# MyAppointments Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MyAppointments the right Appointment Scheduling solution for you? Explore 43 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158543/MyAppointments/reviews --- MyAppointments 4.9 (43) [View alternatives](https://www.capterra.com/p/158543/MyAppointments/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of MyAppointments Ease of use 4.8 Customer Service 4.9 ## Showing most helpful reviews Showing 1-25 of 43 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Katelyn W. Lead Teacher Education Management Used the software for: 1-2 years ### "Perfect Appointment Setting" August 20, 2019 5.0 Pros Easy to book and set appointments and allows me to set reminders as well. This is good software Cons None I think it's working pretty good so far Review Source SA Sayda A. Owner Consumer Services Used the software for: 2+ years ### "I have been a customer for 15 years!" April 17, 2018 5.0 I am better organized, my clients can make requests for new appointments from their cell phone, and my staff can check their schedules remotely from home. Pros I started using their Elite desktop program back in 2003. The reason we loved Elite was because it was so user-friendly and easy to understand. We switched over to MyAppointments (their cloud-based solution) mostly because we wanted clients to receive text messages to their cell phones reminding them of their upcoming appointments. MyAppointments is a great software program, but what I love most is their customer support -- I have real person I can call to ask a question anytime. They are friendly, courtesy and eager to hear my input for improvement. Whenever I have a suggestion for improvement they listen and keep me updated as changes get added. We are located in New Orleans where we get a lot of tourists visiting and we love how new clients can find us online by typing in "New Orleans" on the main page for MyAppointments. I love this system! Cons We would like clients to receive one text reminder for all five services scheduled in one day, instead a text reminder per service. We understand this will be updated for us in the future. Review Source Response from Alturnity Technologies May 24, 2018 Thanks for the great suggestion, Sayda! MyAppointments now sends only one text reminder to a customer for all appointments scheduled for a single day. LP LaTonya P. USER Telecommunications Used the software for: I used a free trial ### "USER" June 13, 2019 4.0 Pros I liked that it keeps me on track with my appointments. Cons If you don't cancel after your trial that it will chagre you for it. Review Source Response from Alturnity Technologies June 14, 2019 Thanks for the review LaTonya. Since we do not ask for any credit card information in order to use the free trial, we do not bill our customers after the trial period ends. If they decide to continue using the program, the customer then provides their billing information and begins our monthly billing process. LB Lizzie B. salon owner Used the software for: Less than 6 months ### "MyAppointments Came To My Doorstep!!!" April 12, 2018 5.0 Pros I found MyAppointments at the IBS NY 2018 trade show. They were the cheeriest salon management software company in the entire space, and to make it better they integrate with Square, which I am currently using for processing. I thoroughly enjoyed the walkthrough that they did for me at the show, and for the first time (because I have tried to use other software programs in the past) I left their booth feeling very positive; ready to head back to the salon and get started. Not only did I get a quick follow up phone call and tutorial, but then I got a personal handwritten note in the mail. Followed again by a text. The next thing I knew, my rep at MyAppointments told me he was coming to me. From Florida to upstate (and I mean UPstate) New York, 1307 miles, they came. And I spent a delightful time working hard and learning a ton. We sat side by side entering data and taking notes. He did whatever was needed including a remote call to the developer during our session. I am really impressed with their customer service and by the program itself. I have a hopeful feeling regarding how much myAppointments is going to help my business grow and succeed. The relative ease of use as well as the pleasing graphics really works for me. I feel confident and satisfied with my purchase. Thank you! Cons The fact that I have to discipline myself to really learn it to make it my own and have it work for me. But already I can see that the hard work is up front, and since I was helped by my rep, I'm almost all set. I'm not fond of some of the colors, but a little bird told me that adjustments are being made to make it even better. Review Source SH Sherrie H. Owner/Operator Apparel & Fashion Used the software for: Less than 6 months ### "This is the EASIEST software program I have ever seen!!" October 27, 2017 5.0 I really like being able to put all my data in a computer instead of it being on paper everywhere. Pros I own a hair salon business in a small town in southern Georgia. Life in this small town is simple and easy going -- and that's exactly what I wanted from a software program -- SIMPLE and EASY. I have nothing but great things to say about MyAppointments. I signed up for a free trial period after first meeting the team from MyAppointments at a beauty show in Orlando. I have been very impressed with all of its wonderful features. Makes my job easier My formal employee used another software program to book appointments, I think it was called Vagaro. I used to watch her struggle with it all the time. In fact, recently I was encouraging her to consider switching over to MyAppointments since it is sooooo much easier. MyAppointments is versatile, easy to understand, I pick things up quickly. I like that the screens are not crowded with a lot unnecessary stuff and I see only what I need to see at any given moment. For a person that is not tech savvy, it's easy for me to use this program. Now, regarding their training and technical support, I have one word... "AWESOME." They are there when you need them no matter what. One day Shelly from their office called me up on the phone and asked me, "Are you ready to add a "BOOK NOW" button to your FaceBook page?" I really liked that he was looking out for my best interest and following up with me. Their team is polite and easy to talk to on the phone. did I mention yet that I really LOVE MYAPPOINTMENTS? Review Source PC Patricia C. Owner Consumer Services Used the software for: 2+ years ### "I am Happy Customer for 9 years Now!" April 4, 2018 5.0 It's easy for me, and I can save client records, gives me totals, easy to click, all my reports Pros The people behind MyAppointments have always been there for me throughout the years. I first started using their desktop program called Elite, which was very easy to use. And was very happy to switch over to their internet version which offers even more powerful functions. One time someone from MyAppointments came to my business in person to provide further training. I highly recommend MyAppointments for anyone. The appointment book, client features and sales register are extremely easy. and my clients love receiving text message reminding them of their next appointments. I really love it. Going on 9 years strong with this software company! Review Source AS Abhimanyu S. Proprietor Used the software for: 2+ years ### "Its my virtual secretary for appointments" July 20, 2018 5.0 Pros It sends text msgs to the customer for their appointments, the customer support is very friendly and helps you resolve issues on the spot Cons 1 customer - 1 text msg for 1 days appointment, irrespective of the services they have booked. This is more of a feature enhancement. Review Source Response from Alturnity Technologies November 19, 2018 Thanks for the review, Abhimanyu! MyAppointments now sends out a single text or email reminder that includes all services scheduled for the day. No more multiple texts in a single day! MF Micheal F. Cosmetology Department Chair Education Management Used the software for: 2+ years ### "Students and staff love using MyAppointments at Midland College in Texas" August 17, 2018 5.0 MyAppointments has an excellent program so far. Waiting to see what the future holds with this app. Pros This program is very easy to use. It is a very successful program with the students and staff. Being able to check appointments from our phone is amazing. Very easy to close out at the end of the day. We like the social media compatibility. MyAppointments sent staff out to personally train us in our own environment. Rep was awesome!!! Cons Gift Certificate and card is not easily accessible. Figured out Client Account is the best option right now. Review Source DJ Danielle J. Owner/Receptionist Design Used the software for: 6-12 months ### "Excellent choice" April 2, 2019 5.0 All in all the program works well. Pros I like the ease of booking appointments from mobile devices. The screens are easy to navigate and it meets the needs of our salon. The BEST part of this program is the support staff you call when you need help. They are fabulous!!!!! Cons I think the only thing that would rock would be the ability to edit a register transaction after it is closed like the old Elite software. Review Source Response from Alturnity Technologies April 4, 2019 Thanks for the kind words, Danielle. Based on user input (like your own) we have revised our register so that you can edit closed transactions. I think you'll be happy with the change! JN Jill N. Used the software for: 6-12 months ### "the best" March 8, 2018 5.0 Pros being a busy family of 5 this is a must to keep up with activities and work related jobs. quick and easy to learn! Review Source SS Sidney S. Owner Used the software for: Less than 6 months ### "Awesome, wonderful customer care!" May 14, 2018 5.0 Pros I am not technology friendly. And this system was so easy to get integrated into our salon. And I love the fact that someone came out to our business and got hands on with all of our staff. The transfer seems like a piece of cake! Cons So far I am thrilled! I don't know that I can pick anything out just yet. We are looking forward to our business running better than it has been without a booking system. Review Source JL Jennifer L. office administrator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great technical support, always attentive, website is easy to use and its very resourceful. " June 2, 2017 5.0 Allows us to smoothly process our patient's information for scheduling purposes. Pros It is customizable and easy to use. Fast & efficient. Patients are able to interact with the website and allows them to easily and conveniently book their appointments. Cons Sometimes software runs slow however technical support is always readily available to assist us with any conflict. Review Source FH Fred H. Supervisor Consumer Services Used the software for: Less than 6 months ### "Glad I found it." July 26, 2018 5.0 Help me to stay better organized Pros I run a barbershop and clients were driving me crazy with texts and emails. My appointments is making it better for my day to day appointments. Looking forward to a long professional relationship. Cons n/a Review Source AD Amy D. Photographer Photography Used the software for: Less than 6 months ### "Exceptional customer support. Easy for me, easy for clients!" October 11, 2017 5.0 It provided the virtual 'reservations desk' I was seeking and allowed clients to book appointments without contacting me. Pros I have been jaw-drop amazed by the personal, human, attentive, responsive customer support. Within two hours of sign-up, I received a text from my assigned customer rep! He was prompt in his responses and knowledgeable to help. He was genuine in getting to the bottom of what I needed out of the software and helping me get it to the point that it was doing exactly what I needed it to. If we came to a non-templated need, he contacted the people who were able to change things and customize to my specific, unique needs. It's extremely user-friendly. Clients have also been on and booked appointments with ease and I have not had any issues or complaints from them having any trouble. Review Source FF Faunia F. Massage Therapist Consumer Services Used the software for: 2+ years ### "Easy to use/ time effiecent " April 18, 2017 5.0 I highly reccommend appointments.com. Its very easy to set up, and ounce it's set up, it's like having your own personal secretary, storing client information, online booking, alerts to you as soon as anything happends like appointment bookings, canceling or rescheduling . Also txt alerts to your clients confirming their appointments for the next day. I really enjoy knowing anyone can book at anytime from anywhere they are, and I will be alerted wherever I am. Pros Easy set up/ reliabity/ cost efficient/ time saving Review Source EH Ericka H. Owner Consumer Services Used the software for: 2+ years ### "Somabel Med Spa in Texas is in love with MyAppointments" August 21, 2018 5.0 Pros For 20 years we have been using the desktop program (Elite) and we are excited about the conversion to the cloud base solution. The best part of my relationship with the company is there customer service and eagerness to help me any time I call in. I especially appropriated Reps. Cons I am excited about my new online profile page for my clients to see. Review Source ST Sidnice T. CEO Consumer Services Used the software for: Less than 6 months ### "Can't Wait to use this in my Training Center for Continuing Education!!!" April 7, 2018 5.0 MyAppointments has changed the way I book appointments -- no more carrying an appointment book and pen. Also, my clients can stop calling me day and night to ask when I am available -- instead, they just book online from their cell phone! Pros I was at the show in NY last month and wasn't looking for software and saw a friendly face at the MyAppointments booth. His anme was Leroy. Without saying a word, I could tell he had something REAL to offer so we started to talk. He started to tell me about MyAppointments and from that point onward I was sold! I am using it today and love it. Easy for me to book appointments and easy for my clients. I plan to soon open a training center for continuing education for licensed beauty and barber professionals. This software is so easy that I am planning to use it at the training center. Oh, and I really love the "real people" experience I get from MyAppointments! Cons I have no comments here I have no comments here I have no comments here I have no comments here I have no comments here Review Source VG Valerie G. Salon Owner Chemicals Used the software for: 1-2 years ### "Pink Hair" March 22, 2019 5.0 Pros Very easy to work with and if I have a question it’s very easy to contact a representative. Cons Sometimes when I’m in a rush it’s too many steps to make an appointment or review a clients past appointment Review Source JP Jed P. Head of Technology & User Experience Used the software for: 6-12 months ### "Easy to use and efficient use of time" January 23, 2018 5.0 Pros It is extremely easy to set up and hit the ground running. The price is more than fair and I love that there is no contract. The product is easy to customize and the interface is intuitive. Patrons are able to easily and conveniently book their appointments. Cons At times the software runs slow, however technical support is always readily available to assist with any conflict. Review Source MM Monica M. Owner/ stylist Used the software for: 1-2 years ### "Iam not great with technology and was a bit scared but was so amazed on how easy it was to learn/use" April 28, 2017 5.0 Pros I love how user friendly it is, I have not had any issues using or learning it! I love how it sends text message reminders to the clients and also to me whenever a change has been made to my schedule! Review Source RH Rebecca H. salon owner Consumer Services Used the software for: Less than 6 months ### "No more texting back and forth with clients! That's the best part!" June 23, 2018 5.0 helped to be better organized Pros The software is very easy to use, support is awesome. I love how I can see my appointments on my cell phone or laptop. In the past clients would text me back and forth asking me which days and times i am open. Now with MyAppointments, my clients can see my openings right from their cell phones and select a date and time without ever having to text me. I have used a desktop program in the past and love having all my data stored in the cloud -- no more having to back up data. I highly recommend this program to anyone. Cons I can't think of any cons at this time I can't think of any cons at this time I can't think of any cons at this time Review Source SM Summer M. Manager Consumer Services Used the software for: 6-12 months ### "So Simple" October 29, 2019 5.0 Pros MyAppointments makes organizing my day so simple. Cons I have no negative comments to report on this software. Review Source BW Bonnie W. owner/operator Consumer Services Used the software for: Less than 6 months ### "Awesome team to work with!!!!!" October 14, 2017 5.0 I left a software company that was all about money, and not the consumer. Went with the team @ myappointments and the experience is completely opposite. They ask what I need from the program and are working very hard to try to accommodate and care about what I need as a business owner Pros I am currently using their desktop program, eagerly looking forward to using cloud version. The help from Steven, Tony, and Shelly is awesome . Getting started with the program, they are all walking me through, working with each other on what needs to be done changed or sorted through. It has been an awesome experience.. I cannot wait for a long relationship with the program and tech support Review Source GD Genevee D. salon owner Used the software for: Less than 6 months ### "Great Customer Service! Loved that it integrates with Square!" June 22, 2018 5.0 I'm saving money with a software that's more user friendly and it integrates with Square. Pros I am switching from another online booking system that was complicated and overpriced. I like that this is user friendly and less expensive. I also like that it integrates with my Square. I also like that there is one on one training. What really impressed me was someone from MyAppointments drove all the way to Lafayette, IN to personalize my experience with the software. Cons I am pleased with what I see I am pleased with what I see I am pleased with what I see I am pleased with what I see Review Source CC Carly C. Owner Consumer Services Used the software for: Less than 6 months ### "All Set in 1 Day" August 12, 2018 5.0 This software will definitely simplify our life as stylist. It will also cut down on telephone time which makes our time more efficient. It's user friendly and simple for the clients to use. Rep was very patient and explained all functionality of the software. We have moved from appointment books to online booking software all in one day. We are excited about the transition. Pros This software is easy to use and super efficient. It is tailored to support different stylists at the same salon. Cons They should add a client self check-in upon arrival instead of us checking the client in (like at a kiosk) Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.