--- title: "Doxy.me Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Doxy.me the right Telemedicine solution for you? Explore 1227 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/158461/Doxy-me/reviews/" page_type: "reviews" language: "en" --- Doxy.me 4.6 (1227) [View alternatives](https://www.capterra.com/p/158461/Doxy-me/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 4th, 2026 # Reviews of Doxy.me Ease of use 4.9 Customer Service 4.5 ## Pros and Cons in Reviews SG Shea G CounselorHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “They're still my top choice as a telehealth counselor, between the security they provide, their cost, and the sheer quality of their product.“ April 20, 2026 AF Andres F Psychiatric nurse practitionerMental Health Care, Self-employedUsed the software for: More than 2 years. “It would be nice if clients were able not to get our telehealth calls briefly interrupted by their phone calls. when we lose audio/visual for about 15-20 seconds, even when they do not answer the call. “ February 17, 2025 JT Jean T OwnerMental Health Care, Self-employedUsed the software for: More than 2 years. “I can access the website quickly when I am between clients.“ July 8, 2026 AS Alicia S Owner, Occupational therapistMedical Practice, Self-employedUsed the software for: More than 2 years. “Ive enjoyed using it but I am unable to use it consistenly (with all clients) because of the tech issues mentioned above.“ April 13, 2026 SO Sarah O Naturopathic PhysicianAlternative Medicine, 2 - 10 employeesUsed the software for: Less than 6 months. “I am so pleased to have this many features on the free version, I'm considering upgrading to a paid version as I grow and need to customize my waiting room.“ May 27, 2025 HS Henry S psychololgistMental Health Care, Self-employedUsed the software for: More than 2 years. “It worked fine when we started, but when there was a problem (freezing, audio loss, making sessions frustrating and discouraging clients)“ August 19, 2024 CM Carla M Licensed Counselor LCPCHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Now my entire practice is virtual and it has allowed so much freedom to do my therapy session from anywhere.“ April 3, 2025 SK Suanne K Director of PediatricsHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “At first when the camera or microphone didn't work, I had no idea why and had to learn how to troubleshoot things like that, but this is part of all platforms.“ December 23, 2025 ## Showing most helpful reviews Showing 1-25 of 1227 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Cassandra S. owner and therapist Mental Health Care Used the software for: 2+ years ### "Doxy is an integral part of my business" September 18, 2025 5.0 i love doxy and have been using it every time i work for the last 5 years! my practice is completely telehealth Pros i have been using doxy.me since around 2018, and it has been so helpful. the free version meets my needs, so it feels like its a huge asset to my business. whenever i have needed help, customer support was super quick to respond to me. it is so intuitive, so the learning curve was low, which helped when the pandemic happened, and all of my clients had to move to telehealth. Cons i use it daily, and its super helpful. sometimes it giltches, and everytime i start a call there is feedback that takes about 30 seconds to even out. Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Reason for choosing Doxy.me hipaa compliant and specifically for medical professionals Review Source CW Carrie W. Licensed Professional Counselor Mental Health Care Used the software for: 2+ years ### "My experience has been all positives" October 2, 2025 5.0 I have used Doxy since the pandemic (5 years) and cannot understand why medical providers would use something else. I believe that having to have an account and the meeting number nonsense gets in the way of things. Pros The ease of use for both myself and clients. I use doxy not only for telehealth appointments but it's what I use exclusively for consultations with potential new clients. I use the tier that has no charge and it's been more than enough for my needs. Cons I can't think of anything that I would indicate that I don't like. There's nothing that I've had happen in using doxy that was negative. Back in 2020-2021 there were occasionally connection problems, but I did not attribute that to doxy's service. Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[Alma SIS](https://www.capterra.com/p/133283/Alma/) Reason for choosing Doxy.me I had always liked Doxy for the ease of use, especially when directing consultations where to meet. And since AI note assistant is something I use, continuing telehealth on doxy has continued to be very easy Review Source JT Jean T. Owner Mental Health Care Used the software for: 2+ years ### "Doxy.me makes my professional life much easier!" July 8, 2026 5.0 Very good. I can access the website quickly when I am between clients. I do not have to have second thoughts about whether I will be able to connect with the client. Pros That it's reliable and will allow me to use my biolateral music to aide in the healing process. All the features it has. Cons I like everything about it -- mainly that it's HIPPA compliant and secure. I can't answer this question the way you want! Review Source mT michael T. Clinical Social Worker Mental Health Care Used the software for: 1-2 years ### "Nice basic system" October 6, 2025 3.0 Convenient but not like Zoom. Quality is not nearly the same. Is HIPAA Compliant which is essential Pros The price and availability. Easy to use. fairly reliable. Easy to report Problems. Responsive to complaints. Cons Can be very glitchy with some people and quality varies greatly. Voice is sometimes very very choppy Review Source AS Alicia S. Owner, Occupational therapist Medical Practice Used the software for: 2+ years ### "Simplicity and HIPPA compliant" April 13, 2026 4.0 Ive enjoyed using it but I am unable to use it consistenly (with all clients) because of the tech issues mentioned above. Not worth paying for but the free version is good enough for certain purposes. Pros HIPPA compliance. Ease of logging in for clients and provider. Having your own provider URL (no portal creation necessary for clients). Simplicity of the interface. Cons High cost to purchase additional features like screen sharing. Often has an echo when clients speak. Poor connections, cutting out, freezing, needing to restart calls to help mitigate that. Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) Reason for choosing Doxy.me HIPPA compliance. Convenience of a personal provider URL to login and not needing client app or portals. Review Source KY KIM Y. Physician Medical Practice Used the software for: 2+ years ### "7 Yrs a Doxy Doc & it's only gotten Better!!" June 22, 2025 5.0 I'm a physician licensed in 3 states, and TeleMedicine is a must!! I can get on Doxy as easy on my phone on the road as I can on my laptop. It occasionally loses video if I have minimal service bars, but often audio continues till signal is better to regain video. Pros 1 - Best FREE option on the market I know of that is secure & dependable. I use it to see pts daily, and have for several years now. They have improved & fixed sooo many - dare I say all? (cuz I haven't seen any this year) of the Covid era glitchs I used to encounter. I now see pts daily - using the FREE version - some pts have trouble figuring out how to navigate the waiting room ...granted mostly technically challenged & have to be literally walked thru it by someone that understands basic phone internet ... but once on, it's a piece of cake. Cons I guess I'll have to get the paid version so I can update the waiting room message, as it's several years outdated & I see NO way to update it with the FREE version??? Switched from [Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/) Reports by Medical Board that Zoom was NOT secure or HIPPA Compliant Review Source CK Cheri K. CEO and Mental Health Therapist Mental Health Care Used the software for: 1-2 years ### "Incredibly reliable free resource that has saved me!" June 28, 2025 5.0 As a solo practitioner, I was looking for something that would not add to my monthly expenses, would be consistently reliable for clients, and would give me a static link. Doxy.me has saved me many times when my \[other\] company-specific EHR video platform would have serious issues in sound sycing. I would inform my clients to meet me at doxy.me. Doxy.me has now become my main video option for clients and it is absolutely free! Pros Doxy.me has been fabulously reliable, incredibly userfriendly, and an incredible deal! I love Doxy.me for seeing my mental health clients. I love that my company name is in the static link I can give any clients. The interface is consistently great for video calls. Cons NOTHING! I get a free, HIPAA-compliant service to use whenever I need. Okay, honestly, the worst thing I could say is that sometimes clients can hear themselves speak for the first 5 seconds of a video call. It has always gone away quickly. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[Jane](https://www.capterra.com/p/178984/Jane-App/)[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) Reason for choosing Doxy.me I love the free option! The video capture is not as wide angled as Google Meet -- I don't want the client/patient to see all of my room. Review Source RG RACHELLE G. Rachelle Goldberg, LMFT Mental Health Care Used the software for: 1-2 years ### "Grateful for ease of use" October 3, 2025 4.0 I was intimidated by the idea of having to do telehealth but Doxy is the best I could have hoped for. Pros Having the same four word link each time and being able to get multiple clients on at the same time even if they need to be separate geographically. Cons recent difficulty with poor connections if client is on the mobile phone. Telephone calls in to the client disrupt the connection. Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Reason for choosing Doxy.me simple link. Why do I have to use more characters if I already answered the question? Review Source SK Suanne K. Director of Pediatrics Hospital & Health Care Used the software for: 2+ years ### "Doxy.me and Surviving the Pandemic" December 23, 2025 5.0 The company has been so great to work with. The folks who started out with my organization in the beginning during the pandemic were incredibly caring and attentive. That relationship has continued to this day. Pros This product is easy to use and within 2 weeks I was able to learn how to use it myself and create content to educate my entire health center and get us up and attending to patients during the pandemic. Cons At first when the camera or microphone didn't work, I had no idea why and had to learn how to troubleshoot things like that, but this is part of all platforms. Alternatives considered [Doximity](https://www.capterra.com/p/205027/Doximity/) Reason for choosing Doxy.me Doxy.me offered better features, better support. Review Source RV Roberta V. Licensed Clinical Professional Counselor Mental Health Care Used the software for: 2+ years ### "Very user friendly software; Highly recommend!" June 26, 2025 5.0 Being not that tech savvy, at first I was apprehensive to try doxy.me; however, I found it to be VERY easy to use and very user friendly. I've been highly satisfied with Doxy.me. Pros I've been using doxy.me for a number of years now in my solo private practice. A colleague recommended it to me, and since I don't have as much volume as a group practice, this is a perfect solution as I don't pay anything for it, it is VERY user friendly, and meets HIPAA requirements as well. Cons Occasionally there's a little tech difficulties; that is mostly due to connection issues on the part of my client or myself, and usually if we close the session and restart, it gets cleared up. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Reason for choosing Doxy.me The alternative options are either not HIPAA compliant or are too expensive. Review Source GE Gayle E. Counselor Mental Health Care Used the software for: 1-2 years ### "Retired and satisfied " January 20, 2025 5.0 I'm retired and just see a few clients a week. I'm a caregiver and Telehealth allows me to be at home and to continue doing what I love to do. The support has been awesome when I've needed it. The price keeps my overhead in budget. Pros It's affordable, easy to use, support is available, and they're open to suggestions. Cons Doxy.me checks all my boxes so I can't say I'm dissatisfied about anything. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Doxy.me I didn't need the EHR. I didn't want to pay for something I didn't use. Review Source AG Allison G. Therapist Mental Health Care Used the software for: 2+ years ### "It gets the job done " February 13, 2025 3.0 It’s suitable for what I need, but there are better platforms. Pros I like the waiting room and messaging feature. Cons The connection is often poor. You can’t send messages unless someone is joined. You can’t schedule texts to send links. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) My employer required it Doxy to be used for appointments. Review Source AW Annelie W. LCSW Health, Wellness and Fitness Used the software for: 1-2 years ### "Doxy is the most professional and HIPAA compliant platform for counselors and doctors." October 23, 2024 5.0 Pros Doxy is HIPAA compliant, and the platform is easy to use for myself and my clients. Clients do not need to download anything or enter personal information. They click on the secure link that I provide to them. Our connection is reliable unless one of us has WIFI issues (which is not Doxy's fault). I am thrilled with Doxy and feel it is more professional, protective, and secure than other platforms. Cons I love Doxy! Doxy is the most professional and HIPAA compliant platform I have found for counselors and doctors. Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Doxy.me HIPAA compliance, cost, ease of use, quality for price Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) HIPAA compliance, cost, ease of use, quality for price Review Source MS Michael S. Administrator Hospital & Health Care Used the software for: 2+ years ### "Thank You, Doxy.me" October 18, 2024 5.0 Overall, Doxy.me is a valuable, efficient, budget-friendly tool to effectively provide virtual service to our consumers and is highly recommended. Pros So user-friendly for me and our consumers. Provides excellent value for the investment. Cons When using the background feature I can only use the blur, as the other backgrounds do not integrate the background in a way that is not distracting. The feature needs work integrating and blending the facilitator with the background smoothly. Alternatives considered [Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/) Reason for choosing Doxy.me The value, user-friendly, and HIPAA compliant Review Source CL Chris L. CEO Hospital & Health Care Used the software for: 2+ years ### "Excellent product, highly recommend!" November 7, 2023 5.0 We have been an early user of the platform, even before COVID-19, and I found that the simplicity, reliability, and easy of use simply makes it the leading option among other products that try too hard to accomplish something simple. With no log-ins necessary for the clients, and compatibility across all operating systems and devices, Doxy truly offers the best product at the best value. Pros I love the option to customize and white-label the product interface. This feature adds immensely to the patient experience and helps to elevate your brand. Cons Audio connections are easily interrupted or disabled if the patient is using an outdated browser, has incoming calls, or swipes between windows. This does not happen too often, and Doxy includes simple troubleshooting steps for both the client and the provider. However it can be a deterrent to a timely start during a meeting. Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[Dialpad AI Meetings](https://www.capterra.com/p/157843/UberConference/) Reason for choosing Doxy.me Cost, value, usability, compatibility, and white-labeling options. Switched from [DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) I switched primarily for the options to customize the interface, for branding purposes. It has help us to market a distinct and exclusive experience which matches our company and feels personal to the clients. Review Source MM Meghan M. Owner Mental Health Care Used the software for: Less than 6 months ### "AMAZING product. " September 10, 2024 5.0 It's been a huge lifesaver. I hadn't done telehealth much before this year, and doxy has helped me adjust. Pros LOVE the white board and waiting room-it's always reliable and super easy to use with clients. It helps make telehealth more engaging, interactive, and personal. Cons NOTHING. I really have no suggestions or cons. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) I wanted a link to give clients that doesn't change with each meeting. Review Source SS Scott S. CTO Information Technology and Services Used the software for: 1-2 years ### "Affordable and simple telehealth solution -- recommended but with a few gotchas" June 17, 2022 4.0 I've aided in selecting and deploying (Doxy and other solutions) at numerous practices. It is a safe and recommended choice. It's simple to administrate and use. Despite the "peer to peer" architecture it's reasonably reliable. Please make sure your provider computers have an SSD hard drive and at least a Core i5 or similar processor. Please make sure your practice has fast Internet, preferably fiber. Please train your providers how to restart their Chrome browser if there is an issue access the Microphone. Always a good idea to do this 5 minutes before a telehealth call. Pros #1 Doxy.me is a very affordable solution. #2 Doxy is healthcare specific (unlike Zoom and Teams). #3 Doxy is also very simple! It is easy to configure and centrally manage by IT, or even by a lightly practice administrator. You can do it! : ) From a central management website the admin can create providers' custom weblinks, that can be given to patients. Cons #1 Customer support is not good. It's a chat. Historically I've waited 12 - 24 hours for a reply. Not acceptable. Not when you have providers/owners asking for clarity on issues. Doxy, if you are listening, offer an optional paid support option with a phone number. Most practices would gladly pay for US-based good quality support. #2 Doxy uses a web browser -- ideally Chrome. It is not uncommon to need to restart chrome for better performance or if a micrphone/webcam "stops working." Make sure your computers have an SSD or M.2 hard drive --- not a mechanical hard drive. Or Chrome will be slow, and so will be Doxy! #3 Doxy uses peer to peer technology for its video calls. This is highly disappointing. The provider's computer/device directly talks across the Internet to the patient's computer or phone. Doxy is ESPECIALLY sensitive to a good Internet connection at your practice ... and also at your patient's home or cellular network! Make sure you have fast fiber Internet or similar FAST connection for your providers. Warn them that using Doxy on their phone or at home is at the mercy of their cellular or home Internet connection. Warn them that 1/2 the time the patient's slow Internet or slow computer may cause minor glitches. Alternatives considered [Updox](https://www.capterra.com/p/147554/Updox/) Reason for choosing Doxy.me Updox - very good competitor and great support. I prefer Doxy's user interface, but this is worth comparing yourself RemedyConnect - Telehealth product is very good, but organization is a bit smaller Teledoc - not as good in multiple regards Review Source EC Elizabeth C. Licensed Marriage and Family Therapist Mental Health Care Used the software for: 2+ years ### "Great video platform!" February 20, 2025 5.0 Doxy is a wonderful, easy to use, very reliable platform. I love using it! I have used it with friends in other countries, and it works perfectly! Pros I love the ease of using Doxy.me. For a non-tech person like myself, it is amazingly easy! Cons I have no complaints. The only thing that would make it better would be for it to also be free for multiple people at once. :) Review Source PR Paul-André R. Psychotherapist Health, Wellness and Fitness Used the software for: 2+ years ### "Smashing good product :)" March 23, 2025 5.0 My overall experience has been a positive one. Pros The platform is HIPPA compliant and secure, I engage with clients all over the world. Cons Sometimes my clients are on rural area with limited connectivity - I have found doxy.me to require a fair amount of bandwidth to function well. Review Source LL Lucille L. staff family physician Medical Practice Used the software for: 2+ years ### "Doxy.Me ease of use & reliable" March 27, 2025 5.0 Excellent. reliable, very user friendly; never had a problem with it Pros It is especially easy to share screens with my patients (e.g. when I want to show patient how to google search something), the patient sees everything I see, without me needing to do any extra clicks. Cons I can't think of anything; I like everything about it. Review Source RA Ricardo A. Therapist Civic & Social Organization Used the software for: 6-12 months ### "No-clunk, user-friendly, clean way to do telehealth for both clinicians and clients!" February 7, 2025 5.0 It has been incredibly smooth for me as well as for my clients! Pros It's incredibly user-friendly and clean looking which only helps me use it more often! Cons I wish that the free version had a way for me to blur my background. Review Source RT Rochelle T. APRN-CNP, PMHNP Mental Health Care Used the software for: 1-2 years ### "User for over 1 year" October 21, 2024 5.0 Great, very little issues, occasional disconnect but not sure if it's on the clients end or not. Pros Secure, easy to use, good connectively, no complaints from clients. Cons Please add "touch up my appearance" to the video settings. It blurs out a lot of the wrinkles, pock marks, signs of aging, and sun damage! :) Review Source AM Allandra-Marie M. Psychotherapist Mental Health Care Used the software for: 1-2 years ### "Affordable, efficient, Hipaa compliant" March 13, 2024 4.0 Overall I have had a very positive experience and the fact that I'm able to get this quality for free is priceless. Pros I liked that this platform provided the option to continue services for free while being HIPAA compliant and being 1 of the first video platforms to do so during the pandemic. It's affordability continues to give clinicians like me a secure space to carry out our important work without worrying about data leaks and privacy violations. Cons At times the audio and visuals can be glitchy Review Source HS Henry S. psychololgist Mental Health Care Used the software for: 2+ years ### "Great platform, capable of resolving problems." August 19, 2024 5.0 Doxy.me is great! I'm very pleased with it and will continue using it as long as I'm in business. Other than the long delayed help with technical problems, doxy.me is great. I'll bet that in the future they will not allow a complaint to linger for months as they are perfectly capable to helping resolve such problems. Pros It's easy to use and the price is affordable. Cons It worked fine when we started, but when there was a problem (freezing, audio loss, making sessions frustrating and discouraging clients) Doxy was slow to help though I kept complaining for months. When they finally contacted me directly and worked with me the problem was resolved perfectly. They had said to use Chrome, but now they said use Firefox. The other issue was my ethernet cable which had a problem (I thought ethernet was to be preferred but cables wear out - who'd have guessed?) going over to Wi-Fi then totally fixed it. Review Source LR Lisa R. Physical Therapist and Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Telehealth platform" September 19, 2024 5.0 This was a life-saver during COVID and my clinic has continued to use it ever since. Super easy and convenient to access from work or home. Offers a free version and even the paid version is very affordable. Pros Free version has everything my small clinic needs. Easy for clinicians and clients or use. Cons Nothing, everything has been great so far. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.