Doxy.me

Doxy.me


4 / 5
105 reviews

Who Uses This Software?

All healthcare professionals


Average Ratings

105 Reviews

  • 4 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $29.00/month/user
  • Pricing Details
    $29/month per user when paid annually. Clinic solutions available.
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Doxy.me
  • doxy.me
  • Founded 2014
  • United States

About Doxy.me

Web-based HIPAA-compliant telemedicine system. Free for individual clinicians.


Doxy.me Features

  • Appointment Reminders
  • Appointment Scheduling
  • Chat / Messaging
  • E-Prescribing
  • For Telepsychiatry
  • HIPAA Compliant
  • Multi-Provider Practice
  • Patient Queue Management
  • Practice Management
  • Video Conferencing

Doxy.me Reviews Recently Reviewed!


Used Doxy successfully for about 6 mths, and now it is freezing constantly during sessions

Sep 21, 2017
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: In the past I would have said easy to use and reliable ..

Cons: I have tried every possible combination to have the highest speed possible, and my clients have high speed service, but Doxy is constantly freezing up during sessions. I used to have excellent service with Doxy and I'm wondering why it has changed. When I do Doxy's diagnostic service it says everything is "excellent", but I can tell you it is not!I have already paid for the service for the year, but I'm considering switching. I received an email from the CEO of Doxy a month or so ago saying he was leaving and i am wondering if things have changed and the service isn't what it used to be?

Overall: It was working really well for client appointments (which I do a lot of using tele conferencing systems) but has become extremely unreliable in the last month. I did recommend it to one colleague who is having similar issues

Vendor Response

by Doxy.me on September 25, 2017

Hi Sonya, I'm sorry for the trouble.

We haven't changed anything in the past couple months in regards to the quality of our service. I'd be happy to jump on a call with you and see what might be going on.

Sometimes even things like not having a recent software update installed can have negative effects on performance - so I'm confident we could get it worked out.

We also have a satisfaction guarantee so we will refund you for any unused time on your yearly plan if we are not able to come up with a solution for you.

I sent you a email as well so we can setup a time to troubleshoot.

Thank you,

Dylan Turner
dylan@doxy.me
CTO and Cofounder

Easy to use.

May 14, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Hipaa compliant. Free option, some paid features. No software required- runs on internet browser. Good mobile app. No log-in code required for each session . Clients don't have to register. Clients can log into the "waiting room" at any time. Custom virtual waiting room. You can message clients in the system.

Cons: Only runs on certain internet browsers. If I open another program (Skype, Facetime), I generally have to reboot my computer for Doxy to recognize my microphone again. Video and audio quality varies - often freezes up. Freezing up may be in part due to either my internet speed or the client's internet speed, so I am not sure how they could fix this. They do offer different quality levels (to match the internet speed) however on the paid version.

Overall: Videoconferencing with clients.

Vendor Response

by Doxy.me on June 04, 2018

Thank you for your review! Have you ever taken our diagnostic tests for freezing video? You can find a link at help.doxy.me! Doxy.me works on Safari, Chrome, and Firefox.

1st time review

Feb 01, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: clear sound & picture, 3 way calling, ability to have multiple staff using at the same time.

Cons: can't be used with average to weak signals.

Overall: We are a university based, urban psychiatry dept with the largest psych residency in the midwest. we have been using tel-psych services for ER, inpt., outpt & home based services. It has expanded the reach of the psychiatrists tremendously. The average age of a psychiatrist now is 62 y.o. The residents are learning from this experience & it has allowed us to reach the developmentally disabled, geriatric & medically compromised that were not receiving services before. Unfortunately Medicare & Medicaid will not pay for home based tele-med services yet so we are using Doxy with a foundation grant to publish the results & hopefully prove its value to the legislature.

The only consistent issue we have had with Doxy is bandwidth. In some areas, the signal is weaker & we can't use Doxy. we switch to a HIPAA compliant version of Go To Meeting as a back up, which doesn't appear to use as much altho' it has limits Doxy does not have. If Doxy had a "low power" version that could be used in these areas.......................

I use doxy.me to virtually supervise residents working to become licensed counselors.

May 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I was happy to find out about doxy.me at an ethics conference for counselors because doxy.me will sign a BAA to maintain confidentiality, unlike Skype or FaceTime. That allows me to meet virtually with my residents and to discuss confidential client information. I also am very happy that doxy.me has a free version for someone like me who is retired and only needs a few hours a month of access to see my residents. It was extremely easy to start with doxy.me, easy to sign the BAA, and easy to use. It also allows a simple way of access for my residents to come into my "waiting room." Additionally there are very few glitches in using the software, i.e. the video and sound are almost always perfect. And customer support is always ready to help. I have recommended doxy.me multiple times to colleagues including adding the website information to a bi-monthly newsletter article I write for my local counselor association.

Cons: I truly can't think of anything I don't like!

Overall: The ability to use a free HIPAA compliant virtual website in my supervising residents working towards licensure as counselors because my state allows virtual Clinical Supervision.

Vendor Response

by Doxy.me on June 04, 2018

Thank you for your review! We are so glad you find us easy to use and we fit your needs!

Your product is simple and works well for video conferencing with patients

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the fact that it is free because I only use the product now and then for particular clients. I think it is worth paying for given the issues I state below.

Cons: What is missing:

1. Online scheduling with:

a. A waiting list option that will inform clients on the waiting list of openings on a nightly basis .

b. Prepay requirement to schedule

c. Recurring appointments with recurring invoicing

(all are absolutely essential)

2. GPS location verification to assure:

a. That the client/patient is contacting the clinician from within the geographical boundaries of the state(s) where licensed to practice.

b. That the client/patient is contacting you from a location that is with in 15 miles of law enforcement and a hospital emergency room. Plus give me the phone numbers for emergency services in the area of the client.

c. Provide me with the current address and phone number of the client.

3. A consent page prior to meeting in which the client/patient will verify that they are

a. In a private and confidential location

b. In a location that is free of any threat to your safety

3. (very nice and extremely useful) A WordPress plugin for the service

4. (nice but not necessary) Either an interface for coordination with popular EMR software like OpenEMR etc or a full functioning EMR that coordinates with the popular clearing houses like OfficeAlly.

The first two items I have coded myself on my website and am using these applications now. The last Item I have also built into my website. It frustrates me that the telemental health options that are available do not offer items 1 and 2 given the laws around this product.

Overall: Secure HIPAA compliant video conferencing with a client

Vendor Response

by Doxy.me on June 04, 2018

Thanks for the review! I'll pass your ideas to our development team!

Great HIPAA compliant option! User friendly on both ends.

Jul 08, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy it is for me to use as a clinician and clinical supervisor and how easy it is for my clients to use as well. There's no learning curve involved on the client side, as far as I have experienced so far. I utilize Doxy.me for clinical supervision and for therapy sessions with clients. Telehealth is a great option for people for a variety of reasons (transportation, location, family responsibilities, etc.).

The video/call quality is fairly decent and stays connected about 90% of the time.

Cons: The video/call quality is pretty good, but calls have been dropped several times. I like having the "call test" option. Do clients have this also? I feel like maybe some of the call quality is affected by the user and not the platform.

I have found myself looking at the subscription many times but always deciding that I just cannot justify the cost. Even the basic subscription is a little too high for me. I would hate to have to increase client fees because my overhead increased significantly.

Overall: Low cost, user-friendly, HIPAA compliant option

Vendor Response

by Doxy.me on July 12, 2018

Hi!
Thank you so much for the feedback! As far as the call quality, have you checked in with our support team? We would be happy to schedule a test call to see why calls are being dropped. Clients can take the call test if they are in your waiting room. If you are interested in the paid version email courtney@doxy.me and she will send you a coupon code ;-)

I like that it is so easy to use for me & my clients, and nothing for them to download on their end.

May 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, nothing to download on the client's end. Client's are often at work, so can't use the office computers. Most of my clients go out to their cars for the appointment. Generally very reliable if the client has good cell service. I have the free version, so I can't comment on the usability of the other options.

I like that it is free, and HIPPA compliant. I looked at a lot of different programs when I started and funds were tight.

Cons: Most of my people have iphones, so the app is great. I wish their was an app for those people using Android phones, as it is a little clunkier going onto the doxy.me website and in through that way.

Overall: The ability to start an on-line practice for those with alcohol use disorder. Most people are very ashamed of the state they are in, and somehow not having to go to an office and confess their state is helpful to them.

Vendor Response

by Doxy.me on June 04, 2018

Thank you for your review! iPhone users can use Safari browser.

I love Theranest, it allows me to navigate through 2 practices as a dietitian and therapist smoothly

May 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use is wonderful. I have 2 practices, thus I can use custom forms for my dietitian practice, and then also have my therapist practice. I can create 2 users (both me) so that when I give superbills with codes, clients can get the reimbursement they need.

Cons: I used the credit card program, which I love, and it is very easy to use; however, I do not like how they take out the charges separately as it is harder to manage and keep track.

Vendor Response

by Doxy.me on May 21, 2018

Thanks for the review!

Overall good. Better for an individual user than a group practice.

May 08, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's easy to use, pretty user-friendly, and pretty self-explanatory. The aesthetics are nice, I like the ability to submit claims directly (I wish I had an easier time of this), and I like the ability to make/use forms (would be good to be able to make these independently in a group account).

Cons: I started using this as an independent user before the practice I worked for started using it...it would have been great to integrate my data straight into the shared account but couldn't do it. Also have had some problems submitting claims (in that they never received them).

Vendor Response

by Doxy.me on May 21, 2018

Thanks for the review!

With good connection speed, Doxy.me is easy to use and delivers a good video audio experience

May 08, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Doxy.me is easy to set up for both the practitioner and client. Not a single one of my clients found the process too difficult or intimidating, and that includes older clients or less tech-savvy clients.

Cons: You can't open another screen without losing the video view, so when it is time to do some scheduling on an electronic calendar, you lose the camera view. In general, it doesn't allow for multi-tasking.

Overall: Easy to use. No cost. For the most part, stable platform.

Vendor Response

by Doxy.me on June 04, 2018

Thanks for the review! You can make the video screen smaller and open up another browser that both would each take up half of the screen.

I use Doxy.me weekly, providing telemedicine services as part of my private practice. I

May 11, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I LOVE that Doxy.me offers their basic service free to individual users! I will likely upgrade as I build my practice and start providing online trainings that will benefit from the added feature of screen share.

Cons: Because Doxy.me is a web based service that requires a robust WiFi connection to work well, I do experience issues with connectivity on a fairly regular basis, especially when my clients are using an internet provider that doesn't have a string bandwidth, such as fiber optic or 5G. I'm fortunate that the city I live in has high speed internet at an economical cost!

Vendor Response

by Doxy.me on June 04, 2018

Thank you for your review! We have Optimized Quality for patients who are on a slower connection. Be sure to try it out sometime!

Doxy.me is remarkably easy to use and saves my practice time and money.

May 09, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is a free, secure platform for connecting with patients who aren't able to attend sessions in the office. It is remarkably easy to use, with nothing to download. It runs smoothly so long as both parties have high speed internet access.

Cons: Very often, my patients and I need to re-start our "connection" because the sound isn't working (not because the microphones aren't on), there is an echo, or there is some issue with the video lagging. This happens once every other call to give a sense of the frequency.

Overall: A free, secure platform to connect with my clients wherever they are.

Vendor Response

by Doxy.me on May 21, 2018

Thanks for the review! Sorry about the connection problems. Email support@doxy.me if you would like to try a test call. :-)

free but glitchy

May 11, 2018
2/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: free, easy to use. patients like that they do not have to download anything. they can also use the app on their telephone and I can too.

Cons: connection comes in and out, video might very fuzzy. sometimes i do have patient who cant dial into the website

Vendor Response

by Doxy.me on May 21, 2018

Thank you for your review! Have you ever taken our diagnostic tests for freezing video? You can find a link at help.doxy.me!

Capterra loader

I provide distance psychotherapy and generally find it reliable and of pretty good quality.

May 08, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's ease of use is excellent for both me and my clients. I and my clients also love the waiting room feature.

Cons: There had been an earlier feature where I could boost the quality by clicking on a button. Now that option requires an upgraded service and a fee. Also, I use the conversation box to take notes during the session; would love for the option to make the font bold!

Overall: I can provide an effective psychotherapy service to people around the globe.

Vendor Response

by Doxy.me on June 04, 2018

Thanks for the review! We are working on the font in the chat box!

Capterra loader

This software has allowed me to provide telemedicine services to my clients almost effortlessly.

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I appreciate the ease of use. It is a viable option for even the most technophobic among us with just a bit of coaching. The instructional videos are great, as well as tech support from the staff.

Cons: Some clients don't have the right browser and that can be a bit confusing. It would be helpful if it worked with all the common browsers.

Overall: Allows more clients to access treatment when they need to.

Vendor Response

by Doxy.me on June 04, 2018

Thanks for the review! Doxy.me now works on Safari in addition to Chrome and Firefox.

Easy to use, free, HIPAA-compliant

May 08, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like how easy to use this software is. I like how it is compatible with Macs and pcs as well as also having a mobile app. I also like how it sets up a virtual waiting room for your clients to check in to while waiting to see you.

Cons: This software has been pretty easy to use. Occasionally I have connectivity issues, but that is rarely and has decreased over time.

Vendor Response

by Doxy.me on June 04, 2018

Thanks for the review! You can use Safari now on phones instead of the app.

Doxy is functional, easy to use and reliable

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Doxy is easy to download and usable on computers and telephones. Accessible to all and broadens the range of patients who can be helped. The video is clear and the waiting room is customizable. The staff is helpful when challenges arise.

Cons: I really like this software, however, it would be best if it could be synced to EHR for functionality.

Vendor Response

by Doxy.me on June 04, 2018

Thanks for the review! I will let our development team know of your request of ehr integration.

Wonderful solution for video session. Easy to use, great quality from phones or computer

May 12, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: I really like this software and my clients love it too. It is secure and easy to use. Great quality performance. Client love that they don't need to have an account

Cons: Often does not initiate well at login and interaction with the speakers does not work well. The only solution we've found so far was to restart, which is not ideal at all.

Vendor Response

by Doxy.me on June 04, 2018

Thank you for your review! You can contact us about the login/speaker issue at support@doxy.me

Simple and easy to use site. Have had some issues around clients unable to visually connect with me

May 12, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Its ease of use, no download of software requirement, that you can text clients before entering a session if you are running late.

Cons: That there is no audio feature (you have to enter a video session firstly and then select the audio option) although there is 3-way audio chat it would be a great feature to have as a group video chat option. Also, I use a separate site for bookings to occur, it would be useful if clients can book direct on doxy.me

Overall: A space where I can connect with clients safely and privately.

Vendor Response

by Doxy.me on May 21, 2018

Thank you for your review!

Audio only calls is something we are developing. Hopefully soon!

great HIPPA compliant platform

May 11, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: I like the customizable waiting room, the reliable and stable platform, and the professional interface.

Cons: They changed to make the 'optimize for slower internet' feature paid only- this seems sneaky. It should work well no matter what version one is using.

Vendor Response

by Doxy.me on May 21, 2018

Thank you for your review!

Our Optimized Quality was available to everyone during our beta testing. It's a paid feature due to the cost to provide it. We wish we could make all features free!

Using doxy.me has been an overall good experience for patient privacy and ease of use.

May 08, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Encryption, waiting room for clients, link that is easy for clients to use. This program allows for an in-person experience and allows for healthcare to be conducted at the client's office or home.

Cons: Signing in can be difficult at times with no picture available. This happens more than I would like

Overall: HIPPA-compliant healthcare services for my patients

Vendor Response

by Doxy.me on June 04, 2018

Thanks for the review! Glad you are having a great experience!

Very easy to use, both for client and provider.

May 11, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Doxy.me is very easy to use. The online waiting room is an excellent feature which is helpful if either party is early or late to the call.

Cons: The call quality is sometimes limited, even when the client has a decent internet connection. Both parties should have a very strong internet connection.

Vendor Response

by Doxy.me on May 21, 2018

Thank you for your review! Have you ever taken our diagnostic tests for video quality? You can find a link at help.doxy.me!

Easy to use and integrate into business practice

May 09, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like that there is a personalized link for me to send to my clients and that there is a waiting room. This allows me to keep track of who is signed in, and start the chat when I'm ready.

Cons: At times, it has cut out mid-session despite internet connection appearing to be great. I've also had to refresh the browser a few times to be able to see my client in the waiting room. In the 2 or so years I've used it, there was only 1 time to my knowledge in which the website was down.

Vendor Response

by Doxy.me on May 21, 2018

Thanks for the review! Sorry about the connection problems. Email support@doxy.me if you would like to try a test call. :-)

My clients and I love Doxy.me. It is easy to use and generally very stable. Good sound & image.

May 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple for clients to use (they just follow a link I send them by email). They don't have to sign up for anything.

Cons: There was a day when the site was not working properly, and I had to find an alternative way to communicate with clients.

Overall: easy to use, confidential.

Vendor Response

by Doxy.me on June 04, 2018

Thank you for your review! The day Doxy.me did not work was due to an upstream service provider. It shouldn't happen again!

Capterra loader

I've been using doxy.me for about 2 years. I use it for 1-10 sessions a week.

May 08, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that it's free. I'm trying to establish my practice, so having a free HIPAA compliant software program is wonderful. I also like that my clients dont have to register or download anything to use this.

Cons: The video quality is not always good and sometimes the sound doesn't work. I just call the client and use my speaker phone as the speaker and mic.

Overall: I get to see my clients from afar. I appreciate the ease of seeing them via online/video appointments.

Vendor Response

by Doxy.me on May 21, 2018

Thanks for the review! Sorry about the connection quality. Email support@doxy.me if you would like to try a test call!

Doxy has allowed to work with clients remotely and be assured that their privacy is protected.

May 08, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Clients I see can easily access the software with minimal instructions on how to do so. For clients utilizing apple products, the app they can download makes doxy very simple to run for a person who doesn't have a lot of computer experience.

Cons: The software will sometimes quit or experience technician difficulties such as echoing. This can be fixed by shutting down entirely and rebooting. It's a minor inconvenience.

Vendor Response

by Doxy.me on June 04, 2018

Thanks for the review! iPhone users can now use Safari instead of downloading the app.

Capterra loader

Love Doxy...it works more effeciently than a lot the other EHRs I have tried.

May 14, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are a ton of pros. Ease of use, no time limits, free and/inexpensive for professionals, great support, easy for clients to use, no downloads, love the virtual wait room. Works seamlessly across platforms. DEFINITELY MORE PROS THAN CONS! I recommend doxy all the time.

Cons: Occasional gliches with use, freezes up on occasion. Not as bad as other products I have used. Better than most.

Overall: I can reach my clients in an effective, effecient way that does not cost me an arm and a leg and is HIPPA compliant.

Vendor Response

by Doxy.me on June 04, 2018

Thank you for your review and your recommendations!

I have been using Doxy me in my practice for over a year. I am currently seeing about 6 clients/week

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: I like the ease of use for myself and the clients. The video quality is consistent when clients have reliable internet.

Cons: I would like for myself and my clients to be able to call for customer support, but my agency does not subscribe to the paid version.

Vendor Response

by Doxy.me on June 04, 2018

Thanks for the review! You can email support@doxy.me for any support related questions.

Overall a great system, with a few glitches

May 11, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's extremely easy to use, both for me and my clients. The setup is professional and user-friendly. Clients and I can access Doxy via mobile phone, which is great.

Cons: Occasional (but too frequent) glitches in the connection (dropped calls, connection freezes, etc.) that are frustrating when they occur during a therapy session. I use the free version so perhaps this is improved with the paid version, but I'm not sure if it would be worth it to upgrade.

Vendor Response

by Doxy.me on May 21, 2018

Thank you for your review! Have you ever taken our diagnostic tests for freezing video? You can find a link at help.doxy.me!

You can email support@doxy.me if you would like a trial of our paid version so you can test out Call Optimization. :-)

Freedom to see clients when needed without the hassle of transportation.

May 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It is similar to an actual therapy process. There is a waiting room where you click to start session. I appreciate the ease of logging in and that the sessions are password protected. It has made connecting with clients who would miss sessions due to barriers much easier. I'm very grateful for this software.

Cons: It is important for your clients to have an up to date computer or iPad. This can be hard to explain to those that aren't familiar with technology. If their computer hasn't been updated then the software doesn't work as well, even if yours is up to date.

Vendor Response

by Doxy.me on June 04, 2018

Thank you for your review! We are so glad patients are no longer missing sessions!

Doxy.me is very simple to use for clients as well as therapists. As well being free is very helpful

May 08, 2018
3/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Free - can't beat that! Easy to use - clients only need to have one link and no sign ins for them. Love there is an app for clients or clinicians. Pretty consistent to connection only having some issues from time to time but a restart of the browser window usually will be the worst that needs to happen.

Cons: It can be choppy connections at times, freezes at times, and as a non-profit just could not afford a monthly service to increase the reliability.

Overall: HIPAA compliant software that doesn't cost us money as a non-profit counseling center is wonderful.

Vendor Response

by Doxy.me on May 21, 2018

Thanks for the review! Sorry about the connection problems. Email support@doxy.me if you would like to try a test call. :-)

Super easy to use. Love that no one needs much software for it to work

May 14, 2018
4/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is. It is free, HIPPA compliant. There are usually minimal disruptions to the feed. So quick to load and the quality is really great.

Cons: The camera can't turn around on the patient side (front and back facing camera) no screen sharing for the free version. If the person navigates away from the app on a phone it drops the call.

Overall: HIPPA compliance. Ease of use. A lot of buy in from the other users. Minimal cost or support up front.

Vendor Response

by Doxy.me on May 21, 2018

Thank you for your review!

I have enjoyed using doxy for the past 2 years to see my clients on a secure, hipaa compliant websit

May 08, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use for my clients, free for me which I enjoy and appreciate given that competitors are not free

Cons: Sometimes the connection is choppy despite me having a strong signal, occasionally there will be a sound delay which is bothersome, the new feature that allowed a stronger connection that was in beta was helpful

Overall: Connecting with my clients when they're unable to meet face to face

Vendor Response

by Doxy.me on May 21, 2018

Thanks for the review! Sorry about the connection problems. Email support@doxy.me if you would like to try a test call. :-)

Like the ease of using doxy.me

May 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: The ability to work anywhere with anyone! Helps make life easier so I can schedule meetings when convenient for folks who might be in a different time zone. Has increased my productivity by far!

Cons: Sometimes the video is a little choppy and lags but that is likely due to the quality of internet connection on either end user. Sometimes the video quality is not as clear and other times it is fine.

Vendor Response

by Doxy.me on June 04, 2018

Thank you for your review! Being able to work anywhere is the best!

Doxy.me is a great platform for HIPAA compliant telemedicine

May 08, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is very convenient to use. My patients have never had a problem logging in with the url etc. I really like the fact that I can use my computer or my cell phone.

Cons: I have hit some glitches while using the platform. I don't know if it is my computer or the software, but infrequently I have had my camera go black in the middle of a session. It is easy to fix by refreshing the page, but it is bothersome. Also poor wifi gives pixelated images. This is not necessarily a software issue, however.

Overall: It facilitates HIPAA compliant telemedicine.

Vendor Response

by Doxy.me on June 04, 2018

Thanks for the review! We do have Call Optimization for patients who are on a slower network.

Overall the experience is great. Lately there have been connectivity issues so considering a switch.

May 08, 2018
3/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: "Waiting room" feature. Free option. Chat/message feature during sessions. Design of video platform.

Cons: Connectivity issues happen more and more frequently, so considering switching to another platform for stability if it keeps up.

Overall: Ability to connect with clients in a HIPAA compliant platform and begin providing telemental health.

Vendor Response

by Doxy.me on May 21, 2018

Thanks for the review! Sorry for the connection issues. Please email support@doxy.me if you would like to try a test call.

Capterra loader

I'm really grateful for this tool, esp. for free. But the connectivity is very unpredictable.

May 09, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: It is HIPPA compliant and free; I'm very grateful; thank you.

Cons: It is very unstable. I often have to mute the audio and ask my client to use the phone for the audio so that at least our connectivity and call won't be stalled. Even when it seems like both sides have good wifi, we can't guarantee a smooth session. Even the optimized function doesn't help.

Overall: It provides with me a HIPAA compliant platform with a nice waiting room.

Vendor Response

by Doxy.me on May 21, 2018

Thanks for the review! Sorry about the connection problems. Email support@doxy.me if you would like to try a test call. :-)

It has been convenient, affordable, moderately reliable, and meets my specific needs professionally.

May 09, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love the affordability of the software. It is easy to share the link to my waiting room. My clients have found the program easy to use.

Cons: I wish their was a better group therapy setting. The video feed cuts out periodically and I can only hear the person, but can't see them. I wish there was a white board feature so I could do psychoeducation during a session. It might be helpful to have a dual screen feature for my end to share resources and images when explaining neurobiology.

Vendor Response

by Doxy.me on May 21, 2018

Thanks for the review! I love your ideas! Please share them at discuss.doxy.me. We base our development off of what is requested there.

Decent. I am using the free option, so I am thankful to have a no cost HIPPA compliant option.

May 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: It is HIPPA compliant, it is free, it is reliable about 85% of the time. It is an option to offer video conferencing to my clients.

Cons: I cant use it on Safari, it is undependable some of the time, the picture isnt super clear, the quality of sound and video can be questionable.

Vendor Response

by Doxy.me on May 21, 2018

Thank you for your review! Have you ever taken our diagnostic tests for video quality? You can find a link at help.doxy.me!

P.S. We are now compatible on Safari!

Super user friendly!

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that it allows me to talk with patients all over the world and is very user friendly. I love that it is as easy as just sending someone a webpage.

Cons: Connectivity which is more-so a local problem rather than that of doxy. I also wish that the share screen option was available for everyone.

Vendor Response

by Doxy.me on June 04, 2018

Thanks for the review! We have Call Optimization for patients on a slower connection.

Generally very good, difficult in some overseas locations

May 14, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money

Pros: I work overseas with an expat population- internet quality varies but I find in Doxy to be pretty reliable.

Cons: Sometimes Skype works much better- Doxy can get very pixelated and freeze, but if the client and I switch mid-session to Skype it is a much better connection.

Vendor Response

by Doxy.me on May 21, 2018

Thank you for your review! Have you ever taken our diagnostic tests for freezing video? You can find a link at help.doxy.me!

Great virtual office option

Feb 08, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Highly recommend it to any therapist looking for a telehealth portal.

Pros: Price and customer service. For a startup like mine, it has kept my start up costs low and it can grow with me when I'm ready to expand. The customer service has been phenomenal.

Cons: So far, I have not had a single issue with their application. I would like if maybe in the future I can go in through safari.

Capterra loader

Doxy works very well and I like the user interface. Clients enjoy the interface.

May 12, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how doxy is usable over various platforms. The virtual waiting room is a great feature to allow clinician to personalize the space to invite clients into the virtual waiting room.

Cons: It would be great if doxy works on more internet browsers such as Safari. Though connection speed varies depending on client's and clinician's internet bandwidth... it does freeze often

Overall: Great interface to use for distance sessions with clients

Vendor Response

by Doxy.me on May 21, 2018

Thank you for your review! Have you ever taken our diagnostic tests for freezing video? You can find a link at help.doxy.me!

P.S. We are compatible on Safari now! :-)

client-friendly, easy to use, though the reception can be spotty at times

May 11, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's easy to log on and the app is user-friendly. The software is free, which is great. Generally, service is good.

Cons: The connection can be spotty at times. The video sometimes freezes and you will sometimes hear your own words echoed back to you.

Overall: Ability to connect face-to-face with those in different locations; portability of the therapy encounter

Vendor Response

by Doxy.me on June 04, 2018

Thank you for your review! We have Call Optimization if you are experiencing freezing.

I use doxy.me almost every day, it's very helpful and user friendly for my telerehab needs!

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease of use and the fact that a consumer can go directly to a site instead of downloading an app. Video quality is good and chat window is helpful if needed.

Cons: More features would be nice but I'm aware that more are available for a cost. Sometimes the connection can be difficult but is typically easily fixed.

Vendor Response

by Doxy.me on June 04, 2018

Thanks for the review! So glad we are helpful!

Simple, smart, professional - an incredibly easy for clients. Great value.

May 08, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I really like that it is free, clear of clutter, simple for clients to use, professional image maintained, rarely glitches.

Cons: seems to require more bandwidth on both sides than skype does, so if either party has poor internet, it can really make the conversation terrible.

Overall: Great service and value!

Vendor Response

by Doxy.me on May 21, 2018

Thanks for the review! Sorry for the connection issues. Please email support@doxy.me if you would like to try a test call.

Easy to use HIPAA compliant video conferencing made easy!

May 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The waiting room function is great and helps me know when my client is online. Also, the ability to text chat with clients on the platform is incredibly useful if and when there are technical issues OR if the client needs to temporarily communicate something to me privately if someone has stepped into the room during a session.

Cons: When technical issues crop up, which may have more to do with poor or low speed internet connections on the user end as opposed to the Doxyme platform.

Vendor Response

by Doxy.me on June 04, 2018

Thanks for the review! Glad you enjoy the waiting room!

sometimes connectivity is great for telepsych but other times it's absolutely horrible.

May 08, 2018
2/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like that it's free

it is very easy to use

patients love being able to have telepysch as an option

great to be able to use phone or ipad or computer

Cons: the quality of video and audio is relatively poor most of the time

it's sometimes hard to log in for me and/or patients

Overall: free

Vendor Response

by Doxy.me on May 21, 2018

Thanks for the review! Sorry about the connection quality. Email support@doxy.me if you would like to try a test call!

Clients love the set up and ease of use.

May 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: User friendly, consistent connection. I am impressed with the set up and design as well as how simple it is to get started.

Cons: I am sometimes frustrated at end of the day because my waiting room may not show waiting clients and I am required to log back into my office.

Vendor Response

by Doxy.me on June 04, 2018

Thank you for your review! Sometimes logging in and out throughout the day is needed if it's been awhile since you've logged out.

Overall Doxy.me works well. However, I have frequent issues with sound quality.

May 14, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Value for Money

Pros: It's free and easy for me and my clients to use. It's allowed me to bring secure videoconferencing into my practice.

Cons: I experience frequent issues with the sound quality- sometimes when I speak I hear my voice echo which can be distracting (this happens for me and my clients).

Vendor Response

by Doxy.me on May 21, 2018

Thank you for your review! If you are experiencing an echo, please have your patient and yourself wear headphones.

continues to improve, but some bugs

May 10, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Price! Product works well with established users. Easy to us and nice customization feature for waiting room.

Cons: I've noticed poor connection or freezing especially with first time users. It makes client leary about trying the product again.

Vendor Response

by Doxy.me on June 04, 2018

Thank you for your review! Sorry about the poor connection and freezing. We have Call Optimization that you can use to help boost the quality of the call.

Easy to use and set up. Perfect for doing mental health therapy.

May 14, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Hipaa protection, free to use, and has both browser and app options. My clients have been able to connect and use the program easily.

Cons: Sometimes connection is poor and needs reloading or restarting computer. I wish there were options to have better connection. Sometimes the session would start off fine, then video and sound would get choppy or lose connection in an out. The connection test doesn't really do much to help. There is also an echo occasionally where I can hear myself speak or my clients can hear themselves speak.

Vendor Response

by Doxy.me on May 21, 2018

Thank you for your review! Contact support@doxy.me if you would like to do a test call to test out the connection.

For echo, please have you and your patient wear headphones.

Several of my sessions pixilate, or completely disconnect each week. When it works, it works well.

May 13, 2018
2/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: The site is easy for me and my patients to use. When there has been a problem in the past, the company gets back to me quickly.

Cons: Every week some sessions are temporarily interrupted by disconnection or pixilation. At times we have to resort to finishing the session on the phone.

Overall: I was able to give up my brick and mortar office and go completely online with my practice. It gives me many more hours a week to do more valuable things than commute!

Vendor Response

by Doxy.me on May 21, 2018

Thank you for your review! Have you ever taken our diagnostic tests for freezing video? You can find a link at help.doxy.me!

Great service but have trouble with video connecting and quality at times

May 14, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: it is easy to use for myself and my patients. I like that it has a phone app so patients can use it on their phone as well

Cons: I don't like the fact that often the video quality and connection is not the best and I have to constantly refresh the page and then lose time with the patient

Overall: It benefits by practice because I am able to still have sessions with patients if they are home sick or the weather is bad and they can't make it to the office.

Vendor Response

by Doxy.me on May 21, 2018

Thank you for your review! Have you ever taken our diagnostic tests for freezing video? You can find a link at help.doxy.me!

Doxy.me is easy to use for both the provider and the client. I enjoy the free version.

May 11, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use, provides an introductory guide for the client, and provides excellent customer support. The basic use version is free, a real plus for a small practice.

Cons: There are times when the connection fails, or it becomes difficult to see or hear one another while on the call. Trying to reconnect can be a challenge.

Overall: It helps me to meet synchronously and confidentially with clients. It helps me to meet HIPAA requirements.

Vendor Response

by Doxy.me on June 04, 2018

Thank you for your review! Sorry about the connection issues. Please contact us to help resolve them at support@doxy.me

Free, easy HIPAA compliant telemedicine software

May 08, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use and set up. User friendly for patients. Free. Accessible from any computer. I like that you can customize the "waiting room" screen.

Cons: Image quality is often lower than what you could get with Facetime or Skype. Seems to require higher bandwidth connection, so images are often somewhat grainy or freeze. But it feels like something that is usually manageable and a small price to pay for free, functional software.

Vendor Response

by Doxy.me on June 04, 2018

Thanks for the review! You can switch your video feed to HD. Go to Account Settings-->Settings

The video quality is bad

May 14, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

5 / 5
Value for Money

Pros: It's professional in that my clients feel their session is protected and nobody else has access to it.

Cons: Not as many features in the free version. I would like for it to hold multiple screens/conversations

Vendor Response

by Doxy.me on May 21, 2018

Thank you for your review! Have you ever taken our diagnostic tests for video quality? You can find a link at help.doxy.me!

i use it for telepsychiatry appointments.

May 14, 2018
3/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money

Pros: The program is pretty easy to use. It is free. The patients seem to have a good experience. The video is pretty clear.

Cons: Sometimes when I first open the program and connect with a patient, the sound does not work. As a result, the only solution I have found to the problem is closing down the browser and opening up the program again. Very frustrating!

Vendor Response

by Doxy.me on May 21, 2018

Thank you for your review! Sorry about the sound issues. Sometimes other programs don't like to share access to the mic so closing your browser will refresh the settings.

Overall-good

May 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It is easy to use, simple. For the most part no issues with the software. Easy to use progress notes

Cons: That sometimes it freezes and works slow. The problem has been taken care of though quickly. Overall good.

Vendor Response

by Doxy.me on June 04, 2018

Thank you for your review! Please email support@doxy.me with any freezing issues you are having!

Works well most of the time. Video can freeze.

May 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money

Pros: This software is free and convenient. Easy to use for both myself and my patients. Layout is simple and clean.

Cons: The video can freeze or be choppy during the session which is interruptive and can be frustrating for both users.

Vendor Response

by Doxy.me on May 21, 2018

Thank you for your review! Have you ever taken our diagnostic tests for freezing video? You can find a link at help.doxy.me!

I have been using Doxy.me for 2 months now. It is not perfect.

Apr 26, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It's free for now, because I am just beginning. It works most of the time. Once the client is set up on the platform it is easy to connect.

Cons: Works only with Google Chrome. It is suppose to work with Firefox, but it doesn't. I'm in Seattle, people here use Windows. Experience problems with poor connection about 30% of the time.

Overall: It has given me the opportunity to ease into Telebehavioral Health without any cost. Not sure if a paid platform would improve the service. I question if I paid Doxy.me that the service would improve.

Vendor Response

by Doxy.me on April 27, 2018

Hi!
Doxy.me works on Chrome, Firefox, and Safari 11. Have you contacted support@doxy.me about your problems with Firefox not working? They would be happy to help out!

The system is easy to use. Clients can keep the URL, and it is easy for me to email the link if they

May 08, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I appreciate the ease of use. Also I appreciate the availability of tech support on a timely basis when there are issues.

Cons: What I like least is that it's tech instead of human. I am not savvy with computers. I also do not understand why it works some days and not others for the same clients.

Overall: Cost-effective and functional software that allows me to do telehealth sessions with my clients.

Vendor Response

by Doxy.me on May 21, 2018

Thanks for the review! Sorry for the connection issues. Please email support@doxy.me if you would like to try a test call.

Was so easy to get started.

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease and easy to explain to patients. Easy to get started, I like the short link to have the patients sign in. I like the options that you offer.

Cons: Really don't have any. Sometimes video gets cut off due to connectivity. Only can be used with Google Chrome and Firefox brower. But most people will have them or can download it.

Overall: Being able to offer telepsychiatry as an option to my patients. Especially helpful on long distance patients.

Vendor Response

by Doxy.me on May 21, 2018

Thanks for the review!

You can now use Safari!

Perfect free software for private practice for video sessions w/ HIPPA compliant

Feb 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Free. Ease of use. Customer service.

Cons: none

Overall: I love this company and their software. It's free for sole practitioners. Allows both video client calls and audio only. It doesn't drop calls, gives good quality and you can put a direct link to your website for clients. Never had a problem with it. And any time I had questions they replied within a few hours. We need more companies like this!

Recommendations to other buyers: Wish they'd do text and emails!

Vendor Response

by Doxy.me on February 23, 2017

Hi Amita, Thank you for your feedback! We appreciate it.
We just added text/email notifications to our professional and clinic accounts. You can connect your email account to doxy.me so when you click "email" button from your dashboard. Here's a support article with more details https://help.doxy.me/doxy-me-support/troubleshooting/email-button-not-working

You can also use our messaging feature like you would text messaging to communicate with patients. It's HIPAA compliant. If you need anything else you can email me at Andrew@doxy.me. Thank you. -Andrew Founder | Chief Business Development Officer

Great video platform, super easy to use

May 14, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I just have to send clients a single link - nothing complicated, no software to download. Generally works really well, I love the waiting room and chat features.

Cons: The video is somewhat unreliable if the wifi isn't super strong. I've occasionally not been notified when clients are in the waiting room, and sometimes there is a major video freeze for no apparent reason.

Vendor Response

by Doxy.me on June 04, 2018

Thank you for your review! We have Call Optimization for patients who are on a slower connection.

Free, easy to use, but choppy video at times

May 15, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The fact that this is free and easy to use is awesome! It is a great option for me to use to see patients who are away at school or when the weather is bad...I'm really glad to have this option!

Cons: At times, the video can be very choppy and in the beginning, I often had a hard time connecting. Lately, though, the connection seems to have improved.

Vendor Response

by Doxy.me on May 21, 2018

Thank you for your review! Have you ever taken our diagnostic tests for choppy video? You can find a link at help.doxy.me

Doxy.me is very iffy. Some days it works well and others barely at all.

May 08, 2018
2/5
Overall

4 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: It is easy for me and for my clients to use. It is free. I like the waiting room idea as well. It does allow for distance counseling.

Cons: It is not reliable. Internet speed has to be fantastic on both ends. It stops and starts and often freezes.

Overall: It is free and easy to use initially. It is a good way to be in touch with distance clients. It does test internet speed.

Vendor Response

by Doxy.me on May 21, 2018

Thanks for the review! Sorry for the connection issues. Please email support@doxy.me if you would like to try a test call.

I use it as my "skype" for therapy sessions. It works great!

May 15, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is easy for clients to access, and doesn't take long to set up an account. It's easy for me to sign on, and its seldom that the connection goes out.

Cons: As with most programs, the loss of connections happens every once and awhile. This is the only bad thing I can say about the program.

Vendor Response

by Doxy.me on June 04, 2018

Thank you for your review! I'm so sorry you are experiencing connection issues. If it happens again please email us at support@doxy.me so we can look into why it's happening.

I have been using doxy.me for telepsychiatry services since November 2016.

May 11, 2018
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

Pros: I like the customizability of the online waiting room, the ability for a patient to see if I am signed in or still in session with another patient, and the ability to exchange messages on the platform.

Cons: The video quality needs improvement. I found that video calls would freeze or drop if a patient was using data vs. wifi.

Vendor Response

by Doxy.me on May 21, 2018

Thank you for your review! Have you ever taken our diagnostic tests for freezing video? You can find a link at help.doxy.me!

I highly recommend this service- and it couldn't be easier to use.

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money

Pros: Ease of use- and HIPAA compliant. The service is free if you use basic functions- which is really nice. It's also super easy for clients to log in- which clients appreciate.

Cons: Sometimes I can't see a new person checking into the waiting room- which seems to be an issue. If I hit refresh a few times, it seems to help, but that part is a little cumbersome.

Vendor Response

by Doxy.me on June 04, 2018

Thanks for the review! It's always good to log out every once in awhile.

GREAT and INVALUABLE service

May 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Free, ease of use for provider and for patients signing in. Always in good working order. If there is a problem it is usually the fault of me or the patient!..

Cons: can't think of anything..

Vendor Response

by Doxy.me on June 04, 2018

Thank you for your review! We are glad you find it easy for both you and patient!

I love Doxy! My clients love Doxy. Easy to use and *most

May 15, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: That it is browser-based. My clients are relieved they don't have to download an app. I also appreciate the "waiting room."

Cons: The images freeze and the sound stops. This is very bad for online therapy. I have checked my router and it's speed and this does not appear to be the issue. Perhaps it's on the client side?

Vendor Response

by Doxy.me on May 21, 2018

It could be on the patients side. Have you had them take the diagnostic tests yet? You can find a link at help.doxy.me. :-)

Easy & Relialbe

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it's easy for me and my clients to use. Setting the account was super fast and my clients have said the same.

Cons: Sometimes the quality isn't great, but I can usually logout then back in and it's resolved. There have also been times when someone is in the waiting room, but I can't start the session. Again, I would logout then back in. That occurs mostly when the client is using a cellphone.

Overall: It's a great time saver and a real benefit to my clients who have bust schedules or conditions that limit their ability to do face to face sessions.

Vendor Response

by Doxy.me on June 04, 2018

Thanks for the review! Glad we are a time saver! :-)

All I need is a platform for HIPAA compliant psychotherapy sessions and I use the free version.

May 15, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how easy it is to use for both me and the client. I like that I can use the app on my phone and that all the client has to do is click one link.

Cons: I'm not sure if there's anything I don't like. There are frequent connection issues and often sound issues - however, I don't know if that has anything to do with Doxy, it may just be user computers.

Overall: It's free, HIPAA compliant, easy to use - made doing telemedicine easy and the technology approachable.

Vendor Response

by Doxy.me on June 04, 2018

Thank you for your review! Connection problems can arise if you have an older device. If you still experience problems please contact us at support@doxy.me

Easy to set up and use on both ends

May 08, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: My patients can easily access for sessions, even those not real `tech savvy. Great value and HIPPA compliant.

Cons: I wish I could use the payment feature without additional charge- as it is I use another method making it more cumbersome than I'd like, but because I use it so infrequently it's not worth an additional monthly fee.

Vendor Response

by Doxy.me on May 21, 2018

Thanks for the review! Email support@doxy.me for a coupon code to make our paid version more affordable.

Quality MUCH too variable

May 08, 2018
1/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: HIPAA compliant, free. The UI as presented to the patient is good. The waiting room customization is ok.

Cons: It simply is inferior in both video and audio quality (freezes, echoes, etc) to both Skype and FaceTime. Too bad those others aren't HIPAA compliant.

Overall: free

Vendor Response

by Doxy.me on May 21, 2018

Thanks for the review! Sorry about the connection quality. Email support@doxy.me if you would like to try a test call!

All and MD needs for great televisits with patients and get paid

Jan 31, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use for patients and doctors.

Cons: Android app is buggy but works fine on chrome app.

Overall: The software accomplishes all you need. Simple FaceTime-like interface for android, iOS and PC. Gets the job done and satisfies requirements for getting paid for televisits. The tech support is excellent.

Vendor Response

by Doxy.me on January 31, 2017

Thank you for your review. We're working on updates for our android app that will address your feedback. If you need anything else let us know. Founder | Chief Business Development Officer

Capterra loader

Excellent free software

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, simply follow a link, customized waiting room message. User friendly. Clean interface. Helpful support.

Cons: Sometimes video or audio is a little wonky. Usually more so an issue with internet service provider and not the software.

Overall: Free

Vendor Response

by Doxy.me on June 04, 2018

Thanks for the review! You can use Call Optimization if you are having call connection issues.

Really great asset to my practice!

May 09, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Doxy Me allows for an ease of use for myself and clients. Nothing has to be downloaded, I can easily send a link.

Cons: At least once per session, the screen freezes up and at times we've actually had to discontinue use.

Vendor Response

by Doxy.me on May 21, 2018

Thanks for the review! Sorry about the connection problems. Email support@doxy.me if you would like to try a test call. :-)

Wonderful. As an online-based therapist, Doxy is one of the most reliable connections in the market.

May 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Clear feed, few disconnections, free basic services. Easy to access. Clients receive a link to make it simple to log on to their sessions.

Cons: None. There isn't anything that has been a con so far, for me (user) or clients (adults and teens).

Vendor Response

by Doxy.me on June 04, 2018

Thank you for your review! We are so glad you find us our service easy to use.

Adding telemedicine via Doxy.me to my psychotherapy practice has expanded my client base.

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This program is simple to use for my clients aged 14-75.

I am able to maintain consistent therapy sessions no matter where my clients are ( China- for example) and no matter what the weather is (we get many blizzards up here in Maine! )

Cons: You must have a high speed internet connection for it to work smoothly.

If the internet connection is slow, the video freezes up.

Vendor Response

by Doxy.me on June 04, 2018

Thanks for the review! We do have Call Optimization for patients on a slower network.

easy to use!

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Doxy.me is easy to use, easy to see when my client's log in. Clts report ease in using the software.

Cons: sometimes the internet is sporadic, but this is more about the internet than it is about the software.

Vendor Response

by Doxy.me on June 04, 2018

Thanks for the review! We have Call Optimization for patients on a slower network.

Doxy has been a great resource and works w/o technical difficulties approximately 95% of the time.

May 08, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

Pros: I like that it is a secure platform and is easy to use. The client I use it with feel safe and it easy for them to get started on the program. It is user-friendly.

Cons: Nothing - it works very well overall. There are the occasional technical difficulties, but they tend be resolved pretty easily or I am able to switch to a different platform if needed. Doxy is my first choice.

Vendor Response

by Doxy.me on June 04, 2018

Thanks for the review! We are glad to be your top choice!

Generally a great experience when working with clients.

Aug 04, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is simple to use and customer support is always there to answer questions. Customer service has gone out of the way when I took time off to ensure everything was working as it should.

Cons: I have issues with the mic. Other than that on occasion of a client uses a cell device the picture drops out.

Overall: this allows me to expand my practice from beyond the community I am located and allows me to continue to assist active duty and veteran military members.

Doxy.me has been great. Any issues I've had have been due to internet connectivity problems only.

May 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Great price! (I'm using the free version) and ease of use for clients--no sign ins or passwords necessary.

Cons: Sometimes it has glitches and the program needs restarting/refreshing, but this has not happened often.

Vendor Response

by Doxy.me on June 04, 2018

Thank you for your review! Glad you like the price! ;-)

Overall great. I had few technical issues but they were address fast enough

May 08, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use. My patients love its convenience and accessibility.

Waiting room is optimal to keep me on time

Cons: Some sounds issues and video delays. Some patients reported issues signing up and I have experienced problems seeing patients in waiting room also if they were already signed in.

Vendor Response

by Doxy.me on June 04, 2018

Thanks for the review! Patients should not be signing up for accounts. All they do is go to your personal link and check in.

I can't believe this is free!

Nov 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that there is one URL that I have my clients bookmark for ease with accessing their appointments. I love the waiting room feature. I love how easy it makes my life because it's a secure, HIPAA-compliant

Cons: Sometimes it can be a little glitchy where I have to re-sign-in, but it's not a deal-breaker and doesn't happen that often.

Vendor Response

by Doxy.me on June 04, 2018

Thanks for your review! We are glad it's working out great for you!

easy to use

May 14, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money

Pros: easy to use, does not require clients to download anything so even those who are not technically agile can use it, this is helpful given the wide range of clients I have

Cons: connection inconsistent so the line often freezes up and therefore I often need to have another default service

Vendor Response

by Doxy.me on May 21, 2018

Thank you for your review! Have you ever taken our diagnostic tests for freezing video? You can find a link at help.doxy.me!

A solid HIPAA-compliant video platform for psychotherapy

Jan 10, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Doxy is a solid, generally reliable HIPAA-compliant platform for doing psychotherapy via video. The opportunity to customize your "waiting area" is a nice touch.

Cons: There are often times when the sound quality is fairly poor. At such times, Skype typically fares better with the same computers.

Vendor Response

by Doxy.me on May 21, 2018

Thanks for the review! Sorry about the connection quality. Email support@doxy.me if you would like to try a test call!

Excellent product. Super easy to use.

May 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love this software. Works exactly like SKYPE but is HIPPA Compliant. Easy to use. No fuss, no muss. Conference calls are easy. Subscription service provides quality products.

Cons: Must use app on iphone in order to use. Makes it smoother but sometimes I just want to use browser. Minor complaint.

Overall: SKYPE convenience with HIPPA Compliance.

Vendor Response

by Doxy.me on June 04, 2018

Thanks for the review! You can now use Safari on your iPhones!

Service is ok, we are now using nextpatient because it easily integrates into our EMR service

May 08, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of use, pts dont need to use a different link with each visit . Also liked the messaging system that you could use while in the chat

Cons: Does not integrate with our EMR service. It also had a lot of system errors and would lag in teh middle of a call.

Overall: We were able to have confidential telepsych calls with patients.

Vendor Response

by Doxy.me on June 04, 2018

Thanks for the review! I will pass on integration to our developers.

Extremely positive

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simple to use, relatively modifiable, patients report positive experiences when engaging in sessions.

Cons: Connection/quality is spotty at times, often with little guidance as to the actual issue. Would be great if errors were better coded/identified.

Vendor Response

by Doxy.me on May 21, 2018

Thanks for the review! Sorry for the connection issues. Please email support@doxy.me if you would like to try a test call.

Has been a great experience and has worked well with my clients. I love how simple the format is.

May 08, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Free. Convenient. Easy to use. My clients find that the platform is very easy to set up and navigate.

Cons: Sometimes cuts out connection even with really good internet. But, I don't dwell on this too much as it is a free service and my clients are understanding.

Vendor Response

by Doxy.me on June 04, 2018

Thanks for the review! We do have Call Optimization for any connection issues you may be experiencing.

I had a fine experience

May 09, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like that doxy is free and that it's Hippa compliant. I also like that my clients can check into the waiting room

Cons: There's not much that I don't like, but sometimes it doesn't always work as well as skype, though I can't tell if that's an issue with the software or my wireless

Vendor Response

by Doxy.me on June 04, 2018

Thanks for the review! We always recommend being near your router for an optimized experience using doxy.me

I chose Doxy.me for the promise of HIPAA compliance.

May 08, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I most like the promise of HIPAA compliance. I like that my clients do not have to register which addresses the importance of confidentiality.

Cons: On a weekly basis we have trouble with audio. I sometimes think its on the other end, with my Clients, but it's impossible to know.

Vendor Response

by Doxy.me on May 21, 2018

Thanks for the review!

Has most features I want. Easy to use and integrate credit card processing well

May 15, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I really like the ease of credit card processing integration, customized note templates and all of the tutorials.

Cons: My least favorite part of the software is that it does not have functionality to easily write notes for groups.

Vendor Response

by Doxy.me on June 04, 2018

Thanks for the review! I will pass on your note suggestion to our development team.

Easy to use platform

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple, lack of glitches, great product for the coat. Ability to message users

Cons: Sometimes trouble connecting camera , no way to save log of who you have seen

Overall: This is a great, simple platform for video calls and HIPPA compliance

Vendor Response

by Doxy.me on September 26, 2018

Thanks for your review Ashley!

Great idea but poor connection

Feb 13, 2017
2/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money

Comments: I signed up for doxy.me to provide video therapy. I had good success with doxy.me for two or three sessions, but since those initial sessions, I have been unable to obtain a good internet connection and have had to use other platforms for video therapy.

Vendor Response

by Doxy.me on February 13, 2017

Hi Dr. Kahler,
Thank you for your feedback. I'm sorry to hear you've had trouble. We want to help. Many things can affect call quality and I'm going to contact you by email and connect with our support head. If you need anything else you can reach me at Andrew@doxy.me or contact me directly at 646-318-4276.
Andrew

Capterra loader

Ease and functionality that serves exceptional

Jan 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: For PC or Android users, you only need to open your browser and type in link to access dashboard or waiting room. No registration needed for clients and no waiting needed for clinicians. You receive an alert when a client signs in. For Apple users, you will need to download the app but still no registration needed for clients.

Cons: One con I noticed was that Apple users must download the app which can be a turn off for some users.

Overall: I was able to conduct video sessions from my pc with clients with ease.

Vendor Response

by Doxy.me on April 19, 2018

Hi Angelina!
Users can now use Safari 11 for Doxy.me calls. The app is no longer needed.

Excellent!

Apr 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Reliable. Excellent customer service. Responsive.

Cons: A little quirky when using a weak Wifi signal

Overall: Fantastic customer service and easy to navigate for both practitioners and client. The service is consistent, simple, and easily accessible by multiple devices. I highly recommend for private practice practitioners who are looking to support clients remotely.

Vendor Response

by Doxy.me on April 12, 2017

Hi Sybil! Thank you for taking the time to share your feedback! We appreciate it and are happy to hear about your positive experience with our team and our telemedicine solution,

We'll be pushing updates that will make wifi use on low bandwidth connections even better.

If you need anything please reach out to me @ andrew@doxy.me or our support team.

-Andrew
CEO, Doxy.me