--- title: "RQ Retail Management Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about RQ Retail Management Software - reviews, pricing plans, popular comparisons to other Retail POS System products and more." source_url: "https://www.capterra.com/p/15866/RQ/" page_type: "product" language: "en" --- # RQ Retail Management Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) RQ Retail Management ## What is RQ Retail Management? With a focus on innovation, agility, and service, iQmetrix is the premier provider of retail management solutions for specialty retailers. Our powerful and intuitive retail management software, RQ, provides features to manage and streamline the core functions of business, like POS, CRM, inventory management, HR and accounting, while also providing innovative applications to accelerate profits including marketing, advanced reporting, and analytics, and Sales Force and service automation. ## What is RQ Retail Management used for? [Point of Sale](https://www.capterra.com/point-of-sale-software/)[Retail POS System](https://www.capterra.com/retail-pos-system-software/)[Retail Management Systems](https://www.capterra.com/retail-management-systems-software/) Top alternative Featured Overall rating Based on 58 user reviews Reviews sentiment Positive 90% Neutral 5% Negative 5% Starting price $110 Other, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for RQ Retail Management?[Manage this product listing](https://www.g2.com/products/iqmetrix-interconnected-commerce/claim_requests/new?auto=true) ## RQ Retail Management Overview Updated September 2026 AI summary RQ Retail Management offers businesses of all sizes a retail POS solution that covers point of sale, retail management, and inventory needs across various locations. It supports barcode scanning, discount and gift card management, payment processing, and sales reporting, with optional features such as commission management, loyalty programs, and eCommerce integration. Deployment options include cloud, web, Windows, and iOS devices. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### RQ Retail Management 4.3 (58) VS. [3.8 (728)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Starting Price $110 Other, Per Month Starting Price $349 Flat Rate, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (58) Ease Of Use 3.8 (728) Value For Money 4.4 (32) Value For Money 3.6 (681) Customer Service 4.2 (53) Customer Service 3.6 (703) ## RQ Retail Management alternatives [4.8 (188)](https://www.capterra.com/p/76636/RetailEdge/reviews/) Starting price $495.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.4 (278)](https://www.capterra.com/p/172058/Meevo-2/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.8 (431)](https://www.capterra.com/p/113530/Phorest-Salon-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (669)](https://www.capterra.com/p/93446/AestheticsPro/reviews/) Starting price $160.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/15866/RQ/alternatives/) ## FAQs about RQ Retail Management Overview ### What problems does RQ Retail Management solve? RQ Retail Management solves slow checkout, difficult inventory lookups, manual billing, and scattered reporting by giving retail teams an intuitive POS and centralized access to sales, employee, and operations data. Store managers, front-line staff, and owners benefit most because onboarding new hires, tracking commissions, and pulling reports becomes faster and less error-prone. Answer based on 25 reviews Overview ### Which roles and teams benefit most from RQ Retail Management? RQ Retail Management is most used by retail managers, sales teams, and store operations leaders who need to oversee transactions, inventory, and staff performance. Owners and founders use it to monitor store activity and profitability, while customer-facing associates rely on it for faster checkout, product lookups, and consistent service. Answer based on 37 reviews Overview ### What company size and specific industries is RQ Retail Management built for? RQ Retail Management is designed for specialty retailers, serving businesses with anywhere from 2 to 4,000 or more locations and supporting unlimited users. It is built for retail operations that need a system suited to multi-location specialty retail companies, from smaller chains to very large enterprises. Features and Usability ### What are the key features of RQ Retail Management? RQ Retail Management includes core retail tools like point of sale (POS), inventory management, invoicing, customer accounts, and scheduling. Differentiating capabilities include detailed reporting and analytics, multi-location inventory tracking, commission management, and purchase ordering. Reviewers also frequently mention CRM, payroll-related time tracking, and dashboard visibility. Answer based on 25 reviews Integrations ### Which third-party tools and platforms does RQ Retail Management integrate with? RQ Retail Management integrates with nine third-party tools and platforms, including Arcade, Elavon, Heartland Payments+, Intelocate, OneSource, SimpleTexting, Smart Access, Statflo, and tracpoint. These catalog integrations cover payments, retail operations, access control, and customer messaging. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does RQ Retail Management offer? RQ Retail Management provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided instruction, scheduled group learning, written reference material, and self-paced video review for teams getting started with the software. Answer based on 6 reviews Getting Started and Support ### What customer support options does RQ Retail Management offer, and how do users rate the experience? RQ Retail Management offers email/help desk, FAQ/forum, phone support, and chat. Many users describe support staff as friendly, responsive, and able to resolve issues promptly, especially by phone and email. Others report inconsistent technical help, unhelpful documentation, unresolved problems, and frustration when updates introduced bugs or removed useful features. Answer based on 18 reviews Features and Usability ### How good are the reporting features? RQ Retail Management offers broad reporting tools that work well for sales, staff performance, inventory, and store analytics. Many retail managers value the built-in reports, saved report access, and export options for deeper analysis. Some users still want more customization, clearer column labels, and better performance when many locations run reports together. Answer based on 15 reviews Bugs and issues ### Does RQ Retail Management have bugs or performance issues? RQ Retail Management shows recurring stability and update concerns for many retail teams. Users often mention freezing, slow loading, lag during reports or item updates, and occasional crashes during sales, especially in busy stores. Some teams also find frequent updates disruptive, though others note fixes arrive quickly and ongoing improvements do help. Answer based on 21 reviews ## Features AI summary Based on 1,708 Retail POS System reviews Capterra reviewers highlight these as the top features buyers look for in a Retail POS System: - **Inventory Tracking** (**61%** of reviewers rated this feature as critical) - **Point of Sale (POS)** (**70%**) - **Credit Card Processing** (**70%**) RQ Retail Management includes **Inventory Tracking** and **Point of Sale (POS)**, giving retailers the tools to monitor stock levels accurately and handle in-store transactions efficiently. However, it does not include **Credit Card Processing**. Instead, it offers other important capabilities that reviewers also value, including **Payment Processing** (**57%**), **Activity Dashboard** (**58%**), and **Electronic Payments** (**59%**). These features help businesses manage payment workflows, keep track of daily operations, and support digital transactions, allowing teams to run retail locations with better visibility and faster checkout processes. Inventory Tracking 3.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Payment Processing 3.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Sales Reports 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Reports specific to sales analysis for trends and strategies Barcode/Ticket Scanning 3.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Scan barcodes to ensure accurate pricing and label tracking Inventory Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Customer Accounts 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Record customer information, purchase history, and other notes RQ Retail Management 39 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Marketing: Create and send email blasts/campaigns - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Forecasting: Form predictions based on past and present data/trends - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Layaway Management: Purchasing method in which a consumer places a deposit on an item for later pick-up when they come back and pay the balance - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Merchandise Management: Provides intelligence to make the right inventory purchasing decisions. - Multi-Location: Manage and support multiple locations - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Ordering Automation: Automate order processes to improve operational efficiency in fulfillment, shipping, and more - Payment Processing: Accept, record, and reconcile financial transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Purchase Order Management: Create, send, and track purchase orders and their statuses - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Retail Management: Manage sales in retail stores - Retail POS: For retailers - Returns Management: Track and facilitate returns of products sold - Sales Reports: Reports specific to sales analysis for trends and strategies - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period --- Get Advice We can help you find the software with the features you need. Features 4.4 (58) 4.4 Based on 58 reviews ## Pricing Value for money 4.4 (32) Basic $110.00 Other,Per Month Value for money 4.4 (32) 4.4 Based on 32 reviews ## Integrations [ SimpleTexting](https://www.capterra.com/p/145859/SimpleTexting/)[ Heartland Payments+](https://www.capterra.com/p/119791/Heartland-Payment-Processing/)[ Arcade](https://www.capterra.com/p/174248/Arcade/)[ Elavon](https://www.capterra.com/p/183057/Elavon/)[ Statflo](https://www.capterra.com/p/203673/TextKit/)[ Intelocate](https://www.capterra.com/p/178381/Intelocate/)[ OneSource](https://www.capterra.com/p/85890/OneSource/)[ Smart Access](https://www.capterra.com/p/213462/Smart-Access/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (53) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (53) 4.2 Based on 53 reviews ## User reviews Overall rating 4.3 Based on 58 reviews Filter by rating 5(23) 4(25) 3(7) 2(2) 1(1) Mentioned topic Sorted by most recent AL Austin L. Manager Information Technology and Services ### "POS - barely usable with endless headache" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 9, 2024 Awful. Over-priced, feature barren, archaic, zero technical support, documentation available was unhelpful, 0 solutions offered when experiencing problems. Stay away from this company. If you have to use this software, be prepared to figure out your issues on your own. Pros Reporting. I do like the custom reports and some of the other analytical details I could gather about the performance of my staff. Still, their were odd limitations in what kind of data I could gather. Cons Almost everything. Their supposed repair module was almost unusable. Note taking and device tracking was nearly non-existent or useless when possible. Software was slow and it was too difficult to do simple things like change inventory quantities or set new prices. The credit card processing we were required to use was expensive and feature barren. Tap, for example, used to work. One day it just stopped and did not come back for over two years. Attempts to contact and get assistance with any issue were always futile. On occasion one would get a response, but the issue was never resolved. One of our stores had to be deleted and a new store created just to get a basic feature to work again and this was a solution that I had to figure out rather than getting any help from the RQ "Team". I have nothing but disdain for this company and this software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RF Rickie F. SALES Telecommunications ### "RQ RETAIL MANAGEMENT " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 15, 2024 EASY SET UP GREAT INVOICING RETAIL INVENTORY AND REPORTS. HIGHLY RECOMEND Pros USING THIS PLATFORM FOR SEVERAL YEARS VERY EASY TO USE. Cons OCCASSIONAL ISSUES WHEN ENTERING NEW PRODUCT BARCODES INTO SYSTEM Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MC Madison C. Sales Telecommunications ### "Review of RQ as a whole" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 9/10 September 21, 2023 Pros Easy to learn and use. Lots of different features and reports to pull. Was utilized hourly if not constantly Cons Sometimes was slow or would crash, but could have been an issue with our computer Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CI Casey I. Store Manager Retail ### "Excellent product for integration" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 May 24, 2022 Pros I have used this product for 6 years in my current role, and it is one of the most utilized programs we have. The integration with a lot of the other tools we have Statflo, Shiftlab, ...etc makes it very convenient and efficient. Cons Some of the software updates can be inconvenient, but they're usually quick to update and fix any bugs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GS Glenn S. Talent Development Manager Telecommunications ### "Great For Retail Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 May 26, 2021 Overall we use RQ to manage our time cards and schedules and we used it heavily in the past to manager all inventory. It was very useful but does take some additional training if you want to fully use it. Pros Love how you can clock in and out and can utilize different sales reporting and inventory management. Cons Some of the features like report needs to be customized and can be somewhat confusing on how to put together sales reporting. The schedule feature can also be somewhat confusing to put together. Some additional training on the software is highly encouraged. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Tammy P. DM Telecommunications ### "LOVE LOVE LOVE" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 6, 2020 I think its a great tool for employers and employees. Pros The ease of the software was so amazing even my newbies could figure it out without us showing them. The employees could figure up their commission without confusion. They could even add their personal favorite widgets to their own home screens. Cons I didnt like that we could not get our commission structure to upload so the widget that they offered would reflect employee commission correctly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AC Allen C. Senior Sales Associate Wireless ### "Pros and Cons about RQ. " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 October 11, 2019 Pros Easy to use and user-friendly software. Once, you get used to the software, everything will be easier to understand. Cons RQ sometimes has issues when doing a different task within the system. It would freeze up and laggy sometimes and you would have to restart the RQ or the computer to fix the issue. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DOMINIC J. Regional Sales Manager Retail ### "Good Product For Cellular Dealer Channel" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 3, 2019 Overall great and would recommend to all cellular dealers for each carrier. Pros The ease in inputting a sale in the system when scanner and computers are working in sync. The reporting functionality to show how much money the sales rep and the store generated for the sale. Cons The slow down periods when multiple people are running reports all at the same time. For instance big holiday shopping times all store locations wouldn't be able to run sales reports. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RC Ron C. Senior Advocate Telecommunications ### "Great for sales" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 16, 2019 Pros The updates and improvements has helped since I've first used it. Cons Sometimes there's a few problems like updating customer's account info. It won't continue because the autofill feature messes up the page. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Ian B. Retail Sales Consultant Retail ### "RQ is perfect for a small business when dealing with cashflow." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 July 11, 2019 Overall, RQ is an easy to use, highly detailed software option for small businesses handling cash transactions on one hand and credit card payments on the other hand. The user interface also requires a login for each employee to account for liability and security, a quick summary of cashflow and daily projections. One last thing to say about RQ is they have support for mobile applications as well accounting for product inventory. Pros What I like most about RQ is the ease of use and designated tabs for payment and cash handling. Cons What I like least about RQ it will sometimes glitch at end of day processing and show a cash count as (over) when it’s exact. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/15866/RQ/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Epos Now vs RQ Retail Management](https://www.capterra.com/compare/15866-152638/RQ-vs-Epos-Now)