# Engage Process Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Engage Process the right Business Process Management solution for you? Explore 38 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/158537/Engage-Process-Modeler/reviews

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Engage Process

4.4 (38)

[View alternatives](https://www.capterra.com/p/158537/Engage-Process-Modeler/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Engage Process

Ease of use

4.5

Customer Service

4.7

## Pros and Cons in Reviews

Pv

Pim v

Managing PartnerEducation Management, 2 - 10 employeesUsed the software for: Less than 6 months.

“In addition, the personal learning curve is accelerated when you use the services of the Engageprocess consultants.“

November 26, 2020

## Showing most helpful reviews

Showing 1-25 of 38 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Joyce A. B.  
Process Specialist  
Wholesale  
Used the software for: 2+ years

### "Only tool you will ever need"

May 21, 2021

5.0

Pros

The application is super user friendly. Knowing what data, documents and roles are used in the different processes (all processes in Engage) with just two clicks, is absolutely mind blowing. Also when you want to change a lay-out for example from value stream to swimlane... just 1 click. This application gives you a great overview of all your processes and saves so much time in comparison to other BPM software solutions. And even if you have been working in other applications before, you can just upload the processes and continue working on them in Engage. So no reason not to switch to Engage.

Cons

I know there is een update coming where Engage will be added to MS Teams. That would be great. But that is just a nice to have.

Switched from

[Visio](https://www.capterra.com/p/201133/Visio/)

Visio is not even worth the comparison. I have worked with Visio for years, but one glance at Engage and I was sold. Way more efficient and user friendly in every way.

Review Source

JD

Jim D.  
Customer Improvement Manager  
Government Administration  
Used the software for: Less than 6 months

### "Simple, Intuitive, Powerful Software"

December 17, 2019

5.0

Mapping the entire 'As Is' situation to use as a reference point for the entire organisation and highlighting current best practice and risk appetite allows for organisational consistency and thorough grounding before moving to the redesign phase. Engage enables us to deliver a 'Process Library' to aid training, audit, Change Management, & Quality in the organisation

Pros

Very quick to learn and master so provides instant feedback on benefits to processes. Highlights savings routes and cost drivers that aren't obvious, enables you to see 'the wood for the trees' Allows quick experimentation to find the optimal processes

Cons

Some concepts that Engage uses as a pre-requisite for building processes can be a little obscure so you can waste time early on understanding why it works the way it does. This is easily overcome with some training and explanation

Alternatives considered

[Visio](https://www.capterra.com/p/201133/Visio/)

Reason for choosing Engage Process

Better support and product roadmap Best in class product with a sensible licensing structure

Switched from

[Visio](https://www.capterra.com/p/201133/Visio/)

More intuitive design and far quicker to use Much better to use in a workshop setting

Review Source

AD

Anne-Marleen D.  
Change-manager  
Government Relations  
Used the software for: 2+ years

### "Review Engage Modeler"

April 13, 2017

3.0

The modeler is an easy to use program. In my opinion it could have more functionalities / features in line with developments of technology. It's too much an oldfashioned type of program (microsoft '95)...

Pros

It's easy to use, very intuitive, if you're used to microsoft products.

Cons

it's oldfashioned and too much related to an hierarchial organization (by sharing and publicating processes or giving permission to look of work with the processes).

Review Source

Response from Engage Process

April 18, 2017

The look&feel of the product has recently been renewed completely. The pictures displayed reflect the latest version. We are curious to learn about wishes for new features and functions.

AS

Andrew S.  
Director  
Information Technology and Services  
Used the software for: 2+ years

### "A game changer for process improvement, modelling and mapping"

April 3, 2017

5.0

I came across ENGAGE whilst working as a business analyst consultant and doing workshops in the traditional Post It, paper, Visio and Excel way. I found this software and tried the free trial. The guys at ENGAGE did a quick webinar and I was up and running in an hour and have not looked back since. The first process I mapped was my existing process improvement process using the software to show how much quicker and better it would be to use the software for my role. Quickly I was able to show that as well as providing better outcomes I was also able to deliver the same/better for around 25% less effort and around 40% quicker lead time. I showed this to my boss and immediately he agreed to purchase the software. The software enables me to map live in process workshops with the stakeholders saving massive amounts of time in write ups. The added bonus of mapping live in the workshops is the stakeholders are familiar with the process maps and feel a sense of immediate ownership as they were part of creating them. The user friendly icons make it very easy for non technical staff to understand the maps. In the software you never have to draw a line or move maps around it offers simple drag and drop, copy and paste functionality that makes it easy to add forgotten process steps. The software will move the map around as you add, move or insert steps. Viewing the process from different perspectives (swim lanes) is easy, you map once and with one click you can switch the view into a roles based swim lane. You can add additional attributes to your maps such as IT systems or locations which not only gives you more swim lane views but generates additional reports. The lean functionality within the software allows you to classify the value against process steps and add really rich data against each process step such as descriptions, inputs and outputs. You also add costs against each role, processing times and break times meaning instead of a process map you create a fully costed process model. The powerful analysis tools enable you to identify and improve your processes. Your 'To Be' models can be compared to your 'As Is' with a click showing benefits (across a multitude of statistical measures) and creating a business case. The tool offers a multitude of export options into things like Visio, Word and Excel. Add to this an interactive Brainstorm function with apps for smartphones and browser accessibility which again saves time for analysts.

Pros

\- Workshop friendly - Brainstorm App - Powerful analysis tools - View from different perspectives without remapping - User friendly icons - Easily compare As Is and To Be maps - Costs and times embedded in models - Time saving - Create easy business cases for change - Easy to use and intuitive - Depth of features and statistics for advanced users

Cons

Nothing

Review Source

Maarten V.  
Program Manager / Black Belt Lean Six Sigma  
Education Management  
Used the software for: 1-2 years

### "The value of this BPM platform is in shown in it's name: Engage!"

November 27, 2020

5.0

Engage is not just a tool to describe processes. It is a platform in which you can engage every stakeholder and user of a process that leads towards a product or service. The richness of Engage is to multidisciplinary come together and define and lay out how value streams through your processes. It gives more insight in how one contributes in that. Next to that it provides a cloud based space where your users can look into their most actual processes. Furthermore: Engage is the locking pin that enables you to make a firm step-up in improving processes. At this moment I can imagine Engage is second to none, when it comes to a lightweight and yet complete and intuitive platform for discovering, publishing and maintaining processes. So it can be labeled as a "must have asset" in continuous improvement!

Pros

\- intuitive 'Microsoft alike' platform - easy to understand - appealing software - complete in it's simplicity to use - logical build up: model->publish->view - various methods to engage users and stakeholders - friendly people to deal with - and: the most responsive cloud supplier I have experienced so far in my career, when it comes to address questions and guidance

Cons

I didn't find anything that I liked least.... Maybe SSO with Microsoft Azure might be a chance to further enhance the product. Maybe it already exists? And for the Dutch educational market the use of SURFconext for SSO would be very desirable or even necessary.

Review Source

NR

Nicola R.  
Director  
Management Consulting  
Used the software for: 2+ years

### "Transformation at your finger tips"

April 9, 2019

5.0

I have used this software with a large number of customers. I have been able to demonstrate how they can improve and transform their processes. Not only this, it enables staff engagement in the mapping of the current process and in the development of a proposed process.

Pros

Simplicity, it's easy to use and to share with others. Using it in a workshop setting is brilliant, it allows the focus to be on what happens rather than keeping track of post-its and added notes. The ability to calculate costs and timings is impressive. Even using gut-feel estimates, the overall outcome is as close to the actual cost as you will get. Then there's the ability to produce report and provide online access to training material.

Cons

I would love to be able to produce reports from a template to suit my customers, I can do it manually but it would be good to be able to set or select a template. It is on the wish list for Engage to implement in a future release.

Review Source

Kane W.  
Senior Business Analyst  
Civic & Social Organization  
Used the software for: 6-12 months

### "Engage "

December 16, 2019

5.0

Pros

Engage is extremely user friendly, intuitive and very easy to learn. However, behind the initial simplicity of the system is a powerful process mapping tool that allows you the freedom and functionality to create in depth process maps that can be the catalyst for delivering real change through efficiency improvements. Customer support is absolutely fantastic, with the wishlist / suggestion function allowing you to submit ideas that have a real chance of being implemented into future updates! Being able to use the software to map live during workshops is incredible and has increased my own productivity immensely.

Cons

The only real gripe I have at the moment is there is no built in spell-check function. Other than that there's nothing I dislike!

Review Source

FP

Frederik P.  
Consultant  
Government Administration  
Used the software for: 1-2 years

### "Engage Process useful for many purposes"

January 22, 2021

5.0

I am very enthusiastic with the Engage Process tool. The tool is useful for many purposes. We use the tool to: - calculate lead time - to analyze the impact of a certain intervention on the work processes of organizations working together - to provide insights in the document journey within a process - to analyze the impact of a new law on the work processes of organizations.

Pros

The most positive thing about the Engage Process tool is that it leads to more interaction between people, both during proces workshops and after. This interaction is more profound because the tool provides al lot of possibilities to capture information like input, output, lead time, waiting time, costs and al that is said during the proces workshop.

Cons

When the process consists of a lot of activities and different branches, adding or deleting steps in the process can lead to some flaws like branches jumping to weird positions, lines that take a weird shape and the numbering of steps that do not make sense anymore.

Review Source

VR

Verified Reviewer  
Finance/control and lean specialist  
Government Administration  
Used the software for: 2+ years

### "Superb tool to make processes clear"

December 17, 2019

5.0

It is very good. It is easy to use and without knowledge you will find your way very quick.

Pros

It is very easy to make a process scheme. The options and possiblities to costumize the software is great.

Cons

Making a link for co- workers to give feedback demands several steps before you can finish.

Review Source

VR

Verified Reviewer  
Trainee  
Government Administration  
Used the software for: Less than 6 months

### "Easy to learn and use"

January 16, 2020

4.0

We are currently mapping a license authorisation where we try to map every single step. Engage is easy to use, to map, and to change. I used the progam also in direct meetings. Gives a clear overview in steps and time.

Pros

Easy to use - no stress with drawing lines. I like the pictures fot icons/steps. You can use your own symbols too. Easy to use in meetings!

Cons

You need to learn every new system. But the layer "Help" is easy to use and to find your information. No con's detected yet.

Switched from

[Bizagi](https://www.capterra.com/p/127621/BPM-Suite/)

Better Visuals Automatic lines

Review Source

FB

Fabio B.  
  
  
Used the software for:

### "Good program and easy to use"

April 12, 2017

4.0

I learned about the program in school and I used it a lot there. At the job I am working at the moment we had an issue with visualizing processes so that we could review them. So I showed my manager Engage because my experience was good with it. After a demonstration my colleagues were interested as well. Now that we bought the program we use it a lot to visualize certain production processes and also optimize them. Because the program is so easy to use every body can work with it. So our overall experience is positive.

Review Source

DS

Danielle S.  
Business Analyst  
Financial Services  
Used the software for: 1-2 years

### "Miles better than process mapping in visio! "

March 6, 2018

5.0

Pros

Very easy to explain to end users and they respond well to the icons as they are simple and informative.

Cons

Due to the number of clicks to input the detail into each step it can be quite time consuming to do. The print options could be better - the actual process map does not print well - often cut off over pages.

Review Source

MD

Mirjam D.  
Consultant  
Government Administration  
Used the software for: Less than 6 months

### " Review"

December 4, 2020

4.0

Pros

The look and feel en the features it has.

Cons

I do not know yet so it's hard to say already.

Review Source

RC

Ruth C.  
Service Improvement Lead  
  
Used the software for: 2+ years

### "Fabulous product - makes process mapping simple"

March 6, 2018

5.0

an easy to use system for process mapping and a great way of capturing brainstorm information electronically

Pros

We all love the brainstorm part of modeler here at RBH and it is used a lot from team meetings to full scale Annual members meetings. This years response rate for questions was 100% improved when our customers could use the tablets to post their questions. The process modeller is so easy to use and has great visual impact. It makes calculations of lead and processing times easy which in turn enables us to save time analysing. Excellent customer service much better response from yourselves in a different country than we might get from a company that's based in the next town to us no problem with communication at all and any issues (which aren't many are quickly fixed).

Review Source

SK

Sjoerd K.  
Manager Operations  
Automotive  
Used the software for: 2+ years

### "Engage Process modeler, a must to explore and improve your business!"

March 27, 2017

4.0

We started 3 years ago to describe our processes in Engage Process Modeler. It is a great experience to discover together with a team how easy and helpfull this tool is. Now we have our whole quality management system including work instructions in Engage available for all our employees.

Pros

Easy to use The feedback option is great

Cons

It need a better explorer when you use a lot of documents (available in the newest update)

Review Source

JB

Janice B.  
Director  
E-Learning  
Used the software for: 2+ years

### "Easy to learn and to use"

April 11, 2017

4.0

We use the Engage Modeler Tool for mapping processes on Projects when the recording of the process cannot be completed. The initial issue is usually the configuration is incomplete or simply does not work, bringing the Project Team members together and using the Modeller accelerates the process. We create what-if type scenarios to get agreement from the Team so that configuration work can be completed and the step by step eLearning completed. We then embed the Engage workflow maps into the content to support the users understanding of the end to end process.

Pros

Easy to use, quick to develop process maps/work flows. Creation of client specific icons make user understanding quicker and easier.

Cons

Could do with more outputs.

Review Source

MM

Mark M.  
Sales Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Start using Engage to make things better and easier"

April 18, 2017

5.0

We are very happy with Engage. We use it to create quick insight into our own processes and our customers. We organize workshops with projectteam. It is valuable to detect bottlenecks immediately and weaknesses and get started to make them better. The icons sets and the swimming lanes are ease of use and are highly appreciated. Any company that is in motion or has not changed for a long time needs a tool like Engage to help them. It doesn't matter if you work in a big or small organization. We also recommend the people from Engage, they are very helpfull and make a great product.

Pros

Easy to use, helpfull, value for money

Cons

none

Review Source

JV

Jomar V.  
Project Manager  
Human Resources  
Used the software for: 6-12 months

### "Easy to use, fast deployment"

March 7, 2018

5.0

Pros

Visualization and customization of processes. It's very easy to deploy the tool in the business. The tool supports multiple business goals like standardization of processes, operational manuals, process improvement, BPM and even in the sales process. Absolutely 10/10 customer service, a partner to reach our business goals.

Cons

A bit light on the papertrail side. There is some basic info in who's done what at process level, but no reports supporting that.

Review Source

FD

Frank D.  
Director  
Professional Training & Coaching  
Used the software for: 2+ years

### "Engage Process Modeller is a very powerful Learning tool! "

April 11, 2017

4.0

Engage is a really easy to use tool to quickly model and capture all processes in the business. Once the processes are captured and published we especially use Engage to train employees to read, understand and learn these business processes and embed them (online) as reference documentation!

Pros

ease of use and quick process modelling

Cons

modeller and publisher are seperate

Review Source

WK

Wim K.  
Partner  
Oil & Energy  
Used the software for: 1-2 years

### "Engage Process Modeler: Next generation process definition"

March 31, 2017

4.0

I've applied the Engage Process Modeller at several clients, and I am surprised to see how this modeller really helps to let people understand and optimize their processes in inter active approach.

Pros

I like the fact that Engage is much more than just a visualisation of a process. Due to a strong data dictionary in combination with well thougth 'rules', This forces the users to develop a real process definition in stead of a nice drawing.

Cons

I've quite a lot of experience in defining processes. Therefor I'm able to use the Engae without a lot of support. However, less experienced users find it rather difficult.

Review Source

JHV

J H V.  
Enterprise Architect  
Government Administration  
Used the software for: 2+ years

### "Interactively make your processes leaner with Engage"

January 10, 2020

4.0

Pros

The ease of designing different procesflows. Also end users can easily understand the processes.

Cons

Some features are a bit hidden, but these are mostly for deeper analysis. Thus less interesting for the average user, more ofr the business analyst.

Review Source

DB

Dirk B.  
Applicatiebeheerder  
  
Used the software for: 6-12 months

### "Very user friendly and a fast support!"

March 6, 2018

5.0

Pros

Because its simplicity of describing a process it is easy to use. Also the possibilists to optimize and request feedback on existing processes is a nice feature to keep everything up-to-date. After following a workshop (definitely recommended, very educational, interactive and even fun) al users where very motivated to start working with Engage.

Cons

There are a lot of ways to find and asked for help but I would like to see a more useful (detailed) instruction manual to find an answer by myself. When you want to open an large process is can take several seconds to open the process. And because everything else is fast you start to think there is something wrong but you just have to wait.

Review Source

JCC

Juan Carlos C.  
Internal Control Coordinator  
  
Used the software for: 6-12 months

### "Optimise Business process in an easy way!"

February 22, 2018

4.0

Pros

This software allows you to easy create diagrams, implement with the financial areas, operations areas and so on. The interface It is very easy to use and you can have support from backoffice anytime.

Cons

Maintenance of a group of processes or activities is complicated. Spacially when your working with End to End processes.

Review Source

MD

Mark D.  
Consulting Director  
Financial Services  
Used the software for: 1-2 years

### "Fantastic tool for documenting and analysing business processes"

March 31, 2017

5.0

My business has been working with the Engage applications for a number of years now, supporting our support services to UK Financial Services firms. We have had great success with the tools and our clients are often so impressed they choose to sign up themselves. It is hard to imagine a software investment at this level, that could deliver so many business benefits. Businesses can learn how to streamline their operations and enhance their customer experience. A great product from great people.

Pros

Easy to use Great analysis Highly Visual

Cons

More reports would make it even better!

Review Source

WF

William F.  
  
  
Used the software for:

### "Review of Engage Process Modeler, rapid capture and evaluation tool"

March 22, 2017

5.0

I am a Lean and Change Management Master Practitioner and have used Engage Modeler for many years in many organisations including Councils, Universities, the Home Office, the Ministry of Defence and certain well known brand name companies. In this work I have captured hundreds and hundreds of processes using Engage Modeler, usually within service improvement, transformation and change programmes. Engage Modeler has been and still is unique as there is no other process tool on the market where you can capture straight into the tool when using it in group workshops with front-line staff to capture AS IS processes and build TO BE processes. It has many features which I will not list out here but the rapid capture is fantastic and then to be able to evaluate the process using Activity Based Costing (ABC) within the tool provides an immediate outline business case for change. I have given 5 stars in every category of the review and this is really true, a wonderful product and great team at Engage. Well done guys!

Review Source

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