--- title: "American Well Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about American Well Software - reviews, pricing plans, popular comparisons to other Telemedicine products and more." source_url: "https://www.capterra.com/p/158465/AW9/" page_type: "product" language: "en" --- # American Well Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) American Well ## What is American Well? Amwell's scalable telehealth solution serves healthcare providers across urgent care, acute care, pediatrics and more. Medics can use their computer, iPad or iPhone to see patients for on-demand or scheduled visits, to consult, document and prescribe, right inside the Amwell platform. ## What is American Well used for? [Telemedicine](https://www.capterra.com/telemedicine-software/)[Assisted Living](https://www.capterra.com/assisted-living-software/)[Substance Abuse EMR](https://www.capterra.com/substance-abuse-emr-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for American Well?[Manage this product listing](https://www.g2.com/products/amwell-american-well/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### American Well 3.8 (4) VS. [4.0 (41)](https://www.capterra.com/p/116370/PracticeSuite/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (4) Ease Of Use 4.1 (913) Value For Money 5.0 (1) Value For Money 4.1 (603) Customer Service 5.0 (1) Customer Service 4.3 (815) ## American Well alternatives [athenaOne](https://www.capterra.com/p/98735/athenaOne/) [3.8 (913)](https://www.capterra.com/p/98735/athenaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 70% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/98735/athenaOne/) Highest Rated [Cliniko](https://www.capterra.com/p/180878/Cliniko/) [4.7 (23)](https://www.capterra.com/p/180878/Cliniko/reviews/) Starting price $45.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180878/Cliniko/) [NueMD](https://www.capterra.com/p/72470/NueMD/) [4.4 (448)](https://www.capterra.com/p/72470/NueMD/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/72470/NueMD/) [75health](https://www.capterra.com/p/140480/75health/) [4.4 (78)](https://www.capterra.com/p/140480/75health/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/140480/75health/) ## FAQs about American Well Overview ### What company size and specific industries is American Well built for? American Well is designed for healthcare providers of different sizes, including physicians, urgent care providers, acute care providers, pediatrics, and telepsychiatry practices. It fits medical organizations and clinical teams that deliver patient care across these specialties, rather than a general business audience. Features and Usability ### What are the key features of American Well? American Well offers telemedicine, patient scheduling, appointment scheduling, and a virtual waiting room for remote visit coordination. Core clinical features include EMR/EHR, charting, and medication management, while one-to-one messaging supports communication. It also includes practice management, EDI, HIPAA compliance, and specialty support for family medicine, obstetrics and gynecology, and psychiatrists. Getting Started and Support ### What training and onboarding options does American Well offer? American Well provides webinars and documentation to help teams get started. Webinars can support guided, live training sessions, while documentation offers written reference materials for self-paced review of setup steps, product functions, and common procedures. ## Features AI summary Based on 1,618 Telemedicine reviews Capterra reviewers highlight these as the top features buyers look for in telemedicine software: - **Two-Way Audio & Video** (**68%** of reviewers rated this feature as critical) - **HIPAA Compliant** (**78%**) - **Charting** (**64%**) American Well includes **HIPAA Compliant** and **Charting**, giving healthcare teams a secure way to manage patient information and document visits accurately. However, it does not offer **Two-Way Audio & Video**. Instead, it provides **Appointment Scheduling** (**51%**), which can help practices organize visit times and manage patient flow more efficiently. Together, these features help businesses maintain compliance, keep records up to date, and support more consistent care delivery. HIPAA Compliant 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Appointment Scheduling 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Schedule appointments via a calendar One-to-One Messaging 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Send personal messages to clients or attendees Practice Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Charting Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. EDI Transfer of data from one computer system to another American Well 15 features ### All Features - Appointment Scheduling: Schedule appointments via a calendar - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - EDI: Transfer of data from one computer system to another - EMR/EHR: Create and securely store digital patient records - For Family Medicine: For family practices - For Obstetrics & Gynecology: For obstetrics and gynecology (OB/GYN) practices - For Psychiatrists: Must serve psychiatrists/psychiatric practices - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - One-to-One Messaging: Send personal messages to clients or attendees - Patient Scheduling: Book and manage patient appointments and follow-ups - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Scheduling: Plan availability and assign specific time slots for tasks and resources - Telemedicine: Meet with patients remotely - Virtual Waiting Room: Monitor wait time and abandonment for incoming requests that have not been routed --- Get Advice We can help you find the software with the features you need. Features 4.5 (4) 4.5 Based on 4 reviews ## Pricing Value for money 5.0 (1) ### Starting price Free trial not available Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 3.8 Based on 4 reviews Filter by rating 5(2) 4(0) 3(1) 2(1) 1(0) Mentioned topic Sorted by most recent BB Brother Bernard S. RC Monk, Clinical Psychologist, Doctor of Natural Medicine Mental Health Care ### "Like this Platform the most of the four that I use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 23, 2022 The best of any platform I use. Good support. Pros Ease of use; easy access to phone support Cons MInor but you need to input name of pt and DOB and go through several windows to create a next appt. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DD DANILYNn D. mD Hospital & Health Care ### "Telepsych" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 2/10 April 1, 2020 DIfficulty with connection 50% of the time Pros Ability to connect in a variety of facets Cons Poor sound quality at times or no sound at all Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PF Pouria F. Psychiatrist Mental Health Care ### "Great product" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 April 1, 2020 Pros Simple interface, built-in translation. Cons Connection often fails when using endpoints, Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MT Mar T. Physician Health, Wellness and Fitness ### "Very easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 March 24, 2020 Great experience overall, no issues with connectivity Pros I like that it’s easy to set up on my home computer and remotely call into another location. Very user friendly. Cons I wish I could use it more/sooner! It allows me to easily connect with patients and families when needed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. 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