# Cugic Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Cugic Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/158672/Cugic --- # Cugic Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Cugic ## What is Cugic? CUGIC is a premium live chat and a help desk software for small, medium and large-scale businesses. You can now covert your website visitors into happy paying customers almost anywhere; through the app, on your website or across social mediums. The solution also allows you to fully customize the chat experience to suit your brand, track website visitors, send proactive chat invitations, access all reports, have admin rights and much more. Get started today for FREE! ## What is Cugic used for? [Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $10 Per Feature, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Cugic?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.cugic.com/&name=Cugic) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Cugic 5.0 (7) VS. [4.5 (824)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting Price $10 Per Feature, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (6) Ease Of Use 4.1 (1,761) Value For Money 4.3 (6) Value For Money 4.2 (1,512) Customer Service 4.8 (6) Customer Service 4.3 (1,531) ## Cugic alternatives [4.4 (190)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.2 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars Highest Rated [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) [4.7 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/102188/LiveAgent/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. API Application programming interface that allows for integration with other systems/databases Canned Responses Shortcuts for inputting frequently used messages Chat/Messaging Communicate using direct chat or messages within the system Customizable Branding Add customized logos and colors to align with company branding Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Geotargeting Geographic location of visitors determines behavior of the software Cugic 17 features Application programming interface that allows for integration with other systems/databases Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system Add customized logos and colors to align with company branding Assembly of graphs and charts for visualizing and tracking statistics/metrics Geographic location of visitors determines behavior of the software Automatically identify and save contact information of potential customers Form to collect visitor contact information when live chat isn't available A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Copy on the page or chat window encouraging the user to engage with the chat option Analyze and gain insights into data in real-time Engage in direct, instant messaging with consumers Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Digitally share screen view with others Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Set up connections to third-party platforms to improve business processes Transfer queries and organize messages between agents Get Advice We can help you find the software with the features you need. Features 4.3 (6) 4.3 Based on 6 reviews ## Pricing Value for money 4.3 (6) Free Trial Free Version Basic $10.00 Per Feature,Per Month Value for money 4.3 (6) 4.3 Based on 6 reviews ## Integrations [ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (6) 4.8 Based on 6 reviews ## User reviews Overall rating 5.0 Based on 7 reviews Filter by rating 5(7) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Collins A. Proprietor Information Services ### "" 5.0 Overall Rating 5.0 5.0 Ease of Use 0.0 0.0 Features 0.0 0.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 December 27, 2017 Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ET Elia T. Entrepreneur Automotive ### "Conversion booster!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 10, 2017 Pros I could not manage traffic on my e-commerce website and was desperately looking for some company to help me manage it. I came across Cugic.com and found the website to be very appealing. I got in touch with the Cugic team and they made me understand how it all works. I'm extremely happy to have Cugic chat on my website as it manages the excessive traffic during peak sales season. This way not a single person is left unattended due to time differences in different countries. I would recommend Cugic to everyone who's looking for a chat software for their businesses. Cons Design; although it is ok but could have been more improved. They should expand their online community management team Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AW Allice W. Sales Manager Market Research ### "Easiest chat software I have ever used" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 16, 2017 Cugic has been delivering an optimal live chat experience for years. It helped us to connect with our customers whenever it counts and wherever it counts. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 16, 2017 Thanks... DH david h. manager digital marketing Marketing and Advertising ### "Innovative app" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 6, 2017 I started using Cugic a couple of months ago and it has been a great experience so far. It has been designed by keeping the latest trends in mind. The developers have done a tremendous job while designing the UI of the app. Its easy to use and it can be easily understood by new users. You dont need to train them additionaly to use this product. Pros the ability to integrate itself with social media and oull out valuable data. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LM Laurence M. Product Manager Information Technology and Services ### "Nice Application" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 1, 2017 I have a small business and I am using Cugic for a couple of weeks now and I can clearly observe a notable difference. It has helped me develop a healthy relationship with my clients as I can talk to them without any constraints. Furthermore, It has also helped keep an eye on my agents as well so that I can train them accordingly. Pros Excellent reporting style Cons Too addictive Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 1, 2017 It was pleasure to work for you. Thanks MS Mike S. Digital Marketeer Marketing and Advertising ### "ingenious chat solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 26, 2017 I have tried many products in the market but this is one of a kind. It has added many unique, most-wanted features and presented them in a single platform. You can take out reports, talk to multiple clients, geo-target customers, video call and what not. It is very easy to use, with a simple UI and it has an option to connect with your favorite social media as well so that you can track the online presence of your brand as well. Pros Geo tagging of customers Cons It takes time to integrate. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 26, 2017 I appreciate for your review. It was nice working with you. SK Safa K. ### "Amazing and Easy to Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 23, 2017 Cugic is really a one stop solution for all of your web chat needs. It is simple to use and have additional similar features to some of the leading social networking platforms. The best feature about Cugic is its ability to generate various reports which helps me identify threats and opportunities in my business model. Pros Lead tracking is extremely important when you are running any online business. Cugic also understands its importance and developed an awesome lead tracking system. Cons If the user could chat with the software bot that would be a great add-on. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 25, 2017 Thanks... [View all Reviews](https://www.capterra.com/p/158672/Cugic/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)