# Personio Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Personio the right Human Resources solution for you? Explore 312 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158622/Personio/reviews --- Personio 4.3 (312) [View alternatives](https://www.capterra.com/p/158622/Personio/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 20th, 2026 # Reviews of Personio Ease of use 4.4 Customer Service 4.5 ## Pros and Cons in Reviews Responsive and helpful assistance 90% positive reviews out of 96 Most reviewers indicate customer support responds quickly, offers multiple help channels, and provides useful guidance throughout implementation and ongoing use. Carina G Senior HR Project Manager - Learning Development, 1,001 - 5,000 employees. "Prioritizing customer satisfaction, Personio emphasizes a robust customer success program." Frequent technical and reporting problems 61% negative reviews out of 44 Some users report bugs and issues cause unreliable reporting, slow fixes, and recurring technical disruptions that hinder daily operations. Intuitive and accessible platform 90% positive reviews out of 71 Most users report ease of use enables quick onboarding, clear navigation, and efficient handling of daily HR responsibilities. Comprehensive HR process automation 91% positive reviews out of 47 Most reviewers describe hr management as centralizing data, automating tasks, and streamlining workflows, significantly reducing manual effort. Joshua W Research Associate, 51 - 200 employees. "What I really like about Personio is how it brings so many HR processes together in one place." ## Showing most helpful reviews Showing 1-25 of 312 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Thomas K. Director HR Legal Services Used the software for: 1-2 years ### "A very good decision I am still proud of" September 4, 2019 4.0 Difficult. I like it! Had some experience with Workdays in the company before and was at the beginning a kind of sad that little business has not the budget for such software. But now I am even happier because Personio not only is quiete as good - it is even better for small business purpose because it's less complex and allowes to stremline processes better for our needs. Pros It's HR Software with service for every employee, managers etc. - and so what I like most is, that nearly everybody likes to use it though we did not have much training effort. Big benefit (usualy) is as well, that Personio has an ongoing development nad gets even better every month. Cons Some "improvements" - especially in design - are not really steps forward but seem to complicate work - but usually respective suggestions are heared and drawn into account. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing Personio Originally becasue Personio was the only Provider with servers lokated in Germany (it was the time of the new data protection rules). And it was real SAS while one of the other products (the European one) would have to be customized with big effort (and costs)... Review Source VR Verified Reviewer IT Specialist Oil & Energy Used the software for: 1-2 years ### "Easiest to implement HR tool " June 3, 2023 5.0 We implemented Personio as Serdar Plastik's first core HR tool. Applicant & personnel management, payroll, employee forms and surveys, and approval flows were all shifted into the system in a short amount of time. It was very easy to set up on the IT side, but a bit harder to implement across the organization due to a lack of support documentation. But once we had it up and running:- It saved our HR team hundreds of hours from having to push papers around- Reduced human error - Provided us a more objective way to evaluate applicants- Increased our data integration abilities Pros It supports advanced automations which is fantastic because:1. The system largely eliminates human error and doesn't cause our HR staff a lot of issues.2. The data is sent over to our other tools very smoothly. Cons English support is a bit lacking. Also, there are recurring performance issues in the applicant management dashboard. We submitted a ticket but the issue wasn't solved for a couple months Alternatives considered [Sage HR Online](https://www.capterra.com/p/148336/Sage-HR-Online/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing Personio The other tools seemed unnecessarily expensive for the scale we were wanting to implement it in at that time Review Source TS Tereza S. HR Information Technology and Services Used the software for: 6-12 months ### "Missing features, unhelpful customer support, no room for error" June 7, 2023 1.0 very negative, started ok, but worsened over time- support is very bad - just "here is a link and read about it on our helpdesk page" - there is not time for that- had to push to even get in touch with my account manager- no notification on automatic ANNUAL renewal - this i find very unfair; if we are locked in for another full year and still need to renegotiation the conditions, would expect a call well in time so we can decide to cancel- issues with vacation day calculations Pros european based company, fairly easy to navigate Cons customer support is very unhelpful, the tool is immature, there are a lot of logic mistakes - e.g. no room for error - if you mess up, you cannot correct it, you need to delete the whole user. Review Source BC Bart C. Head of People and Culture E-Learning Used the software for: 2+ years ### "Promising product with some challenges, recommended" November 6, 2024 4.0 They also have a decent amount of workflows that you can build to automate your processes. Easy to set language you prefer the tool to work in. You can handle proper review cycles, a product still in development but may have a fairly promising future. Pros They are constantly developing and holding the end user in mind fairly well. For the German Market they are very adequate and they can handle complex payrolling and the different bureaucratic administrative requirements in German labour and law. Cons They sometimes lack specific localisation such as Netherlands holiday allowance. You need to buy extra entities if you fully want to embrace international. Review Source BO Babatunde O. SEO Marketer Marketing and Advertising Used the software for: 6-12 months ### "Best in class employee management tool" May 3, 2025 5.0 Personio was easy to use, I could easily figured out how to create tickets, request holidays and simple requests to HR. Pros Simple uncomplicated work management app. I love the fact that they made it easy and focused on just what i need to request holidays, view my work documents, request reimbursements and everything related to my employment. Cons There could be other features for adding quarterly reviews and some reporting to enhance performance review just like some competitors. Review Source CB Christoph B. COO Hospitality Used the software for: 2+ years ### "Easy to use tool - easy to handle for employees" April 17, 2025 4.0 Easy to use tool - widely accepted through the company, also for all entities and countries. Needs little to no onboarding from user side. Pros Time submission, absentee, vacation, leave mgmt all in one place. Nice visualization for org structures and easy to self service for employees Cons Document management such as reference letters are difficult to handle, little automation to write and create. Review Source MH Maia H. Manager Environmental Services Used the software for: 1-2 years ### "A clear, chic intuitive interface with all the relevant info one would look for." January 6, 2025 5.0 Excellent. Clear, chic interface. Also great to have the photos so you know people within the organisation immediately. Easy to edit and request changes with HR. Pros It is very intuitive. I also love the dashboard that gives you a clear overview of the info you need. Cons I sometimes get confused when the absences are limited to the year (ie overcarried absences arent subtracted from the total). Review Source MW Maxi W. Controller Information Technology and Services Used the software for: 1-2 years ### "User friendly all-around HR-tool" December 19, 2024 5.0 Pros Very user-centered design. The frequently used functions are all accesible within one or two clicks. Cons It would be great if they would have templates for frequently used times when clocking the working hours. So that you don't have to enter the same times every day manually Review Source SK Simone K. AE Hospitality Used the software for: 6-12 months ### "Helpful for the on- and offboarding process" January 27, 2025 4.0 It has very good features, I enjoy the options for example for peer and management reviews, but the usability could be improved. Pros I was easy to keep an overview over what still needed to be done, it made the onboarding and offboarding process very easy Cons I am not a big fan of the layout, it is unnecessarily complex and easy to miss things Review Source AA Abdul-Gafar A. IT Systems administrator Computer Software Used the software for: 6-12 months ### "Robust HR Management Sytem" November 13, 2024 5.0 Pros Very useful tool for all-round employee management Cons Can get quite expensive but at the end of the day it's worth the price Review Source JJ Jale J. Sales Enablement Manager Internet Used the software for: 6-12 months ### "Provides what is needed " June 27, 2024 4.0 I use it only for requesting sick leave/holiday and checking the org chart. Therefore, I am not spending too much time on Personio but have neither an awesome neither a bad user experience. Pros Personio has nice and clean aesthetics which I appreciate. Cons As Personio is a well-known tool I expect a bit more user-friendly interface and expect more innovative features Review Source PG Peter G. Head of Analytics Consumer Goods Used the software for: 1-2 years ### "Intuitive, " May 23, 2024 5.0 Very positive. General usability is excellent. Pros I appreciated that multiple managerial functions that were previously in disparate systems (i.e. time tracking, candidate management, job postings) are available in a single place. Cons No strong drawbacks that I have observed. Review Source VR Verified Reviewer Paid User Acquisition Specialist Computer Software Used the software for: 6-12 months ### "Very simple but effective HR tool" August 1, 2023 5.0 We were very happy with how Personio was able to boost our HR work. I only used it myself when managing the HR tasks of my department, so I'm not familiar with some of the modules. But the ones I was able to use, I was very satisfied with the automated workflows, report tools, data syncing, and all the other stuff they offer. Pros The onboarding module was a treat to use for our marketing dept. It's easy to assign and monitor each step within the onboarding flow. The automated assignments and reports are also a great addition Cons The advanced field options for the course assignments are very limited. There really isn't much advanced logic other than basic if conditionals Review Source VR Verified Reviewer CHRO Venture Capital & Private Equity Used the software for: 2+ years ### "Strong tool for all things HR" April 17, 2024 5.0 Really enjoy working with the tool! It easy to implement and employees outside of HR find it easy to use. Pros One tool for almost all relevant HR topics Cons The recruiting module could be stronger but it's still sufficient for small and mid-size companies Alternatives considered [HiBob](https://www.capterra.com/p/156106/Hibob/) Reason for choosing Personio Better use experience and easy to set up. Review Source Veit G. CEO Translation and Localization Used the software for: Less than 6 months ### "Personio" September 8, 2022 5.0 I believe that Personio really helps us to become a better company on the operational side of things. Also, they really listen to what you have to say. Personio is under constant development and since it is a SaaS product, new and useful features will pop up all the time as part of your SaaS plan. Pros I like the UI. Most of it is self-explanatory and specific topics can also be found by entering a search term, for instance "notification", into a Google type search window. Personio's implementation team has some really bright people who understand what your needs are. I think we had 6 video calls over a period of six weeks. They help companies with the implementation because a lot can go wrong: users getting to little or too many access rights, workflows not defined properly, data not imported correctly etc. Cons Sometimes there are global system outages. Also, synchronisation with the Outlook calendar is a bit bumpy. Review Source Melina F. People Operations Manager Automotive Used the software for: 1-2 years ### "All in all a great software with a wide range of helpful features for HR & high data protection" September 3, 2018 4.0 All in all our company is very satisfied with Personio. Especially to emphasize is the very friendly customer service. Personio takes care of the needs and problems and tries to improve continuously. Furthermore we have to highlight that the bugs we had to deal with became much less. Pros Compared to other software for HRM, it is very easy to understand and to handle for the whole company with a great interface and all useful functions you need for a good HR management, including a safe data protection which is very important. It is well structured and helpful for the preparatory payroll (incl. time tracking of working students etc). The Customer Support is always friendly, fast and helpful- until now we have never had a negative experience. Great price-performance ratio. From recruiting-side, a big plus is that you can easily customize the evaluation forms. In general, Personio develops the software continuously and implements new helpful functions. (+introductions via little webinar's). Cons Sometimes the reports are not correct or have bugs. For the recruiting area, there is still some room for improvement, for example, the integration with outlook. Although it has become much less, there are still every now and then bugs which sometimes effects the communication with the candidate negatively. Review Source KM Kefiloe M. Human Resources Practitioner Staffing and Recruiting Used the software for: 1-2 years ### "Streamlined HR Performance." February 26, 2024 5.0 As a practitioner in HR it's a core tool in all the day to day activities such as attendance performance,payroll , time sheet and employees welfare , it's been of great assistance in this. Pros It has streamlined administration activities by the HR by simply tracking all the projects and tasks as well as employees performance in one place. Improved transparency in employment and pay roll. Integration with many systems at our disposal made it even more reliable. Cons It had a great return on investment and achieved almost all the objectives expected and so I'm thrilled by it's performance. Review Source CS Christian S. Manager Corporate Services Computer Software Used the software for: 1-2 years ### "Happy administrator feedback" September 5, 2019 4.0 On the whole very satisfied. The tool covers our complex requirements very well. Feedback is processed quickly. Personio develops quickly which is mostly positive. Sometimes there are smaller obvious errors with releases. We use the SW over 3 countries. This works quite well. Partly one notices, that it was primarily developed for the German market (e.g. with withdrawals and holidays adaptations). Otherwise, it is a great relief for us compared to the many manual processes we had before. It requires relatively little to no instruction effort for the employees. We have only adapted the presentation of Personio and handed it over to the employees and this works well. Many things can be configured so that you also have control over the data that is captured. Pros It can be easily configured. The fast implementation. Good and fast customer service. All inquiries are answered within 24 hours (weekdays) and 80% of inquiries are resolved within 24 hours. Usually within 6 hours. The software is constantly evolving and is becoming even more customer-friendly. Cons Partly the red thread through the SW is missing. For example, the date can only be recorded with 24/12/2019 at one location while it must be recorded with 24.12.2019 at another location. There are newer reports, especially in recruiting, where the figures are not correct. Further input fields do not always correspond to the same logic. So you have to be careful in the salary area if you overwrite a number in the salary field, an additional "0" is added. Just some small things. Reason for choosing Personio Price/Performance Fast implementation Friendly, mostly competent employees Self-explanatory for employees Appealing Review Source LB Lorenz B. Structural Engineer Aviation & Aerospace Used the software for: 1-2 years ### "A well functioning HR system" April 18, 2024 5.0 Pros Personio operates seamlessly. The login process is extremely straightforward, and the interface is highly intuitive. Cons There isn't much negative to say about Personio. Review Source MA Monika A. Head of HR Information Technology and Services Used the software for: 2+ years ### "Userfriendly " August 18, 2022 5.0 Love it! The Sales Manager and Implementation Manager were very helpful Pros The software is easy to use and all the most important aspects of HR can be portrayed in Personio. All employee data can be stored there safely. Also, Personio provides helpful webinars and lots of additional materials such as document templates, employee surveys, and best practices for any topics which are very helpful. Cons The Recruiting part is maybe a bit less intuitive compared to other software that specialize in Recruiting Reason for choosing Personio Because it has good reviews and a strong reputation and because I used it in previous companies. Review Source MN Manuela N. HR Manager Information Technology and Services Used the software for: 1-2 years ### "Review of 1 year with personio" June 15, 2022 4.0 all colleagues have an overview about their personal data and HR documents, they can see the absence of the team members (even with a exchange with our team calender) and the administration of holidays is quite easy. Pros It's really easy to use and implement the tool. And I really like the support material - you can find very good articles about each topic and question and if I cannot find the answer there - I get quick help from the support team Cons some features are only provided on the basic level - but telling it to the support can help, one of my issues is now solved and a new standard in the protfolio. but it would be great to have the possibility to set a date when I want to send a message to a applicant. Review Source SI Shaista I. Software Engineer Financial Services Used the software for: 6-12 months ### "A must have tool for HR related stuff" April 4, 2024 4.0 Pros It has become a regular part of my job. I clock in using Personio and it is very simple and straight forward. I can add multiple breaks in my daily hours log. All my information is stored at one place, and i got notification if any of my credential is expiring soon. The onboarding section and Vacation management modules are very handy. Cons It could be a little tricky sometimes for new users to get a hold of it, other than that, I dont have any complaints. Review Source aT asad T. Research Assistant Education Management Used the software for: 1-2 years ### "Really helpful in office Management" January 20, 2024 5.0 Pros The portal is really helpful in keeping the record of employee's information, payroll management and attendance. Cons Trainings module can be improved. New update on attendance is not easily interpretable. Review Source FE Florian E. CFO Computer Software Used the software for: 2+ years ### "Game Changer in our HR Efficiency" September 19, 2019 5.0 Actually, as a fast-growing company 2 years ago, we were just looking for a recruiting solution and found Personio. Already during the two-week test phase we had all our employees with many individual attributes live on their own and only on the basis of the educational Videos. We now have a vast variety of templates so we can do a lot of manual work more efficiently through Personio and focus on strategic HR topics. And this, although we do not use some features because they do not fit our processes, such as Performance or payroll. Pros Ease of use Excellent UI Great flexibility with templating, Attributes etc. Automatisation of the Recruiting Process Highly efficient Cons No Datev interface Many of our suggestions were received as feature requests, without feedback and without implementation Many new developments, especially in recruiting, have not led to an improvement, but have taken the clarity Review Source VR Verified Reviewer Chief Growth Officer Internet Used the software for: 2+ years ### "Clear recommendation for SMEs" August 12, 2020 5.0 Pros \- As we were one of the early adopters, we got personio for quite a cheap rate - There was no tool that was as comprehensive and could be used without GDPR issues - It saves a lot of time vs. our setup before, which was Excel Cons \- There are a few open requests from our side regarding more flexible reportings - There is an obvious bug in the dashboard that just doesn't get solved (always shows that "everyone is in the office today") Alternatives considered [HeavenHR](https://www.capterra.com/p/155046/HeavenHR/) Review Source Similar Products Featured ## Related categories [Human Resources](https://www.capterra.com/human-resource-software/)[Applicant Tracking](https://www.capterra.com/applicant-tracking-software/)[Onboarding](https://www.capterra.com/onboarding-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.