# Page 2 | VSee Clinic Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is VSee Clinic the right Telemedicine solution for you? Explore 70 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158468/Cloud-Clinic/reviews --- VSee Clinic 4.1 (70) [View alternatives](https://www.capterra.com/p/158468/Cloud-Clinic/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 24th, 2025 # Page 2 - Reviews of VSee Clinic ## Showing most helpful reviews Showing 26-50 of 70 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JH Jane H. Owner/Psychotherapist Mental Health Care Used the software for: 1-2 years ### "Excellent Software" May 18, 2021 5.0 During the pandemic, I have been just as busy as I was before because my appointments are now virtual. Many of my clients love that they no longer have to drive to my office, which saves them time by not having to travel. Clients have also taken a break at their work to come online for their appointment. Even though I am back in my office about half of the time, I still plan to use VSee for the remainder of my appointments. Pros During the pandemic I began doing telemental health. I knew I wanted a program that was HIPAA compliant and had heard of VSee in a continuing education workshop I had taken several years ago. After researching several other platforms, I choose VSee and have been so glad that I did. It's very user friendly and provides a secure network for both messaging and video conferencing. My clients love it, especially because it is easy to use. It's easy to send out the invitations the evening before their appointment to join at a certain time and it also reminds the client of their appointment. Cons There have been a couple of times that I've had trouble connecting with my clients; however, the technical staff is exceptional and easily was able to fix the problem. Reason for choosing VSee Clinic I believe the features of VSee were superior over the other products I evaluated. VSee continues to update their program and provide additional services. Review Source Response from VSee May 19, 2021 We appreciate the kind words Dr. Hayes. We are thrilled to hear that you find our software user friendly and that it provides you a secure network to connect to your clients. It's always humbling to hear how we're able to help our customers. Have a great day, and thanks for the review! SH Sarah H. Digital Forensic Examiner Computer & Network Security Used the software for: 2+ years ### "Fantastic Product" December 20, 2022 5.0 This product was easy to use, you can walk patients right through signing in. I also like the feature of using VSEE internally when employees worked from home. It was easy to screen share, destop share, and send documents back and forth. Pros I used this software in the medical field during and after the pandemic. It was the easiest product that I reviewed and the providers were extremely happy with it. Cons Absolutely nothing, best product for telemedicine I have found. I highly recommend it to anyone looking. Review Source DA Dolores A. LMFT Mental Health Care Used the software for: 1-2 years ### "Reliable Service " May 20, 2021 5.0 I am able to see people during the pandemic without risk and am confident that confidentiality is preserved. I tried Psychology Today's app and Doxy.me but have stuck with VSee because they communicate when there are difficulties and fix them in a timely way. Pros VSee was my first choice for Tele-Behavioral Health as the US government has it on a HIPAA approved list. I found their support to be helpful as I needed guidance. They do regular maintenance which they announce in advance and also announce issues as they occur. My clients have had no trouble with installing the app and it is reliable . I have liked the fact that they are continually upgrading and problem solving to mae the app more user friendly. Cons It could me more intuitive. Psychology Today's app is more intuitive and given the pandemic, it was difficult at first for a computer neophyte to learn how to use it. The manuals need to be written so anyone can figure things out easily. Review Source Response from VSee June 3, 2021 Thanks for writing and letting us know your thoughts about our product Dolores! We are really glad to hear that you have been consistently using our product considering you've tried several platforms as well. We hear your desire for VSee Clinic to be more intuitive and this is something we aim to improve on. We've already passed your comment to the product team for their review. Thanks again for the feedback! DD DAVID D. CFO Mental Health Care Used the software for: 2+ years ### "Made it easy" May 21, 2021 4.0 I like the fact that Clinic interacts and alerts me in my downloaded version of VSee Messenger Pros This was the first telehealth video platform that we used after experimenting with Skype. I found the platform to be user friendly and I liked the security of an offered BAA. Clinic is an updated cloud-based version of the original VSee Messenger platform. As a not for profit organization we have found the free version sufficient for our purposes because we had an existing scheduler -- but I would imagine the paid version with the upgrades would be great for new users. Cons At first it had some glitches in performance -- but that got better in time. Also, originally the user had to download the VSee Messenger program to their computer, but with Clinic it is a cloud-based link much like Zoom. Review Source Response from VSee June 3, 2021 Thanks for your feedback on VSee Clinic David! We are thrilled to hear that you find our product user friendly and find security in our offered BAA. We aim to improve our product over time so we apologize for the glitches you've encountered. Thanks again for your feedback! TS Tracy S. Private Practice Therapist Mental Health Care Used the software for: 1-2 years ### "Vsee Clinic Review" May 24, 2021 3.0 Good service. Usually in the afternoon I get kicked off or my clients do, which I'm assuming it has to do with the amount of people on the web. Pros You don't have to download software for it to work. It is the same link each time, which prevents confusion from clients. It can be used on many different devices. The client can sit in the virtual waiting room until you are ready for the session and you can send them messages if needed. Cons I use the free service due to other financial costs since Covid started. I would like to have a whiteboard to use with clients & possibly allow more than one participant. I do couple and family sessions and since Covid each person may not be in the same location so a need for 2 different participants is needed. Since this isn't a feature on the free clinic, I resort to using other platforms that may not be as HIPAA secure as Vsee clinic. Review Source Response from VSee June 2, 2021 Thanks so much for taking the time to write this review Tracy. We are thrilled to hear that you liked our no-download feature as our team worked hard to make this available. However, we are sorry to hear that you get kick out of the call or your clients mostly in the afternoon. We shared your feedback to our product department. Thank you again for your feedback. AL Amy L. LPC Medical Practice Used the software for: 2+ years ### "Gone downhill" January 30, 2021 2.0 The response to my issues have varied from its consumer issue, to I am wondering why, or can I come into your appointment and check out the issues (SO INAPPROPRIATE!!!!), to well just switch to Chrome and it will be fine. I guess they are trying but I don't see any thing getting fixed and working for the longterm. Pros It seems fairly easy for my clients to set up and access on a weekly basis. BUT I do send new clients a guide with screen shots of what to expect to make it as easy as possible. Cons Since 12/2020 the entire system has began having excessive technical issues. I have had repetitive issues with connections, lag with voice and video despite the network saying good connection, error messages about appointment being over after 15min of meeting when the appointment is set to one hour, pixelizing video feed despite good networks, weekly emails about the system being down, maintenance patches to fix issues that make things worse, and other small issues which add to a high level of frustration. Review Source VR Verified Reviewer Licensed Professional Counselor Mental Health Care Used the software for: 2+ years ### "Helps to provide mental health and overcome geographical barriers in a secure manner " March 14, 2020 5.0 Overall, I have had a positive experience with VSee. Honestly, I don't know what other software exists on the market for secure communication between mental health professionals and clients, but VSee is fairly easy to use and easy for client's to figure out or be guided through. Pros I most like how easy VSee was to set up on my computer as a user. Also, once it was installed, I was invited to test the video and sound quality prior to any meeting or calls. This provided a measure of confidence prior to the meeting beginning. Cons My least favorite part of this software is that it seemed to lag quite a bit and quite often there was a echo with the other person I was speaking with. Sometimes it was fixed by plugging in headphone, sometimes not. Also, it was very sensitive to bandwidth and freezes up easily. Thankfully, it flashes red if it is frozen. Review Source MK Michael K. Marriage & Family Therapist in Private Practice Mental Health Care Used the software for: 1-2 years ### "Great Free Video that Meets HIPAA Requirements" May 20, 2021 4.0 For a free version that is HIPAA compliant, VSee is great! I don't need or use (or long-for) the bells and whistles that paid versions of video platforms offer. But, I am limited to seeing one client at a time: no groups for me using VSee (or most other free HIPAA compliant platforms). A client list would be handy, but I do fine without one. Other well-known and popular platforms (Whatsapp, Skype) that are available to the general public provide better quality, but they are not HIPAA compliant. At some point, that will become an issue for therapists. I found that the free version of Zoom adapts better to low bandwidth. I use Doxy, Zoom and Whatsapp as well. Pros VSee has better video and quality than other free platforms. It also has a volume control. VSee allows me to use a quality HIPAA compliant platform for free. Cons I have been using VSee Messenger. For some reason, I cannot not get VSee Clinic to work for me. The Clinic version seems to have more clinical features such as a call list. Instead of having a list of clients that I frequently call, I text or e-mail clients a link. But, this is little problem at all. Review Source RO Rob O. Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Brilliant for TeleMedicine Usees" September 10, 2019 5.0 VSee is a brilliant piece of software, is much more secure than Skype and so much more suited to using for telemedicine purposes. It's quick, easy to use and allows me to connect reliably with clients around the world. Highly recommended! Pros I really like the fact that VSee is operational with only low bandwidth, meaning that I can communicate with my clients even when I am in my office and they are not at home. The software works just as well on a mobile device as it does on a desktop PC, and so this gives my clients choice and flexibility as to how to connect. Cons There aren't too many 'cons' that I've come across with VSee, but if there is one it's that the system doesn't always notify when my clients connect in the VSee system, meaning that we both often have to 'add' each other to ensure that we are connected. Review Source KS Kory S. psychiatrist Mental Health Care Used the software for: 1-2 years ### "Cumbersome set up and poor buffering" May 18, 2021 3.0 subpar. If I were starting a company I would not use Vsee over Zoom unless the above problems were remedied. Pros The chat is easy to use and to upload files. Screen share is easy. Cons users report about a 15 minute set up process which is problematic if they come to their first appointment on time instead of early. It consistently does a poor job accommodating for dips in internet quality. This impedes quality of care delivery on a regular basis and has shown up on my 360 evals from patients. Patients also frequently complain about the inability to connect bluetooth devices unless they connect the device after start up of the app. None of these issues occur with Zoom on the same devices using the same internet connection. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) company made me Review Source DR Deborah R. clinical social worker/psychotherapist Mental Health Care Used the software for: 1-2 years ### "Great for an option through pandemic" May 21, 2021 4.0 Have been able to see many clients I would not have been able to through the pandemic. This was very positive for my practice. Overall it has been above average. Pros This enabled me to keep my practice going through the pandemic. At first it was a little confusing to set up but since then seems to be working well with few problems. Like the privacy of this. Customer support is supportive. Cons It appears to be more costly than most. Initially I had the free software through VSee but this system crashed understandably when so many were using it. I bought the upgraded one and have stayed with it but feel it is rather expensive. Review Source Response from VSee June 2, 2021 Thanks for letting us know about your experience with VSee Clinic Deborah. We are grateful to hear that we have been part of ensuring you continue to provide care to your clients even during the pandemic. Thank you again for your time sharing your feedback! AA Adam A. Marriage and Family Therapist/ Assistant Professor Mental Health Care Used the software for: Less than 6 months ### "V-See Can Help You V-See your Clients in a Whole New Way! " January 14, 2022 5.0 It is an effective, safe way to meet with clients over a HIPAA compatible software. Pros It is intutitve. It's easy to use and so simple to get started with. Clients can easily get connected and sessions get underway without a problem. All of the additional features like survey sending, reminders, & forms make this a MUST have for any clinician! Cons The software used to offer a free trial for clinicians to practice on a limited scale. I wish they would bring that back. I think it was helpful for a lot of therapists who only see a few clients. Review Source SS Steven S. psychotherapist Mental Health Care Used the software for: 6-12 months ### "Good product" May 24, 2021 4.0 VSEE allows me to see my clients remotely when face-to-face visits was not an option with COVID. For the most part I have been satisfied with the product and it is allowing me to my service without interruption. I plan to continue using it even after the COVID restrictions are lifted. I feel telehealth is the wave of the future in health care. Pros I am able to use the free version of this product. It is HIPAA compliant which is important in my line of work. Cons Often have connectivity issues with this product. Not sure if it is software related or if it is the wi-fi connectivity of my clients. We have the fastest internet available on our end. Review Source Response from VSee June 2, 2021 Hi Steven! We appreciate the kind words! It's always humbling to hear from our customers that they intend to use our product even after the COVID restrictions are lifted. We put a lot of work into making telehealth an everyday experience, and so we are glad to hear it's serving its purpose and helping clients like you. Stay safe and thanks again for the review. LA Leticia A. Psychologist/Owner Mental Health Care Used the software for: 1-2 years ### "Easy and Helpful " May 21, 2021 4.0 This platform has been invaluable during the pandemic and has allowed me to reach clients all over my State!! Pros This platform is easy to use as a telehealth provider and most clients find it easy to use as well. It's great because it can be downloaded to many mobile devices. I love the option to share my screen as well. Cons Occasionally I have had difficulty using the chat function but overall not that often. Reason for choosing VSee Clinic Had a great reputation and recommend by other professionals. Review Source Response from VSee June 2, 2021 Wow Leticia thanks for your kind remarks! We are so happy that you find our platform valuable especially during the pandemic. We thrive on this type of feedback, so we'll be sure to pass this review off to the team who are working so hard to make VSee Clinic even better! JA Jan A. Psychophysiologist Mental Health Care Used the software for: 1-2 years ### "COVID-19 Pandemic Disastrous Impact on Clients " April 1, 2020 4.0 Pros Loved this software and depended on it for daily use for my essential telemental health sessions. In the beginning, I was given a free Demo with a support person that was great! Cons March 31, 2020, without notice, I was blocked from using the free version. I imagine there were issues with internet, but NO Notice, NO communication about shutting down the free version!! Support Team NOT available. I see clients during this crisis for minimum fees, so paying $49/month is not an option. The respectable choice was to at least respond to emails or send out a notice. Not acceptable support at any level, but especially during a national crisis! Review Source AM Anthony M. Network Admin Computer Networking Used the software for: 6-12 months ### "The vault of vaults for secret information communications. " August 29, 2019 5.0 OVerall, my team and I can pass vital info without worries and that in itself proves to be the deciding factor for us. Pros As an administrator, sharing private information such as logins, passwords, and other critical infrastructure information is critical. Using VSee, this platform provides reliable and secure communication for our team to share such information without any worries of interception of our information. If you are in the IT business, this needs to be your secret backdoor encrypted channel. Look no more. Cons Delays can be expected with this level of encryption. Do not go into this software thinking messages will arrive instantly. There is a few second delay. Also be sure to note, this is no frills communication. Don't expect bells and whistles. Review Source JK Judy K. Clinical Social Worker/Owner Private Practice Mental Health Care Used the software for: 1-2 years ### "Makes it easy to work from home" May 20, 2021 5.0 This is a great alternative - particularly for clients who have a long way to drive to get to my office. It has made it possible for me to easily work from home in an environment in which that was absolutely necessary. Pros This is a reliable product and makes it easier to work from home than I ever imagined. Cons It has been difficult to add clients who are in different locations (when, for example, I am doing marital counseling and the clients are in two different locations I have found it difficult to let both in from the waiting room.) What happens is that one person can't hear or be heard, even if their visual is present. Review Source VR Verified Reviewer Therapist Individual & Family Services Used the software for: 6-12 months ### "Helpful" June 3, 2021 4.0 Pros I like that i can send people a waiting room link and i get notified before i let them in Cons sometimes the video quality isn't as good as other services Review Source FS Francesca S. Psychologist Mental Health Care Used the software for: 6-12 months ### "Average application for videoconferencing" June 8, 2021 3.0 Pros Easy to use and has email/SMS feature to send link. Cons Sometimes encounters technical issues. Would like to see an ability to do group conference in the free version. When doing screenshare, would like to be able to view the audience while sharing screen. Review Source HB Heather B. Executive Assistant Music Used the software for: 1-2 years ### "Solid Software for Confidential Virtual Doctor's Appointments" July 29, 2021 4.0 My doctor started using this software during the pandemic as a way to remotely see his patients and will be continuing to utilize it even after it's safer to meet in person. It's incredibly convenient and instead of spending an hour or two traveling, I can use VSee to have my doctor's appointment for 20-minutes during my work day. Pros I love the secure one-on-one messaging and the ability to see whether my doctor is online and for him to see whether I am. Cons The quality is okay, but there can often be a lag and of course, a lot depends on your internet service and speed. It's not the best video conferencing software I've ever used, but it's also not the worst. Review Source DS Deirdre S. Licensed Clinical Social Worker Mental Health Care Used the software for: 6-12 months ### "Safe (encrypted and HIPAA-compliant), effective and easy to use." January 9, 2018 5.0 It is a secure, stable means of meeting with distance clients. Occasionally, I will open VSee right before a session only to find there is a new update but the updates have never taken a long time. I have learned to open VSee early to ensure it is ready to go at the time of my session. Pros VSee is intuitive and easy to use with friendly customer service that ensures one can get up and running with minimal effort. I have found it very effective and stable for distance sessions with clients and meetings with friends/colleagues all over the world. It has also proven its worth in group conferences between me in Virginia (US) and others in Canada, Holland, and Italy. VSee is far more cost-effective than competitors like Zoom. As a therapist in private practice, I needed a system that is encrypted and HIPAA-compliant. VSee provides this level of security and a BAA for lesser price per month, whereas Zoom could only meet these same requirements at a cost which is more per month. Review Source rO rosario O. mental health counselor Health, Wellness and Fitness Used the software for: 2+ years ### "my life with V-See through Covid times and hopefully beyond" June 3, 2021 4.0 Several hours a day Pros Easy, free, Hipaa compliant; clients like it too Cons V-See Messenger is not as Hipaa compliant (no BAA) Reason for choosing VSee Clinic see above Review Source JN Jim N. Psychotherapist Mental Health Care Used the software for: 1-2 years ### "working with clients" May 28, 2021 4.0 It has met my needs. I do 15 to 20 virtual sessions each week. It is critical to doing my job. Pros Its reliability, generally the quality of sound and picture are very good Cons I have difficulty with multiple people on a session Review Source Response from VSee June 2, 2021 Thanks for the positive review Jim! We love hearing from our customers especially when our product is able to make a positive difference to them. We are grateful that it has met your needs! Thanks again JK Jonathan K. Psychologist Hospital & Health Care Used the software for: 1-2 years ### "Ease of use" June 3, 2021 5.0 Pros Getting set up and started with Vsee was quick and easy. Patients have adapted well to the software. Overall a great product. Cons Patients complain that they have to download an app to use the software. Review Source EK Emily K. therapist Mental Health Care Used the software for: Less than 6 months ### "ok product but needs work" May 21, 2021 3.0 It has been great to be able to see clients at home with Covid Pros I can see my clients on a HIPPA compliant platform Cons It cuts out. It is difficult for clients. It changes from phone to laptop. Often something will happen and we have to go to facetime. It will say you need an update and you push what it says and it doesn't work. Clients will leave for a minute and then their face is gone and it won't come back but their voice is there. It is difficult to get support help. Reason for choosing VSee Clinic A friend recommended it. Review Source Response from VSee June 3, 2021 Thanks for taking the time to write a review Emily. We are so sorry about the challenges you've encountered with VSee Clinic. We understand this may have really been difficult for you and your clients. We want to make sure your voice is heard as we continue to improve, and hope you won't hesitate to reach out if there's anything we can do to make this better. Meanwhile, we have passed your comments to our product team for them to review. Thanks again! Similar Products Featured