Doxy.me

Doxy.me

4.5 / 5 11 reviews

Who Uses This Software?

Telemedicine providers


Average Ratings

11 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $29.00/month/user
  • Pricing Details
    $29/month per user when paid annually. Clinic solutions available.
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Support
    Online

Vendor Details

  • Doxy.me
  • doxy.me
  • Founded 2014
  • United States

About Doxy.me

Web-based HIPAA-compliant telemedicine system. Free for individual clinicians.


Doxy.me Features

  • Appointment Reminders
  • Appointment Scheduling
  • Chat / Messaging
  • E-Prescribing
  • For Telepsychiatry
  • HIPAA Compliant
  • Multi-Provider Practice
  • Patient Queue Management
  • Practice Management
  • Video Conferencing

Doxy.me Reviews Recently Reviewed!

I can't believe this is free!

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that there is one URL that I have my clients bookmark for ease with accessing their appointments. I love the waiting room feature. I love how easy it makes my life because it's a secure, HIPAA-compliant

Cons: Sometimes it can be a little glitchy where I have to re-sign-in, but it's not a deal-breaker and doesn't happen that often.

Amazing for free!

Oct 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The fact that this brings hipaa compliant (with BAA) to the market for free is amazing, I do not see any other platforms offering this.

Cons: I wish there was more customization for the waiting room, but this is a minor gripe for free software!

Used Doxy successfully for about 6 mths, and now it is freezing constantly during sessions

Sep 21, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: In the past I would have said easy to use and reliable ..

Cons: I have tried every possible combination to have the highest speed possible, and my clients have high speed service, but Doxy is constantly freezing up during sessions. I used to have excellent service with Doxy and I'm wondering why it has changed. When I do Doxy's diagnostic service it says everything is "excellent", but I can tell you it is not!I have already paid for the service for the year, but I'm considering switching. I received an email from the CEO of Doxy a month or so ago saying he was leaving and i am wondering if things have changed and the service isn't what it used to be?

Overall: It was working really well for client appointments (which I do a lot of using tele conferencing systems) but has become extremely unreliable in the last month. I did recommend it to one colleague who is having similar issues

Vendor Response

by Doxy.me on September 25, 2017

Hi Sonya, I'm sorry for the trouble. We haven't changed anything in the past couple months in regards to the quality of our service. I'd be happy to jump on a call with you and see what might be going on. Sometimes even things like not having a recent software update installed can have negative effects on performance - so I'm confident we could get it worked out. We also have a satisfaction guarantee so we will refund you for any unused time on your yearly plan if we are not able to come up with a solution for you. I sent you a email as well so we can setup a time to troubleshoot. Thank you, Dylan Turner dylan@doxy.me CTO and Cofounder

Generally a great experience when working with clients.

Aug 04, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is simple to use and customer support is always there to answer questions. Customer service has gone out of the way when I took time off to ensure everything was working as it should.

Cons: I have issues with the mic. Other than that on occasion of a client uses a cell device the picture drops out.

Overall: this allows me to expand my practice from beyond the community I am located and allows me to continue to assist active duty and veteran military members.

Excellent!

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Reliable. Excellent customer service. Responsive.

Cons: A little quirky when using a weak Wifi signal

Overall: Fantastic customer service and easy to navigate for both practitioners and client. The service is consistent, simple, and easily accessible by multiple devices. I highly recommend for private practice practitioners who are looking to support clients remotely.

Vendor Response

by Doxy.me on April 12, 2017

Hi Sybil! Thank you for taking the time to share your feedback! We appreciate it and are happy to hear about your positive experience with our team and our telemedicine solution, We'll be pushing updates that will make wifi use on low bandwidth connections even better. If you need anything please reach out to me @ andrew@doxy.me or our support team. -Andrew CEO, Doxy.me

Perfect free software for private practice for video sessions w/ HIPPA compliant

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Free. Ease of use. Customer service.

Cons: none

Overall: I love this company and their software. It's free for sole practitioners. Allows both video client calls and audio only. It doesn't drop calls, gives good quality and you can put a direct link to your website for clients. Never had a problem with it. And any time I had questions they replied within a few hours. We need more companies like this!

Recommendations to other buyers: Wish they'd do text and emails!

Vendor Response

by Doxy.me on February 23, 2017

Hi Amita, Thank you for your feedback! We appreciate it. We just added text/email notifications to our professional and clinic accounts. You can connect your email account to doxy.me so when you click "email" button from your dashboard. Here's a support article with more details https://help.doxy.me/doxy-me-support/troubleshooting/email-button-not-working You can also use our messaging feature like you would text messaging to communicate with patients. It's HIPAA compliant. If you need anything else you can email me at Andrew@doxy.me. Thank you. -Andrew Founder | Chief Business Development Officer

Great idea but poor connection

Feb 13, 2017
2/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Comments: I signed up for doxy.me to provide video therapy. I had good success with doxy.me for two or three sessions, but since those initial sessions, I have been unable to obtain a good internet connection and have had to use other platforms for video therapy.

Vendor Response

by Doxy.me on February 13, 2017

Hi Dr. Kahler, Thank you for your feedback. I'm sorry to hear you've had trouble. We want to help. Many things can affect call quality and I'm going to contact you by email and connect with our support head. If you need anything else you can reach me at Andrew@doxy.me or contact me directly at 646-318-4276. Andrew

1st time review

Feb 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: clear sound & picture, 3 way calling, ability to have multiple staff using at the same time.

Cons: can't be used with average to weak signals.

Overall: We are a university based, urban psychiatry dept with the largest psych residency in the midwest. we have been using tel-psych services for ER, inpt., outpt & home based services. It has expanded the reach of the psychiatrists tremendously. The average age of a psychiatrist now is 62 y.o. The residents are learning from this experience & it has allowed us to reach the developmentally disabled, geriatric & medically compromised that were not receiving services before. Unfortunately Medicare & Medicaid will not pay for home based tele-med services yet so we are using Doxy with a foundation grant to publish the results & hopefully prove its value to the legislature.

The only consistent issue we have had with Doxy is bandwidth. In some areas, the signal is weaker & we can't use Doxy. we switch to a HIPAA compliant version of Go To Meeting as a back up, which doesn't appear to use as much altho' it has limits Doxy does not have. If Doxy had a "low power" version that could be used in these areas.......................

All and MD needs for great televisits with patients and get paid

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use for patients and doctors.

Cons: Android app is buggy but works fine on chrome app.

Overall: The software accomplishes all you need. Simple FaceTime-like interface for android, iOS and PC. Gets the job done and satisfies requirements for getting paid for televisits. The tech support is excellent.

Vendor Response

by Doxy.me on January 31, 2017

Thank you for your review. We're working on updates for our android app that will address your feedback. If you need anything else let us know. Founder | Chief Business Development Officer

Great experience with Doxy.me for my telepsychology clinical work!

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use..NO DOWNLOADS.

Cons: No EMR tool that is integrated within the software to centralize my technology for my practice.

Overall: I've used Doxy.me for the last 3 years. It has made doing telepsychology much easier. My patients don't have to download anything, they can just go to my link with a Chrome browser. It helps that if my patient and I are both on the move or traveling we can do the session using our iPhones. My patient had some difficulty at the beginning due to using the wrong browser but my patient was able to reach out to Doxy.me and Courtney was really helpful. I really appreciate that as I'm not so tech savvy. I've upgraded my account to the Professional version because of the features it offers I take private pay from patients and they can pay me during a live call, we send information using file transfer, and I can show them online resources using the screen share feature. I'm really happy with my experience with Doxy.me and suggest them often to my psychology colleagues.

Recommendations to other buyers: I think a focus on consultation, supervision and training (connecting experts together through webinars) could really help this tool flourish within the psychological community.

Vendor Response

by Doxy.me on January 31, 2017

Thank you for your feedback. We appreciate you taking the time to share your insights. In regards to EMRs our philosophy is that providers should use their existing EMR or another solution in parallel with a doxy.me visit. Telemedicine solutions with integrated EMR/EHR's make the user experience harder and more costly for the provider. Most providers have doxy.me on one side of the screen and an EMR on the other. Many providers use the free solution offered by www.practicefusion.com or www.practicesuite.com If we can do anything else please let me know. Founder | Chief Business Development Officer | Andrew@doxy.me

Amazing Telemedicine Product!

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Their customer support team is amazing! They respond to me very quickly. You can tell their employees are passionate about what they do.

Overall: Doxy.me has been a lifesaver for my business. It is really easy to use and patients have been loving not having to drive for an appointment. You also can't beat the price- FREE! The free version even comes with a BAA. It really is an amazing product.

Recommendations to other buyers: Try it out! It's free, you can't go wrong with a free product! I tell all my colleagues to sign up with Doxy.me.