--- title: "3CX Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is 3CX the right Call Center solution for you? Explore 469 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/158704/3CX/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-03" --- 3CX 4.4 (467) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 3rd, 2026 # Reviews of 3CX Ease of use 4.4 Customer Service 4.1 ## Pros and Cons in Reviews RT Rachel T Accounts AdministratorConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “I like the 3CX panel where you can set your own status to "available", "do not disturb" etc and can see where other users are at.“ June 15, 2026 SA Saqib A Senior PHP DeveloperComputer Software, 11 - 50 employeesUsed the software for: 6-12 months. “One con which I can personally feel it the instal setup system which is quite complex for a non-technical user and you have to go through with tone of documents in multiple support sessions.“ January 14, 2025 DS David S VP of TechnologyElectrical/Electronic Manufacturing, 201 - 500 employeesUsed the software for: More than 2 years. “Easy VoIP onboarding, easy admin panel, cost is very competitive, supports multiple sites, supports mobile app ringing, supports DID.“ November 25, 2025 DD David D Sys AdminMarketing and Advertising, 11 - 50 employeesUsed the software for: More than 2 years. “Documentation is sometime a bit 'rough' for newcomers to 3CX : You have to browse through several webpage to find the information you are looking for. And sometime, information seem a bit 'too technical' and is not easy to comprehend when you are not trained in VOIP.“ April 22, 2025 MM Mohammed M Project managerConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “Overall it’s very reliable and gives you all in one connection and helps you in executing the communication smoothly.“ June 30, 2026 TZ Tobias Z Junior ICT OfficerHospital & Health Care, 501 - 1,000 employeesUsed the software for: 6-12 months. “Also the Voicemail pin breaks and has issues, we have needed to disable the pin entirely as there is too much IT requests relating to their pin no longer working.“ September 25, 2025 FW Faith W Reception and AdminAccounting, 51 - 200 employeesUsed the software for: 1-2 years. “It allows you to view the availability of every employee quickly and easily, and with whom they are speaking.“ September 29, 2025 Rena D Payroll Manager Tax PreparerAccounting, 2 - 10 employeesUsed the software for: Less than 6 months. “Also, maybe more detailed instructions from the very beginning would be great, because the initial set up instructions are vague and can be frustrating.“ March 28, 2026 ## Showing most helpful reviews Showing 1-25 of 467 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lukas A. Senior SEM Manager Used the software for: 3-5 years ### "Flexible Business Calling with Inconsistent Reliability" November 2, 2026 3.0 My overall experience with 3CX was functional but mixed. At my most recent employer, the platform was a practical part of my daily routine, allowing me to handle client calls remotely through the agency’s business number, monitor colleague availability, review voicemails, and document time-sensitive discussions about campaign performance or budget management. Its desktop and mobile access made it convenient for a distributed team, while call recording and CRM connectivity added useful context and accountability. However, the experience was occasionally undermined by missed mobile notifications, inconsistent browser permissions, headset compatibility issues, and reliance on administrators or external support partners for troubleshooting. When phone calls were the norm, 3CX served a clear operational purpose and it delivered capable business telephony at a reasonable cost. Uneven reliability is the main reason that, for me personally, it was only a 3/5 experience. Pros What I liked most about 3CX was the flexibility it provided for handling client communications while working remotely. At my most recent employer, I could place and receive calls through the desktop or mobile app using the agency’s business number, which kept my personal contact information private and allowed me to respond to urgent campaign questions from virtually anywhere. The presence indicators, call recording, and CRM integration also made it easier to understand client context, document verbal budget approvals, and coordinate follow-ups with account teams. Its licensing model was another clear advantage because our company could provision access across a distributed workforce without paying a separate license fee for every user. Although the platform had reliability and support limitations, its core calling features were cost-efficient and well suited to the daily communication needs of a performance marketing agency. Cons What I liked least about 3CX was that I encountered occasional reliability issues with mobile call notifications, browser permissions, and headset controls, which quickly became disruptive when handling time-sensitive account matters. The reliance on administrators or external support partners for troubleshooting added another layer of friction. Lastly, its practical value depended heavily on each client’s preferred communication method. At my previous employer, phone calls were part of the daily routine, so 3CX was useful for client updates, urgent campaign discussions, and verbal budget approvals. After moving to a different agency environment, most client communication shifted to video conferencing through Microsoft Teams and Zoom. Review Source R Reviewer Head of Support Used the software for: 3-5 years ### "Good but can be better" September 7, 2026 3.0 Setup was longer than expected, but the pricing model is a major plus. However, have had a few bugs with it Pros Good pricing model, really flexible and not locked into a per user model like you usually are. Easy user management and good to see all calls Cons Have had some issues with bugs in the past and it can be difficult to contact the support team and get them resolved Review Source R Reviewer Marketing Director Used the software for: 3-5 years ### "Great cloud solution for VoIP - but needs to elvove" July 6, 2026 4.0 Pros Extremely solid VoIP solution with good pricing, you can also use it in cloud version to avoid on-premise problems. Cons Dashboard seems a bit old now, they should redesign it and integrate AI like some competitors are already doing. AI could be great for call management. Review Source R Reviewer Project manager Used the software for: 1-3 years ### "Tremendous 3cx" July 1, 2026 5.0 Overall it’s very reliable and gives you all in one connection and helps you in executing the communication smoothly. Pros I love 3CX for not missing any work calls when I’m away from my office. It’s tremendous app keeps me connected every time. Cons The only drawback I noticed the phone calls quality on the app is not up to mark and sometimes drops. Review Source R Reviewer Accounts Administrator Used the software for: 3-5 years ### "3CX Review" June 16, 2026 3.0 Overall 3CX does the job but has had frustrating instances as well, especially with issues transferring calls. Pros I like the 3CX panel where you can set your own status to "available", "do not disturb" etc and can see where other users are at. Cons We have had recent issues where it has been difficult to transfer calls and they drop. I think call log information could be in a clearer format. Review Source R Reviewer Project Manager/Senior Systems Consultant Used the software for: 3-5 years ### "Best in Class" May 6, 2026 5.0 I work fully remote and am using Cellular internet and it works great; I make calls and receive calls all day and rarely run into a issue. Pros The PC Softphone App and Mobile App work awesome. I can seamlessly pick up calls on either the computer or on my cell phone Cons Both the PC and Cell phone APP could use interface update as it is a bit clunky and hard to find certain functions like how to transfer a call unless you read up on it. Review Source R Reviewer Payroll Manager Tax Preparer Used the software for: Less than 1 year ### "User friendly versatile communication " March 30, 2026 4.0 Awesome. I had help setting up when I needed it. It works very well for our company which has 2 offices about an hour apart from each other. Pros I like the user friendly set up. They are also there with step by step instructions to help. I like the ability to forward calls to another office with ease. All there user manuals are available on the website. 2 factor authentication for the online platform is important, extra safety is always a good thing. Cons The online platform should have more user settings. Also, maybe more detailed instructions from the very beginning would be great, because the initial set up instructions are vague and can be frustrating. Review Source R Reviewer lead Used the software for: Less than 1 year ### "3CX IS AGREAT" March 11, 2026 5.0 Based on the fact that it is something new for me, so far, I am satisfied using 3CX. Now it is part of my daily routine at my job Pros It is a company that we have just started using here at my work, it is something new and easy to use. We are in contact with our backup office in other countries. customer support is great, features is good also Cons This is something new that I just started using, nothing negative or anything I don't like at the moment. Review Source R Reviewer IT Technician Used the software for: 3-5 years ### "Best VoIP Solutions" February 27, 2026 5.0 Pros I like that we can configure a digital receptionist instead of hiring an actual reception to manage and direct calls. Cons The Microsoft integration doesn't work in real-time for Microsoft Teams availability status, and Microsoft profile pictures can't be managed from admin console unless it is auto populated using Microsoft 365 sync. Review Source Emma J. Administrative Specialist Used the software for: 3-5 years ### "Great Phone System with Texting Option " January 30, 2026 5.0 Pros 3CX is very easy to use, in the office and outside of the office. Their app is user friendly and has amazing features that make it easy to use. The SMS option is easy to use as well and helpful for our clients. Any issues we have are quickly resolved with their customer support team. Cons The only complaint our firm has is there is sometimes a delay in receiving texts, and clients have complained it is difficult to hear us at times. Review Source Josh A. Tech Used the software for: 3-5 years ### "Seamless and efficient PBX software" December 16, 2025 5.0 Seamless and efficient. Massive time saver for admin and users alike. Gives anyone the enterprise business phone system approach without the huge costs. Pros Extremely easy to setup and deploy with a huge range of handset options. Just can't be it for all your pbx needs. Cons Not that much at all. If I had to say something I would say the licencing should maybe have more options for smaller business deployments. Review Source Juan M. Infrastructure Specialist Used the software for: 3-5 years ### "Great PBX software!" December 10, 2025 5.0 Best PBX software I have found (since 2017, every year). Great focus on security and value for money, and of course great deal of customization. Pros Simultaneous calls licensing, customization, mobile apps. Esay of use and great integrations are the things I like the most. Cons Sometimes 3CX is a little slow reacting to market requirements, necessary to stay on top. Just have to be patient. Review Source dS david@dsmt.com S. VP of Technology Used the software for: 3-5 years ### "Easy and cost effective VoIP system with easy onboarding and administration" November 27, 2025 5.0 Transition to 3CX from standard copper lines. We used a local MSP to assist with the rollout and training. Initial setup was On-Prem only, but we have since added cloud service as a backup. We have 2 locations across USA and Mexico and we were able to connect both sites into one system. We can dial our compatriots via extension regardless of their international location. Systems have an impeccable uptime and recover easily from power and internet outages. Pros Easy VoIP onboarding, easy admin panel, cost is very competitive, supports multiple sites, supports mobile app ringing, supports DID. Cons Holiday and closure messages could be easier to schedule, hold music and internal extension navigation could be better to setup and manage. Review Source VR Verified Reviewer Director of Business Development Used the software for: 1-3 years ### "Overall good but could be better" November 4, 2025 3.0 It is a solid VOIP system but is not perfect. You can manage your employees easily, but there are some limitations. Pros User friendly admin portal to track calls and recordings, view statistics of users, and pull reports. Allows for multiple numbers, open hours and schedules, notifications of missed calls, etc. Pay per minute rather than a flat monthly fee. Cons Inability to easily choose which number you will call from. Difficult to understand which phone line is ringing when you are receiving a call. Contacts does not always save changes you make on contacts. Review Source VR Verified Reviewer Junior ICT Officer Used the software for: Less than 1 year ### "3cx admin experience" September 29, 2025 3.0 Its been good, it gets the job done in an easily administrative way. only real suggestions would be make the Privileged access a bit better. Also it would be good to be able to export/import peoples contact sheets, we have local-site admin staff whom make their own contact sheets, but we are unable to share or implement them. Pros Fairly straightforward Gui and administration, has good reporting functionality, and having the app access for multi-device calling. Cons The admin permissions options aren't amazing, and isn't convenient to assign access to other ICT staff. Since we have multiple sites and don't want to appear in each team, I need to use my supervisors account which has owner level access. Also the Voicemail pin breaks and has issues, we have needed to disable the pin entirely as there is too much IT requests relating to their pin no longer working. Review Source R Reviewer Sys Admin Used the software for: 3-5 years ### "Great, but documentation could be more user friendly." April 23, 2025 4.0 3CX is reliable and flexible. I manage most of the time to find out how to implement or use new functionality. Pros Lots of features and flexibility. Administrator interface has lots of feature accesible easily. It's also easy to monitor the status of the 3cx services. Cons Documentation is sometime a bit 'rough' for newcomers to 3CX : You have to browse through several webpage to find the information you are looking for. And sometime, information seem a bit 'too technical' and is not easy to comprehend when you are not trained in VOIP. Review Source R Reviewer Manager Used the software for: 3-5 years ### "A disappointment after years of loyalty." April 23, 2025 1.0 I’ve been installing 3CX since version 10, but lately it’s become clear that small users are no longer welcome. I manage a fleet of about thirty 4SC 3CX systems, which I’m now forced to migrate to competitors because 3CX has decided it no longer wants our business. I’ve completely lost trust in 3CX, as they change their policies overnight and discard long-time customers without any consideration. Pros The simplicity of installation and deployment. The Call Flow Designer. Cons The customer relationship was very poor. There were numerous bugs during the transition to version 20, and the support team offered no real solutions other than completely redoing the configuration. Review Source R Reviewer IT Administrator Used the software for: 1-3 years ### "V18 was perfect V20 needs improve " May 6, 2025 3.0 The experience with V18 was rlly good but V20 needs to improve Pros Its a small and fast phone system. You can quickly install new phones and restart the whole system. It has a good and simple Webclient where you can find things fast and its self-explanatory. The price is more than faire for the product and its features. Great Mobile App and easy to use Cons The new Version V20 seems buggy and features that were good in V18 were omitted. V20 has no new App for Mac so you have to use the old V18 App or the Web Client. Review Source VR Verified Reviewer Infrastructure Engineer Used the software for: 1-3 years ### "Simple and effective telephone system" February 11, 2025 5.0 Brilliant, for a business that needs a simple and cost effective phone system you'd struggle to match 3CX. Pros 3CX is a great value system that is easy to maintain and simple to use. Cons It is not as feature rich as some other phone systems. Review Source R Reviewer Web developer Used the software for: 1-3 years ### "A fantastic system" September 25, 2024 5.0 I use the self-hosted version with a cheap VPS and pay less than £5 a month including calls on my landline. (SIP from telnyx.com) Pros 3CX is fantastic. It is a great way to spend over 75% less and get 100% more. I have an automated voice answering system that requires the caller presses 1 and if they don't it hangs up, stopping so-called spam bot calls. The system works out of the box with Yealink (which I use) and once configured is a very very wise investment. Cons 3CX don't offer support themselves, you need to go through a vendor. I never needed to and nailed it with self-hosted. Review Source Sam B. Partner Used the software for: 1-3 years ### "3CX is fine, but it is all about who handles the hosting" June 1, 2022 4.0 3CX feels like it is a step up from a normal landline, but I don't see any wow factors that I feel like I could get from some of the other VoIP names. If you're looking for something less expensive than Ring Central, Phone.com, and OnSip, then you should be able to find a small VoIP provider willing to offer you a hosted package with 3CX for a lower price. Pros 3CX is straightforward. It seems to have all the necessary features for a small business. Still, as a business owner who cannot work on the admin side, I can only comment on the usability and stability. Compared to other softphone apps, I've never had significant issues. I use 3CX as a softphone on an iPhone, through a Yealink desk phone, via Chrome plugin, and on an iPad. Surprisingly, the limitations I see are not due to the daily functions. There are some features I would like, but there is nothing about this app that hinders my company's ability to operate without delay. We have users in China, Thailand, the Philippines, Jamacia, Venezuela, and the US. All locations work well, and the apps work even with limited internet access. There are times when the connection is not great, but this is usually due to the internet and not the apps. Cons There is no way for my ringer on my softphone or desk phone to be customized to ring differently when someone calls my extension vs. ring group. I wish there were connectivity with Zapier so that I could push contacts from other services into our address book. It would be nice if the SMS chat feature worked more similarly to a shared inbox, where everyone could see it. You can only transfer the chat to another extension, which makes SMS hard to use as a group. Overall, the cons are not about the ability to use 3CX but the features I wish it had that could provide a better overall experience. Review Source Robert D. Head of IT Used the software for: 1-3 years ### "Full featured Hosted SIP VOIP solution" October 4, 2022 5.0 Our on premise system had a number of issues. As it was not hosted it would only work in the office. Sometimes when we had an outage random users would lose their voicemail greetings. There was missing call queue and forwarding functionality that we required. Pros Easy to implement. We converted over from our on premise Avaya system in less than an hour with little more than a couple of forms and spreadsheets to fill in. We have the option of the computer soft phone or the iOS app which means that people can decide how they receive/make "landline" calls. For thos in shared/high noise locations there are a number of voip deskphones that will also work. It gave us much better queue/forwarding functionality than we had before. Before this system any call forwarded to a mobile/another extension had the number of the extension doing the forward rather than the initial caller. Simple admin interface. Easy to use. Cons There is no way to seperate the softphone volume from the generic computer volume so it can be quite a shock if you are doing something and the phone rings. There can also be annoying instances of the app trying to call on any number that you click on as it cannot identify phone neumbers. Minor things but room for improvement. Review Source R Reviewer Mr Used the software for: 3-5 years ### "3CX from Version 20: Best to Avoid" September 16, 2024 1.0 seems that 3CX rushed the release of version 20, launching it in what feels like an alpha stage of development. This is unacceptable for a product that should ensure reliability and continuity in a critical sector like telecommunications. Pros The 3CX PBX was long regarded as a benchmark in the VoIP telephony industry, praised for its robustness, versatility, and user-friendly interface. Up until version 18, the product stood out for its wide range of configurations and software stability, making it a top choice for businesses of all sizes. Cons However, the release of version 20 marked a drastic shift. The once-reliable software began to exhibit a series of bugs and malfunctions that significantly compromised the user experience. Features that were well-established in previous versions were either reduced or completely removed, leaving users with less than a quarter of the configuration options they were accustomed to. Review Source R Reviewer Office Administrator Used the software for: 3-5 years ### "phone system " March 11, 2025 5.0 very pleased with the system and the mobile app Pros the easy of use when needing to transfer to mobile Cons i have found no issue with the system when using Review Source Saqib A. Senior PHP Developer Used the software for: Less than 1 year ### "Effective Communication Solution for Growing Businesses" January 16, 2025 5.0 Overall experience is very good, I recommend it to large-scale businesses who want flexibility and ease of use of all features like voice, chat, and video call features in one place. Even though the setup process may require some technical knowledge, the user interface is intuitive, and the system performs well once it's up and running. Pros We like the 3CX affordability, flexibility and ease of use. Especially its integration of voice, voice and chat into one platform makes It more reliable and user-friendly. Cons One con which I can personally feel it the instal setup system which is quite complex for a non-technical user and you have to go through with tone of documents in multiple support sessions. I think they can make it easier in terms of setup. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.