# VSee Clinic Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is VSee Clinic the right Telemedicine solution for you? Explore 70 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/158468/Cloud-Clinic/reviews

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VSee Clinic

4.1 (70)

[View alternatives](https://www.capterra.com/p/158468/Cloud-Clinic/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated August 24th, 2025

# Reviews of VSee Clinic

Ease of use

4.0

Customer Service

4.0

## Pros and Cons in Reviews

SH

Sarah H

Digital Forensic ExaminerComputer & Network Security, 2 - 10 employeesUsed the software for: More than 2 years.

“I also like the feature of using VSEE internally when employees worked from home.“

December 20, 2022

TS

Tracy S

Private Practice TherapistMental Health Care, 2 - 10 employeesUsed the software for: 1-2 years.

“I do couple and family sessions and since Covid each person may not be in the same location so a need for 2 different participants is needed. Since this isn't a feature on the free clinic, I resort to using other platforms that may not be as HIPAA secure as Vsee clinic.“

May 24, 2021

WM

Wand M

SelfHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months.

“Iike the fact that I can visit with my doctor without having to go in to his office, and be at home for the appointment.“

April 7, 2022

KR

Kevin R

PsychiatristMental Health Care, 51 - 200 employeesUsed the software for: Less than 6 months.

“Only get notifications on web app then have to got to the desktop app. If I share a screen, I need to disconnect to view the camera thereby losing the connection.“

July 15, 2021

KH

Kristi H

TherapistMental Health Care, Self-employedUsed the software for: Less than 6 months.

“This solved the problem of inconsistent video connection“

January 27, 2023

SB

Sandra B

OwnerMental Health Care, Self-employedUsed the software for: 1-2 years.

“I found that the audio lagged during most meetings, the video also often lagged and was sometimes just pixels, and the VSee login page was intermittently down during business hours.“

June 5, 2021

HB

Heather B

Executive AssistantMusic, 201 - 500 employeesUsed the software for: 1-2 years.

“I love the secure one-on-one messaging and the ability to see whether my doctor is online and for him to see whether I am.“

July 29, 2021

JK

Judy K

Clinical Social Worker/Owner Private PracticeMental Health Care, Self-employedUsed the software for: 1-2 years.

“It has been difficult to add clients who are in different locations (when, for example, I am doing marital counseling and the clients are in two different locations I have found it difficult to let both in from the waiting room.) “

May 20, 2021

## Showing most helpful reviews

Showing 1-25 of 70 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Aileen Z.  
Computer Science Tutor  
E-Learning  
Used the software for: 6-12 months

### "Nothing special, but does the job"

September 7, 2021

4.0

Pros

VSee does what it says it would do. I could connect and interact with my healthcare provider without any noticeable bugs. There's a chat feature which could come in handy. Setting up video and audio was fairly painless.

Cons

Nothing really stands out about VSee. The interface isn't beautiful but is easy enough to use. The insistence to install the desktop app seems a bit extraneous; I would prefer a web-based interface.

Switched from

[Doxy.me](https://www.capterra.com/p/158461/Doxy-me/)

My new provider used VSee instead. I slightly prefer Doxy.me since it can be used in a web browser.

Review Source

GF

Gerald F.  
Counselor  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Review of VSEE"

May 20, 2021

4.0

I have had to call customer service about many things which should have been explained better in the directions online. The customer service people have always been very helpful, however, so I think I have enough things taken care of now.

Pros

Hipaa compliance is very important, and this platform does a good job of this. The platform also works on a low and reasonable bandwidth, and speed, and the picture and sound are still quite good.

Cons

Lack of adequate troubleshooting directions when there is difficulty with functioning. The internal directions could be better. Not everything about the platform is labeled adequately. It does not allow for multiple people to be in the meeting.

Alternatives considered

[Doxy.me](https://www.capterra.com/p/158461/Doxy-me/)

Switched from

[Doxy.me](https://www.capterra.com/p/158461/Doxy-me/)

doxy.me uses too great a bandwidth and the connection would not hold. Then customer service from them was almost non-existent.

Review Source

Response from VSee

June 3, 2021

First off, thanks for sharing your feedback Gerald. We are really sorry that you had difficulty troubleshooting and figuring out directions on how to use our platform. Clearly, we fell short, and we apologize. We've passed your comments to the team to make directions clearly and more readily available online. Thank you again for the review.

SB

Sandra B.  
Owner  
Mental Health Care  
Used the software for: 1-2 years

### "Unfortunately, this."

June 5, 2021

2.0

Overall, I felt frustrated and disappointed more often than not. When I would receive an email notification from VSee indicating that the program was being updated in some way, I felt a sense of dread regarding what was to come. I have only observed a worsening in the user experience--for myself as a clinician as well as for my clients--since starting to use this program for which I have paid a monthly fee.

Pros

The integration of VSee was relatively easy at first. When I had difficulties with the program, I reached out for assistance, and the representatives responded in a kind manner.

Cons

I found that the audio lagged during most meetings, the video also often lagged and was sometimes just pixels, and the VSee login page was intermittently down during business hours. I could not rely on VSee to work smoothly on any given day. As an aside, I cannot recall a product for which I have submitted a negative review in my life. I do not like this feeling of writing negative things about a product. However, I received three emails from VSee asking me to submit a review, and with each request, I felt worse about withholding the truth of my experience from other clinicians who could potentially encounter similar issues as I have had.

Reason for choosing VSee Clinic

My trial with the product was without significant problems. I could also obtain a BAA with a package that was offered at a reasonable price for a sole practitioner. I ended up continuing with VSee only because I didn't want to inconvenience my clients by switching to another video platform while things in the world were so upside-down during the COVID pandemic. I would absolutely choose a different program if I were to be faced with the decision again.

Review Source

LS

Loretta S.  
Provider  
Mental Health Care  
Used the software for: 2+ years

### "VSEE Use"

May 18, 2021

5.0

I love VSEE. I have used other products but VSEE is the best. I started using VSEE when Molina Healthcare set it up and I was seeing their patients several years ago. I then switched to my own VSEE and love it.

Pros

That it is HIPPA protected. It is versatile and easy to use.

Cons

When a client loses internet or gets a text or phone call on their phone, it shows them in the waiting room numerous times. Others waiting get frustrated because it shows so many ahead of them. Would be nice if this could be condensed.

Alternatives considered

[Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/)[Updox](https://www.capterra.com/p/147554/Updox/)

Reason for choosing VSee Clinic

Because I used it before and it has always been easy to use and good price as well.

Review Source

Response from VSee

May 19, 2021

Thanks for the positive review Loretta! We love hearing from our customers especially when our product is able to make a positive difference to them. Your comment on our waiting room notification is noted and will be shared to our product team if there's anything we can do to address that. Thank you again and stay safe!

VR

Verified Reviewer  
Director of Effectiveness  
Hospital & Health Care  
Used the software for: 1-2 years

### "Great for HIPPA compliant chat"

May 7, 2020

5.0

We selected this chat for medical conversations with office personnel, medical personnel, and patients. Vsee delivered exactly as promised. While you had to pay for the HIPPA compliance certificate, the same security structures and platform was in place.

Pros

Easy to use, low-bandwidth option for HIPPA compliant medical chats. While virtual calls were sometimes slow, the low-bandwidth option was great for those in remote areas or on mobile medical units.

Cons

Sound issues were the biggest issues. Not many cons at all. It provided all that they said they would.

Alternatives considered

[GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)

Reason for choosing VSee Clinic

Vsee is HIPPA compliant, and that was a requirement.

Review Source

NH

Nathan H.  
Coach  
Mental Health Care  
Used the software for: 1-2 years

### "Great Secure Conferencing"

March 24, 2021

5.0

Is great experience for the most part. Able to offer virtual sessions that are secure and cost affordable.

Pros

I am able to do HIPAA compliant calls and not pay a lot of money for the service. Great for one on one sessions.

Cons

I can't really think of cons. It meets all of my needs. I do know that some clients have a hard time with connection and it seems to work better if we switch to a different platform. I just don't know how much of that is user error.

Alternatives considered

[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)

Reason for choosing VSee Clinic

Did not have to initiate different invites. Could just initiate call at time of session.

Review Source

LL

Loren L.  
Licensed Psycj  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great service for teletherapy for counseling services"

May 18, 2021

4.0

Overall, I really enjoy using VSee which is my first choice in teletherapy platforms with doxy being my backup for clients who complain they are unable to use VSee.

Pros

I use the free version and it works great most of the time. When it doesn’t, it usually is due to internet connectivity issues that my clients are having. I love being able to customize my own window and make as large or small as I like which helps when I’m doing brainspotting to see where my pointer is at to guide the client into processing trauma.

Cons

Some clients have not been able to use it on Android phones or some computer systems for an unknown reason. Clients with this problem have not been able to accurately describe to me why they have not been able to use it.

Alternatives considered

[Doxy.me](https://www.capterra.com/p/158461/Doxy-me/)

Reason for choosing VSee Clinic

I use both but VSee is my preference. I only use doxy when my clients report they are unable to use VSee.

Review Source

FR

Freedom R.  
Psychotherapist  
Mental Health Care  
Used the software for: 6-12 months

### "Best HIPAA compliant teleconference platform!!"

July 15, 2021

5.0

Simply it's the best out there specially for solo providers like myself. HIPAA compliant, easy to use, great features and recommended by other organizations in the mental health industry.

Pros

Knowing that organizations like NASA uses this software plus that is HIPAA compliant makes a provider like myself do her job with ease. It's easy to install and my client's find it very useful.

Cons

Really can't complain. VSEE offers a waiting room, patient registration, mobile app, what else can you ask for? The video quality is terrific!

Switched from

[Doxy.me](https://www.capterra.com/p/158461/Doxy-me/)

The video quality was poor and unstable in comparison with VSEE free subscription.

Review Source

K. Michael R.  
Physician  
Medical Practice  
Used the software for: 2+ years

### "Thank you VSee!"

April 23, 2020

5.0

The team is incredibly responsive. Nimble. Intelligent. They listened offered great solutions and adapted to our needs - immediately.

Pros

The platform is extremely intuitive. Our operation transformed from vast majority office-based delivery to almost complete video operation within 48 hours during the COVID-19 crisis. Truly amazing!

Cons

Whenever we had a question about how the software worked, the team gave a quick response. If the existing solution did not match a particular workflow, they adapted it to make a great solution. The mark of a great team!

Review Source

Aimee R.  
Director  
Hospital & Health Care  
Used the software for: 2+ years

### "Vsee for in-home therapy"

May 21, 2020

4.0

We have had glitches sometimes, but like the security and quality of calls. It's not timed and is very cost effective.

Pros

VSee provides us with a secure, easy way to video conference with each other and gives parents confidence that session will remain private.

Cons

It can be difficult for outsiders and new employees to understand how to use. Contacts aren't as easily added as other platforms.

Review Source

JN

Jacqui N.  
Licensed Mental Health Counselor  
Mental Health Care  
Used the software for: 6-12 months

### "Great Telehealth Platform! "

May 20, 2021

5.0

Overall I'm happy with this product and am enjoying using it for my telehealth needs!

Pros

I love that I can easily send a link to my clients and they can get online without a code or anything else. I love that I can share my screen and show them various things as it pertains to the session. I also love that it will tell us who's internet connection is working or not working.

Cons

Sometimes the video and audio don't sync up together which makes it difficult to navigate. At other times the volume doesn't work at all when the video will.

Switched from

[Doxy.me](https://www.capterra.com/p/158461/Doxy-me/)

VSee had better functionality and connection

Review Source

KH

Kristi H.  
Therapist  
Mental Health Care  
Used the software for: Less than 6 months

### "Love this! "

January 27, 2023

5.0

This solved the problem of inconsistent video connection

Pros

The waiting room is awesome! Video is reliable!

Cons

There really isn't anything to put your appointment times in

Switched from

[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)

This is free and doesn't give a time limit on session times

Review Source

GS

George S.  
Physician  
Mental Health Care  
Used the software for: 2+ years

### "Critical product for healthcare"

May 20, 2021

5.0

Very positive and I find this application to be critical to the future direction of healthcare in general. It was essential during the pandemic lockdown and allowed me to continue to treat scores of patients without interruption.

Pros

The video and sound quality have been consistently very good. Generally my patients have found it easy to use.

Cons

There have been some operational issues at times but VSee has always worked to solve these problems successfully.

Review Source

KB

Kendell B.  
psychologist  
Mental Health Care  
Used the software for: 2+ years

### "Decent app but expensive and download required"

May 13, 2021

4.0

VSee has been a decent alternative, but I do not find it very user friendly for the client, the features are limited, and it is also expensive.

Pros

I really like that after I add a client to the app, they can just sign in for each meeting. This is very helpful for businesses where there are reoccurring meetings with the same clients. It means I don't have to send out meeting links prior to each meeting. I also appreciate that VSee is HIPAA compliant.

Cons

Clients have to download the app to join a meeting. This can be cumbersome for clients, especially those who are not tech savvy. Some of my client's have also been unable to sign in prior to a meeting and have had to uninstall and reinstall the app.

Review Source

SA

Sarah A.  
Founder  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Rating this as a once regular user"

November 8, 2021

5.0

Again, this is purely from a user experience, but I like that VSee was niched especially for professionals and clinicians and it felt more secure to have conversations with VSee than with the ever-popular Zoom.

Pros

What I liked most about VSee is how secure it is from a client-aspect. Some of my physicians used Zoom and this didn't have the security features that I felt were necessary. Zoom has had a reputation of being easily hacked, so I felt more comfortable using VSee as a client/patient than Zoom.

Cons

There were times that I had glitchy experiences where the volume wouldn't work or there would be issues with connecting with the video, etc.

Review Source

DT

Diana T.  
Dietitian  
Medical Practice  
Used the software for: 6-12 months

### "LOVE VSEE FOR USE WITH MY CLIENTS"

May 20, 2021

5.0

Fantastic experience using VSee Clinic to see my clients on a daily basis.

Pros

This software is very easy to use. It's super easy for my clients to use as well.

Cons

It would be great if it stored email addresses so I didn't have to have an external list someone to draw from every time I "invited" a client to a session.

Switched from

[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)

HIIPA

Review Source

AL

Alicia L.  
Psychotherapist  
Mental Health Care  
Used the software for: 6-12 months

### "VSee review "

May 18, 2021

5.0

Changing to tele health at beginning of pandemic was overwhelming. Using this platform helped me adjust to the the sudden change in how I provide counseling services

Pros

Easy to learn and use, especially helpful for pandemic

Cons

At times there is lag time in audio and blurriness in video

Switched from

[Doxy.me](https://www.capterra.com/p/158461/Doxy-me/)

Trouble with doxy

Review Source

KR

Kevin R.  
Psychiatrist  
Mental Health Care  
Used the software for: Less than 6 months

### "Mid tier"

July 15, 2021

3.0

Pros

Able to use desktop app. It is free...cost..

Cons

Cannot solely rely on desktop app. Only get notifications on web app then have to got to the desktop app. If I share a screen, I need to disconnect to view the camera thereby losing the connection. Seems buggy.

Review Source

KT

Kylee T.  
Biller  
Mental Health Care  
Used the software for: 1-2 years

### "Great alternative "

January 26, 2019

5.0

Pros

We've been using the program for a couple of years now for our clients who live in remote areas and can't access mental health benefits. It's been easy for our clients to use as well as our clinicians. We've also noticed that it uses less bandwith than some of the other programs we've used for this service.

Cons

The only con I have isn't even really a negative. Sometimes our clients have had a hard time distinguishing which VSEE app to download on their mobile device because there is more than one.

Review Source

VR

Verified Reviewer  
Mental health counseling intern  
Mental Health Care  
Used the software for: 6-12 months

### "Very necessary "

December 13, 2019

5.0

This is a HIPPA complaint video chatting service so it’s so useful to have confidential sessions or supervision without breaking any laws. I’ve recommended it to several people in my current company already. I also don’t understand how this is different from other video services that makes this specifically HIPPA complaint

Pros

This allowed me to discuss cases and have sessions / supervision while knowing that I was safe from breaking any confidentiality laws.

Cons

When I was using this I never got the hang of how to add others and call. This meant I had to wait for my supervisor to call me each time.

Review Source

KH

Karen H.  
Marriage & Family Therapist  
Mental Health Care  
Used the software for: 2+ years

### "Helpful product for therapists in private practice"

January 26, 2019

4.0

Pros

VSee is a helpful video software for anyone in the medical/mental health field. Personally, it's been useful for me to meet with clients when they cannot come in for a face-to-face session and I know it's HIPAA compliant.

Cons

The picture quality tends to be on the grainier side and shorts out quite a bit, regardless of connection quality. There also isn't an option to opt-out of the green audio cues visible during a call. They are helpful, but can be quite distracting.

Review Source

SH

Sean H.  
President  
Mental Health Care  
Used the software for: Less than 6 months

### "Worst Experience"

April 9, 2020

1.0

Where do I start? Purchasing experience was abysmal. Setup was abysmal. Service was non-existent. Want to leave a message on their voicemail box--sorry, it's full. They claim my subscription is non-refundable. We will see about that, I guess.

Pros

No pros. Worst piece of software I've ever seen. Bar none.

Cons

It did not work for 4/5 of my patients on any platform. Quality of connection was substandard for the ones that did work. I ended up switching to Zoom mid session.

Review Source

WM

Wand M.  
Self  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "VSee Virtual Doctor Appointment"

April 7, 2022

3.0

Pros

Iike the fact that I can visit with my doctor without having to go in to his office, and be at home for the appointment. Kind of Iike a house call.

Cons

I feel it was a little confusing as how to use it for the first time, as well as downloading the software.

Review Source

CB

Courtney B.  
Social Worker  
Education Management  
Used the software for: Less than 6 months

### "Clean interface, easy to use. Works great!"

August 29, 2019

5.0

Pros

Loved how simple the interface was and how easy to use. Perfect for telemental health sessions.

Cons

Nothing at all! Will continue using! Nothing to complain about.

Review Source

KT

Krista T.  
Clinical Psychologist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Secure HIPPA compliant Telehealth needs some improvement"

May 18, 2021

3.0

Okay. I often have to call a client back at least once, due to the client not having audio. Sometimes, we have to switch to Zoom. I would prefer to avoid this problem.

Pros

I value that this VSEE software is HIPAA compliant. I appreciate all you all do to help me provide telehealth to so many during this pandemic. You all are amazing and so helpful to me and my clients!

Cons

My clients have a hard time with the onboarding. My long term clients have shared that the VSEE app was easier than the web based software that I purchased. Clients like to be able to go back to VSEE messages, which can be viewed on the VSEE app, but are not available after the web based telehealth sessions. My teen and child clients like to share music videos. I also like to share educational psychology videos like Ted Talks and videos on Class dojo on emotional coping. I like that I can share my screen and the client can too. However, the shared screen view is tiny and the client can not read the worksheets or hardly see the videos I am showing. Further, the client is unable to hear the audio from the video. VSEE only allows audio output from the client and the provider. It would be so incredibly helpful for VSEE to work on allowing videos to be heard. Many of my clients have youtube channels, as do I where we create and want to share videos. Please consider this for future sessions. Clients also like how zoom offers a video background to provide more privacy. This would be a great option for VSEE as well. Thanks for the chance to provide feedback.

Review Source

Response from VSee

May 19, 2021

Thanks for taking the time to write a review Krista. We are sorry to hear that your clients have a hard time onboarding and we'd like to thank you for your numerous suggestions on how we can improve our product. We will be passing your comments on to our product team. We want to make sure your voice is heard as we continue to improve, and hope you won't hesitate to reach out if there's anything we can do to make this better. Thank you again

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