--- title: "LoanPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is LoanPro the right Loan Servicing solution for you? Explore 76 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/158549/LoanPro-Software/reviews/" page_type: "reviews" language: "en" --- LoanPro 4.8 (76) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of LoanPro Ease of use 4.6 Customer Service 4.9 ## Pros and Cons in Reviews TR Tiffany R CEOFinancial Services, 11 - 50 employeesUsed the software for: Less than 6 months. “The features, the customer service and sales team and their quick responses, the built-in integrations with their partners, the ease of getting setup in a timely manner.“ May 3, 2021 Nicholas F AnalystFinancial Services, 51 - 200 employeesUsed the software for: 6-12 months. “For example, when modifying a loan, the table loan\_reverse\_status\_archive erases the past, which is very problematic for accounting.“ September 25, 2020 PV Patrick V Assistant Property ManagerReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “I love the the support department.“ October 11, 2022 AP Alberto P CEOReal Estate, 11 - 50 employeesUsed the software for: Less than 6 months. “Note, we never onboarded because the onboarding call left us feeling like we got sold a bill of goods and asked for a refund days after the 'onboarding' call and before we ever used the system for a customer.“ August 10, 2021 AD Andy D Head of ProductFinancial Services, 11 - 50 employeesUsed the software for: 1-2 years. “Amazing customer support from dedicated account managers who know all the nuances of loan servicing“ September 9, 2021 AP Alberto P CEOReal Estate, 11 - 50 employeesUsed the software for: Less than 6 months. “Platform does not work as sales described without third party providers and intensive work on the customers end.“ August 10, 2021 KP Kevin P COOFinancial Services, 201 - 500 employeesUsed the software for: More than 2 years. “Highly customized solution that is easy to install and onboard - anything from consumer loans to specialized SBA servicing solutions, and recently with high volume PPP loans.“ May 18, 2021 Nicholas F AnalystFinancial Services, 51 - 200 employeesUsed the software for: 6-12 months. “For example, the system does not record attempted payments with debit card.“ September 25, 2020 ## Showing most helpful reviews Showing 1-25 of 76 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bryce M. CEO Used the software for: 6-12 months ### "Most Comprehensive and Powerful Loan Servicing Software" March 6, 2018 5.0 Its really helped us keep accurate records of our loan files, and make adjustments due to irregular payments or loan modifications. It makes sending out monthly statements very simple. Pros I looked for a long time, and at many options to find all the features that Auto Pal offers. Its the most affordable software in its class. It has more than enough features than we typically use, and can help us resolve the really tricky loan calcs when we do a loan modification. A lot of the other loan servicing software doesn't have the tools to simply run the accurate calcs for a loan mod. Its been a great asset to our business. I also like the auto generated statements each month to make monthly billing simple. It also great to have it cloud based so that our whole team can easily access our accounts. The support team has always been great to talk to, and helpful getting us set up and resolving any technical issues we run into. Cons It took some effort and energy to get the software up and running, and customized to our needs. As always, it takes time to get used to a new software platform. Some of the advanced functions take time and can be difficult to learn (we required help from the support team, but they were great), overall we got the software running to fit our company model well. Review Source VR Verified Reviewer CFO Financial Services Used the software for: Less than 6 months ### "Value is Unquestionable & a Solid Team" May 18, 2021 4.0 Pros Easy to use from inital login - virtually turn key to take it as far as you want to go. Cons The screens are somewhat spread-out at least in Google Chrome. It makes finding page footers or menus difficult sometimes unless you know where to look. Switched from [LoanPro](https://www.capterra.com/p/158549/LoanPro-Software/) We looked at LoanPro as a lateral upgrade within the family of companies and less of a typical conversion. So far this seems to be true. Review Source ST Suzanne T. Sales Executive Financial Services Used the software for: 1-2 years ### "A Trusted Partner for Modern Lending Innovation " August 6, 2026 5.0 Our experience partnering with LoanPro has been excellent. Their technology is modern, reliable and designed for institutions that want to build differentiated lending experiences. Beyond the platform itself, their people stand out - they're collaborative, transparent and genuinely committed to delivering successful outcomes for mutual customers. We've enjoyed working with the LoanPro team and look forward to continuing our partnership. Pros LoanPro has built a highly flexible lending platform with a modern architecture that makes it easy to integrate into broader lending ecosystems. As a partner, we've been consistently impressed by their collaborative team, willingness to solve complex problems and commitment and to innovation. They're focused on enabling lenders to move faster without sacrificing flexibility, and they're a great organization to work alongisde. Cons Like any powerful enterprise platform, LoanPro offers a great deal of configurability, which can create a learning curve for organizations implementing sophisticated lending workflows. That said, their team is responsive, knowledgeable and invested in helping partners and clients succeed. Review Source AP Alberto P. CEO Real Estate Used the software for: Less than 6 months ### "We were initially very excited to join LoanPro.io but it ended in disaster for us." August 10, 2021 1.0 We were initially very excited to join LoanPro.io but it ended in disaster for us. Our general journey was a handful of sales calls across the teams at our company (both technical and business). Our goal was to find an out of the box payments servicing software and we thought this was it, signed a contract, got on an onboarding call and it all went downhill from here. There were a number of things not disclosed during the sales process (third party providers we would need to engage to be fully functional on the platform as well as work and assets we needed to generate to have a complete experience for our customers). This all left a bad taste in our mouths, now feeling further behind rather than accelerated by LoanPro, as a team we decided to ask for a refund. You can guess where that conversation headed as here I am writing this review. Responses were technical, referencing the contract we signed and stating we would need to 'buy out' the remaining 11 months (of our 12 month contract) and that we should onboard on the system instead of paying for it and not using it. Note, we never onboarded because the onboarding call left us feeling like we got sold a bill of goods and asked for a refund days after the 'onboarding' call and before we ever used the system for a customer. We felt that was a fair ask and LoanPro thought it was diligent to reference contract terms. Buyer beware. Just understand all that the platform is and is not, understand the difference between you as a val Pros The sales process seemed easy enough until we signed and got to onboarding Cons \- Platform does not work as sales described without third party providers and intensive work on the customers end. - The onboarding call left us with more questions than answers. - Communication was frequent during the sales process, but delayed and impersonal after contracts were signed. Review Source Response from LoanPro August 19, 2021 Alberto, thanks for your review. We are sorry you had a negative experience onboarding. We try to be as clear as possible in our contract, sales deck, materials and demos. Usually prospective users of the software become fully aware of the products functionality and fit for their business needs following their free trial period. If you have any questions please reach out to our support team for more help. MH Michael H. Business Development Banking Used the software for: 6-12 months ### "Sold Rock Platform" August 13, 2026 5.0 A strong implementation team, with great communication skills and the willing to listen so together we can find solutions. Pros LoanPro's implementation process is straightforward - with a low learning curve in regards to learn how to navigate the platform's portal. Cons Servicing statement and communication templates require customization and take a little time to complete than expected Review Source Tyler D. President / CEO Financial Services Used the software for: 6-12 months ### "The team has LoanPro has been remarkable to work with. " February 2, 2018 5.0 We had been using excel files and dropbox. This software allows us to bring all of our documentation and portfolio management into one location. It has been easy to set up and with great support from the team at LoanPro. We've been implementing collection letters into the software which will be of great benefit to manage our collection efforts. The reports the software generates of our portfolio has also greatly assisted the accounting department in tracking the performance and revenue. We love this software and the team at LoanPro! Pros We've been looking for a software to manage our portfolio for several years and couldn't find anything that would do what we needed and not break the bank. It is reasonably priced and is easy to use. The software is also helping manage our delinquency and collection efforts. Phenomenal product! Cons The software is primarily for managing a loan portfolio. Our deals are leases so it has taken some customization, but the team at LoanPro has been able to make the adjustments needed to fit our leases. Review Source Rebecca L M. Office Manager Insurance Used the software for: 1-2 years ### "LoanPro Software is amazing!" June 18, 2019 5.0 Pros LoanPro Software is a fantastic company to do business with! Their technical support representatives are super knowledgeable about the lending industry and my interactions with them have been nothing but positive and very insightful! If you are looking for a lending software that is best in the industry LoanPro is who you need to work with! Cons I wish the software was free, but that is not the case with any good software on the market! Review Source Cheryl F. HR Coordinator/Financial Aid Representative Higher Education Used the software for: 2+ years ### "We have utilized AutoPal Software for 3+ yrs and look forward to continuing our future partnership. " January 18, 2018 5.0 Pros The functionality that allows us to pull various reports with ease and obtain instantaneous results. Steve is incredibly courteous and helpful when we have required assistance. Review Source EC Evan C. VP Strategy Financial Services Used the software for: 6-12 months ### "LoanPro Review" May 28, 2019 5.0 Pros We've been able to automate large portions of our servicing center workflow which is helping us realize meaningful savings as we scale, as well as avoid time-consuming third-party integrations. The level of data visibility built into the platform is substantial. LoanPro offers several flexible hierarchies in which to group loans making it easy to segment our portfolio and pull the relevant data we need. The LoanPro support team is very knowledgeable about the product and was instrumental in getting our organization up to speed post-integration, from helping us build tools to optimize collector work flows, to guiding how we architected our business processes in the platform. Cons Some additional reporting functionality would be a great - but we're able to build what we need from the DB access provided. Review Source Shana H. Service Area Manager III (Interim) Government Administration Used the software for: 6-12 months ### "Professional and Informative " September 18, 2018 5.0 LoanPro makes tracking customer payment history easy. Our company can now print reports with a click of a button. Pros LoanPro has made our process of inputting information easy! Thanks to your support team, Gatesco Financial has the ability to securely store customer data and report payment history. Cons The FAQ/Help site helps with navigating the LoanPro software. Thank you for this addition! Review Source HB Hannah B. Owner Used the software for: 2+ years ### "Autopal has been a great asset for our company." January 10, 2018 5.0 Pros I like the ease of use and the fact that everything is organized. We use autopal when helping our dealerships out with their accounts. You can add notes and payment information very easily. It helps us keep track of everything that goes on with each account. You can easily print any document you need for the account with many templates already on the software. Very professional. Cons Sometimes we have trouble with logging into the software at all. We contact customer service and they are very helpful. This problem only seems to occur when updates or maitnence is being done with the system. It is always back up and running before too long. Review Source MH Michael H. Co-Founder Used the software for: 2+ years ### "The ONLY software worth using!" May 3, 2017 5.0 Pros I can't say enough great things about Autopal! It is easy to use, the functionality is amazing, the vendor integrations are perfect, and the support staff are beyond helpful and such nice people! Autopal is the best! Review Source MM Mary M. Used the software for: ### "Real Estate or Business to Business Lenders" April 13, 2017 4.0 My company is a private real estate lender with business to business term and line of credit loans. The software is made especially for auto loan and lease companies. I should have utilized the free trial tool prior to scheduling my live demo to test the functionality for lines of credit and fund reporting. It has taken me a bit to get the system configured correctly to suppress unneeded fields, but that is likely my own deficiency. After reaching out a few times we got all of my issues resolved. The support group is courteous and patient, and have helped me resolve the issues and configure reports to get accurate information from the system. Just be aware that this is a business to consumer platform and functions best for term loans with set regular payments. You can make it work though for other types of loans, you just have to understand how the system works and configure some custom reports and emails. Utilize the free trial and book multiple loans, make payments and advances, etc. so that you can see how the system works. Overall, for the money it was a good investment for us, as we are low volume and can manage the loan portfolio with some customization of the software. Compared to other software designed more for business to business loans it's a real value. Review Source GT Greg T. Owner Used the software for: Less than 6 months ### "NEW TO AUTOPAL AND VERY HAPPY FAR!" October 13, 2017 5.0 Pros My firm purchased autopal for our lending business in September after trying a handful of different free trials out there. AutoPals software was the most user friendly and intuitive of the trials and we have been very happy to date. The support team has been very helpful in getting us up and running as we onboarded 50 plus loans. I find the flexibility of the software to be its biggest advantage and we have only scratched the surface of what it can do i think. So far very good! Cons Initial support and setup time could be greater as that cost can add up quickly. Greater flexibility for" interest only" loans would be helpful in my situation. Review Source TR Tiffany R. CEO Financial Services Used the software for: Less than 6 months ### "Excellent Value, User Friendly" May 3, 2021 5.0 LoanPro so far has been one of the best decisions we've made regarding software. Their features list speaks for itself and the value received is great! Pros The features, the customer service and sales team and their quick responses, the built-in integrations with their partners, the ease of getting setup in a timely manner. Cons So far we can't find any features that we're missing with this software. Review Source JL JayDee L. GM Used the software for: ### "Servicing sub prime auto loan contracts." May 6, 2015 5.0 This is definitely the best software for servicing our sub prime auto loans. I have used multiple programs over the last 15 years and wish I could have just started with AutoPal. It seams every time I think that I am having a issue with the software its just a great feature I just didn't learn about yet. If anything the program has too many features, but most are defaulted so it is still very simple to use. If I were to say the biggest advantage of this software it would be the simplicity of use. Everything is clear and easy to use. Even before the helpful drop downs from the question marks (I have been with them from the beginning) a quick phone call would get you friendly and easily understood help. There really is no competition to AutoPal and even if I ran into another that even worked "well" I have no reason to look further because I just can't find any complaints! Review Source SC Steve C. Manager Used the software for: ### "Onboarding. " January 28, 2016 4.0 To whom, I just wanted to drop a quick note. I am consistently over whelmed with how many moving parts there are to switching loan servicing software providers. However, every time I get on the Phone with AutoPal they meets me right where I am, frustrated, annoyed, clueless (mostly clueless) and walks me down, and then sends me out with the right items to focus on. Its about working with a company that knows what they are doing and cares that you learn what you're doing. They are constantly teaching, Like lending jedi's with a warmth and a desire that breeds loyalty and retention. Review Source SY Shawn Y. Managing Partner Automotive Used the software for: Less than 6 months ### "Excellent so far" January 25, 2018 5.0 Time and economic savings as well as the ability to do more deals more efficiently Pros Support, ease of use and AutoPal partners. I would guess that it saves me at least 1 employee already. cost benefit is amazing. Review Source JY Judy Y. Office manager Automotive Used the software for: Less than 6 months ### "So far very good. " October 5, 2017 5.0 Convenient way to control your database Pros It has all the functions you need from processing loans to collection. Very easy to use and support is awesome. Review Source WK W. K. Used the software for: ### "A great web-based solution. " March 1, 2017 5.0 LoanPro is a powerful solution if you want to move your lending business online. As a cloud based platform it allows us to mobilize our business and get more done. I especially appreciate the ability to create custom forms, and to automate our customer contact. The support team is great to work with and once the system is set up, it's very simple to use. Review Source KL KERI L. MANAGER ASSISTANT Used the software for: ### "AutoPal Software" April 12, 2017 5.0 We have been using the Autopal system for a few years now, and we are beyond impressed with the system and the easy use of it. PROs: Alerting the Customers for us, Quick response from the Support Team, the different settings we can use to have the system do what we need. CONs: Cant think of any at the moment Review Source VD Valerie D. Used the software for: ### "Although new to this software, I have been working with it long enough to realize its value. I have " March 7, 2017 5.0 Pros: flexible, easy interface, customizable, good support. Cons: shows fields which are not necessary to my business (easy enough to ignore). Support has been friendly, patient, and helpful. I look forward to working with them again in the future as our needs change. Review Source KD Kevin D. Owner Used the software for: ### "great service" November 26, 2014 5.0 I would recommend AutoPal Software to everyone. I have been a customer for several years and am extremely happy. Great company! Great people! Great service! Review Source RK Ruth K. Used the software for: ### "There's a lot to learn, but it is an excellent tool. It really helps you with managing customers' ac" March 14, 2017 5.0 Pros: Customer Service answered all our questions Cons: Setting up our account took slightly longer than expected Review Source ST Samuel T. Manager Used the software for: ### "Happy with the service" January 20, 2016 5.0 I like the product and the support that i got. I would definitely recommend auto pal. Thanks Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.