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3CX is an open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry. With 3CX employees can work efficiently from anywhere. Video conferencing, live chat, mobile apps and advanced contact center features are all included at a fraction of the cost. Choose to deploy on premise, in your private cloud account or opt for 3CX to host your PBX for you. Whatever your preference, you are guaranteed a hassle-free solution.
Provider
3CX
Located In
Cyprus
Foundation
2008
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based, On-Premise Windows, On-Premise Linux
Mobile Apps
iOS, Android
Training
Documentation, Live Online, Videos, Webinars, In Person
Support
Knowledge Base, FAQs/Forum, Phone Support, Email/Help Desk, Chat
3CX is an open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry that wants to cut on telco costs.
Content Source: 3CX
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Reviewers find 3CX's call management features beneficial, particularly for call centers, as it simplifies call flows and remote agent management. They highlight the ease of use, call quality, and the ability to transfer calls efficiently, which enhances their overall communication experience. Nonetheless, users report challenges with call transfer reliability, internet dependency, and limited customization options, which can occasionally disrupt their workflow.
Users are impressed with the cost efficiency of 3CX, noting its reliable VoIP connection and affordable pricing, which significantly reduces telephony costs. They appreciate the feature-rich nature of the software, which includes functionalities that would cost much more with other systems. The ability to use SIP trunks and the overall value for money make 3CX a preferred choice for small to medium-sized businesses looking to optimize their communication expenses.
Pros
This application works incredibly well regardless of how you use it. It's incredibly consistent and reliable; an outstanding product for fast-paced workplaces.
I love all the features of 3CX. I love how easy you can set it up, you can find the calls logs and recordings, plus it has a very comprehensive dashboard.
It has a Fantastic reporting tool and It was very easy to setup the soft phone for my office. It is very user friendly and easy to use.
Easy setup, easy to understand and the sound quality is wonderful. They have amazing options for reporting and the mobile app has made being tied to your desk a thing of the past.
Cons
Did battle a little with the initial setting up and getting it to work with the main phone. Does not work with all phone models had to buy a specific phone for it to work.
We had problems with calls dropping/glitching. This is more so an internet issue, we had our internet company out multiple times because of the internet not being up to par for the phone system.
Sometimes it can crash and has the occasional bug which leads to frustrations in the call centre.
The service is bad, especially when they commissioned it to my organization.
Most Recent Video User Review for 3CX
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Hello Kelsey! Thank you for your video review of 3CX. We're happy to hear about your positive experiences and appreciate you taking the time to share them in a video format!
More Bang for Your Buck!
Kelsey B.
"3CX is an all-around telephony service for any organisation"
Overall: So far it's good. It works 24/7 without failure. Love the support we're getting.
Pros: I like that 3CX works for start up and mid to large size companies. The price is reasonable. Integrations with Hubspot and other SMS apps are available.
Cons: There's no Caller ID feature, and no native SMS function.
Vendor Response
"A fantastic system"
Overall: I use the self-hosted version with a cheap VPS and pay less than £5 a month including calls on my landline. (SIP from telnyx.com)
Pros: 3CX is fantastic. It is a great way to spend over 75% less and get 100% more. I have an automated voice answering system that requires the caller presses 1 and if they don't it hangs up, stopping so-called spam bot calls. The system works out of the box with Yealink (which I use) and once configured is a very very wise investment.
Cons: 3CX don't offer support themselves, you need to go through a vendor. I never needed to and nailed it with self-hosted.
Vendor Response
"3CX in Medical Office"
Pros: It allowed for multiple lines, and transfers.
Cons: A lot of times we would lose connections while someone was on hold or trying to transfer.
Vendor Response
"User friendly"
Pros: This software is simple to use and the features are clearly displayed. Calls are displayed on made, missed or received in a call log.
Cons: The call recording is not accessable until 2 hours have past.
Vendor Response
"A Perfect Phone System"
Overall: The Overall experience with 3CX has been very Good. Before 3CX we used Asterisk. Though Asterisk does good work, what it lacked was a proper telephone system useful for Businesses.
Pros: 3CX is a perfect Phone system for Businesses. It is one of the best product in the market when it comes to SIP and VOIP Telephone Systems
Cons: 3CX has worked perfectly for me so far so it is difficult for me to list down what I like least about it.
Vendor Response
