Average Ratings

126 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    In Person

Vendor Details

  • 3CX
  • www.3cx.com
  • United States

About 3CX

Software based PBX system for unified communications. Can be used as a fax server.


3CX Features

  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Employee Directory
  • IVR / Voice Recognition
  • Mobile Access
  • Virtual Call Center
  • Web Conferencing

Vendor has not completed this information.

Vendor has not completed this information.

  • Audio / Video Conferencing
  • Calendar Management
  • Call Recording
  • Call Routing
  • Chat / Messaging
  • Fax Management
  • File Sharing
  • Mobile Access
  • Multi-User Collaboration
  • Voice Mail
  • Call Parking
  • Call Recording
  • Contact Management
  • Encryption
  • IVR / Voice Recognition
  • Ring Groups
  • SIP Trunking
  • Unified Communications
  • Voice Quality Enhancement

3CX Reviews Recently Reviewed!


Finally found something we can rely on.

Mar 09, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: We have been using 3CX Phone System Professional Edition for almost 3 years now. After a series of non-starter with other brand name phone systems we stumbled across 3CX. We were initially turned off that it was Windows based however this has turned out to be a HUGE benefit. Not only can we use are existing utilities and subscriptions to do backups, screen sharing, maintenance, etc, but our employees were immediately comfortable making changes and other maintenance. 3CX Phone System has features like Web Conferencing, built in screen sharing, free smart phone applications that were not initially a buying consideration for us but have become some of the most valuable and powerful parts of 3CX - and they continue to improve and release more of these valuable feature rich tools - at no additional cost. The licensing model is unique from any other phone system we've used. 3CX is licensed based on Simultaneous calls rather than total extension or lines. While the pricing is very good, its particularly good for larger offices or public spaces where extra phones are required in places they will receive little use. Other systems require you to pay full license cost for these low use phones but with 3CX, there is no extra cost.

Cons: I've noticed they are too innovative. Where most other phone system are quite stagnate and only release bug fixes, 3CX regularily release new features and is constantly improving capabilities. We have been seeing at least 2 service packs a year, each which represents leaps forward in features and capabilities. They can be ignored, though we've invested into learning and building on them

Recommendations to other buyers: The built in Web conferencing is a game changer with 3CX. Though its not yet culturally comfortable in Canada especially in the SMB, once you start using it, its hard to consider being without it. The smart phone apps are good but unreliable if your smart phone cell company has a weak network. We've seen the continued investment in this area by 3CX and an improving cell network so consider it just a mater of time before it becomes a cell phone replacement.

A lot of bang for the buck, easy to setup, easy to admin.

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I'm new to the world of telecommunication, UM, PBX's, networking, etc., yet with this product I have been able to figure out how to setup/configure the 3CX PBX. They have put a lot of thought into the functionality and features which means we can now manage the PBX and any changes needed as to having to call the support vendor so they can remote in and do the changes. I also like how they have a lot of online training videos and documentation to help lay the foundation regarding what it will take to setup and install a 3CX PBX. 3CX also includes a lot "stuff" for free that many other vendors charge for, for example our past vendor changed for IP licenses, and softphone licenses, and port licenses... nickel and dimed until broke. Yet 3CX doesn't do this, product includes web phone manager interface if you wish to use it, includes a softphone, includes faxing, includes webconferencing, includes voicemail which used to require a totally separate server from your PBX because the big name vendors want you to spend more.

Cons: So far not too many cons, still new to it and doing testing so there could be some limitations that are discovered later on. I'm guessing one limitation might be interfacing w/an existing call-routing tool we have at one of our building locations. A really small con, some of the free training videos could be improved, audio quality, but otherwise nothing currently stands out.

Overall: The ability to easily setup phones and manage the PBX, things like doing a scheduled backups, can easily restore a backup if needed, ability to manage calls, extensions, users, etc. Setting up routing, hunt groups, setting up extension groups, setting up open/closed schedules, voicemail, conferencing, web conferencing, and the list goes on. The product is quite intuitive as well.

3CX Phone System - Kinetix, Platinum 3CX Partner

May 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Feature/Functionality matches up to any competitive solution.The fact that you have "Standard" or "Professional" as your purchasing options makes the decision simple. And, when you choose one or the other, there are no other "Ala Carte" options. You get what you get. No "extras" that end up being tacked on at the end of the sales cycle. The 3CX Phone System system simply works. The "hybrid" capabilities between Analog, SIP and PRI/MPLS are a great way to introduce either redundancy, least cost call routing and to provide for future changes/expansion/growth. Buy what you need for the next few years. You do not want to limit yourself to what you need today, then need to upgrade the license count within a year or two. The upgrade path would suggest purchasing the upgrade up front will cost much less. For example, a 16SC License can be purchased today, and to upgrade later to a 32SC License will cost the initial purchase of the 16SC License, AND 80% of the 32SC License.

Cons: Would be great to see the ability to break office hours down beyond single days. For example, we have clients that have standing meetings on Monday from 11:00a to 12:00p.

Recommendations to other buyers: Consider all dial tone options and make certain you understand any potential impacts of the LAN. If this is properly done, you will not be disappointed in the implemented solution.

3CX - Best Phone System on the Market

Mar 10, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: 3CX offers so make features that it can help any business run smoother and be more productive. The collaboration features are amazing. 3CX allows you to use SIP trunks, which can save a company large amounts on phone service spending per year, but if you are still unsure of going with VoIP, then 3CX will work with many name brand gateways to allow you to use analog phone lines. 3CX licensing cost is very simple to understand and you can upgrade your system at any time, with easy. 3CX cost of ownership is very low compared to other phone systems on the market, but they provide so much more.

Cons: 3CX is very simple to maintain after install, but if you have problems or want to setup remote extensions, you will most likely need some network, VoIP and previous phone system experience. Overall, there really aren¿t any downsides to 3CX. It¿s very dependable and feature rich.

Recommendations to other buyers: When you evaluate phone systems, features are important, but make sure to look at what your licensing cost will be if you need to upgrade. That is where most phone system companies get you. They will get you into the phone system at a reasonable price, but as soon as you need to add more extensions or phone lines, the cost is unreal. 3CX does NOT use this tactic. They are very straight forward on their pricing. I would also recommend getting a hold of an authorized and trained rep and discuss your needs and see if that system will fit your needs.

Installation Of 3CX Phone System On QNAP TS-453 Pro Using VMware

Mar 14, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I have been using 3CX Phone system for may years and gave found it to be a versatile, robust computer based PBX Phone system. I have used it on the following versions of Microsoft Windows, Windows 7 professional, Windows 10 Professional, Windows Server 2003 Standard, Professional Windows Server 2008 Enterprise. My latest installation is 3CX Version 12.5 64bit installed on a QNAP TS-453 Pro running Windows 2008 Enterprise R2 in Virtual Machine Mode. The installation was simple and smooth, activation and provisioning was straightforward, no hitches. The whole system is running and performing as you would expect stable and reliable

Cons: Its very hard to find any dislikes about the 3CX Phone system, if anything I would say lack of information on how to set-up configure VOIP gateways. I have had to search the internet to find the information I required and this was from fellow users who been kind enough to share their knowledge and expertise

Recommendations to other buyers: I have looked at numerous PC based PBX Phone systems, both Windows and Linux based but none match the sophistication and range of features of 3CX. The Dashboard and interfaces of 3CX are so clear, making installation, set-up and activation fairly simple and straight forward, for any computer literate person.

Capterra-loader

Easy to use, no hassle PBX system with enterprise reliability and small-business ease of use.

Mar 08, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: First off, this software successfully allows for administrators to set up multiple incoming SIP trunks from one provider. Predecessors such as Trixbox and Asterix had trouble implementing this feature without extensive customization. If you are looking for multiple trunks, this is the software for you.

Other options are the usual fare for a PBX - it's essentially everything users have come to expect from Trixbox or Asterix or other FreePBX software. The beauty is in the execution, though, as it takes almost no time to set up a system using this software.

Cons: Base licensing does not include some of the more advanced features that would set this apart from other software options. The need to pay for more trunks feels like a natural pay-gate, especially considering how much this feature is requested in DIY PBX communities.

Capterra-loader

As a VoIP service provider we have tried them all

Apr 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 3CX is very feature rich that is constantly improving every day. The top pro is its rock solid reliability. VoIP is rather mature at this point but its not without its problems - particularly network based problems. 3CX successfully eliminates these with the use of a border session controller.

Cons: Support can be very expensive if not purchased through the proper channel partner. Company refuses to heed directional input and new "ideas", they have their path defined. As far as VoIP is concerned these cons can really be said about any PBX, so don't take these as 3CX specific. You wont find anything better than 3CX - trust me we have spent a lot of resources trying.

Overall: Reliable phone system

Capterra-loader

Great software that allows for above average PBX solutions that make communication efficient.

Apr 16, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Its communication medium (the internet) makes it easy for people to communicate despite geographical obstacles and the best thing is it doesn't charge for call roaming costs all you need is access to the internet and the software.
The features such as conferencing, webinars, call centers , chat and voice mail allows for individuals or companies to operate seamlessly despite different geographical locations.
Support from the manufacturer is simply outstanding as there knowledge base and support team go the extra mile to help you.

Cons: To get the licensed vendor partnership take a while but its worth it in the end.
The limitations to making multiple outbound calls through one gateway makes becomes frustrating when 2 or more people try it at the same time.

Overall: Cost efficiency on international and local calls

Decent VoIP Phone Software

Feb 10, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: The User Interface allows for a highly configurable phone setup that can be customized to your needs.

Cons: A major issue with 3CX is its reporting interface. Every report must be queued up and emailed for display. If running an analysis of phone data, you have to put in the parameters of the request, assign an email to send the report to, wait for the email to come in, and then follow the link to view the results. If you're trying to do a comparative report for any time range - and/or involving multiple phone queues, you have to repeat those steps numerous times. Compared to an interface that displays results inside the web portal, 3CX's process is extremely inefficient.

Wonderful SMB Software PBX

Mar 10, 2016
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: As an IT industry professional and 3CX Partner, I have implemented numerous 3CX systems including offering it as a hosted solution to my clients. 3CX has been a great vendor to work with and their software is standards-based. The team has done a fantastic job at building a PBX that is easy to use, very well featured and fairly bulletproof. Even being Windows-based, all of my installs are rock solid. But what really sets 3CX apart from the rest of the pack are the mobile tools. Included in the system is a provisionable mobile application for Android and iPhone which extend the range of the traditional PBX outside the traditional physical boundaries of the office.

Cons: Major software updates have a habit of reorganizing the control panel.

Recommendations to other buyers: There is a free trial available that is fully featured. Download, install and play. 3CX has also done a fantastic job of explaining their implementation of VOIP and the configuration of their system with a series of videos easily found on their website. I'd advise everyone interested in selling and/or replacing their existing PBX to give 3CX a try.

Excellent System to get full advantage use a certified pro

Mar 09, 2016
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I work for a certified 3CX installer and maintain 3CX servers in many New Jersey small businesses. Very often we install it on existing Windows based hardware that is used for other purposes as well without any issue. VERY solid system and it is LOADED with features. There are plenty of good plugins and it has been able to handle everything we've thrown at it.

Cons: Not too much to say here as I am a big fan, but I think if anything it would be nice if it was truly multi-tenant. We work around this easily in most cases and if not we run two instances on the same server.

Recommendations to other buyers: Work with an experienced certified installer from their web site, even if you have done some voip. Try to stick with devices on their supported devices where you can (unless you have existing hardware). A lot of devices are supported but some phones are way more feature rich for the same price, another reason to talk to a pro.... It's definitely easier to manage than a freepbx / elastix asterisk based boxes. But there are some gotchas to make EVERY feature work smoothly. You want someone who knows every feature so they can help you take best advantage of all the bells and whistles.

Great in house solution, replaced asterisk

Mar 09, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: We are a heavy Windows shop but were using asterisks/linux as our phone system. We liked the ease of management and the fact our windows admins could handle troubleshooting if needed. Updates are regular and we have no issues. We also resell the services and the multi-tenancy is great for larger organizations or inside our own cloud. I also like the Free version. Some of our 1 person shops use this as they really only need a basic PBX nothing special. The integration's to other software are nice for our clients also. Helps sell the product. Built in conferencing and web conferencing items are great for productivity.

Cons: The call channel restriction is a pain. Say I have 9 users and they all are on the phone but some are calling each other. You have to purchase the 16 license. They calculate every call no matter if it is internal. I would be happier if they either discounted internal calls maybe 1/2 a call or something or had a license agreement where its . XX external, XX internal. I wish we had a little more control over web conferencing, maybe shared logos. Also you can only use web conferencing in Chrome. Would like to see this expanded on.

Recommendations to other buyers: They have a full features demo so you can get your hands dirty. Try some others also. Test the support of either the partner or 3cx direct. A good partner can make or break a deployment.

3CX Can Be Deployed Fully Hosted Or On-Site... Your Choice

Mar 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: 3CX is a forward thinking company offering a flexible business class PBX that is second to none. Deployment options allow businesses to choose from a turn-key, hosted solution through providers such as www.techsitters.com or deploy the system in-house on existing infrastructure. The unique software approach taken by 3CX eliminates the inferior hardware fluff that is typically bundled with phone systems sold by other manufacturers. Now, companies have the flexibility to deploy a more redundant solution as well as the flexibility to chose the deployment method. 3CX eliminates the proprietary hardware component of the PBX as well as the telephone handsets allowing businesses to maximize their investment.

Cons: After working with numerous PBX manufacturers over the past 12 years, 3CX is a breath of fresh air. The solution is solid and simply works.

Recommendations to other buyers: Discuss the pros and cons of hosted vs. installed deployment with your trusted advisor to better understand which solution will best complement your business

Perfect softphone for day to day use

Sep 22, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1. very easy SIP integrations
2. Perfect for telesales
3. Perfect solution for in-house exchange
4. Easy conference call management
5. perfect recording
6. detailed reporting
7. Minute level information
8. Simply the best soft phone i ever used

Cons: In latest version there is one manual feature allowed user to switch on or off the call recording. This is creating problem for call monitoring sections. As most of the users use this feature to avoid Quality assurance department

3CX PBX empowers us to keep in touch with all of our remote crews.

Mar 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: We have 3CX phone system in use for SmallYachts manufacturing and repair facilities located in Tampa Bay. The Android apps work great for our mobile crews as well as easily letting us set up a project office on board any of our clients yachts. With the inbuilt webmeeting we can face-to-face with our workers and vessel owners any time. One PBX ties our main facilities in with multiple repair crews and project offices.

Cons: You must have a savvy partner, while just about anyone can sell you this system, you must have a solid knowledgeable partner to really get the most out of it.

Recommendations to other buyers: Research the partner you are buying the system from. Make sure they have plenty of hands on experience with both the 3CX platform as well as SIP/VoIP services. In the Tampa Bay area we recommend BizPhones4u as the 3CX partner of choice, they have over a decade of delivering SIP and VoIP services and are a 3CX Platinum partner.

Great at what it does .

Jul 04, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: 3CX has a great free version that helps you make decisions about your future use of the software .Easy to set up and I also like that it's great for automating phone connections ,whilst also being available for fax use ,while reducing costs all around .

Cons: 3CX is beginning to look a bit outdated .You also need to invest time in learning the program or to have a designated 3CX admin ,in order to get the maximum from it .

3Cx has served not only to communicate but for my students to understand the principles of VoIP.

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - Easy installation and administration
- My students have easy access to get it to practice.
- Users identify themselves easily with the Software
- Ease of integration of different devices
- You can adapt languages easily
- The server does not need as many resources

Cons: - Online support
- Missing information for the integration of VoIP and traditional telephony
- Some problems to connect remote extensions

Mr

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 3CX is easy to administer and maintain. For the folks making phone calls, it works perfectly. Never any trouble getting a line, or connecting with the outside.

Cons: Different plans will limit how many concurrent calls can be made. In the past we had some problems with being able to get a free line if the number of concurrent allowed calls is exceeded.

Overall: We have a flawless phone system that is easy to administer with lots of extra features.

3cx Phone System

Mar 09, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Its a windows based VOIP PBX and its simplicity in use coupled with the wizard based setup make it a wonderful product. Unlike other Linux based products the familiarity of Windows and administration via your web browser means you can get to grip with it straight away. The latest service pack allows for failover (although yet to be tested fully). Customer support are always at hand if you have any difficulties.

Cons: v14 was a major change from previous versions in terms of DNS etc so it will involve the IT team for that part. You may need to amend/upgrade phone provisioning templates aswell.

Recommendations to other buyers: Install the free version and familiarise yourself with the interface. Once your familiar with the setup and admin you can scale up to a different version. Get a good VOIP partner (if you want SIP trunks) and ensure you have the minimum requirements in terms of bandwith etc for your needs.

First Time VOIP Made Easy With 3CX!!

Jul 25, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I just recommended this to a friend of mine who recently opened a small business and wanted a a nice VOIP software ...

Pros: Cross platform software made easy! I really enjoy the extra line that gets added to your smart phone! Essentially having two lines or more on your smart phone can be very useful! Making and setting up the IVR is simple compared to some of the other big name VOIP companies! And best of all their customer support is touch notch! Very Friendly

Cons: The only downside to the software that I didnt like was once they added the QR Scan for mobile devices.

Capterra-loader

Everything you need in a virtual phone in a simple and easy interface

Jul 05, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Its configuration is very simple, just a couple clicks and the information of your telephone server so that in a few minutes you are enjoying incoming calls, outgoing and sms. It also works perfectly for contact center.

Cons: The only disadvantage I have found is that sometimes the application crash and it is necessary to restart it. Also in the design of the interface the option to keep waiting is very close to that hangs up the call and it is very easy to make an error.

Overall: I was a user of this application in a call center and my experience was very good, although sometimes I had to hang up was not very frequent, on the contrary the option of auto-answer is excellent to not lose incoming calls. The outgoing calls are very good and with great quality.

Full function phone system for a fraction of the cost.

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The system is full feature phone system similar to those of corporate giants. The costs are a fraction of what I paid using the phone company

Cons: To utilize all of the features requires a bit of knowledge which you can watch their videos or do what I did I hired someone to setup my phone system to my needs and pay a fraction of normal fees.

Overall: I have a phone system that works for me

Feature rich

Mar 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Loads of functionality, easy to deploy and configure. After switching to 3CX our VoIP our phone bills were cut at least in half (including lower hardware costs as there is no vendor lock-in). One of the great features is that 3CX softphone is available on all major platforms, including mobile. We are using 3CX ourselves and are confident to recommend it to everyone. Feature rich IPPBX which will meet everyones needs and being software based will allow great flexibility. Moving away from old analogue systems will not only improve resilience, but also reduce maintenance and call costs if migrating onto SIP.

Cons: Web reporting needs improving since latest v14 release, but v12.5 was great.

Recommendations to other buyers: Just give 3CX a shot and you should be convinced. I hope you¿ll be pleased as we are.

Capterra-loader

Overall very good system however constant change can be confusing.

Apr 16, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Flexibility, pricing, overall feature set, consistent updates. Company is somewhat reactive to feature request, so if something is missing they'll likely add it at some point.

Cons: Constant updates to software and sales price/strategy can be confusing. Support from 3CX direct can be lackluster, make sure you have a good dealer!

Overall: Tons of options and features, happy employees.

3CX Unified Communications

Aug 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: -- Ease of Access for end users -- Minimal administrative burden -- Scripting option with 3CX Call Flow Designer -- Custom CRM support / Office365 -- Third party business intelligence integration -- Unlimited user and extension support -- Web phone client support with full features -- Inbuilt web conferencing -- Simultaneous call channel license scheme worked well for our organization

Cons: It was a breeze to implement 3CX solution. The 3CX partner supported us all the way through. Active directory user synchronization can improve a bit. Reporting can be made more comprehensive, but otherwise solves 99% of our requirement. Overall very satisfied using 3CX

Generally Good Product

Oct 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Most of the user customization is easy to do and really useful. Easy to operate on the front end. Colors options (light vs dark) appreciated.

Cons: Phone updates are a pain. Frequently breaks connection with IP, or changes all extensions' PIN and passwords. Have to do a lot of back-end clean-up work just to make minor updates (e.g. forced to change all existing passwords to six digits, which then resulted in banned IP addresses to all phones and required whitelisting each individually) Cell phone integration weak and limited.

Started using it in our own office, now a certified partner!

Mar 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Having primarily dealt with FreePBX before, involving lots of deep command-line code and tinkering with various config files manually - 3CX was initially brought on as a trial in-house. We took to it like a duck to water and have began selling it as a partner now.

Cons: As other reviews have noted, 3CX is best utilized through channel partners however this isn't really a problem as they have partners all over the place.

Recommendations to other buyers: You can download a fully functional free version of the software from the 3CX website to evaluate it properly. For us, the 'plug and play' provisioning of the big brands (Snom, Yealink, etc) coupled with the software running atop Windows with the beautiful UI was a no-brainer for us. Give it a try, especially if you're currently using an asterisk fork as it's a big slap round the face and will almost certainly make your life 100x easier!

Affordable call solution .

Aug 08, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 3cx represents great value for your investment .It reduces phone costs several times over and makes connecting to everywhere in the world and setting up calling campaigns easy .

Cons: The design is beginning to look outdated and you need some help online when originally setting up the lines . Not really much else to complain about , 3cx is great.

Capterra-loader

Inexpensive phone software for Windows and Linux

Aug 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Going into a phone system w/o much knowledge of VOIP systems, I found 3CX to be very intuitive and easy to learn. The pricing between it and our SIP provider allowed us to save in the first year of using it. 3CX, as a company, is quick to release solid patches and new versions.

Cons: Some features, like texting, would be nice to have, but this is really grasping at straws. The menu system for configuration has been "flattened", which does make it more difficult to navigate.

Fantastic phone system that doesn't cost the earth to buy or maintain.

Mar 09, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It is a fantastic, fully featured PABX solution that doesn't cost the earth to buy or maintain. It has all the bells and whistles of any PABX the major vendors provide, without the need for specialist hardware or software to run it. Its is extremely easy to setup if you want to use the free version, and plenty of support is available if you wish to purchase it. It also offers the opportunity to reduce call costs when implemented with a VOIP provider of your choice.

Cons: Once you expand beyond the free version, you require a trained expert to set it up (unless you have a solid understanding of the systems involved).

Recommendations to other buyers: Try the free version, there is nothing to loose. Once you see how easy it is to setup, use & deploy, you'll then see how call costs will come down.

3CX is an awesome SMB phone system

Mar 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: 3CX is one of the easiest phone systems I have ever worked with. It uses VoIP and you don't need any special hardware or network gear, and you can run it on a server. It has everything a big company needs, but it is easy enough for a company of 2 to use. I LOVE the fact that the Windows/MAC/iPhone/Android clients to use 3CX are FREE. I had to move it to a new server during a hardware upgrade an it was so easy I was amazed.

Cons: Yo need to find a good partner to help on initial setup, esp with the router port settings. Their website has lists though and after the initial setup it can be maintained with just a little training.

Recommendations to other buyers: There is a free version for 2 call paths, It has limited functionality but is a good way to start.

Love it. We used cloud based version.

May 25, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Just works. Easy to set up and maintain and add other extensions phones etc. Tons of cool features like voicemail, meetings, Call Backs and even a free mobile app. We lowered our costs by switching to 3cx and love the cloud based product.

Cons: Has bugs for sure. For example, you can't have 2 linux based SBC's running at the same time. For example if you have one linux SBC in one building and have another building that also needs a SBC and you happen to put a linux SBC in there too, watch out your phones may drop and lose service. Dev has confirmed this is a bug and will get fixed. If you re-purpose an extension for another employee and the previous employee had a profile picture, the old profile picture will still show on the new employees profile when the new employee calls someone else internally and the person who takes the call uses the 3cx app. Its more of a problem with the 3cx app not fetching the new profile picture I believe. Not that big of a deal.

Great phone system for the money

Jul 12, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is lightweight, full featured and it works really well for the money. They've done a great job in adding features all the time.

Cons: Recently they've been adding too many updates too quickly which has caused some unneeded glitches. They have fairly quick response time.

Overall: low cost pbx

Capterra-loader

Awesome tool for extension lines

Jun 12, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: We basically use this program to add extension lines to our dialer, that way we dont missed calls and it worked. You are able to put voice message, call waiting, call forward and other features that are minor importance. Very user friendly when placing calls, and also you can get reports and statistics for a call.

Cons: Configuration must be done by a pro, this cannot be configured by someone who doesn't know about VOIP systems. There was one time that the program crashed and setting were rebooted, so we had to wait until the next to day for the IT guy to help us configure it again.

One of the best phone systems on the market

Jun 26, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The best thing is 3cx is very simple to set up, it will run on minimum hardware. I like that it is web based. not over complicated easy to administrate.

Cons: The meeting software works good but does not integrate with outlook. like excepted meetings sending email.

A software PBX that really does stand above the other PBX options.

Mar 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The software is quick and easy to install and configure. The interface is simple, yet feature rich and can be quickly navigated by all IT professionals and most system admin's as well. The pricing is fair and easy to understand, with all features included in the license fee as standard.

Cons: We wish the OS X app was as good as the Windows and Mobile apps, but being a windows based product we are happy that at least an OS X option is offered.

Recommendations to other buyers: Like all software, make sure you choose the correct environment and connectivity options for deployment. Depending on the number of users and sites, you might be better with a hosted, on-premise or bridged solution. Your chosen solution provider will be able to help you with this.

Everything you need in a phone system .

Jul 22, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: 3CX really takes your calling efficiency to the next level . Extremely easy to install and and the subsequent process has been automated ,everywhere where automation is possible .It also significantly reduces costs .

Cons: As it is to be expected ,3CX is heavily dependent on a good internet connection .While calls work like a charm ,I feel like sending out text messages can be developed further .

This phone system has not been great.

Nov 07, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: We are now implementing another IP phone solution.

Pros: Low cost IP phones and service. Originally had web based software solution for maintaining settings.

Cons: No support Software stopped working with some Windows updates and the only workaround removed features.

Used this program for a sales job and it broke down all the time.

Jun 04, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: It was great only because it connected to Salesforce, so you could dial in right from Salesforce. Made it easier so you didn't have to switch between multiple programs.

Cons: This software shut down all the time. There were issues with it nearly every day - whether it was me or someone on my team. The phone system would just crash.

Overall: Truly no benefits because this platform would break all the time.

3CX is easy to use

Jun 26, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: 3CX is easy to navigate and find your way around. Everything on 3CX is very easy to understand and use.

Cons: There honestly is not anything I have found with 3CX so far that I have not liked about this product.

A new approach to phone systems

Mar 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: 3CX offers a business phone systems without all the 'smoke and mirrors' of traditional systems. We have tried competing systems from major phone system vendors and they all require a great deal of training in complex and outdated administrative systems and are extremely complex both to order and to set up. 3CX offers a simple and modern interface and familiar PC operating system for your PABX. there are no hidden extras and additional costs for adding features as they are included in the system. We have installed 3CX systems for a number of our customers and they are all happy.

Cons: Nothing. They are extremely easy to deal with. Most issues can be sorted by looking at the support portal.

Recommendations to other buyers: Try a demonstration system. You will never go back.

Data Tech Chooses 3CX Over all the rest!

Mar 09, 2016
5/5
Overall
3.5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: After researching many different VoiP Solutions, 3CX was the clear choice! Being Windows based, the Multitenant offering along with the Single instance offering gives Data Tech the flexibility to tailor fit our client VoiP needs! 3CX has, by far, the most online documentation, video resources and product information available in the industry. 3CX Technical support is quick to respond to Support requests and are always eager to help using Team Viewer access.

Cons: I can't think of anything in the software itself that Data Tech does not like. If we see a need for something that is not currently offered, we are encouraged to put in a request to have it added to the next update or release when feasible. If there was any knock on the Vendor at all, it would be that communication with support via phone is essentially non existent. All Support that requires interaction is done via Team Viewer and chat.

Recommendations to other buyers: Do your due diligence and be sure that the software you choose fits your needs the best. I think once you have done the research you will find, as Data Tech has, that 3CX is the clear choice. Things such as Video Meetings, Screen sharing, on the fly Conference calls along with mobile device apps right out of the box with no additional costs make this product far and away the best the market has to offer today as far as Data Tech is concerned!

the most innovative telephone system

Jul 17, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: excellent voip telephony system available on several platforms in the cloud, quite stable and easy to configure

Cons: the system is quite good and stable but the price is high, that would have to be improved since there are other options in the market

Overall: It has given me the opportunity to try another voip system different from the traditional ones

Loved the ease of use and overall quality of the softphone.

Apr 19, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the fact that it is easy to train people on, since we allowed people to work from home occasionally.

Cons: I wish it offered more features of the phone, such as 3-way calling, or if it did offer it, then wish it was easier to use. Again, didn't need to have 3-way calling that often.

Excellent program and system for phone managment

Apr 04, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Does the job nicely.

Pros: I love the direct to email voicemail system. I'm able to forward, track, and review the message without logging in to the system every single time.

Cons: Somewhat cumbersome initially, and the program application is only useful if it is always open and running.

A Game changer

Mar 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: For many years we've neglected the VOIP sector due to Asterisk requiring on it's own a specialist. As a MSP and It Consulting Firm we rely on our staff to pick up our new offerings quickly. With 3CX unlike asterisk, it's quick simple to pick up, learn and support. Additionally I have to say I absolutely LOVE their SmartPhone App. It works very well even via 3G and LTE and did I mention it's FREE!

Cons: It some special instances it can be difficult to create some more advanced rules. For example, when forwarding a call to an external number making the Caller ID and number show a set name and number depending on which queue they are coming from. 3CX does have a way around this but it requires purchasing the 3CX Voice Application Designer module.

Recommendations to other buyers: Try their free 2SC version. It installs quickly on any Windows 7, 8 & 10 Pro machine. You'll quickly fall in love.

Windows based super powerful IP PBX

Mar 09, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: We have used 3CX for over 6 years now and love the easy of installation and the backup support provided by the 3CX team. They release major upgrades every few months which always provide exciting new features and enhancements.

Cons: I would like to see improvement to the GUI of the management system in some of the new releases. Its very good evolving Webmeeting and the 3CX Phone apps but sometimes as an admin I would like more power control in the GUI.

Recommendations to other buyers: Give it a go, its very easy to get up and running and the range of features all in one install is fantastic.

JEM Network COnsulting is a Gold 3CX Partner, user, and Engineer

Mar 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: 3CX is the best software based IP Voice or IP phone system that we have worked with in the past 7 years! Actually we think it is the best VoIP system period! We love how flexible, the feature sets, and they add more all of the time! Best bang for anyone's buck! Extremely scale-able, reliable, and efficient.

Cons: lake of recent functionality with Grandstream. Works well with it but company has shunned the manufacture not sure why.

Recommendations to other buyers: Take 3CX for a test. We have put this in businesses small and large and even running city/municipalities with it!

Fast setup and intuitive management

Mar 09, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I have used 3cx for different companies over the past 8 years and so many features have been added in that time. It now includes WebMeetings. I can get a system running quickly without spending hours trying to figure out how to do something. The system just works and lets me focus on my business.

Cons: I'd like a gui for programming the graphics on the phones.

Recommendations to other buyers: I have tried using different versions of asterisk through the years, but I keep coming back to 3cx as I almost never have downtime and the time it takes to setup is fast compared to asterisk.

Good VoIP based PBX software

Mar 09, 2016
4/5
Overall
3.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Solid feature rich software that's easy to configure and robust. It's easy to get the system up and running and no special telecoms knowledge is necessary. Remote extensions and the softphone application works well. I use this on a laptop with a headset and have found it invaluable. Integration with Outlook is good

Cons: Nothing very much but like all VoIP products is subject to ADSL line quality

Recommendations to other buyers: Download a trial and try it out. If you propose using on an ADSL line be aware of the issues that may affect performance

Business phone in your pocket!

Mar 10, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Mark my words. In 1 year, most of your friends will carry their business phone in their pocket. Think about how texting has replaced the phone call for most people and it happened almost over night. I now use the 3CX on my iPhone and never give out my cell number. I answer all business calls on my cell phone and no longer forward calls to my cell phone. This is a huge advantage and makes it easier to transfer calls to customer support or colleagues in my office.

Cons: I thought I would have issues with the platform riding on Windows, but this has actually been a huge advantage and extremely stable.

Recommendations to other buyers: We suggest using VMWare for easy installation and testing.

Have used 3CX phone system and mobile clients on iOS devices for 5yrs.

Mar 09, 2016
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The system software is excellent. Installation is easy and configuration is very flexible.

Cons: About the only thing I could possibly complain about is that there's a branding at the bottom of e-mailed voicemail messages that I could do without. Beyond that, nothing comes to mind

Recommendations to other buyers: I would recommend giving 3CX a chance. If you can host your own phone system, rather than paying for a service, it's a no-brainer! Here's what you need: Decent broadband... Possibly a SIP trunk if you want to go copper-less ;-) and some basic understanding of networking and firewalls.

We have used 3cx for over 5 Years and it keeps getting better

Mar 09, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: 3CX is so simple to use, once you have it installed and get it how you want it it takes care of itself, support has always been fast and helpful

Cons: it takes a bit of getting used to, some of the menus are not always where you would expect them so sometimes troubleshooting can be a little difficult but not impossible

Recommendations to other buyers: give it a go. they offer a free trial, get it setup on a server and follow the user guides they really do explain what is needed to get it working. some phones are more difficult than others, we use Snom and they are so easy to setup.

This is our current phone system software.

May 16, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Call Quality and Routing is Excellent .
Good Software support and updates.
Soft Clients are easy to use.

Cons: Adding a new phone and user.
Setting up voice mail for users.
SoftClient sometimes has trouble sync with Hard Phones.

Overall: Call quality and Routing.

3CX - World Class VOIP PBX, Tons of Features, Aggressively Priced

Mar 09, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: 3CX invests great amounts of capital in developing this product and in supporting it It is feature rich, easy to manage and can help you reduce your monthly telephone bill by a large amount going to VOIP SIP Trunks.

Cons: Sorry. We don't have anything to add here. This is a great product from a great company. Be sure and sign up for the 3CX forums at 3CX.com.

Recommendations to other buyers: You can get a FREE 2 Simultaneous Call License to make it easy to test and evaluate. There is great support from the VENDOR as well as good community support

PBX in you desktop or phone

May 21, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Comments: A very powerful PBX software with lots of functionalities.

Pros: many functionalities to configure from messages, to receptionist to follow-me rules, to regular internal-extension assignment. The client works in desktop PC and smartphone, seamlessly .

Cons: Although it comes with more functions that what an small-mid size business may need at the start, It's a bit pricey overall.

We have been a 3CX phone systems user for 5 years and love it!

Mar 19, 2015
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: It's a VOIP PBX based on Windows. It runs rock solid, and is easy to setup and manage. Helpful user forums and community of enthusiasts.

Cons: It works through channel partners. You need a good partner to have a good experience, if you're not capable with VOIP, SIP, or Windows.

Recommendations to other buyers: Try it, you'll like it! Start with a small pilot and get used to how the product works. If you are not going all SIP trunks, (e.g. connecting POTs line), then you need to pick a good interface box. We use the Patton devices and have found them to be reliable.

3CX IP-PBX - software based Phone System

Mar 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Simple to use and is full of features - product like this with so many features and reasonable price does not exist in the Market - accessible tech support is easy to get to - no hidden costs -

Cons: Low visibility in US. They are leaders in the Industry today. I hope they come up with innovative products to stay competitive.

Recommendations to other buyers: Install their demo version. start by configuring SIP Provider. Choose from the list of approved vendors. Create a couple of extensions. You are ready make calls.

Great Value, Great Performance

Mar 09, 2016
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is Windows based which allows a familiar structure for most users unfamiliar with Linux. Wizard guide through the initial setup and unlike many other systems is not extension based but rather is based on simultaneous calls. Voicemail is free from Standard to Pro. Can run on a server or spare desktop with minimal hardware.

Cons: Changes suggested such as customised logo are flatly rejected by the CEO however should not put you off the functions of the system itself.

Recommendations to other buyers: Try using the CTI mode and also the Softphone on its own (my preference) in order to get full view of the capabilities of the system.

Easy to configure, deploy and maintain. Excellent price point!

Mar 15, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: 3CX ties in with all of the requirements our clients demand. Customer service is really good and the product is easy for our clients to use.

Cons: Sometimes traffic shaping is required, including infrastructure upgrades, but that is not the fault of 3CX, the client would have to upgrade hardware if they were using any new system regardless.

Recommendations to other buyers: Check out other product offerings and you'll see that nothing comes close to the flexibility and affordability of 3CX.

Great, cost-effective phone system that scales with your business

Mar 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Very powerful software that is Windows-based. No proprietary hardware to worry about. 3CX has very powerful features that support small to very large companies.

Cons: With every new release they move the menus around so you sometimes have to hunt for the menu you need when setting it up.

Recommendations to other buyers: Consider the platform the software runs on. If the software uses a proprietary platform you are locked into that which can lead to high costs to replace hardware and obsolescence.

An extremely simply SoftPhone

Mar 08, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall extremely useful and strongly recommended!

Pros: We love using 3CX. After the switch from deskphones, we cannot go back. 3CX is very easy to install and simple to use.

3CX - quickly maturing into a leading PBX replacement

Mar 09, 2016
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: 3CX is a flexible PBX that either runs on a Windows box at your office or up in the cloud. It is a reasonably easy-to-use-yet-powerful PBX replacement that works with a variety of SIP devices.

Cons: 3CX can appear to be overwhelming to configure for larger installations, thankfully the process is getting simpler with each interation.

Recommendations to other buyers: Download a free trial and throw it on a PC - pretty lightweight and makes for a good evaluation.

Unbelievably reliable and feature rich

Mar 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: As an IT service provider we trialed a number of systems to see how fit they were for our customer base, 3CX came out on top with having the most features, being the most reliable and the easiest to use for both us as admins and the end customer. This system saves our customers thousands of pounds a year in landline charges and helps their staff be more productive.

Cons: To be honest there is nothing that we have a problem with.

Recommendations to other buyers: Trial the 2 simultaneous call system (it is free) or use the demo version for a while and I am sure you will not need to look anywhere else for a new PBX.

3CX is the best phone system on the market today! Using since 2009

Mar 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: 3CX is an extremely flexible and feature rich phone system that has features included in the Professional version that cost thousands of dollars extra on Avaya, Cisco and Mitel Systems. Fail-over, Reporting, Call Center, Call Recording to name a few.

Cons: There are no major negatives to report for this product.

Recommendations to other buyers: Find a good 3CX partner in your area and leverage their expertise to help you succeed in your deployment.

Fully functional IP PBX!

Mar 09, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: We have been working closely with 3CX for several years now. The product gives freedom to end customers and vendor gives peace of mind for us who deploy the system.

Cons: The installation may be overwhelming to non technical user. So here at Mahonyt UK we provide technical expertise as well as variety of deployment options.

Recommendations to other buyers: The system can cater from small home office to larger organisation. Definitely worth a try!

Amazing Windows PBX That Works!!

Mar 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
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Likely

Pros: Flexibility, reliability and the fact that its a Windows based PBX so no technical Linux background information is needed to get this product up and running.

Cons: Not a lot to be honest, it supports a wide range of products and services and is very flexible.

Recommendations to other buyers: Look for a product that is easy to understand, reliable and requires little work to get up and running. A lot of the Linux alternatives require a lot of technical Linux experience which can make it very difficult to get up and running. The user interface for this product is easy to understand and the product just works so is really worth at the very least giving it a try.

Easy to use, expensive to maintain

Aug 30, 2016
3/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: It is smiple to install, and if phones are on the supported list it is trivial to deploy.

Cons: User interface and features change from version to servsion. Also suported phones: yesteday's best phone is unsuported today. It is also expensive as for the price of 16 calls system you can buy 1000 calls system with hardware.

Recommendations to other buyers: It doesn't work well in virtual machines: call quality with 3cx transcoding is bad.

Host your own phone service

Apr 18, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Comments: Full featured software with a bit of a learning curve.

Pros: The many features allow you to host your own phone service without having to pay a third party for something you can do yourself.

Cons: Can be tricky to set up if you're not technically minded but guides can be found on the internet to help.

Complete communications without any headaches

Mar 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The product is rock solid and the features rival or surpass any Cisco or other Excessively expensive solution.

Cons: Nothing. Its runs on a Windows box and is easy to manage whether you're an IT pro or just a competent user.

Recommendations to other buyers: Be sure you have a decent Internet connection if you plan to use SIP service providers. Go for a dedicated Data circuit for just voice or get a VoIP Gateway/s and connect to the PSTN/Mobile networks.

Versatile PBX

Mar 10, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: We have used a lot of different PBX's over the years, and switched to 3CX due to it's versatility. There is no need for proprietary appliances or phones, and the list of devices they do support is large. The support is outstanding, fast, and easy to work with. Lots of great features that definitely stand up to or exceed many competing phone systems.

Cons: The documentation on the website could be more thorough or up to date with new version releases.

Recommendations to other buyers: Requires a fair amount of network infrastructure knowledge to implement effectively.

Easy to deploy; cheap; scalable; it supports a vast range of products

Mar 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to deploy; cheap; scalable; it supports a vast range of products and resellers. Great support; new feature are deployed constantly; soft phone and call centers

Cons: nothing to complain about it. 3cx is great it helped my business to reduce costs and have a much better product in place

Recommendations to other buyers: totally worth to give a shot; You can have a free trial and 3CX offers and excellent material online

IT reseller and installer

Mar 09, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Flexibility of the product. 3CX offers a wide range of options for customization.

Cons: Tech support is good, but needs more training, often times we have to figure something out on our own because tech support said it couldn't be done.

Recommendations to other buyers: Don't try to compare standard phone systems with IP phone systems, by choosing an IP phone system, you are getting a product that will be able to move forward with technology.

Nice software to make calls but I needed some time to get used it

Aug 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the different features it offers. E.g transfer calls, hold calls, direct to the voicemail, change the theme (yes, I like it!), and you can even chat with users.

Cons: Before one of my colleagues showed me how to install it, I had no idea how to do it.

25 users, Legal Professionals, previously on Analogue PABX

Mar 12, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: It does what it says it will do :) I can manage from wherever, can give access to users to self manage certain parts of the system.

Cons: Would be good to be able to purchase simultaneous calls in increments of 1.

Recommendations to other buyers: Check your hardware and recommended firmware levels. Assuming you are inside the guidelines you won't have any problems at all :) Check the other vendors, you will quickly come back to 3CX

3CX has driven down our costs

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Having implemented 3CX some 6 years ago we have been able to completely rethink our telephone strategy. Operating a Call Center help desk where agents are constantly dealing with inbound and outbound calls we have been able to manage call allocation and eradicate variable call charges. The implantation of fixed bundle SIP channels enables us to price fix 99% of our calls.

Pros: We love the "No vendor" lock-in. We can pick and choose from the Windows client right through to top end executive phones.

Cons: If there is one point the upgrades are costly. Buy more than you require today.

Recommendations to other buyers: 3CX is virtually a single box purchase. Always buy more simultaneous calls than you need as upgrades are costly. Choose the Pro license for additional features.

very good communication software

Mar 05, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Very interactive and easy to use, the CODEX work very well, with very good performance .. calls are made very fast

Cons: It does not recognize many of the digium cards, the SIP protocol is difficult to configure for generic telephones

Overall: Your new interaction in the cloud

Excellent small business PBX software that scales with your business

Mar 09, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Windows-based software, great support, and quality PBX software

Cons: Only issue is installation can fail for obscure reasons. I have never found one single reason why this happens and haven't run into this issue during the last several upgrades.

Recommendations to other buyers: Best to try it out first and get a feel for how it looks and is used. Then, get with a local reseller for most installation, customized settings, and support

Cheap and Lots of Features

Nov 07, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: User friendly interface. Very easy to use and lots of features & functions. User guide is easy to understand.

Cons: Not much negative found about the software, but not much easy to configure or setup. Upgrading from one version to another version is complex.

3CX for Small Office

Mar 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I love 3CX because it delivers an easily manageable telephone system for both myself a a small business and some of my clients. It's easy to set up, easy to understand and easy to work with and reliable.

Cons: Nothing negative to say its a really good product, the support is there if you need it

Recommendations to other buyers: I would fully recommend you to try it, you will find it really easy to use

Powerful !!!

Mar 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: This PBX is just awesome !!! It's feature rich, easy to use, works like a charm ! It's the best solution for a business phone system

Cons: Nothing for now... The software is great, the management easy and the backup/restore procedure so simple...

Recommendations to other buyers: Don't throw away the software too fast if you cannot install it, Ask for support, because it worth the investment !

Simple PBX system

Mar 09, 2016
5/5
Overall
5 / 5
Ease of Use
3.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use PBX management software with simple setup and installation. Great support and help from vendor

Cons: Setting up public holiday days can be tiresome. This is the only downside I can see.

Recommendations to other buyers: Free trial is so wonderful, you can start small and expand as you get more experience with it. Great customization can be done via provisioning scripts

3CX Phone System is a great product with minimum amount of issues

Mar 25, 2016
4/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Useful, easy to use, saves money! We are using this product for more than two years now and it meets our expectations and business needs.

Cons: There is no good support for Windows phones 10 app. The application doesn't support tray mode.

Recommendations to other buyers: Be honest when evaluating a product like this to help the vendors improve their software.

Brilliant software for our company

Mar 13, 2016
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: We tried lots of different systems and 3cx was a natural fit for our business and what we needed

Cons: My only problem i have had is Panasonic phones wont provision with 3CX, but i believe this is a Panasonic issue not a 3CX problem

Recommendations to other buyers: Get a 3CX partner that has been around a while, ask if they are certified and advanced certified.

3cx VOIP PBX phone system

Mar 09, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: its a Voice over IP PBX based on windows. very have any issues with dropping of failure runs great. flexible setup and easy to configure and manage 3CX will slash phone bills by up to 80 percent, and its features, including ease of deployment and management, complete employee mobility, presence, videoconferencing, collaboration, CRM integration, call center module, are fantastic options/tools available to use.

Cons: channel partners, must have a good or solid partner who understand 3cx

Recommendations to other buyers: try it first hand try the pilot and play around, this will give you the hands on to find out how the product runs and works

3CX? We love it!

Mar 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: 3CX is feature rich! Amazingly easy to deploy and manage!

Cons: Make sure you find a good channel partner that is certified in 3CX. If they've taken the time to get certified then they know their 3CX!

Recommendations to other buyers: If you're even thinking about a new phone system, you really should check out 3CX. Impressive cost savings and ease of use!

Very User Friendly and WORTH EVERY PENNY

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The app features are great! We have a few team members that struggled with the previous software. Now we experience unified communication both from the office and our smart phones. The amount of time we save now that all communication is neatly filed into one spot has been worth every penny!

Cons: Initially there was a few hiccups during the set-up process, but all issues have since been resolved

Easy to use and flexible PBX solution.

Mar 09, 2016
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to deploy and fast to setup, either in the cloud or on premise. Can be easily maintained and manipulated to suit the needs of the client.

Cons: Limited support for the end-user outside of Channel Partners.

Recommendations to other buyers: Good to demo first - and it's free! Great gateway into the world of VoIP.

Easy to use VoIP service

Apr 12, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Generally easy to use especially for receiving calls. Can put an end to the need for phones on the desk.

Cons: Can be easily confused if headset is plugged in after receiving a call. Resolving this issue would make me much more likely to recommend.

Simple Install and configuration

Mar 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The software can be setup and ran from the Cloud using a Hosted solution or you can install to a Windows Server, on premise. There are apps available for both Android and Apple IOS which extends your office extension. Conduct a Web meeting direct from your desk or from your mobile, this is an excellent option with no need to login to a different Server. It could help you save up to 80% on PBX costs and increase productivity at the same time. Other options available, CRM integration and there's even a call center module for the larger companies.

Cons: Configuration options choice could get complicated if you are not too technical, however there are many competent re-sellers of 3CX equipment who will be more than willing to help you get up and running.

Recommendations to other buyers: Try the Cloud Hosted solution in parallel with in house PBX and add one Department maybe 3 or 4 people to really test the system, iron out the issues and the roll-out should become much simpler.

Excellent Windows based PBX constantly updated with new features

Mar 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: We have used 3cx for 5 years and you are not locked in to proprietary hardware. 3cx is very powerful and has great support.

Cons: Nothing it works well and the support is good. Best to keep your windows server updated.

Recommendations to other buyers: check your VOIP SIP trunk provider works with 3cx. Most do.

IT Service Provider and Reseller

Mar 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: 3CX is a solid VoIP system. There is a minimal learning curve to get the system setup. It is feature-rich and the fact that it can be fully hosted is what built the value for our managed services practice. We had tried other hosted PBX providers in the past but after finding 3CX, we won't be looking for another any time soon.

Cons: There's not really anything to dislike. It does what it says it's going to do.

Recommendations to other buyers: Get a demo of the system. Have a technician walk you through a demo setup. Ask questions and then demo it yourself for a couple of days. You'll see the value very soon.

Solid and easy VOIP PBX software

Mar 09, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy and reliable windows software. Easy to manage and got everything you need.

Cons: Not much for far. We are reselling the cloud service and work fine.

Recommendations to other buyers: Try it, ITS FREE (2calls) You can install it in less than 10 minutes and work with it. You will not be disappointed.

3CX - Top quality, full featured VoIP PBX

Mar 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: 3CX has produced an excellent VoIP product. Its easy to setup, configure and use.

Cons: There is nothing I can think of. The product does what it claims to.

Recommendations to other buyers: I would definitely recommend that people evaluate this product. I am sure you will be happy that you did.

3CX Phone System

Mar 09, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to install, manage and maintain. 3CX has a friendly support portal and forum where you can find helpful information.

Cons: Customer support is good however I feel at times when I've called them that they are interested in quickly solving the issue and getting me off the phone as fast as they can which is good but at the time I just felt rushed and not fully understood.

Recommendations to other buyers: Make sure to compare phone features and types of phones the system works with. The 3CX software has tons of added features like IVR and WebRTC which allow you to do so much more than other software vendors in its class.

Awesome VOIP software

Mar 09, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The 3CX VOIP software is the best software that money can buy. We looked at a number of VOIP software vendors and choose 3CX for the reliability and most importantly its features. What you can do with the software on desktop handsets it is great, but when it comes the mobile app and saving time and money, hands down the best!

Cons: Nothing that we had any issues with. Like any software you have to invest time in learning it.

Recommendations to other buyers: Try it and find out for yourself. Its free! If you evaluate against other VOIP software you'll find that the CX features are the best

Butler Communication Systems provides total support for 3CX

Mar 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Easy and affordable VoIP deployments for small to large applications.

Cons: Nothing. 3CX and BCS provide the support needed for trouble free installations.

Recommendations to other buyers: Try it. You will be convinced this is the most cost effective VoIP PBX solution available today.

Capterra-loader

Simple and effective.

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simplicity and ease of installation and configuration. Intuitive menus even for those who have never set up a virtual central. Very good support of easy search for the doubts found. Most of all it's free.
Works with all phones within my organization Yealink phones

Cons: Is not easy to find issues in 3cx, however there is a suggestion, the reporting could be better. And less weekly upgrades

3CX and Me

Aug 13, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Comments: Even though the interface of the 3CX app for mobile device isn't as sleek as I thought it would be its still a very powerful tool.

Pros: I like how I can forward my calls to my VOIP phone, my desktop and my mobile device. It's even like having 2 or more separate lines on my mobile!!

Cons: The 3CX app for my mobile device is lacking a bit in overall design and layout. Alot of the tabs seem squeezed together and rushed to finish.

Excellent softwere, It helped me a lot to understand the voice technology.

May 23, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: The best thing about this software is the easy to learn, everything is very organized and easy to use. as well as the multiple functions that it has, that makes this softwere complete

Cons: problems when showing if a phone is really active or not, as well as the configuration of mobile applications that also tends to become unconfigured.

Overall: In general, knowledge of vozip technology.