# Secure Telehealth Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Secure Telehealth the right Telemedicine solution for you? Explore 17 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158464/Secure-Telehealth/reviews --- Secure Telehealth 4.4 (17) [View alternatives](https://www.capterra.com/p/158464/Secure-Telehealth/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 18th, 2026 # Reviews of Secure Telehealth Ease of use 4.5 Customer Service 4.8 ## Showing most helpful reviews Showing 1-17 of 17 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Meketa D. Chief Compliance Officer Hospital & Health Care Used the software for: 2+ years ### "Secure Telehealth is AWESOME" November 16, 2018 5.0 We've had a great experience using Secure Telehealth over the past few years. Customer rep is also awesome because he's always available whenever we need him. Pros Secure Telehealth is very user friendly. Cons Nothing. Secure Telehealth is AWESOME... Review Source SCW Steven C. W. Boss Computer Hardware Used the software for: 2+ years ### "Telehealth Review From A Mentally Ill Person" May 28, 2025 5.0 I'm able to take care of my mental health appointments online via my laptop using telehealth and it's very useful so that I don't have to come in-office every 30 days. What a hassle that would be am I wrong or am I right!?! Pros I like being able to use telehealth on my computer as a fast and comfortable way to broadcast for my mental health appointments! Cons The only thing I don't consider to like about Telehealth is that it's not used every single appointment! Coming into the office is a hassle, and nobody likes sitting in an office forever. However that's the a problem of the software which is very useful; I just think the doctors should use it more often instead of in-office appointments! Review Source VR Verified Reviewer Counselor Individual & Family Services Used the software for: Less than 6 months ### "New to telehealth " January 11, 2026 2.0 Pros Billing payments patient management to be honest don’t really fit my needs but I passed to someone it would Cons It didn’t fit my needs but I passed it to someone who could use it they have yet to say anything bad Review Source MS Micah S. Lead supervisor imaging Hospital & Health Care Used the software for: 6-12 months ### "Telehealth review" September 30, 2024 4.0 Pros Makes it very easy to bring in advanced practitioners who otherwise would not be able to meet with patient. Cons We have had no issues but upon research shows some potential security risks. More patient information being on the web. Review Source VR Verified Reviewer PC/Network Technician Hospital & Health Care Used the software for: 1-2 years ### "Good Telehealth Software" September 13, 2018 5.0 Pros Easy to use for a non-technical person. Simple login, minimal configuration needed on installation. No need for specific hardware to make it work properly. Interface is Cons Not much to dislike about the software. Maybe if it were able to connect to users at their home via a web login for some who might not want to visit a clinic because of issues. Review Source JL Jen L. Owner Medical Practice Used the software for: 1-2 years ### "Telehealth for speech pathology" November 20, 2018 4.0 Pros This program is easy to use, with many features to make the client/clinician experience a good one (ie whiteboard, screen sharing, browser, layout options, etc). They have fantastic customer support--answering calls/emails quickly and ready to join you online to help troubleshoot any problems. It is also convenient that it can be used on computers, tablets, and even phones. Cons Updates typically come with bumps, causing problems initially. Clients experiencing intermittent difficulty with log in and error messages. Video quality is very grainy when not in HD mode, but HD mode drastically slows performance. Any other open tabs/windows on the client or clinician's computer will all but paralyze the flow of video and sound. Documents annotated or whiteboard created within the program are then saved from the program as JPG or PNG and are of very poor, blurry quality. Review Source Sharon D. Physician Assistant / Health District Manager Medical Practice Used the software for: 2+ years ### "Telemedicine Success" January 20, 2019 5.0 We are using Secure Telehealth for counseling sessions with mental health, consults with psychiatry and patient consults with pediatrician. We started this process several years prior to Secure Telehealth, without success; since joining with Secure Telehealth, connections were a breeze! Now, if we can just figure out a mobile connection with patients, that would be great!! Pros The ease of use by all concerned; we now have connections with mental health and pediatrics. Cons The price, is steep for my budget but I feel the security is worth it. Review Source Stephan Idris M. Adjunct Professor Higher Education Used the software for: 6-12 months ### "Excellent Tool for Building Your ePractice" December 10, 2018 4.0 It has been very good. Pros The easy and fast access to my patient information, my appointment schedule, and easy platform for electronic sessions with my patients. Cons How much data it uses when I am not connected to a secure internet source. Review Source Mark M. Physician Medical Practice Used the software for: 1-2 years ### "Great!" January 25, 2019 4.0 Useful in providing support for nurses and patients in my practice. Pros Very easy to use, instantly connects intuitive and effective! Cons No white label (yet) , Would be nice to have an app customizable for business logo on App Store. Review Source Sarah D. Physician Assistant Health, Wellness and Fitness Used the software for: 6-12 months ### "Great product, service!" January 25, 2019 5.0 I have had a seamless experience with Secure TH. The Customer service has been exceptional! Pros Customer service and User-friendly app. Cons I can’t think of anything right now. It’s great! Review Source AR Adam R. Business Development Manager Hospital & Health Care Used the software for: 2+ years ### "We have used Secure Telehealth for 6 years now...very user friendly and effective for our use." July 3, 2018 5.0 Increased timely access for patient care. Reduction in overall cost of providing our services. Pros 1\. User friendly for both my staff and the remote hospitals we support. 2. Requires minimal to no IT support. I installed and I test the equipment/software monthly. 3. Cost effective. The most affordable product that meets our needs. Cons 1\. Initially, there seemed to be upgrades way too often. That has changed and less upgrades required. Review Source YL Yumekco L. COO Mental Health Care Used the software for: 1-2 years ### "Secure Telehealth-Great Value" January 25, 2019 5.0 Secure Telehealth technologists are always available to assist with questions and difficulties. They are very responsive and can offer options and other alternatives that will fit your specific practice. Pros Secure Telehealth is easy to use and offers may great features. The fact that you can be anywhere with internet access to remote in for your patient care is AWESOME! Cons Sometimes it is hard to tell when there is another user when you have multiple rooms and multiple locations that is using the software. Other than that, it is a great product. Review Source LS Lorri S. CNO Hospital & Health Care Used the software for: 2+ years ### "Securecare Telehealth - Advances Services in Rural Areas" January 25, 2019 4.0 Securecare telehealth helps us fill th gap to access healthcare professionals in rural underserved areas saving time, money, and improving the quality of care provided! Pros Software can be installed within minutes making it very efficient to setup and train healthcare professionals providing services to patients. Without, our clients would not receive much needed service. Cons We have found no limitations with the software. If the service is down owners are very responsive in getting us back up, especially after hours and on weekends! Review Source Response from Secure Telehealth March 20, 2019 Thank you Lorri! BP Brittany P. Executive Assistant Hospital & Health Care Used the software for: 1-2 years ### "The Future of Medicine" January 18, 2019 5.0 It's been great for our doctor on call program as well as coverage. Pros This software is very easy to use! Very happy with the progress we have made using this system. Cons Sometimes rooms can be interrupted by other staff if there is not a reminder to lock a room. I think it would be best if it automatically locked. Review Source JS Jenny S. Director Mental Health Care Used the software for: 1-2 years ### "Have had very few issues with the software. Very user friendly!" July 2, 2018 5.0 Pros Little steps to get logged into the program. We have had some individuals who are not technology savy and this has made the transition to Telehealth much easier. Cons Sometimes a lag in when someone is speaking. This makes it difficult to have a therapeutic conversation with someone at times. Review Source SM Shannon M. Consultant Financial Services Used the software for: Less than 6 months ### "Secure Telehealth" June 27, 2021 5.0 Overall, I've been very happy with this tool. I will continue to use it and recommend to others Pros I like that there is the option for the waiting room and the end user is told they are in the waiting room Cons I do not like that there are issues with connecting to headphones / audio when using this tool. It is not as easily adaptable as other competitors Review Source SM Sabrina M. Physician Medical Practice Used the software for: I used a free trial ### "Tried using it and found other options" July 30, 2021 2.0 Pros The fact the system is HIPAA compliant helped my patients Cons Ran into issues where my patients could not connect Review Source Response from Secure Telehealth February 10, 2022 Our video conferencing solutions involve a 24 hour call center for technical support to immediately help clients or providers who cannot connect. Please be in touch if there are any problems. Similar Products Featured ## Related categories [Telemedicine](https://www.capterra.com/telemedicine-software/)[Video Conferencing](https://www.capterra.com/video-conferencing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.