--- title: "Doxy.me Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Doxy.me the right Telemedicine solution for you? Explore 1227 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/158461/Doxy-me/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-22" --- Doxy.me 4.6 (1226) [View alternatives](https://www.capterra.com/p/158461/Doxy-me/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 22nd, 2026 # Reviews of Doxy.me Ease of use 4.9 Customer Service 4.5 ## Pros and Cons in Reviews JT Jean T OwnerMental Health Care, Self-employedUsed the software for: More than 2 years. “I can access the website quickly when I am between clients.“ July 8, 2026 AF Andres F Psychiatric nurse practitionerMental Health Care, Self-employedUsed the software for: More than 2 years. “It would be nice if clients were able not to get our telehealth calls briefly interrupted by their phone calls. when we lose audio/visual for about 15-20 seconds, even when they do not answer the call. “ February 17, 2025 SG Shea G CounselorHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “They're still my top choice as a telehealth counselor, between the security they provide, their cost, and the sheer quality of their product.“ April 20, 2026 SK Suanne K Director of PediatricsHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “At first when the camera or microphone didn't work, I had no idea why and had to learn how to troubleshoot things like that, but this is part of all platforms.“ December 23, 2025 SO Sarah O Naturopathic PhysicianAlternative Medicine, 2 - 10 employeesUsed the software for: Less than 6 months. “I am so pleased to have this many features on the free version, I'm considering upgrading to a paid version as I grow and need to customize my waiting room.“ May 27, 2025 AS Alicia S Owner, Occupational therapistMedical Practice, Self-employedUsed the software for: More than 2 years. “Ive enjoyed using it but I am unable to use it consistenly (with all clients) because of the tech issues mentioned above.“ April 13, 2026 CM Carla M Licensed Counselor LCPCHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Now my entire practice is virtual and it has allowed so much freedom to do my therapy session from anywhere.“ April 3, 2025 CK Cheri K CEO and Mental Health TherapistMental Health Care, Self-employedUsed the software for: 1-2 years. “Okay, honestly, the worst thing I could say is that sometimes clients can hear themselves speak for the first 5 seconds of a video call.“ June 28, 2025 ## Showing most helpful reviews Showing 1-25 of 1226 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Owner Used the software for: 3-5 years ### "Doxy.me makes my professional life much easier!" July 10, 2026 5.0 Very good. I can access the website quickly when I am between clients. I do not have to have second thoughts about whether I will be able to connect with the client. Pros That it's reliable and will allow me to use my biolateral music to aide in the healing process. All the features it has. Cons I like everything about it -- mainly that it's HIPPA compliant and secure. I can't answer this question the way you want! Review Source SG Shea G. Counselor Used the software for: Less than 1 year ### "Excellent product for solo private practice" April 21, 2026 5.0 Overall doxy.me has been wonderful to use. They're still my top choice as a telehealth counselor, between the security they provide, their cost, and the sheer quality of their product. Pros Doxy.me is an AMAZING product with features that put it at the front of the field. I'm able to create a stable link for patient use, preview my camera/mic/sound, see when patients log in for session, and start session, all from one screen. They've recently implemented options for billing and payments, as well. With various plans doxy.me creates amazing options for the price, and their customer service is responsive and helpful if you encounter any bugs. If you've ever used any other telehealth video platform there's almost no learning curve transitioning to doxy.me. Cons It would be helpful if there were an automated email of some sort sent to providers who use doxy when they're down, or expect to be down. I recommend having a stable second option you can quickly send patients as needed. Doxy isn't down often, but when it is, it's usually a surprise. Review Source R Reviewer Owner, Occupational therapist Used the software for: 3-5 years ### "Simplicity and HIPPA compliant" April 15, 2026 4.0 Ive enjoyed using it but I am unable to use it consistenly (with all clients) because of the tech issues mentioned above. Not worth paying for but the free version is good enough for certain purposes. Pros HIPPA compliance. Ease of logging in for clients and provider. Having your own provider URL (no portal creation necessary for clients). Simplicity of the interface. Cons High cost to purchase additional features like screen sharing. Often has an echo when clients speak. Poor connections, cutting out, freezing, needing to restart calls to help mitigate that. Review Source R Reviewer Trauma counselor Used the software for: 3-5 years ### "Love new features!" March 24, 2026 5.0 I love using it. The quality is great, it's reliable, and I don't have to worry about staying connected. Pros I love how the camera will shut down instead of lagging when connection is poor. Wonderful idea! I don't worry about losing important details just because I am having technical issues. Cons There's nothing I don't like. I use doxy.me as a backup for the companies that want me to use other sites. Review Source R Reviewer Licensed Professional Counselor Used the software for: 3-5 years ### "Doxy.me is easy to use, affordable, and reliable. " March 12, 2026 5.0 I have been using Doxy.Me since it launched in 2013. I began searching for HIPAA comliant formats that were easy to be utilized by the patients, gave them the link in an email or text. Doxy.me hit all the parameters I was looking for. Pros I like Doxy.Me for its simplicity for my patients. There is no learning curve either for clinicians or patients. Cons The only con is the cost of paid subscription, however it's cheaper than most. However, I did use the Clinic version for several months while I was in private practice. It was worth the peace of mind. Review Source R Reviewer Psychotherapist Used the software for: 1-3 years ### "Very good site for a small therapy business. " February 24, 2026 5.0 Very positive experience. It looks very professional. Love the waiting room, and the fact that it is free. Pros Very easy to use. You can have your practice name as part of the link to log in. Keeps track of sessions and time spent in each. Cons Connection sometimes fail if client is not using a laptop and/or reliable internet connection. Sometimes it freezes. Review Source R Reviewer Director of Pediatrics Used the software for: 3-5 years ### "Doxy.me and Surviving the Pandemic" December 29, 2025 5.0 The company has been so great to work with. The folks who started out with my organization in the beginning during the pandemic were incredibly caring and attentive. That relationship has continued to this day. Pros This product is easy to use and within 2 weeks I was able to learn how to use it myself and create content to educate my entire health center and get us up and attending to patients during the pandemic. Cons At first when the camera or microphone didn't work, I had no idea why and had to learn how to troubleshoot things like that, but this is part of all platforms. Review Source R Reviewer owner and therapist Used the software for: 3-5 years ### "Doxy is an integral part of my business" September 22, 2025 5.0 i love doxy and have been using it every time i work for the last 5 years! my practice is completely telehealth Pros i have been using doxy.me since around 2018, and it has been so helpful. the free version meets my needs, so it feels like its a huge asset to my business. whenever i have needed help, customer support was super quick to respond to me. it is so intuitive, so the learning curve was low, which helped when the pandemic happened, and all of my clients had to move to telehealth. Cons i use it daily, and its super helpful. sometimes it giltches, and everytime i start a call there is feedback that takes about 30 seconds to even out. Review Source R Reviewer Licensed Professional Counselor Used the software for: 3-5 years ### "My experience has been all positives" October 13, 2025 5.0 I have used Doxy since the pandemic (5 years) and cannot understand why medical providers would use something else. I believe that having to have an account and the meeting number nonsense gets in the way of things. Pros The ease of use for both myself and clients. I use doxy not only for telehealth appointments but it's what I use exclusively for consultations with potential new clients. I use the tier that has no charge and it's been more than enough for my needs. Cons I can't think of anything that I would indicate that I don't like. There's nothing that I've had happen in using doxy that was negative. Back in 2020-2021 there were occasionally connection problems, but I did not attribute that to doxy's service. Review Source R Reviewer Clinical Social Worker Used the software for: 1-3 years ### "Nice basic system" October 13, 2025 3.0 Convenient but not like Zoom. Quality is not nearly the same. Is HIPAA Compliant which is essential Pros The price and availability. Easy to use. fairly reliable. Easy to report Problems. Responsive to complaints. Cons Can be very glitchy with some people and quality varies greatly. Voice is sometimes very very choppy Review Source R Reviewer Physician Used the software for: 3-5 years ### "7 Yrs a Doxy Doc & it's only gotten Better!!" June 23, 2025 5.0 I'm a physician licensed in 3 states, and TeleMedicine is a must!! I can get on Doxy as easy on my phone on the road as I can on my laptop. It occasionally loses video if I have minimal service bars, but often audio continues till signal is better to regain video. Pros 1 - Best FREE option on the market I know of that is secure & dependable. I use it to see pts daily, and have for several years now. They have improved & fixed sooo many - dare I say all? (cuz I haven't seen any this year) of the Covid era glitchs I used to encounter. I now see pts daily - using the FREE version - some pts have trouble figuring out how to navigate the waiting room ...granted mostly technically challenged & have to be literally walked thru it by someone that understands basic phone internet ... but once on, it's a piece of cake. Cons I guess I'll have to get the paid version so I can update the waiting room message, as it's several years outdated & I see NO way to update it with the FREE version??? Review Source R Reviewer Rachelle Goldberg, LMFT Used the software for: 1-3 years ### "Grateful for ease of use" October 7, 2025 4.0 I was intimidated by the idea of having to do telehealth but Doxy is the best I could have hoped for. Pros Having the same four word link each time and being able to get multiple clients on at the same time even if they need to be separate geographically. Cons recent difficulty with poor connections if client is on the mobile phone. Telephone calls in to the client disrupt the connection. Review Source R Reviewer CEO and Mental Health Therapist Used the software for: 1-3 years ### "Incredibly reliable free resource that has saved me!" June 30, 2025 5.0 As a solo practitioner, I was looking for something that would not add to my monthly expenses, would be consistently reliable for clients, and would give me a static link. Doxy.me has saved me many times when my \[other\] company-specific EHR video platform would have serious issues in sound sycing. I would inform my clients to meet me at doxy.me. Doxy.me has now become my main video option for clients and it is absolutely free! Pros Doxy.me has been fabulously reliable, incredibly userfriendly, and an incredible deal! I love Doxy.me for seeing my mental health clients. I love that my company name is in the static link I can give any clients. The interface is consistently great for video calls. Cons NOTHING! I get a free, HIPAA-compliant service to use whenever I need. Okay, honestly, the worst thing I could say is that sometimes clients can hear themselves speak for the first 5 seconds of a video call. It has always gone away quickly. Review Source R Reviewer Licensed Clinical Professional Counselor Used the software for: 3-5 years ### "Very user friendly software; Highly recommend!" June 27, 2025 5.0 Being not that tech savvy, at first I was apprehensive to try doxy.me; however, I found it to be VERY easy to use and very user friendly. I've been highly satisfied with Doxy.me. Pros I've been using doxy.me for a number of years now in my solo private practice. A colleague recommended it to me, and since I don't have as much volume as a group practice, this is a perfect solution as I don't pay anything for it, it is VERY user friendly, and meets HIPAA requirements as well. Cons Occasionally there's a little tech difficulties; that is mostly due to connection issues on the part of my client or myself, and usually if we close the session and restart, it gets cleared up. Review Source R Reviewer Counselor Used the software for: 1-3 years ### "Retired and satisfied " January 21, 2025 5.0 I'm retired and just see a few clients a week. I'm a caregiver and Telehealth allows me to be at home and to continue doing what I love to do. The support has been awesome when I've needed it. The price keeps my overhead in budget. Pros It's affordable, easy to use, support is available, and they're open to suggestions. Cons Doxy.me checks all my boxes so I can't say I'm dissatisfied about anything. Review Source R Reviewer Psychotherapist Used the software for: 1-3 years ### "Good for the very small people." November 25, 2024 5.0 Overall, very good. Clear picture, clear sound quality. Intuitive to use for me and clients. Pros Free version - allows me to continue to work with the most vulnerable of people, knowing it's secure, HIPAA compliant (although not a thing in the UK, it speaks to the security) and has been more reliable than the paid version of another well-known platform. Thank you doxy - please continue to help us really small helpers who are helping those who can't afford any extra costs. Cons Sometimes connection is dodgy - postponement of appojntments has been necessary. Review Source R Reviewer Marriage and Family Therapist Used the software for: Less than 1 year ### "So happy I switched!" October 14, 2021 5.0 My appointment reminders, which I send myself, have the same meeting link creating simplicity for my clients. There are not very many distractions with certain extra features and the screen size defaults in a way that I have the best opportunity to observe my client's non-verbals. It helps me to do the best version of my work when I'm not doing it face to face. Pros I really enjoy how doxy.me gives me one link to use all the time. It's simple in overall use. It's designed for the needs of clinicians and provides those needs at a substantially reduced price of other popular platforms that do not cater to clinicians. I particularly like the "pay by the day option" as I think is a great flexibility for clinicians who are still building their caseload. I also viewed it from the client's perspective and it provides a generally professional look while also being easy for the clients to use with their devices. Cons When I log on, the camera and microphone are already on. I would like the option to default them to being off. Review Source R Reviewer LCSW Used the software for: 1-3 years ### "Doxy is the most professional and HIPAA compliant platform for counselors and doctors." November 3, 2024 5.0 Pros Doxy is HIPAA compliant, and the platform is easy to use for myself and my clients. Clients do not need to download anything or enter personal information. They click on the secure link that I provide to them. Our connection is reliable unless one of us has WIFI issues (which is not Doxy's fault). I am thrilled with Doxy and feel it is more professional, protective, and secure than other platforms. Cons I love Doxy! Doxy is the most professional and HIPAA compliant platform I have found for counselors and doctors. Review Source R Reviewer psychotherapist Used the software for: 3-5 years ### "Easy to Use, worth every penny" July 11, 2024 5.0 I have used Doxy for 4 years. I checked out a number of competing platforms, all of which had more cons than pros. Doxy keeps it simple for me and more importantly, for my clients. Pros This is the simplest, most user-friendly telehealth platform I have ever used, including the one within the EMR system I use. Also, it's easy to add multiple participants, so it works great for meetings as well as therapy sessions. Cons The security measures make the connection a little fussy i.e. if your camera has been used on another platform and that software is not closed, Doxy will not allow a video connection. I just have to be careful and prepared to troubleshoot with clients. Review Source R Reviewer Clinician Used the software for: 1-3 years ### "Lifesaver!" July 19, 2021 5.0 I was able to continue to meet with clients during the COVID19 pandemic. It allowed for those who needed continuing mental health support to access meetings at a time when people were frightened for their helath and safety. Pros This program turned out to make a huge difference during the COVID19 pandemic! Clients were able to continue to receive care and support when they could not come in to the office to meet. Cons There are times when a client has to close out and sign in again, due to glitches on their end. This ends up creating more than one room open for that client, which can get confusing. Review Source R Reviewer Owner Used the software for: 1-3 years ### "A great appointment app if you need one" January 28, 2025 4.0 Overall my experience with doxy.me has been extremely positive I have 20 good things to say to the only 1 minor thing that really doesn’t take away from what this service does. Pros I like how straight forward and easy it is to use. I like the fact that it works as an app or you can still use this service on any web browser and it’s extremely user friendly anyone can use it even with very little tech skills. Cons The one thing I don’t like is there’s no way of setting up anything to block calls from coming through when using this and when a calls comes through it literally knocks the whole appointment down and kicks me out and I have to start all over. My phone has DND but it doesn’t work all the time. Review Source R Reviewer Licensed Marriage and Family Therapist Used the software for: 3-5 years ### "Great video platform!" February 27, 2025 5.0 Doxy is a wonderful, easy to use, very reliable platform. I love using it! I have used it with friends in other countries, and it works perfectly! Pros I love the ease of using Doxy.me. For a non-tech person like myself, it is amazingly easy! Cons I have no complaints. The only thing that would make it better would be for it to also be free for multiple people at once. :) Review Source R Reviewer Counselor Used the software for: 1-3 years ### "EXCELLENT program" March 27, 2025 5.0 A+ I am so pleased with Doxy and no one is paying me to say this. This is an honest review. Pros It's a wonderful program and easy for my clients to use. Cons NOTHING. I think this program is EXCELLENT. Review Source R Reviewer Intuitive Therapist Used the software for: 3-5 years ### "Great Platform" January 21, 2025 5.0 I use Doxy.me regularly to connect with my overseas clients and find it easy and great to use. Pros An easy reliable platform to use, keeping patient confidentiality Cons nothing has been a problem so far while using Doxy.me Review Source R Reviewer None Used the software for: 1-3 years ### "Doxy.me review " December 19, 2024 5.0 I have had a very positve experience with it, very easy to use. Pros I like that i can meet virtually for appointments. Cons There is nothing i dislike about doxy.me. it is a great program. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.