--- title: "Doxy.me Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Doxy.me the right Telemedicine solution for you? Explore 1227 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/158461/Doxy-me/reviews/" page_type: "reviews" language: "en" --- Doxy.me 4.6 (1227) [View alternatives](https://www.capterra.com/p/158461/Doxy-me/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Doxy.me Ease of use 4.9 Customer Service 4.5 ## Pros and Cons in Reviews SG Shea G CounselorHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “They're still my top choice as a telehealth counselor, between the security they provide, their cost, and the sheer quality of their product.“ April 20, 2026 AF Andres F Psychiatric nurse practitionerMental Health Care, Self-employedUsed the software for: More than 2 years. “It would be nice if clients were able not to get our telehealth calls briefly interrupted by their phone calls. when we lose audio/visual for about 15-20 seconds, even when they do not answer the call. “ February 17, 2025 JT Jean T OwnerMental Health Care, Self-employedUsed the software for: More than 2 years. “I can access the website quickly when I am between clients.“ July 8, 2026 AS Alicia S Owner, Occupational therapistMedical Practice, Self-employedUsed the software for: More than 2 years. “Ive enjoyed using it but I am unable to use it consistenly (with all clients) because of the tech issues mentioned above.“ April 13, 2026 SO Sarah O Naturopathic PhysicianAlternative Medicine, 2 - 10 employeesUsed the software for: Less than 6 months. “I am so pleased to have this many features on the free version, I'm considering upgrading to a paid version as I grow and need to customize my waiting room.“ May 27, 2025 SK Suanne K Director of PediatricsHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “At first when the camera or microphone didn't work, I had no idea why and had to learn how to troubleshoot things like that, but this is part of all platforms.“ December 23, 2025 CM Carla M Licensed Counselor LCPCHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Now my entire practice is virtual and it has allowed so much freedom to do my therapy session from anywhere.“ April 3, 2025 CW Carrie W Licensed Professional CounselorMental Health Care, Self-employedUsed the software for: More than 2 years. “I believe that having to have an account and the meeting number nonsense gets in the way of things.“ October 2, 2025 ## Showing most helpful reviews Showing 1-25 of 1227 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Cassandra S. owner and therapist Mental Health Care Used the software for: 2+ years ### "Doxy is an integral part of my business" September 18, 2025 5.0 i love doxy and have been using it every time i work for the last 5 years! my practice is completely telehealth Pros i have been using doxy.me since around 2018, and it has been so helpful. the free version meets my needs, so it feels like its a huge asset to my business. whenever i have needed help, customer support was super quick to respond to me. it is so intuitive, so the learning curve was low, which helped when the pandemic happened, and all of my clients had to move to telehealth. Cons i use it daily, and its super helpful. sometimes it giltches, and everytime i start a call there is feedback that takes about 30 seconds to even out. Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Reason for choosing Doxy.me hipaa compliant and specifically for medical professionals Review Source CW Carrie W. Licensed Professional Counselor Mental Health Care Used the software for: 2+ years ### "My experience has been all positives" October 2, 2025 5.0 I have used Doxy since the pandemic (5 years) and cannot understand why medical providers would use something else. I believe that having to have an account and the meeting number nonsense gets in the way of things. Pros The ease of use for both myself and clients. I use doxy not only for telehealth appointments but it's what I use exclusively for consultations with potential new clients. I use the tier that has no charge and it's been more than enough for my needs. Cons I can't think of anything that I would indicate that I don't like. There's nothing that I've had happen in using doxy that was negative. Back in 2020-2021 there were occasionally connection problems, but I did not attribute that to doxy's service. Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[Alma SIS](https://www.capterra.com/p/133283/Alma/) Reason for choosing Doxy.me I had always liked Doxy for the ease of use, especially when directing consultations where to meet. And since AI note assistant is something I use, continuing telehealth on doxy has continued to be very easy Review Source mT michael T. Clinical Social Worker Mental Health Care Used the software for: 1-2 years ### "Nice basic system" October 6, 2025 3.0 Convenient but not like Zoom. Quality is not nearly the same. Is HIPAA Compliant which is essential Pros The price and availability. Easy to use. fairly reliable. Easy to report Problems. Responsive to complaints. Cons Can be very glitchy with some people and quality varies greatly. Voice is sometimes very very choppy Review Source JT Jean T. Owner Mental Health Care Used the software for: 2+ years ### "Doxy.me makes my professional life much easier!" July 8, 2026 5.0 Very good. I can access the website quickly when I am between clients. I do not have to have second thoughts about whether I will be able to connect with the client. Pros That it's reliable and will allow me to use my biolateral music to aide in the healing process. All the features it has. Cons I like everything about it -- mainly that it's HIPPA compliant and secure. I can't answer this question the way you want! Review Source AS Alicia S. Owner, Occupational therapist Medical Practice Used the software for: 2+ years ### "Simplicity and HIPPA compliant" April 13, 2026 4.0 Ive enjoyed using it but I am unable to use it consistenly (with all clients) because of the tech issues mentioned above. Not worth paying for but the free version is good enough for certain purposes. Pros HIPPA compliance. Ease of logging in for clients and provider. Having your own provider URL (no portal creation necessary for clients). Simplicity of the interface. Cons High cost to purchase additional features like screen sharing. Often has an echo when clients speak. Poor connections, cutting out, freezing, needing to restart calls to help mitigate that. Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) Reason for choosing Doxy.me HIPPA compliance. Convenience of a personal provider URL to login and not needing client app or portals. Review Source KY KIM Y. Physician Medical Practice Used the software for: 2+ years ### "7 Yrs a Doxy Doc & it's only gotten Better!!" June 22, 2025 5.0 I'm a physician licensed in 3 states, and TeleMedicine is a must!! I can get on Doxy as easy on my phone on the road as I can on my laptop. It occasionally loses video if I have minimal service bars, but often audio continues till signal is better to regain video. Pros 1 - Best FREE option on the market I know of that is secure & dependable. I use it to see pts daily, and have for several years now. They have improved & fixed sooo many - dare I say all? (cuz I haven't seen any this year) of the Covid era glitchs I used to encounter. I now see pts daily - using the FREE version - some pts have trouble figuring out how to navigate the waiting room ...granted mostly technically challenged & have to be literally walked thru it by someone that understands basic phone internet ... but once on, it's a piece of cake. Cons I guess I'll have to get the paid version so I can update the waiting room message, as it's several years outdated & I see NO way to update it with the FREE version??? Switched from [Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/) Reports by Medical Board that Zoom was NOT secure or HIPPA Compliant Review Source RG RACHELLE G. Rachelle Goldberg, LMFT Mental Health Care Used the software for: 1-2 years ### "Grateful for ease of use" October 3, 2025 4.0 I was intimidated by the idea of having to do telehealth but Doxy is the best I could have hoped for. Pros Having the same four word link each time and being able to get multiple clients on at the same time even if they need to be separate geographically. Cons recent difficulty with poor connections if client is on the mobile phone. Telephone calls in to the client disrupt the connection. Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Reason for choosing Doxy.me simple link. Why do I have to use more characters if I already answered the question? Review Source SK Suanne K. Director of Pediatrics Hospital & Health Care Used the software for: 2+ years ### "Doxy.me and Surviving the Pandemic" December 23, 2025 5.0 The company has been so great to work with. The folks who started out with my organization in the beginning during the pandemic were incredibly caring and attentive. That relationship has continued to this day. Pros This product is easy to use and within 2 weeks I was able to learn how to use it myself and create content to educate my entire health center and get us up and attending to patients during the pandemic. Cons At first when the camera or microphone didn't work, I had no idea why and had to learn how to troubleshoot things like that, but this is part of all platforms. Alternatives considered [Doximity](https://www.capterra.com/p/205027/Doximity/) Reason for choosing Doxy.me Doxy.me offered better features, better support. Review Source CK Cheri K. CEO and Mental Health Therapist Mental Health Care Used the software for: 1-2 years ### "Incredibly reliable free resource that has saved me!" June 28, 2025 5.0 As a solo practitioner, I was looking for something that would not add to my monthly expenses, would be consistently reliable for clients, and would give me a static link. Doxy.me has saved me many times when my \[other\] company-specific EHR video platform would have serious issues in sound sycing. I would inform my clients to meet me at doxy.me. Doxy.me has now become my main video option for clients and it is absolutely free! Pros Doxy.me has been fabulously reliable, incredibly userfriendly, and an incredible deal! I love Doxy.me for seeing my mental health clients. I love that my company name is in the static link I can give any clients. The interface is consistently great for video calls. Cons NOTHING! I get a free, HIPAA-compliant service to use whenever I need. Okay, honestly, the worst thing I could say is that sometimes clients can hear themselves speak for the first 5 seconds of a video call. It has always gone away quickly. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[Jane](https://www.capterra.com/p/178984/Jane-App/)[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) Reason for choosing Doxy.me I love the free option! The video capture is not as wide angled as Google Meet -- I don't want the client/patient to see all of my room. Review Source RV Roberta V. Licensed Clinical Professional Counselor Mental Health Care Used the software for: 2+ years ### "Very user friendly software; Highly recommend!" June 26, 2025 5.0 Being not that tech savvy, at first I was apprehensive to try doxy.me; however, I found it to be VERY easy to use and very user friendly. I've been highly satisfied with Doxy.me. Pros I've been using doxy.me for a number of years now in my solo private practice. A colleague recommended it to me, and since I don't have as much volume as a group practice, this is a perfect solution as I don't pay anything for it, it is VERY user friendly, and meets HIPAA requirements as well. Cons Occasionally there's a little tech difficulties; that is mostly due to connection issues on the part of my client or myself, and usually if we close the session and restart, it gets cleared up. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Reason for choosing Doxy.me The alternative options are either not HIPAA compliant or are too expensive. Review Source AG Allison G. Therapist Mental Health Care Used the software for: 2+ years ### "It gets the job done " February 13, 2025 3.0 It’s suitable for what I need, but there are better platforms. Pros I like the waiting room and messaging feature. Cons The connection is often poor. You can’t send messages unless someone is joined. You can’t schedule texts to send links. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) My employer required it Doxy to be used for appointments. Review Source RY Rosalyn Y. Psychotherapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Good for the very small people." November 13, 2024 5.0 Overall, very good. Clear picture, clear sound quality. Intuitive to use for me and clients. Pros Free version - allows me to continue to work with the most vulnerable of people, knowing it's secure, HIPAA compliant (although not a thing in the UK, it speaks to the security) and has been more reliable than the paid version of another well-known platform. Thank you doxy - please continue to help us really small helpers who are helping those who can't afford any extra costs. Cons Sometimes connection is dodgy - postponement of appojntments has been necessary. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) because zoom started charging for a very poor service - why would I pay for a service that didn't meet any of my or my clients needs by being of such poor quality that calls failed regularly and sound was crackly and indistinct. A wholly frustrating experinece throughout and I was very pleased to be recommended to doxy. Review Source AW Annelie W. LCSW Health, Wellness and Fitness Used the software for: 1-2 years ### "Doxy is the most professional and HIPAA compliant platform for counselors and doctors." October 23, 2024 5.0 Pros Doxy is HIPAA compliant, and the platform is easy to use for myself and my clients. Clients do not need to download anything or enter personal information. They click on the secure link that I provide to them. Our connection is reliable unless one of us has WIFI issues (which is not Doxy's fault). I am thrilled with Doxy and feel it is more professional, protective, and secure than other platforms. Cons I love Doxy! Doxy is the most professional and HIPAA compliant platform I have found for counselors and doctors. Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Doxy.me HIPAA compliance, cost, ease of use, quality for price Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) HIPAA compliance, cost, ease of use, quality for price Review Source SS Scott S. CTO Information Technology and Services Used the software for: 1-2 years ### "Affordable and simple telehealth solution -- recommended but with a few gotchas" June 17, 2022 4.0 I've aided in selecting and deploying (Doxy and other solutions) at numerous practices. It is a safe and recommended choice. It's simple to administrate and use. Despite the "peer to peer" architecture it's reasonably reliable. Please make sure your provider computers have an SSD hard drive and at least a Core i5 or similar processor. Please make sure your practice has fast Internet, preferably fiber. Please train your providers how to restart their Chrome browser if there is an issue access the Microphone. Always a good idea to do this 5 minutes before a telehealth call. Pros #1 Doxy.me is a very affordable solution. #2 Doxy is healthcare specific (unlike Zoom and Teams). #3 Doxy is also very simple! It is easy to configure and centrally manage by IT, or even by a lightly practice administrator. You can do it! : ) From a central management website the admin can create providers' custom weblinks, that can be given to patients. Cons #1 Customer support is not good. It's a chat. Historically I've waited 12 - 24 hours for a reply. Not acceptable. Not when you have providers/owners asking for clarity on issues. Doxy, if you are listening, offer an optional paid support option with a phone number. Most practices would gladly pay for US-based good quality support. #2 Doxy uses a web browser -- ideally Chrome. It is not uncommon to need to restart chrome for better performance or if a micrphone/webcam "stops working." Make sure your computers have an SSD or M.2 hard drive --- not a mechanical hard drive. Or Chrome will be slow, and so will be Doxy! #3 Doxy uses peer to peer technology for its video calls. This is highly disappointing. The provider's computer/device directly talks across the Internet to the patient's computer or phone. Doxy is ESPECIALLY sensitive to a good Internet connection at your practice ... and also at your patient's home or cellular network! Make sure you have fast fiber Internet or similar FAST connection for your providers. Warn them that using Doxy on their phone or at home is at the mercy of their cellular or home Internet connection. Warn them that 1/2 the time the patient's slow Internet or slow computer may cause minor glitches. Alternatives considered [Updox](https://www.capterra.com/p/147554/Updox/) Reason for choosing Doxy.me Updox - very good competitor and great support. I prefer Doxy's user interface, but this is worth comparing yourself RemedyConnect - Telehealth product is very good, but organization is a bit smaller Teledoc - not as good in multiple regards Review Source VS Vickie S. Clinical Social Worker Mental Health Care Used the software for: 2+ years ### "Doxy.me is the only telehealth/teletherapy tool for me!" September 22, 2024 5.0 Pretty close to perfect. I get great service, very few call issues (which are generally an internet issue and NOT a Doxy issue), and for the price I get a TON of great tools and abilities. Pros I love everything about Doxy. The price, the ease of use, the ability to communicate with patients en mass via waiting room announcements, and the ability for my patients to come into the waiting room for links to coping skills and important research documents. I can collect payments right through Doxy via Stripe, collect patient feedback via Dokbot, share information via screen share, and file transfer. Doxy provides analytics and meeting histories, and connects you will tools like therapeutic exercises with reminders, group calls, and electronic teleconsent with signatures. Cons Honestly, there's nothing I "like least". I would say the one thing I would consider an improvement would be to add a reminder sound (ding!), which can be set for each call individually (or not at all) by the provider, to remind both patient and provider that it's time to "wrap it up." And while this would be a wonderful addition, I definitely don't consider it a deal breaker. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Doxy.me The main reasons I chose Doxy are the static address, ease of use, and reliability. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) I first switched because I became aware that Doxy provides a static address, which allows my patients to bookmark and easily return to Doxy every week. All the other features and bonuses are why I stay. Review Source EC Elizabeth C. Licensed Marriage and Family Therapist Mental Health Care Used the software for: 2+ years ### "Great video platform!" February 20, 2025 5.0 Doxy is a wonderful, easy to use, very reliable platform. I love using it! I have used it with friends in other countries, and it works perfectly! Pros I love the ease of using Doxy.me. For a non-tech person like myself, it is amazingly easy! Cons I have no complaints. The only thing that would make it better would be for it to also be free for multiple people at once. :) Review Source SC Saybra C. Mental Health Counselor Mental Health Care Used the software for: 1-2 years ### "The reliability sells this site." March 23, 2025 5.0 I have used Doxyme since the Pandemic. The experience has been positive and reliable. When I want to do a 'group' session with a couple, I can add that feature for the one session at a modest price. Pros I appreciate the reliability of the site and the ability to test my connection prior to linking with the client. Cons I have no "cons." Doxyme has allowed me some flexibility for people who cannot come to the office. I am a very small private practice; Doxyme allows me to better meet my client needs Review Source PA Patricia A. Counselor Mental Health Care Used the software for: 1-2 years ### "EXCELLENT program" March 23, 2025 5.0 A+ I am so pleased with Doxy and no one is paying me to say this. This is an honest review. Pros It's a wonderful program and easy for my clients to use. Cons NOTHING. I think this program is EXCELLENT. Review Source KS Kiran S. M.D Medical Practice Used the software for: 2+ years ### "Doxy.me is a great platform for telemedicine." December 2, 2024 5.0 Great, excellent, consistent, easy to use. Pros Doxy.me is easy to use, secure & HIPPA compliant platform. Cons Nothing. It fits my needs very well. I don't have any issues with it. Review Source JL John L. Clinical Social Worker Mental Health Care Used the software for: 2+ years ### "Doxy works very well for me" October 29, 2024 5.0 It's there when I need it. With a very limited practice I appreciate that no cost is involved. Clients quickly become comfortable using Doxy. Pros Easy to use for both practitioner and client. Cons There are occasional problems but my experience is that these are quickly overcome Review Source CB Chris B. Chief Operating Officer Medical Practice Used the software for: 2+ years ### "Practice and Patient Friendly Telemedicine " June 25, 2024 5.0 We originally transitioned during COVID when many offices were closed and we needed a telemedicine platform that was easy to use and easy to implement. Doxy.me was both of these things and we have continued to use it even though many of our patients have returned to the office for visits. I would recommend Doxy.me due to ease of use and ease to implement. Pros Doxy.me provides an easy to use telemedicine platform for both the practice and the patient to use. Process is as simple as being notified that a patient is in the virtual waiting room and then logging in and initiating the patient visit. Cons Cost is a little higher than other platforms but still a good value for the money and for a platform that is so easy to use. Review Source JD Judith D. Marriage and Family Therapist Mental Health Care Used the software for: 2+ years ### "A pretty good experience overall " May 4, 2023 5.0 Overall doxy has been my go-to platform for almost all of my therapy sessions. It has been reliable with very few exceptions. Lately (April 2023) I've noticed a less robust connection, but I also moved so it could be my location or new service provider. Not sure yet! Pros I most appreciate the ease of use. Clients don't need special software and can quickly be brought to my waiting room with one click. I also appreciate that this is HIPAA compliant so I can meet my ethical requirement to provide a secure site for clients, especially those paying with medical insurance. I am grateful for the free service! Cons It would be great if there was a (loud?) notification sound when sending a message in the chat feature, because I've noticed when I send a message, many times my clients don't even realize I've sent one.For those people saying the connection is bad with clients doing the calls from their car; I've come to realize that when someone logs in from their phone the connection is way better if the person turns off their WiFi on their phone. It seems like leaving the WiFi on causes the phone to keep searching for WiFi connections and slows down the connection. It works WAY better using the data, so if my clients have unlimited data I always recommend they use their data plan for the call. Review Source JS Jana S. Psychotherapist Mental Health Care Used the software for: 2+ years ### "Doxy is an excellent choice for telehealth users in small or private practices" July 11, 2023 5.0 Working from home to provide telehealth in a secure environment without my clients needing to be computer savvy. Pros Clients don't need to download or install software or know much about computers to be able to use this. Clients don't need to sign up on an email list and can use pseudonyms to check in if that is important to them for on-line work. Works from mobile devices (phones and tablets) as well as computers. HIPAA compliant. FREE for individual users; reasonable price for more bells and whistles. Cons I am only using the free version for now as I have another therapy software program that does the other functions, so I can't speak to what features it needs, since I am not paying for them/can't use them.Would like a free trial, of even a few days, to evaluate them, and from what I can tell you have to pay and sign up to do that with option of cancelling later. I want to see more clearly what I'd be paying for rather than have to cancel. Review Source BA Barbara A. Clinical Supervisor/Clinical Consultant/Adult, Child & Family Therapist Mental Health Care Used the software for: 2+ years ### "Sometimes Problematic" September 9, 2022 3.0 Best summed up as uneven- I have had good luck and bad luck with this online. I have even had the sound of other conversations a bit in the background, and you can imagine how disconcerting this is for a client struggling with a mental health issue. Pros This is relatively easy to use, but not necessarily to fix when it runs into problems. Cons Have had times when I could not get stable delivery - sound and image throughout the session (which might vary in length.) Have had days when I have had to revert to Zoom though wished Doxy was more consistent. Had wanted to try buying a year of service as one can do with Zoom, but your prices are higher than Zoom. Reason for choosing Doxy.me Didn't fully choose it. I use the free version because I am not convinced it will be consistently reliable for me. Review Source nW nina W. Lic. Professional Clinical Counselor Individual & Family Services Used the software for: 2+ years ### "Im a fan of Doxy.me" August 3, 2023 5.0 Reduced the number of no shows due to transportation and cost of travel in rural area. Clients are able to attend , its private , and saves resources for all. Pros Great product came at the time I needed a way to follow up during Covid, Easy to learn and Ease of Use, technical support and clients feel comfortable for sessions. Cons nothing. All good. I would say that I had precovid bias about on line services for mental health counseling. Doxy.me was recommended in a training for telehealth , I went with the recommendation and have zero need to make a change. I still see clients in the office and I let new clients know that telehealth is available to themI . I ask " do they want that option?" Then I get the forms and review Doxy.me with them. It was a learning curve, I consider it well worth doing. At times clients are not able to access stable internet and that is a frustration. Its more about rural region than any problem with the program. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.