# Page 2 | LoanPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is LoanPro the right Loan Servicing solution for you? Explore 74 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/158549/LoanPro-Software/reviews

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LoanPro

4.8 (74)

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Last updated March 13th, 2026

# Page 2 - Reviews of LoanPro

## Showing most helpful reviews

Showing 26-50 of 74 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

GG

Gene G.  
President  
Automotive  
Used the software for: 6-12 months

### "Great tech support and great servicing platform"

December 12, 2017

5.0

I recommend this platform.

Pros

Our company specializes in auto leases and loans and Autopal is designed for this business. We took advantage of trial to make sure it was the platform, and we signed right after the demo. There was a little confusion at the beginning which delayed converting our accounts to the new platform, but the support at Autopal addressed the issues quickly and matched our lease contracts within few hours. There was also a learning curve, but the staff at Autopal (Steve) work through the issues with us, and has always been helpfuling us find solutions. Autopal’s support staff is as great as the servicing platform. AutoPal has helped us to better manage our risks efficiently, and we would not have been able grow our portfolio and attract capital without it. We used to go to several systems and folders to get information on a contract. AutoPal allow us to streamline our processes and reduce overhead. The autopay feature improved our collections by over 50% and the automated payment reminders allowed us to reduce delinquencies. Our customers have the ability to make payments online and see account information including an electronic version of their signed contract.

Cons

AutoPal is a great servicing platform, but the origination tool needs improvements. The user website is not responsive, which makes is challenging for our customers to use it officially on the cellphones.

Review Source

AD

Andy D.  
Head of Product  
Financial Services  
Used the software for: 1-2 years

### "A must have for fintechs with loan servicing needs"

September 9, 2021

5.0

From the sales to the implementation process, LoanPro has been involved and professional every step along the way. They equipped us with great support during the initial implementation phase that allowed us to get up and running with a MVP loan servicing functionality for our lending product. Highly recommend to anyone in the consumer lending space who is considering a modern and effective loan servicing platform.

Pros

\- Easy to implement with well documented and robust APIs - Modern UI interface compared to legacy loan servicing platforms on the market - Amazing customer support from dedicated account managers who know all the nuances of loan servicing

Cons

\- Bit of a learning curve to get really familiar with all the features and functionalities - Have to keep up with new updates - Constant rotation of API keys for Secure Payments

Review Source

KP

Kevin P.  
COO  
Financial Services  
Used the software for: 2+ years

### "LoanPro Lending Solution"

May 18, 2021

5.0

Great level of experience and overall positive service

Pros

Highly customized solution that is easy to install and onboard - anything from consumer loans to specialized SBA servicing solutions, and recently with high volume PPP loans.

Cons

The "out of the box" standard reports that produce daily require a bit of configuration the first time you go live so make sure to include the setup of these and be prepared to have a list of what you need ready.

Reason for choosing LoanPro

We use LoanPro at another company we own and have always had a good experience in servicing any type of product solution.

Review Source

Response from LoanPro

May 24, 2021

Thanks for your review Kevin! We are so glad that you have had a great experience with us and we look forward to your continued growth!

PV

Patrick V.  
Assistant Property Manager  
Real Estate  
Used the software for: 1-2 years

### "LoanPro is Great!"

October 11, 2022

5.0

Pros

I love the the support department. Great team of proffessionals that is always willing to provide the best service and assistance.

Cons

I don't really have anything negative to say abou the software.

Review Source

JU

Jorge U.  
EVP/COO  
Financial Services  
Used the software for: 6-12 months

### "Promising Software"

June 25, 2019

4.0

Overall LoanPro can provide a great value for lending institutions. However I have felt that I cannot trust the program to work when most needed. There have been several instances where the program crashed during office hours and have had to turn away customers. Definitely cannot lend with confidence.

Pros

The features cover almost everything a lending institution needs.

Cons

Mail house tool can only send to primary addresses and not mailing addresses. Inconsistent variable formats and outdated documentation on variable use. Up time is not 99.9%. They fail to update service outages on their status page. Collector queue tool is always failing or inoperable. Daily maintenance runs during office hours; which advances the program to the next day. Failed to fulfill promises on new features

Review Source

LS

Lisa S.  
CFO/GM  
Automotive  
Used the software for: 2+ years

### "Very easy to set up and use. Would definitely recommend!"

May 19, 2017

5.0

Accurate and simple loan management. Very "user friendly" for our staff and our customers.

Pros

Provides all the pertinent information for loan management at the click of a button. Simple and convenient navigation for the customer with online access and payment options. The very few times we have had technical problems, AutoPal's technical group has an immediate answer, and has everything up and running very quickly.

Cons

Doesn't account for "Lease Income" separately. The additional "tools" are quite expensive. The website offered is very limited in "edit" options.

Review Source

CC

Chandan C.  
  
Financial Services  
Used the software for: 1-2 years

### "The Best Servicing Software in the marketplace "

March 8, 2017

5.0

LoanPro is by far the best servicing software I have had the pleasure of using. Compared to other servicing systems out there, LoanPro is light years ahead. It is built on modern technology and offers robust capabilities. With their servicing capabilities, business rules and APIs, it is extremely flexible and extensible. Their support is absolutely fantastic. They really take their time to listen to and understand the needs of their customers and help find the right solutions. They answered endless questions while we were making our decision, and supported us every step of the way during implementation (At a small-dollar consumer finance lender). Highly recommend it!

Pros

Ease of use, Flexible, Reliable, Accurate, Consistent, Highly configurable, Rich set of features and APIs - they GET Servicing and do it better than anyone else.

Cons

None

Review Source

DI

Don I.  
Managing Partner  
Computer Software  
Used the software for: 1-2 years

### "Best LMS for Online Lenders"

February 24, 2017

4.0

Our company specializes in building lending solutions for online lenders and over the years we've worked with several different LMS vendors. Loan Pro has the most flexible loan setup options and comprehensive API on the market. It's easy to use, cost effective, and we recommend it to all of our clients.

Pros

Loan Pro is extremely flexible with built in support for many different loan configurations including CSO. The TILA numbers always match APRWIN with is great for audits. Support for event driven business rules and custom fields allow our clients fit the product to their specific business process.

Cons

Loan Pro is limited to the LMS function and does not include loan origination functions like contracts or verifications.

Review Source

NS

Nathan S.  
Controller  
Financial Services  
Used the software for: 2+ years

### "Crucial Loan Servicing Software for a Growing Company"

March 22, 2017

5.0

We have partnered with Autopal since 2014, and the software has helped us streamline many processes in funding, administration and collections. Autopal helped propel our company to operate leaner, more effectively and efficiently. The software and customer service team have been supportive and accommodated our considerable growth. Another benefit of Autopal is its partnerships with third party companies (e.g. credit reporting, eft, etc), which enabled the system to be a "one-stop shop" for servicing loans. We would highly recommend Autopal to other lenders and BHPH dealerships for its ease of use and the great customer support team.

Review Source

TE

Tyler E.  
President  
Medical Practice  
Used the software for: Less than 6 months

### "Loan pro software review"

August 30, 2019

5.0

All of our loan servicing is now handled in house. All interest, fees etc. are now a revenue source for the clinic. LoanPro also gives us the option to expand our business and potentially service loans for other clinics or business who lend.

Pros

The functionality of this software is awsome. I am now in control of all the lending from our medical clinic. The software is intuitive, functional and does most of the heavy lifting for the new lending arm of our clinic. All paperwork, contracts etc. are easily customizable. Loans are easily set up, changed and customized. Reports are easily accessed. Loans are easily tracked managed. Can't say enough good about Loanpro. I get excited using it. Absolutely a wonderful product.

Cons

The only possibly con is there is a small learning curve. However, software that is this comprehensive is bound to have a bit of a learning curve. Really, I have not run into a REAL con with this product.

Review Source

cJ

cosonya J.  
collection account manager  
  
Used the software for: 2+ years

### "every time I call I always get someone that takes time to help."

April 13, 2018

5.0

Pros

easy to learn, the payment system. and how the customer forms are right there. I like the transaction tab shows you how prin and interest applied on the account and the late fees.

Cons

runs slow sometimes. overall I think its a pretty good software to use on daily base. I don't have any other cons on this software.

Review Source

MM

Mario M.  
Manager  
  
Used the software for: 2+ years

### "Great customer service"

January 23, 2018

5.0

Pros

The software is very friendly to use it. The training videos make it easier to train our staff. Also, when we have any doubt or question, we go back to use them as a reference.

Cons

Probably when more than one employee is working at the same account, it should be a good idea to show some type of warning.

Review Source

HB

Hannah B.  
Owner  
  
Used the software for: 2+ years

### "Autopal has been a great asset for our company."

January 10, 2018

5.0

Pros

I like the ease of use and the fact that everything is organized. We use autopal when helping our dealerships out with their accounts. You can add notes and payment information very easily. It helps us keep track of everything that goes on with each account. You can easily print any document you need for the account with many templates already on the software. Very professional.

Cons

Sometimes we have trouble with logging into the software at all. We contact customer service and they are very helpful. This problem only seems to occur when updates or maitnence is being done with the system. It is always back up and running before too long.

Review Source

TM

Theresa M.  
Human Resource Coordinator  
  
Used the software for: 2+ years

### "Mark provided me with good information to help me solve my issue. "

February 20, 2018

5.0

Pros

I enjoy the ease of use this software provides. My colleagues love the customer support experience on every call.

Cons

This is a great question. However, I am unable to think of anything i dislike about the software today. Better luck next time.

Review Source

MH

Michael H.  
Co-Founder  
  
Used the software for: 2+ years

### "The ONLY software worth using!"

May 3, 2017

5.0

Pros

I can't say enough great things about Autopal! It is easy to use, the functionality is amazing, the vendor integrations are perfect, and the support staff are beyond helpful and such nice people! Autopal is the best!

Review Source

NN

Nancy N.  
Owner  
  
Used the software for:

### "DOESN'T WORK AND THEY WON'T LET US OUT OF CONTRACT"

April 15, 2016

1.0

We had an unusual set up and need. I spent extensive time with sales staff and trainers to make sure that it could be made to fit our needs and was reassured and promised repeatedly that it would. So, i signed up. We spent months trying to get it to work the way they said it would. Their tech staff tried, but their setup just doesn't work for what we need. I'm a business owner, so i understand that sometimes no matter how hard you try, it doesn't work for a customer. But that's when a good business would let you out of the contract. I paid a substantial ($2500) set up fee that I have no issue with them keeping. I just want to not have to continue to pay the monthly fee for a software I can't use. They refused. I filed a BBB complaint after their refusal to act reasonably. They have ignored it. I don't see any effort to do what's right.

Review Source

Response from LoanPro

April 20, 2016

We are sorry All Family Finance feels this way. We strive for customer satisfaction both before and after the purchase of the software. We know your scenario was unusual, and after a lot of work by our support staff, they were able to accurately enter your unconventional contracts into AutoPal. The options to either sign a contract or use our software month-to-month were clearly explained. Our software will do what you need it to, and our support staff is standing by to help you get up and running.

DC

Desiree C.  
Business Office  
Primary/Secondary Education  
Used the software for: 2+ years

### "AutoPal is fantastic"

October 2, 2018

5.0

This software is very easy to use, and any time I have a question, the support team always provides a solution.

Pros

Very user friendly, simple to navigate, and keep track

Cons

I haven't identified any so far, everything is great

Review Source

MM

Mary M.  
  
  
Used the software for:

### "Real Estate or Business to Business Lenders"

April 13, 2017

4.0

My company is a private real estate lender with business to business term and line of credit loans. The software is made especially for auto loan and lease companies. I should have utilized the free trial tool prior to scheduling my live demo to test the functionality for lines of credit and fund reporting. It has taken me a bit to get the system configured correctly to suppress unneeded fields, but that is likely my own deficiency. After reaching out a few times we got all of my issues resolved. The support group is courteous and patient, and have helped me resolve the issues and configure reports to get accurate information from the system. Just be aware that this is a business to consumer platform and functions best for term loans with set regular payments. You can make it work though for other types of loans, you just have to understand how the system works and configure some custom reports and emails. Utilize the free trial and book multiple loans, make payments and advances, etc. so that you can see how the system works. Overall, for the money it was a good investment for us, as we are low volume and can manage the loan portfolio with some customization of the software. Compared to other software designed more for business to business loans it's a real value.

Review Source

dH

diane H.  
Finance Manager  
Financial Services  
Used the software for: 2+ years

### "Was able to correct what would have taken me another whole day to complete"

February 15, 2018

5.0

Pros

Very easy to use and the reports are very helpful, very user friendly and I love this software. I would recommend this software to everyone.

Review Source

VR

Verified Reviewer  
Visual Designer  
E-Learning  
Used the software for: I used a free trial

### "Good LaaS platform"

July 21, 2021

4.0

Overall I liked using the software for its usability. Good features are there, Recommendable.

Pros

It has some problems, but it's probably the best of its kind in LaaS category. Used the trial version for a fintech startup.

Cons

Nothing much in cons, I find the subscription prices are little bit high. Otherwise some features can be improved.

Review Source

Response from LoanPro

July 27, 2021

Thankyou for your review! We are always seeking to improve and would love to learn more from you about how we could provide an even better product. Thanks!

GT

Greg T.  
Owner  
  
Used the software for: Less than 6 months

### "NEW TO AUTOPAL AND VERY HAPPY FAR!"

October 13, 2017

5.0

Pros

My firm purchased autopal for our lending business in September after trying a handful of different free trials out there. AutoPals software was the most user friendly and intuitive of the trials and we have been very happy to date. The support team has been very helpful in getting us up and running as we onboarded 50 plus loans. I find the flexibility of the software to be its biggest advantage and we have only scratched the surface of what it can do i think. So far very good!

Cons

Initial support and setup time could be greater as that cost can add up quickly. Greater flexibility for" interest only" loans would be helpful in my situation.

Review Source

VR

Verified Reviewer  
CEO  
Education Management  
Used the software for: Less than 6 months

### "Excellent Product, Excellent Customer Service"

November 5, 2018

5.0

We are now offering loans to increase the number of people who would take advantage of our services. We had never serviced loans and had no idea how such a thing could be accomplished efficiently. Autopal can service an entire loan without you having to do very much

Pros

The AutoPal software probably does everything you need it to do. There are no shortage of tutorials and technical support to get you started.

Cons

The software seems very well designed and on point with it's purpose.

Review Source

KL

Keri L.  
Finance Manager Assistant  
  
Used the software for: 1-2 years

### "Easy to use software "

June 23, 2017

5.0

Pros

The easy access to modifying a loan in the system. The multiple options of forms that can be sent to customers.

Review Source

TR

Tiffany R.  
CEO  
Financial Services  
Used the software for: Less than 6 months

### "Excellent Value, User Friendly"

May 3, 2021

5.0

LoanPro so far has been one of the best decisions we've made regarding software. Their features list speaks for itself and the value received is great!

Pros

The features, the customer service and sales team and their quick responses, the built-in integrations with their partners, the ease of getting setup in a timely manner.

Cons

So far we can't find any features that we're missing with this software.

Review Source

Levetris S.  
Supervisor  
Retail  
Used the software for: Less than 6 months

### "Great Software"

March 21, 2018

5.0

Pros

What I like most about this software is that it is easy to use and customize. Very easy to use for those who don't understand so quickly.

Cons

I really love this software. I don't have a least thing that I don't like about this software. I got the program going by myself with no help so I absolutely love this software.

Review Source

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