# Doxy.me Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Doxy.me the right Telemedicine solution for you? Explore 1226 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158461/Doxy-me/reviews --- Doxy.me 4.6 (1226) [View alternatives](https://www.capterra.com/p/158461/Doxy-me/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Doxy.me Ease of use 4.9 Customer Service 4.5 ## Pros and Cons in Reviews Intuitive telehealth user experience 97% positive reviews out of 236 Most reviewers find ease of use crucial, highlighting simple navigation and minimal technical barriers for all users. Bradley C Therapist, 1 employee. "I use a lot of different platforms and Doxyme is the easiest and most intuitive by far. " Unstable telehealth connectivity 72% negative reviews out of 100 Most reviewers indicate connection issues, such as dropped calls and lag, often requiring session restarts or troubleshooting. Cherie B Psychologist, 1 employee. "Connection issues can be frustrating when there are issues that seem unpredictable. But you figure out work arounds or restart the program. " Affordable HIPAA-compliant telehealth platform 97% positive reviews out of 143 Most reviewers describe HIPAA compliance as essential, enabling secure, cost-effective care and insurance reimbursement. Leslie B Clinical Psychotherapist, 1 employee. "The connivence, ease , confidentiality and options of this site works exceptionally well for me and for the patients I work with. " Frequent audio disruptions 82% negative reviews out of 79 Most reviewers report audio issues, including sound dropouts, echoes, and microphone glitches, disrupting session communication. Claudia M Prescribing Psychologist, 1 employee. "To many dropped calls and lag time in audio and visual communication." Reliable privacy and data protection 95% positive reviews out of 58 Most reviewers appreciate strong security and access control, ensuring confidential, professional, and safe telehealth sessions. Allandra-Marie E Psychotherapist, 1 employee. "It's affordability continues to give clinicians like me a secure space to carry out our important work without worrying about data leaks and privacy violations." Recurring video freezing problems 91% negative reviews out of 66 Most reviewers describe freezing issues, with video interruptions and lag affecting session flow and clinical efficiency. Henry S psychololgist, 1 employee. "It worked fine when we started, but when there was a problem (freezing, audio loss, making sessions frustrating and discouraging clients)" ## Showing most helpful reviews Showing 1-25 of 1226 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Cassandra S. owner and therapist Mental Health Care Used the software for: 2+ years ### "Doxy is an integral part of my business" September 18, 2025 5.0 i love doxy and have been using it every time i work for the last 5 years! my practice is completely telehealth Pros i have been using doxy.me since around 2018, and it has been so helpful. the free version meets my needs, so it feels like its a huge asset to my business. whenever i have needed help, customer support was super quick to respond to me. it is so intuitive, so the learning curve was low, which helped when the pandemic happened, and all of my clients had to move to telehealth. Cons i use it daily, and its super helpful. sometimes it giltches, and everytime i start a call there is feedback that takes about 30 seconds to even out. Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Reason for choosing Doxy.me hipaa compliant and specifically for medical professionals Review Source CW Carrie W. Licensed Professional Counselor Mental Health Care Used the software for: 2+ years ### "My experience has been all positives" October 2, 2025 5.0 I have used Doxy since the pandemic (5 years) and cannot understand why medical providers would use something else. I believe that having to have an account and the meeting number nonsense gets in the way of things. Pros The ease of use for both myself and clients. I use doxy not only for telehealth appointments but it's what I use exclusively for consultations with potential new clients. I use the tier that has no charge and it's been more than enough for my needs. Cons I can't think of anything that I would indicate that I don't like. There's nothing that I've had happen in using doxy that was negative. Back in 2020-2021 there were occasionally connection problems, but I did not attribute that to doxy's service. Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[Alma SIS](https://www.capterra.com/p/133283/Alma/) Reason for choosing Doxy.me I had always liked Doxy for the ease of use, especially when directing consultations where to meet. And since AI note assistant is something I use, continuing telehealth on doxy has continued to be very easy Review Source SG Shea G. Counselor Health, Wellness and Fitness Used the software for: 6-12 months ### "Excellent product for solo private practice" April 20, 2026 5.0 Overall doxy.me has been wonderful to use. They're still my top choice as a telehealth counselor, between the security they provide, their cost, and the sheer quality of their product. Pros Doxy.me is an AMAZING product with features that put it at the front of the field. I'm able to create a stable link for patient use, preview my camera/mic/sound, see when patients log in for session, and start session, all from one screen. They've recently implemented options for billing and payments, as well. With various plans doxy.me creates amazing options for the price, and their customer service is responsive and helpful if you encounter any bugs. If you've ever used any other telehealth video platform there's almost no learning curve transitioning to doxy.me. Cons It would be helpful if there were an automated email of some sort sent to providers who use doxy when they're down, or expect to be down. I recommend having a stable second option you can quickly send patients as needed. Doxy isn't down often, but when it is, it's usually a surprise. Review Source mT michael T. Clinical Social Worker Mental Health Care Used the software for: 1-2 years ### "Nice basic system" October 6, 2025 3.0 Convenient but not like Zoom. Quality is not nearly the same. Is HIPAA Compliant which is essential Pros The price and availability. Easy to use. fairly reliable. Easy to report Problems. Responsive to complaints. Cons Can be very glitchy with some people and quality varies greatly. Voice is sometimes very very choppy Review Source AS Alicia S. Owner, Occupational therapist Medical Practice Used the software for: 2+ years ### "Simplicity and HIPPA compliant" April 13, 2026 4.0 Ive enjoyed using it but I am unable to use it consistenly (with all clients) because of the tech issues mentioned above. Not worth paying for but the free version is good enough for certain purposes. Pros HIPPA compliance. Ease of logging in for clients and provider. Having your own provider URL (no portal creation necessary for clients). Simplicity of the interface. Cons High cost to purchase additional features like screen sharing. Often has an echo when clients speak. Poor connections, cutting out, freezing, needing to restart calls to help mitigate that. Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) Reason for choosing Doxy.me HIPPA compliance. Convenience of a personal provider URL to login and not needing client app or portals. Review Source KY KIM Y. Physician Medical Practice Used the software for: 2+ years ### "7 Yrs a Doxy Doc & it's only gotten Better!!" June 22, 2025 5.0 I'm a physician licensed in 3 states, and TeleMedicine is a must!! I can get on Doxy as easy on my phone on the road as I can on my laptop. It occasionally loses video if I have minimal service bars, but often audio continues till signal is better to regain video. Pros 1 - Best FREE option on the market I know of that is secure & dependable. I use it to see pts daily, and have for several years now. They have improved & fixed sooo many - dare I say all? (cuz I haven't seen any this year) of the Covid era glitchs I used to encounter. I now see pts daily - using the FREE version - some pts have trouble figuring out how to navigate the waiting room ...granted mostly technically challenged & have to be literally walked thru it by someone that understands basic phone internet ... but once on, it's a piece of cake. Cons I guess I'll have to get the paid version so I can update the waiting room message, as it's several years outdated & I see NO way to update it with the FREE version??? Switched from [Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/) Reports by Medical Board that Zoom was NOT secure or HIPPA Compliant Review Source CK Cheri K. CEO and Mental Health Therapist Mental Health Care Used the software for: 1-2 years ### "Incredibly reliable free resource that has saved me!" June 28, 2025 5.0 As a solo practitioner, I was looking for something that would not add to my monthly expenses, would be consistently reliable for clients, and would give me a static link. Doxy.me has saved me many times when my \[other\] company-specific EHR video platform would have serious issues in sound sycing. I would inform my clients to meet me at doxy.me. Doxy.me has now become my main video option for clients and it is absolutely free! Pros Doxy.me has been fabulously reliable, incredibly userfriendly, and an incredible deal! I love Doxy.me for seeing my mental health clients. I love that my company name is in the static link I can give any clients. The interface is consistently great for video calls. Cons NOTHING! I get a free, HIPAA-compliant service to use whenever I need. Okay, honestly, the worst thing I could say is that sometimes clients can hear themselves speak for the first 5 seconds of a video call. It has always gone away quickly. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[Jane](https://www.capterra.com/p/178984/Jane-App/)[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) Reason for choosing Doxy.me I love the free option! The video capture is not as wide angled as Google Meet -- I don't want the client/patient to see all of my room. Review Source RG RACHELLE G. Rachelle Goldberg, LMFT Mental Health Care Used the software for: 1-2 years ### "Grateful for ease of use" October 3, 2025 4.0 I was intimidated by the idea of having to do telehealth but Doxy is the best I could have hoped for. Pros Having the same four word link each time and being able to get multiple clients on at the same time even if they need to be separate geographically. Cons recent difficulty with poor connections if client is on the mobile phone. Telephone calls in to the client disrupt the connection. Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Reason for choosing Doxy.me simple link. Why do I have to use more characters if I already answered the question? Review Source SK Suanne K. Director of Pediatrics Hospital & Health Care Used the software for: 2+ years ### "Doxy.me and Surviving the Pandemic" December 23, 2025 5.0 The company has been so great to work with. The folks who started out with my organization in the beginning during the pandemic were incredibly caring and attentive. That relationship has continued to this day. Pros This product is easy to use and within 2 weeks I was able to learn how to use it myself and create content to educate my entire health center and get us up and attending to patients during the pandemic. Cons At first when the camera or microphone didn't work, I had no idea why and had to learn how to troubleshoot things like that, but this is part of all platforms. Alternatives considered [Doximity](https://www.capterra.com/p/205027/Doximity/) Reason for choosing Doxy.me Doxy.me offered better features, better support. Review Source RV Roberta V. Licensed Clinical Professional Counselor Mental Health Care Used the software for: 2+ years ### "Very user friendly software; Highly recommend!" June 26, 2025 5.0 Being not that tech savvy, at first I was apprehensive to try doxy.me; however, I found it to be VERY easy to use and very user friendly. I've been highly satisfied with Doxy.me. Pros I've been using doxy.me for a number of years now in my solo private practice. A colleague recommended it to me, and since I don't have as much volume as a group practice, this is a perfect solution as I don't pay anything for it, it is VERY user friendly, and meets HIPAA requirements as well. Cons Occasionally there's a little tech difficulties; that is mostly due to connection issues on the part of my client or myself, and usually if we close the session and restart, it gets cleared up. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Reason for choosing Doxy.me The alternative options are either not HIPAA compliant or are too expensive. Review Source VS Vickie S. Clinical Social Worker Mental Health Care Used the software for: 2+ years ### "Doxy.me is the only telehealth/teletherapy tool for me!" September 22, 2024 5.0 Pretty close to perfect. I get great service, very few call issues (which are generally an internet issue and NOT a Doxy issue), and for the price I get a TON of great tools and abilities. Pros I love everything about Doxy. The price, the ease of use, the ability to communicate with patients en mass via waiting room announcements, and the ability for my patients to come into the waiting room for links to coping skills and important research documents. I can collect payments right through Doxy via Stripe, collect patient feedback via Dokbot, share information via screen share, and file transfer. Doxy provides analytics and meeting histories, and connects you will tools like therapeutic exercises with reminders, group calls, and electronic teleconsent with signatures. Cons Honestly, there's nothing I "like least". I would say the one thing I would consider an improvement would be to add a reminder sound (ding!), which can be set for each call individually (or not at all) by the provider, to remind both patient and provider that it's time to "wrap it up." And while this would be a wonderful addition, I definitely don't consider it a deal breaker. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Doxy.me The main reasons I chose Doxy are the static address, ease of use, and reliability. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) I first switched because I became aware that Doxy provides a static address, which allows my patients to bookmark and easily return to Doxy every week. All the other features and bonuses are why I stay. Review Source MS Michael S. Administrator Hospital & Health Care Used the software for: 2+ years ### "Thank You, Doxy.me" October 18, 2024 5.0 Overall, Doxy.me is a valuable, efficient, budget-friendly tool to effectively provide virtual service to our consumers and is highly recommended. Pros So user-friendly for me and our consumers. Provides excellent value for the investment. Cons When using the background feature I can only use the blur, as the other backgrounds do not integrate the background in a way that is not distracting. The feature needs work integrating and blending the facilitator with the background smoothly. Alternatives considered [Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/) Reason for choosing Doxy.me The value, user-friendly, and HIPAA compliant Review Source ML Mimi L. Psychotherapist Mental Health Care Used the software for: 2+ years ### "Perfect telehealth platform for mental health treatment! " March 21, 2025 5.0 Perfect. Simple and functional, which is really all I want from any type of software! Pros I've been using Doxy.me since the beginning of the pandemic. I love that I can send patients a link by text or email, and they can use it without downloading any type of app. Its seamless, HIPAA compliant, works every time, and free! Seems almost too good to be true! I'm very appreciative, its been a huge asset to my mental health clinic and private practice. Cons I use the free version, that doesn't allow me to bring in more than one patient at at time, or share my screen. I'm almost certain the paid version allows it, though. I could always upgrade if I decide its worth it. Review Source AF Andres F. Psychiatric nurse practitioner Mental Health Care Used the software for: 2+ years ### "Reliable service that is easy to use" February 17, 2025 5.0 I have used it for 6 years, and have no complaints Pros It is reliable, which is most valuable. My clients connect easily. Cons It would be nice if clients were able not to get our telehealth calls briefly interrupted by their phone calls. when we lose audio/visual for about 15-20 seconds, even when they do not answer the call. This may be a setting for client's on their phone and not doxy.em. Review Source PR Paul-André R. Psychotherapist Health, Wellness and Fitness Used the software for: 2+ years ### "Smashing good product :)" March 23, 2025 5.0 My overall experience has been a positive one. Pros The platform is HIPPA compliant and secure, I engage with clients all over the world. Cons Sometimes my clients are on rural area with limited connectivity - I have found doxy.me to require a fair amount of bandwidth to function well. Review Source PA Patricia A. Counselor Mental Health Care Used the software for: 1-2 years ### "EXCELLENT program" March 23, 2025 5.0 A+ I am so pleased with Doxy and no one is paying me to say this. This is an honest review. Pros It's a wonderful program and easy for my clients to use. Cons NOTHING. I think this program is EXCELLENT. Review Source MP Maggie P. Counsellor Mental Health Care Used the software for: 1-2 years ### "Maggie's Counsellor experience" January 7, 2025 5.0 I am so glad I started using Doxy.me (for 2 years) it enhances the service I offer my clients. Easy to use and for my clients to easily access. Pros I find the service really easy to use and it is always reliable. Secure service, paramount for my clients. Cons On the rare occasion connectivity dropped, however I feel this is not a Doxy.me issue. Review Source RT Rochelle T. APRN-CNP, PMHNP Mental Health Care Used the software for: 1-2 years ### "User for over 1 year" October 21, 2024 5.0 Great, very little issues, occasional disconnect but not sure if it's on the clients end or not. Pros Secure, easy to use, good connectively, no complaints from clients. Cons Please add "touch up my appearance" to the video settings. It blurs out a lot of the wrinkles, pock marks, signs of aging, and sun damage! :) Review Source RA Ricardo A. Therapist Civic & Social Organization Used the software for: 6-12 months ### "No-clunk, user-friendly, clean way to do telehealth for both clinicians and clients!" February 7, 2025 5.0 It has been incredibly smooth for me as well as for my clients! Pros It's incredibly user-friendly and clean looking which only helps me use it more often! Cons I wish that the free version had a way for me to blur my background. Review Source RI Roxanne I. Counselor Mental Health Care Used the software for: 6-12 months ### "Great service for counseling. " October 5, 2024 5.0 Love the service. I use this for counseling with my clients for telehealth. Otherwise, I use this and love the service. Pros Love the service. I use this for counseling with my clients for telehealth. Otherwise, I use this and love the service. Cons Only reason a 9 is due to not having the free text appointment reminder and share screen feature. That's a premium. Review Source JG Jeni G. Lactation Consultant Health, Wellness and Fitness Used the software for: 2+ years ### "Doxy is fantastic!" September 13, 2024 5.0 I have used it for the past 4 years and I have no complaints. Predictable, dependable, and good quality. Pros It's free and easy to use both as a clinician and a client Cons I truly can't think of anything I don't like Review Source JZ Jacqueline Z. Nurse Practitioner Medical Practice Used the software for: 6-12 months ### "Great service " September 3, 2024 5.0 Great, minor hiccups due to cell service or internet but not due to doxy Pros Easy for the provider and patient to use Cons Not Doxys fault but difficult for patients in rural areas due to cell phone connection. Or pts having a flip phone Review Source YM Yvette M. Psychotherapist Mental Health Care Used the software for: 2+ years ### "Doxy works well" July 30, 2024 5.0 Pros Good audio and video and it's hipaa compliant Cons I wish there was an alert to let me know when clients entered the waiting room. I also wish the virtual backgrounds worked better. Pt sometimes could not see parts of me. I looked ghostly Review Source RL Rebecca L. Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Service with Integrity" July 15, 2024 5.0 I have been using Doxy.me for 5 years. It has been very easy to use for both myself and customers. I especially trust that doxy.me will stay on top of HIPPA compliance. I started with free service and found the quality of the call excellent. I did upgrade in order to have more services, but also to support keeping the platform available. Pros Solid HIPPA Compliance. Easy to use for myself and the consumer. Cons Occasionally, I see someone who has trouble accessing doxy.me, but this is rare. Review Source CB Chris B. Chief Operating Officer Medical Practice Used the software for: 2+ years ### "Practice and Patient Friendly Telemedicine " June 25, 2024 5.0 We originally transitioned during COVID when many offices were closed and we needed a telemedicine platform that was easy to use and easy to implement. Doxy.me was both of these things and we have continued to use it even though many of our patients have returned to the office for visits. I would recommend Doxy.me due to ease of use and ease to implement. Pros Doxy.me provides an easy to use telemedicine platform for both the practice and the patient to use. Process is as simple as being notified that a patient is in the virtual waiting room and then logging in and initiating the patient visit. Cons Cost is a little higher than other platforms but still a good value for the money and for a platform that is so easy to use. 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