# WaiverFile Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is WaiverFile the right Waiver solution for you? Explore 40 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158553/WaiverFile/reviews --- WaiverFile 5 (40) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of WaiverFile Ease of use 4.8 Customer Service 5.0 ## Pros and Cons in Reviews CS Christos S OwnerSports, 11 - 50 employeesUsed the software for: Less than 6 months. “This makes it easier for our organization and event coordinators to ensure that all children attending are safe and accounted for.“ July 17, 2023 ND Nick D TattooerCosmetics, 2 - 10 employeesUsed the software for: Less than 6 months. “hidden\]and I’m gonna say this customer service is really big in my area/business customer service that waiver file supplies is next to none.“ January 11, 2024 FP Frank P Flight Operations VolunteerAirlines/Aviation, 2 - 10 employeesUsed the software for: Less than 6 months. “Support has been tremendous, giving guidance, answering questions and doing so in a very timely manor!“ September 29, 2022 KT Kim T Sales/Marketing ManagerRecreational Facilities and Services, 2 - 10 employeesUsed the software for: Less than 6 months. “The pricing is better than what I have explored through other sites. “ July 12, 2021 ## Showing most helpful reviews Showing 1-25 of 40 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Laurent C. Senior SAP HCM & SuccessFactors Project Manager Management Consulting Used the software for: Less than 6 months ### "Excellent services, they know how to listen and to tailor the solution. Great job!!" October 29, 2017 5.0 Streamlining our processes and get rid of paper. Pros I started the process of looking into improving my process around waivers. I put all my specific requirements and send them over 4 different vendors. 75% responded and for some reason, I like the answer from the owner of the company. I start the process to get the free trial to start looking into the product to make sure it was going to work for us. Remember that all companies are different and a single solution can't fit all business. Few emails later and a phone call allows us to get the solution that fits. 10 days later I was able to launch it. Cons At first, I realized they do not have an app for Droid or iPhone but realized quickly this is an advantage as any customer can use their own phone to sign the waiver. No need for an app. Review Source Response from WaiverFile October 30, 2017 Thanks for the review, Laurent! We're so happy to hear that WaiverFile is working well for you. We're also working on iOS and Android apps in which will allow for kiosk signing to continue if internet is lost, but as you say, signing works anywhere with no need for an app. Thanks again for taking the time to review! BD Breeann D. Owner Leisure, Travel & Tourism Used the software for: I used a free trial ### "Customer Service Excellence" November 18, 2021 5.0 Customer service was top notch. I emailed a question and got a response within an hour. When we communicated further, I asked to speak to someone on the phone, they immediately called me. We were able to get so much sorted out during our call and \[SENSITIVE CONTENT\] customized my profile based on what our needs were. He was able to anticipate features we might need and showed me features that I wasn't aware of. If you are thinking of choosing WaiverFile, give them a call to see exactly what they can offer! Pros The software is great to use and offers features that make the tedious waiver job easier. Organization of the completed waivers and the features you can add like Events help to streamline that process. Cons it looked basic at first and I was worried about it being only for US customers. Perhaps it would be more attractive immediately for potential customers if there was a place to choose Canada. There were some issues with address fields because the default is set to USA. Alternatives considered [Formstack Forms](https://www.capterra.com/p/118892/Formstack/)[Docusign](https://www.capterra.com/p/121506/Docusign/) Reason for choosing WaiverFile Pricing, features, ease of use, and now customer service! Review Source Response from WaiverFile November 24, 2021 Thanks so much for the review! We do have plans to make the address field offer different styles depending on country, so look out for those updates soon. In the meantime, the custom fields handle it. Thanks for taking time to share your feedback with us! JC Jennifer C. Recreation Therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Operation Comfort" July 28, 2019 5.0 Pros Able to use from the iPad when out and about at programs. Cons All the info you have to input. With the paper version of DSUSA waiver it only requires name, signature & date. With the waiver file they have to input name, signature date, address & email. Don’t like that the media & liability waiver are 2 forms & you have to enter same info again. Review Source Response from WaiverFile July 31, 2019 Thanks for your review, Jennifer! Regarding the specifics with that form, DSUSA specified that they wanted the two forms to be separate. I'll reach out to them to see if they would allow us to combine them, and/or make any of the extra fields optional. (Our software supports that, it's just the way it was decided to configure it). There's also an option to make it jump immediately to the second form after completing the first, I'll make sure we have that enabled on your account since it's a new addition and may not be turned on. If the requirement is to still have two forms, this at least makes the flow easier. Thanks again for your feedback, we always strive to do all that we can to ensure the entire process is as easy as we can make it! Feel free to contact us if you have any other thoughts or questions! KN Karie N. IT Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Happy Admin!" May 5, 2023 5.0 I'm impressed by how simple the process is! Not only that, but the other day we sent out 200 requests to our guests to sign a waiver, many of which began signing at the same time from links we sent them and WaiverFile handled each request without a hitch demonstrating how solid the platform is. The support is awesome! Pros Ease of set up and use, fast and responsive. Cons None so far. There are no cons so far... Reason for choosing WaiverFile 3 of us vetted many products, but only Waiver File fulfilled our needs. Switched from [Docusign](https://www.capterra.com/p/121506/Docusign/) Docusign is complicated and very expensive for a not-for-profit. Review Source Response from WaiverFile May 12, 2023 Thanks for taking the time to submit a review! We're delighted to hear that WaiverFile is working so well for you :) CS Christos S. Owner Sports Used the software for: Less than 6 months ### "Great Tool" July 17, 2023 5.0 Our experience with Waiverfile has been nothing short of awesome. This system has allowed us to easily manage and ensure compliance with safety protocols in our organization. We are now able to quickly send waivers and forms to our parents and easily collect parent consent and signatures. The ability to track and manage all waivers in one central location has been a huge plus. We can easily review and monitor compliance in real time and make sure that everyone is kept up to date. Waiverfile has allowed us to take our organization to the next level of professionalism and safety. We are extremely pleased with how easy and efficient Waiverfile has been to use and would highly recommend it to anyone looking to take their organization to the next level. Pros WaiverFile is one of the best solutions for helping to facilitate the process of waivers and check-ins for children attending events. Its fast and easy check-in process makes it simple to keep track of who is attending and to ensure that each child has signed a waiver. Plus, the reporting tools available make it easy to keep records of all attendees and their emergency contact information. WaiverFile helps to make the check-in and waiver process much more efficient and organized. This makes it easier for our organization and event coordinators to ensure that all children attending are safe and accounted for. Cons It would be incredible to have a class that provides a comprehensive overview and understanding of the WaiverFile system. This class would give participants the opportunity to gain a deeper understanding of the system and how it works. It would cover topics such as the features of WaiverFile, how to set up and manage WaiverFile accounts, how to create and submit waivers, and how to manage and track waivers. It would also include information on how to use WaiverFile to manage and secure data, as well as how to use WaiverFile for customer service, compliance, and reporting. Additionally, the class would provide hands-on instruction on how to use WaiverFile for various tasks, such as creating waivers, managing WaiverFile accounts, and submitting waivers. In addition to providing detailed instruction on how to use WaiverFile, the class would also provide guidance on best practices for using WaiverFile to ensure the security of data and compliance with industry standards. Finally, the class would provide an opportunity to ask questions and get answers from WaiverFile experts, allowing participants to gain a better understanding of the system and how to use it to its fullest. Reason for choosing WaiverFile Customer service was the number one thing that made our decision easier when it came to planning our special event. \[sensitive content hidden\] and his team went above and beyond to make sure that all of our needs were met and that everything was taken care of. From the initial contact to the day of the event, they were there to answer all of our questions and provide guidance. They took the time to understand exactly what we wanted and worked hard to make sure that we had everything that we needed. Not only did they provide us with exceptional customer service, they were also extremely knowledgeable and helpful in the planning process. We are truly grateful for their help and would highly recommend them to anyone looking for an experienced and professional team to help with their event planning. Review Source Response from WaiverFile July 19, 2023 Thanks so much for taking the time to submit a review, Christos! That is a great idea about offering an online class to help learn everything that WaiverFile can do so you can make the most of it. We do offer online demos, but in the future we may add scheduled webinars as well. We're also working to add more how-to content (website content and also video tutorials) so stay tuned as we continue to build that out. Thanks again for taking the time to submit your feedback! We're always delighted to hear when our software is helping others so much. JF Julie F. Director of Operations Education Management Used the software for: 6-12 months ### "Highly customizable, waiver specialized, and expert/responsive customer service" February 3, 2023 5.0 WaiverFile is a very customer-focused, responsive company. Their software does exactly what we need and has been reliable, customizable, and easy to use for our different roles within our organization. They are experts in waivers and a very user-focused company designing software for companies like mine who use them daily as a part of our business. Pros I appreciated that the software is designed for waivers, but highly customizable for terminology, templates, workflow, reports, user configuration. AND they are great to work with and very responsive. Cons As they have added features, WaiverFile occasionally has had some that don't work as I expected. But what I LOVE is that I can email their customer support and always get an explanation of how to make it work for us, or they will look and see if it is an error on their side. There is nothing we don't like about the software now. It is great. Reason for choosing WaiverFile Customizable fields and terminology, Didn't want user to have to create login, Priced per waiver vs per student per year, Ability to bundle multiple waivers for events, ability to have event managers see only their events. Review Source Response from WaiverFile February 8, 2023 Thanks so much for taking the time to submit a review Julie! We're delighted to hear that everything is working so well for you! Thanks so much for choosing WaiverFile :) ND Nick D. Tattooer Cosmetics Used the software for: Less than 6 months ### "Tattoo waiver forms" January 11, 2024 5.0 Ideal with \[sensitive content hidden\]and I’m gonna say this customer service is really big in my area/business customer service that waiver file supplies is next to none. They have extremely good customer service. They were very helpful and setting everything up with me. I’ve called back a few times just To touch base on different subjects of the waiver file system and if for some reason I can’t get through to somebody somebody calls me back within 5 to 10 minutes Pros I pretty much like everything about this system from my customer signing in to my employees checking customers in the ease of use I have made things a lot smoother Cons I really don’t have any complaints their system actually works pretty flawlessly once you sync everything up it’s there within about five minutes Review Source LH Lindsey H. Day Camp Director Entertainment Used the software for: Less than 6 months ### "Way better than WaiverMaster" June 19, 2023 5.0 Very very happy! Pros I was very frustrated with WaiverMaster. Another platform for waivers and registrations. So I googled a different company. In literally 10 minutes I had a whole new plan, a whole new waiver that was 10 times better than what WaiverMaster prepared. And it was what I needed. After looking over the waiver a few more times I had a few small changes. There was one that I couldn't actually do myself and shortly after a quick email was sent, I got a phone call and we sorted out my issue. \[sensitive content hidden\] and \[sensitive content hidden\] were ABSOLUTELY incredibly helpful and kind. I live in a place where waivers and registrations are a BIG deal. I have many friends who I will be sharing WaiverFile with! Cons The auto text doesn't allow a very long text message. Also when you hit the enter button for a new paragraph it doesn't allow that either. Finally, I might be missing something, but, I'm not getting email notifications that I've received a new waiver form. Review Source Response from WaiverFile June 21, 2023 Thanks for the feedback! We'll check into those issues you listed. The SMS features are new so probably just a couple of bugs to work out still. Thanks again! JG Jenny G. Development Coordinator Higher Education Used the software for: 1-2 years ### "Very happy with WaiverFile- highly recommend!" May 11, 2023 5.0 Very positive. We already recommend it to other polo clubs. Pros My favorite feature is how fast and easy it is to reach help when I need it. If I don't understand how to use a component or know how to execute what I'm hoping to achieve, help is a quick email away. They are fast to answer and have always given me simple, accurate instructions on how to use the website. Cons I would like it if the waivers on the dashboard could be sorted by calendar year, I may be overlooking how to do this though. Review Source Response from WaiverFile May 12, 2023 Thanks for your review Jenny! We'll reach out to you to discuss the sorting option. Thanks! AN Amber N. Sales and Operations Events Services Used the software for: 2+ years ### "WaiverFile is the best for in-person events!" March 28, 2024 5.0 Pros Customer service is excellent. QR code system for waiver signing is so easy to use. Offline app for collecting waivers without wifi or cell service is key for our events! Cons Not a fault of WaiverFile, but it can be difficult for event hosts to understand the process sometimes. More training pieces for hosts? Review Source Response from WaiverFile April 2, 2024 Thanks for your review and feedback Amber! That is good to know about event hosts. Maybe adjusting the invitation email will help a bit. We'll reach out to you to discuss that one further and see what we might be able to adjust to help there. Thanks! JD Jill D. Office manager Sports Used the software for: Less than 6 months ### "Review for WaiverFile" June 22, 2020 5.0 Pros Ease of use, and collecting data, reports are great and customer support has been on top of all of my questions. Cons I haven't come across anything yet that has caused me any trouble Alternatives considered [Docusign](https://www.capterra.com/p/121506/Docusign/) Reason for choosing WaiverFile Price and customer support were big factors. Review Source Response from WaiverFile July 1, 2020 Thanks so much for the review! JD Jeff D. Therapeutic Recreation Coordinator Recreational Facilities and Services Used the software for: 6-12 months ### "Good forms, easy for admins and users" July 29, 2019 5.0 Overall it's been a simple experience. We provide the link to the forms, users complete. We can manage simply on the back-end. I wish everything was this simple and seamless. Pros Easy to use, simple process for users to complete essential forms. Cons I don't have any cons to list at this time. Review Source Response from WaiverFile August 1, 2019 Thanks so much for taking the time to send us a review, Jeff! We appreciate it! DB Dave B. President Professional Training & Coaching Used the software for: Less than 6 months ### "Excellent Product" May 29, 2020 5.0 I run a motorcycle safety training school. Our students have to sign two waivers before taking the course. When the pandemic hit, we wanted to eliminate the passing of paper. This was the perfect solution. \[SENSITIVE CONTENT HIDDEN\], helped to customize the waivers to what we needed. And it's easy to keep track of and file the waivers on their website. We can also print reports. "This is the greatest thing since slice bread". Pros Very easy to use with many added features. Cons Absolutely nothing. Review Source Response from WaiverFile June 8, 2020 Thanks so much for the review, Dave! We're delighted to hear everything is working so well for you! TS Tont S. Used the software for: ### "Love this service!" January 17, 2017 5.0 I have been using Waiver file for years in my horse training business and my clients tell me how easy and seamless the process is. I love having no paperwork before my events. Review Source Response from WaiverFile October 24, 2018 Thank you Tony for your postivie feedback! We couldn't be happier that our software is helping your events run smoother. TB Taryn B. Recreation Event Manager Hospitality Used the software for: 6-12 months ### "Thank-you! " August 21, 2019 5.0 Incredible! I have dealt mostly with the rep who has been absolutely amazing. Thank-you!! I haven't even needed to try to reach out to anyone else because he is always helping and answering any questions I have. He has been helping from the beginning before we even signed up and I was just asking questions. Pros 1\. It is so easy to use. Just being able to play around and learn how to input different waivers myself was extremely handy because we are adding more waivers into our account each season. If I ever needed help or changes, it was done almost immediately! 2. The fact that group leaders can log in and view who has completed a waiver for their group is a game changer when we are dealing with hundreds of required forms a day. 3. Their customer service!!! Cons Nothing because any issue I may have had was taken care of so quickly by their amazing customer service. Reason for choosing WaiverFile Their customer service ultimately is what made us choose WaiverFile. The rep always got back to me so quickly and was so patient when dealing with our risk management teams that operate in a different country. Although the product itself is awesome, this level of customer service couldn't be compared with any other company. Review Source Response from WaiverFile September 6, 2019 Thanks so much for your review, Taryn! We're delighted that everything is working out so well for you! JB James B. President Entertainment Used the software for: 1-2 years ### "Great Waiver System and Great Support" October 24, 2018 5.0 Very responsive and willing to listen to users to add new features. I have been using WaiverFile for over a year and I can not say enough good things about the product and the people who make it. I have been able to converse directly with their president, on many occasions, and have had outstanding responsiveness. It is very rare when your suggestions are acted upon by the company leader and not some customer service person located who knows where. Pros I like its flexibility, dashboard and the way it handles events. They are very responsive to improvement suggestions that we make and are quick to implement them. Until I started using WaiverFile, every other system I considered always involved some sort of compromise. With WaiverFile, I have what I exactly need. Cons I have no cons. Honest. This is one of the best experiences I have had with a software provider. Review Source Response from WaiverFile October 30, 2018 Thanks James! I¿m so happy to hear that you¿re satisfied with our service! MS Michele S. Operating Partner Health, Wellness and Fitness Used the software for: 2+ years ### "Waivers with ease" September 24, 2022 5.0 Pros The QR code, and the search ability were delightful to use. Cons There were no features that were negative Review Source Response from WaiverFile February 8, 2023 Thanks for your review! Glad to hear the QR code is helpful, it's become a very popular feature lately now that people are more familiar with how they work. SB Satch B. Manager Cosmetics Used the software for: 1-2 years ### "Love Waiver File" January 17, 2023 5.0 I’ve had an overall amazing experience Pros I like how easy it is to use and efficient Cons There’s nothing I do not like about it it’s so good Review Source Response from WaiverFile February 8, 2023 Thanks so much for the review! Great to hear everything is working well for you! LR Lesia R. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Excellent Customer Service!" March 7, 2019 5.0 Excellent! Highly recommended! Pros The staff at WaiverFile are fantastic! If I ever run in to a problem, have a suggestion or have any questions about a service, I usually hear back from executive within minutes AND have a result within minutes! The staff truly care about the customer experience. Cons I love everything about WaiverFile. However, as an Active Campaign user, I am patiently awaiting the release of Active Campaign integration! Review Source Response from WaiverFile March 13, 2019 Thanks so much for taking the time to share your feedback, Lesia! We're delighted to hear that you're happy with our service! We will keep you posted on that integration and hopefully have it in place soon. Thanks! FP Frank P. Flight Operations Volunteer Airlines/Aviation Used the software for: Less than 6 months ### "Our initial experiences with WaiverFile" September 29, 2022 5.0 Excellent! Support has been tremendous, giving guidance, answering questions and doing so in a very timely manor! Pros WaiverFile allows us to move from using and storing paper liability release forms to an electronic process, eliminating paper management and storage hassles. Cons Bit of a learning curve in setting up the software to support the operation because there are many ways to accomplish the tasks. But I guess that's what makes it work; versatility Reason for choosing WaiverFile Ease of integration into our operation and met our legal requirements for release forms Review Source Response from WaiverFile February 8, 2023 Thanks for the review! AR Alexander R. Owner Events Services Used the software for: 2+ years ### "Awesome app" July 26, 2019 5.0 Amazing app with outstanding customer service/ tech support Pros Easy to use Customer service/ tech support Customizable Affordable Fits my business needs Cons No cons so far. Been using it for a couple of years now. Review Source Response from WaiverFile July 31, 2019 Thanks for taking the time to submit a review! We appreciate it! KT Kim T. Sales/Marketing Manager Recreational Facilities and Services Used the software for: Less than 6 months ### "Best option for online waivers" July 12, 2021 5.0 After exploring a few different options with online waivers, I was happy to connect with WaiverFile. The customer service has been amazing and promptly answered any questions I had. The software is exactly what we needed and has proven to be well worth it already. Pros It is very easy to look up people to verify if they have signed a waiver for us this year. The features are easy to use. The customization is very helpful. The pricing is better than what I have explored through other sites. Cons I haven't found any as of yet. It has been a little over a month. Reason for choosing WaiverFile Initially, it was the pricing but after working with \[SENSITIVE CONTENT\], she made it worth my while with her prompt answers and help. I truly appreciated how attentive she was with my questions and solving things to make it work for us. Review Source Response from WaiverFile July 20, 2021 Thank you so much for taking the time to review us! We're delighted to hear that it's been working well for you! RG Rod G. owner Recreational Facilities and Services Used the software for: 2+ years ### "Excellent software. Easy to use." June 18, 2020 5.0 Excellent Pros Easy for customers to use. Easy for me to customize. Excellent reports. Cons There is nothing about this software that I don't like. Review Source Response from WaiverFile June 29, 2020 Thanks so much for your review! SY SONIA Y. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Beyond what I expected" January 22, 2021 5.0 Beyond what I expected and very happy with the product and service. I can't wait to see what's next in their features. The mobile app really comes in handy and love that they thought about that too. Pros Customer services is beyond!!!! When you have softwares like this and need help, you don't want to wait forever as this can refrain your company from working. Not this company! \[SENSITIVE CONTENT HIDDEN\] has been a huge help each time and providing detailed information. Not to mention how fast of a responses you get. I really appreciate that!! Also, the price is great for the quality of service and they keep update with more features. I'm so happy I found this software! Cons I'm sure these will be addressed in time and not a big deal but putting it out there. My forms has 10 or more "initial here" would be nice if one initial and can be applied if they want on all fields so to save them time. Plus if it can be displayed smaller in size once they sign. Reason for choosing WaiverFile It had more features that I needed. Easy to use. Review Source Response from WaiverFile January 27, 2021 Thanks so much for your review! We're glad to hear things are working so well. We do have a feature to repeat those initials, it looks like it's just turned off in your account. We'll go ahead and enable it for you. Thanks again! WT Winnie T. Owner/Co-Founder Professional Training & Coaching Used the software for: 6-12 months ### "Game Changing Customer Service " January 25, 2019 5.0 Pros Waiverfile is very customizable and easy to use - and if there is anything you can't do, their customer service is amazing. They are very quick to respond, listen to your questions/concerns, and provide fixes immediately. Always helpful, always timely. It makes it worth using Waiverfile just knowing there is an actual human there to help when needed. Cons Some things I cannot change/update on my own, but the customer service is very fast and always takes care of things. Review Source Response from WaiverFile January 30, 2019 Thanks for your review, Winnie! We'll be working to add more customizability this year so stay tuned for that. In the meantime we're always here to help. Many thanks for taking the time to review!