Capterra Logo
Helping businesses choose better software since 1999
American Well

American Well

3.8 (4)
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

What is American Well?

Amwell's scalable telehealth solution serves healthcare providers across urgent care, acute care, pediatrics and more. Medics can use their computer, iPad or iPhone to see patients for on-demand or scheduled visits, to consult, document and prescribe, right inside the Amwell platform.

Do you work for American Well?Claim this product profile

Software like American Well

Based on other buyer's searches, these are the products that could be a good fit for you.

Cliniko

by Red Guava

4.7 (21)
Starting Price:$45/month

by NextGen Healthcare

4.0 (1275)
Starting Price:$300

by PracticeSuite

4.0 (35)
Starting Price:$299/month
athenaOne

by athenahealth

3.8 (880)
Starting Price:No pricing found
Flex-HIS

by eHealthFlex

5.0 (1)
Starting Price:$250/year

How much is American Well?

Starting From:
Not provided by vendor
  • No free trial
  • No free version
Pricing Details (Provided by Vendor):
Please contact Amwell directly for pricing information.

American Well Features

What solutions does American Well provide?

Alternatives to American Well

American Well
American Well

Starting from:
Not provided by vendor
Pricing Model:
Not provided by vendor

Overall Rating:

Ease of Use
4.0
Customer Service
5.0
Features
4.5
Value for Money
5.0
NextGen Office

Starting from:
$300
Pricing Model:
Not provided by vendor

Overall Rating:

Ease of Use
3.9
Customer Service
4.0
Features
3.9
Value for Money
3.8
DrChrono

Starting from:
Not provided by vendor
Pricing Model:
Not provided by vendor

Overall Rating:

Ease of Use
4.0
Customer Service
3.7
Features
3.9
Value for Money
3.7

Starting from:
Not provided by vendor
Pricing Model:
Not provided by vendor

Overall Rating:

Ease of Use
3.8
Customer Service
3.6
Features
3.8
Value for Money
3.5

American Well Reviews

Showing all 4 reviews
Overall
3.8
Ease of Use
4.0
Customer Service
5.0

Most Helpful Reviews for American Well

Brother Bernard S.
Clinical Psychologist & Doctor of Natural Medicine
Mental Health Care, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 23, 2022

"Like this Platform the most of the four that I use"

Overall: The best of any platform I use. Good support.

Pros: Ease of use; easy access to phone support

Cons: MInor but you need to input name of pt and DOB and go through several windows to create a next appt.

Mar T.
Physician
Hospital & Health Care, 10,001+ employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
March 24, 2020

"Very easy to use"

Overall: Great experience overall, no issues with connectivity

Pros: I like that it’s easy to set up on my home computer and remotely call into another location. Very user friendly.

Cons: I wish I could use it more/sooner! It allows me to easily connect with patients and families when needed.

DANILYNn D.
mD
Hospital & Health Care, 10,001+ employees
Used the software for: Less than 6 months
Overall Rating
3.0
Ease of Use
2.0
Features
4.0
Likelihood to Recommend
2/10
Reviewer Source
Source: Capterra
April 1, 2020

"Telepsych"

Overall: DIfficulty with connection 50% of the time

Pros: Ability to connect in a variety of facets

Cons: Poor sound quality at times or no sound at all

Pouria F.
Psychiatrist
Hospital & Health Care, 5,001-10,000 employees
Used the software for: Less than 6 months
Overall Rating
2.0
Ease of Use
4.0
Features
4.0
Likelihood to Recommend
6/10
Reviewer Source
Source: Capterra
April 1, 2020

"Great product"

Pros: Simple interface, built-in translation.

Cons: Connection often fails when using endpoints,