Who Uses This Software?

Ideal for startups, small and medium businesses and enterprises all over the world, wishing to increase visitor engagement and sale conversions.


Average Ratings

7 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $10.00/month/user
  • Pricing Details
    Free version - 2 users. Others starting from $9.50 - unlimited users.
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Cugic
  • www.cugic.com/
  • Founded 2016
  • United States

About Cugic

CUGIC is a premium live chat and a help desk software for small, medium and large-scale businesses. You can now covert your website visitors into happy paying customers almost anywhere; through the app, on your website or across social mediums. The solution also allows you to fully customize the chat experience to suit your brand, track website visitors, send proactive chat invitations, access all reports, have admin rights and much more. Get started today for FREE!


Cugic Features

  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Geo Targeting
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Proactive Invitations
  • Shortcut Messages
  • Transfers / Routing
  • Video Chat
  • Visitor Targeting
  • White Label Branding

Cugic Reviews Recently Reviewed!

Conversion booster!

Nov 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I could not manage traffic on my e-commerce website and was desperately looking for some company to help me manage it. I came across Cugic.com and found the website to be very appealing. I got in touch with the Cugic team and they made me understand how it all works. I'm extremely happy to have Cugic chat on my website as it manages the excessive traffic during peak sales season. This way not a single person is left unattended due to time differences in different countries. I would recommend Cugic to everyone who's looking for a chat software for their businesses.

Cons: Design; although it is ok but could have been more improved. They should expand their online community management team

Easiest chat software I have ever used

Feb 16, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Cugic has been delivering an optimal live chat experience for years. It helped us to connect with our customers whenever it counts and wherever it counts.

Vendor Response

by Cugic on February 16, 2017

Thanks...

Very Helpful Software

Feb 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Cugic turned our support teams into customer service megastars. We are now able to answer all our customers concerns in a few seconds and our customers loved it.

Vendor Response

by Cugic on February 14, 2017

Thanks for your kind words.

Innovative app

Feb 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: the ability to integrate itself with social media and oull out valuable data.

Overall: I started using Cugic a couple of months ago and it has been a great experience so far. It has been designed by keeping the latest trends in mind. The developers have done a tremendous job while designing the UI of the app. Its easy to use and it can be easily understood by new users. You dont need to train them additionaly to use this product.

Recommendations to other buyers: Not only a chat software but a reporting system as well.

Nice Application

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Excellent reporting style

Cons: Too addictive

Overall: I have a small business and I am using Cugic for a couple of weeks now and I can clearly observe a notable difference. It has helped me develop a healthy relationship with my clients as I can talk to them without any constraints. Furthermore, It has also helped keep an eye on my agents as well so that I can train them accordingly.

Recommendations to other buyers: Cugic will sweep you off your feet for sure.

Vendor Response

by Cugic on February 01, 2017

It was pleasure to work for you. Thanks

ingenious chat solution

Jan 26, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Geo tagging of customers

Cons: It takes time to integrate.

Overall: I have tried many products in the market but this is one of a kind. It has added many unique, most-wanted features and presented them in a single platform. You can take out reports, talk to multiple clients, geo-target customers, video call and what not. It is very easy to use, with a simple UI and it has an option to connect with your favorite social media as well so that you can track the online presence of your brand as well.

Recommendations to other buyers: While integrating this software, keep their customer support on line, so that they can help you at the spot.

Vendor Response

by Cugic on January 26, 2017

I appreciate for your review. It was nice working with you.

Amazing and Easy to Use

Jan 23, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Lead tracking is extremely important when you are running any online business. Cugic also understands its importance and developed an awesome lead tracking system.

Cons: If the user could chat with the software bot that would be a great add-on.

Overall: Cugic is really a one stop solution for all of your web chat needs. It is simple to use and have additional similar features to some of the leading social networking platforms. The best feature about Cugic is its ability to generate various reports which helps me identify threats and opportunities in my business model.

Recommendations to other buyers: Its really a good platform overall

Vendor Response

by Cugic on January 25, 2017

Thanks...