--- title: "RQ Retail Management Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about RQ Retail Management Software - reviews, pricing plans, popular comparisons to other Retail POS System products and more." source_url: "https://www.capterra.com/p/15866/RQ/" page_type: "product" language: "en" publication_date: "2026-11-01" --- # RQ Retail Management Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 1, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) RQ Retail Management ## What is RQ Retail Management? With a focus on innovation, agility, and service, iQmetrix is the premier provider of retail management solutions for specialty retailers. Our powerful and intuitive retail management software, RQ, provides features to manage and streamline the core functions of business, like POS, CRM, inventory management, HR and accounting, while also providing innovative applications to accelerate profits including marketing, advanced reporting, and analytics, and Sales Force and service automation. ## What is RQ Retail Management used for? [Point of Sale](https://www.capterra.com/point-of-sale-software/)[Retail POS System](https://www.capterra.com/retail-pos-system-software/)[Retail Management Systems](https://www.capterra.com/retail-management-systems-software/) Top alternative Featured Overall rating Based on 58 user reviews Reviews sentiment Positive 90% Neutral 5% Negative 5% Starting price $110 Other, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for RQ Retail Management?[Manage this product listing](https://www.g2.com/products/iqmetrix-intelligent-commerce/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### RQ Retail Management 4.3 (58) VS. [3.8 (733)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Starting Price $110 Other, Per Month Starting Price $349 Flat Rate, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (58) Ease Of Use 3.8 (733) Value For Money 4.4 (32) Value For Money 3.6 (686) Customer Service 4.2 (53) Customer Service 3.6 (708) ## RQ Retail Management alternatives [4.8 (188)](https://www.capterra.com/p/76636/RetailEdge/reviews/) Starting price $495.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.4 (296)](https://www.capterra.com/p/172058/Meevo-2/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.8 (431)](https://www.capterra.com/p/113530/Phorest-Salon-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (685)](https://www.capterra.com/p/93446/AestheticsPro/reviews/) Starting price $160.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/15866/RQ/alternatives/) ## FAQs about RQ Retail Management Overview ### Which roles and teams benefit most from RQ Retail Management? RQ Retail Management is most used by store managers, sales managers, and sales associates who handle point-of-sale transactions, inventory, customer accounts, and daily store activity. Sales operations and business leaders use it to oversee performance and reporting, while customer service, warehouse, and training teams support order fulfillment, staff readiness, and customer issue resolution. Answer based on 37 reviews Overview ### What company size and specific industries is RQ Retail Management built for? RQ Retail Management is designed for specialty retailers of all sizes, from small chains with a few locations to large enterprises with 4,000 or more stores. It is suited to retail organizations that need support for unlimited users across multi-location operations. Features and Usability ### What are the key features of RQ Retail Management? RQ Retail Management includes core retail management, accounting, customer management, marketing automation, and scheduling. Its most-discussed capabilities include point of sale (POS), inventory management across multiple locations, invoicing, and detailed sales and employee performance reports. Users can also manage orders, commissions, customer accounts, and retail transactions from one system. Answer based on 25 reviews Limitations ### Does RQ Retail Management have bugs or performance issues? RQ Retail Management helps retail teams manage daily operations, but some users encounter freezing, slow loading, crashes, and glitches during sales or account changes. Frequent updates can also alter familiar workflows, although support may resolve reported issues quickly. Performance concerns appear especially disruptive for busy stores handling high transaction volumes. Answer based on 21 reviews Integrations ### Which third-party tools and platforms does RQ Retail Management integrate with? RQ Retail Management integrates with 9 third-party tools and platforms, including payment and communications systems such as Elavon, Heartland Payments+, SimpleTexting, Statflo, Arcade, Smart Access, Intelocate, OneSource, and tracpoint. These catalog integrations cover payment processing, messaging, access control, and retail operations. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does RQ Retail Management offer? RQ Retail Management provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars offer scheduled group learning, documentation provides written reference, and videos give self-paced walkthroughs. Answer based on 6 reviews Getting Started and Support ### What customer support options does RQ Retail Management offer, and how do users rate the experience? RQ Retail Management offers Email/Help Desk, FAQ/Forum, Phone Support, and Chat. Many users describe support staff as friendly, helpful, and responsive, with issues often fixed promptly. However, some report unresolved technical problems, unhelpful documentation, and repeated calls for assistance when software issues disrupt operations. Answer based on 18 reviews Features and Usability ### How well does RQ Retail Management handle reporting? RQ Retail Management provides detailed reporting for sales, employee performance, store activity, and inventory trends. Retail managers value the broad report selection, saved reports, exports, and business intelligence options for custom analysis. Some users find report setup confusing, want more customizable fields, or question inconsistent column labels and calculations. Answer based on 15 reviews Features and Usability ### What features does RQ Retail Management include? RQ Retail Management combines point-of-sale, inventory, employee, finance, operations, and reporting tools in one retail system. Small business teams value its easy navigation, personalized dashboards, commission visibility, and cross-store inventory search. Limitations include fewer home-screen widget choices for some users and no iPad application or functionality. Answer based on 13 reviews ## Features AI summary Based on 1,708 Retail POS System reviews Capterra reviewers highlight these as the top features buyers look for in a Retail POS System: - **Inventory Tracking** (**61%** of reviewers rated this feature as critical) - **Point of Sale (POS)** (**70%**) - **Credit Card Processing** (**70%**) RQ Retail Management includes **Inventory Tracking** and **Point of Sale (POS)**, giving retailers the tools to monitor stock levels accurately and handle in-store transactions efficiently. However, it does not include **Credit Card Processing**. Instead, it offers other important capabilities that reviewers also value, including **Payment Processing** (**57%**), **Activity Dashboard** (**58%**), and **Electronic Payments** (**59%**). These features help businesses manage payment workflows, keep track of daily operations, and support digital transactions, allowing teams to run retail locations with better visibility and faster checkout processes. Inventory Tracking 3.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Payment Processing 3.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Sales Reports 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Reports specific to sales analysis for trends and strategies Barcode/Ticket Scanning 3.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Scan barcodes to ensure accurate pricing and label tracking Inventory Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Customer Accounts 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Record customer information, purchase history, and other notes RQ Retail Management 39 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Marketing: Create and send email blasts/campaigns - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Forecasting: Form predictions based on past and present data/trends - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Layaway Management: Purchasing method in which a consumer places a deposit on an item for later pick-up when they come back and pay the balance - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Merchandise Management: Provides intelligence to make the right inventory purchasing decisions. - Multi-Location: Manage and support multiple locations - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Ordering Automation: Automate order processes to improve operational efficiency in fulfillment, shipping, and more - Payment Processing: Accept, record, and reconcile financial transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Purchase Order Management: Create, send, and track purchase orders and their statuses - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Retail Management: Manage sales in retail stores - Retail POS: For retailers - Returns Management: Track and facilitate returns of products sold - Sales Reports: Reports specific to sales analysis for trends and strategies - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period --- Get Advice We can help you find the software with the features you need. Features 4.4 (58) 4.4 Based on 58 reviews ## Pricing Value for money 4.4 (32) Basic $110.00 Other,Per Month Value for money 4.4 (32) 4.4 Based on 32 reviews ## Integrations [ SimpleTexting](https://www.capterra.com/p/145859/SimpleTexting/)[ Heartland Payments+](https://www.capterra.com/p/119791/Heartland-Payment-Processing/)[ Arcade](https://www.capterra.com/p/174248/Arcade/)[ Elavon](https://www.capterra.com/p/183057/Elavon/)[ Statflo](https://www.capterra.com/p/203673/TextKit/)[ Intelocate](https://www.capterra.com/p/178381/Intelocate/)[ OneSource](https://www.capterra.com/p/85890/OneSource/)[ Smart Access](https://www.capterra.com/p/213462/Smart-Access/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (53) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (53) 4.2 Based on 53 reviews ## User reviews Overall rating 4.3 Based on 58 reviews Filter by rating Counts reflect reviews available in this feed. 5(23) 4(25) 3(7) 2(2) 1(1) Mentioned topic Recent reviews first, then most helpful RE Reviewer Sales Used the software for: 1-3 years ### "Review of RQ as a whole" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 9/10 September 25, 2023 Pros Easy to learn and use. Lots of different features and reports to pull. Was utilized hourly if not constantly Cons Sometimes was slow or would crash, but could have been an issue with our computer Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer ### "RQ from iQMetrix - a brief review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 8, 2014 Pros The best parts of this software are perhaps not features of the software at all, but rather the support you receive from the company. In email, phone, and online message boards, iQMetrix truly responds to its users and community in a way that goes beyond any expectations. They also hold training events and summits for their community and users to network and discover, which have been instrumental in propelling our knowledge and usage of the software. The software itself is generally intuitive and easy to use. Its layout makes it very easy for anyone who is new to the program to pick up the methods and perform sales and other basic tasks with little to no training. The deeper you dig into the program, the more you realize just how comprehensive the power to control everything in the company can be through this single source. The obvious management portions are there for inventory, operations, and finance, but the real gem is the suite of reporting that is baked in to the system. While there is very little you are unable to find using the baked-in reporting, any further reporting can be augmented by exporting these reports to Excel and using your own analytics teams to dive deeper into the data. For advanced users, there is a business intelligence module that allows intermediate and experienced database users complete freedom to query their database. This provides the ultimate flexibility in building custom reports and allows for the automation and scheduling of reports. The automated reports can setup to email individuals or groups in a variety of formats. The BI module is my favorite part of the software. Cons The main gripes I have with the software stem from the clearly underdeveloped sections. While the vast majority of the software works well, there are often very small details that could be implemented that would save vast amounts of time and energy. That being said, the competitors we've used in the past simply do not hold up well, even to the underdeveloped tools in RQ. The vast majority of the software is easy to use and intuitive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Vice President Used the software for: 3-5 years ### "Con company" 2.0 September 3, 2018 Pros RQ4 on its face is a great POS tool with the one positive that it seemed to provide more detailed reports than most other POS software available. Cons RQ4 was constantly doing updates which caused a lot of the functionality of the POS sofware to actually work. The updates created more bugs than what they were supposedly being created to fix. On top of the fact that these "updates" took away useful features most of the time because software writers were listening to "customer advice" and wrote in changes that had illogical practicality for actual end-users. Lastly, my recommendation is to not use this company--go somewhere else. We were a customer for over 7 years and when we had to close our doors, we were told that RQ4's (iQmetrix) contract involved a clause in which they could auto-renew every year--which sounds fine until you learn about the rest of the contract clause...in that if your contract is set for auto-renewal on Dec. 31st, AND you don't cancel within 60 days of your auto-renewal date, say you cancel on Nov. 1st in this scenario, RQ4 is obligating you to pay an entire year of services for the following year! So whatever you do, don't use this company! They operate on criminal contract practices. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Store Manager Used the software for: 3-5 years ### "Excellent product for integration" 5.0 May 27, 2022 Pros I have used this product for 6 years in my current role, and it is one of the most utilized programs we have. The integration with a lot of the other tools we have Statflo, Shiftlab, ...etc makes it very convenient and efficient. Cons Some of the software updates can be inconvenient, but they're usually quick to update and fix any bugs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Glenn S. Talent Development Manager Used the software for: 3-5 years ### "Great For Retail Management" 5.0 May 28, 2021 Overall we use RQ to manage our time cards and schedules and we used it heavily in the past to manager all inventory. It was very useful but does take some additional training if you want to fully use it. Pros Love how you can clock in and out and can utilize different sales reporting and inventory management. Cons Some of the features like report needs to be customized and can be somewhat confusing on how to put together sales reporting. The schedule feature can also be somewhat confusing to put together. Some additional training on the software is highly encouraged. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer HR Manager Used the software for: 3-5 years ### "Full-featured retail solution, but a few lingering issues" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 10, 2017 Pros There are a number of really great features with RQ Retail Management. There are a lot of reports that a user can generate to extrapolate valuable insights about employee/location performance and trends, and the software solution as a whole is easy to use. My experiences with RQ's technical support team have been consistently excellent. Cons For whatever reason, the memory management in RQ Retail Management is unbelievably poor. I would avoid running this software on a machine with less than 8GB of memory if you intend to do anything else on the computer other than run RQ software. For a program that is essentially just a front-end to a database hosted by RQ, the memory leak issues are somewhat surprising. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Senior Sales Associate Used the software for: 3-5 years ### "Pros and Cons about RQ. " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 October 18, 2019 Pros Easy to use and user-friendly software. Once, you get used to the software, everything will be easier to understand. Cons RQ sometimes has issues when doing a different task within the system. It would freeze up and laggy sometimes and you would have to restart the RQ or the computer to fix the issue. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Manager Used the software for: 3-5 years ### "Everything You Will Ever Need" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 9, 2017 Very easy to use. Pros Searching for inventory across multiple stores is so simple. I love having a dashboard with every detail that matters to me on my main screen. Cons The software tends to lag or time out to often. This may be a problem with my internet, however, other software works fine. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Training Development Specialist Used the software for: 3-5 years ### "Overall Easy to Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 19, 2017 Pros Very easy for front end users for the most part. The flow is very easy to follow and allows the user to complete a transaction with ease. It also allows users to report on almost anything. Cons The more you add into it, the more complicated it can get if you don't know all the ends and outs of the back-end. (But that is easily fixed with the customer service.) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Sales Manager Used the software for: 3-5 years ### "Excellent" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 17, 2018 Everything you would need from point-of-sale software and more! Pros That we can manage everything we do in store from invoices to CRM, it can all be logged, saved, and scheduled all in one place. Cons It freezes often but it always pushes through almost immediately after, this may not be a software issue though... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/15866/RQ/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Epos Now vs RQ Retail Management](https://www.capterra.com/compare/15866-152638/RQ-vs-Epos-Now)