# Page 5 | Doxy.me Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Doxy.me the right Telemedicine solution for you? Explore 1226 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158461/Doxy-me/reviews --- Doxy.me 4.6 (1226) [View alternatives](https://www.capterra.com/p/158461/Doxy-me/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 5 - Reviews of Doxy.me ## Showing most helpful reviews Showing 101-125 of 1226 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JW Jennifer W. Psychotherapist Mental Health Care Used the software for: 2+ years ### "very easy to use" July 9, 2024 5.0 Pros It's HIPAA compliant, and I've been using the free version for a few years now, in different states, and have had zero problems. Very user friendly for myself and my clients. Cons I'm not sure I have anything I like least. It's really easy to use. Review Source MK Michael K. Owner Proprietor Psychotherapist Mental Health Care Used the software for: 1-2 years ### "Free version is easy to use, serves the purpose, but not a Cadallic " June 8, 2021 4.0 Doxy.me allows me to service my patients even in the era of Covid-19. It also broadens my patient base beyond the rural area in which I reside. Since the free version suffices, Doxy.me will not break the bank. Pros You really can't complain about Doxy.me. I use the generously offered free version. Although this version does not provide the industry-highest resolution, it still does the trick. No bells and whistles like document sharing or group meetings, but I really don't need that. It is HIPAA compliant, which I imagine will be required once again when the Covid crisis eases, making it vital to do therapy legally. Unlike other video platforms, Doxy.me does not require the patient to download software to connect. And patients find it easy to connect with and navigate. Cons Although it is very workable, the resolution is not of the highest quality. Also, it seems to be slightly more sensitive to internet and wifi disruptions that other platforms. But, you can't beat the price. No matter what platform you use, I recommend having a few handy in case a glitch pops up. Review Source Frank P. Therapist / Office Manager Mental Health Care Used the software for: 2+ years ### "Very stable and reliable. No client software needed." August 15, 2022 5.0 Bottom line: doxy.me me is a very solid, user-friendly telemedicine platform. It's very easy to use, for both providers and clients. Pros Doxy..me has been very stable and reliable for many years. We like the fact that out clients/patients do not have to install software or an app to use the service. They simply browse to a simple URL, type their name, and connect. Doxy.me has been around longer since 2014; far than many other telemedicine platforms, including Zoom's HIPPA-compliant service. We also like the fact that Doxy.me is focused exclusively on the healthcare industry. We don't use their credit card acceptance feature, but many providers would find it beneficial to allow their clients to pay for their visits via. the telemedicine service. Cons The price is pretty high compared to some other telemedicine platforms, such as Zoom's HIPPA-compliant product. Reason for choosing Doxy.me There were no other well-established platforms at that time. Review Source AW Angela W. Psychologist Health, Wellness and Fitness Used the software for: 1-2 years ### "Doxy.me a wonderful platform" May 12, 2024 5.0 Overall this is a wonderful platform. I would recommend and have recommended to all of my colleagues providing telebehavioral health services. It is well worth the cost; very cost effective, and so easy to use for both the clinician and the client. Pros HIPPA Compliant, waiting room, ease of use, cost Cons Nothing about the site I don't like. Apparently it has a lot of capabilities I am not familiar with and need to become more familiar so that I can leverage the entire site for my telehelath practice. Review Source SH Susan H. Psychotherapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Doxy.me is the best platform" July 16, 2024 5.0 Excellent- quality, very easy to use & the price is right .I highly recommend Pros easy to use by me & my clients; responsiveness if there is a problem which happens rarely & can't beat the price. Cons I have never had any issues that weren't fixable so none so far Reason for choosing Doxy.me ease of use & price Review Source JD Janice D. Therapist Mental Health Care Used the software for: 2+ years ### "Another day at the office" July 7, 2024 5.0 It has been seamless and portable. It is compatible with my phone. Pros It is easy to use. My clients have not had technical challenges. Cons You have to pay if you want to talk with two individuals at the same time. Review Source LW Lisa W. Psychotherapist Mental Health Care Used the software for: 1-2 years ### "Therapist utilizes Doxy features to interact with Clients" March 19, 2024 5.0 I work on multiple platforms as an independent contractor but I prefer to use Doxy. I love the ease of use for sharing documents and video clips with my clients. Pros I love how easy it is for both my clients and me to use the Doxy platform. My favorite feature on Doxy is the File Share link. I use a lot of handouts and I after Screensharing during session, I can share the handout without having to send a separate email. Cons Sometimes after Screensharing certain video clips my clients can no longer see me when I return to the home screen/dashboard. Review Source SC Susan C. Medical Social Work Mental Health Care Used the software for: 2+ years ### "Affordable, confidential, & easy to use." November 17, 2022 5.0 Doxy.me is available to me at any time. Although I see very few clients via telehealth, it is available when I need it. Pros March 2020, the beginning of Covid shutdown, I was unable to continue seeing established clients face to face in my office. The Doxy.me was simple to download and use immediately. Working from home was made possible only because of Doxy.me. Cons The only problems with Doxy.me was at the update to professional services. Doxy.me advertisements kept popping up as I signed into my virtual office. These pop-up ads would block me from inviting my client into the office from my waiting room. A Doxy.me customer service person (her) assisted me in stopping the intrusive ads. Reason for choosing Doxy.me At the time I needed it, Doxy.me was free, and easy to install. When I became familiar with the concept of telehealth, I signed up for the professional product and was able to incorporate conferences with a variety of clients & professionals. Review Source GB GARY B. PRESIDENT Mental Health Care Used the software for: 2+ years ### "VIRTUAL APPOINTMENTS FOR MEDICAL TELEHEALTH" April 30, 2024 5.0 FANTASTIC...MORE THAN REASONABLY PRICED. Pros IT'S A SOLID, PREDICTABLE PROGRAM THAT'S VERY EASY TO USE, VERY RELIABE, GOOD QUALITY VIDEO, IT WAS OUR VIRTUAL PLATFORM OF CHOICE IN MARCH 2020 WHEN FACE TO FACE APPOINTMENTS HAD TO BE REPLACED WITH VIRTUAL APPOINTMENTS. WE USE THIS PROGRAM QUITE HEAVILY AND EVEN MORESO WHEN WE ADDED PSYCHIATRIC TELEHEALTH MEDICATION EVALUATION AND FOLLOW UP SERVICES. NOT ONE PROBLEM AT ALL WITH THIS PROGRAM FOR THE PAST 4 YEARS. I HIGHLY...HIGHLY....RECOMMEND IT. Cons NOTHING...THE PROGRAM WAS IMPROVED UPON WITH MORE FEATURES ADDED. IT IS VERY COMPEITITIVELY PRICED Reason for choosing Doxy.me MOST COMPETITIVE...GREAT SUPPORT SERVICES...ALWAYS IMPROVING AND UPDATING THERE PLATFORM Review Source MS Michael S. Psychotherapist CEO Director Mental Health Care Used the software for: 2+ years ### "Excellent platform for clinical care services" December 6, 2023 5.0 I've found it to be a great platform for my application. My clients were happy with its ease of use and clarity of sound and image as I have been. It has a variety of options which I haven't even begun to explore but intend to do so in the future. Pros I use this platform for providing clinical psychotherapy services to clients. It has been extremely reliable and consistent. The ease of login and use is superior and significant plus for me I used it daily for 8 hours straight during the COVID years and it never failed me. Internet provider now... well that's a different unrelated story. I had regular positive feedback from clients and families about their ease of use and quality. Cons I really did not experience any significant "Cons" about using Doxy.me. It has been a superior platform in my application. Review Source IA Iris A. Therapist Mental Health Care Used the software for: 2+ years ### "Reliable virtual platform" April 9, 2024 5.0 I have enjoyed using this platform and it has been quite reliable. Pros I like that it is HIPPA compliant, easy to navigate, user friendly, and they offer a free version. My practice fluctuates and at times is slow which would not benefit me to pay the subscription. Cons It would be nice if they offered different pricing options. I realized the higher you pay the more the "bells and whistles". The paid subscription has some great features which can be customized. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) I like that is user friendly and its reliability. Review Source eS elizabeth S. Licensed professional clinical counselor Medical Practice Used the software for: 2+ years ### "Makes tele medicine simple yet secure" March 14, 2023 4.0 Living and working in Eastern KY there has always been an issue with accessibility to services for individuals without reliable transportation. Doxy.me eliminates this problem and provides access to anyone who can access a WIFI connection. Pros Doxy.me is one of the most simple links I have ever used, making it easy for both the clinician and the patient to connect in a secure HIPAA compliant session. Cons Issues with connection in areas with poor network strength, some times the sound will not work, sometimes the video won't work, and it takes a few minutes for a patient to load onto the virtual waiting room. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) The current organization that I am working for has Doxy.me as the preferred method of communication. Review Source VS Vickie S. LCSW Mental Health Care Used the software for: 2+ years ### "Love this product" March 18, 2024 5.0 I've used Doxy for more than two years now and I rely on it daily to help me communicate with my clients. From live video sessions to posting information and links in my waiting room, Doxy helps me expand the care I give to my clients. Because most of my clients are seniors, I particularly love that they don't have to wait for a link during each session. The static address allows them to bookmark my Doxy site so it's always available to them. Pros Static address, waiting room, ability to collect copays, ability to share screen, two way uploads. Cons It's not really a con but I do wish the client and I could both see the time we've been in session to keep sessions to an appropriate length. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Static address, less expensive for business use, easier to use. Review Source CS Caroline S. Psychotherapist/Practice owner Mental Health Care Used the software for: 1-2 years ### "I'm glad that I did!!!" March 2, 2022 5.0 Refer to the "Pros" above. Not only did I not lose my practice during the pandemic; I was able to take it to the next level. Several people I'd been seeing in person before the pandemic had hardships of some sort and had to move to areas far away. They needed mental health support during this time and I was able to be there for them without a break in services because of doxy.me. Coaching clients were happy to move from audio calls only to video calls. Overall, doxy.me is a GREAT product! Pros Doxy.me is good. It's easy to use, not terribly expensive and HIPAA-compliant. I looked at other platforms and doxy.me seemed to be the best. Having not tried the others, I cannot attest to their quality. But I AM pleased with doxy. I've used it since the pandemic began and will likely continue to use it for those who want mental health and coaching services without the headache of commuting. Doxy.me helped me take my practice to the next level. Cons Sometimes audio and video weren't aligned. This was usually due to bandwidth available to clients, so I won't throw doxy.me under the bus on this one. Review Source LP Lori P. Psychologist Mental Health Care Used the software for: 1-2 years ### "Free version is very user friendly both for provider and client/patient" July 9, 2024 5.0 Great platform; easy to use. I have never had any difficulties, nor have my patients Pros I used the free version of Doxy.me and have found it consistently reliable. I have never needed to contact IT support. Cons the free version is limited and can't do screen sharing or customizing Switched from [Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/) doxy.me was easier; all I have to do is email or text my patient my waiting room name. Review Source SO Sofia O. Clinical Assistant Medical Practice Used the software for: Less than 6 months ### "Easy to use and nice features available." February 16, 2024 4.0 It is okay. I like some or most of the features available. I do wish there was a way I could go in and see all my previous appointments that were scheduled, who attended, and who no-showed. Pros Most all of the features I've used has been easy to use. I liked the interpreter services and scheduling aspect. Cons If I had another program open at the same time as Doxy.Me, my headset would not work when I needed to use it (i.e. Microsoft Teams and having to attend meetings). I would have to log out of Doxy.Me then turn my headset off and restart it to get it working again. It's frustrating and waste of my time. Also, I haven't been able to find a log of my past appointments that have been kept and those appointments where a patient did not show for it. Review Source JK Jennifer K. Psychiatric Nurse Practitioner Mental Health Care Used the software for: 1-2 years ### "Best I've used for telemedicine so far" August 24, 2023 5.0 I actually have an included telehealth platform with my EMR company and STILL pay monthly for Doxy. That's how reliable and great to use it is. Pros I love the many features and the one click use for my patients. Technology can be so difficult for some of the population I serve medically. This has made it so much less intimidating for them. Cons Sometimes connections can be poor, but honestly I don't think that's the program. I recently updated my internet \[provider and I have no more issues. Review Source CW Cori W. APRN Health, Wellness and Fitness Used the software for: 2+ years ### "Best Medical Practice Assistant " February 3, 2020 5.0 Providing excellent, HIPAA compliant telemedicine is a must for our practice. Being able to meet patients where they are at, instead of having them wait, take time away from work or family, and make sure their healthcare needs are met is the number 1 reason we use this program in our practice. It is an excellent program. Pros I love the ease of use. I like that there is nothing to download for the patient or provider. Everything is cloud based. Can be used on any device with a camera and internet access. Cons Sometimes based on internet service providers, the service can be slow. But this is an outside problem. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/)[GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) Reason for choosing Doxy.me The free version was excellent. The $29.99 a month option even more spectacular! And the ease of use! Login and go! Same with a patient. Very easy to use, every easy to explain. Switched from [AdvancedMD for Mental Health](https://www.capterra.com/p/183961/AdvancedMD-for-Mental-Health/) AdvancedMD utilized the ZOOM platform. This required several steps before seeing a patient. And required the patient to download software and to make sure everything was updated. This could delay the appointment time by 30-45 minutes if there were download or updating problems. Doxy, also had a free version, which was excellent! Review Source Response from Doxy.me February 5, 2020 Thanks for the review Cori! CL Cassandra L. office manager Mental Health Care Used the software for: 1-2 years ### "No Downloading " April 28, 2022 4.0 Doing virtual appointments are convenient and simple. Patients can sit home and enjoy their coffee without having to sit in a waiting area in an uncomfortable seat. We get many compliments while using this platform because they feel safe within their home atmosphere. Pros The software is very manageable. We have elderly patients who can easily log into the software and enjoy the ease of it. They understand that there is no downloading of any type and they love the convenience of the software we use. As long as the patients have a cell phone or even email, they can use this software with ease. Cons There are a couple of things that can be updated and that is the connection of the calls. Speed up the connection process. Although it doesn't take long, connecting the call takes 10 seconds too long. Some calls are instant, whereas some are not. Work on the connection issue. Review Source NN Nicole N. Therapist Mental Health Care Used the software for: 1-2 years ### "Pretty Good Platform" January 17, 2022 4.0 Overall doxy.me is a good platform to use if you find that your internet connection is strong enough and secure enough to carry out your purposes. Pros I really do like the doxy platform. The video always appeared to be clear. I love that you can send a link and the client can click the link and be directly connected to the platform. This is an excellent feature for those who are not quite tech savvy. It's also a convenient feature to be able to have the platform as an app and use it on your phone; especially if there is some technicality with your computer. All and all this is a simple straight forward platform that can serve the purposes you need for connecting with clientele and completing appointments. Cons The one con for me with doxy.me was simply that video was not consistent. There were a number of times for one reason or another that video froze or lagged. I began to be forced to use my phone because the service worked best on my carrier's internet service. This is definitely a drawback of not being able to use Wi-Fi due to bad connection for both parties. This also strengthened the need for using VPN to ensure privacy. Review Source JEFF K. Bartender,Actor Entertainment Used the software for: Less than 6 months ### "Doxy.me: Putting you face to face when you can't be there in reality" June 9, 2020 4.0 This was a one and hopefully done experience. Not terrible, but new. I have to use the software options that those I need are using for me to have meetings, etc. So, I am virtually a user and at the mercy of the system. It was one of a few lately where I had a "virtual" visit somewhere and it was more than just a 1 on 1. So that dynamic on a new system took a moment to get used to . I didn't love it or what I felt my doctor did or did not get out of it, but with health concerns, it was suitable. Perhaps it has been around for awhile, or maybe is newer. I did not do any extra checking on them because I didn't have a lot of my links until the morning of.So I dove right in. We had a 19 minute meeting and got basics covered. I see that person "live" next week, so I am going to poke around more with their intentions on Doxy.me and the furture should we need to revisit virtual meetings. I will post updates if I get relevant information. Pros This was a one time invite from my Dermatologist. Their company uses this method for their sudden need of a "virtual" encounter from home to office or elsewhere while keeping patient exposure low during covid-19 operations. Once we got going,it had a different layout than some other popular types of video conferencing methods and on my end I thought it was positively interesting as it was different. I don't have a special like here however. Cons Okay. So, this is the method a Physician of mine uses to help patients while we are in limited environments during the coronavirus. I am just a user invited to the meeting. For me, this was an out of the gate and running type moment because I had no experience with Doxy.me previously and I really received little instructions prior to my meeting. So I felt like I scrambled rather than sat comfortably waiting to join a meeting. I got the wrong provider, despite some login/join codes I had. The way it is set up I suppose was to the Prescriber's needs or likes. It was weird because camera angles and adjustments weren't so clear or fine tuned. I'd think a Dermatology office would have super power visual options to assess patients online. Not here. We had a little audio interruption. It is not a platform I'd want to be on with more than 2 of us in the future.Hopefully I won't have to. But it was an experience. I was left out of most control options and just went with it. Review Source KD Kathy D. Clinical Social Worker Mental Health Care Used the software for: 2+ years ### "Very Satisfied with Doxy.me" January 19, 2023 5.0 I am very satisfied with the security, reliability, ease of use, and prompt, helpful program support. I regularly receive requests for feedback regarding how clear and how effective the program was for specific meetings. Doxy makes my job easier! Pros It's essential that the program I use is HIPPA-compliant, and doxy provides this security. I also like that there's a free version of doxy, and it worked well until I decided that I wanted the additional features of Doxy.me Pro. Doxy Pro has been affordable and a good choice for my business. Cons Occasionally there are audio lapses or very occasionally there is difficulty finalizing the video connection with the client. Review Source KM Kristin M. Psychologist Hospital & Health Care Used the software for: 1-2 years ### "Love the reliability and professional feel " July 20, 2022 5.0 Doxy.me has been a really great aspect of my practice. It's HIPAA compliant and gives me a very clean, polished way to offer telehealth therapy sessions. Any questions I had were also really quickly answered by customer service, both as I was onboarding and throughout my use of the product. Pros I needed a HIPAA compliant platform for teletherapy sessions, so that is a critical part of what makes me like Doxy.me. It's reliable and I have only ever had a few random issues with connectivity (that were likely due to the internet connection of the client). I also really like customizability of the look at the premium level. I have had many patients comment on how professional the waiting room and the layout of the call looks because I am able to use my logo and other branding. Cons I have no concerns about the software. It's given me no consistent issues that weren't due to connectivity. Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) Reason for choosing Doxy.me Doxy.me was the best combination of an affordable and HIPAA compliant option. Also now that I use it, I also really like the customizability of the waiting room and other branding. Review Source NK Neda K. Psychologist Medical Practice Used the software for: 6-12 months ### "My experience" April 27, 2023 5.0 I am very satisfied with Doxy.me . Pros It is very simple to pretest prior to use. It also user friendly and when something goes wrong due to connectivity of cable service the features allow you to complete the session. Cons I have no complaints but it would be handy for me when some calls in at the wrong time to have an easier way to let them know. I am in a different time zone than most of my state so often the inital session is made at the wrong time interupting another persons time. Review Source ME Marsha E. Owner Mental Health Care Used the software for: 2+ years ### "Simple, cost effective, solution based-- great choice for my business! " March 10, 2022 4.0 HIPAA compliance in providing tele therapy has been a huge plus with this product. Using this product has helped me provide boutique service to more clients. I am excited about existing features like appointment scheduling, online forms and file sharing because it allows me to grow my business at my own pace, cost effectively! Pros Integrating this product into my weekly schedule remains relatively seamless. Clients are able to connect with little or no issues on multiple devices. I really appreciate the time management feature because it helps me track session dates and times easily, which is especially helpful when my calendar is particularly busy! I find screen sharing and Bluetooth capability a big plus as well. Easy access to the platform for clients is the most appreciated quality of this product! Cons The handling of connections can always be improved upon due to technology changes and updates. From time to time, I experience dropped connections and lagging connection times during high usage periods, usually mid-morning and early evening times for my business. Occasionally the video appears grainy. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.