# Doxy.me Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Doxy.me the right Telemedicine solution for you? Explore 1226 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158461/Doxy-me/reviews --- Doxy.me 4.6 (1226) [View alternatives](https://www.capterra.com/p/158461/Doxy-me/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Doxy.me Ease of use 4.9 Customer Service 4.5 ## Pros and Cons in Reviews SG Shea G CounselorHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “They're still my top choice as a telehealth counselor, between the security they provide, their cost, and the sheer quality of their product.“ April 20, 2026 AF Andres F Psychiatric nurse practitionerMental Health Care, Self-employedUsed the software for: More than 2 years. “It would be nice if clients were able not to get our telehealth calls briefly interrupted by their phone calls. when we lose audio/visual for about 15-20 seconds, even when they do not answer the call. “ February 17, 2025 SO Sarah O Naturopathic PhysicianAlternative Medicine, 2 - 10 employeesUsed the software for: Less than 6 months. “I am so pleased to have this many features on the free version, I'm considering upgrading to a paid version as I grow and need to customize my waiting room.“ May 27, 2025 SK Suanne K Director of PediatricsHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “At first when the camera or microphone didn't work, I had no idea why and had to learn how to troubleshoot things like that, but this is part of all platforms.“ December 23, 2025 PA Pam A LCSWHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “I can manage my waiting room, send messages, the video is always stable.“ May 19, 2025 AS Alicia S Owner, Occupational therapistMedical Practice, Self-employedUsed the software for: More than 2 years. “Ive enjoyed using it but I am unable to use it consistenly (with all clients) because of the tech issues mentioned above.“ April 13, 2026 CK Cheri K CEO and Mental Health TherapistMental Health Care, Self-employedUsed the software for: 1-2 years. “Doxy.me has now become my main video option for clients and it is absolutely free!“ June 28, 2025 CK Cheri K CEO and Mental Health TherapistMental Health Care, Self-employedUsed the software for: 1-2 years. “Okay, honestly, the worst thing I could say is that sometimes clients can hear themselves speak for the first 5 seconds of a video call.“ June 28, 2025 ## Showing most helpful reviews Showing 1-25 of 1226 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Darwin C. Licensed Professional Counselor Health, Wellness and Fitness Used the software for: 2+ years ### "Doxy.me is easy to use, affordable, and reliable. " March 11, 2026 5.0 I have been using Doxy.Me since it launched in 2013. I began searching for HIPAA comliant formats that were easy to be utilized by the patients, gave them the link in an email or text. Doxy.me hit all the parameters I was looking for. Pros I like Doxy.Me for its simplicity for my patients. There is no learning curve either for clinicians or patients. Cons The only con is the cost of paid subscription, however it's cheaper than most. However, I did use the Clinic version for several months while I was in private practice. It was worth the peace of mind. Review Source CW Carrie W. Licensed Professional Counselor Mental Health Care Used the software for: 2+ years ### "My experience has been all positives" October 2, 2025 5.0 I have used Doxy since the pandemic (5 years) and cannot understand why medical providers would use something else. I believe that having to have an account and the meeting number nonsense gets in the way of things. Pros The ease of use for both myself and clients. I use doxy not only for telehealth appointments but it's what I use exclusively for consultations with potential new clients. I use the tier that has no charge and it's been more than enough for my needs. Cons I can't think of anything that I would indicate that I don't like. There's nothing that I've had happen in using doxy that was negative. Back in 2020-2021 there were occasionally connection problems, but I did not attribute that to doxy's service. Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[Alma SIS](https://www.capterra.com/p/133283/Alma/) Reason for choosing Doxy.me I had always liked Doxy for the ease of use, especially when directing consultations where to meet. And since AI note assistant is something I use, continuing telehealth on doxy has continued to be very easy Review Source AS Alicia S. Owner, Occupational therapist Medical Practice Used the software for: 2+ years ### "Simplicity and HIPPA compliant" April 13, 2026 4.0 Ive enjoyed using it but I am unable to use it consistenly (with all clients) because of the tech issues mentioned above. Not worth paying for but the free version is good enough for certain purposes. Pros HIPPA compliance. Ease of logging in for clients and provider. Having your own provider URL (no portal creation necessary for clients). Simplicity of the interface. Cons High cost to purchase additional features like screen sharing. Often has an echo when clients speak. Poor connections, cutting out, freezing, needing to restart calls to help mitigate that. Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) Reason for choosing Doxy.me HIPPA compliance. Convenience of a personal provider URL to login and not needing client app or portals. Review Source mT michael T. Clinical Social Worker Mental Health Care Used the software for: 1-2 years ### "Nice basic system" October 6, 2025 3.0 Convenient but not like Zoom. Quality is not nearly the same. Is HIPAA Compliant which is essential Pros The price and availability. Easy to use. fairly reliable. Easy to report Problems. Responsive to complaints. Cons Can be very glitchy with some people and quality varies greatly. Voice is sometimes very very choppy Review Source Cassandra S. owner and therapist Mental Health Care Used the software for: 2+ years ### "Doxy is an integral part of my business" September 18, 2025 5.0 i love doxy and have been using it every time i work for the last 5 years! my practice is completely telehealth Pros i have been using doxy.me since around 2018, and it has been so helpful. the free version meets my needs, so it feels like its a huge asset to my business. whenever i have needed help, customer support was super quick to respond to me. it is so intuitive, so the learning curve was low, which helped when the pandemic happened, and all of my clients had to move to telehealth. Cons i use it daily, and its super helpful. sometimes it giltches, and everytime i start a call there is feedback that takes about 30 seconds to even out. Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Reason for choosing Doxy.me hipaa compliant and specifically for medical professionals Review Source KY KIM Y. Physician Medical Practice Used the software for: 2+ years ### "7 Yrs a Doxy Doc & it's only gotten Better!!" June 22, 2025 5.0 I'm a physician licensed in 3 states, and TeleMedicine is a must!! I can get on Doxy as easy on my phone on the road as I can on my laptop. It occasionally loses video if I have minimal service bars, but often audio continues till signal is better to regain video. Pros 1 - Best FREE option on the market I know of that is secure & dependable. I use it to see pts daily, and have for several years now. They have improved & fixed sooo many - dare I say all? (cuz I haven't seen any this year) of the Covid era glitchs I used to encounter. I now see pts daily - using the FREE version - some pts have trouble figuring out how to navigate the waiting room ...granted mostly technically challenged & have to be literally walked thru it by someone that understands basic phone internet ... but once on, it's a piece of cake. Cons I guess I'll have to get the paid version so I can update the waiting room message, as it's several years outdated & I see NO way to update it with the FREE version??? Switched from [Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/) Reports by Medical Board that Zoom was NOT secure or HIPPA Compliant Review Source CK Cheri K. CEO and Mental Health Therapist Mental Health Care Used the software for: 1-2 years ### "Incredibly reliable free resource that has saved me!" June 28, 2025 5.0 As a solo practitioner, I was looking for something that would not add to my monthly expenses, would be consistently reliable for clients, and would give me a static link. Doxy.me has saved me many times when my \[other\] company-specific EHR video platform would have serious issues in sound sycing. I would inform my clients to meet me at doxy.me. Doxy.me has now become my main video option for clients and it is absolutely free! Pros Doxy.me has been fabulously reliable, incredibly userfriendly, and an incredible deal! I love Doxy.me for seeing my mental health clients. I love that my company name is in the static link I can give any clients. The interface is consistently great for video calls. Cons NOTHING! I get a free, HIPAA-compliant service to use whenever I need. Okay, honestly, the worst thing I could say is that sometimes clients can hear themselves speak for the first 5 seconds of a video call. It has always gone away quickly. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[Jane](https://www.capterra.com/p/178984/Jane-App/)[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) Reason for choosing Doxy.me I love the free option! The video capture is not as wide angled as Google Meet -- I don't want the client/patient to see all of my room. Review Source RG RACHELLE G. Rachelle Goldberg, LMFT Mental Health Care Used the software for: 1-2 years ### "Grateful for ease of use" October 3, 2025 4.0 I was intimidated by the idea of having to do telehealth but Doxy is the best I could have hoped for. Pros Having the same four word link each time and being able to get multiple clients on at the same time even if they need to be separate geographically. Cons recent difficulty with poor connections if client is on the mobile phone. Telephone calls in to the client disrupt the connection. Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Reason for choosing Doxy.me simple link. Why do I have to use more characters if I already answered the question? Review Source SK Suanne K. Director of Pediatrics Hospital & Health Care Used the software for: 2+ years ### "Doxy.me and Surviving the Pandemic" December 23, 2025 5.0 The company has been so great to work with. The folks who started out with my organization in the beginning during the pandemic were incredibly caring and attentive. That relationship has continued to this day. Pros This product is easy to use and within 2 weeks I was able to learn how to use it myself and create content to educate my entire health center and get us up and attending to patients during the pandemic. Cons At first when the camera or microphone didn't work, I had no idea why and had to learn how to troubleshoot things like that, but this is part of all platforms. Alternatives considered [Doximity](https://www.capterra.com/p/205027/Doximity/) Reason for choosing Doxy.me Doxy.me offered better features, better support. Review Source SG Shea G. Counselor Health, Wellness and Fitness Used the software for: 6-12 months ### "Excellent product for solo private practice" April 20, 2026 5.0 Overall doxy.me has been wonderful to use. They're still my top choice as a telehealth counselor, between the security they provide, their cost, and the sheer quality of their product. Pros Doxy.me is an AMAZING product with features that put it at the front of the field. I'm able to create a stable link for patient use, preview my camera/mic/sound, see when patients log in for session, and start session, all from one screen. They've recently implemented options for billing and payments, as well. With various plans doxy.me creates amazing options for the price, and their customer service is responsive and helpful if you encounter any bugs. If you've ever used any other telehealth video platform there's almost no learning curve transitioning to doxy.me. Cons It would be helpful if there were an automated email of some sort sent to providers who use doxy when they're down, or expect to be down. I recommend having a stable second option you can quickly send patients as needed. Doxy isn't down often, but when it is, it's usually a surprise. Review Source MM Meghan M. Owner Mental Health Care Used the software for: Less than 6 months ### "AMAZING product. " September 10, 2024 5.0 It's been a huge lifesaver. I hadn't done telehealth much before this year, and doxy has helped me adjust. Pros LOVE the white board and waiting room-it's always reliable and super easy to use with clients. It helps make telehealth more engaging, interactive, and personal. Cons NOTHING. I really have no suggestions or cons. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) I wanted a link to give clients that doesn't change with each meeting. Review Source PA Pam A. LCSW Health, Wellness and Fitness Used the software for: 6-12 months ### "Doxy is Perfect!" May 19, 2025 5.0 Very positive and I have encouraged my colleagues to use it as well. I have gotten thank yous from my interns who use it and they all like it a great deal. Pros I can manage my waiting room, send messages, the video is always stable. It's so easy to use. Also, sharing the Doxy link is super easy and I have options about how to share it and I can make the link unique or use the same one each time. Thank you so much! Cons I can't think of a thing at all. Please keep doing what you are doing. I am not sure what else to say I have to type 100 characters minimum. lol! Review Source MK Marcia K. MD Medical Practice Used the software for: 2+ years ### "the only platform I will use for psychiatric practice" March 20, 2025 4.0 great! I even decided to pay for it! Pros as long as the patient has adequate internet, this platform is HIPAA compliant and confidential. I am much happier conducting sensitive interviews using Doxy.me over zoom or other meeting platforms. Cons it can be difficult to get customer service on the phone, but if FAQs are all you need, it's OK Review Source CG Carmel G. LCSW Health, Wellness and Fitness Used the software for: 2+ years ### "Wonderful HIPAA compliant platform" March 20, 2025 5.0 I have grown with Doxy.me and they have grown with me. I recommend it to my colleagues. Pros I have been using Doxy.me for five years. It has become the most professional, reliable platform that is HIPAA compliant. My patients are comfortable and secure using it. The waiting room is lovely. Cons In the beginning, there were glitches, but they have been addressed over the years. I have no complaints. Review Source CM Carla M. Licensed Counselor LCPC Health, Wellness and Fitness Used the software for: 1-2 years ### "Doxy.me is the premium platform for virtual therapy" April 3, 2025 5.0 I really appreciate it. It was there when I needed to pivot during Covid. Now my entire practice is virtual and it has allowed so much freedom to do my therapy session from anywhere. Pros Reliability, user friendly, always evolving based on feedback and changes in the field, safe and secure, priced right Cons Have had a few difficulties regarding my subscription not being accurate but got them resolved with help Review Source MW Michael W. Owner and clinician Mental Health Care Used the software for: I used a free trial ### "Private Practice Use Review " March 20, 2025 5.0 I thoroughly enjoy using Doxy and highly recommend. Pros It's easy to use for myself and patients. The usage is also very efficient, especially for my older clients that have challenges navigating technology. It makes telehealth a breeze!!! Cons I am using the free plan so limited features is the only downside but still meets the core of my needs. Review Source AD Alyssa D. Therapist Mental Health Care Used the software for: 1-2 years ### "Secure and Professional Platform" February 6, 2025 4.0 My experience was a net positive despite minor issues. I continued to use the platform for a long time due to the dependability. Pros I love the user ease on both ends - client and clinician. The platform can be utilized on any device without any major setup or difficulty. I also love the secure nature of the platform. Cons Connectivity issues and buffering were common. There were also some issues when connecting headphones or listening devices. Review Source RT Rochelle T. APRN-CNP, PMHNP Mental Health Care Used the software for: 1-2 years ### "User for over 1 year" October 21, 2024 5.0 Great, very little issues, occasional disconnect but not sure if it's on the clients end or not. Pros Secure, easy to use, good connectively, no complaints from clients. Cons Please add "touch up my appearance" to the video settings. It blurs out a lot of the wrinkles, pock marks, signs of aging, and sun damage! :) Review Source AJ Ashley J. Mental Health Therapist Mental Health Care Used the software for: 6-12 months ### "Great program! " October 14, 2024 5.0 Great. I have not had any issues with the program. My patients love it too. Pros It is easy for providers and patients. Waiting room for patients works great and lets my patients know I will be with them after I finish with my appointment. Cons I love everything about it. It is a great program and gives stats on sessions as well. Review Source JL John L. Clinical Social Worker Mental Health Care Used the software for: 2+ years ### "Doxy works very well for me" October 29, 2024 5.0 It's there when I need it. With a very limited practice I appreciate that no cost is involved. Clients quickly become comfortable using Doxy. Pros Easy to use for both practitioner and client. Cons There are occasional problems but my experience is that these are quickly overcome Review Source SA Susan A. Intuitive Therapist Alternative Medicine Used the software for: 2+ years ### "Great Platform" January 20, 2025 5.0 I use Doxy.me regularly to connect with my overseas clients and find it easy and great to use. Pros An easy reliable platform to use, keeping patient confidentiality Cons nothing has been a problem so far while using Doxy.me Review Source GM Golda M. Psychotherapist Health, Wellness and Fitness Used the software for: 2+ years ### "dependable " September 5, 2024 5.0 excellant overall experience and it is free Pros very reliable and dependable good sound quality Cons I can't share screen with 2 people unless I go with the upgrade Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Reason for choosing Doxy.me doxy was free and Doxy is as good as zoom Review Source JG Jeni G. Lactation Consultant Health, Wellness and Fitness Used the software for: 2+ years ### "Doxy is fantastic!" September 13, 2024 5.0 I have used it for the past 4 years and I have no complaints. Predictable, dependable, and good quality. Pros It's free and easy to use both as a clinician and a client Cons I truly can't think of anything I don't like Review Source YM Yvette M. Psychotherapist Mental Health Care Used the software for: 2+ years ### "Doxy works well" July 30, 2024 5.0 Pros Good audio and video and it's hipaa compliant Cons I wish there was an alert to let me know when clients entered the waiting room. I also wish the virtual backgrounds worked better. Pt sometimes could not see parts of me. I looked ghostly Review Source RL Rebecca L. Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Service with Integrity" July 15, 2024 5.0 I have been using Doxy.me for 5 years. It has been very easy to use for both myself and customers. I especially trust that doxy.me will stay on top of HIPPA compliance. I started with free service and found the quality of the call excellent. I did upgrade in order to have more services, but also to support keeping the platform available. Pros Solid HIPPA Compliance. Easy to use for myself and the consumer. Cons Occasionally, I see someone who has trouble accessing doxy.me, but this is rare. 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