# Page 3 | VSee Clinic Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is VSee Clinic the right Telemedicine solution for you? Explore 70 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158468/Cloud-Clinic/reviews --- VSee Clinic 4.1 (70) [View alternatives](https://www.capterra.com/p/158468/Cloud-Clinic/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 24th, 2025 # Page 3 - Reviews of VSee Clinic ## Showing most helpful reviews Showing 51-70 of 70 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GR George R. Licensed Psychologist Mental Health Care Used the software for: Less than 6 months ### "Don't Be Misled" March 25, 2020 1.0 Dreadful. They have no phone contact number that works. And no way to e-mail anyone on the sales or support team. They hide well behind the technology wall. Pros I found nothing to like about this software. They took my money before I could find out how difficult it was to use. Cons I found it difficult to learn much about VSee without first signing up for it. And having to give them my credit card number for the "opportunity." Once I signed up, the set up was absolutely horrible. The instructions made it seem that I needed to input every single client I had, and to send them each an "invitation" for each teletherapy session that we scheduled. I immediately stopped, and sent them a cancellation request. My total time on Vsee was approximately 20 minutes. Beware that at the front end they state that the initial $49 monthly fee is nonrefundable. So I doubt they will refund my initial fee. Which means I will end up having a dispute about the charges with my credit union. And they do not offer a one month free trial, like many of the other companies offer. Guess they are not that confident in their program. Reason for choosing VSee Clinic Cost. Zoom was $200 per month for HIPAA compliant video option, VSee was $49. It turned out to be a bad choice. Review Source KA Kalimah A. Clinical Director Mental Health Care Used the software for: Less than 6 months ### "This is the WORST Portal Ever" April 23, 2020 1.0 HORRIBLE. Pros NOTHING. I did not like the services at all. Cons I initially liked the idea of being able to provide telehealth services to my clientele. However, after purchasing the software, it has been nothing but a nightmare. I am unable to get in contact with anyone from Customer Service, they don't answer the phone, they don't have a way to cancel your account without emailing them. I was unable to get answers to ANY of my questions. It has been a Nightmare. I Warn anyone to NOT Purchase this Software. It's not worth the headache, though it was inexpensive, it's not worth it. STAY FAR AWAY. Alternatives considered [Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/) Reason for choosing VSee Clinic The Cost Review Source KB Kate B. Therapist Mental Health Care Used the software for: Less than 6 months ### "Pretty good" May 18, 2021 4.0 Overall good. Really good call quality with occasional hiccups such as video becoming pixelated or audio echo. Pros It's not super intuitive to set it up. And it's really hard to run on Chromebooks. Lots of big hurdles getting people set up for the first time, but the call quality is superior to other similar software options. And they have a great free version. It's easy for clients to use once they learn how. Cons Hard to get people set up and going. Not a lot of support for chrome book users. Review Source Response from VSee May 19, 2021 Thanks so much for taking the time to write this review Kate. We are thrilled to hear that you find our call quality superior to other similar software options. We are sorry to hear, however, that you find the product not too intuitive to setup for first timers. We will be reaching out to our product team to share your feedback and see what we can do to improve. Thank you again for your review JW JILL W. Psychotherapist Mental Health Care Used the software for: 1-2 years ### "Completely unacceptable " April 8, 2020 1.0 There is no way to contact a human to discuss the problems. User were sent an email from the \[SENSITIVE CONTENT HIDDEN\]a few days with very basic information and news of many services that have been similarly eliminated. I have paid for an annual membership (paid through Nov 2020) so it seems that there will be no refund. But I will not be renewing and have already started using another platform. Pros The software and app were both fairly useful until last week weeks. Customer service has always been difficult to access. Cons In recent weeks, it has been completely useless. Of the dozens of appointments I have attempt to conduct on the platform only 2 have been successful. Review Source LT Lauren T. Business Manager Medical Practice Used the software for: 1-2 years ### "Great program!" February 28, 2019 5.0 Overall we are very happy with VSEE. We have tried countless other programs in the past that were not dependable whatsoever. This program is dependable, easy to use, and secure. I use it a lot as I work from home out-of-state from the business. I would highly recommend this program to anyone looking for a new telecommunications program. Pros This telecommunication program is wonderful. It's HIPAA compliant, dependable, and allows file sharing too. Cons On rare occasion, the sound will cut out during a teleconference call. It's rare, maybe once out of every 20 calls, and it comes right back. I don't really have anything else negative to say about this program. Review Source RG Ryan G. Physician Health, Wellness and Fitness Used the software for: Less than 6 months ### "Good overall" May 21, 2021 4.0 Overall it is a good product but does have the occasional glitch. Pros Very easy to use and is self explanatory. Cons Occasionally the sound and video go out or it needs to buffer. Switched from [Doximity](https://www.capterra.com/p/205027/Doximity/) Had similar issues with audio and video going out. Review Source Response from VSee June 2, 2021 Thanks for writing to let us know your thoughts about VSee Clinic Ryan. It looks like we fell short on audio and video output and that's not okay. Rest assured we are doing everything that we can to better your experience with our product. On another note, we are really glad to hear that you find our product easy to use. Again, thanks so much for the review! LW Latresa W. Clinical Therapist Hospital & Health Care Used the software for: 6-12 months ### "Telehealth" June 3, 2021 4.0 Great Overall Pros I have not used the many features available with the exception of meeting via Telehealth, I can attest to the ease of usage at this time. Cons No concerns at this time. I have not used anything other than meetings Review Source VR Verified Reviewer Principal (Branded Copywriting, Content Strategy, Brand Development, Creative Concepts) Marketing and Advertising Used the software for: I used a free trial ### "Gave me a great chance to talk with my out-of-state medical team in a HIPPA compliant way" April 11, 2019 5.0 Used it once to communicate with my doctor. Pros That I was able to quickly connect with my doctor and her team. The chat function helped us get set up, and on the call we were able to see one another and share our screens. I was able to show her my MRI, which was really helpful as talking through things without a visual would have been a struggle. There were no delays or glitches and the quality of the cal was good. I didn't have a hard time setting it up or using it. Cons It was not perfectly intuitive...I had to teach my doctor how to use the screenshare (which was a guess on my part since it was my first time using it. Review Source ND Nancy D. CRNP Hospital & Health Care Used the software for: Less than 6 months ### "Great Product" July 15, 2021 5.0 No issues with connectivity. Pros Easy to use, patients enjoy the feasibility as well. Cons I have had no issues with this product. Switched from [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) Company chose to switch Review Source LP Lori P. LCSW Hospital & Health Care Used the software for: 6-12 months ### "VSEE Clinic Great" May 20, 2021 5.0 Positive reliable company Pros Easy to use for patients and can be used on most devices Patients do not need password Cons It is at times hard for those used to sign on via VSee messenger Reason for choosing VSee Clinic Ease of use Review Source TM Tracie M. LPC Mental Health Care Used the software for: 6-12 months ### "Overall good for HIPAA compliant video conferencing" March 10, 2021 4.0 Good overall Pros It provides HIPAA compliant video conferencing. Cons I don't like having to send download info for the app. Review Source ZC Zachary C. Principal Education Management Used the software for: 1-2 years ### "VSee - Great Online, Enccrypted Video!" December 23, 2020 5.0 Vsee is a great tool to support our school counseling work and our students/families. We have found it to be very useful and effective! Pros We use Vsee with our school counseling partner, an outside firm. They set up students/families with at-home counseling when needed using Vsee. We've piloted Vsee for meetings with them and it's a fantastic tool. Great "call" quality and very easy to naviagate! The main difference with Vsee as opposed to Zoom, etc. is the encryption, allowing for secure counseling sessions. Cons So far we have found nothing negative to state/report. Vsee has been a reliable way to connect students/families to our counselors and we are grateful for it. Review Source VA Vinit A. Physician Medical Practice Used the software for: Less than 6 months ### "Deceptive Business practice" September 20, 2021 3.0 Stay away form this business Pros Very fast response to get your money and start the subscription Cons Very difficult to reach once you have paid for subscription. Also, they do not disclose exactly what is being given in fee. Later they will come up asking for more money claiming that is an advanced feature even though you have paid for the Enterprise edition. Review Source BM Brittany M. Licensed Marriage and Family Therapist Mental Health Care Used the software for: 6-12 months ### "Great telehealth app!" April 5, 2021 5.0 Pros What I liked most about VSee is it's easy to use and has a messaging feature which was helpful if a client couldn't join the video call right away. It was easy to download and create a profile. Cons I least liked that VSee started limiting the number of free sessions per month and I didn't receive any notice, nor see any restrictions like that detailed on their website. I believe now their website is updated and more clear. Review Source KDSR Katharine De Santos R. Psychotherapist Hospital & Health Care Used the software for: 6-12 months ### "Review of VSEE" September 22, 2020 3.0 Pretty good for the price Pros It was free and easy to use at the time. Cons They added a cost and learned that it was based in the US (Privacy and confidentiality concerns). Alternatives considered [Adracare](https://www.capterra.com/p/202578/adracare/) Review Source AB Amy B. therapist Mental Health Care Used the software for: 1-2 years ### "Solid video platform to connect with clients" January 9, 2019 4.0 Pros I have heard that VSEE is a HPPA compliant software which makes it great for healthcare professionals. I also love that you can access VSEE from a laptop or via a phone app for accessibility. Cons I have heard mixed messages on if the free version is HPPA compliant. The software does freeze from time to time. Review Source VR Verified Reviewer Country Council President Non-Profit Organization Management Used the software for: Less than 6 months ### "Best virtual hospital " December 1, 2020 5.0 Amazing. Its was a seamless experience filled with ease. Pros I love how real it get using this software. I get to experience virtual check up that feels real. I think i prefer using this app than visiting the clinic. Cons I love it. The user interface is so simple and easy. Review Source KF Kaitlyn F. LPCA Mental Health Care Used the software for: 1-2 years ### "HIPPA Compliant Video" August 19, 2019 5.0 Pros It is easy to use - a lot like Skype, and it is HIPPA compliant. Cons That my clients have to download the software in order to use it. Review Source RM Robbin M. Counselor Hospital & Health Care Used the software for: Less than 6 months ### "Vsee" July 26, 2019 3.0 Pros HIPPA Compliant Software to hold online meetings. Cons The sound quality was low and unclear. The software kept going in and out during the meeting. Very frustrating to use. Review Source JdU Jean d'Amour U. Consultant Medical Devices Used the software for: Less than 6 months ### "VSee Clinic Telemedicine App" April 14, 2021 4.0 The software was great for medical personnel and patients chat. Pros The VSee Clinic is good and easy to use while communicating within the clinic, small or big Cons Sometime we encountered sound issues the rest was ok. Review Source Similar Products Featured