--- title: "Cugic Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Cugic Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/158672/Cugic/" page_type: "product" language: "en" --- # Cugic Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Cugic ## What is Cugic? CUGIC is a premium live chat and a help desk software for small, medium and large-scale businesses. You can now covert your website visitors into happy paying customers almost anywhere; through the app, on your website or across social mediums. The solution also allows you to fully customize the chat experience to suit your brand, track website visitors, send proactive chat invitations, access all reports, have admin rights and much more. Get started today for FREE! ## What is Cugic used for? [Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $10 Per Feature, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Cugic?[Manage this product listing](https://www.g2.com/products/cugic/claim_requests/new?auto=true) ## Cugic Overview Updated September 2026 AI summary Cugic provides live chat and CRM tools for organizations of any size seeking to engage website visitors and capture leads. It features real-time chat, proactive messaging, customizable branding, canned responses, geotargeting, screen sharing, and analytics. Teams can deploy Cugic via web, cloud, or mobile devices, and integrate with major platforms like Meta for Business and Twitter/X. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Cugic 5.0 (7) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $10 Per Feature, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (6) Ease Of Use 4.6 (1,769) Value For Money 4.3 (6) Value For Money 4.6 (1,519) Customer Service 4.8 (6) Customer Service 4.7 (1,538) ## Cugic alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) [4.6 (912)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/178819/EngageBay-Marketing/) [LiveChat](https://www.capterra.com/p/62194/LiveChat/) [4.6 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/62194/LiveChat/) ## FAQs about Cugic Overview ### What company size and specific industries is Cugic built for? Cugic is designed for startups, small and medium businesses, and enterprises worldwide. It is suited for organizations that want to increase visitor engagement and improve sales conversions, regardless of industry, making it relevant for companies across sectors that need customer interaction tools. Features and Usability ### What are the key features of Cugic? Cugic offers live chat and real-time consumer-facing chat, supported by dashboard views, inbox management, and chat/messaging tools. It also includes canned responses, proactive chat, lead capture, website visitor tracking, call routing, transfers/routing, and reporting features such as real-time analytics and performance metrics. Integrations ### Which third-party tools and platforms does Cugic integrate with? Cugic integrates with 2 third-party platforms: Meta for Business and Twitter/X. These integrations connect Cugic with major social and messaging channels, giving teams access to conversations and engagement data across widely used business communication tools. Getting Started and Support ### What training and onboarding options does Cugic offer? Cugic provides live online sessions, webinars, and documentation to help teams get started. Live online sessions offer guided instruction, webinars support group learning and product walkthroughs, and documentation gives written reference material for setup steps and feature guidance. Getting Started and Support ### What customer support options does Cugic offer? Cugic provides Email/Help Desk, a Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Support experience details are not available in the catalog data, so no claims can be made about response speed, helpfulness, or common user frustrations. ## Features AI summary Based on 6,967 Live Chat reviews Capterra reviewers highlight these as the features buyers value most when choosing live chat software: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Cugic supports **Chat/Messaging**, giving teams a direct way to respond to customer questions and keep conversations moving. However, it does not include **Real-Time Notifications** or **Multi-Channel Communication**. Instead, it offers **Real-time Consumer-facing Chat** (**43%**), which still helps businesses manage live interactions with site visitors as they happen. Together, these capabilities help teams respond faster, improve customer communication, and handle conversations more efficiently. API Application programming interface that allows for integration with other systems/databases Canned Responses Shortcuts for inputting frequently used messages Chat/Messaging Communicate using direct chat or messages within the system Customizable Branding Add customized logos and colors to align with company branding Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Event Triggered Actions Predefined actions automatically performed on the occurance of specific events Cugic 18 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Customizable Branding: Add customized logos and colors to align with company branding - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Geotargeting: Geographic location of visitors determines behavior of the software - Lead Capture: Automatically identify and save contact information of potential customers - Offline Form: Form to collect visitor contact information when live chat isn't available - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Screen Sharing: Digitally share screen view with others - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transfers/Routing: Transfer queries and organize messages between agents --- Get Advice We can help you find the software with the features you need. Features 4.3 (6) 4.3 Based on 6 reviews ## Pricing Value for money 4.3 (6) Free Trial Free Version Basic $10.00 Per Feature,Per Month Value for money 4.3 (6) 4.3 Based on 6 reviews ## Integrations [ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (6) 4.8 Based on 6 reviews ## User reviews Overall rating 5.0 Based on 7 reviews Filter by rating 5(7) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Collins A. Proprietor Information Services ### "" 5.0 Overall Rating 5.0 5.0 Ease of Use 0.0 0.0 Features 0.0 0.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 December 27, 2017 Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ET Elia T. Entrepreneur Automotive ### "Conversion booster!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 10, 2017 Pros I could not manage traffic on my e-commerce website and was desperately looking for some company to help me manage it. I came across Cugic.com and found the website to be very appealing. I got in touch with the Cugic team and they made me understand how it all works. I'm extremely happy to have Cugic chat on my website as it manages the excessive traffic during peak sales season. This way not a single person is left unattended due to time differences in different countries. I would recommend Cugic to everyone who's looking for a chat software for their businesses. Cons Design; although it is ok but could have been more improved. They should expand their online community management team Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AW Allice W. Sales Manager Market Research ### "Easiest chat software I have ever used" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 16, 2017 Cugic has been delivering an optimal live chat experience for years. It helped us to connect with our customers whenever it counts and wherever it counts. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 16, 2017 Thanks... DH david H. manager digital marketing Marketing and Advertising ### "Innovative app" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 6, 2017 I started using Cugic a couple of months ago and it has been a great experience so far. It has been designed by keeping the latest trends in mind. The developers have done a tremendous job while designing the UI of the app. Its easy to use and it can be easily understood by new users. You dont need to train them additionaly to use this product. Pros the ability to integrate itself with social media and oull out valuable data. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LM Laurence M. Product Manager Information Technology and Services ### "Nice Application" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 1, 2017 I have a small business and I am using Cugic for a couple of weeks now and I can clearly observe a notable difference. It has helped me develop a healthy relationship with my clients as I can talk to them without any constraints. Furthermore, It has also helped keep an eye on my agents as well so that I can train them accordingly. Pros Excellent reporting style Cons Too addictive Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 1, 2017 It was pleasure to work for you. Thanks MS Mike S. Digital Marketeer Marketing and Advertising ### "ingenious chat solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 26, 2017 I have tried many products in the market but this is one of a kind. It has added many unique, most-wanted features and presented them in a single platform. You can take out reports, talk to multiple clients, geo-target customers, video call and what not. It is very easy to use, with a simple UI and it has an option to connect with your favorite social media as well so that you can track the online presence of your brand as well. Pros Geo tagging of customers Cons It takes time to integrate. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor January 26, 2017 I appreciate for your review. It was nice working with you. SK Safa K. ### "Amazing and Easy to Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 23, 2017 Cugic is really a one stop solution for all of your web chat needs. It is simple to use and have additional similar features to some of the leading social networking platforms. The best feature about Cugic is its ability to generate various reports which helps me identify threats and opportunities in my business model. Pros Lead tracking is extremely important when you are running any online business. Cugic also understands its importance and developed an awesome lead tracking system. Cons If the user could chat with the software bot that would be a great add-on. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 25, 2017 Thanks... 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