# Cugic Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Cugic Software - reviews, pricing plans, popular comparisons to other Live Chat products and more.

Source: https://www.capterra.com/p/158672/Cugic

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# 

 Cugic Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Cugic

## What is Cugic?

CUGIC is a premium live chat and a help desk software for small, medium and large-scale businesses. You can now covert your website visitors into happy paying customers almost anywhere; through the app, on your website or across social mediums. The solution also allows you to fully customize the chat experience to suit your brand, track website visitors, send proactive chat invitations, access all reports, have admin rights and much more. Get started today for FREE!

## What is Cugic used for?

[Live Chat](https://www.capterra.com/live-chat-software/)

Overall rating

Based on 7 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$10

Per Feature, Per Month

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Cugic

5.0 (7)

VS.

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting Price

$10

Per Feature, Per Month

Starting Price

$15

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (6)

Ease Of Use

4.6 (1,733)

Value For Money

4.3 (6)

Value For Money

4.6 (1,487)

Customer Service

4.8 (6)

Customer Service

4.7 (1,506)

## Cugic alternatives

[4.7 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/)

Starting price

$14.99

Per User, Per Month

[4.6 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/)

Starting price

$25.00

Per User, Per Month

[4.4 (187)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/)

Starting price

$15.00

Per User, Per Month

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

API

Application programming interface that allows for integration with other systems/databases

Canned Responses

Shortcuts for inputting frequently used messages

Chat/Messaging

Communicate using direct chat or messages within the system

Customizable Branding

Add customized logos and colors to align with company branding

Dashboard

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Geotargeting

Geographic location of visitors determines behavior of the software

Cugic 17 features

Application programming interface that allows for integration with other systems/databases

Shortcuts for inputting frequently used messages

Communicate using direct chat or messages within the system

Add customized logos and colors to align with company branding

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Geographic location of visitors determines behavior of the software

Automatically identify and save contact information of potential customers

Form to collect visitor contact information when live chat isn't available

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Copy on the page or chat window encouraging the user to engage with the chat option

Analyze and gain insights into data in real-time

Engage in direct, instant messaging with consumers

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Digitally share screen view with others

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Set up connections to third-party platforms to improve business processes

Transfer queries and organize messages between agents

Get Advice

We can help you find the software with the features you need.

Features

4.3 (6)

4.3

Based on 6 reviews

## Pricing

Value for money

4.3 (6)

Free Trial

Free Version

Basic

$10.00

Per Feature,Per Month

Value for money

4.3 (6)

4.3

Based on 6 reviews

## Integrations

[

Meta for Business](https://www.capterra.com/p/213257/Facebook/)[

Twitter/X](https://www.capterra.com/p/214056/Twitter/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.8 (6)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.8 (6)

4.8

Based on 6 reviews

## User reviews

Overall rating

5.0

Based on 7 reviews

Filter by rating

5(7)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

Collins A.

Proprietor

Information Services

### ""

5.0

Overall Rating

5.0

5.0

Ease of Use

0.0

0.0

Features

0.0

0.0

Customer Service

0.0

0.0

Likelihood to Recommend

0/10

December 27, 2017

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

ET

Elia T.

Entrepreneur

Automotive

### "Conversion booster!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 10, 2017

Pros

I could not manage traffic on my e-commerce website and was desperately looking for some company to help me manage it. I came across Cugic.com and found the website to be very appealing. I got in touch with the Cugic team and they made me understand how it all works. I'm extremely happy to have Cugic chat on my website as it manages the excessive traffic during peak sales season. This way not a single person is left unattended due to time differences in different countries. I would recommend Cugic to everyone who's looking for a chat software for their businesses.

Cons

Design; although it is ok but could have been more improved. They should expand their online community management team

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AW

Allice W.

Sales Manager

Market Research

### "Easiest chat software I have ever used"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 16, 2017

Cugic has been delivering an optimal live chat experience for years. It helped us to connect with our customers whenever it counts and wherever it counts.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

February 16, 2017

Thanks...

DH

david h.

manager digital marketing

Marketing and Advertising

### "Innovative app"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

February 6, 2017

I started using Cugic a couple of months ago and it has been a great experience so far. It has been designed by keeping the latest trends in mind. The developers have done a tremendous job while designing the UI of the app. Its easy to use and it can be easily understood by new users. You dont need to train them additionaly to use this product.

Pros

the ability to integrate itself with social media and oull out valuable data.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LM

Laurence M.

Product Manager

Information Technology and Services

### "Nice Application"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 1, 2017

I have a small business and I am using Cugic for a couple of weeks now and I can clearly observe a notable difference. It has helped me develop a healthy relationship with my clients as I can talk to them without any constraints. Furthermore, It has also helped keep an eye on my agents as well so that I can train them accordingly.

Pros

Excellent reporting style

Cons

Too addictive

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

February 1, 2017

It was pleasure to work for you. Thanks

MS

Mike S.

Digital Marketeer

Marketing and Advertising

### "ingenious chat solution"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 26, 2017

I have tried many products in the market but this is one of a kind. It has added many unique, most-wanted features and presented them in a single platform. You can take out reports, talk to multiple clients, geo-target customers, video call and what not. It is very easy to use, with a simple UI and it has an option to connect with your favorite social media as well so that you can track the online presence of your brand as well.

Pros

Geo tagging of customers

Cons

It takes time to integrate.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

January 26, 2017

I appreciate for your review. It was nice working with you.

SK

Safa K.

### "Amazing and Easy to Use"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

January 23, 2017

Cugic is really a one stop solution for all of your web chat needs. It is simple to use and have additional similar features to some of the leading social networking platforms. The best feature about Cugic is its ability to generate various reports which helps me identify threats and opportunities in my business model.

Pros

Lead tracking is extremely important when you are running any online business. Cugic also understands its importance and developed an awesome lead tracking system.

Cons

If the user could chat with the software bot that would be a great add-on.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

January 25, 2017

Thanks...

[View all Reviews](https://www.capterra.com/p/158672/Cugic/reviews/)

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