# Page 4 | Doxy.me Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Doxy.me the right Telemedicine solution for you? Explore 1224 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158461/Doxy-me/reviews --- Doxy.me 4.6 (1224) [View alternatives](https://www.capterra.com/p/158461/Doxy-me/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Doxy.me ## Showing most helpful reviews Showing 76-100 of 1224 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JW Jennifer W. Psychotherapist Mental Health Care Used the software for: 2+ years ### "very easy to use" July 9, 2024 5.0 Pros It's HIPAA compliant, and I've been using the free version for a few years now, in different states, and have had zero problems. Very user friendly for myself and my clients. Cons I'm not sure I have anything I like least. It's really easy to use. Review Source NC Noorayne C. Registered Psychotherapist and Owner Mental Health Care Used the software for: 1-2 years ### "The Ease of Use" March 21, 2024 5.0 I have had a positive experience with Doxy.me, and my satisfaction increases with each new feature added. Pros Doxy.me offers user-friendly features for both clinicians and clients. Clients can join online appointments quickly without downloading. The client clicks one of the specialized link provided by the clinician, enter their details, and waits for the clinician to join. This online experience mirrors waiting in a physical office; however, it is done from the comfort of staying at home. Clients who were initially hesitant about online technology found it easy and convenient, expressing surprise at its simplicity and overall positive experience. Cons The main drawback is that sometimes I have to ask the client to log out and then log back in if the audio or camera is not functioning. However, these functions usually work fine once the client logs back into Doxy.me. Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/)[Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/)[Owl Practice](https://www.capterra.com/p/160519/OwlPractice/) For the ease and convenience of Doxy.me's use. Review Source SH Susan H. Psychotherapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Doxy.me is the best platform" July 16, 2024 5.0 Excellent- quality, very easy to use & the price is right .I highly recommend Pros easy to use by me & my clients; responsiveness if there is a problem which happens rarely & can't beat the price. Cons I have never had any issues that weren't fixable so none so far Reason for choosing Doxy.me ease of use & price Review Source BH Beverly H. Therapist Mental Health Care Used the software for: 2+ years ### "Awesome platform!" June 14, 2024 5.0 Pros The ease of setup, use, and functionality. Cons I do not recall anything that I do not like about the product. Review Source LW Lorien W. Mental Health Therapist Mental Health Care Used the software for: 2+ years ### "Easy to use and simple for clients" June 10, 2024 5.0 Pros The same link is used every time. I also have a simple practice account but it is a different link each time I see a client. It is free to use if you don't need any of the features Cons If someone doesn't have a robust connection it can have video/audio issues Review Source RJ Ruth J. LCSW Mental Health Care Used the software for: 1-2 years ### "I have a small practice." June 13, 2024 4.0 Meet my clients with easy. It is there when I need it and they are always willing to help with anything that is a problem. Pros I can pick and choose which services I need. I have a small practice and do not need all the services. Cons Sometimes the connection is not good. But, that is true for most internet connections. Reason for choosing Doxy.me because I could pick and chose what I wanted. Review Source AA Andrew A. Psychologist Hospital & Health Care Used the software for: 2+ years ### "Making A Doxy Decision" June 15, 2024 4.0 Pros Ease of use, including enrollment, was the most liked feature. Cons The first two years did not see much change in the platform. That has increased the last year or two with additional telehealth tools to meet clinician needs as well as the exponential rise in telehealth post-Covid. Review Source AW Angela W. mental Health practitioner Mental Health Care Used the software for: 2+ years ### "Best free telemedicine service" June 7, 2024 5.0 MY experiences have always been a positive experience. Pros Easy to use, dependable and it being HIPPA complaint. Cons I found so far there is nothing to dislike about doxy.me Review Source RN RISA N. Clinical Psychologist Mental Health Care Used the software for: 2+ years ### "I love Doxy.me" May 30, 2024 5.0 Positive and reassuring to be able to connect with my patients, wherever they are, physically or mentally. Sometimes, they just can't make it to my office! Pros Ease of access, user-friendly, affordable Cons Not Doxy's fault, but technology is not always reliable, but of course that will impact any online service Review Source AO Anna O. Psychotherapist Health, Wellness and Fitness Used the software for: 2+ years ### "Psychotherapists perspective" May 22, 2024 5.0 I am most satisfied with the service afforded by Doxy.me Pros Reliability and ease of use for clients. Cons In the future we will have the ability to afford more of virtual and realistic presence. But, I am not certain this is necessary. This works and affords those in remote areas options. Review Source AW Angela W. Psychologist Health, Wellness and Fitness Used the software for: 1-2 years ### "Doxy.me a wonderful platform" May 12, 2024 5.0 Overall this is a wonderful platform. I would recommend and have recommended to all of my colleagues providing telebehavioral health services. It is well worth the cost; very cost effective, and so easy to use for both the clinician and the client. Pros HIPPA Compliant, waiting room, ease of use, cost Cons Nothing about the site I don't like. Apparently it has a lot of capabilities I am not familiar with and need to become more familiar so that I can leverage the entire site for my telehelath practice. Review Source SH Susan H. Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Exceptional Value" April 30, 2024 5.0 Pros Doxy.me is easy to set up and use, offers exceptional value, and is reliable. Cons I use the free version, occasionally the video quality is not as nice as I would like it to be, yet this is not a deal breaker for me. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Doxy.me's value, reliability, and ease of use. Review Source IC Ijolene C. Psychologist Mental Health Care Used the software for: 2+ years ### "Great for Telemedicine" May 29, 2024 5.0 Pros Easy to use. Easy for clients. I can communicate with clients in waiting room. Cons I have no complaints, I use the free version and get a lot for a free version. I am totally satisfied. Review Source GB GARY B. PRESIDENT Mental Health Care Used the software for: 2+ years ### "VIRTUAL APPOINTMENTS FOR MEDICAL TELEHEALTH" April 30, 2024 5.0 FANTASTIC...MORE THAN REASONABLY PRICED. Pros IT'S A SOLID, PREDICTABLE PROGRAM THAT'S VERY EASY TO USE, VERY RELIABE, GOOD QUALITY VIDEO, IT WAS OUR VIRTUAL PLATFORM OF CHOICE IN MARCH 2020 WHEN FACE TO FACE APPOINTMENTS HAD TO BE REPLACED WITH VIRTUAL APPOINTMENTS. WE USE THIS PROGRAM QUITE HEAVILY AND EVEN MORESO WHEN WE ADDED PSYCHIATRIC TELEHEALTH MEDICATION EVALUATION AND FOLLOW UP SERVICES. NOT ONE PROBLEM AT ALL WITH THIS PROGRAM FOR THE PAST 4 YEARS. I HIGHLY...HIGHLY....RECOMMEND IT. Cons NOTHING...THE PROGRAM WAS IMPROVED UPON WITH MORE FEATURES ADDED. IT IS VERY COMPEITITIVELY PRICED Reason for choosing Doxy.me MOST COMPETITIVE...GREAT SUPPORT SERVICES...ALWAYS IMPROVING AND UPDATING THERE PLATFORM Review Source SA Selwyn A. physician Medical Practice Used the software for: 2+ years ### "Family Medicine Review: Dr Adams" May 19, 2024 5.0 Great. I.t is a great product that enables me to do virtual medical visit Pros The ease of using it for patient care and the ease of billing Cons there are no real cons to using it, only the fact that your patient needs a web camera. Review Source MG Micaela G. Psychotherapist Mental Health Care Used the software for: 1-2 years ### "Excellent Platform for Teletherapy" May 24, 2024 5.0 Pros Ease of use and cost as well as the upgrade feature for limited time frame Cons Not being able to have multiple clients on without purchasing the Pro package Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Easier to use and less expensive. Also is specific to telemedicine Review Source HC Helen C. Counselor Consumer Goods Used the software for: 2+ years ### "Therapy Sessions" May 1, 2024 5.0 They are a good and supportive company that I use on an daily basis Pros The ease of using and support of the program that helps me do my work in supporting clients. Cons Nothing - they are a good company with great features and help me do my work. I hope to continue using this program. Review Source CL Chris L. CEO Hospital & Health Care Used the software for: 2+ years ### "Excellent product, highly recommend!" November 7, 2023 5.0 We have been an early user of the platform, even before COVID-19, and I found that the simplicity, reliability, and easy of use simply makes it the leading option among other products that try too hard to accomplish something simple. With no log-ins necessary for the clients, and compatibility across all operating systems and devices, Doxy truly offers the best product at the best value. Pros I love the option to customize and white-label the product interface. This feature adds immensely to the patient experience and helps to elevate your brand. Cons Audio connections are easily interrupted or disabled if the patient is using an outdated browser, has incoming calls, or swipes between windows. This does not happen too often, and Doxy includes simple troubleshooting steps for both the client and the provider. However it can be a deterrent to a timely start during a meeting. Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[Dialpad AI Meetings](https://www.capterra.com/p/157843/UberConference/) Reason for choosing Doxy.me Cost, value, usability, compatibility, and white-labeling options. Switched from [DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) I switched primarily for the options to customize the interface, for branding purposes. It has help us to market a distinct and exclusive experience which matches our company and feels personal to the clients. Review Source sC sheila C. Counselor Mental Health Care Used the software for: 1-2 years ### "User friendly platform" April 25, 2024 5.0 it has served me well since the pandemic and after. Really appreciated having this tool when critical. Pros Easy for clients to onboard. Therapist easily able to view clients reactions and respond to them. Easy to operate Cons nothing. Never had a problem requiring assistance Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) more stable , easier for clients to use and understand Review Source JD Judith D. Marriage and Family Therapist Mental Health Care Used the software for: 2+ years ### "A pretty good experience overall " May 4, 2023 5.0 Overall doxy has been my go-to platform for almost all of my therapy sessions. It has been reliable with very few exceptions. Lately (April 2023) I've noticed a less robust connection, but I also moved so it could be my location or new service provider. Not sure yet! Pros I most appreciate the ease of use. Clients don't need special software and can quickly be brought to my waiting room with one click. I also appreciate that this is HIPAA compliant so I can meet my ethical requirement to provide a secure site for clients, especially those paying with medical insurance. I am grateful for the free service! Cons It would be great if there was a (loud?) notification sound when sending a message in the chat feature, because I've noticed when I send a message, many times my clients don't even realize I've sent one.For those people saying the connection is bad with clients doing the calls from their car; I've come to realize that when someone logs in from their phone the connection is way better if the person turns off their WiFi on their phone. It seems like leaving the WiFi on causes the phone to keep searching for WiFi connections and slows down the connection. It works WAY better using the data, so if my clients have unlimited data I always recommend they use their data plan for the call. Review Source IA Iris A. Therapist Mental Health Care Used the software for: 2+ years ### "Reliable virtual platform" April 9, 2024 5.0 I have enjoyed using this platform and it has been quite reliable. Pros I like that it is HIPPA compliant, easy to navigate, user friendly, and they offer a free version. My practice fluctuates and at times is slow which would not benefit me to pay the subscription. Cons It would be nice if they offered different pricing options. I realized the higher you pay the more the "bells and whistles". The paid subscription has some great features which can be customized. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) I like that is user friendly and its reliability. Review Source JS Jana S. Psychotherapist Mental Health Care Used the software for: 2+ years ### "Doxy is an excellent choice for telehealth users in small or private practices" July 11, 2023 5.0 Working from home to provide telehealth in a secure environment without my clients needing to be computer savvy. Pros Clients don't need to download or install software or know much about computers to be able to use this. Clients don't need to sign up on an email list and can use pseudonyms to check in if that is important to them for on-line work. Works from mobile devices (phones and tablets) as well as computers. HIPAA compliant. FREE for individual users; reasonable price for more bells and whistles. Cons I am only using the free version for now as I have another therapy software program that does the other functions, so I can't speak to what features it needs, since I am not paying for them/can't use them.Would like a free trial, of even a few days, to evaluate them, and from what I can tell you have to pay and sign up to do that with option of cancelling later. I want to see more clearly what I'd be paying for rather than have to cancel. Review Source YB Yvonne B. Consultant/Clinician Mental Health Care Used the software for: 2+ years ### "An excellent platform that is easy to use" June 21, 2023 5.0 The benefit of being able to provide services to my clients who experience challenges coming to the office for their therapy sessions has been a plus. It also provides me with the opportunity to provide extended evening hours where it would not have been possible in the past. Thank you Doxy.me for adding to the flexibility in my schedule in being able to provide more service options to me and my clients. Pros Doxy. me has allowed me to provide telehealth services to my clients from a platform that is easy to use and easy for my clients to connect with me via a link. It allows me to see when my clients enter my waiting room but also provides me with feedback on the average amount of time, I spend in session with each one of my clients. I love that with the professional version I can provide my couple access for services when they are not able to be in the same space for the session. I love the additional features available, such as changing the background setting and treatment forms, that assist in improving my practice. Cons There is nothing that I dislike about the system, it currently meets all of my needs. Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Review Source KM Kristin M. Psychologist Mental Health Care Used the software for: 2+ years ### "HIPAA compliant and easy to use" March 28, 2024 5.0 Pros I like that Doxy is fully HIPAA compliant. That really drove my decision to purchase. I also like that I can count on my hand how many times in 4 years I have had a technical issue with Doxy, and on those times it was really easy to get tech support. Cons I can't say that there's anything I don't like about Doxy. It just takes a while to play with all the functions before you learn the full capacity of it (e.g., the white board, screen sharing functions), but I wouldn't call that a bad thing. Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Reason for choosing Doxy.me The more HIPAA compliant version of Zoom felt expensive compared to Doxy (when considering for one person) and didn't have the same custom look to the waiting room. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) I used Zoom right at the beginning of the pandemic, but I learned that Zoom wasn't HIPAA compliant. Review Source JF Jonathan F. Clinical Psychologist Hospital & Health Care Used the software for: 2+ years ### "Outstanding software. Wonderful service since beginning of the pandemic and, now, post-pandemic." June 15, 2023 5.0 My overall experience has been wonderful. I'm very grateful to doxy! Pros That it is a free service, yet, with many outstanding features--privacy and confidentiality the most important to me. Cons Some glitches, especially initially. Decreased over time. Review Source Similar Products Featured