Insightrix Research

Insightrix Communities

4 / 5 4 reviews

Who Uses This Software?

Insightrix Communities platform is ideal for brands, agencies, government, corporate researchers, and research agencies.


Average Ratings

4 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Insightrix Research
  • insightrixcommunities.com/
  • Founded 2001
  • Canada

About Insightrix Communities

Our online research community platform originated to service our clients. Their needs were in both qualitative and quantitative research. After years of building, testing, and using it ourselves, we decided to share it. Since not everyone is ready to hire a trained community manager, we created in-depth training materials so anyone can learn how to become an expert, both in the software and in research techniques. We provide a range of self-managed and full-serviced assistance options.


Insightrix Communities Features

  • Analytics
  • Churn Management
  • Communication Management
  • Community Management
  • Content Syndication
  • Feedback Collection
  • Gamification
  • Live Chat
  • Video Content

Insightrix Communities Reviews Recently Reviewed!

Created a fully customized software to meet our company's needs.

Sep 04, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to customize the software to match our company's brand. Insightrix provides excellent customer service when questions or issues arise.

Cons: Not having the ability to program surveys in the software that could be published outside the platform (directly to panelist's email address).

Overall: Having the ability to receive customer's feedback on our products and services through surveys and discussion groups in a timely manner. Our panel helps our company continue to be customer focused

general user friendly

Aug 26, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I find that once I have signed in it is easy to maneuver through the system without a lot of frustration.

Cons: I am mostly frustrated only with the logging in, if you make an error on the logging in I wish it would tell you whether l
User name or password is the error

Excellent! Super easy to use and mobile compatible.

Aug 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use. I do surveys for other companies and their software gives me way more headaches. The refresh pages always work which is also nice. Don't have to start over from scratch.

Cons: There are no major cons. Sometimes it takes awhile for the page to load but that likely has more to do with my internet speed then the software.

Overall: There are cash rewards from the survey company for compeletion of surveys. That is the incentive to use it.

I've never had any problems using this. Therefore I have never needed any customer support.

Aug 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ease of use. This makes it enjoyable to use. I never have any errors when using this so there's no frustration.

Cons: I can't think of anything I don't like. I would be unhappy if it froze or locked up but it's never happened to me.