# MyDocSafe Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MyDocSafe the right Digital Signature solution for you? Explore 26 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158684/MyDocSafe/reviews --- MyDocSafe 3.8 (26) [View alternatives](https://www.capterra.com/p/158684/MyDocSafe/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of MyDocSafe Ease of use 3.8 Customer Service 3.0 ## Pros and Cons in Reviews AS Aryan S Web DeveloperComputer Software, 51 - 200 employeesUsed the software for: 1-2 years. “It can be easily integrated with other platforms.“ September 9, 2022 MP Mark P PartnerAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “It does not yet smoothly integrate with our payroll software Moneysoft.“ July 2, 2021 Chet N President & CEOMarketing and Advertising, 11 - 50 employeesUsed the software for: More than 2 years. “Easy to use and works for sending online docs.“ January 27, 2023 PC Philip C DirectorAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “This product has been welcomed by both ourselves and our clients as a great way to get documents signed securely and easily“ July 1, 2021 PC Philip C DirectorAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “It is a good inexpensive tool that has added security and ease to our secure document signing process“ July 1, 2021 ## Showing most helpful reviews Showing 1-25 of 26 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use John J. Owner Accounting Used the software for: 2+ years ### "Great Package for Electronic Signatures" June 30, 2021 5.0 We use the software for approval of contracts, accounts and various other agreements that would historically have been posted and taken weeks to complete. Using electronic signatures the process can be completed in minutes so saving time and money Pros The ease of use for both us generating documents for approval and also clients signing off documents Cons There is very little not to like! the system is evolving all the time. Alternatives considered [RightSignature](https://www.capterra.com/p/220507/RightSignature/) Switched from [RightSignature](https://www.capterra.com/p/220507/RightSignature/) Cost and ease of use Review Source AM Anthony M. Accountant Accounting Used the software for: 2+ years ### "Could not imagine being without MyDocSafe" June 18, 2021 5.0 I really enjoy being able to send encrypted emails (and attachments) direct from Outlook and the e-signing routine is perfect. I would highly recommend MyDocSafe to anyone needing these elements. It is just so easy to use (even if at first you need to take time getting the setup & options as you want them). The customer service and support is brilliant ... and nothing is too much trouble, with a fast response to any query. .... I cannot imagine being without MyDocsafe in my accountancy practice. Pros The ease with which I can send encrypted emails direct from Outlook is a real time-saver and helps compliance with GDPR. The e-signing of documents is so quick and easy. I often receive back signed documents from clients before I have finished tidying up my desk following completion of accounts and/or tax returns ... and so am able to immediately file everything online at HMRC etc .... So much time (and printing/postage) is saved .... paying for the subscription! Cons I would like to be able to see subscription status more easily. Perhaps a simpler email template setup and more options for sending direct from Outlook .... but really .... there is nothing I'm missing and once setup it works perfectly. Reason for choosing MyDocSafe MyDocSafe covered the whole requirement .... from GDPR to e-signing to Outlook direct emailing of encrypted files etc. ...and great value too! Review Source GH Geoff H. Heating Engineer Construction Used the software for: 2+ years ### "big accountants bills because i spend ages on the phone with them trying to simply sign a document " June 20, 2024 1.0 Depressing, i have spent ages trying to simply sign documents and in the end every time i have to call the accountants, this year it has raised a small business's bill a lot in fact I'm thinking of folding my business as i can't afford the bills they are creating. Pros I can't think of anything easy on the site, the layout is terrible. Cons Its confusing and not an easy site to use i can't think why my accountants use it apart from your docs are safe in fact that safe i can't find them without the costly help of my accountants. Review Source Lori E. Dietician Hospital & Health Care Used the software for: Less than 6 months ### "Save time keep it simple with docusign" April 1, 2022 5.0 Time and money saved during the pandemic this is my hero Pros Well we were refinancing our house through this covid pandemic it made it extremely easy and the wait time much shorter. We could do it all digitally thanks to this software. DocuSign keeps it simple and uses logic no guesswork plus you can use a password protected PDF to edit. If it wasn't for this we'd still be in the process of refinancing but thanks to this it save time and money and now we have our house refinance thank you DocuSign. Cons There's nothing really not to like about it everything was simple to the point even a caveman could use it Switched from [Foxit eSign](https://www.capterra.com/p/142080/eSign-Genie/) Trial ended Review Source AS Aryan S. Web Developer Computer Software Used the software for: 1-2 years ### "Outstanding software for securing documents effectively" September 9, 2022 4.0 My overall experience with this is pretty good. It provides me the flexibility and security in securing the documents. It is very easy to use and has a simple interface. It has the ability to store documents effectively. Pros It provides simple functionality for login, and you can quickly login with multiple documents. It is very fast compared to other software and securely stores all the documents in the cloud. It includes confidentiality in sharing business documents with partners. The software also provides customisation according to our needs. One of the best things is that it saves time and paper costs. It can be easily integrated with other platforms. I am completely satisfied with its amazing service. The software can be used for business and personal use. It is highly recommended. Cons Customer service should be improved to provide better service. Its pricing is little bit high and sometimes, I am not able to use some basic features ( not every time ). Overall it is very reliable and good software. Review Source Jeremy P. CEO Furniture Used the software for: 2+ years ### "Abandonment of our Lifetime Plan after a few years" June 15, 2023 1.0 completely negative. Pros The software was OK. It could do the job but took too many steps and they really should have considered hiring a good UI/UX designer to help with process and workflow steps. Cons We were an early adopter purchasing an AppSumo LTD (Lifetime Deal). After a few years of using, MyDocSafe decided to terminate this lifetime deal saying the product team was no longer supporting this plan. Meanwhile, you were given an offer to purchase...the exact same plan. This is really shameless treatment of early adopters. I wrote to the \[sensitive content hidden\] and got no response. I wrote 6 months later. No response. I wrote a 3rd time and no response. I wouldn't trust my sensitive company data to a company that uses these kinds of bait and switch tactics. Ethics and integrity matter and this company has been a huge disappointment. I would strongly advise to steer clear. Alternatives considered [Adobe Acrobat](https://www.capterra.com/p/251329/Adobe-Acrobat-DC/) Reason for choosing MyDocSafe the financial benefits of a Lifetime Deal. The upfront investment in time and money and dealing with an immature product seemed to be worth the investment. This turned out to be a complete waste of time and money. Switched from [Docusign](https://www.capterra.com/p/121506/Docusign/) cost savings. This turned out to be a costly decision Review Source Response from DocSafe June 19, 2023 We terminated the product which was offered on AppSumo 6 years after it was launched, in line with their guidelines. To re-iterate the concept: "lifetime" means "while the product is available" and not "while the company is operational". We believe that the misunderstanding of this concept is possibly the cause of much frustration like the one expressed here. The product in question was a loss leader and could no longer be supported. That product is no longer available. We very much value the contribution of early adopters and thank them for their support. We also note that their deal was 1 small payment, for which they got more than 60 months of usage. All AppSumo users had 6 months to decide if they want to switch or subscribe. We now offer a number of alternative products that offer great value for money, especially in relation to Adobe Acrobat Sign: from client portals through easy to use workflow editor enabling customers to set up complex client onboarding workflows. VR Verified Reviewer Owner Marketing and Advertising Used the software for: 1-2 years ### "Unfortunate Turn" March 12, 2020 1.0 Sadly customer service no longer cares for current customers. Pros When we first purchased the product it was working great for the price. There were other platforms that had way better functionality but restricted monthly contract sends. Cons I have been talking to support off and on for the past 4 months to get my account working and they said they prioritize based on severity... We could no longer create contracts which I would think should be high priority to fix. Alternatives considered [Docusign](https://www.capterra.com/p/121506/Docusign/)[Dropbox Sign](https://www.capterra.com/p/144797/HelloSign/) Reason for choosing MyDocSafe It was the next step for us based on price and functionality. Review Source Response from DocSafe June 21, 2021 Hello, we have improved a lot since you last had a look a us. I would be happy to offer you a demo and discuss any concerns you may have. Kind regards, Daniel Stachowiak, MD VR Verified Reviewer MD Real Estate Used the software for: 1-2 years ### "Don't leave your valuable docs with this bunch of thieves" June 16, 2023 1.0 Pros nothing, they are Don't leave your valuable docs with this bunch of thieves Cons thieves & liars!! not honouring the Appsumo LTD they sold to us Review Source Response from DocSafe June 20, 2023 We terminated the product which was offered on AppSumo lifetime plan 6 years after it was launched, in line with AppSumo guidelines. To re-iterate the concept: "lifetime" means "while the product is available" and not "while the company is operational". We believe that the misunderstanding of this concept is possibly the cause of much frustration like the one expressed here. The product in question was a loss leader and could no longer be supported. That product is no longer available. We very much value the contribution of early adopters and thank them for their support. We also note that their deal was 1 small payment, for which users received more than 60 months of usage. All AppSumo users had 6 months to decide if they want to switch or subscribe. We now offer a number of alternative products: from client portals through easy to use workflow editor enabling customers to set up complex client onboarding workflows. Mark N. Director Furniture Used the software for: 2+ years ### "Bad Taste by removing support of a Lifetime Deal on a technicality" October 5, 2023 2.0 The UI is lacking to be honest and we found it hard to use. So we actually didn't use it much - with that said it is just the principal that when I thought I would use it once this year and only now found this out it was just annoying. S Pros Digital Signature capability. It was a seldom used product for us but was there incase we needed it. Cons To remove a product that people buy in good faith on the basis of a lifetime deal sucks. To then respond to people with the technical 'get out' is just plain wrong.It is not about the money - it is the fact we supported you on your journey in good faith. No matter how you skin the cat - forcing users to buy from you when they already did on the pretence that it was a LTD is wrong. Review Source Nur Zuhaira A. Sales And Marketing Associate Telecommunications Used the software for: 6-12 months ### "Safeguarding my files and document" July 20, 2022 4.0 Pros I've been using MyDocSafe to save and share data with my colleagues and clients while keeping their confidentiality in mind. Because of how specific and valuable this product is, it was a gift. It reduces my workload and makes coordinating with suppliers easier. Cons It appears that file uploading is disabled on the page serving as the e-signature format. Additionally, turning this into a pattern that various signatories could reuse was not simple. We could not figure out how to incorporate this into a current model, and we ran into more roadblocks when trying to save a standard flow for use with many clients. Review Source JS Judith S. Director Accounting Used the software for: 1-2 years ### "Great prdouct" June 30, 2021 4.0 It has made document approval much more time efficient. Electronic document storage is great. The client facing screens are simple too. Pros The software is really easy to use for us and our clients. The integration with our accounting software is seamless. Cons Only compatible with some software. There is no simple integration to our payroll software like there is with our accounting software. Review Source Response from DocSafe July 1, 2021 Hello Judith, thank you for your review. Can you let us know what payroll software you are using and what use case you would like to see if we managed to create an integration? RJ RICHARD J. Managing Director Accounting Used the software for: 2+ years ### "Excellent product" July 8, 2021 5.0 Very good. There has been the odd problem but nothing major and the issue has been cleared up very quickly Pros Integrates seemlessly with my accounting software and has saved me so much money in paper and stamps and more importantly, not having to keep 7 years worth of accounts for all my clients Cons Not a lot is wrong with it to be fair so can't complain Review Source PC Philip C. Director Accounting Used the software for: 2+ years ### "MyDocSign Review" July 1, 2021 5.0 Overall we are very happy with MyDocSign. It is a good inexpensive tool that has added security and ease to our secure document signing process Pros This product has been welcomed by both ourselves and our clients as a great way to get documents signed securely and easily Cons Navigating around the site can be a a struggle and marking messages and chat as read is not always straightforward Review Source JR John R. Mindset Coach & Sales Trainer Consumer Services Used the software for: 2+ years ### "Great software but can no longer support the company" July 22, 2022 5.0 Not a company I can recommend. They stopped supporting my account after being an early supporter and adopter, as well as referring them multiple clients (who, as of writing this are actively using and paying for the software). After how we were treated, I'll have to recommend to my clients to move their signature software to another vendor. It is a sad but unfortunately result of this turn of events. Pros It was a quality & relatively easy-to-use for contracts (the primary reason we invested in it). Cons Unfortunately, I was an early adopter that bought the software in 2016 as a lifetime deal and they just decided to stop supporting the early adopters. I went into my account this week and my lifetime deal now says that my account is expired. Review Source Chet N. President & CEO Marketing and Advertising Used the software for: 2+ years ### "Works but feels outdated. " January 27, 2023 3.0 Pros Easy to use and works for sending online docs. Cons Feels outdated and needs more work to improve it. Review Source Graham L. Managing Director Used the software for: 6-12 months ### "great potential" February 7, 2018 4.0 Pros Quite unique and has the potential to do away with multiple subscriptions as it handles so much. Great feature set and potential fantastic API. Cons Seems to lack basics that actually prevents us from using it. Yes it has fantastic ID verification at a go but sometimes we just might want our signees to upload a copy of their ID to us. The e-signature template page does not seem to allow document upload. Furthermore creating it into a template to be used again and again by multiple signees was not an easy process. One we did it we still couldn't work out how to include this as part of a 'flow' - then again got stuck with saving a template flow to send to multiple clients. We tried this software 6 months ago and went back to our usual (more expensive) alternative... sorry to say, we're sticking with the alternative until the basics are implemented properly. Review Source DE Damien E. CEO Marketing and Advertising Used the software for: 2+ years ### "Abandoned early adopters" April 1, 2022 1.0 Pros Storage of documents and electronic signatures Cons This company was dishonest in the way they handled their early adopters. In 2016 they offered a "lifetime" deal on AppSumo. Now in 2022 they have emailed everybody who supported them and told them the plan is ending. This is dishonest and unfair behaviour. Review Source Response from DocSafe June 20, 2023 We terminated the product which was offered on AppSumo lifetime plan 6 years after it was launched, in line with AppSumo guidelines. To re-iterate the concept: "lifetime" means "while the product is available" and not "while the company is operational". We believe that the misunderstanding of this concept is possibly the cause of much frustration like the one expressed here. The product in question was a loss leader and could no longer be supported. That product is no longer available. We very much value the contribution of early adopters and thank them for their support. We also note that their deal was 1 small payment, for which users received more than 60 months of usage. All AppSumo users had 6 months to decide if they want to switch or subscribe. We now offer a number of alternative products: from client portals through easy to use workflow editor enabling customers to set up complex client onboarding workflows. Sabrina G. Department Business Administrator Higher Education Used the software for: 2+ years ### "Excellent way to obtain valid signatures" August 18, 2021 5.0 Love the software! It is great and has developed some efficiences as far as the workflow for obtaining signatures. Pros This software has been excellent as far as obtaining valid electronic signatures for large sets of documentation. Cons There could be a few hiccups as far as the documents transmissions. Review Source AD Andrew D. Area Manager Financial Services Used the software for: Less than 6 months ### "A great product for the price, but..." September 12, 2020 4.0 Pros A great product for the price. Creating signature and other fields is a doddle. There are no document size limitations. Cons It strips out all changes made with Apple's Preview. In one case a client signed a blank document. There are a number of shortcomings. For example, there is no support (so the company will only find out about these shortcomings through this review, if they read it), it doesn't support changes made through Apple's Preview (How many influential users use a Mac? All of them?) and arranging documents into folders is clunky at best. Switched from [Docusign](https://www.capterra.com/p/121506/Docusign/) Limitations on document size. Review Source KC KALIANI C. Case manager Legal Services Used the software for: 1-2 years ### "Simple" August 2, 2021 5.0 Pros What I liked most about the software was how fast I was able to take care of some important things that needed to be submitted right away Cons There was overall nothing I didnt like about the software Review Source DL Debi L. College economic exam writer Education Management Used the software for: 1-2 years ### "Excellent for out of state contracts" May 20, 2022 5.0 I've used it several times and I like that it saves my signature and initials so I don't have to redo it. I just logged in and hit OK where it needed it. Pros I like that I don't have to go in person to sign Cons I don't like having to download the document in order to read it. Review Source BE Blessing E. Researcher Research Used the software for: 1-2 years ### "Very Convenient" February 2, 2017 4.0 In the event of no access to a printer or fax machine, the capability to sign and send electronic signatures is highly valuable and MyDoc provides a convenient, secure and easy to use service to get this done within minutes. Never had a problem using this tool. Highly recommended for business and personal use. Pros Very easy to use. Document is not distorted in any way to make before and after e-signing. Provides good link to sender and recipient. Cons Everything is satisfactory Review Source MP Mark P. Partner Accounting Used the software for: 2+ years ### "A great addition for practice" July 2, 2021 5.0 Pros MyDocSafe integrates seamlessly with our self-assessment software (BTC Software). Also easy to request signatures on engagement letters and company accounts. Cons It does not yet smoothly integrate with our payroll software Moneysoft. Review Source AG Alexander G. Videoproducer Marketing and Advertising Used the software for: 1-2 years ### "Saves you lots of money for printing cost" June 27, 2022 5.0 Overall a very nice experience with MyDocSign. Pros I like how easy it is to get signings from multiple people. Also you get notified very quickle once signed. Cons Sometimes I experienced some issues with exporting a PDF file but that was a rare case. Review Source JJ Jessica J. Paralegal Law Practice Used the software for: 6-12 months ### "Extremely Important for Businesses During the Pandemic" January 31, 2022 5.0 Pros User friendly especially for our older clients that don't know how to use computers very well. Cons Nothing. We have no issues with this software. Review Source Similar Products Featured ## Related categories [Digital Signature](https://www.capterra.com/digital-signature-software/)[GDPR Compliance](https://www.capterra.com/gdpr-compliance-software/)[Cloud Storage](https://www.capterra.com/cloud-storage-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.