Oracle

Oracle IT Service Management

4 / 5 1 review


Average Ratings

1 Review
  • 4 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

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About Oracle IT Service Management

Oracle IT Service Management (ITSM) Suite is the complete, integrated solution that powers information-driven business excellence.


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Oracle IT Service Management Features

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Oracle IT Service Management Reviews Recently Reviewed!


Capterra-loader

Its really cloud based, and has the oracle support.

May 04, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: it's tottally confugurable, good integration with enterprice legacy system using our web services in Oracle Service Bus (OSB).

Cons: The customization isn't easy to perform. The OSB was really a great advantage I don't know how would be the service integration without it.

Overall: The Oracle support that we had