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3CX

3CX

4.4 (437)
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Provider data verified by our Software & Services Research team, and reviews moderated by our Reviews Verification team. This page was last updated on February 9th, 2025.
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What is 3CX?

3CX is an all-in-one call center solution to communicate with customers via voice, video & chat. Offers advanced queue strategies set to individuals or groups. Integrates with various CRMs & MS 365. Includes call recordings & reports. A single interface to answer customer live chat, facebook messages & SMS. Call work flows to eliminate time intensive tasks for agents. Accessible remotely with free mobile apps for iOS & Android. Can be deployed on premise or in the cloud. Get it for free!

3CX Integrations

Salesforce Sales Cloud logo
Salesforce Sales Cloud
Microsoft 365 logo
Microsoft 365
Microsoft Teams logo
Microsoft Teams
Zoho CRM logo
Zoho CRM
Dynamics 365 logo
Dynamics 365
3CX PRO offers a simple, intuitive call center management offers the information required to monitor call queues in real-time, ensuring that not a single inbound call is lost.
With 3CX WordPress Chat plugin you can quickly and easily add live chat support to your WordPress website.
3CX’s integrated video conferencing is easy to use and enables businesses to save time and money by hosting virtual meetings, whilst enjoying the benefits of face-to-face communication.
chat management
3CX’s Unified Communications solution sets itself apart with its easy installation and management. Setup takes minutes; the phone system will run on-premise on an existing Windows or Linux machine and can be virtualized on Hyper-V, VMware or KVM.

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How much is 3CX?

Starting From:
Not provided by vendor
Per Month
Pricing Model: Per User
  • Yes, has free trial
  • Yes, has free version
Pricing Details (Provided by Vendor):
Free for up to 10 users.

3CX Features

What solutions does 3CX provide?

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Key user insights about 3CX

Based on of verified reviews collected between March, 2016 and August, 2024
avatar 1avatar 2avatar 3avatar 4avatar 5avatar 6

Phone integration

Based on 153 reviews
Users appreciate the flexibility that 3CX offers through its mobile app, softphone, and virtual phone capabilities, enabling them to make calls from anywhere as if they were at work. They find the software compatible with a wide range of phones, from older models to modern softphones, and value the seamless integration across different devices. However, some users experience issues with mobile app configuration, provisioning, and integration between different phone types, and they find the support lacking when problems arise.

Call management

Based on 153 reviews

Reviewers find 3CX's call management features beneficial, particularly for call centers, as it simplifies call flows and remote agent management. They highlight the ease of use, call quality, and the ability to transfer calls efficiently, which enhances their overall communication experience. Nonetheless, users report challenges with call transfer reliability, internet dependency, and limited customization options, which can occasionally disrupt their workflow.

Pros

  • This application works incredibly well regardless of how you use it. It's incredibly consistent and reliable; an outstanding product for fast-paced workplaces.

  • I love all the features of 3CX. I love how easy you can set it up, you can find the calls logs and recordings, plus it has a very comprehensive dashboard.

  • It has a Fantastic reporting tool and It was very easy to setup the soft phone for my office. It is very user friendly and easy to use.

  • Easy setup, easy to understand and the sound quality is wonderful. They have amazing options for reporting and the mobile app has made being tied to your desk a thing of the past.

Cons

  • Did battle a little with the initial setting up and getting it to work with the main phone. Does not work with all phone models had to buy a specific phone for it to work.

  • We had problems with calls dropping/glitching. This is more so an internet issue, we had our internet company out multiple times because of the internet not being up to par for the phone system.

  • Sometimes it can crash and has the occasional bug which leads to frustrations in the call centre.

  • The service is bad, especially when they commissioned it to my organization.

(

Most Recent Video User Review for 3CX

SEE ALL VIDEO REVIEWS
Video Review
Vendor ResponseBy 3CX on January 4, 2024

Hello Kelsey! Thank you for your video review of 3CX. We're happy to hear about your positive experiences and appreciate you taking the time to share them in a video format!

More Bang for Your Buck!

5.0
Posted on December 6, 2023POSTED BY:

Kelsey B.

Information Technology SpecialistPublic Safety
Reviewer Source
)

Most Helpful Reviews for 3CX

Mario M. avatar
Mario M.
IT Admin
Medical Practice, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 21, 2023

"Your phone - everywhere"

Pros: Working from anywhere or from any device, seamlessly integrated with our Microsoft 365 system.

Cons: Occasional issue after upgrade (missed note under release for some feature change).

Alternatives Considered: Microsoft Teams

Vendor Response

By 3CX on September 26, 2023
Hi Mario, thank you for your positive review on 3CX! We are glad to hear that 3CX has helped you easily manage your work-related needs. Our primary focus is to provide seamless features for your convenience! For any issues you may face, you can reach out to our Customer Service team for assistance via the Live Chat bubble found on www.3cx.com or by email: customers@3cx.com
Juan M.
Infrastructure specialist
Computer Networking, 51-200 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 4, 2024

"Great communication tool."

Overall: Great experience, easy of use and configure.

Pros: Licensed for simultaneous calls, not per extension. All the integrations.

Cons: Limited WhatsApp integration. Needs to work a little more on that.

Alternatives Considered: Teams Phone and Zoom Phone
Reasons for Choosing 3CX: licensing based on simultaneous calls, witch makes it a lot more convenient. Easier implementation.
Switched From: Asterisk Advanced
Reasons for Switching to 3CX: Previous solution was no longer supported.

Vendor Response

By 3CX on November 28, 2024
Hi Juan! Thank you for your detailed review! We're glad to hear you appreciate the licensing model and ease of use. It’s great to know 3CX has provided a more convenient and supported solution for your needs. Thank you for choosing us!
Roberto S.
Mr
Information Technology and Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
1.0
Ease of Use
5.0
Customer Service
1.0
Features
1.0
Value for Money
1.0
Reviewer Source
Source: Capterra
September 13, 2024

"3CX from Version 20: Best to Avoid"

Overall: seems that 3CX rushed the release of version 20, launching it in what feels like an alpha stage of development. This is unacceptable for a product that should ensure reliability and continuity in a critical sector like telecommunications.

Pros: The 3CX PBX was long regarded as a benchmark in the VoIP telephony industry, praised for its robustness, versatility, and user-friendly interface. Up until version 18, the product stood out for its wide range of configurations and software stability, making it a top choice for businesses of all sizes.

Cons: However, the release of version 20 marked a drastic shift. The once-reliable software began to exhibit a series of bugs and malfunctions that significantly compromised the user experience. Features that were well-established in previous versions were either reduced or completely removed, leaving users with less than a quarter of the configuration options they were accustomed to.

Alternatives Considered: Fusion 1 PBX
Reasons for Choosing 3CX: I won't choose 3CX until they fix this terrible version

Vendor Response

By 3CX on September 16, 2024
Hi Roberto. Thank you for taking the time to share your feedback. We’re sorry to hear that V20 didn’t meet your expectations. While it’s true that V20 introduced significant changes, it’s important to note that it’s actively being developed, with more features being improved and added regularly. 3CX V20 also offers enhanced security and AI capabilities, which were not available in previous versions like V18. 3CX is constantly evolving to meet modern requirements, and as with any software, updates are a necessary part of ensuring we stay up to date with industry needs and standards. That being said, we completely respect your decision to explore other options like Fusion 1 PBX, and we wish you the very best in finding the solution that works best for your business.
Craig F.
Web developer
Computer Software, Self-employed
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 24, 2024

"A fantastic system"

Overall: I use the self-hosted version with a cheap VPS and pay less than £5 a month including calls on my landline. (SIP from telnyx.com)

Pros: 3CX is fantastic. It is a great way to spend over 75% less and get 100% more. I have an automated voice answering system that requires the caller presses 1 and if they don't it hangs up, stopping so-called spam bot calls. The system works out of the box with Yealink (which I use) and once configured is a very very wise investment.

Cons: 3CX don't offer support themselves, you need to go through a vendor. I never needed to and nailed it with self-hosted.

Switched From: 8x8 Work
Reasons for Switching to 3CX: It's £10 per line with 8x8 and now I pay less than £5 a month for all my lines.

Vendor Response

By 3CX on October 4, 2024
Hello Craig. Thank you for your detailed review! It's great to hear that 3CX has been such a cost-effective and efficient solution for your needs. We're glad to see that the self-hosted setup worked well for you as well! Thanks for choosing 3CX as your communications system!
Verified Reviewer
A Perfect Phone System
Internet, 201-500 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 1, 2023

"A Perfect Phone System"

Overall: The Overall experience with 3CX has been very Good. Before 3CX we used Asterisk. Though Asterisk does good work, what it lacked was a proper telephone system useful for Businesses.

Pros: 3CX is a perfect Phone system for Businesses. It is one of the best product in the market when it comes to SIP and VOIP Telephone Systems

Cons: 3CX has worked perfectly for me so far so it is difficult for me to list down what I like least about it.

Switched From: Asterisk
Reasons for Switching to 3CX: Asterisk was Open Source and we had to rely a lot on community support. Though it was not a bad a product by any stretch of imagination, the time it took to resolve issues forced us to look for a good commercial alternative.

Vendor Response

By 3CX on September 6, 2023
Hello! Thank you very much for your comprehensive and positive feedback! We are glad to hear that 3CX has effectively addressed your communication challenges, positively impacting your business. We completely agree with your assessment that 3CX is fully scalable, making it the ideal solution for connecting teams, customers, and remote workers as your business continues to grow.