when paid annually. Clinic solutions available.
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Doxy.me
  • doxy.me
  • Founded 2014
  • United States

About Doxy.me

Web-based HIPAA-compliant telemedicine system. Free for individual clinicians.


Doxy.me Features

  • Appointment Reminders
  • Appointment Scheduling
  • Chat / Messaging
  • E-Prescribing
  • For Telepsychiatry
  • HIPAA Compliant
  • Multi-Provider Practice
  • Patient Queue Management
  • Practice Management
  • Video Conferencing

Doxy.me Reviews Recently Reviewed!


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Social-Forward Healthcare

Apr 02, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the simplicity for patients to be able to access my virtual waiting room from anywhere. The features, as needed, is a great functional option; we're a nonprofit clinic and don't need all the features every day and don't need the cost to branch over every day. So, having the option to have them for a particular day is best for growth for any sized company and in any direction. Several other products were charging upwards of $300 per month when it was just me trying to reach patients in rural farming communities to prevent 3 hour travel times to get to the office. Doxy saved the day. Tele-health should be for ALL, not only those willing to pay the cost for convenience.

Cons: Not much; I do wish the app was still around. That made it easier for Providers on tablets, and notification when the Patient is in while multitasking.

Overall: I have had VERY few hiccups with quality, connectivity, and other technical issues, but they appeared to be concentrated around the time a major overhaul of the aesthetics and features was taking place. I love it, my patients love it, and my staff love it. We have attempted other programs with "better" functions, but those fell with empty promises and the "added functionality" was marketed to make work flow simpler, but they were just so much more confusing than Doxy. We are really please with Doxy, and don't foresee a change in any near future.

Vendor Response

by Doxy.me on April 03, 2019

Hi Kyle!

Thanks so much for the review! We are so glad doxy.me is fitting your needs. We also believe telemedicine should be for all!

Easy to use.

May 14, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Hipaa compliant. Free option, some paid features. No software required- runs on internet browser. Good mobile app. No log-in code required for each session . Clients don't have to register. Clients can log into the "waiting room" at any time. Custom virtual waiting room. You can message clients in the system.

Cons: Only runs on certain internet browsers. If I open another program (Skype, Facetime), I generally have to reboot my computer for Doxy to recognize my microphone again. Video and audio quality varies - often freezes up. Freezing up may be in part due to either my internet speed or the client's internet speed, so I am not sure how they could fix this. They do offer different quality levels (to match the internet speed) however on the paid version.

Overall: Videoconferencing with clients.

Vendor Response

by Doxy.me on June 04, 2018

Thank you for your review! Have you ever taken our diagnostic tests for freezing video? You can find a link at help.doxy.me! Doxy.me works on Safari, Chrome, and Firefox.

1st time review

Feb 01, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: clear sound & picture, 3 way calling, ability to have multiple staff using at the same time.

Cons: can't be used with average to weak signals.

Overall: We are a university based, urban psychiatry dept with the largest psych residency in the midwest. we have been using tel-psych services for ER, inpt., outpt & home based services. It has expanded the reach of the psychiatrists tremendously. The average age of a psychiatrist now is 62 y.o. The residents are learning from this experience & it has allowed us to reach the developmentally disabled, geriatric & medically compromised that were not receiving services before. Unfortunately Medicare & Medicaid will not pay for home based tele-med services yet so we are using Doxy with a foundation grant to publish the results & hopefully prove its value to the legislature.

The only consistent issue we have had with Doxy is bandwidth. In some areas, the signal is weaker & we can't use Doxy. we switch to a HIPAA compliant version of Go To Meeting as a back up, which doesn't appear to use as much altho' it has limits Doxy does not have. If Doxy had a "low power" version that could be used in these areas.......................

I use doxy.me to virtually supervise residents working to become licensed counselors.

May 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I was happy to find out about doxy.me at an ethics conference for counselors because doxy.me will sign a BAA to maintain confidentiality, unlike Skype or FaceTime. That allows me to meet virtually with my residents and to discuss confidential client information. I also am very happy that doxy.me has a free version for someone like me who is retired and only needs a few hours a month of access to see my residents. It was extremely easy to start with doxy.me, easy to sign the BAA, and easy to use. It also allows a simple way of access for my residents to come into my "waiting room." Additionally there are very few glitches in using the software, i.e. the video and sound are almost always perfect. And customer support is always ready to help. I have recommended doxy.me multiple times to colleagues including adding the website information to a bi-monthly newsletter article I write for my local counselor association.

Cons: I truly can't think of anything I don't like!

Overall: The ability to use a free HIPAA compliant virtual website in my supervising residents working towards licensure as counselors because my state allows virtual Clinical Supervision.

Vendor Response

by Doxy.me on June 04, 2018

Thank you for your review! We are so glad you find us easy to use and we fit your needs!

Your product is simple and works well for video conferencing with patients

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the fact that it is free because I only use the product now and then for particular clients. I think it is worth paying for given the issues I state below.

Cons: What is missing:

1. Online scheduling with:

a. A waiting list option that will inform clients on the waiting list of openings on a nightly basis .

b. Prepay requirement to schedule

c. Recurring appointments with recurring invoicing

(all are absolutely essential)

2. GPS location verification to assure:

a. That the client/patient is contacting the clinician from within the geographical boundaries of the state(s) where licensed to practice.

b. That the client/patient is contacting you from a location that is with in 15 miles of law enforcement and a hospital emergency room. Plus give me the phone numbers for emergency services in the area of the client.

c. Provide me with the current address and phone number of the client.

3. A consent page prior to meeting in which the client/patient will verify that they are

a. In a private and confidential location

b. In a location that is free of any threat to your safety

3. (very nice and extremely useful) A WordPress plugin for the service

4. (nice but not necessary) Either an interface for coordination with popular EMR software like OpenEMR etc or a full functioning EMR that coordinates with the popular clearing houses like OfficeAlly.

The first two items I have coded myself on my website and am using these applications now. The last Item I have also built into my website. It frustrates me that the telemental health options that are available do not offer items 1 and 2 given the laws around this product.

Overall: Secure HIPAA compliant video conferencing with a client

Vendor Response

by Doxy.me on June 04, 2018

Thanks for the review! I'll pass your ideas to our development team!

Great HIPAA compliant option! User friendly on both ends.

Jul 08, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy it is for me to use as a clinician and clinical supervisor and how easy it is for my clients to use as well. There's no learning curve involved on the client side, as far as I have experienced so far. I utilize Doxy.me for clinical supervision and for therapy sessions with clients. Telehealth is a great option for people for a variety of reasons (transportation, location, family responsibilities, etc.).

The video/call quality is fairly decent and stays connected about 90% of the time.

Cons: The video/call quality is pretty good, but calls have been dropped several times. I like having the "call test" option. Do clients have this also? I feel like maybe some of the call quality is affected by the user and not the platform.

I have found myself looking at the subscription many times but always deciding that I just cannot justify the cost. Even the basic subscription is a little too high for me. I would hate to have to increase client fees because my overhead increased significantly.

Overall: Low cost, user-friendly, HIPAA compliant option

Vendor Response

by Doxy.me on July 12, 2018

Hi!
Thank you so much for the feedback! As far as the call quality, have you checked in with our support team? We would be happy to schedule a test call to see why calls are being dropped. Clients can take the call test if they are in your waiting room. If you are interested in the paid version email courtney@doxy.me and she will send you a coupon code ;-)

Wonderful Telemedicine Platform

Apr 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: No download! Can be used on any device with an internet connection, camera and microphone. Easy for patients and easy for providers. I really like the text notification I receive when a patient is in the waiting room. I love being able to share my screen for going over the patients labs with them!

Cons: Wish it could make the internet work all the time. I have zero complaints about this program.

Overall: I am able to see patients all over my state, and not leave my office. It is so convenient for my patients as well. They do not have to drive to an office or take time off of work/school/family to attend the appointment. I have patients that utilize this platform during their lunch break.

It is wonderful for my patients that have extreme anxiety and do not appreciate or like to leave their homes, but desperately need a provider. This has been a wonderful platform and I will continue using it!

Vendor Response

by Doxy.me on April 04, 2019

Thanks for the review Cori!

I like that it is so easy to use for me & my clients, and nothing for them to download on their end.

May 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, nothing to download on the client's end. Client's are often at work, so can't use the office computers. Most of my clients go out to their cars for the appointment. Generally very reliable if the client has good cell service. I have the free version, so I can't comment on the usability of the other options.

I like that it is free, and HIPPA compliant. I looked at a lot of different programs when I started and funds were tight.

Cons: Most of my people have iphones, so the app is great. I wish their was an app for those people using Android phones, as it is a little clunkier going onto the doxy.me website and in through that way.

Overall: The ability to start an on-line practice for those with alcohol use disorder. Most people are very ashamed of the state they are in, and somehow not having to go to an office and confess their state is helpful to them.

Vendor Response

by Doxy.me on June 04, 2018

Thank you for your review! iPhone users can use Safari browser.

Online therapy made simple.

Mar 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease in which I can meet with my patients and even friends. Once I have created my account, no one has to sign up for anything. I can be assured of confidentiality. Once my patients have tried it, they love it. Even those who live near by sometimes prefer to see me online to avoid the drive. Overall I am very satisfied with this site.

Cons: The only negative thing is it is imperative that one's internet support is strong to avoid the glitches that occur sometimes. Usually just rebooting helps both of us.

Overall: I moved from one state to another. I am licensed in both states. Many of my former patients wanted to continue working with me. This allows me to make money from a distance.

Vendor Response

by Doxy.me on March 15, 2019

Thanks for your review! Glad you could "take" patients with you when you moved!

DOXY.ME for the win

Mar 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Doxy.me is an easy to use, HIPPA compliant (with BAA), free program. I love how easy it is to set up and send my own waiting room information to clients. They simply sign in and we are able to have a great quality video session with no cost to them or myself.

Cons: There really are no cons for this program. The free one is great for simple video and voice. If a person wants more features, pay for it. It's helpful and the additional features are well worth the price if you don't have another EHR platform that has those features. I have one set up already and just needed a video platform, for me it works great!

Overall: I use Doxy for my waiting room needs and virtual office. My clients find it easy to access and has traveled with me well throughout North and Central American journeys (it doesn't require a giant Internet signal).

Vendor Response

by Doxy.me on March 07, 2019

Hi John! Thanks so much for the review! Glad Doxy.me works wherever you are traveling!

I love Theranest, it allows me to navigate through 2 practices as a dietitian and therapist smoothly

May 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use is wonderful. I have 2 practices, thus I can use custom forms for my dietitian practice, and then also have my therapist practice. I can create 2 users (both me) so that when I give superbills with codes, clients can get the reimbursement they need.

Cons: I used the credit card program, which I love, and it is very easy to use; however, I do not like how they take out the charges separately as it is harder to manage and keep track.

Vendor Response

by Doxy.me on May 21, 2018

Thanks for the review!

Easiest Telemedicine platform

Apr 02, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use.

Simple. Not complicated. Similar to Skype.

HIPPA Compliant.

Great support staff.

Co-Branding is optional.

Cons: Payment option for patient should be prior to seeing the physician. As a doctor I don't like to discuss payments with patients.

Overall: I use Telemedicine in my Family Practice daily. It's an excellent, no nonsense platform.

Vendor Response

by Doxy.me on April 04, 2019

Hi Paul!
Thanks for the review! You can now take payments from a patient while they are in the waiting room before a call! Email support@doxy.me for more info.

Overall good. Better for an individual user than a group practice.

May 08, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's easy to use, pretty user-friendly, and pretty self-explanatory. The aesthetics are nice, I like the ability to submit claims directly (I wish I had an easier time of this), and I like the ability to make/use forms (would be good to be able to make these independently in a group account).

Cons: I started using this as an independent user before the practice I worked for started using it...it would have been great to integrate my data straight into the shared account but couldn't do it. Also have had some problems submitting claims (in that they never received them).

Vendor Response

by Doxy.me on May 21, 2018

Thanks for the review!

I use Doxy.me weekly, providing telemedicine services as part of my private practice. I

May 11, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I LOVE that Doxy.me offers their basic service free to individual users! I will likely upgrade as I build my practice and start providing online trainings that will benefit from the added feature of screen share.

Cons: Because Doxy.me is a web based service that requires a robust WiFi connection to work well, I do experience issues with connectivity on a fairly regular basis, especially when my clients are using an internet provider that doesn't have a string bandwidth, such as fiber optic or 5G. I'm fortunate that the city I live in has high speed internet at an economical cost!

Vendor Response

by Doxy.me on June 04, 2018

Thank you for your review! We have Optimized Quality for patients who are on a slower connection. Be sure to try it out sometime!

doxy.me takes the guesswork out of working on a video platform

Mar 01, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easily I am able to log on daily. How easily and simple it is for clients, they just follow my link!

Cons: The bot that pops up at the start is a little daunting sometimes. Kinda like a nosy neighbor peering over my fence.

Overall: I love working on a video platform. I have lower monthly expenses. The rapport building with my client translates over the internet which was a concern of mine starting out. It's a wonderful way to reach clients that need my expertise but live in isolated areas of California.

Vendor Response

by Doxy.me on March 07, 2019

Hi Susan!
Thanks for the review! We will look into that nosy neighbor for you! :-)

Doxy.me is remarkably easy to use and saves my practice time and money.

May 09, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is a free, secure platform for connecting with patients who aren't able to attend sessions in the office. It is remarkably easy to use, with nothing to download. It runs smoothly so long as both parties have high speed internet access.

Cons: Very often, my patients and I need to re-start our "connection" because the sound isn't working (not because the microphones aren't on), there is an echo, or there is some issue with the video lagging. This happens once every other call to give a sense of the frequency.

Overall: A free, secure platform to connect with my clients wherever they are.

Vendor Response

by Doxy.me on May 21, 2018

Thanks for the review! Sorry about the connection problems. Email support@doxy.me if you would like to try a test call. :-)

We use it for everything

Mar 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use, uncomplicated User interface, reliable, great support

Cons: its all good. All the negatives have been addressed by the company. They upgrade it frequently, always improving on the product

Overall: Using since 2016. Its changed our clinic for the better

Vendor Response

by Doxy.me on March 04, 2019

Thanks so much for your review Dr. Jogi! We are so happy that telemedicine has changed your clinic for the better!

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I provide distance psychotherapy and generally find it reliable and of pretty good quality.

May 08, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's ease of use is excellent for both me and my clients. I and my clients also love the waiting room feature.

Cons: There had been an earlier feature where I could boost the quality by clicking on a button. Now that option requires an upgraded service and a fee. Also, I use the conversation box to take notes during the session; would love for the option to make the font bold!

Overall: I can provide an effective psychotherapy service to people around the globe.

Vendor Response

by Doxy.me on June 04, 2018

Thanks for the review! We are working on the font in the chat box!

Capterra loader

This software has allowed me to provide telemedicine services to my clients almost effortlessly.

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I appreciate the ease of use. It is a viable option for even the most technophobic among us with just a bit of coaching. The instructional videos are great, as well as tech support from the staff.

Cons: Some clients don't have the right browser and that can be a bit confusing. It would be helpful if it worked with all the common browsers.

Overall: Allows more clients to access treatment when they need to.

Vendor Response

by Doxy.me on June 04, 2018

Thanks for the review! Doxy.me now works on Safari in addition to Chrome and Firefox.

Used Doxy successfully for about 6 mths, and now it is freezing constantly during sessions

Sep 21, 2017
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: In the past I would have said easy to use and reliable ..

Cons: I have tried every possible combination to have the highest speed possible, and my clients have high speed service, but Doxy is constantly freezing up during sessions. I used to have excellent service with Doxy and I'm wondering why it has changed. When I do Doxy's diagnostic service it says everything is "excellent", but I can tell you it is not!I have already paid for the service for the year, but I'm considering switching. I received an email from the CEO of Doxy a month or so ago saying he was leaving and i am wondering if things have changed and the service isn't what it used to be?

Overall: It was working really well for client appointments (which I do a lot of using tele conferencing systems) but has become extremely unreliable in the last month. I did recommend it to one colleague who is having similar issues

Vendor Response

by Doxy.me on September 25, 2017

Hi Sonya, I'm sorry for the trouble.

We haven't changed anything in the past couple months in regards to the quality of our service. I'd be happy to jump on a call with you and see what might be going on.

Sometimes even things like not having a recent software update installed can have negative effects on performance - so I'm confident we could get it worked out.

We also have a satisfaction guarantee so we will refund you for any unused time on your yearly plan if we are not able to come up with a solution for you.

I sent you a email as well so we can setup a time to troubleshoot.

Thank you,

Dylan Turner
dylan@doxy.me
CTO and Cofounder

Easy to use, free, HIPAA-compliant

May 08, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like how easy to use this software is. I like how it is compatible with Macs and pcs as well as also having a mobile app. I also like how it sets up a virtual waiting room for your clients to check in to while waiting to see you.

Cons: This software has been pretty easy to use. Occasionally I have connectivity issues, but that is rarely and has decreased over time.

Vendor Response

by Doxy.me on June 04, 2018

Thanks for the review! You can use Safari now on phones instead of the app.

Doxy is functional, easy to use and reliable

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Doxy is easy to download and usable on computers and telephones. Accessible to all and broadens the range of patients who can be helped. The video is clear and the waiting room is customizable. The staff is helpful when challenges arise.

Cons: I really like this software, however, it would be best if it could be synced to EHR for functionality.

Vendor Response

by Doxy.me on June 04, 2018

Thanks for the review! I will let our development team know of your request of ehr integration.

Wonderful solution for video session. Easy to use, great quality from phones or computer

May 12, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: I really like this software and my clients love it too. It is secure and easy to use. Great quality performance. Client love that they don't need to have an account

Cons: Often does not initiate well at login and interaction with the speakers does not work well. The only solution we've found so far was to restart, which is not ideal at all.

Vendor Response

by Doxy.me on June 04, 2018

Thank you for your review! You can contact us about the login/speaker issue at support@doxy.me

Simple and easy to use site. Have had some issues around clients unable to visually connect with me

May 12, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Its ease of use, no download of software requirement, that you can text clients before entering a session if you are running late.

Cons: That there is no audio feature (you have to enter a video session firstly and then select the audio option) although there is 3-way audio chat it would be a great feature to have as a group video chat option. Also, I use a separate site for bookings to occur, it would be useful if clients can book direct on doxy.me

Overall: A space where I can connect with clients safely and privately.

Vendor Response

by Doxy.me on May 21, 2018

Thank you for your review!

Audio only calls is something we are developing. Hopefully soon!

great HIPPA compliant platform

May 11, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: I like the customizable waiting room, the reliable and stable platform, and the professional interface.

Cons: They changed to make the 'optimize for slower internet' feature paid only- this seems sneaky. It should work well no matter what version one is using.

Vendor Response

by Doxy.me on May 21, 2018

Thank you for your review!

Our Optimized Quality was available to everyone during our beta testing. It's a paid feature due to the cost to provide it. We wish we could make all features free!

Doxy.me is ideal for mental health professionals

Jul 01, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how easy the platform is to use- for both me and the client. the video quality is clear. the appearance of my "virtual office" is professional and I like being able to personalize and change it.

Cons: I would like to have a secure email-type messaging service as part of the platform.

I have had a few clients who were intimidated by having to install a particular browsers for doxy.me because they were unfamiliar with computers.

Overall: I am enjoying doxy.me very much and plan to continue to use it in the future. It meets my needs for security and ease of use without a lot of fuss. :-)

Vendor Response

by Doxy.me on July 04, 2019

Thank you so much for the review Beverly!

Using doxy.me has been an overall good experience for patient privacy and ease of use.

May 08, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Encryption, waiting room for clients, link that is easy for clients to use. This program allows for an in-person experience and allows for healthcare to be conducted at the client's office or home.

Cons: Signing in can be difficult at times with no picture available. This happens more than I would like

Overall: HIPPA-compliant healthcare services for my patients

Vendor Response

by Doxy.me on June 04, 2018

Thanks for the review! Glad you are having a great experience!

Very easy to use, both for client and provider.

May 11, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Doxy.me is very easy to use. The online waiting room is an excellent feature which is helpful if either party is early or late to the call.

Cons: The call quality is sometimes limited, even when the client has a decent internet connection. Both parties should have a very strong internet connection.

Vendor Response

by Doxy.me on May 21, 2018

Thank you for your review! Have you ever taken our diagnostic tests for video quality? You can find a link at help.doxy.me!

Easy to use and integrate into business practice

May 09, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like that there is a personalized link for me to send to my clients and that there is a waiting room. This allows me to keep track of who is signed in, and start the chat when I'm ready.

Cons: At times, it has cut out mid-session despite internet connection appearing to be great. I've also had to refresh the browser a few times to be able to see my client in the waiting room. In the 2 or so years I've used it, there was only 1 time to my knowledge in which the website was down.

Vendor Response

by Doxy.me on May 21, 2018

Thanks for the review! Sorry about the connection problems. Email support@doxy.me if you would like to try a test call. :-)

Perfect for small counseling office

Mar 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Works with clients all over the world, might be glitchy from time to time due to wifi connection, but usually bounces back quickly. It has been easy for my clients, they don't have to install anything.

Cons: Really there are no cons, I've been using Doxy for 2 years and it is pretty consistent.

Overall: I use the free version because I've currently worked with less than 10 tele-clients at a time, but have been using Doxy for 2 years now. I'll stick with it and later this year when I expand my services I'll get a paid option for the extra features.

Vendor Response

by Doxy.me on March 07, 2019

Hi Jennifer!
Thanks for the review! We are so glad you have been a long time user!

My clients and I love Doxy.me. It is easy to use and generally very stable. Good sound & image.

May 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple for clients to use (they just follow a link I send them by email). They don't have to sign up for anything.

Cons: There was a day when the site was not working properly, and I had to find an alternative way to communicate with clients.

Overall: easy to use, confidential.

Vendor Response

by Doxy.me on June 04, 2018

Thank you for your review! The day Doxy.me did not work was due to an upstream service provider. It shouldn't happen again!

Use it Weekly

Mar 01, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have tried other sights and find doxy.me the most user friendly.

Cons: I do have more freeze ups than I would like. They are fewer than when I started using doxy.me two years ago.

Overall: Excellent

Vendor Response

by Doxy.me on March 07, 2019

Thanks for the review!

Capterra loader

I've been using doxy.me for about 2 years. I use it for 1-10 sessions a week.

May 08, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that it's free. I'm trying to establish my practice, so having a free HIPAA compliant software program is wonderful. I also like that my clients dont have to register or download anything to use this.

Cons: The video quality is not always good and sometimes the sound doesn't work. I just call the client and use my speaker phone as the speaker and mic.

Overall: I get to see my clients from afar. I appreciate the ease of seeing them via online/video appointments.

Vendor Response

by Doxy.me on May 21, 2018

Thanks for the review! Sorry about the connection quality. Email support@doxy.me if you would like to try a test call!

Doxy has allowed to work with clients remotely and be assured that their privacy is protected.

May 08, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Clients I see can easily access the software with minimal instructions on how to do so. For clients utilizing apple products, the app they can download makes doxy very simple to run for a person who doesn't have a lot of computer experience.

Cons: The software will sometimes quit or experience technician difficulties such as echoing. This can be fixed by shutting down entirely and rebooting. It's a minor inconvenience.

Vendor Response

by Doxy.me on June 04, 2018

Thanks for the review! iPhone users can now use Safari instead of downloading the app.

Best virtual platform

Jul 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple and multi-modal (PC, phone, tablet)

Cons: I like it all, there are no negatives so far.

Overall: Clients love the simplicity and the virtual waiting room. I am using the free version and it's excellent.

Capterra loader

Love Doxy...it works more effeciently than a lot the other EHRs I have tried.

May 14, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are a ton of pros. Ease of use, no time limits, free and/inexpensive for professionals, great support, easy for clients to use, no downloads, love the virtual wait room. Works seamlessly across platforms. DEFINITELY MORE PROS THAN CONS! I recommend doxy all the time.

Cons: Occasional gliches with use, freezes up on occasion. Not as bad as other products I have used. Better than most.

Overall: I can reach my clients in an effective, effecient way that does not cost me an arm and a leg and is HIPPA compliant.

Vendor Response

by Doxy.me on June 04, 2018

Thank you for your review and your recommendations!

I have been using Doxy me in my practice for over a year. I am currently seeing about 6 clients/week

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: I like the ease of use for myself and the clients. The video quality is consistent when clients have reliable internet.

Cons: I would like for myself and my clients to be able to call for customer support, but my agency does not subscribe to the paid version.

Vendor Response

by Doxy.me on June 04, 2018

Thanks for the review! You can email support@doxy.me for any support related questions.

The Best Platform I've used

Mar 02, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The great ease of use for me and my clients.

Cons: I don't have any complaints about this product. I would like to see it available for other internet browsers.

Overall: My practice is solely Telehealth. I love being able to have this quality product to help my business succeed.

Vendor Response

by Doxy.me on March 07, 2019

Hi Kai!
Thanks for the review! I will forward your browser request to our development team.

Overall a great system, with a few glitches

May 11, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's extremely easy to use, both for me and my clients. The setup is professional and user-friendly. Clients and I can access Doxy via mobile phone, which is great.

Cons: Occasional (but too frequent) glitches in the connection (dropped calls, connection freezes, etc.) that are frustrating when they occur during a therapy session. I use the free version so perhaps this is improved with the paid version, but I'm not sure if it would be worth it to upgrade.

Vendor Response

by Doxy.me on May 21, 2018

Thank you for your review! Have you ever taken our diagnostic tests for freezing video? You can find a link at help.doxy.me!

You can email support@doxy.me if you would like a trial of our paid version so you can test out Call Optimization. :-)

Freedom to see clients when needed without the hassle of transportation.

May 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It is similar to an actual therapy process. There is a waiting room where you click to start session. I appreciate the ease of logging in and that the sessions are password protected. It has made connecting with clients who would miss sessions due to barriers much easier. I'm very grateful for this software.

Cons: It is important for your clients to have an up to date computer or iPad. This can be hard to explain to those that aren't familiar with technology. If their computer hasn't been updated then the software doesn't work as well, even if yours is up to date.

Vendor Response

by Doxy.me on June 04, 2018

Thank you for your review! We are so glad patients are no longer missing sessions!

Super easy to use. Love that no one needs much software for it to work

May 14, 2018
4/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is. It is free, HIPPA compliant. There are usually minimal disruptions to the feed. So quick to load and the quality is really great.

Cons: The camera can't turn around on the patient side (front and back facing camera) no screen sharing for the free version. If the person navigates away from the app on a phone it drops the call.

Overall: HIPPA compliance. Ease of use. A lot of buy in from the other users. Minimal cost or support up front.

Vendor Response

by Doxy.me on May 21, 2018

Thank you for your review!

I have enjoyed using doxy for the past 2 years to see my clients on a secure, hipaa compliant websit

May 08, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use for my clients, free for me which I enjoy and appreciate given that competitors are not free

Cons: Sometimes the connection is choppy despite me having a strong signal, occasionally there will be a sound delay which is bothersome, the new feature that allowed a stronger connection that was in beta was helpful

Overall: Connecting with my clients when they're unable to meet face to face

Vendor Response

by Doxy.me on May 21, 2018

Thanks for the review! Sorry about the connection problems. Email support@doxy.me if you would like to try a test call. :-)

Like the ease of using doxy.me

May 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: The ability to work anywhere with anyone! Helps make life easier so I can schedule meetings when convenient for folks who might be in a different time zone. Has increased my productivity by far!

Cons: Sometimes the video is a little choppy and lags but that is likely due to the quality of internet connection on either end user. Sometimes the video quality is not as clear and other times it is fine.

Vendor Response

by Doxy.me on June 04, 2018

Thank you for your review! Being able to work anywhere is the best!

Doxy.me is a great platform for HIPAA compliant telemedicine

May 08, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is very convenient to use. My patients have never had a problem logging in with the url etc. I really like the fact that I can use my computer or my cell phone.

Cons: I have hit some glitches while using the platform. I don't know if it is my computer or the software, but infrequently I have had my camera go black in the middle of a session. It is easy to fix by refreshing the page, but it is bothersome. Also poor wifi gives pixelated images. This is not necessarily a software issue, however.

Overall: It facilitates HIPAA compliant telemedicine.

Vendor Response

by Doxy.me on June 04, 2018

Thanks for the review! We do have Call Optimization for patients who are on a slower network.

It has been convenient, affordable, moderately reliable, and meets my specific needs professionally.

May 09, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love the affordability of the software. It is easy to share the link to my waiting room. My clients have found the program easy to use.

Cons: I wish their was a better group therapy setting. The video feed cuts out periodically and I can only hear the person, but can't see them. I wish there was a white board feature so I could do psychoeducation during a session. It might be helpful to have a dual screen feature for my end to share resources and images when explaining neurobiology.

Vendor Response

by Doxy.me on May 21, 2018

Thanks for the review! I love your ideas! Please share them at discuss.doxy.me. We base our development off of what is requested there.

Client Friendly

Mar 02, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Having clients NOT have to create an identity/login was critical to me to preserve their confidentiality and sense of confidentiality. Other video interaction tools require this and then how are they using your client data? Hipaa compliant and a BAA.

Cons: N/A

Overall: I do psychotherapy with clients and Doxy.me was the best choice for me and my clients out of all the systems I evaluated.

Vendor Response

by Doxy.me on March 07, 2019

Thanks for your review!

Great for Coaches too!

Jan 28, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: They have a free version! It has enough features on the free version for a new practice to get started. Plus, it was easy for my clients to use too!

Cons: Free option has its limitations. However there are paid pricing plans that will work for a thriving practice.

Overall: Great. I use it almost everyday and recommend it to all my peers. Thanks doxy.me for offering a free version for those who are just starting out.

Vendor Response

by Doxy.me on January 29, 2019

Thanks for the review! :-)

Excellent telemedicine source

Mar 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use doxy.me to provide telemental health services. It is easy to use for both me and my clients. Clients do not have to download special software to use it, and it's HIPAA compliant. Love it!

Cons: You do need to have at least two or three bars of service, but that has only been a problem for me one time.

Vendor Response

by Doxy.me on March 07, 2019

Hi Angie!
Thanks for the review! Glad you are liking the platform!

Decent. I am using the free option, so I am thankful to have a no cost HIPPA compliant option.

May 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: It is HIPPA compliant, it is free, it is reliable about 85% of the time. It is an option to offer video conferencing to my clients.

Cons: I cant use it on Safari, it is undependable some of the time, the picture isnt super clear, the quality of sound and video can be questionable.

Vendor Response

by Doxy.me on May 21, 2018

Thank you for your review! Have you ever taken our diagnostic tests for video quality? You can find a link at help.doxy.me!

P.S. We are now compatible on Safari!

Super user friendly!

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that it allows me to talk with patients all over the world and is very user friendly. I love that it is as easy as just sending someone a webpage.

Cons: Connectivity which is more-so a local problem rather than that of doxy. I also wish that the share screen option was available for everyone.

Vendor Response

by Doxy.me on June 04, 2018

Thanks for the review! We have Call Optimization for patients on a slower connection.