# RQ Retail Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RQ Retail Management the right Retail POS System solution for you? Explore 58 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/15866/RQ/reviews --- RQ Retail Management 4.3 (58) [View alternatives](https://www.capterra.com/p/15866/RQ/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of RQ Retail Management Ease of use 4.2 Customer Service 4.2 ## Pros and Cons in Reviews RF Rickie F SALESTelecommunications, 11 - 50 employeesUsed the software for: More than 2 years. “EASY SET UP GREAT INVOICING RETAIL INVENTORY AND REPORTS.“ May 15, 2024 AL Austin L ManagerInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “Note taking and device tracking was nearly non-existent or useless when possible.“ December 9, 2024 CI Casey I Store ManagerRetail, 201 - 500 employeesUsed the software for: More than 2 years. “The integration with a lot of the other tools we have Statflo, Shiftlab, ...etc makes it very convenient and efficient.“ May 24, 2022 AL Austin L ManagerInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “The credit card processing we were required to use was expensive and feature barren.“ December 9, 2024 GS Glenn S Talent Development ManagerTelecommunications, 501 - 1,000 employeesUsed the software for: More than 2 years. “It was very useful but does take some additional training if you want to fully use it.“ May 26, 2021 AL Austin L ManagerInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “On occasion one would get a response, but the issue was never resolved.“ December 9, 2024 AL Austin L ManagerInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “One day it just stopped and did not come back for over two years.“ December 9, 2024 ## Showing most helpful reviews Showing 1-25 of 58 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MC Madison C. Sales Telecommunications Used the software for: 1-2 years ### "Review of RQ as a whole" September 21, 2023 4.0 Pros Easy to learn and use. Lots of different features and reports to pull. Was utilized hourly if not constantly Cons Sometimes was slow or would crash, but could have been an issue with our computer Review Source AW Adam W. Electrical/Electronic Manufacturing Used the software for: ### "RQ from iQMetrix - a brief review" August 7, 2014 5.0 Pros The best parts of this software are perhaps not features of the software at all, but rather the support you receive from the company. In email, phone, and online message boards, iQMetrix truly responds to its users and community in a way that goes beyond any expectations. They also hold training events and summits for their community and users to network and discover, which have been instrumental in propelling our knowledge and usage of the software. The software itself is generally intuitive and easy to use. Its layout makes it very easy for anyone who is new to the program to pick up the methods and perform sales and other basic tasks with little to no training. The deeper you dig into the program, the more you realize just how comprehensive the power to control everything in the company can be through this single source. The obvious management portions are there for inventory, operations, and finance, but the real gem is the suite of reporting that is baked in to the system. While there is very little you are unable to find using the baked-in reporting, any further reporting can be augmented by exporting these reports to Excel and using your own analytics teams to dive deeper into the data. For advanced users, there is a business intelligence module that allows intermediate and experienced database users complete freedom to query their database. This provides the ultimate flexibility in building custom reports and allows for the automation and scheduling of reports. The automated reports can setup to email individuals or groups in a variety of formats. The BI module is my favorite part of the software. Cons The main gripes I have with the software stem from the clearly underdeveloped sections. While the vast majority of the software works well, there are often very small details that could be implemented that would save vast amounts of time and energy. That being said, the competitors we've used in the past simply do not hold up well, even to the underdeveloped tools in RQ. The vast majority of the software is easy to use and intuitive. Review Source SH Stephanie H. Vice President Wireless Used the software for: 2+ years ### "Con company" August 29, 2018 2.0 Pros RQ4 on its face is a great POS tool with the one positive that it seemed to provide more detailed reports than most other POS software available. Cons RQ4 was constantly doing updates which caused a lot of the functionality of the POS sofware to actually work. The updates created more bugs than what they were supposedly being created to fix. On top of the fact that these "updates" took away useful features most of the time because software writers were listening to "customer advice" and wrote in changes that had illogical practicality for actual end-users. Lastly, my recommendation is to not use this company--go somewhere else. We were a customer for over 7 years and when we had to close our doors, we were told that RQ4's (iQmetrix) contract involved a clause in which they could auto-renew every year--which sounds fine until you learn about the rest of the contract clause...in that if your contract is set for auto-renewal on Dec. 31st, AND you don't cancel within 60 days of your auto-renewal date, say you cancel on Nov. 1st in this scenario, RQ4 is obligating you to pay an entire year of services for the following year! So whatever you do, don't use this company! They operate on criminal contract practices. Review Source CI Casey I. Store Manager Retail Used the software for: 2+ years ### "Excellent product for integration" May 24, 2022 5.0 Pros I have used this product for 6 years in my current role, and it is one of the most utilized programs we have. The integration with a lot of the other tools we have Statflo, Shiftlab, ...etc makes it very convenient and efficient. Cons Some of the software updates can be inconvenient, but they're usually quick to update and fix any bugs. Review Source GS Glenn S. Talent Development Manager Telecommunications Used the software for: 2+ years ### "Great For Retail Management" May 26, 2021 5.0 Overall we use RQ to manage our time cards and schedules and we used it heavily in the past to manager all inventory. It was very useful but does take some additional training if you want to fully use it. Pros Love how you can clock in and out and can utilize different sales reporting and inventory management. Cons Some of the features like report needs to be customized and can be somewhat confusing on how to put together sales reporting. The schedule feature can also be somewhat confusing to put together. Some additional training on the software is highly encouraged. Review Source PW Patrick W. HR Manager Wireless Used the software for: 2+ years ### "Full-featured retail solution, but a few lingering issues" November 9, 2017 4.0 Pros There are a number of really great features with RQ Retail Management. There are a lot of reports that a user can generate to extrapolate valuable insights about employee/location performance and trends, and the software solution as a whole is easy to use. My experiences with RQ's technical support team have been consistently excellent. Cons For whatever reason, the memory management in RQ Retail Management is unbelievably poor. I would avoid running this software on a machine with less than 8GB of memory if you intend to do anything else on the computer other than run RQ software. For a program that is essentially just a front-end to a database hosted by RQ, the memory leak issues are somewhat surprising. Review Source AC Allen C. Senior Sales Associate Wireless Used the software for: 2+ years ### "Pros and Cons about RQ. " October 11, 2019 3.0 Pros Easy to use and user-friendly software. Once, you get used to the software, everything will be easier to understand. Cons RQ sometimes has issues when doing a different task within the system. It would freeze up and laggy sometimes and you would have to restart the RQ or the computer to fix the issue. Review Source BB Brandon B. Manager Telecommunications Used the software for: 2+ years ### "Everything You Will Ever Need" August 8, 2017 5.0 Very easy to use. Pros Searching for inventory across multiple stores is so simple. I love having a dashboard with every detail that matters to me on my main screen. Cons The software tends to lag or time out to often. This may be a problem with my internet, however, other software works fine. Review Source DT Danielle T. Training Development Specialist Used the software for: 2+ years ### "Overall Easy to Use" September 18, 2017 5.0 Pros Very easy for front end users for the most part. The flow is very easy to follow and allows the user to complete a transaction with ease. It also allows users to report on almost anything. Cons The more you add into it, the more complicated it can get if you don't know all the ends and outs of the back-end. (But that is easily fixed with the customer service.) Review Source LE LINDSAY E. Sales Manager Retail Used the software for: 2+ years ### "Excellent" February 15, 2018 5.0 Everything you would need from point-of-sale software and more! Pros That we can manage everything we do in store from invoices to CRM, it can all be logged, saved, and scheduled all in one place. Cons It freezes often but it always pushes through almost immediately after, this may not be a software issue though... Review Source RG Rishav G. Manager Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Amazing software" November 4, 2016 5.0 I started using this software about 8 months ago and now i frel that thus software has made my life easy. I can look for anything i want at my fingertips as being a manager. Making bills, inventory and all other working has become very easy. Review Source KS Kyle S. Wireless Used the software for: ### "RQ4 Review" August 18, 2014 4.5 Pros They have very helpful support staff. The settings are intuitive. The vendor works very hard to make sure you have a great experience. The product/customer support is great. It allows for a review of all sales and has great statistics to make it easy to track. Cons It's very RAM heavy. If you have an old PC, it'll hog it all. Review Source NC Nicolas C. Customer service Building Materials Used the software for: Less than 6 months ### "Nicks review" November 14, 2016 5.0 This software is amazing. It is easy to use and its fast. I love it and recommend it for anyone. Review Source JM Jake M. Wireless Used the software for: ### "RQ Review - Accounting" August 5, 2014 4.5 Pros RQ has a very wide scope of reporting options. They are always very prompt when going through support. Cons Some of the reports could be a little more customizable. Having the option to include different fields in the pre-built reports would be nice. Review Source AS Alexa S. Wireless Used the software for: ### "I use RQ daily to perform all my tasks at work." August 6, 2014 4.5 Pros They seem to get any issues fixed promptly. They are always ready to help when you call with an issue. Cons It can be slow at times. It takes up a lot of internet, so I understand that, too, but sometimes, it is painfully slow. Review Source CC Colby C. Wireless Used the software for: ### "A great experience year over year!" August 19, 2014 4.5 Pros The Vendor is quick to fix any issues, and the product is really in-depth and keeps the business running smoothly in multiple locations. Cons More training would be the only thing that I would request. Review Source JL Josh L. Wireless Used the software for: ### "I have used RQ4 on a daily basis for two years. " August 7, 2014 5.0 Pros RQ4 offers almost everything that I need. Cons When updates are performed, it would be helpful if they provided a list of what updates were performed and how that will affect daily use. Review Source JB Joe B. Wireless Used the software for: ### "Great product, easy to use, awesome reporting" August 14, 2014 4.0 Pros It is an easy application to use and has endless options for use. Cons It can be a little slow at times, but overall, I have no problems. Review Source RN Rodney N. Wireless Used the software for: ### "RQ 4 product review" August 5, 2014 4.0 Pros It's easy to teach the basic programs to new people. Cons BI programs are the most frustrating to set up and use. Review Source AL Austin L. Manager Information Technology and Services Used the software for: 2+ years ### "POS - barely usable with endless headache" December 9, 2024 1.0 Awful. Over-priced, feature barren, archaic, zero technical support, documentation available was unhelpful, 0 solutions offered when experiencing problems. Stay away from this company. If you have to use this software, be prepared to figure out your issues on your own. Pros Reporting. I do like the custom reports and some of the other analytical details I could gather about the performance of my staff. Still, their were odd limitations in what kind of data I could gather. Cons Almost everything. Their supposed repair module was almost unusable. Note taking and device tracking was nearly non-existent or useless when possible. Software was slow and it was too difficult to do simple things like change inventory quantities or set new prices. The credit card processing we were required to use was expensive and feature barren. Tap, for example, used to work. One day it just stopped and did not come back for over two years. Attempts to contact and get assistance with any issue were always futile. On occasion one would get a response, but the issue was never resolved. One of our stores had to be deleted and a new store created just to get a basic feature to work again and this was a solution that I had to figure out rather than getting any help from the RQ "Team". I have nothing but disdain for this company and this software. Review Source RF Rickie F. SALES Telecommunications Used the software for: 2+ years ### "RQ RETAIL MANAGEMENT " May 15, 2024 5.0 EASY SET UP GREAT INVOICING RETAIL INVENTORY AND REPORTS. HIGHLY RECOMEND Pros USING THIS PLATFORM FOR SEVERAL YEARS VERY EASY TO USE. Cons OCCASSIONAL ISSUES WHEN ENTERING NEW PRODUCT BARCODES INTO SYSTEM Review Source VR Verified Reviewer Virtual Assistant Retail Used the software for: 2+ years ### "Best option available" December 12, 2018 4.0 For the most part things are very good but there are some features that make things harder than they should be, and it seems with every software update we get a new glitch. Pros RQ does what we need to for our cellular sales company. It houses all of our inventory, sales, goals, commissions, employee reporting, and more. Cons It does not preserve historical data or allow you to future date changes such as reconciliation, chargebacks to commissions, etc. The coupons do not have flexibility in how you can offer a promo and they force return when they shouldn't. Review Source DOMINIC J. Regional Sales Manager Retail Used the software for: 2+ years ### "Good Product For Cellular Dealer Channel" October 3, 2019 4.0 Overall great and would recommend to all cellular dealers for each carrier. Pros The ease in inputting a sale in the system when scanner and computers are working in sync. The reporting functionality to show how much money the sales rep and the store generated for the sale. Cons The slow down periods when multiple people are running reports all at the same time. For instance big holiday shopping times all store locations wouldn't be able to run sales reports. Review Source Tammy P. DM Telecommunications Used the software for: 1-2 years ### "LOVE LOVE LOVE" February 6, 2020 4.0 I think its a great tool for employers and employees. Pros The ease of the software was so amazing even my newbies could figure it out without us showing them. The employees could figure up their commission without confusion. They could even add their personal favorite widgets to their own home screens. Cons I didnt like that we could not get our commission structure to upload so the widget that they offered would reflect employee commission correctly. Review Source Mary C. Manager Used the software for: 2+ years ### "I've been using RQ for many many years now absolutely love how easy it is to use. Great tech support" August 1, 2018 5.0 Best retail software out there hands down! Pros Easy of use. Navigation, reports, widgets, cash management functions. Everything about rq is just right for retail. Cons When they do have a software update it resets all my favorites, my favorite reports and homepage layout. Only thing. Review Source Similar Products Featured