--- title: "VSee Clinic Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about VSee Clinic Software - reviews, pricing plans, popular comparisons to other Telemedicine products and more." source_url: "https://www.capterra.com/p/158468/Cloud-Clinic/" page_type: "product" language: "en" --- # VSee Clinic Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) VSee Clinic ## What is VSee Clinic? VSee is the telehealth system used by NASA Space Station, McKesson, GE Health, Optum, DaVita, and 1000+. VSee provides highly configurable workflows that can support urgent care, ER diversion, telepsychiatry, specialist consults, concierge care, group therapy, e-ICU, chronic care management & a range of other use cases. Key features of the HIPAA-Compliant platform include scheduled/walk-in visits, queuing & routing, video/phone/chat visits, customizable intake, consent, ePay, eRx, RPM & more ## What is VSee Clinic used for? [Telemedicine](https://www.capterra.com/telemedicine-software/) Top alternative Featured Overall rating Based on 70 user reviews Reviews sentiment Positive 77% Neutral 14% Negative 9% Starting price $29 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for VSee Clinic?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://vsee.com&name=VSee Clinic) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### VSee Clinic 4.1 (70) VS. [4.2 (153)](https://www.capterra.com/p/120340/ChARM-EHR/reviews/) Starting Price $29 Flat Rate, Per Month Starting Price $25 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (70) Ease Of Use 4.3 (1,227) Value For Money 4.1 (50) Value For Money 4.4 (973) Customer Service 4.0 (42) Customer Service 3.7 (714) ## VSee Clinic alternatives [4.4 (662)](https://www.capterra.com/p/93446/AestheticsPro/reviews/) Starting price $160.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.3 (498)](https://www.capterra.com/p/110018/rxnt/reviews/) Starting price $32.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars Highest Rated [Doxy.me](https://www.capterra.com/p/158461/Doxy-me/) [4.6 (1,227)](https://www.capterra.com/p/158461/Doxy-me/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158461/Doxy-me/) [Mend](https://www.capterra.com/p/165634/Mend-App/) [4.6 (920)](https://www.capterra.com/p/165634/Mend-App/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/165634/Mend-App/) [View all alternatives](https://www.capterra.com/p/158468/Cloud-Clinic/alternatives/) ## FAQs about VSee Clinic Overview ### What problems does VSee Clinic solve? VSee Clinic solves secure telehealth delivery problems by making it easier for clinicians to run HIPAA-compliant video visits, recurring appointments, and patient intake without complex logins. Therapists, counselors, medical practices, and remote care teams benefit most from its low-bandwidth performance, waiting room, reminders, screen sharing, and cross-device access for patients in remote areas. Answer based on 49 reviews Overview ### Which roles and teams benefit most from VSee Clinic? VSee Clinic is most used by physicians, therapists, psychotherapists, psychologists, counselors, and other behavioral health providers who need secure virtual visits, scheduling, and patient communication. Practice managers and healthcare administrators benefit from streamlining intake, coordination, and billing workflows, while wellness professionals use it to deliver remote consultations efficiently. Answer based on 70 reviews Overview ### What company size and specific industries is VSee Clinic built for? VSee Clinic is designed for businesses of all sizes that need telehealth practice management, including healthcare organizations and other service providers handling patient intake, online payments, messaging, walk-in alerts, chat support, and regulatory compliance. Features and Usability ### What are the key features of VSee Clinic? VSee Clinic includes core telehealth features like two-way audio and video, screen sharing, chat/messaging, and a virtual waiting room. Differentiators buyers discuss most are HIPAA compliance, security and access control, low-bandwidth performance, mobile access, and appointment scheduling with reminders for recurring patient visits. Answer based on 49 reviews Pricing ### How much does it cost and what fees or limitations are included? VSee Clinic starts at $29/month flat for the Plus plan, while Premium costs 49/month per user. A free version and free trial are available. Reviewers say the free tier can be sufficient and low-cost for one-on-one HIPAA-compliant sessions, but some report one-client-at-a-time limits, freezes, and confusion around refunds or add-ons like ePrescribe. Answer based on 21 reviews Getting Started and Support ### What training and onboarding options does VSee Clinic offer? VSee Clinic provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided setup, virtual instruction, self-paced reference, and recorded learning materials for teams getting started with the platform. Getting Started and Support ### What customer support options does VSee Clinic offer, and how do users rate the experience? VSee Clinic offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users describe support staff as helpful when reached, especially for setup and technical fixes, but experiences are mixed overall. Common complaints include hard-to-access customer service, slow or missing responses, unclear instructions, and limited troubleshooting guidance. Answer based on 53 reviews Security ### How does VSee Clinic handle data security and access control? VSee Clinic uses HIPAA-compliant, encrypted communication for secure video visits and messaging, helping providers protect privacy, confidentiality, and sensitive information; some reviewers also mention a BAA. Users generally trust it for telehealth, though a few note delays from encryption, setup confusion, and free-tier limits for multiple participants. Answer based on 22 reviews Bugs and issues ### Does VSee Clinic have bugs or connection issues? VSee Clinic works well for many telehealth visits, but reliability is mixed when bugs or connection problems appear. Many clinicians describe clear calls, quick fixes, and helpful outage notices, while others report lag, audio echo, freezes, error messages, and uneven troubleshooting, especially during bandwidth-sensitive or support-heavy situations. Answer based on 16 reviews ## Features AI summary Based on 1,610 Telemedicine reviews Capterra data shows that buyers of telemedicine software rank the following features as their top priorities: - **Two-Way Audio & Video** (**68%** of reviewers rated this feature as critical) - **HIPAA Compliant** (**78%**) - **Charting** (**63%**) VSee Clinic supports all three of the features reviewers rate most important: **Two-Way Audio & Video**, **HIPAA Compliant**, and **Charting**. Together, these capabilities allow providers to conduct virtual visits, protect patient information, and document care in one system, helping businesses deliver compliant remote care and keep clinical workflows efficient. HIPAA Compliant 4.9 (9) 88.89% of 9 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Video Conferencing 4.0 (11) 100.00% of 11 reviewers that rated this feature as important or highly important Connect with meeting participants remotely over video One-to-One Messaging 4.4 (8) 37.50% of 8 reviewers that rated this feature as important or highly important Send personal messages to clients or attendees Virtual Waiting Room 4.1 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Monitor wait time and abandonment for incoming requests that have not been routed Appointment Scheduling 3.8 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Online Forms 3.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Create new forms and/or use ready-made online form templates VSee Clinic 37 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Chat/Messaging: Communicate using direct chat or messages within the system - Claims Management: Process of submitting and following up on claims with insurance companies - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Document Storage: Store and organize documents in a centralized system - E-Prescribing: Transmit prescriptions to pharmacies electronically - Electronic Payments: Electronically collect payments for goods or services - Email Reminders: Reminders sent via email - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Provider Practice: For practices with multiple providers - One-to-One Messaging: Send personal messages to clients or attendees - Online Forms: Create new forms and/or use ready-made online form templates - Payment Processing: Accept, record, and reconcile financial transactions - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Treatment Planning: Remotely create and access treatment plans tailored to individual patients based on symptoms - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Scheduling: Plan availability and assign specific time slots for tasks and resources - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Video Conferencing: Connect with meeting participants remotely over video - Virtual Waiting Room: Monitor wait time and abandonment for incoming requests that have not been routed --- Get Advice We can help you find the software with the features you need. Features 4.0 (70) 4.0 Based on 70 reviews ## Pricing Value for money 4.1 (50) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/158468/Cloud-Clinic/pricing/) Free Forever $0.00 It includes: - HIPAA BAA - Knowledge Base & Email Support - Live Annotation Requires a Download - No Download - One-Click Video Calling - Screenshare + Live Annotation - SMS Patient Invite - Unlimited 1-1 Video Calls - Virtual Waiting Room Plus $29.00 Flat Rate,Per Month It includes: - HIPAA BAA - Virtual Waiting Room - Intake + Telemedicine Consent Forms - No Download, 1-Click Video Calling - Unlimited 1-1 Video Calls - Unlimited Group Video Calls - Phone switching - Screenshare + Live Annotation - SMS invites and reminders - Credit Card Payment - Appointment Scheduling - Client portal with self-scheduling - Knowledge Base & Email Support - Email & Live Chat Support - Live Annotation Requires a Download Premium $49.00 Per User,Per Month It includes: - Shared waiting room - Shared appointment scheduling - Queue management - Customizable intake forms - Notes charting - ePrescribe (add-on cost) - Drag-and-drop analytics dashboard - Call Reports & Analytics - Add/remove providers and roles Enterprise Contact Vendor for Pricing It includes: - Call Reports & Analytics - Email - EMR Light & Eprescription - Insurance Verification & Claims Submission - Live Chat - Multi-Provider Walk-in Waiting Room - & Phone Support - Remote Patient Exam - Remote Patient Monitoring - Uber-Style Load Balancing Over Hundreds of Thousands of Providers - Unlimited Large Group Video Calls - Virtual Front Desk Triage - White-Label Clinic & Mobile App Value for money 4.1 (50) 4.1 Based on 50 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (42) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (42) 4.0 Based on 42 reviews ## User reviews Overall rating 4.1 Based on 70 reviews Filter by rating 5(32) 4(22) 3(10) 2(2) 1(4) Mentioned topic Sorted by most recent KH Kristi H. Therapist Mental Health Care ### "Love this! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 27, 2023 This solved the problem of inconsistent video connection Pros The waiting room is awesome! Video is reliable! Cons There really isn't anything to put your appointment times in Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) This is free and doesn't give a time limit on session times Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SH Sarah H. Digital Forensic Examiner Computer & Network Security ### "Fantastic Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 20, 2022 This product was easy to use, you can walk patients right through signing in. I also like the feature of using VSEE internally when employees worked from home. It was easy to screen share, destop share, and send documents back and forth. Pros I used this software in the medical field during and after the pandemic. It was the easiest product that I reviewed and the providers were extremely happy with it. Cons Absolutely nothing, best product for telemedicine I have found. I highly recommend it to anyone looking. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. WM Wand M. Self Health, Wellness and Fitness ### "VSee Virtual Doctor Appointment" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 April 7, 2022 Pros Iike the fact that I can visit with my doctor without having to go in to his office, and be at home for the appointment. Kind of Iike a house call. Cons I feel it was a little confusing as how to use it for the first time, as well as downloading the software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AA Adam A. Marriage and Family Therapist/ Assistant Professor Mental Health Care ### "V-See Can Help You V-See your Clients in a Whole New Way! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 14, 2022 It is an effective, safe way to meet with clients over a HIPAA compatible software. Pros It is intutitve. It's easy to use and so simple to get started with. Clients can easily get connected and sessions get underway without a problem. All of the additional features like survey sending, reminders, & forms make this a MUST have for any clinician! Cons The software used to offer a free trial for clinicians to practice on a limited scale. I wish they would bring that back. I think it was helpful for a lot of therapists who only see a few clients. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SA Sarah A. Founder Health, Wellness and Fitness ### "Rating this as a once regular user" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 November 8, 2021 Again, this is purely from a user experience, but I like that VSee was niched especially for professionals and clinicians and it felt more secure to have conversations with VSee than with the ever-popular Zoom. Pros What I liked most about VSee is how secure it is from a client-aspect. Some of my physicians used Zoom and this didn't have the security features that I felt were necessary. Zoom has had a reputation of being easily hacked, so I felt more comfortable using VSee as a client/patient than Zoom. Cons There were times that I had glitchy experiences where the volume wouldn't work or there would be issues with connecting with the video, etc. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VA Vinit A. Physician Medical Practice ### "Deceptive Business practice" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 20, 2021 Stay away form this business Pros Very fast response to get your money and start the subscription Cons Very difficult to reach once you have paid for subscription. Also, they do not disclose exactly what is being given in fee. Later they will come up asking for more money claiming that is an advanced feature even though you have paid for the Enterprise edition. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Aileen Z. Computer Science Tutor E-Learning ### "Nothing special, but does the job" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 September 7, 2021 Pros VSee does what it says it would do. I could connect and interact with my healthcare provider without any noticeable bugs. There's a chat feature which could come in handy. Setting up video and audio was fairly painless. Cons Nothing really stands out about VSee. The interface isn't beautiful but is easy enough to use. The insistence to install the desktop app seems a bit extraneous; I would prefer a web-based interface. Switched from [Doxy.me](https://www.capterra.com/p/158461/Doxy-me/) My new provider used VSee instead. I slightly prefer Doxy.me since it can be used in a web browser. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HB Heather B. Executive Assistant Music ### "Solid Software for Confidential Virtual Doctor's Appointments" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 July 29, 2021 My doctor started using this software during the pandemic as a way to remotely see his patients and will be continuing to utilize it even after it's safer to meet in person. It's incredibly convenient and instead of spending an hour or two traveling, I can use VSee to have my doctor's appointment for 20-minutes during my work day. Pros I love the secure one-on-one messaging and the ability to see whether my doctor is online and for him to see whether I am. Cons The quality is okay, but there can often be a lag and of course, a lot depends on your internet service and speed. It's not the best video conferencing software I've ever used, but it's also not the worst. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KR Kevin R. Psychiatrist Mental Health Care ### "Mid tier" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 July 15, 2021 Pros Able to use desktop app. It is free...cost.. Cons Cannot solely rely on desktop app. Only get notifications on web app then have to got to the desktop app. If I share a screen, I need to disconnect to view the camera thereby losing the connection. Seems buggy. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. FR Freedom R. Psychotherapist Mental Health Care ### "Best HIPAA compliant teleconference platform!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 15, 2021 Simply it's the best out there specially for solo providers like myself. HIPAA compliant, easy to use, great features and recommended by other organizations in the mental health industry. Pros Knowing that organizations like NASA uses this software plus that is HIPAA compliant makes a provider like myself do her job with ease. It's easy to install and my client's find it very useful. Cons Really can't complain. VSEE offers a waiting room, patient registration, mobile app, what else can you ask for? The video quality is terrific! Switched from [Doxy.me](https://www.capterra.com/p/158461/Doxy-me/) The video quality was poor and unstable in comparison with VSEE free subscription. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/158468/Cloud-Clinic/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Doxy.me vs VSee Clinic](https://www.capterra.com/compare/158461-158468/Doxy-me-vs-Cloud-Clinic)