# American Well Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about American Well Software - reviews, pricing plans, popular comparisons to other Telemedicine products and more.

Source: https://www.capterra.com/p/158465/AW9

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# 

 American Well Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

American Well

## What is American Well?

Amwell's scalable telehealth solution serves healthcare providers across urgent care, acute care, pediatrics and more. Medics can use their computer, iPad or iPhone to see patients for on-demand or scheduled visits, to consult, document and prescribe, right inside the Amwell platform.

## What is American Well used for?

[Telemedicine](https://www.capterra.com/telemedicine-software/)[Substance Abuse EMR](https://www.capterra.com/substance-abuse-emr-software/)[Primary Care EHR](https://www.capterra.com/primary-care-ehr-software/)

Top alternative

Featured

Overall rating

Based on 4 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for American Well?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://business.amwell.com/&name=American Well)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### American Well

3.8 (4)

VS.

[4.0 (1,278)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/)

Starting Price

Contact vendor

Starting Price

$300

per user, per month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.0 (4)

Ease Of Use

3.9 (904)

Value For Money

5.0 (1)

Value For Money

3.7 (594)

Customer Service

5.0 (1)

Customer Service

4.0 (806)

## American Well alternatives

[4.0 (40)](https://www.capterra.com/p/116370/PracticeSuite/reviews/)

Starting price

$299.00

Per User, Per Month

[athenaOne](https://www.capterra.com/p/98735/athenaOne/)

[3.8 (904)](https://www.capterra.com/p/98735/athenaOne/reviews/)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/98735/athenaOne/)

Highest Rated

[Cliniko](https://www.capterra.com/p/180878/Cliniko/)

[4.7 (23)](https://www.capterra.com/p/180878/Cliniko/reviews/)

Starting price

$45.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/180878/Cliniko/)

[NueMD](https://www.capterra.com/p/72470/NueMD/)

[4.4 (448)](https://www.capterra.com/p/72470/NueMD/reviews/)

Starting price

$149.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/72470/NueMD/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Appointment Scheduling

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Schedule appointments via a calendar

HIPAA Compliant

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Compliant with HIPAA, which sets standards for sensitive patient data protection

One-to-One Messaging

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Send personal messages to clients or attendees

Practice Management

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more

Charting

Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.

EDI

Transfer of data from one computer system to another

American Well 15 features

Schedule appointments via a calendar

Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.

Transfer of data from one computer system to another

Create and securely store digital patient records

For family practices

For obstetrics and gynecology (OB/GYN) practices

Must serve psychiatrists/psychiatric practices

Compliant with HIPAA, which sets standards for sensitive patient data protection

Administer and track medication inventory, schedules, dosage, and side-effects

Send personal messages to clients or attendees

Book and manage patient appointments and follow-ups

Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more

Plan availability and assign specific time slots for tasks and resources

Meet with patients remotely

Monitor wait time and abandonment for incoming requests that have not been routed

Get Advice

We can help you find the software with the features you need.

Features

4.5 (4)

4.5

Based on 4 reviews

## Pricing

Value for money

5.0 (1)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

5.0 (1)

5.0

Based on 1 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (1)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (1)

5.0

Based on 1 reviews

## User reviews

Overall rating

3.8

Based on 4 reviews

Filter by rating

5(2)

4(0)

3(1)

2(1)

1(0)

Mentioned topic

Sorted by most recent

BB

Brother Bernard S.

RC Monk, Clinical Psychologist, Doctor of Natural Medicine

Mental Health Care

### "Like this Platform the most of the four that I use"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 23, 2022

The best of any platform I use. Good support.

Pros

Ease of use; easy access to phone support

Cons

MInor but you need to input name of pt and DOB and go through several windows to create a next appt.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DD

DANILYNn D.

mD

Hospital & Health Care

### "Telepsych"

3.0

Overall Rating

3.0

3.0

Ease of Use

2.0

2.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

2/10

April 1, 2020

DIfficulty with connection 50% of the time

Pros

Ability to connect in a variety of facets

Cons

Poor sound quality at times or no sound at all

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PF

Pouria F.

Psychiatrist

Mental Health Care

### "Great product"

2.0

Overall Rating

2.0

2.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

6/10

April 1, 2020

Pros

Simple interface, built-in translation.

Cons

Connection often fails when using endpoints,

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MT

Mar T.

Physician

Health, Wellness and Fitness

### "Very easy to use"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

March 24, 2020

Great experience overall, no issues with connectivity

Pros

I like that it’s easy to set up on my home computer and remotely call into another location. Very user friendly.

Cons

I wish I could use it more/sooner! It allows me to easily connect with patients and families when needed.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

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